Dell Inspiron 24 5000 Series User manual

Inspiron 24
5000 Series
Service Manual
Computer Model: Inspiron 24–5459
Regulatory Model: W12C
Regulatory Type: W12C004

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss
of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
Copyright ©2015 Dell Inc. All rights reserved. This product is protected by U.S. and
international copyright and intellectual property laws. Dell™and the Dell logo are trademarks
of Dell Inc. in the United States and/or other jurisdictions. All other marks and names
mentioned herein may be trademarks of their respective companies.
2015 - 08
Rev. A00

Contents
Before working inside your computer.....................................9
Before you begin ...............................................................................................9
Safety instructions............................................................................................10
Recommended tools........................................................................................11
After working inside your computer......................................12
Technical overview....................................................................13
Inside view of your computer..........................................................................13
System Board Components.............................................................................14
Removing the stand.................................................................. 16
Procedure.........................................................................................................16
Replacing the stand...................................................................18
Procedure.........................................................................................................18
Removing the back cover........................................................ 19
Prerequisites.....................................................................................................19
Procedure.........................................................................................................19
Replacing the back cover........................................................ 20
Procedure........................................................................................................ 20
Post-requisites.................................................................................................20
Removing the optical drive......................................................21
Prerequisites.....................................................................................................21
Procedure.........................................................................................................21
3

Replacing the optical drive......................................................24
Procedure........................................................................................................ 24
Post-requisites.................................................................................................24
Removing the hard drive..........................................................25
Prerequisites.....................................................................................................25
Procedure.........................................................................................................25
Replacing the hard drive..........................................................28
Procedure........................................................................................................ 28
Post-requisites.................................................................................................28
Removing the memory modules............................................ 29
Prerequisites.....................................................................................................29
Procedure........................................................................................................ 29
Replacing the memory modules.............................................31
Procedure.........................................................................................................31
Post-requisites................................................................................................. 32
Removing the wireless card.................................................... 33
Prerequisites.....................................................................................................33
Procedure.........................................................................................................33
Replacing the wireless card.....................................................35
Procedure.........................................................................................................35
Post-requisites.................................................................................................36
Removing the heat sink............................................................37
Prerequisites.....................................................................................................37
Procedure.........................................................................................................37
4

Replacing the heat sink............................................................39
Procedure........................................................................................................ 39
Post-requisites.................................................................................................39
Removing the fan......................................................................40
Prerequisites.................................................................................................... 40
Procedure........................................................................................................ 40
Replacing the fan...................................................................... 42
Procedure........................................................................................................ 42
Post-requisites.................................................................................................42
Removing the coin-cell battery..............................................43
Prerequisites.....................................................................................................43
Procedure........................................................................................................ 43
Replacing the coin-cell battery..............................................45
Procedure........................................................................................................ 45
Post-requisites.................................................................................................45
Removing the processor..........................................................46
Prerequisites.................................................................................................... 46
Procedure........................................................................................................ 46
Replacing the processor.......................................................... 48
Procedure........................................................................................................ 48
Post-requisites.................................................................................................49
Removing the microphone......................................................50
Prerequisites.................................................................................................... 50
Procedure........................................................................................................ 50
5

Replacing the microphone...................................................... 52
Procedure.........................................................................................................52
Post-requisites................................................................................................. 52
Removing the camera...............................................................53
Prerequisites.....................................................................................................53
Procedure.........................................................................................................53
Replacing the camera...............................................................55
Procedure.........................................................................................................55
Post-requisites................................................................................................. 55
Removing the system board....................................................56
Prerequisites.....................................................................................................56
Procedure.........................................................................................................57
Replacing the system board....................................................60
Procedure........................................................................................................ 60
Post-requisites.................................................................................................60
Removing the VESA-mount bracket......................................62
Prerequisites.....................................................................................................62
Procedure........................................................................................................ 62
Replacing the VESA-mount bracket......................................64
Procedure........................................................................................................ 64
Post-requisites.................................................................................................64
Removing the speaker cover...................................................65
Prerequisites.....................................................................................................65
Procedure........................................................................................................ 65
6

Replacing the speaker cover................................................... 67
Procedure.........................................................................................................67
Post-requisites................................................................................................. 67
Removing the speakers............................................................68
Prerequisites.................................................................................................... 68
Procedure........................................................................................................ 68
Replacing the speakers............................................................ 70
Procedure........................................................................................................ 70
Post-requisites.................................................................................................70
Removing the control-buttons board................................... 71
Prerequisites..................................................................................................... 71
Procedure......................................................................................................... 71
Replacing the control-buttons board................................... 73
Procedure.........................................................................................................73
Post-requisites................................................................................................. 73
Removing the middle cover.................................................... 74
Prerequisites.....................................................................................................74
Procedure.........................................................................................................74
Replacing the middle cover.....................................................79
Procedure.........................................................................................................79
Post-requisites................................................................................................. 79
Removing the rubber feet........................................................81
Prerequisites.....................................................................................................81
Procedure.........................................................................................................81
7

