Dell Inspiron 15 3000 Series User manual

Inspiron 15 3000
Service Manual
Regulatory Model: P63F
Regulatory Type: P63F002
February 2021
Rev. A02

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2016-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Other trademarks may be trademarks of their respective owners.

Chapter 1: Before working inside your computer........................................................................... 8
Before you begin .................................................................................................................................................................8
Safety instructions.............................................................................................................................................................. 8
Recommended tools........................................................................................................................................................... 9
Screw list............................................................................................................................................................................... 9
Chapter 2: After working inside your computer............................................................................ 11
Chapter 3: Removing the battery................................................................................................. 12
Procedure.............................................................................................................................................................................12
Chapter 4: Replacing the battery................................................................................................. 13
Procedure.............................................................................................................................................................................13
Chapter 5: Removing the optical drive......................................................................................... 14
Prerequisites........................................................................................................................................................................14
Procedure.............................................................................................................................................................................14
Chapter 6: Replacing the optical drive......................................................................................... 16
Procedure............................................................................................................................................................................ 16
Post-requisites....................................................................................................................................................................16
Chapter 7: Removing the keyboard...............................................................................................17
Prerequisites........................................................................................................................................................................17
Procedure.............................................................................................................................................................................17
Chapter 8: Replacing the keyboard.............................................................................................. 19
Procedure............................................................................................................................................................................ 19
Post-requisites....................................................................................................................................................................19
Chapter 9: Removing the base cover........................................................................................... 20
Prerequisites.......................................................................................................................................................................20
Procedure............................................................................................................................................................................20
Chapter 10: Replacing the base cover.......................................................................................... 23
Procedure............................................................................................................................................................................23
Post-requisites................................................................................................................................................................... 24
Chapter 11: Removing the optical-drive interposer...................................................................... 25
Prerequisites.......................................................................................................................................................................25
Procedure............................................................................................................................................................................25
Chapter 12: Replacing the optical-drive interposer...................................................................... 26
Contents
Contents 3

Procedure............................................................................................................................................................................26
Post-requisites...................................................................................................................................................................26
Chapter 13: Removing the hard drive........................................................................................... 27
Prerequisites....................................................................................................................................................................... 27
Procedure............................................................................................................................................................................ 27
Chapter 14: Replacing the hard drive........................................................................................... 29
Procedure............................................................................................................................................................................29
Post-requisites...................................................................................................................................................................29
Chapter 15: Removing the solid-state drive................................................................................. 30
Prerequisites.......................................................................................................................................................................30
Procedure............................................................................................................................................................................30
Chapter 16: Replacing the solid-state drive..................................................................................31
Procedure.............................................................................................................................................................................31
Post-requisites....................................................................................................................................................................31
Chapter 17: Removing the memory modules.................................................................................32
Prerequisites.......................................................................................................................................................................32
Procedure............................................................................................................................................................................32
Chapter 18: Replacing the memory modules................................................................................ 33
Procedure............................................................................................................................................................................33
Post-requisites................................................................................................................................................................... 33
Chapter 19: Removing the wireless card...................................................................................... 34
Prerequisites.......................................................................................................................................................................34
Procedure............................................................................................................................................................................34
Chapter 20: Replacing the wireless card......................................................................................35
Procedure............................................................................................................................................................................35
Post-requisites...................................................................................................................................................................35
Chapter 21: Removing the power-button board............................................................................37
Prerequisites....................................................................................................................................................................... 37
Procedure............................................................................................................................................................................ 37
Chapter 22: Replacing the power-button board........................................................................... 39
Procedure............................................................................................................................................................................39
Post-requisites...................................................................................................................................................................39
Chapter 23: Removing the speakers............................................................................................ 40
Prerequisites.......................................................................................................................................................................40
Procedure............................................................................................................................................................................40
Chapter 24: Replacing the speakers............................................................................................. 41
4Contents

