Dell Inspiron 13 7000 Series User manual

Inspiron 13 7000
2-in-1
Service Manual
Regulatory Model: P69G
Regulatory Type: P69G002
October 2022
Rev. A01

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Other trademarks may be trademarks of their respective owners.

Chapter 1: Before working inside your computer........................................................................... 8
Before you begin .................................................................................................................................................................8
Safety instructions.............................................................................................................................................................. 8
Recommended tools........................................................................................................................................................... 9
Screw list............................................................................................................................................................................... 9
Chapter 2: After working inside your computer............................................................................10
Chapter 3: Removing the base cover............................................................................................ 11
Procedure............................................................................................................................................................................. 11
Chapter 4: Replacing the base cover............................................................................................ 13
Procedure.............................................................................................................................................................................13
Chapter 5: Removing the battery................................................................................................. 14
Prerequisites........................................................................................................................................................................14
Procedure.............................................................................................................................................................................14
Chapter 6: Replacing the battery................................................................................................. 15
Procedure............................................................................................................................................................................ 15
Post-requisites....................................................................................................................................................................15
Chapter 7: Removing the solid-state drive................................................................................... 16
Prerequisites....................................................................................................................................................................... 16
Procedure............................................................................................................................................................................ 16
Chapter 8: Replacing the solid-state drive................................................................................... 18
Procedure.............................................................................................................................................................................18
Post-requisites....................................................................................................................................................................19
Chapter 9: Removing the memory modules..................................................................................20
Prerequisites.......................................................................................................................................................................20
Procedure............................................................................................................................................................................20
Chapter 10: Replacing the memory modules................................................................................ 22
Procedure............................................................................................................................................................................22
Post-requisites................................................................................................................................................................... 23
Chapter 11: Removing the coin-cell battery..................................................................................24
Prerequisites.......................................................................................................................................................................24
Procedure............................................................................................................................................................................24
Chapter 12: Replacing the coin-cell battery................................................................................. 25
Contents
Contents 3

Procedure............................................................................................................................................................................25
Post-requisites...................................................................................................................................................................25
Chapter 13: Removing the wireless card...................................................................................... 26
Prerequisites.......................................................................................................................................................................26
Procedure............................................................................................................................................................................26
Chapter 14: Replacing the wireless card...................................................................................... 28
Procedure............................................................................................................................................................................28
Post-requisites...................................................................................................................................................................29
Chapter 15: Removing the speakers.............................................................................................30
Prerequisites.......................................................................................................................................................................30
Procedure............................................................................................................................................................................30
Chapter 16: Replacing the speakers............................................................................................. 32
Procedure............................................................................................................................................................................32
Post-requisites................................................................................................................................................................... 32
Chapter 17: Removing the fan......................................................................................................33
Prerequisites.......................................................................................................................................................................33
Procedure............................................................................................................................................................................33
Chapter 18: Replacing the fan..................................................................................................... 35
Procedure............................................................................................................................................................................35
Post-requisites...................................................................................................................................................................35
Chapter 19: Removing the heat sink............................................................................................ 36
Prerequisites.......................................................................................................................................................................36
Procedure............................................................................................................................................................................36
Chapter 20: Replacing the heat sink............................................................................................ 38
Procedure............................................................................................................................................................................38
Post-requisites...................................................................................................................................................................38
Chapter 21: Removing the power-adapter port............................................................................ 39
Prerequisites.......................................................................................................................................................................39
Procedure............................................................................................................................................................................39
Chapter 22: Replacing the power-adapter port............................................................................ 41
Procedure.............................................................................................................................................................................41
Post-requisites....................................................................................................................................................................41
Chapter 23: Removing the power and volume-buttons board....................................................... 42
Prerequisites.......................................................................................................................................................................42
Procedure............................................................................................................................................................................42
Chapter 24: Replacing the power and volume-buttons board....................................................... 44
4Contents

