Dell Inspiron 13 5000 User manual

Inspiron 13 5000
Service Manual
Computer Model: Inspiron 5370
Regulatory Model: P87G
Regulatory Type: P87G001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright ©2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2017 - 11
Rev. A00

Contents
Before working inside your computer............................ 11
Before you begin ......................................................................................11
Safety instructions....................................................................................11
Recommended tools................................................................................ 12
Screw list................................................................................................. 13
After working inside your computer..............................15
Removing the base cover............................................. 16
Procedure................................................................................................ 16
Replacing the base cover............................................. 20
Procedure............................................................................................... 20
Removing the battery...................................................21
Prerequisites............................................................................................ 21
Procedure................................................................................................22
Replacing the battery...................................................24
Procedure................................................................................................24
Post-requisites........................................................................................ 24
Removing the memory module.....................................25
Prerequisites........................................................................................... 25
Procedure............................................................................................... 26
3

Replacing the memory module.....................................28
Procedure................................................................................................28
Post-requisites........................................................................................ 29
Removing the wireless card......................................... 30
Prerequisites........................................................................................... 30
Procedure................................................................................................ 31
Replacing the wireless card..........................................33
Procedure................................................................................................33
Post-requisites........................................................................................ 34
Removing the coin-cell battery.................................... 35
Prerequisites........................................................................................... 35
Procedure............................................................................................... 35
Replacing the coin-cell battery.....................................37
Procedure................................................................................................37
Post-requisites.........................................................................................37
Removing the fan.........................................................38
Prerequisites............................................................................................38
Procedure............................................................................................... 38
Replacing the fan.........................................................40
Procedure............................................................................................... 40
Post-requisites........................................................................................ 40
Removing the solid-state drive..................................... 41
Prerequisites............................................................................................ 41
Procedure................................................................................................42
4

Replacing the solid-state drive.....................................43
Procedure................................................................................................43
Post-requisites........................................................................................ 44
Removing the touchpad............................................... 45
Prerequisites........................................................................................... 45
Procedure............................................................................................... 45
Replacing the touchpad............................................... 47
Procedure................................................................................................47
Post-requisites........................................................................................ 47
Removing the speakers................................................48
Prerequisites............................................................................................48
Procedure............................................................................................... 48
Replacing the speakers................................................ 50
Procedure............................................................................................... 50
Post-requisites........................................................................................ 50
Removing the heat sink................................................ 51
Prerequisites............................................................................................ 51
Procedure................................................................................................ 51
Replacing the heat sink................................................53
Procedure............................................................................................... 53
Post-requisites........................................................................................ 53
Removing the power-adapter port............................... 54
Prerequisites........................................................................................... 54
Procedure............................................................................................... 55
5

Replacing the power-adapter port............................... 58
Procedure .............................................................................................. 58
Post-requisites........................................................................................ 58
Removing the display assembly....................................59
Prerequisites........................................................................................... 59
Procedure............................................................................................... 59
Replacing the display assembly....................................64
Procedure .............................................................................................. 64
Post-requisites........................................................................................ 64
Removing the I/O board.............................................. 66
Prerequisites........................................................................................... 66
Procedure................................................................................................67
Replacing the I/O board...............................................70
Procedure ...............................................................................................70
Post-requisites......................................................................................... 71
Removing the power button.........................................72
Prerequisites............................................................................................72
Procedure................................................................................................72
Replacing the power button......................................... 74
Procedure ...............................................................................................74
Post-requisites.........................................................................................74
Removing the power button with ngerprint reader.....75
Prerequisites............................................................................................75
Procedure................................................................................................75
6

Replacing the power button with ngerprint reader..... 77
Procedure ...............................................................................................77
Post-requisites.........................................................................................77
Removing the system board......................................... 78
Prerequisites............................................................................................78
Procedure................................................................................................79
Replacing the system board.........................................82
Procedure................................................................................................82
Post-requisites........................................................................................ 83
Entering the Service Tag in the BIOS setup program...............................83
Removing the palm rest and keyboard assembly.......... 84
Prerequisites............................................................................................84
Procedure............................................................................................... 85
Replacing the palm rest and keyboard assembly.......... 86
Procedure............................................................................................... 86
Post-requisites........................................................................................ 86
Removing the display bezel.......................................... 88
Prerequisites........................................................................................... 88
Procedure............................................................................................... 88
Replacing the display bezel..........................................90
Procedure .............................................................................................. 90
Post-requisites........................................................................................ 90
Removing the camera...................................................91
Prerequisites............................................................................................ 91
Procedure................................................................................................ 91
7

Replacing the camera.................................................. 93
Procedure ...............................................................................................93
Post-requisites........................................................................................ 93
Removing the display panel..........................................94
Prerequisites........................................................................................... 94
Procedure............................................................................................... 94
Replacing the display panel.......................................... 97
Procedure ...............................................................................................97
Post-requisites.........................................................................................97
Removing the display hinges........................................98
Prerequisites........................................................................................... 98
Procedure............................................................................................... 98
Replacing the display hinges.......................................100
Procedure .............................................................................................100
Post-requisites.......................................................................................100
Removing the display cable......................................... 101
Prerequisites...........................................................................................101
Procedure...............................................................................................101
Replacing the display cable.........................................103
Procedure.............................................................................................. 103
Post-requisites.......................................................................................103
Removing the display back-cover and antenna
assembly.................................................................... 104
Prerequisites.......................................................................................... 104
Procedure..............................................................................................104
8

Replacing the display back-cover and antenna
assembly.................................................................... 106
Procedure..............................................................................................106
Post-requisites.......................................................................................106
Downloading drivers................................................... 107
Downloading the audio driver.................................................................107
Downloading the graphics driver............................................................108
Downloading the USB 3.0 driver............................................................ 108
Downloading the Wi-Fi driver................................................................ 109
Downloading the media-card reader driver............................................ 109
Downloading the chipset driver.............................................................. 110
Downloading the network driver.............................................................110
System setup.............................................................. 112
Boot Sequence.......................................................................................112
Navigation keys...................................................................................... 113
BIOS overview........................................................................................113
Entering BIOS setup program................................................................. 114
Enabling or disabling the USB in BIOS setup program.......................114
Identifying the storage drive in BIOS setup program.........................115
Checking the system memory in BIOS setup program......................115
System setup options.............................................................................115
System and setup password....................................... 124
Assigning a system password and setup password................................ 124
Deleting or changing an existing system and or setup password............125
Clearing CMOS settings........................................................................ 126
Clearing forgotten passwords................................................................ 126
9

Troubleshooting.......................................................... 127
Flea power release................................................................................. 127
Flashing the BIOS.................................................................................. 127
Flashing BIOS (USB key)....................................................................... 128
Fixing a no-boot issue caused by USB-boot support............................. 128
Enhanced Pre-Boot System Assessment (ePSA) diagnostics................129
Running the ePSA diagnostics.........................................................130
System diagnostic lights........................................................................ 130
Wi-Fi power cycle...................................................................................131
Getting help and contacting Dell.................................133
Self-help resources................................................................................ 133
Contacting Dell...................................................................................... 134
10