Procedure.............................................................................................................................................................................41
Post-requisites....................................................................................................................................................................41
Chapter 25: Removing the I/O board........................................................................................... 42
Prerequisites.......................................................................................................................................................................42
Procedure............................................................................................................................................................................42
Chapter 26: Replacing the I/O board........................................................................................... 43
Procedure............................................................................................................................................................................43
Post-requisites................................................................................................................................................................... 43
Chapter 27: Removing the coin-cell battery.................................................................................44
Prerequisites.......................................................................................................................................................................44
Procedure............................................................................................................................................................................44
Chapter 28: Replacing the coin-cell battery................................................................................ 45
Procedure............................................................................................................................................................................45
Post-requisites...................................................................................................................................................................45
Chapter 29: Removing the heat sink............................................................................................ 46
Prerequisites.......................................................................................................................................................................46
Procedure............................................................................................................................................................................46
Chapter 30: Replacing the heat sink............................................................................................ 48
Procedure............................................................................................................................................................................48
Post-requisites...................................................................................................................................................................48
Chapter 31: Removing the fan..................................................................................................... 49
Prerequisites.......................................................................................................................................................................49
Procedure............................................................................................................................................................................49
Chapter 32: Replacing the fan..................................................................................................... 50
Procedure............................................................................................................................................................................50
Post-requisites...................................................................................................................................................................50
Chapter 33: Removing the status-light lens................................................................................. 51
Prerequisites....................................................................................................................................................................... 51
Procedure............................................................................................................................................................................ 51
Chapter 34: Replacing the status-light lens.................................................................................52
Post-requisites...................................................................................................................................................................52
Procedure............................................................................................................................................................................52
Chapter 35: Removing the system board..................................................................................... 53
Prerequisites.......................................................................................................................................................................53
Procedure............................................................................................................................................................................53
Chapter 36: Replacing the system board..................................................................................... 56
Contents 5

Procedure............................................................................................................................................................................56
Post-requisites...................................................................................................................................................................56
Chapter 37: Removing the touchpad............................................................................................57
Prerequisites.......................................................................................................................................................................57
Procedure............................................................................................................................................................................57
Chapter 38: Replacing the touchpad........................................................................................... 59
Procedure............................................................................................................................................................................59
Post-requisites...................................................................................................................................................................59
Chapter 39: Removing the power-adapter port............................................................................60
Prerequisites.......................................................................................................................................................................60
Procedure............................................................................................................................................................................60
Chapter 40: Replacing the power-adapter port............................................................................ 61
Procedure............................................................................................................................................................................ 61
Post-requisites....................................................................................................................................................................61
Chapter 41: Removing the display assembly.................................................................................62
Prerequisites.......................................................................................................................................................................62
Procedure............................................................................................................................................................................62
Chapter 42: Replacing the display assembly................................................................................ 65
Procedure............................................................................................................................................................................65
Post-requisites...................................................................................................................................................................65
Chapter 43: Removing the display bezel...................................................................................... 66
Prerequisites.......................................................................................................................................................................66
Procedure............................................................................................................................................................................66
Chapter 44: Replacing the display bezel...................................................................................... 67
Procedure............................................................................................................................................................................67
Post-requisites................................................................................................................................................................... 67
Chapter 45: Removing the display panel...................................................................................... 68
Prerequisites.......................................................................................................................................................................68
Procedure............................................................................................................................................................................68
Chapter 46: Replacing the display panel...................................................................................... 70
Post-requisites................................................................................................................................................................... 70
Procedure............................................................................................................................................................................70
Chapter 47: Removing the camera................................................................................................71
Prerequisites........................................................................................................................................................................71
Procedure.............................................................................................................................................................................71
Chapter 48: Replacing the camera............................................................................................... 72
6Contents

Procedure............................................................................................................................................................................ 72
Post-requisites................................................................................................................................................................... 72
Chapter 49: Removing the display hinges.................................................................................... 73
Prerequisites....................................................................................................................................................................... 73
Procedure............................................................................................................................................................................ 73
Chapter 50: Replacing the display hinges.................................................................................... 74
Post-requisites................................................................................................................................................................... 74
Procedure............................................................................................................................................................................ 74
Chapter 51: Removing the display back-cover and antenna assembly...........................................75
Prerequisites.......................................................................................................................................................................75
Procedure............................................................................................................................................................................75
Chapter 52: Replacing the display back-cover and antenna assembly.......................................... 76
Procedure............................................................................................................................................................................76
Post-requisites................................................................................................................................................................... 76
Chapter 53: Removing the palm rest............................................................................................77
Prerequisites....................................................................................................................................................................... 77
Procedure............................................................................................................................................................................ 77
Chapter 54: Replacing the palm rest............................................................................................79
Post-requisites................................................................................................................................................................... 79
Procedure............................................................................................................................................................................79
Chapter 55: Diagnostics.............................................................................................................. 80
Chapter 56: Flashing the BIOS.................................................................................................... 82
Chapter 57: Getting help and contacting Dell.............................................................................. 83
Contents 7

Before working inside your computer
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Before you begin
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5. Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped
with your computer.
NOTE: Before working inside your computer, read the safety information that shipped with your computer. For more safety
best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a
card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by
its pins.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the
safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by using a wrist grounding strap or
by periodically touching an unpainted metal surface, such as the metal at the back of the computer. While you
work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal
components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some
cables have connectors with locking tabs or thumb-screws that you must disengage before disconnecting
the cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When
connecting cables, ensure that the ports and connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
1
8 Before working inside your computer