Procedure............................................................................................................................................................................44
Post-requisites................................................................................................................................................................... 44
Chapter 25: Removing the status-light board.............................................................................. 45
Prerequisites.......................................................................................................................................................................45
Procedure............................................................................................................................................................................45
Chapter 26: Replacing the status-light board.............................................................................. 46
Procedure............................................................................................................................................................................46
Post-requisites...................................................................................................................................................................46
Chapter 27: Removing the touchpad............................................................................................ 47
Prerequisites....................................................................................................................................................................... 47
Procedure............................................................................................................................................................................ 47
Chapter 28: Replacing the touchpad............................................................................................49
Procedure............................................................................................................................................................................49
Post-requisites...................................................................................................................................................................49
Chapter 29: Removing the I/O board........................................................................................... 50
Prerequisites.......................................................................................................................................................................50
Procedure............................................................................................................................................................................50
Chapter 30: Replacing the I/O board........................................................................................... 52
Procedure............................................................................................................................................................................52
Post-requisites...................................................................................................................................................................52
Chapter 31: Removing the display assembly.................................................................................53
Prerequisites.......................................................................................................................................................................53
Procedure............................................................................................................................................................................53
Chapter 32: Replacing the display assembly................................................................................ 55
Procedure............................................................................................................................................................................55
Post-requisites...................................................................................................................................................................55
Chapter 33: Removing the system board..................................................................................... 56
Prerequisites.......................................................................................................................................................................56
Procedure............................................................................................................................................................................56
Chapter 34: Replacing the system board..................................................................................... 60
Procedure............................................................................................................................................................................60
Post-requisites...................................................................................................................................................................60
Entering the Service Tag in the BIOS setup program..............................................................................................60
Chapter 35: Removing the keyboard............................................................................................62
Prerequisites.......................................................................................................................................................................62
Procedure............................................................................................................................................................................62
Contents 5

Chapter 36: Replacing the keyboard............................................................................................65
Procedure............................................................................................................................................................................65
Post-requisites...................................................................................................................................................................65
Chapter 37: Removing the palm-rest assembly............................................................................ 66
Prerequisites.......................................................................................................................................................................66
Procedure............................................................................................................................................................................66
Chapter 38: Replacing the palm-rest assembly............................................................................ 68
Procedure............................................................................................................................................................................68
Post-requisites...................................................................................................................................................................68
Chapter 39: Removing the display panel...................................................................................... 69
Prerequisites.......................................................................................................................................................................69
Procedure............................................................................................................................................................................69
Chapter 40: Replacing the display panel.......................................................................................71
Procedure.............................................................................................................................................................................71
Post-requisites....................................................................................................................................................................71
Chapter 41: Removing the display back-cover and antenna assembly........................................... 72
Prerequisites....................................................................................................................................................................... 72
Procedure............................................................................................................................................................................ 72
Chapter 42: Replacing the display back-cover and antenna assembly.......................................... 73
Procedure............................................................................................................................................................................ 73
Post-requisites................................................................................................................................................................... 73
Chapter 43: Removing the camera............................................................................................... 74
Prerequisites....................................................................................................................................................................... 74
Procedure............................................................................................................................................................................ 74
Chapter 44: Replacing the camera............................................................................................... 76
Procedure............................................................................................................................................................................76
Post-requisites................................................................................................................................................................... 76
Chapter 45: Removing the display cable...................................................................................... 77
Prerequisites....................................................................................................................................................................... 77
Procedure............................................................................................................................................................................ 77
Chapter 46: Replacing the display cable...................................................................................... 79
Procedure............................................................................................................................................................................79
Post-requisites................................................................................................................................................................... 79
Chapter 47: Downloading drivers.................................................................................................80
Downloading the audio driver.........................................................................................................................................80
Downloading the graphics driver................................................................................................................................... 80
6Contents

Downloading the USB driver........................................................................................................................................... 81
Downloading the chipset driver...................................................................................................................................... 81
Downloading the network driver................................................................................................................................... 82
Chapter 48: System setup........................................................................................................... 83
Boot Sequence...................................................................................................................................................................83
Navigation keys..................................................................................................................................................................83
BIOS overview....................................................................................................................................................................84
Entering the BIOS setup program................................................................................................................................. 84
System setup options.......................................................................................................................................................84
Chapter 49: Troubleshooting....................................................................................................... 88
Flashing the BIOS..............................................................................................................................................................88
Enhanced Pre-Boot System Assessment (ePSA) diagnostics...............................................................................88
Running the ePSA diagnostics................................................................................................................................. 89
System diagnostic lights..................................................................................................................................................89
Flea power release............................................................................................................................................................ 90
Wi-Fi power cycle............................................................................................................................................................. 90
Chapter 50: Getting help and contacting Dell...............................................................................91
Contents 7

Before working inside your computer
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Topics:
•Before you begin
•Safety instructions
•Recommended tools
•Screw list
Before you begin
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5. Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.
NOTE: Before working inside your computer, read the safety information that shipped with your computer. For more safety
best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins
and contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the
safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal
surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some
cables have connectors with locking tabs or thumb-screws that you must disengage before disconnecting
the cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When
connecting cables, ensure that the ports and connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
1
8 Before working inside your computer

