Dell Studio PP31L User manual

www.dell.com | support.dell.com
Dell™ Studio 1735
Quick Reference Guide
Model PP31L

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
If you purchased a Dell™ n Series computer, any references in this document
to Microsoft® Windows®operating systems are not applicable.
___________________
Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, DellConnect, Wi-Fi Catcher, YOURS IS HERE,
and MediaDirect are trademarks of Dell Inc.; Intel, Celeron, and Pentium are registered trademarks and
CoreisatrademarkofIntelCorporationintheU.S.andothercountries; Microsoft,Windows,andWindows
Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States
and/or other countries; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used
by Dell under license.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Model PP31L
March 2008 P/N NU140 Rev. A00

Contents 3
Contents
Finding Information . . . . . . . . . . . . . . . . . . . . 7
1About Your Computer . . . . . . . . . . . . . . . . 9
Front and Right View . . . . . . . . . . . . . . . . . . . 9
Back and Left View . . . . . . . . . . . . . . . . . . . 15
Bottom View . . . . . . . . . . . . . . . . . . . . . . . 19
Removing and Replacing the Battery . . . . . . . . . . 20
Removing and Replacing the Base Cover . . . . . . . 21
2Specifications . . . . . . . . . . . . . . . . . . . . . 25
3Troubleshooting . . . . . . . . . . . . . . . . . . . 35
Dell Technical Update Service . . . . . . . . . . . . . 35
Pre-Boot Self Assessment (PSA) Diagnostics
and Dell 32 Bit Diagnostics . . . . . . . . . . . . . . . 35
Dell Support Center . . . . . . . . . . . . . . . . . . . 39
Drive Problems . . . . . . . . . . . . . . . . . . . . . 40
Hard drive problems . . . . . . . . . . . . . . . . 40
Error Messages . . . . . . . . . . . . . . . . . . . . . 41

4Contents
Lockups and Software Problems . . . . . . . . . . . . 46
The computer does not start . . . . . . . . . . . . 46
The computer stops responding . . . . . . . . . . 46
A program stops responding or crashes
repeatedly . . . . . . . . . . . . . . . . . . . . . 46
A program is designed for an earlier
Microsoft®Windows®operating system . . . . . 47
A solid blue screen appears . . . . . . . . . . . . 47
Memory Problems . . . . . . . . . . . . . . . . . . . . 47
Power Problems . . . . . . . . . . . . . . . . . . . . . 48
Troubleshooting Software and Hardware Problems
in the Windows Vista® Operating System . . . . . . . 49
Restoring Your Operating System . . . . . . . . . . . . 49
Using Windows Vista System Restore . . . . . . . 50
4Getting Help . . . . . . . . . . . . . . . . . . . . . . . 53
Obtaining Assistance . . . . . . . . . . . . . . . . . . 53
Technical Support and Customer Service . . . . . 54
DellConnect . . . . . . . . . . . . . . . . . . . . . 54
Online Services . . . . . . . . . . . . . . . . . . . 54
AutoTech Service . . . . . . . . . . . . . . . . . . 55
Automated Order-Status Service . . . . . . . . . 55
Problems With Your Order . . . . . . . . . . . . . . . . 55
Product Information . . . . . . . . . . . . . . . . . . . 55
Returning Items for Warranty Repair or Credit . . . . . 56
Before You Call . . . . . . . . . . . . . . . . . . . . . 56
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 58

Contents 5
AAppendix . . . . . . . . . . . . . . . . . . . . . . . . . 59
FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . 59
FCC Class B . . . . . . . . . . . . . . . . . . . . . 59
Macrovision Product Notice . . . . . . . . . . . . . . 60
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

6Contents

Finding Information 7
Finding Information
NOTE: Some features may be optional and may not ship with your computer. Some
features may not be available in certain countries.
NOTE: Additional information may ship with your computer.
Document/Media/Label Contents
Service Tag and Express Service Code
You can find this at the bottom of your
computer.
• Use the Service Tag to identify your
computer when you use
support.dell.com or contact support.
• Enter the Express Service Code to
direct your call when contacting
support.
Model Number
You can find this at the bottom of your
computer next to the service tag.
Your computer’s model number
Microsoft Windows License Label
You can find this in your computer’s battery
bay.
Your operating system product key
NOTE: This label is available only for
systems with Microsoft operating system.
Drivers and Utilities Media
• A diagnostic program for your computer
• Drivers for your computer
• Device documentation
• Notebook System Software (NSS)
Readme files may be included on your
Drivers and Utilities media to provide
last-minute updates about technical
changes to your computer or advanced
technical-reference material for
technicians or experienced users.
NOTE: Drivers and documentation updates
can be found at support.dell.com.
Setup Diagram How to setup your computer
Service Manual
Available at Dell Support Website -
support.dell.com
• How to remove and replace parts
• How to troubleshoot and solve
problems

8Finding Information
Dell Technology Guide
Available in Windows Help and Support
(Start →Help and Support) and at Dell
Support Website - support.dell.com
• About your operating system
• Using and maintaining peripherals
• Understanding technologies such as
Internet, E-mail, and so on.
Dell Support Center • Self Help (Troubleshooting, Security,
System Performance, Network/Internet,
Backup/Recovery, and Windows Vista
®
)
• Alerts (technical support alerts relevant
to your computer)
• Assistance from Dell (Technical
Support with DellConnect™, Customer
Service, Training and Tutorials, How-To
Help with Dell on Call, and Online
Scan with PC CheckUp)
• About Your System (System
Documentation, Warranty
Information, System Information,
Upgrades & Accessories)
NOTE: The Dell Support Center features
available in your computer depends on the
configuration.
Dell QuickSet Help Information on network activity, the
hotkeys, and other items controlled by
Dell QuickSet
To view Dell QuickSet Help, right-click
the Dell QuickSet icon in the Windows
notification area.
Document/Media/Label Contents

About Your Computer 9
About Your Computer
Front and Right View
3
4
2
20
17
10
9
7
21
14
18
19
1
11
1213
15
16
5
6
8

10 About Your Computer
CAMERA INDICATOR (OPTIONAL) — Indicates that the camera is turned on. Based on
configuration selections you made while ordering, your computer may not include a
camera.
CAMERA (OPTIONAL) — Built-in camera for video capture, conferencing, and chat.
Based on configuration selections you made while ordering, your computer may not
include a camera.
DISPLAY — For more information about your display, see Dell Technology Guide.
MEDIA CONTROL BUTTONS — Control CD, DVD, and Media Player playback.
1 camera indicator (optional) 2 camera (optional)
3 display 4 media control buttons
5 num lock light 6 device status lights
7 power button 8 battery status light
9 AC adapter connector 10 USB connectors (2)
11 optical drive 12 microphone connector
13 headphone connectors (2) 14 fingerprint reader (optional)
15 consumer IR 16 integrated single analog microphone
17 touch pad buttons 18 touch pad
19 keyboard 20 caps lock light
21 dual digital array microphones
(optional)
Launch Dell MediaDirect Mute the sound
Play the previous track Turn the volume down
Stop Turn the volume up
Play or pause Eject the disc
Play the next track