Dell PowerEdge HX574 User manual

Dell™ PowerEdge™ R905
Hardware Owner’s
Manual

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
____________________
Information in this document is subject to change without notice.
© 2007-2009 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly
forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, and Dell OpenManage are trademarks
of Dell Inc.; AMD,AMD Opteron, and combinations thereof are trademarks of Advanced Micro
Devices, Inc.; Microsoft, Windows, Windows Server, and MS-DOS are either trademarks or registered
trademarks of Microsoft Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
September 2009 P/N HX574 Rev. A02

Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . 11
Other Information You May Need . . . . . . . . . . . . 11
Accessing System Features During Startup. . . . . . . 12
Front-Panel Features and Indicators . . . . . . . . . . 13
Hard-Drive Indicator Codes . . . . . . . . . . . . 16
Back-Panel Features and Indicators . . . . . . . . . . 17
Connecting External Devices. . . . . . . . . . . . 18
Power Indicator Codes . . . . . . . . . . . . . . . . . 19
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 20
LCD Status Messages . . . . . . . . . . . . . . . . . . 21
Solving Problems Described by LCD
Status Messages . . . . . . . . . . . . . . . . . . 32
Removing LCD Status Messages . . . . . . . . . . 32
System Messages . . . . . . . . . . . . . . . . . . . . 33
Warning Messages . . . . . . . . . . . . . . . . . . . 43
Diagnostics Messages . . . . . . . . . . . . . . . . . 43
Alert Messages . . . . . . . . . . . . . . . . . . . . . 43

4Contents
2 Using the System Setup Program . . . . . 45
Entering the System Setup Program . . . . . . . . . . . 45
Responding to Error Messages. . . . . . . . . . . 45
Using the System Setup Program. . . . . . . . . . 46
System Setup Options . . . . . . . . . . . . . . . . . . 46
Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Memory Information Screen . . . . . . . . . . . . 49
CPU Information Screen . . . . . . . . . . . . . . 50
Integrated Devices Screen . . . . . . . . . . . . . 51
Serial Communication Screen . . . . . . . . . . . 53
System Security Screen . . . . . . . . . . . . . . 53
Exit Screen . . . . . . . . . . . . . . . . . . . . . 56
System and Setup Password Features. . . . . . . . . . 56
Using the System Password . . . . . . . . . . . . 57
Using the Setup Password . . . . . . . . . . . . . 59
Disabling a Forgotten Password. . . . . . . . . . . . . 61
Baseboard Management Controller Configuration . . . 61
Entering the BMC Setup Module . . . . . . . . . . 61
BMC Setup Module Options . . . . . . . . . . . . 61
3 Installing System Components . . . . . . . 63
Recommended Tools . . . . . . . . . . . . . . . . . . . 64
Inside the System. . . . . . . . . . . . . . . . . . . . . 64
Removing and Replacing the Optional Front Bezel . . . 66
Opening and Closing the System . . . . . . . . . . . . 67
Opening the System. . . . . . . . . . . . . . . . . 67
Closing the System . . . . . . . . . . . . . . . . . 68

Contents 5
Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 69
Removing a Cooling Fan . . . . . . . . . . . . . . 69
Replacing a Cooling Fan . . . . . . . . . . . . . . 70
Cooling Shroud Assembly . . . . . . . . . . . . . . . . 71
Removing the Cooling Shroud Assembly. . . . . . 71
Replacing the Cooling Shroud Assembly. . . . . . 72
Power Supplies . . . . . . . . . . . . . . . . . . . . . 73
Removing a Power Supply . . . . . . . . . . . . . 73
Replacing a Power Supply . . . . . . . . . . . . . 74
Processor Expansion Module . . . . . . . . . . . . . . 75
Removing the PEM or PEM Shell . . . . . . . . . . 75
Replacing the PEM or PEM Shell. . . . . . . . . . 78
Expansion Cards . . . . . . . . . . . . . . . . . . . . . 79
Expansion Card Installation Guidelines . . . . . . 79
Installing an Expansion Card . . . . . . . . . . . . 80
Removing an Expansion Card . . . . . . . . . . . 83
Riser Board. . . . . . . . . . . . . . . . . . . . . . . . 83
Removing the Riser Board . . . . . . . . . . . . . 84
Replacing the Riser Board . . . . . . . . . . . . . 85
RAC Card . . . . . . . . . . . . . . . . . . . . . . . . . 86
Installing an Optional RAC Card . . . . . . . . . . 86
Internal USB Memory Key (Optional) . . . . . . . . . . 88
Installing the Optional Internal USB
Memory Key . . . . . . . . . . . . . . . . . . . . 88
TOE/iSCSI Key (Optional) . . . . . . . . . . . . . . . . 89
SD Memory Card . . . . . . . . . . . . . . . . . . . . . 91