Recommended tools
The procedures in this document may require the following tools:
●Phillips screwdriver #0
●Phillips screwdriver #1
●Plastic scribe
Screw list
The following table provides the list of screws that are used for securing different components to the computer.
Table 1. Screw list
Component Secured to Screw type Quantity
Base cover Palm-rest assembly M2.5x7 9
Battery Palm-rest assembly M2x3 4
Solid-state drive Palm-rest assembly M2x3 1
Wireless card bracket Palm-rest assembly M2x3 1
Fan Palm-rest assembly M2x3 2
Power adapter port Palm-rest assembly M2x3 1
Power and volume-
buttons board
Palm-rest assembly M2x3 1
Touch-pad bracket Palm-rest assembly M2x2 4
Touch pad Palm-rest assembly M2x2 4
I/O board Palm-rest assembly M2x3.5 2
Display assembly Palm-rest assembly M2.5x2.5 Big Head 4
System board bracket System board and
palm-rest assembly
M2.5x5 2
System board Palm-rest assembly M2x2 Big Head 3
Keyboard shield Palm-rest assembly M2x2 Big Head 14
Keyboard Palm-rest assembly M1.2xL1.4 14
Sensor board Display panel M2.5x2.5 Big Head 1
Before working inside your computer 9

After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
2
10 After working inside your computer

Removing the base cover
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
Procedure
1. Close the display and turn the computer over.
2. Remove the nine screws (M2.5x7) that secure the base cover to the palm-rest assembly.
Figure 1. Removing the screws
a. screws (9)
b. base cover
c. palm-rest assembly
3. Using a plastic scribe, release the tabs that secure the base cover to the palm-rest assembly and remove the base cover off
the palm-rest assembly.
3
Removing the base cover 11

Figure 2. Removing the base cover
a. plastic scribe
b. palm-rest assembly
c. base cover
12 Removing the base cover

Replacing the base cover
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
Procedure
1. Align the base cover with the palm-rest assembly and snap it into place.
2. Replace the nine screws (M2.5x7) that secure the base cover to the palm-rest assembly.
4
Replacing the base cover 13

Removing the battery
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
Remove the base cover.
Procedure
1. Disconnect the battery cable from the system board.
2. Remove the four screws (M2x3) that secure the battery to the palm-rest assembly.
3. Lift the battery off the palm-rest assembly.
Figure 3. Removing the battery
1. system board 2. battery cable
3. screws (4) 4. palm-rest assembly
5. battery
4. Press and hold the power button for five seconds to ground the system board.
5
14 Removing the battery

Replacing the battery
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
•Post-requisites
Procedure
1. Align the screw holes on the battery with the screw holes on the palm-rest assembly.
2. Replace the four screws (M2x3) that secure the battery to the palm-rest assembly.
3. Connect the battery cable to the system board.
Post-requisites
Replace the base cover.
6
Replacing the battery 15

Removing the solid-state drive
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
Topics:
•Prerequisites
•Procedure
Prerequisites
1. Remove the base cover.
2. Remove the battery.
Procedure
1. Remove the screw (M2x3) that secures the solid-state drive to the palm-rest assembly.
2. Slide and remove the solid-state drive off the system board.
7
16 Removing the solid-state drive

Figure 4. Removing the solid-state drive
1. screw 2. solid-state drive
3. solid-state drive slot 4. system board
5. palm-rest assembly
Removing the solid-state drive 17

Replacing the solid-state drive
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
Topics:
•Procedure
•Post-requisites
Procedure
1. Slide the solid-state drive firmly into the slot on the system board at an angle and gently press the solid-state drive down
until it snaps into position.
NOTE: Ensure that the solid-state drive is firmly seated.
2. Press the other end of the solid-state drive and replace the screw (M2x3) that secures the solid-state drive to the palm-rest
assembly.
Figure 5. Replacing solid-state drive
1. screw 2. solid-state drive
3. solid-state drive slot 4. system board
8
18 Replacing the solid-state drive

5. palm-rest assembly
Post-requisites
1. Replace the battery.
2. Replace the base cover.
Replacing the solid-state drive 19

Removing the memory modules
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
1. Remove the base cover.
2. Remove the battery.
Procedure
1. Lift the Mylar to access the memory module.
Figure 6. Removing the Mylar
a. memory module
b. Mylar
2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory
module pops up.
9
20 Removing the memory modules