Dell Latitude D Series Installation guide

1|Page

DellTMTrainingforNotebookSystems

Contents
Introduction..................................................................................................................................................4
Navigation.................................................................................................................................................4
SafetyGuidelines......................................................................................................................................4
AdditionalInformation..............................................................................................................................5
DellLatitudeDandESeries,Precision,andVostroChassisAwareness.......................................................5
Objective...................................................................................................................................................5
TheDellNotebookChassis........................................................................................................................5
TypesofComponents...............................................................................................................................6
ComponentsofaDellNotebookChassis..................................................................................................7
ThecomponentsofaDellnotebookchassisincludebutarenotlimitedto:.......................................7
FrontView.............................................................................................................................................7
TopView...............................................................................................................................................8
BottomView.........................................................................................................................................9
RearView..............................................................................................................................................9
RightSideView...................................................................................................................................10
LeftSideView......................................................................................................................................10
KeyComponentsThatCanBeRemovedorReplaced............................................................................11
ServiceabilityandMaintainabilityoftheDellLatitudeDandESeries,Precision,andVostroChassis..13
SignificanceoftheKeyboardBezel.........................................................................................................14
DellLatitudeXTChassisAwareness............................................................................................................14
Objective.................................................................................................................................................14
TheLatitudeXT.......................................................................................................................................14
ProductDesign....................................................................................................................................14
ChassisFront
.......................................................................................................................................15
ChassisLeft..........................................................................................................................................16
ChassisRight.......................................................................................................................................16
ChassisRear........................................................................................................................................17

2|Page

ChassisBottom....................................................................................................................................18
KeyComponents.....................................................................................................................................18
ChangesinKeyComponentsfromPriorNotebookChassis...................................................................19
KeyComponentsThatCanBeRemovedorReplaced............................................................................20
NavigatingtheSystemSetupUtility(SSU)..............................................................................................22
BIOSStorageLocation.............................................................................................................................23
TypesofBIOS..........................................................................................................................................23
EnteringtheBIOS....................................................................................................................................24
BIOSSecurityPolicies..............................................................................................................................24
BIOSLevelSecurity..................................................................................................................................24
TypesofPasswords.................................................................................................................................25
BIOSSecurityInformation.......................................................................................................................25
TroubleshootingPowerandPOSTissues....................................................................................................25
Objectives................................................................................................................................................25
ThePOSTProcess....................................................................................................................................26
FunctionoftheBIOSinthePOSTProcess..............................................................................................26
TroubleshootingPower‐orPOST‐RelatedStageFailures........................................................................26
LCDErrorMessagesduringPOST............................................................................................................27
PowerLEDStates....................................................................................................................................28
TroubleshootingtheACAdapter............................................................................................................28
BIOSLEDCodes.......................................................................................................................................29
DeviceStatusLEDs..............................................................................................................................30
KeyboardStatusLEDs..........................................................................................................................30
LEDErrorCodesforaNo‐POSTSituation...............................................................................................31
TroubleshootingExternalDevicesandCRUs..........................................................................................33
TroubleshootingaSystemHardLock.....................................................................................................34
UnlockingaSystemHardLock................................................................................................................34
TroubleshootingLatitudeXTHardware......................................................................................................34
Digitizer...................................................................................................................................................34
Stylus.......................................................................................................................................................35
TroubleshootingDisplayIssues...................................................................................................................35
IdentifyingDisplayIssues........................................................................................................................35

