Dell Inspiron 3480 User manual

Inspiron 3480
Service Manual
Computer Model: Inspiron 14-3480
Regulatory Model: P89G
Regulatory Type: P89G003

Identifier GUID-5B8DE7B7-879F-45A4-88E0-732155904029
Status Released
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Identifier GUID-089FFA4B-3A62-4B51-BDE1-309C58A451D9
Status Released
© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
2018 - 12
Rev. A00

Contents
1 Before working inside your computer............................................................................................................. 9
Before you begin ............................................................................................................................................................... 9
2 After working inside your computer..............................................................................................................10
3 Safety instructions........................................................................................................................................11
Electrostatic discharge—ESD protection...................................................................................................................... 11
ESD eld service kit .........................................................................................................................................................12
Components of an ESD eld service kit.................................................................................................................. 12
ESD protection summary ..........................................................................................................................................13
Transporting sensitive components................................................................................................................................13
Lifting equipment .......................................................................................................................................................13
4 Recommended tools.....................................................................................................................................14
5 Screw list..................................................................................................................................................... 15
6 Removing the base cover............................................................................................................................. 17
Procedure...........................................................................................................................................................................17
7 Replacing the base cover..............................................................................................................................19
Procedure.......................................................................................................................................................................... 19
8 Removing the battery.................................................................................................................................. 22
Lithium-ion battery precautions..................................................................................................................................... 22
Prerequisites..................................................................................................................................................................... 22
Procedure..........................................................................................................................................................................22
9 Replacing the battery.................................................................................................................................. 24
Procedure..........................................................................................................................................................................24
Post-requisites..................................................................................................................................................................25
10 Removing the memory modules................................................................................................................. 26
Prerequisites..................................................................................................................................................................... 26
Procedure..........................................................................................................................................................................26
11 Replacing the memory modules.................................................................................................................. 28
Procedure..........................................................................................................................................................................28
Post-requisites..................................................................................................................................................................28
12 Removing the wireless card........................................................................................................................29
Prerequisites..................................................................................................................................................................... 29
Procedure..........................................................................................................................................................................29
Contents 3

13 Replacing the wireless card........................................................................................................................ 32
Procedure..........................................................................................................................................................................32
Post-requisites..................................................................................................................................................................33
14 Removing the coin-cell battery...................................................................................................................34
Prerequisites..................................................................................................................................................................... 34
Procedure..........................................................................................................................................................................34
15 Replacing the coin-cell battery...................................................................................................................36
Procedure..........................................................................................................................................................................36
Post-requisites..................................................................................................................................................................37
16 Removing the fan....................................................................................................................................... 38
Prerequisites..................................................................................................................................................................... 38
Procedure..........................................................................................................................................................................38
17 Replacing the fan....................................................................................................................................... 40
Procedure..........................................................................................................................................................................40
Post-requisites.................................................................................................................................................................. 41
18 Removing the heat sink.............................................................................................................................. 42
Prerequisites..................................................................................................................................................................... 42
Procedure..........................................................................................................................................................................42
19 Replacing the heat sink.............................................................................................................................. 44
Procedure .........................................................................................................................................................................44
Post-requisites..................................................................................................................................................................45
20 Removing the solid-state drive/Intel Optane memory module....................................................................46
Prerequisites..................................................................................................................................................................... 46
Procedure..........................................................................................................................................................................46
21 Replacing the solid-state drive/Intel Optane memory module.................................................................... 48
Procedure .........................................................................................................................................................................48
Post-requisites..................................................................................................................................................................49
22 Removing the hard drive............................................................................................................................50
Prerequisites.....................................................................................................................................................................50
Procedure......................................................................................................................................................................... 50
23 Replacing the hard drive............................................................................................................................ 53
Procedure..........................................................................................................................................................................53
Post-requisites..................................................................................................................................................................54
24 Removing the touchpad.............................................................................................................................55
Prerequisites.....................................................................................................................................................................55
Procedure......................................................................................................................................................................... 55
4Contents

25 Replacing the touchpad.............................................................................................................................58
Procedure......................................................................................................................................................................... 58
Post-requisites................................................................................................................................................................. 59
26 Removing the speakers..............................................................................................................................60
Prerequisites..................................................................................................................................................................... 60
Procedure......................................................................................................................................................................... 60
27 Replacing the speakers.............................................................................................................................. 62
Procedure..........................................................................................................................................................................62
Post-requisites..................................................................................................................................................................63
28 Removing the I/O board............................................................................................................................ 64
Prerequisites..................................................................................................................................................................... 64
Procedure..........................................................................................................................................................................64
29 Replacing the I/O board.............................................................................................................................66
Procedure ........................................................................................................................................................................ 66
Post-requisites..................................................................................................................................................................67
30 Removing the display assembly................................................................................................................. 68
Prerequisites..................................................................................................................................................................... 68
Procedure..........................................................................................................................................................................68
31 Replacing the display assembly...................................................................................................................73
Procedure .........................................................................................................................................................................73
Post-requisites..................................................................................................................................................................74
32 Removing the power-button board............................................................................................................ 75
Prerequisites..................................................................................................................................................................... 75
Procedure..........................................................................................................................................................................75
33 Replacing the power-button board............................................................................................................. 77
Procedure .........................................................................................................................................................................77
Post-requisites..................................................................................................................................................................78
34 Removing the system board.......................................................................................................................79
Prerequisites..................................................................................................................................................................... 79
Procedure..........................................................................................................................................................................79
35 Replacing the system board.......................................................................................................................82
Procedure .........................................................................................................................................................................82
Post-requisites..................................................................................................................................................................84
Entering the Service Tag in the BIOS setup program................................................................................................. 84
36 Removing the power button with ngerprint reader.................................................................................. 86
Prerequisites..................................................................................................................................................................... 86
Contents 5

