Dell Inspiron 17 5000 Series User manual

Inspiron 17 5000
Service Manual
Computer Model: Inspiron 17–5767
Regulatory Model: P32E
Regulatory Type: P32E001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss
of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
©2016 Dell Inc. All rights reserved. This product is protected by U.S. and international
copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in
the United States and/or other jurisdictions. All other marks and names mentioned herein may
be trademarks of their respective companies.
2016–09
Rev. A00

Contents
Before working inside your computer.................................. 10
Before you begin .............................................................................................10
Safety instructions............................................................................................10
Recommended tools........................................................................................11
Screw list...........................................................................................................12
After working inside your computer......................................14
Removing the optical drive......................................................15
Procedure.........................................................................................................15
Replacing the optical drive......................................................18
Procedure.........................................................................................................18
Removing the base cover.........................................................19
Prerequisites.....................................................................................................19
Procedure........................................................................................................ 20
Replacing the base cover.........................................................22
Procedure.........................................................................................................22
Post-requisites................................................................................................. 22
Removing the battery...............................................................23
Prerequisites.....................................................................................................23
Procedure.........................................................................................................23
Replacing the battery............................................................... 25
Procedure.........................................................................................................25
Post-requisites................................................................................................. 25
3

Removing the hard drive..........................................................26
Prerequisites.....................................................................................................26
Procedure........................................................................................................ 26
Replacing the hard drive..........................................................29
Procedure........................................................................................................ 29
Post-requisites.................................................................................................29
Removing the memory modules............................................30
Prerequisites.................................................................................................... 30
Procedure........................................................................................................ 30
Replacing the memory modules.............................................32
Procedure.........................................................................................................32
Post-requisites................................................................................................. 33
Removing the wireless card.................................................... 35
Prerequisites.....................................................................................................35
Procedure.........................................................................................................35
Replacing the wireless card.....................................................37
Procedure.........................................................................................................37
Post-requisites.................................................................................................38
Removing the coin-cell battery............................................. 40
Prerequisites.................................................................................................... 40
Procedure........................................................................................................ 40
Replacing the coin-cell battery..............................................42
Procedure........................................................................................................ 42
Post-requisites.................................................................................................42
4

Removing the touch pad......................................................... 43
Prerequisites.....................................................................................................43
Procedure........................................................................................................ 43
Replacing the touch pad..........................................................46
Procedure........................................................................................................ 46
Post-requisites.................................................................................................46
Removing the speakers............................................................ 47
Prerequisites.....................................................................................................47
Procedure.........................................................................................................47
Replacing the speakers............................................................ 49
Procedure........................................................................................................ 49
Post-requisites.................................................................................................49
Removing the I/O board.......................................................... 50
Prerequisites.................................................................................................... 50
Procedure........................................................................................................ 50
Replacing the I/O board...........................................................52
Procedure.........................................................................................................52
Post-requisites................................................................................................. 52
Removing the status-light board........................................... 53
Prerequisites.....................................................................................................53
Procedure.........................................................................................................53
Replacing the status-light board............................................56
Procedure........................................................................................................ 56
Post-requisites.................................................................................................56
5

Removing the optical-drive interposer.................................57
Prerequisites.....................................................................................................57
Procedure.........................................................................................................57
Replacing the optical-drive interposer................................. 59
Procedure........................................................................................................ 59
Post-requisites.................................................................................................59
Removing the heat-sink assembly.........................................60
Prerequisites.................................................................................................... 60
Procedure........................................................................................................ 60
Replacing the heat-sink assembly......................................... 62
Procedure........................................................................................................ 62
Post-requisites.................................................................................................62
Removing the display assembly..............................................63
Prerequisites.....................................................................................................63
Procedure........................................................................................................ 63
Replacing the display assembly..............................................66
Procedure........................................................................................................ 66
Post-requisites.................................................................................................66
Removing the system board....................................................67
Prerequisites.....................................................................................................67
Procedure.........................................................................................................67
Replacing the system board.................................................... 72
Procedure.........................................................................................................72
Post-requisites................................................................................................. 73
6

