Dell Inspiron 3470 User manual

Dell Latitude 3470
Owner's Manual
Regulatory Model: P63G
Regulatory Type: P63G001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Copyright ©2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and
intellectual property laws. Dell™and the Dell logo are trademarks of Dell Inc. in the United States and/or other
jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.
2016 - 01
Rev. A00

Contents
1 Working on your computer.................................................................................6
Safety instructions................................................................................................................................. 6
Before working inside your computer..................................................................................................7
Turning off your computer................................................................................................................... 7
After working inside your computer.....................................................................................................8
2 Removing and installing components..............................................................9
Recommended tools.............................................................................................................................9
Removing the battery............................................................................................................................9
Installing the battery..............................................................................................................................9
Removing the base cover................................................................................................................... 10
Installing the base cover..................................................................................................................... 10
Removing the keyboard......................................................................................................................10
Installing the keyboard.........................................................................................................................11
Removing the hard drive assembly..................................................................................................... 11
Installing the hard drive assembly.......................................................................................................12
Removing the hard drive bracket........................................................................................................12
Installing the hard drive bracket..........................................................................................................12
Removing the WLAN card................................................................................................................... 13
Installing the WLAN card..................................................................................................................... 13
Removing the memory module..........................................................................................................13
Installing the memory module............................................................................................................14
Removing the palmrest....................................................................................................................... 14
Installing the palmrest......................................................................................................................... 15
Removing the coin cell battery...........................................................................................................15
Installing the coin cell battery.............................................................................................................16
Removing the USB board....................................................................................................................16
Installing the USB board...................................................................................................................... 17
Removing the VGA board....................................................................................................................17
Installing the VGA board......................................................................................................................17
Removing the speakers.......................................................................................................................18
Installing the speakers.........................................................................................................................18
Removing the system fan....................................................................................................................19
Installing the system fan......................................................................................................................19
Removing the display cable................................................................................................................20
Installing the display cable..................................................................................................................20
Removing the power connector port................................................................................................ 20
Installing the power connector port...................................................................................................21
3

Removing the system board............................................................................................................... 21
Installing the system board.................................................................................................................22
Removing the heat sink.......................................................................................................................22
Installing the heat sink.........................................................................................................................23
Removing the display assembly......................................................................................................... 24
Installing the display assembly........................................................................................................... 24
Removing the display bezel................................................................................................................25
Installing the display bezel..................................................................................................................26
Removing the camera.........................................................................................................................26
Installing the camera...........................................................................................................................27
Removing the display panel................................................................................................................27
Installing the display panel..................................................................................................................28
3 System Setup....................................................................................................... 29
Boot Sequence....................................................................................................................................29
Navigation keys................................................................................................................................... 29
System Setup overview.......................................................................................................................30
Accessing System Setup..................................................................................................................... 30
General screen options....................................................................................................................... 31
System Configuration screen options................................................................................................ 31
Video screen options.......................................................................................................................... 33
Security screen options.......................................................................................................................33
Secure Boot screen options............................................................................................................... 35
Performance screen options.............................................................................................................. 36
Power Management screen options.................................................................................................. 36
POST Behavior screen options...........................................................................................................38
Virtualization support screen options................................................................................................ 39
Wireless screen options......................................................................................................................39
Maintenance screen options.............................................................................................................. 39
System Log screen options................................................................................................................ 40
Updating the BIOS ............................................................................................................................. 40
System and setup password...............................................................................................................40
Assigning a system password and setup password......................................................................41
Deleting or changing an existing system and/or setup password.............................................. 41
4 Diagnostics.......................................................................................................... 43
Enhanced Pre-Boot System Assessment (ePSA) diagnostics............................................................43
Device status lights............................................................................................................................. 44
Battery status lights.............................................................................................................................44
5 Technical specifications....................................................................................45
System specifications..........................................................................................................................45
4

Processor specifications..................................................................................................................... 45
Memory specifications........................................................................................................................45
Audio specifications............................................................................................................................46
Video specifications............................................................................................................................46
Camera specifications........................................................................................................................ 46
Communication specifications.......................................................................................................... 46
Port and connector specifications..................................................................................................... 47
Display specifications..........................................................................................................................47
Keyboard specifications......................................................................................................................48
Touchpad specifications.....................................................................................................................48
Battery specifications..........................................................................................................................48
AC Adapter specifications...................................................................................................................49
Physical specifications........................................................................................................................ 49
Environmental specifications............................................................................................................. 50
6 Contacting Dell................................................................................................... 51
5