6Contents
NIC Daughter Card . . . . . . . . . . . . . . . . . . . . 91
Installing the NIC Daughter Card . . . . . . . . . . 91
Removing the NIC Daughter Card . . . . . . . . . 93
System Memory . . . . . . . . . . . . . . . . . . . . . 94
General Memory Module
Installation Guidelines . . . . . . . . . . . . . . . 94
Installing Memory Modules. . . . . . . . . . . . . 97
Removing Memory Modules . . . . . . . . . . . . 99
Processors . . . . . . . . . . . . . . . . . . . . . . . 100
Removing a Processor . . . . . . . . . . . . . . 101
Installing a Processor. . . . . . . . . . . . . . . 103
Installing an Optical Drive . . . . . . . . . . . . . . . 105
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . 107
Before You Begin . . . . . . . . . . . . . . . . . 108
Configuring the Boot Device . . . . . . . . . . . 109
Removing a Drive Blank. . . . . . . . . . . . . . 109
Installing a Drive Blank . . . . . . . . . . . . . . 109
Removing a Hot-Plug Hard Drive . . . . . . . . . 110
Installing a Hot-Plug Hard Drive . . . . . . . . . 111
Replacing a Hard Drive in a
Hard-Drive Carrier . . . . . . . . . . . . . . . . 112
SAS Controller Cards. . . . . . . . . . . . . . . . . . 113
Removing a SAS Controller Card . . . . . . . . . 113
Installing a SAS Controller Card . . . . . . . . . 114
Installing the SAS RAID Controller
Card Battery. . . . . . . . . . . . . . . . . . . . 115
Connecting an External SAS Tape Drive . . . . . . . 116
Connecting an External Fibre Channel
Storage Device . . . . . . . . . . . . . . . . . . . . . 116

Contents 7
System Battery . . . . . . . . . . . . . . . . . . . . . . 117
Replacing the System Battery . . . . . . . . . . . 117
Control Panel Assembly . . . . . . . . . . . . . . . . . 119
Removing the Control Panel . . . . . . . . . . . . 119
Installing the Control Panel. . . . . . . . . . . . . 121
Chassis Intrusion Switch . . . . . . . . . . . . . . . . 122
Removing the Chassis Intrusion Switch . . . . . . 122
Installing the Chassis Intrusion Switch . . . . . . 123
SAS Backplane . . . . . . . . . . . . . . . . . . . . . 124
Removing the SAS Backplane . . . . . . . . . . . 124
Installing a SAS Backplane. . . . . . . . . . . . . 127
Peripheral Interposer Board. . . . . . . . . . . . . . . 128
Removing a Peripheral Interposer Board . . . . . 128
Replacing a Peripheral Interposer Board . . . . . 131
Fan Interposer Board . . . . . . . . . . . . . . . . . . 131
Removing a Fan Interposer Board . . . . . . . . . 131
Installing a Fan Interposer Board . . . . . . . . . 133
System Board . . . . . . . . . . . . . . . . . . . . . . 134
Removing the System Board . . . . . . . . . . . . 134
Installing the System Board . . . . . . . . . . . . 137
Power Distribution Board . . . . . . . . . . . . . . . . 138
Removing the Power Distribution Board . . . . . . 138
Installing the Power Distribution Board . . . . . . 140
Processor Expansion Module Board . . . . . . . . . . 141
Removing the PEM Board . . . . . . . . . . . . . 141
Replacing the PEM Board . . . . . . . . . . . . . 142