Removing the power-button board...................................... 74
Prerequisites.....................................................................................................74
Procedure.........................................................................................................74
Replacing the power-button board.......................................76
Procedure.........................................................................................................76
Post-requisites................................................................................................. 76
Removing the power-adapter port........................................ 77
Prerequisites.....................................................................................................77
Procedure.........................................................................................................77
Replacing the power-adapter port........................................ 79
Procedure.........................................................................................................79
Post-requisites................................................................................................. 79
Removing the palm rest and keyboard assembly............... 80
Prerequisites.................................................................................................... 80
Procedure........................................................................................................ 80
Replacing the palm rest and keyboard assembly................82
Procedure........................................................................................................ 82
Post-requisites.................................................................................................82
Removing the display bezel.................................................... 83
Prerequisites.....................................................................................................83
Procedure........................................................................................................ 83
Replacing the display bezel.....................................................85
Procedure........................................................................................................ 85
Post-requisites.................................................................................................85
7

Removing the display panel.................................................... 86
Prerequisites.................................................................................................... 86
Procedure........................................................................................................ 86
Replacing the display panel.................................................... 89
Procedure........................................................................................................ 89
Post-requisites.................................................................................................89
Removing the display hinges.................................................. 90
Prerequisites.................................................................................................... 90
Procedure........................................................................................................ 90
Replacing the display hinges...................................................92
Procedure........................................................................................................ 92
Post-requisites.................................................................................................92
Removing the camera...............................................................93
Prerequisites.....................................................................................................93
Procedure........................................................................................................ 93
Replacing the camera...............................................................95
Procedure........................................................................................................ 95
Post-requisites.................................................................................................95
Removing the display cable.................................................... 96
Prerequisites.................................................................................................... 96
Procedure........................................................................................................ 96
Replacing the display cable.....................................................99
Procedure........................................................................................................ 99
Post-requisites.................................................................................................99
8

Removing the display back-cover and antenna
assembly................................................................................... 100
Prerequisites.................................................................................................. 100
Procedure...................................................................................................... 100
Replacing the display back-cover and antenna
assembly....................................................................................102
Procedure...................................................................................................... 102
Post-requisites...............................................................................................102
Flashing the BIOS.................................................................... 103
System diagnostic lights........................................................104
Getting help and contacting Dell.........................................106
Self-help resources....................................................................................... 106
Contacting Dell..............................................................................................107
9

Before working inside your
computer
NOTE: The images in this document may differ from your computer
depending on the configuration you ordered.
Before you begin
1 Save and close all open files and exit all open applications.
2 Shut down your computer.
The shut-down instruction varies depending on the operating system
installed on your computer.
– Windows 10: Click Start → Power → Shut down.
– Windows 8.1: On the Start screen, Click the power icon → Shut
down.
– Windows 7: Click Start → Shut down.
NOTE: If you are using a different operating system, see the
documentation of your operating system for shut-down
instructions.
3 Disconnect your computer and all attached devices from their electrical
outlets.
4 Disconnect all cables such as telephone cables and network cables, from
your computer.
5 Disconnect all attached devices and peripherals, such as keyboard,
mouse, and monitor, from your computer.
6 Remove any media card and optical disc from your computer, if
applicable.
7 Close the display and turn the computer over.
Safety instructions
Use the following safety guidelines to protect your computer from potential
damage and ensure your personal safety.
10

WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
WARNING: Disconnect all power sources before opening the
computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to
the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work
surface is flat and clean.
CAUTION: To avoid damaging the components and cards, handle
them by their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage
due to servicing that is not authorized by Dell is not covered by your
warranty. See the safety instructions that shipped with the product or
at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground
yourself by touching an unpainted metal surface, such as the metal at
the back of the computer. While you work, periodically touch an
unpainted metal surface to dissipate static electricity, which could
harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on
its pull tab, not on the cable itself. Some cables have connectors with
locking tabs or thumb-screws that you must disengage before
disconnecting the cable. When disconnecting cables, keep them
evenly aligned to avoid bending any connector pins. When connecting
cables, ensure that the ports and connectors are correctly oriented
and aligned.
CAUTION: Press and eject any installed card from the media-card
reader.
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver
11

