Dell Inspiron 13 5000 User manual

Inspiron 13 5000
Service Manual
Computer Model: Inspiron 5370
Regulatory Model: P87G
Regulatory Type: P87G001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright ©2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2017 - 11
Rev. A00

Contents
Before working inside your computer............................ 11
Before you begin ......................................................................................11
Safety instructions....................................................................................11
Recommended tools................................................................................ 12
Screw list................................................................................................. 13
After working inside your computer..............................15
Removing the base cover............................................. 16
Procedure................................................................................................ 16
Replacing the base cover............................................. 20
Procedure............................................................................................... 20
Removing the battery...................................................21
Prerequisites............................................................................................ 21
Procedure................................................................................................22
Replacing the battery...................................................24
Procedure................................................................................................24
Post-requisites........................................................................................ 24
Removing the memory module.....................................25
Prerequisites........................................................................................... 25
Procedure............................................................................................... 26
3

Replacing the memory module.....................................28
Procedure................................................................................................28
Post-requisites........................................................................................ 29
Removing the wireless card......................................... 30
Prerequisites........................................................................................... 30
Procedure................................................................................................ 31
Replacing the wireless card..........................................33
Procedure................................................................................................33
Post-requisites........................................................................................ 34
Removing the coin-cell battery.................................... 35
Prerequisites........................................................................................... 35
Procedure............................................................................................... 35
Replacing the coin-cell battery.....................................37
Procedure................................................................................................37
Post-requisites.........................................................................................37
Removing the fan.........................................................38
Prerequisites............................................................................................38
Procedure............................................................................................... 38
Replacing the fan.........................................................40
Procedure............................................................................................... 40
Post-requisites........................................................................................ 40
Removing the solid-state drive..................................... 41
Prerequisites............................................................................................ 41
Procedure................................................................................................42
4

Replacing the solid-state drive.....................................43
Procedure................................................................................................43
Post-requisites........................................................................................ 44
Removing the touchpad............................................... 45
Prerequisites........................................................................................... 45
Procedure............................................................................................... 45
Replacing the touchpad............................................... 47
Procedure................................................................................................47
Post-requisites........................................................................................ 47
Removing the speakers................................................48
Prerequisites............................................................................................48
Procedure............................................................................................... 48
Replacing the speakers................................................ 50
Procedure............................................................................................... 50
Post-requisites........................................................................................ 50
Removing the heat sink................................................ 51
Prerequisites............................................................................................ 51
Procedure................................................................................................ 51
Replacing the heat sink................................................53
Procedure............................................................................................... 53
Post-requisites........................................................................................ 53
Removing the power-adapter port............................... 54
Prerequisites........................................................................................... 54
Procedure............................................................................................... 55
5

Replacing the power-adapter port............................... 58
Procedure .............................................................................................. 58
Post-requisites........................................................................................ 58
Removing the display assembly....................................59
Prerequisites........................................................................................... 59
Procedure............................................................................................... 59
Replacing the display assembly....................................64
Procedure .............................................................................................. 64
Post-requisites........................................................................................ 64
Removing the I/O board.............................................. 66
Prerequisites........................................................................................... 66
Procedure................................................................................................67
Replacing the I/O board...............................................70
Procedure ...............................................................................................70
Post-requisites......................................................................................... 71
Removing the power button.........................................72
Prerequisites............................................................................................72
Procedure................................................................................................72
Replacing the power button......................................... 74
Procedure ...............................................................................................74
Post-requisites.........................................................................................74
Removing the power button with ngerprint reader.....75
Prerequisites............................................................................................75
Procedure................................................................................................75
6

Replacing the power button with ngerprint reader..... 77
Procedure ...............................................................................................77
Post-requisites.........................................................................................77
Removing the system board......................................... 78
Prerequisites............................................................................................78
Procedure................................................................................................79
Replacing the system board.........................................82
Procedure................................................................................................82
Post-requisites........................................................................................ 83
Entering the Service Tag in the BIOS setup program...............................83
Removing the palm rest and keyboard assembly.......... 84
Prerequisites............................................................................................84
Procedure............................................................................................... 85
Replacing the palm rest and keyboard assembly.......... 86
Procedure............................................................................................... 86
Post-requisites........................................................................................ 86
Removing the display bezel.......................................... 88
Prerequisites........................................................................................... 88
Procedure............................................................................................... 88
Replacing the display bezel..........................................90
Procedure .............................................................................................. 90
Post-requisites........................................................................................ 90
Removing the camera...................................................91
Prerequisites............................................................................................ 91
Procedure................................................................................................ 91
7

Replacing the camera.................................................. 93
Procedure ...............................................................................................93
Post-requisites........................................................................................ 93
Removing the display panel..........................................94
Prerequisites........................................................................................... 94
Procedure............................................................................................... 94
Replacing the display panel.......................................... 97
Procedure ...............................................................................................97
Post-requisites.........................................................................................97
Removing the display hinges........................................98
Prerequisites........................................................................................... 98
Procedure............................................................................................... 98
Replacing the display hinges.......................................100
Procedure .............................................................................................100
Post-requisites.......................................................................................100
Removing the display cable......................................... 101
Prerequisites...........................................................................................101
Procedure...............................................................................................101
Replacing the display cable.........................................103
Procedure.............................................................................................. 103
Post-requisites.......................................................................................103
Removing the display back-cover and antenna
assembly.................................................................... 104
Prerequisites.......................................................................................... 104
Procedure..............................................................................................104
8