3|Page

SymptomsofanLCDFailure...................................................................................................................36
TroubleshootingDisplayIssues...............................................................................................................36
OutofWarranty......................................................................................................................................37
DiagnosticTools..........................................................................................................................................37
Objective.................................................................................................................................................37
ObtainingDellDiagnostics......................................................................................................................37
TheDiagnosticProcess...........................................................................................................................38
HowtoRuntheDiagnosticsProcessfromtheResourceCD‐ROM.........................................................38
AbouttheResourceCD?.........................................................................................................................38
RunningtheDiagnosticsProcessfromtheSystemPartition..................................................................39
FeaturesAvailableintheNewDiagnosticGUI.......................................................................................39
ContentsoftheNewGUIDiagnosticToolsContain...............................................................................39
RunningNotebookOn‐boardDiagnostics(OBD)....................................................................................40
ThePrebootSystemAssessment(PSA)..................................................................................................40
PSA+Diagnostics
.....................................................................................................................................41
TheLCDBIST...........................................................................................................................................42
TheDellCrashAnalysisTool...................................................................................................................42





4|Page

Introduction
Navigation
Clicktheiconstolearnmoreaboutnavigatingthiscourse.
Usethisbuttontoopenthecoursemenu,allowingyoutojumpfrommoduleto
module.

UsethisbuttontoopentheGlossary,whereimportanttermsthatareusedin
thiscoursearedefined.

Usethisbuttontotogglehelptextonandoff.

Usethesebuttonstotravelfrompagetopageortoreloadthecurrentpage.
Usethisbuttontoexitthecoursewhenyouaredone.Yourpositioninthe
course,includingthemodulesyouhavecompletedandthoseyouhaveleftto
do,willbesavedforyournextsession.

SafetyGuidelines
Youmusttakeprecautionstopreventelectrostaticdischarge(ESD).
•StaticElectricity–Achargestoredinanybody.
•ElectrostaticDischarge–Asuddentransferofelectrostaticchargebetweenbodiesatdifferent
electrostaticpotential–usuallyasasparkasthebodiesapproachoneanother.
ESDisamajorconcernwhenhandlingcomponents,especiallyexpansioncardsandsystemboards.Very
slightchargescandamagecircuits.DamagefromESDcanoccurimmediatelyoritmaynotbecome
apparentforsometime.ESDmayalsoresultinintermittentproblemsorashortenedproductlifespan.
Youcanminimizethechancesofadischargebywearingthewrist‐groundingstrap:
•WhilethesystemispluggedintotheEarthcircuitviathepowersocket,attachthewrist‐grounding
straptoyourwristandcliptheotherendtoagroundobject.Ifawrist‐groundingstrapisnot
available,youcandischargethestaticelectricityinyourbodybytouchinganunpaintedmetal
surface,suchasthecomputerchassis.
•Unplugthesystem.

5|Page

Static‐sensitivecomponentsarrivewrappedinanti‐staticpackingmaterial.Dothefollowingwhen
handlingstatic‐sensitivecomponents:
•UseanESDwrist‐groundingstrap.
•Handleallsensitivecomponentsinastatic‐safearea.
•Ifpossible,useanti‐staticfloormatsandworkbenchpads.
•Whenunpackingastatic‐sensitivecomponent,donotremovethecomponentfromtheanti‐static
packingmaterialuntilyouarereadytoinstallthecomponentintoyoursystem.
AdditionalInformation
•Thiscourseshouldtake2hourstocomplete(excludingtheassessment).
•Dependingonyourfirewall,ifyouleavethecoursebeforecompletingyouwilleitherbegiventhe
optiontoreturntothebeginningofthecourseortogobacktowhereyouleftthecourse.
•Ifyouwouldliketogostraighttotheassessmentyoucan.Choosethemenuiconinthelower‐left
cornerofthescreen.Oncethemenuisopen,choose“assessment”ontherightside.
•Foradditionaltechnicalinformationrefertosupport.dell.com.
DellLatitudeDandESeries,Precision,andVostroChassisAwareness

Objective
Theobjectivecoveredinthismoduleistoidentify
thefeaturesoftheDellnotebookchassis.
TheDellNotebookChassis
ThechassisoftheDellnotebookdifferssignificantly
fromthedesktoprangeintermsof:
•Portability
•Design
•Materials
•Technology
•Accesstohardwarecomponents
Ourdiscussioncovers:
•TheLatitudechassis:Therangeofchassishasundergonesignificantchangesinitsappearance
especiallybetweentheDandESeries.
NOTE:ThePrecisionandVostrochassissharemanyfeatureswiththeLatitudechassis.Thesefeatures
maybephysicallyrearranged,buttheirfunctionsremainthesame.