• Plastic scribe
Screw list
Component Secured to Screw type Quantity Screw
image
Base cover Palm rest and
keyboard
assembly
M2x2 Big
Head
3
Base cover Palm rest and
keyboard
assembly
M2x4 2
Base cover Palm rest and
keyboard
assembly
M2.5x8 13
Battery Palm rest and
keyboard
assembly
M2x3 4
Fan Palm rest and
keyboard
assembly
M2.5x5 1
Hard drive Hard-drive
bracket
M3x3 4
Hard-drive
bracket
Palm rest and
keyboard
assembly
M2.5x5 3
Heat-sink
assembly
System board M2x3 3
Hinge brackets Display back-
cover and
antenna
assembly
M2.5x4 8
Hinge brackets Palm rest and
key board
assembly
M2.5x5 4
Hinge (LCD
side)
Display back-
cover and
M2x3 2
12

Component Secured to Screw type Quantity Screw
image
antenna
assembly
I/O board Palm rest and
keyboard
assembly
M2.5x5 1
Optical-drive
bracket
Optical drive M2x3 2
Optical-drive
interposer
Palm rest and
keyboard
assembly
M2x2 Big
Head
2
Panel Display back-
cover and
antenna
assembly
M2x3 4
Power-
adapter port
Palm rest and
keyboard
assembly
M2x3 1
Power-button
board
Palm rest and
keyboard
assembly
M2x3 1
System board Palm rest and
keyboard
assembly
M2x3 3
Touch pad Palm rest and
keyboard
assembly
M2x2 4
Touch-pad
bracket
Palm rest and
keyboard
assembly
M2x2 3
Wireless-card
bracket
System board M2x3 1
13

After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may
severely damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your
computer.
2 Connect any external devices, peripherals, or cables you removed before
working on your computer.
3 Replace any media cards, discs, or any other parts that you removed
before working on your computer.
4 Connect your computer and all attached devices to their electrical
outlets.
5 Turn on your computer.
14

Removing the optical drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Procedure
1 Remove the screw that secures the optical-drive assembly to the palm
rest and keyboard assembly.
2 Using a plastic scribe, push the optical drive through the slot to release
the optical-drive assembly out of the optical-drive bay.
15

3 Slide the optical-drive assembly out of the optical-drive bay.
1 optical-drive assembly 2 palm rest and keyboard
assembly
3 M2x4 screw 4 plastic scribe
4 Remove the screws that secure the optical-drive bracket to the optical
drive.
16

5 Remove the optical-drive bracket.
1 optical drive 2 M2x3 screws (2)
3 optical-drive bracket
6 Pull the optical-drive bezel carefully to remove it from the optical drive.
1 optical-drive bezel 2 optical drive
3 tabs (3)
17

Replacing the optical drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Procedure
1 Align the tabs on the optical-drive bezel with the slots on the optical
drive and snap the optical-drive bezel into place.
2 Align the screw holes on the optical-drive bracket with the screw holes
on the optical drive.
3 Replace the screws that secure the optical-drive bracket to the optical
drive.
4 Slide the optical-drive assembly into the optical-drive bay.
5 Align the screw hole on the optical-drive bracket with the screw hole on
the base cover.
6 Replace the screw that secures the optical-drive assembly to the base
cover.
18

Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Prerequisites
Remove the optical drive.
19

Procedure
1 Remove the screws that secure the base cover to the palm rest and
keyboard assembly.
1 M2x4 screw 2 base cover
3 M2x2 screws (3) 4 M2.5x8 screws (13)
2 Using a plastic scribe, pry the base cover off starting from the top-left
corner of the computer base.
20