Dell PowerEdge 860 User manual

www.dell.com | support.dell.com
Dell™ PowerEdge™ 860 Systems
Hardware Owner’s Manual

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
____________________
Information in this document is subject to change without notice.
© 2006 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarksusedinthistext:Dell,theDELLlogo,Inspiron,DellPrecision,Dimension,OptiPlex,Latitude,PowerEdge,PowerVault,PowerApp,
PowerConnect, and XPS are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft,
MS-DOS, Windows, and Windows Server are registered trademarks of Microsoft Corporation; Red Hat is a registered trademark of Red Hat,
Inc.;SUSEis a registered trademarkofNovell,Inc.; UNIX is a registeredtrademark of The Open Group in the United States and other countries;
EMC is a registered trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
June 2006 P/NGJ055 Rev. A00

Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . . 9
Accessing System Features During Startup . . . . . . . . . . . . . . . . . . . 10
Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . 11
Back-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . 14
Connecting External Devices . . . . . . . . . . . . . . . . . . . . . . . . 14
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Diagnostics Indicator Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . 22
System Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Diagnostics Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Alert Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2 Using the System Setup Program . . . . . . . . . . . . . . . . . . 29
Entering the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . 29
Responding to Error Messages. . . . . . . . . . . . . . . . . . . . . . . 29
Using the System Setup Program. . . . . . . . . . . . . . . . . . . . . . 29
System Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
CPU Information Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Integrated Devices Screen . . . . . . . . . . . . . . . . . . . . . . . . . 34
Console Redirection Screen . . . . . . . . . . . . . . . . . . . . . . . . 35
System Security Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Exit Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
System and Setup Password Features. . . . . . . . . . . . . . . . . . . . . . 37
Using the System Password . . . . . . . . . . . . . . . . . . . . . . . . 37
Using the Setup Password . . . . . . . . . . . . . . . . . . . . . . . . . 39

4Contents
Disabling a Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . . . 40
Baseboard Management Controller Configuration . . . . . . . . . . . . . . . 40
Entering the BMC Setup Module . . . . . . . . . . . . . . . . . . . . . . 41
BMC Setup Module Options . . . . . . . . . . . . . . . . . . . . . . . . 41
3 Installing System Components . . . . . . . . . . . . . . . . . . . . 43
Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Inside the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Opening and Closing the System . . . . . . . . . . . . . . . . . . . . . . . . 44
Removing the Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Installing the Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Opening the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Closing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Removing the Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . 47
Installing the Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . . 48
System Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Replacing the System Battery . . . . . . . . . . . . . . . . . . . . . . . 49
Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Removing the Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . 50
Installing the Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . 51
Configuring the Boot Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Removing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Installing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Installing a SAS Controller Card. . . . . . . . . . . . . . . . . . . . . . . . . 57
Fan Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Removing the Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . 57
Installing the Fan Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 58
Optional PCI Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Removing the PCI Fan Assembly . . . . . . . . . . . . . . . . . . . . . . 59
Installing the PCI Fan Assembly . . . . . . . . . . . . . . . . . . . . . . 60

Contents 5
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Removing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . 61
Installing the Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . 62
Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Installing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . 63
Removing an Expansion Card. . . . . . . . . . . . . . . . . . . . . . . . 65
Riser Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Removing the Riser Card . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Installing the Riser Card . . . . . . . . . . . . . . . . . . . . . . . . . . 67
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Memory Module Installation Guidelines . . . . . . . . . . . . . . . . . . 68
Installing Memory Modules. . . . . . . . . . . . . . . . . . . . . . . . . 69
Removing Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . 70
Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Replacing the Processor . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Control Panel Assembly (Service-Only Procedure) . . . . . . . . . . . . . . . 73
Removing the Control Panel Assembly . . . . . . . . . . . . . . . . . . . 73
Installing the Control Panel Assembly . . . . . . . . . . . . . . . . . . . 74
System Board (Service-Only Procedure) . . . . . . . . . . . . . . . . . . . . 75
Removing the System Board Assembly. . . . . . . . . . . . . . . . . . . 75
Installing the System Board Assembly . . . . . . . . . . . . . . . . . . . 76
4 Troubleshooting Your System . . . . . . . . . . . . . . . . . . . . . 79
Safety First—For You and Your System . . . . . . . . . . . . . . . . . . . . . 79
Start-Up Routine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Checking the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Troubleshooting IRQ Assignment Conflicts. . . . . . . . . . . . . . . . . 80
Troubleshooting External Connections . . . . . . . . . . . . . . . . . . . 81
Troubleshooting the Video Subsystem . . . . . . . . . . . . . . . . . . . 81
Troubleshooting the Keyboard . . . . . . . . . . . . . . . . . . . . . . . 81
Troubleshooting the Mouse. . . . . . . . . . . . . . . . . . . . . . . . . 82
Troubleshooting Basic I/O Functions . . . . . . . . . . . . . . . . . . . . 82