6|Page

Confirmthechassisyouareworkingonbeforeyoustarttotroubleshoot.Subtledifferencesamong
chassismaycomplicatethetroubleshootingprocess.Refertothesystem‐specificdocumentationto
verifythechassistypeandforspecificinstructionsforremovingandreplacingcomponentswiththat
chassis.
TypesofComponents
ThecomponentsofaDellnotebookareclassifiedintotwotypes:
•Fieldreplaceableunits(FRUs):
oThesearedeemedreplaceablethroughtheservicesofanonsiteengineer.
oTypically,FRUsincludethesystemboard,thevideocard,theaudiocard,thenetwork
interfacecard(NIC),thetouchpadandtheLCD.Inmostcasesthecomponentsmentioned
areintegratedintothesystemboard.
oFRUsalsoincludeinternalmemory,ifapplicable.
•Customerreplaceableunits(CRUs):
oThesecanbeeasilyaccessed,removedorsubstitutedwithoutcompromisingtheintegrityof
thesystem.Exceptionstothiswouldincludeinternalsystemmemoryandanyinternalor
non‐removabledrive,ifapplicable.
oCRUsincludethekeyboard,harddrive,memorymodules,mini‐OCcards,Bluetoothcards,
modemdaughtercard,coin‐cellbattery,mainbattery,modulardrives,externaldrives,and
theACadapter.
NOTE:ComponentclassificationofCRUorFRUdependsonthesystemyouaretroubleshooting.This
classificationisafairlyaccurateindicatorastowhichtasksareeasilyandintuitivelycompletedversus
thosethatrequiretheskillandknowledgeofatrainedengineer.Alwayschecktheonlineservicemanual
toreconciletheworkrequiredwiththetypeofworkyouarecomfortablecompleting.

7|Page

ComponentsofaDellNotebookChassis
ThecomponentsofaDellnotebookchassisincludebutarenotlimitedto:
•DisplayAssembly
•KeyboardBezel
•Keyboard
•PalmRest
•ThermalCoolingAssembly
•MainBattery
•BottomPlastics
•Speakers
•HardDrive
•OpticalDrive
•PCMCIACardSlot
•SystemBoard
•SmartCardSlot
•Microprocessor
•Fan
ThefollowinggraphicshowsthedifferentviewsoftheLatitudenotebook(D630Cshown).
FrontView

8|Page

1 Ambient light sensor 4Internal microphone
2 Keyboard LEDs / audio controls 5Touch pad
3 Status LEDs

TopView


9|Page

BottomView
1 Hard drive 3Battery
2 Memory module cover 4D/Dock connector

RearView

10|Page

1 RJ-45 (network) connector 4Serial connector
2 RJ-11 (modem) connector 5Video connector
3 USB connectors (2) 6AC adapter connector

RightSideView
1 Optical drive 2USB connectors (2)

LeftSideView
1 Security cable slot 4IEEE 1394 connector
2 Audio connectors 5Wireless switch
3 Smart card reader 6PC Card™ slot


11|Page

NOTE:Thelocationofthecomponentsontheimagespresented,whilegenerallyapplicable,issystem
specificandhasbeenusedpurelyforinstructionalpurposes.Refertothesystem‐specificonline
documentationforinformationrelevanttothenotebookyouaretroubleshooting.
KeyComponentsThatCanBeRemovedorReplaced
ThefollowingaresomeofthekeycomponentsofaDellnotebookchassisthatcanberemovedor
replaced.
•ACadapter



•Battery,withtheabilitytocheckthecharge




•Coin‐cellbattery:Thecoin‐cellbatteryonLatitudeD630,D631,andD630csystemsislocatedunder
thekeyboard.Itmaybedifficulttoremovethebattery,asitisplacedinarecessedlocation.Gently
pryopentheplasticthatcoversthebatterytogainaccess.