Recommended tools
The procedures in this document may require the following tools:
●Phillips screwdriver #1
●Plastic scribe
Screw list
The following table provides the list of screws that are used for securing different components to the palm-rest assembly.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Optical-drive assembly Base cover M2x5 1
Optical-drive bracket Optical drive M2x3 1
Base cover Palm-rest assembly M2.5x8 8
Base cover Palm-rest assembly M2x5 2
Base cover Palm-rest assembly M2x2 3
Base cover Palm-rest assembly M2x5 5
Hard-drive assembly Palm-rest assembly M2x3 4
Hard-drive bracket Hard drive M3x3 4
Wireless-card bracket System board M2x3 1
Display hinge Palm-rest assembly M2.5x8 3
Power-button board Palm-rest assembly M2x2 1
I/O board Palm-rest assembly M2x3 1
Fan System board M2x5 2
System board Palm-rest assembly M2x3 2
Touch-pad bracket Touch pad M2x3 6
Power-adapter port Palm-rest assembly M2x3 1
Before working inside your computer 9

Table 1. Screw list (continued)
Component Secured to Screw type Quantity Screw image
Display panel Display back-cover and
antenna assembly
M2x3 4
Display hinges Display back-cover and
antenna assembly
M2.5xM2.5 big head 6
10 Before working inside your computer

After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
2
After working inside your computer 11

Removing the battery
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Slide the battery-release latch to the unlocked position.
You hear a click sound when the battery is unlocked.
2. Using your fingertips, lift the battery at an angle and remove it from the battery bay.
3. Turn the computer over, open the display, and press the power button for five seconds to ground the system board.
3
12 Removing the battery

Replacing the battery
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Close the display and turn the computer over.
2. Place the battery in the battery bay and snap the battery into place.
4
Replacing the battery 13

Removing the optical drive
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the battery.
Procedure
1. Remove the screw (M2x5) that secures the optical-drive assembly to the base cover.
2. Using a plastic scribe, push to release the optical-drive assembly from the optical-drive bay.
3. Pull the optical-drive assembly out of the optical-drive bay.
4. Remove the screw (M2x3) that secures the optical-drive bracket to the optical drive.
NOTE: Note the orientation of the optical-drive bracket so that you can replace it correctly.
5. Remove the optical-drive bracket from the optical drive.
5
14 Removing the optical drive

6. Carefully pull the optical-drive bezel and remove it from the optical drive.
Removing the optical drive 15

Replacing the optical drive
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Align the tabs on the optical-drive bezel with the slots on the optical drive and snap it into place.
2. Align the screw hole on the optical-drive bracket with the screw hole on the optical-drive assembly.
NOTE: You must correctly align the optical-drive bracket to ensure that the optical drive can be properly secured to the
computer. For correct orientation, see step 4 in "Removing the optical drive".
3. Replace the screw (M2x3) that secures the optical-drive bracket to the optical-drive assembly.
4. Slide the optical-drive assembly into the optical-drive bay and snap it into place.
5. Replace the screw (M2x5) that secures the optical-drive assembly to the computer base.
Post-requisites
Replace the battery.
6
16 Replacing the optical drive

Removing the keyboard
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the battery.
Procedure
1. Turn the computer over and open the display as far as possible.
2. Using a plastic scribe, gently release the tabs that secure the keyboard to the palm-rest assembly.
3. Slide the keyboard up to release it from the slots on the palm-rest assembly.
4. Carefully turn the keyboard over and place it on the palm-rest assembly.
5. Open the latch and disconnect the keyboard cable from the system board.
6. Lift the keyboard off the palm-rest assembly.
7
Removing the keyboard 17

18 Removing the keyboard

Replacing the keyboard
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Slide the keyboard cable into the system-board connector and close the latch to secure the cable.
2. Turn the keyboard over, slide the tabs on the keyboard into the slots on the palm-rest assembly, and snap the keyboard into
place.
Post-requisites
Replace the battery.
8
Replacing the keyboard 19

Removing the base cover
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the battery.
2. Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3. Remove the keyboard.
Procedure
1. Remove the five screws (M2x5) that secure the base cover to the palm-rest assembly.
2. Open the latch, and disconnect the optical-drive cable from the connector on the system board.
3. Close the display and the turn the computer over.
4. Remove the eight screws (M2.5x8) that secure the base cover to the palm-rest assembly.
5. Remove the three screws (M2x2) that secure the base cover to the palm-rest assembly.
6. Remove the two screws (M2x5) that secure the base cover to the palm-rest assembly.
9
20 Removing the base cover