Replacing the display back-cover and antenna
assembly.................................................................... 106
Procedure..............................................................................................106
Post-requisites.......................................................................................106
Downloading drivers................................................... 107
Downloading the audio driver.................................................................107
Downloading the graphics driver............................................................108
Downloading the USB 3.0 driver............................................................ 108
Downloading the Wi-Fi driver................................................................ 109
Downloading the media-card reader driver............................................ 109
Downloading the chipset driver.............................................................. 110
Downloading the network driver.............................................................110
System setup.............................................................. 112
Boot Sequence.......................................................................................112
Navigation keys...................................................................................... 113
BIOS overview........................................................................................113
Entering BIOS setup program................................................................. 114
Enabling or disabling the USB in BIOS setup program.......................114
Identifying the storage drive in BIOS setup program.........................115
Checking the system memory in BIOS setup program......................115
System setup options.............................................................................115
System and setup password....................................... 124
Assigning a system password and setup password................................ 124
Deleting or changing an existing system and or setup password............125
Clearing CMOS settings........................................................................ 126
Clearing forgotten passwords................................................................ 126
9

Troubleshooting.......................................................... 127
Flea power release................................................................................. 127
Flashing the BIOS.................................................................................. 127
Flashing BIOS (USB key)....................................................................... 128
Fixing a no-boot issue caused by USB-boot support............................. 128
Enhanced Pre-Boot System Assessment (ePSA) diagnostics................129
Running the ePSA diagnostics.........................................................130
System diagnostic lights........................................................................ 130
Wi-Fi power cycle...................................................................................131
Getting help and contacting Dell.................................133
Self-help resources................................................................................ 133
Contacting Dell...................................................................................... 134
10

Identifier GUID-5D3B1051-9384-409A-8D5B-9B53BD496DE8
Status Released
Before working inside your
computer
NOTE: The images in this document may dier from your computer
depending on the conguration you ordered.
Identifier GUID-B2521C24-A407-4ABB-8022-6D88B53F0B94
Status Released
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start → Power → Shut down.
NOTE: If you are using a dierent operating system, see the
documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
Identifier GUID-71128823-CE64-4E17-9439-DEE95AF668C4
Status Released
Safety instructions
Use the following safety guidelines to protect your computer from potential damage
and ensure your personal safety.
11

WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer
cover or panels. After you nish working inside the computer, replace all
covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is
at and clean.
CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due to
servicing that is not authorized by Dell is not covered by your warranty. See
the safety instructions that shipped with the product or at www.dell.com/
regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself
by touching an unpainted metal surface, such as the metal at the back of
the computer. While you work, periodically touch an unpainted metal surface
to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs
or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Identifier GUID-DEA55279-6FE6-4A1F-A152-21F8A5572B33
Status Released
Recommended tools
The procedures in this document may require the following tools:
12

• Phillips screwdriver #1
• Plastic scribe
Identifier GUID-AF7A1F16-23EF-4AD1-AD2A-F028A123874E
Status Released
Screw list
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm-rest and
keyboard
assembly
M2.5x4 7
Battery System board M2x3 4
Display panel Display back-
cover and
antenna
assembly
M2x2.5 4
Fan System board M2x5 2
Hinges Palm-rest and
keyboard
assembly
M2.5x4 6
Hinge brackets Display back-
cover and
antenna
assembly
M2.5x2.5 6
Hinge brackets Display back-
cover and
antenna
assembly
M2x2 2
I/O board Palm-rest and
keyboard
assembly
M2x2 2
13

Component Secured to Screw type Quantity Screw image
Power-button Palm-rest and
keyboard
assembly
M2x3 2
Power button
with ngerprint
reader
(optional)
Palm-rest and
keyboard
assembly
M2x3 2
Solid-state
drive
System board M2x3 1
System board Palm-rest and
keyboard
assembly
M2x2 6
Touchpad Palm-rest and
keyboard
assembly
M2x2 4
Touchpad
(Support
brackets)
Palm-rest and
keyboard
assembly
M2x2.5 3
Wireless-card
bracket
I/O board M2x5 1
14

Identifier GUID-06588814-2678-4667-9FF9-C009F4BCE185
Status Released
After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may severely
damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working
on your computer.
3 Replace any media cards, discs, or any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
15

Identifier GUID-98068FC2-1C1C-46DE-B3FA-DF9D488E9BA1
Status Released
Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-13D13AE8-F0F8-481C-A244-7CB48C273392
Status Released
Procedure
1 Loosen the three captive screws on the base cover.
16

2 Remove the seven screws (M2.5x4) that secure the base cover to the palm-rest
and keyboard assembly.
3 Pry the base cover starting from the top-left corner of the computer base.
17

4 Lift the base cover o the palm-rest and keyboard assembly.
NOTE: The following steps are applicable only if you want to further
remove any other component from your computer.
18

5 Disconnect the battery cable from the system board.
6 Press and hold the power button for 5 seconds to ground the computer and
drain the ea power.
19

Identifier GUID-27446428-82D7-4881-9220-9EB090B046EA
Status Released
Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-B47BF7C4-C9B0-4896-A150-6B45442A712F
Status Released
Procedure
1 Connect the battery cable to the system board, if applicable.
CAUTION: To avoid accidental damage to the power-adapter port, do
not press the base cover against the power-adapter port when you
snap the base cover to the computer base.
2 Place the base cover on the palm-rest and keyboard assembly, and snap the
base cover into place starting from the power-adapter port.
3 Replace the seven screws (M2.5x4) that secure the base cover to the palm-rest
and keyboard assembly.
4 Tighten the three captive screws that secure the base cover to the palm-rest
and keyboard assembly.
20