•Memory




12|Page

•Keyboard





•Bluetoothdaughtercard




•Smartcards

•Mini‐OCcardifapplicable








13|Page

•Harddrive

•Modulardrives:Modulardrivesareusuallyopticaldrives,butcanalsoincludefloppydrives,hard
drivesandsecondarybatteries

Becausekeycomponentscanbesoeasilyremoved,thetaskofeliminatingorisolatingoffendingpartsis
bothanefficientandanintuitiveprocess.
NOTE:Components’locationsmayvarybysystem.Refertothesystem‐specificdocumentationforyour
system.
ServiceabilityandMaintainabilityoftheDellLatitudeDandESeries,Precision,andVostro
Chassis
Beforeyouattempttoservice,maintainortroubleshootDellnotebooksyoushouldperformthe
followingsteps:
1.Identifythesystemandchassistype.Modelinformationusuallyappearsabovethekeyboard.Youcan
usethemodelortheservicetagtofinddetailedinformationaboutthesystemonsupport.dell.com.For
moreinformation,seetheProcessandProceduresmodule.
2.Refertotheonlineandsystem‐specificmanualforstep‐by‐stepinstruction.Theonlytoolyouwill
requirewhentroubleshootingaDellnotebookisasmallPhillips‐headscrewdriver.

14|Page

SignificanceoftheKeyboardBezel
TheLatitude,Precision,andVostronotebooksincludea
componentcalledthekeyboardbezel.Thebezelisessentiallya
thinplasticstrip.Removingthekeyboardbezelfacilitates
checkingforcertainanomalies,whichisinvaluablefroma
diagnosticperspective.
Thekeyboardbezel:
•MayhousethediagnosticLEDs
•FacilitatescheckingtheLCD‐systemboardconnectionandtheintegrityofthepowerbuttoncontact
withthesystemboard(oldersystemsmayconnectwithacable)
TheDiagnosticLEDsthatproviderelevanttroubleshootinginformation,likenoPOSTissues,arealso
referredtoasthe“locklights.”
ThePrecisionandLatitudenotebooksmaydifferfromeachotherinthelocationofdiagnosticLEDs.You
shouldalwaysrefertothesystem‐specificonlinedocumentationtoacquaintyourselfwiththefeatures
ofthenotebookyouaretroubleshooting.
DellLatitudeXTChassisAwareness
Objective
TheLatitudeTMXTisDell'sfirstentryintothetabletPCspace.TheLatitudeXTusheredinaneweraof
mobilecomputing,withtheinclusionofintegratedpensupport,MultipleGesturetouchscreensupport,
digitalinkinput,handwritingrecognitiontechnologies,andinnovativehardware.
TheobjectivecoveredinthismoduleistoidentifythefeaturesoftheDellLatitudeXTChassis.
TheLatitudeXT
ProductDesign
TheLatitudeXTisdesignedtofunctionbothasaconvertiblenotebookwithascreenthatcanswivel
360degrees,andasa“slate”design,whichliesflatlikeapapernotebook.Sincethe“slate”modeisthe
primaryusagemodel,theLatitudeXTisbasedonanultra‐lightarchitectureandcomponentsetthat
reducesformandweightandmaximizesrun‐time.Someofthekeybenefitsare:
•Sizeandweight
•Dualmode(pen‐and‐touch)capability
•Structuralintegrity
•Usability(withfocuson“slate”mode)
•Performance


15|Page

ChassisFront

1
Displaygrip2Display3Ambientlightsensor(withDual‐bulb
CCFLLCDoptiononly)
4
Devicestatuslights5Digitalarraymicrophone(withDual‐
bulbCCFLLCDoptiononly)6Biometricreader
7
Touchpad8Touchpadbuttons9Trackstickbuttons
10
Keyboard11Trackstick12 Rotatinghinge
13
Digitalarraymicrophone14Powerbutton15 WindowsSecuritybutton