Procedure..........................................................................................................................................................................86
37 Replacing the power button with ngerprint reader................................................................................... 88
Procedure ........................................................................................................................................................................ 88
Post-requisites..................................................................................................................................................................89
38 Removing the power-adapter port.............................................................................................................90
Prerequisites..................................................................................................................................................................... 90
Procedure......................................................................................................................................................................... 90
39 Replacing the power-adapter port............................................................................................................. 92
Procedure..........................................................................................................................................................................92
Post-requisites..................................................................................................................................................................93
40 Removing the palm-rest and keyboard assembly....................................................................................... 94
Prerequisites..................................................................................................................................................................... 94
Procedure..........................................................................................................................................................................94
41 Replacing the palm-rest and keyboard assembly........................................................................................ 96
Procedure......................................................................................................................................................................... 96
Post-requisites..................................................................................................................................................................97
42 Removing the display bezel........................................................................................................................98
Prerequisites..................................................................................................................................................................... 98
Procedure..........................................................................................................................................................................98
43 Replacing the display bezel....................................................................................................................... 101
Procedure ........................................................................................................................................................................101
Post-requisites................................................................................................................................................................ 102
44 Removing the camera...............................................................................................................................103
Prerequisites....................................................................................................................................................................103
Procedure........................................................................................................................................................................ 103
45 Replacing the camera...............................................................................................................................105
Procedure .......................................................................................................................................................................105
Post-requisites................................................................................................................................................................106
46 Removing the display panel...................................................................................................................... 107
Prerequisites....................................................................................................................................................................107
Procedure........................................................................................................................................................................ 107
47 Replacing the display panel...................................................................................................................... 109
Procedure .......................................................................................................................................................................109
Post-requisites..................................................................................................................................................................111
48 Removing the display hinges..................................................................................................................... 112
Prerequisites.....................................................................................................................................................................112
6Contents

Procedure.........................................................................................................................................................................112
49 Replacing the display hinges..................................................................................................................... 114
Procedure ........................................................................................................................................................................114
Post-requisites.................................................................................................................................................................115
50 Removing the display cable.......................................................................................................................116
Prerequisites.................................................................................................................................................................... 116
Procedure.........................................................................................................................................................................116
51 Replacing the display cable........................................................................................................................118
Procedure.........................................................................................................................................................................118
Post-requisites.................................................................................................................................................................119
52 Removing the display back-cover and antenna assembly..........................................................................120
Prerequisites....................................................................................................................................................................120
Procedure........................................................................................................................................................................ 120
53 Replacing the display back-cover and antenna assembly..........................................................................122
Procedure........................................................................................................................................................................ 122
Post-requisites................................................................................................................................................................ 122
54 Device drivers...........................................................................................................................................124
Intel Chipset Software Installation Utility.....................................................................................................................124
Video drivers....................................................................................................................................................................124
Intel Serial IO driver........................................................................................................................................................ 124
Intel Trusted Execution Engine Interface.....................................................................................................................124
Intel Virtual Button driver.............................................................................................................................................. 125
Wireless and Bluetooth drivers..................................................................................................................................... 125
55 System setup........................................................................................................................................... 126
System setup.................................................................................................................................................................. 126
Entering BIOS setup program....................................................................................................................................... 126
Navigation keys...............................................................................................................................................................126
Boot Sequence................................................................................................................................................................127
System setup options.....................................................................................................................................................127
Clearing CMOS settings................................................................................................................................................ 132
Clearing BIOS (System Setup) and System passwords............................................................................................ 132
56 Troubleshooting........................................................................................................................................134
Flashing the BIOS...........................................................................................................................................................134
Flashing BIOS (USB key)...............................................................................................................................................134
Enhanced Pre-Boot System Assessment (ePSA) diagnostics................................................................................. 135
Running the ePSA diagnostics................................................................................................................................135
System diagnostic lights................................................................................................................................................135
Enabling Intel Optane memory......................................................................................................................................137
Disabling Intel Optane memory..................................................................................................................................... 137
WiFi power cycle.............................................................................................................................................................137
Contents 7

Flea power release..........................................................................................................................................................138
8 Contents

Identifier GUID-5D3B1051-9384-409A-8D5B-9B53BD496DE8
Status Released
Before working inside your computer
NOTE: The images in this document may dier from your computer depending on the conguration you ordered.
Identifier GUID-B2521C24-A407-4ABB-8022-6D88B53F0B94
Status Released
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a dierent operating system, see the documentation of your operating system for shut-down
instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
1
Before working inside your computer 9

Identifier GUID-06588814-2678-4667-9FF9-C009F4BCE185
Status Released
After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working on your computer.
3 Replace any media cards, discs, or any other parts that you removed before working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
2
10 After working inside your computer