6Contents
Troubleshooting a Serial I/O Device . . . . . . . . . . . . . . . . . . . . 82
Troubleshooting a USB Device . . . . . . . . . . . . . . . . . . . . . . . 83
Troubleshooting a NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Responding to a Systems Management Software Alert Message . . . . . . . 84
Troubleshooting a Wet System. . . . . . . . . . . . . . . . . . . . . . . . . . 84
Troubleshooting a Damaged System. . . . . . . . . . . . . . . . . . . . . . . 85
Troubleshooting the System Battery . . . . . . . . . . . . . . . . . . . . . . . 86
Troubleshooting the Power Supply . . . . . . . . . . . . . . . . . . . . . . . 86
Troubleshooting System Cooling Problems . . . . . . . . . . . . . . . . . . . 87
Troubleshooting a Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Troubleshooting System Memory . . . . . . . . . . . . . . . . . . . . . . . . 88
Troubleshooting an Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . 89
Troubleshooting a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Troubleshooting Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . 91
Troubleshooting the Microprocessor . . . . . . . . . . . . . . . . . . . . . . 92
5 Running the System Diagnostics . . . . . . . . . . . . . . . . . . . 93
Using Dell PowerEdge Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 93
System Diagnostics Features . . . . . . . . . . . . . . . . . . . . . . . . . . 93
When to Use the System Diagnostics . . . . . . . . . . . . . . . . . . . . . . 94
Running the System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 94
From the Utility Partition . . . . . . . . . . . . . . . . . . . . . . . . . . 94
From Removable Bootable Media . . . . . . . . . . . . . . . . . . . . . 94
System Diagnostics Testing Options. . . . . . . . . . . . . . . . . . . . . . . 95
Using the Custom Test Options . . . . . . . . . . . . . . . . . . . . . . . . . 95
Selecting Devices for Testing. . . . . . . . . . . . . . . . . . . . . . . . 95
Selecting Diagnostics Options . . . . . . . . . . . . . . . . . . . . . . . 95
Viewing Information and Results . . . . . . . . . . . . . . . . . . . . . . 96

Contents 7
6 Jumpers and Connectors . . . . . . . . . . . . . . . . . . . . . . . . 97
System Board Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Riser Card Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Disabling a Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . . 101
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Obtaining Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Online Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Automated Order-Status Service . . . . . . . . . . . . . . . . . . . . . 104
Support Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Dell Enterprise Training and Certification. . . . . . . . . . . . . . . . . . . 105
Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . . 105
Before You Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

8Contents

About Your System 9
About Your System
This section describes the physical, firmware, and software interface features that provide and ensure
the essential functioning of your system. The physical connectors on your system’s front and back
panels provide convenient connectivity and system expansion capability. The system firmware,
applications, and operating systems monitor the system and component status and alert you when a
problem arises. System conditions can be reported by any of the following:
• Front or back panel indicators
• System messages
• Diagnostic indicator codes
• Beep codes
• Warning messages
• Diagnostics messages
• Alert messages
This section describes each type of message, lists the possible causes, and provides steps to resolve
any problems indicated by a message. The system indicators and features are illustrated in this
section.
Other Information You May Need
CAUTION: The Product Information Guide provides important safety and regulatory information. Warranty
information may be included within this document or as a separate document.
• The Rack Installation Guide and Rack Installation Instructions included with your rack solution
describe how to install your system into a rack.
• The
Getting Started Guide provides an overview of system features, setting up your system, and
technical specifications.
• CDs included with your system provide documentation and tools for configuring and managing
your system.
• Systems management software documentation describes the features, requirements, installation,
and basic operation of the software.
• Operating system documentation describes how to install (if necessary), configure, and use the
operating system software.
• Documentation for any components you purchased separately provides information to configure
and install these options.

10 About Your System
• Updates are sometimes included with the system to describe changes to the system, software, and/or
documentation.
NOTE: Always check for updates on support.dell.com and read the updates first because they often
supersede information in other documents.
• Release notes or readme files may be included to provide last-minute updates to the system or
documentation or advanced technical reference material intended for experienced users or
technicians.
Accessing System Features During Startup
Table 1-1 describes keystrokes that may be entered during startup to access system features. If your
operating system begins to load before you enter the keystroke, allow the system to finish booting, and
then restart your system and try again.
Table 1-1. Keystrokes for Accessing System Features
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup Program" on page 29.
<F10> Opens the utility partition, allowing you to run the system diagnostics. See "Running the
System Diagnostics" on page 94.
<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management Utility, which allows
access to the system event log (SEL). See the BMC User’s Guide for more information on setup
and use of BMC.
<Ctrl+C> Enters the SAS Configuration Utility. See your SAS adapter User’s Guide for more information.
<Ctrl+R> Enters the RAID configuration utility, which allows you to configure an optional RAID card.
For more information, see the documentation for your RAID card.
<Ctrl+S> Option is displayed only if you have PXE support enabled through the System Setup Program
(see "Integrated Devices Screen" on page 34). This keystroke allows you to configure NIC
settings for PXE boot. For more information, see the documentation for your integrated NIC.
<Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access to
selected DRAC configuration settings. See the DRAC User’s Guide for more information on
setup and use of DRAC.