8Contents
4 Troubleshooting Your System . . . . . . . . 145
Safety First—For You and Your System . . . . . . . . 145
Start-Up Routine . . . . . . . . . . . . . . . . . . . . 145
Checking Basic Power Problems . . . . . . . . . . . 146
Checking the Equipment . . . . . . . . . . . . . . . . 146
Troubleshooting External Connections . . . . . . 147
Troubleshooting the Video Subsystem . . . . . . 147
Troubleshooting the Keyboard or Mouse. . . . . 148
Troubleshooting Serial I/O Problems . . . . . . . . . 150
Troubleshooting a Serial I/O Device . . . . . . . 150
Troubleshooting a USB Device . . . . . . . . . . 151
Troubleshooting a NIC . . . . . . . . . . . . . . . . . 153
Troubleshooting a Wet System. . . . . . . . . . . . . 154
Troubleshooting a Damaged System. . . . . . . . . . 155
Troubleshooting the System Battery . . . . . . . . . . 155
Troubleshooting Power Supplies . . . . . . . . . . . 156
Troubleshooting System Cooling Problems . . . . . . 157
Troubleshooting a Fan . . . . . . . . . . . . . . 157
Troubleshooting System Memory . . . . . . . . . . . 158
Troubleshooting an Optical Drive . . . . . . . . . . . 160
Troubleshooting a Hard Drive . . . . . . . . . . . . . 161
Troubleshooting a SAS Controller or SAS
RAID Controller. . . . . . . . . . . . . . . . . . . . . 163
Troubleshooting an External SAS Tape Drive . . . . . 165

Contents 9
Troubleshooting Expansion Cards. . . . . . . . . . . . 166
Troubleshooting the Microprocessors . . . . . . . . . 167
5 Running the System Diagnostics . . . . . . 169
Using Dell PowerEdge Diagnostics . . . . . . . . . . . 169
System Diagnostics Features . . . . . . . . . . . . . . 169
When to Use the System Diagnostics . . . . . . . . . . 170
Running the System Diagnostics . . . . . . . . . . . . 170
System Diagnostics Testing Options . . . . . . . . . . 170
Using the Custom Test Options . . . . . . . . . . . . . 171
Selecting Devices for Testing . . . . . . . . . . . 171
Selecting Diagnostics Options . . . . . . . . . . . 171
Viewing Information and Results . . . . . . . . . . 172
6 Jumpers and Connectors . . . . . . . . . . . 173
System Board Jumpers . . . . . . . . . . . . . . . . . 173
Disabling a Forgotten Password . . . . . . . . . . . . 173
System Board Connectors . . . . . . . . . . . . . . . . 174
Processor Expansion Module Board Connectors. . . . 177
SAS Backplane Board Connectors . . . . . . . . . . . 178
SAS 2.5-Inch Peripheral Interposer Board . . . . . . . 179

10 Contents
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 181
Contacting Dell. . . . . . . . . . . . . . . . . . . . . 181
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

About Your System 11
About Your System
This section describes the physical, firmware, and software interface features
that provide and ensure the essential functioning of your system. The
physical connectors on your system’s front and back panels provide
convenient connectivity and system expansion capability. The system
firmware, applications, and operating systems monitor the system and
component status and alert you when a problem arises. System conditions
can be reported by any of the following:
• Front or back panel indicators
• LCD status messages
• System messages
• Warning messages
• Diagnostics messages
• Alert messages
This section describes each type of message, lists the possible causes, and
provides steps to resolve any problems indicated by a message. The system
indicators and features are illustrated in this section.
Other Information You May Need
CAUTION: The Product Information Guide provides important safety and
regulatory information. Warranty information may be included within this
document or as a separate document.
• The Rack Installation Guide or Rack Installation Instructions included
with your rack solution describes how to install your system into a rack.
• The
Getting Started Guide provides an overview of system features, setting
up your system, and technical specifications.
• CDs included with your system provide documentation and tools for
configuring and managing your system.
• Systems management software documentation describes the features,
requirements, installation, and basic operation of the software.

12 About Your System
• Operating system documentation describes how to install (if necessary),
configure, and use the operating system software.
• Documentation for any components you purchased separately provides
information to configure and install these options.
• Updates are sometimes included with the system to describe changes to
the system, software, and/or documentation.
NOTE: Always check for updates on support.dell.com and read the updates
first because they often supersede information in other documents.
• Release notes or readme files may be included to provide last-minute
updates to the system or documentation or advanced technical reference
material intended for experienced users or technicians.
Accessing System Features During Startup
Table 1-1 describes keystrokes that may be entered during startup to access
system features. If your operating system begins to load before you enter the
keystroke, allow the system to finish booting, and then restart your system
and try again.
Table 1-1. Keystrokes for Accessing System Features
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program" on page 45.
<F10> Enters the Utility Partition main menu to access the System
Diagnostics program. See "Running the System Diagnostics" on
page 170.
<F11> Enters the boot mode selection screen, allowing you to choose a boot
device.
<F12> Enters PXE boot.
<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management
Utility, which allows access to the system event log (SEL) and
configuration of the remote access controller (RAC) card. See the
BMC User’s Guide for more information on setup and use of BMC.
<Ctrl+R> Enters the PERC boot utility. See your PERC adapter User’s Guide for
more information.