1
Working on your computer
Safety instructions
Use the following safety guidelines to help protect your computer from potential damage and to help to
ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes
that the following conditions exist:
• You have read the safety information that shipped with your computer.
• A component can be replaced or--if purchased separately--installed by performing the removal
procedure in reverse order.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you
finish working inside the computer, replace all covers, panels, and screws before connecting to
the power source.
WARNING: Before working inside your computer, read the safety information that shipped with
your computer. For additional safety best practices information, see the Regulatory Compliance
Homepage at www.dell.com/regulatory_compliance
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or
by periodically touching an unpainted metal surface, such as a connector on the back of the
computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts
on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a
processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable
itself. Some cables have connectors with locking tabs; if you are disconnecting this type of cable,
press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep
them evenly aligned to avoid bending any connector pins. Also, before you connect a cable,
ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear differently than shown in
this document.
6

Before working inside your computer
To avoid damaging your computer, perform the following steps before you begin working inside the
computer.
1. Ensure that you follow the Safety instructions.
2. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.
3. Turn off your computer, see Turning off your computer.
CAUTION: To disconnect a network cable, first unplug the cable from your computer and
then unplug the cable from the network device.
4. Disconnect all the network cables from the computer.
5. Disconnect your computer and all attached devices from the electrical outlets.
6. Press and hold the power button while the computer is unplugged to ground the system board.
7. Remove the cover.
CAUTION: Before touching anything inside your computer, ground yourself by touching an
unpainted metal surface, such as the metal at the back of the computer. While you work,
periodically touch an unpainted metal surface to dissipate static electricity, which could
harm internal components.
Turning off your computer
CAUTION: To avoid losing data, save and close all open files and exit all open programs before
you turn off your computer.
1. Turning off your computer:
• In Windows 10 (using a touch enabled device or mouse):
1. Click or tap .
2. Click or tap and then click or touch Shut down.
• In Windows 8 (using a touch enabled device):
1. Swipe in from the right edge of the screen, opening the Charms menu and select Settings.
2. Tap and then tap Shut down
• In Windows 8 (using a mouse):
1. Point to upper-right corner of the screen and click Settings.
2. Click and then click Shut down.
• In Windows 7:
1. Click Start.
2. Click Shut Down.
2. Ensure that the computer and all attached devices are turned off. If your computer and attached
devices did not automatically turn off when you shut down your operating system, press and hold
the power button for about 6 seconds to turn them off.
7

After working inside your computer
After you complete any replacement procedure, ensure you connect any external devices, cards, and
cables before turning on your computer.
CAUTION: To avoid damage to the computer, use only the battery designed for this particular
Dell computer. Do not use batteries designed for other Dell computers.
1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as
an ExpressCard.
2. Connect any telephone or network cables to your computer.
CAUTION: To connect a network cable, first plug the cable into the network device and then
plug it into the computer.
3. Replace the battery.
4. Replace the base cover.
5. Connect your computer and all attached devices to their electrical outlets.
6. Turn on your computer.
8

2
Removing and installing components
This section provides detailed information on how to remove or install the components from your
computer.
Recommended tools
The procedures in this document require the following tools:
• Small flat blade screwdriver
• Phillips #0 screwdriver
• Phillips #1 screwdriver
• Small plastic scribe
Removing the battery
1. Follow the procedure in Before Working Inside Your Computer.
2. To remove the battery:
a. Slide the battery latch to release the battery [1].
b. Pull and lift the battery to remove it from the computer [2].
Installing the battery
1. Insert the battery into the slot until it clicks in place.
2. Follow the procedure in After Working Inside Your computer.
9

Removing the base cover
1. Follow the procedure in Before Working Inside Your Computer.
2. Remove the battery.
3. To remove the base cover:
a. Loosen the captive screws that secure the base cover to the computer [1].
b. Using a plastic scribe, pry the base cover and remove it from the computer [2].
Installing the base cover
1. Replace the base cover on the computer until it clicks in place.
2. Tighten the captive screws to secure the base cover to the computer.
3. Install the battery.
4. Follow the procedure in After Working Inside Your computer.
Removing the keyboard
1. Follow the procedure in Before Working Inside Your Computer.
2. Remove the battery.
3. Flip the computer and open the display to access the keyboard.
4. To remove the keyboard:
a. Using a plastic scribe, release the keyboard from the edges [1] and lift the keyboard from the
computer [2].
b. Release the latch and disconnect the keyboard cables from the connectors on the system board
[3, 4].
10