Replacing the rubber feet........................................................83
Procedure........................................................................................................ 83
Post-requisites.................................................................................................83
Removing the display assembly............................................. 84
Prerequisites.................................................................................................... 84
Procedure........................................................................................................ 84
Replacing the display assembly..............................................86
Procedure........................................................................................................ 86
Post-requisites.................................................................................................86
Clearing Forgotten Passwords................................................87
Procedure.........................................................................................................87
Clearing CMOS Settings...........................................................89
Prerequisites.................................................................................................... 89
Procedure........................................................................................................ 89
Post-requisites.................................................................................................90
Flashing the BIOS.......................................................................91
Getting help and contacting Dell...........................................92
Self-help resources......................................................................................... 92
Contacting Dell................................................................................................93
8

Before working inside your
computer
CAUTION: To avoid damaging the components and cards, handle
them by their edges and avoid touching pins and contacts.
NOTE: The images in this document may differ from your computer
depending on the configuration you ordered.
Before you begin
1 Save and close all open files and exit all open applications.
2 Shut down your computer.
– Windows 10: Click or tap Start → Power → Shut down.
– Windows 8.1: On the Start screen, click or tap the power icon →
Shut down.
– Windows 7: Click or tap Start → Shut down.
NOTE: If you are using a different operating system, see the
documentation of your operating system for shut-down
instructions.
3 Disconnect your computer and all attached devices from their electrical
outlets.
4 Disconnect all cables such as telephone cables, network cables and so
on, from your computer.
5 Disconnect all attached devices and peripherals, such as keyboard,
mouse, monitor, and so on, from your computer.
6 Remove any media card and optical disc from your computer, if
applicable.
7 After the computer is unplugged, press and hold the power button for 5
seconds to ground the system board.
CAUTION: Place the computer on a flat, soft and clean surface to
avoid scratching the display.
8 Place the computer face down.
9

Safety instructions
Use the following safety guidelines to protect your computer from potential
damage and ensure your personal safety.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
WARNING: Disconnect all power sources before opening the
computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to
the power source.
CAUTION: To avoid damaging the computer, ensure that the work
surface is flat and clean.
CAUTION: To avoid damaging the components and cards, handle
them by their edges and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage
due to servicing that is not authorized by Dell is not covered by your
warranty. See the safety instructions that shipped with the product or
at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground
yourself by touching an unpainted metal surface, such as the metal at
the back of the computer. While you work, periodically touch an
unpainted metal surface to dissipate static electricity, which could
harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on
its pull tab, not on the cable itself. Some cables have connectors with
locking tabs or thumb-screws that you must disengage before
disconnecting the cable. When disconnecting cables, keep them
evenly aligned to avoid bending any connector pins. When connecting
cables, ensure that the ports and connectors are correctly oriented
and aligned.
CAUTION: Press and eject any installed card from the media-card
reader.
10

Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver
• Plastic scribe
11

After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may
severely damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your
computer.
2 Connect any external devices, peripherals, and cables you removed
before working on your computer.
3 Replace any media cards, discs, and any other parts that you removed
before working on your computer.
4 Connect your computer and all attached devices to their electrical
outlets.
5 Turn on your computer.
12

Technical overview
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Inside view of your computer
1 speaker cover 2 VESA-mount bracket
3 control-buttons board 4 hard-drive assembly
5 optical-drive assembly 6 middle cover
7 right microphone (touch-screen
models only) 8 camera
9 fan 10 left microphone (touch-screen
models only)
11 heat sink 12 wireless card
13

13 memory modules 14 coin-cell battery
15 system board
System Board Components
1 display-backlight cable
connector
2 control-buttons board cable
connector
3 display-cable connector 4 hard-drive data cable
connector
5 optical-drive data cable
connector
6 hard-drive and optical-drive
power cable connector
7 touch-screen board cable
connector
8 fan cable connector
9 processor socket 10 wireless-card slot
11 memory-modules slots (2) 12 camera and microphone-cable
connector
14

13 CMOS jumper 14 password jumper
15 speaker cable connector
15

Removing the stand
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Procedure
1 Using a plastic scribe, pry the stand cover off the back cover.
2 Slide and remove the stand cover from the back cover.
1 back cover 2 stand cover
3 stand
3 Remove the screws that secure the stand to the back cover.
16

4 Lift the stand off the back cover.
1 back cover 2 screws (4)
3 stand
17

Replacing the stand
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Procedure
1 Align the screw holes on the stand bracket to the screw holes on the
back cover.
2 Replace the screws that secure the stand bracket to the back cover.
3 Slide and replace the stand cover on the stand bracket.
18

Removing the back cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Prerequisites
Remove the stand.
Procedure
CAUTION: Do not remove the computer cover unless you need to
install internal accessories for your computer.
1 Using a plastic scribe, pry the back cover from the display assembly.
2 Lift the back cover off the computer.
1 back cover 2 display assembly
3 plastic scribe
19

Replacing the back cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Procedure
Align the tabs on the back cover with the slots on the display assembly and
snap the back cover into place.
Post-requisites
Replace the stand.
20