16|Page

16
Screenrotatebutton17QuickSettabletsettingsbutton18 E‐mailapplicationshortcutbutton

ChassisLeft
Click the picture above to see a larger image in a new window.
1 PenindicatorLED2Pen
3 ExternalwirelessWANantenna4IEEE1394connector
5 USBconnector6Airvent
7 Speaker 

ChassisRight
Click the picture above to see a larger image in a new window.
1 Wireless radio on/off switch 2Wi-Fi Catcher™ button

17|Page

3 USB connector 4Secure Digital (SD™) card slot
5 ExpressCard slot 6Headphones connector
7 Microphone connector 8Security cable slot

ChassisRear
Click the picture above to see a larger image in a new window.
1 AC adapter connector 2VGA connector 3Tablet back button
4 Scroll control button 5Network connector 6Powered USB connector
7 Rotating hinge 8Tablet grip 9Pen tether slot


18|Page

ChassisBottom
Click the picture above to see a larger image in a new window.
1 Air vent 2Slice connector
3 Memory module and mini-card cover 4Fan
5 Main battery 6Battery-bay latch releases (2)
7 Battery charge gauge/health gauge 8COA (in the battery well)

KeyComponents
BecauseDellLatitudeXTsderivefromLatitudenotebooks,theysharemanychassisfeatureswiththeir
predecessors.Howevertherearesomedifferences,whichinclude:

19|Page

•RedesignedLCD–Thehinged‐upLCDenablestheLatitudeXTtoworkasaslateorasatraditional
notebookbyrotatingtheLCD.
•Wireless–Thechassishasundergoneseveralchangesrelatedtowirelessfunctionality.These
changesincludeaddingtwobuttonsandmovingtheantenna.
•Mediabaseandbatterslice–Themediabaseandbatteryslicearepresentonsomeslim‐line
notebooks,andareoptionalonDellLatitudeXTs.
ChangesinKeyComponentsfromPriorNotebookChassis
Thenewhinge‐upLCDdesignenablesLatitudeXTstooperateintwomodes:
•Notebook–withtheLCDorientedasonatraditionalnotebook.
•Slate–withtheLCDfoldedflatagainstthechassisandusingtheLCDastheprimaryinputdevice.

OpenthedisplayoftheTabletPC
untilitreachesa90‐degree
angle,perpendiculartothebase.

Bracethebasewithonehandon
thepalmrest,graspthetopof
thedisplaywiththeotherhand,
and,followingthedirectional
arrowinscribedonthehinge
cover,turntherotatinghinge
clockwise180degreesuntilyou
feelthedisplayengagesecurely.

Laythedisplayassemblyonthe
basewiththedisplayfacing
upwards.






SeveralcomponentshavebeenmovedfromthechassistotheLCDtosupportslateoperation:

20|Page

•Powerbutton
•DiagnosticLEDs
•BatteryLEDs
•Devicestatusindicators










RecentwirelesshardwareinnovationshavealsobeenincorporatedintotheLatitudeXT:
•Thewirelessswitchreplacesthe<FN><F2>keysequence.
•TheWi‐FiCatcherseeksoutandconnectstonewwirelessnetworks.
•TheWWANantennahasbeenmovedoutoftheLCDandisnotadiscretecomponent.

KeyComponentsThatCanBeRemovedorReplaced
AswithDelldesktopandnotebookcomputers,LatitudeXTcomponentsfallintooneoftwocategories:
•Customer‐ReplaceableUnits(CRUs).Thesecanbeeasilyaccessed,removed,orsubstitutedwithout
compromisingsystemintegrity.Examplesinclude:
oACadapter
oBattery
oBluetoothcard
oElectrostaticpen
oExpresscards
oWirelessradioantenna
1Powerbutton4QuickSettabletsettingsbutton
2WindowsSecuritybutton 5E‐mailapplicationshortcutbutton
3Screenrotatebutton