Installing the keyboard
1. Connect the keyboard cables to the connectors on the system board.
2. Place the keyboard on the computer and press along all the sides until it clicks in place.
3. Install the battery.
4. Follow the procedure in After Working Inside Your computer.
Removing the hard drive assembly
1. Follow the procedure in Before Working Inside Your Computer.
2. Remove the:
a. battery
b. base cover
3. To remove the hard drive assembly:
a. Remove the screws that secure the hard drive assembly to the computer [1].
b. Disconnect the hard drive assembly cable from the connector on the system board [2].
c. Lift and remove the hard drive assembly from the computer [3].
11

Installing the hard drive assembly
1. Replace the hard drive assembly into the slot on the computer.
2. Connect the hard drive assembly cable to the connector on the system board.
3. Tighten the screws to secure the hard drive assembly to the computer.
4. Install the:
a. battery
b. base cover
5. Follow the procedure in After Working Inside Your computer.
Removing the hard drive bracket
1. Follow the procedure in Before Working Inside Your Computer.
2. Remove the:
a. battery
b. base cover
c. hard drive assembly
3. To remove the hard drive bracket:
a. Remove the screws to release the hard drive bracket from the hard drive assembly [1].
b. Remove the hard drive from the hard drive bracket [2].
c. Disconnect the hard drive cable from the hard drive [3].
Installing the hard drive bracket
1. Connect the hard drive cable to the connector on the hard drive.
2. Place the hard drive brackets on the hard drive to align the screw holders on both sides of the hard
drive.
3. Tighten the screws to secure the hard drive bracket to the hard drive.
4. Install the:
a. hard drive assembly
b. base cover
c. battery
5. Follow the procedure in After Working Inside Your computer.
12

Removing the WLAN card
1. Follow the procedure in Before Working Inside Your Computer.
2. Remove the:
a. battery
b. base cover
3. To remove the WLAN card:
a. Loosen the captive screw [1] to remove the metal tab from the WLAN card [2].
b. Disconnect the WLAN cables from the WLAN card [3].
c. Using a plastic scribe, release the WLAN card from the computer [4].
d. Disconnect the WLAN card from the connector to remove it [5].
Installing the WLAN card
1. Connect the WLAN card to the connector on the system board.
2. Connect the WLAN antenna cables to the connectors on the WLAN card.
3. Place the metal tab to align it with the screw holder on the WLAN card to secure the WLAN cables.
4. Tighten the captive screw to secure the WLAN card to the computer.
5. Install:
a. base cover
b. battery
6. Follow the procedure in After Working Inside Your computer.
Removing the memory module
1. Follow the procedure in Before Working Inside Your Computer.
2. Remove the:
a. battery
b. base cover
3. To remove the memory module:
13

a. Release the retention clips away from the memory module until the memory module pops up [1].
b. Disconnect the memory module from the connector to remove it from the computer [2].
Installing the memory module
1. Insert the memory module into the connector and press until the memory module clicks into the
place.
2. Install the:
a. base cover
b. battery
3. Follow the procedure in After Working Inside Your computer.
Removing the palmrest
1. Follow the procedure in Before Working Inside Your Computer.
2. Remove the:
a. battery
b. base cover
c. hard drive assembly
d. keyboard
3. Remove the screws that secure the palmrest to the computer.
14

4. To remove the palmrest:
a. Release the latch and disconnect the power button, finger print reader, touchpad, and LED cables
from the connectors on the system board [1, 2].
b. Remove the screws that secure the palmrest to the computer [3].
c. Using a plastic scribe, release the palmrest from the edges and remove it from the computer [4].
Installing the palmrest
1. Place the palmrest on the computer and press along all the sides until it clicks in place.
2. Connect the power button, finger print reader, touchpad, and LED cables to the connectors on the
system board.
3. Flip the computer and tighten the screws to secure the palmrest to the computer.
4. Install the:
a. keyboard
b. hard drive assembly
c. base cover
d. battery
5. Follow the procedure in After Working Inside Your computer.
Removing the coin cell battery
1. Follow the procedure in Before Working Inside Your Computer.
2. Remove the:
a. battery
b. base cover
c. hard drive assembly
d. keyboard
e. palmrest
f. system board
3. To remove the coin cell battery:
a. Disconnect the coin cell battery cable from the connector on the system board.
b. Lift and remove the coin cell battery from the adhesive on the system board.
15

