Dell Inspiron 17 5000 Series User manual

Inspiron 17 5000
Service Manual
Computer Model: Inspiron 17–5767
Regulatory Model: P32E
Regulatory Type: P32E001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss
of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
©2016 Dell Inc. All rights reserved. This product is protected by U.S. and international
copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in
the United States and/or other jurisdictions. All other marks and names mentioned herein may
be trademarks of their respective companies.
2016–09
Rev. A00

Contents
Before working inside your computer.................................. 10
Before you begin .............................................................................................10
Safety instructions............................................................................................10
Recommended tools........................................................................................11
Screw list...........................................................................................................12
After working inside your computer......................................14
Removing the optical drive......................................................15
Procedure.........................................................................................................15
Replacing the optical drive......................................................18
Procedure.........................................................................................................18
Removing the base cover.........................................................19
Prerequisites.....................................................................................................19
Procedure........................................................................................................ 20
Replacing the base cover.........................................................22
Procedure.........................................................................................................22
Post-requisites................................................................................................. 22
Removing the battery...............................................................23
Prerequisites.....................................................................................................23
Procedure.........................................................................................................23
Replacing the battery............................................................... 25
Procedure.........................................................................................................25
Post-requisites................................................................................................. 25
3

Removing the hard drive..........................................................26
Prerequisites.....................................................................................................26
Procedure........................................................................................................ 26
Replacing the hard drive..........................................................29
Procedure........................................................................................................ 29
Post-requisites.................................................................................................29
Removing the memory modules............................................30
Prerequisites.................................................................................................... 30
Procedure........................................................................................................ 30
Replacing the memory modules.............................................32
Procedure.........................................................................................................32
Post-requisites................................................................................................. 33
Removing the wireless card.................................................... 35
Prerequisites.....................................................................................................35
Procedure.........................................................................................................35
Replacing the wireless card.....................................................37
Procedure.........................................................................................................37
Post-requisites.................................................................................................38
Removing the coin-cell battery............................................. 40
Prerequisites.................................................................................................... 40
Procedure........................................................................................................ 40
Replacing the coin-cell battery..............................................42
Procedure........................................................................................................ 42
Post-requisites.................................................................................................42
4

Removing the touch pad......................................................... 43
Prerequisites.....................................................................................................43
Procedure........................................................................................................ 43
Replacing the touch pad..........................................................46
Procedure........................................................................................................ 46
Post-requisites.................................................................................................46
Removing the speakers............................................................ 47
Prerequisites.....................................................................................................47
Procedure.........................................................................................................47
Replacing the speakers............................................................ 49
Procedure........................................................................................................ 49
Post-requisites.................................................................................................49
Removing the I/O board.......................................................... 50
Prerequisites.................................................................................................... 50
Procedure........................................................................................................ 50
Replacing the I/O board...........................................................52
Procedure.........................................................................................................52
Post-requisites................................................................................................. 52
Removing the status-light board........................................... 53
Prerequisites.....................................................................................................53
Procedure.........................................................................................................53
Replacing the status-light board............................................56
Procedure........................................................................................................ 56
Post-requisites.................................................................................................56
5

Removing the optical-drive interposer.................................57
Prerequisites.....................................................................................................57
Procedure.........................................................................................................57
Replacing the optical-drive interposer................................. 59
Procedure........................................................................................................ 59
Post-requisites.................................................................................................59
Removing the heat-sink assembly.........................................60
Prerequisites.................................................................................................... 60
Procedure........................................................................................................ 60
Replacing the heat-sink assembly......................................... 62
Procedure........................................................................................................ 62
Post-requisites.................................................................................................62
Removing the display assembly..............................................63
Prerequisites.....................................................................................................63
Procedure........................................................................................................ 63
Replacing the display assembly..............................................66
Procedure........................................................................................................ 66
Post-requisites.................................................................................................66
Removing the system board....................................................67
Prerequisites.....................................................................................................67
Procedure.........................................................................................................67
Replacing the system board.................................................... 72
Procedure.........................................................................................................72
Post-requisites................................................................................................. 73
6

Removing the power-button board...................................... 74
Prerequisites.....................................................................................................74
Procedure.........................................................................................................74
Replacing the power-button board.......................................76
Procedure.........................................................................................................76
Post-requisites................................................................................................. 76
Removing the power-adapter port........................................ 77
Prerequisites.....................................................................................................77
Procedure.........................................................................................................77
Replacing the power-adapter port........................................ 79
Procedure.........................................................................................................79
Post-requisites................................................................................................. 79
Removing the palm rest and keyboard assembly............... 80
Prerequisites.................................................................................................... 80
Procedure........................................................................................................ 80
Replacing the palm rest and keyboard assembly................82
Procedure........................................................................................................ 82
Post-requisites.................................................................................................82
Removing the display bezel.................................................... 83
Prerequisites.....................................................................................................83
Procedure........................................................................................................ 83
Replacing the display bezel.....................................................85
Procedure........................................................................................................ 85
Post-requisites.................................................................................................85
7

Removing the display panel.................................................... 86
Prerequisites.................................................................................................... 86
Procedure........................................................................................................ 86
Replacing the display panel.................................................... 89
Procedure........................................................................................................ 89
Post-requisites.................................................................................................89
Removing the display hinges.................................................. 90
Prerequisites.................................................................................................... 90
Procedure........................................................................................................ 90
Replacing the display hinges...................................................92
Procedure........................................................................................................ 92
Post-requisites.................................................................................................92
Removing the camera...............................................................93
Prerequisites.....................................................................................................93
Procedure........................................................................................................ 93
Replacing the camera...............................................................95
Procedure........................................................................................................ 95
Post-requisites.................................................................................................95
Removing the display cable.................................................... 96
Prerequisites.................................................................................................... 96
Procedure........................................................................................................ 96
Replacing the display cable.....................................................99
Procedure........................................................................................................ 99
Post-requisites.................................................................................................99
8

Removing the display back-cover and antenna
assembly................................................................................... 100
Prerequisites.................................................................................................. 100
Procedure...................................................................................................... 100
Replacing the display back-cover and antenna
assembly....................................................................................102
Procedure...................................................................................................... 102
Post-requisites...............................................................................................102
Flashing the BIOS.................................................................... 103
System diagnostic lights........................................................104
Getting help and contacting Dell.........................................106
Self-help resources....................................................................................... 106
Contacting Dell..............................................................................................107
9

Before working inside your
computer
NOTE: The images in this document may differ from your computer
depending on the configuration you ordered.
Before you begin
1 Save and close all open files and exit all open applications.
2 Shut down your computer.
The shut-down instruction varies depending on the operating system
installed on your computer.
– Windows 10: Click Start → Power → Shut down.
– Windows 8.1: On the Start screen, Click the power icon → Shut
down.
– Windows 7: Click Start → Shut down.
NOTE: If you are using a different operating system, see the
documentation of your operating system for shut-down
instructions.
3 Disconnect your computer and all attached devices from their electrical
outlets.
4 Disconnect all cables such as telephone cables and network cables, from
your computer.
5 Disconnect all attached devices and peripherals, such as keyboard,
mouse, and monitor, from your computer.
6 Remove any media card and optical disc from your computer, if
applicable.
7 Close the display and turn the computer over.
Safety instructions
Use the following safety guidelines to protect your computer from potential
damage and ensure your personal safety.
10