Installing the coin cell battery
1. Replace the coin cell battery in the slot on the system board.
2. Connect the coin cell battery to the connector on the system board.
3. Install the:
a. system board
b. palmrest
c. keyboard
d. hard drive assembly
e. base cover
f. battery
4. Follow the procedure in After Working Inside Your computer.
Removing the USB board
1. Follow the procedure in Before Working Inside Your Computer.
2. Remove the:
a. battery
b. base cover
c. hard drive assembly
d. keyboard
e. palmrest
3. To remove the USB board:
a. Lift the latch and disconnect the USB board cable from the connector on the USB board [1, 2].
b. Remove the screw that secures the USB board to the computer [3].
c. Lift and remove the USB board from the computer [4].
16

Installing the USB board
1. Place the USB board into the slot on the computer.
2. Tighten the screw to secure the USB board to the computer.
3. Connect the USB board cable to the connector on the USB board.
4. Install the:
a. palmrest
b. keyboard
c. hard drive assembly
d. base cover
e. battery
5. Follow the procedure in After Working Inside Your computer.
Removing the VGA board
1. Follow the procedure in Before Working Inside Your Computer.
2. Remove the:
a. battery
b. base cover
c. hard drive assembly
d. keyboard
e. palmrest
3. To remove the VGA board:
a. Peel the adhesive tape to access the VGA board cable [1].
b. Lift the latch and disconnect the VGA board cable from the connector on the VGA board [2, 3].
c. Remove the screw that secures the VGA board to the computer.
d. Lift and remove the VGA board from the computer [4].
Installing the VGA board
1. Place the VGA board into the slot on the computer.
2. Tighten the screw to secure the VGA board to the computer.
3. Connect the VGA board cable to the connector on the VGA board.
4. Fix the adhesive tape to secure the VGA board cable.
17

5. Install the:
a. palmrest
b. keyboard
c. hard drive assembly
d. base cover
e. battery
6. Follow the procedure in After Working Inside Your computer.
Removing the speakers
1. Follow the procedure in Before Working Inside Your Computer.
2. Remove the:
a. battery
b. base cover
c. hard drive assembly
d. keyboard
e. palmrest
3. To remove the speakers:
a. Disconnect the speaker cable from the connector on the system board [1].
b. Lift and remove the left speaker from the computer [2].
c. Release the speaker cable from the routing channels.
d. Lift and remove the right speaker from the computer [2].
Installing the speakers
1. Place the speakers on both slots on the computer.
2. Route the speaker cable to align it through the routing channels.
3. Connect the speaker cable to the connector on the system board.
4. Install the:
a. palmrest
b. keyboard
c. hard drive assembly
18

d. base cover
e. battery
5. Follow the procedure in After Working Inside Your computer.
Removing the system fan
1. Follow the procedure in Before Working Inside Your Computer.
2. Remove the:
a. battery
b. base cover
c. hard drive assembly
d. keyboard
e. palmrest
3. To remove the system fan:
a. Disconnect the system fan cable from the connector on the system board [1].
b. Remove the screws that secure the system fan to the computer [2].
c. Lift and remove the system fan from the computer [3].
Installing the system fan
1. Place the system fan into the slot on the computer.
2. Tighten the screws to secure the system fan to the computer.
3. Connect the system fan cable to the connector on the system board.
4. Install the:
a. palmrest
b. keyboard
c. hard drive assembly
d. base cover
e. battery
5. Follow the procedure in After Working Inside Your computer.
19

Removing the display cable
1. Follow the procedure in Before Working Inside Your Computer.
2. Remove the:
a. battery
b. base cover
c. hard drive assembly
d. keyboard
e. palmrest
3. To remove the display cable:
a. Remove the screw to release the metal tab that secures the display cable [1].
b. Lift the metal tab to access the display cable [2].
c. Peel the adhesive tape that secures the display cable [3].
d. Disconnect the display cable from the connector on the system board [4].
Installing the display cable
1. Connect the display cable to the connector on the system board.
2. Affix the adhesive tape to secure the display cable.
3. Place the metal tab on the display cable.
4. Tighten the screw to secure the metal tab.
5. Install the:
a. palmrest
b. keyboard
c. hard drive assembly
d. base cover
e. battery
6. Follow the procedure in After Working Inside Your computer.
Removing the power connector port
1. Follow the procedure in Before Working Inside Your Computer.
2. Remove the:
a. battery
20