About Your System 13
Front-Panel Features and Indicators
Figure 1-1 shows the controls, indicators, and connectors located behind the
optional rack bezel on the system's front panel.
<Ctrl+C> If a SAS controller is installed, this keystroke enters the SAS
Configuration Utility. See your SAS adapter User’s Guide for more
information.
<Ctrl+S> Option is displayed if you have PXE support enabled through the
System Setup Program (see "Integrated Devices Screen" on page 51),
or iSCSI boot enabled. This keystroke allows you to configure NIC
settings for PXE boot. For more information, see the documentation
for the integrated NIC.
Table 1-1. Keystrokes for Accessing System Features (continued)
Keystroke Description

14 About Your System
Figure 1-1. Front-Panel Features and Indicators
Table 1-2. Front-Panel Features and Connectors
Item Component Icon Description
1 Power-on indicator,
power button
The power button controls the DC power
supply output to the system.
NOTE: If you turn off the system using the
power button and the system is running an
ACPI-compliant operating system, the
system performs a graceful shutdown before
the power is turned off. If the system is not
running an ACPI-compliant operating
system, the power is turned off immediately
after the power button is pressed.
2 NMI button Used to troubleshoot software and device
driver errors when using certain operating
systems. This button can be pressed using
the end of a paper clip.
Use this button only if directed to do so by
qualified support personnel or by the
operating system's documentation.
3 System identification
button
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When one
of these buttons is pushed, the blue system
status indicator on the front and back
blinks until one of the buttons is pushed
again.
6
5
4
32
178

About Your System 15
4 LCD display Provides system ID, status information,
and system error messages.
The LCD display lights during normal
system operation. Both the systems
management software and the
identification buttons located on the front
and back of the system can cause the LCD
to flash blue to identify a particular system.
The LCD display lights amber when the
system needs attention due to a problem
with power supplies, fans, system
temperature, or hard drives.
NOTE: If the system is connected to AC
power and an error has been detected, the
LCD display lights amber regardless of
whether the system has been powered on.
5 USB connectors (2) Connects USB 2.0-compliant devices to
the system.
6 Video connector Connects a monitor to the system.
7 Hard drives (optional) Five 3.5" drives or eight 2.5" drives.
8 Optical drive
(optional)
Optional slimline optical drive
NOTE: DVD devices are data only.
Table 1-2. Front-Panel Features and Connectors (continued)
Item Component Icon Description

16 About Your System
Hard-Drive Indicator Codes
The hard-drive carriers have two indicators—a drive-activity indicator and a
drive-status indicator. See Figure 1-2.
Figure 1-2. Hard-Drive Indicators
Table 1-3 lists the drive indicator patterns for hard drives connected to a RAID-
enabled controller card such as a PERC6i card. Different patterns are displayed
as drive events occur in the system. For example, if a hard drive fails, the "drive
failed" pattern appears. After the drive is selected for removal, the "drive being
prepared for removal" pattern appears, followed by the "drive ready for insertion
or removal" pattern. After the replacement drive is installed, the "drive being
prepared for operation" pattern appears, followed by the "drive online" pattern.
1 drive-status indicator (green
and amber) – requires
hardware RAID controller
2 green drive-activity indicator
12

About Your System 17
Back-Panel Features and Indicators
Figure 1-3 shows the controls, indicators, and connectors located on the
system's back panel.
Table 1-3. Hard-Drive Indicator Patterns for Drives Connected to a RAID Controller
Card
Condition Drive-Status Indicator Pattern
Identify drive/preparing
for removal
Blinks green two times per second
Drive ready for insertion or
removal
Off
NOTE: The drive status indicator remains off until all
hard drives are initialized after system power is applied.
Drives are not ready for insertion or removal during this
time.
Drive predicted failure Blinks green, amber, and off.
Drive failed Blinks amber four times per second.
Drive rebuilding Blinks green slowly.
Drive online Steady green.
Rebuild halted Blinks green three seconds, amber three seconds, and
off six seconds.

18 About Your System
Figure 1-3. Back-Panel Features and Indicators
Connecting External Devices
When connecting external devices to your system, follow these guidelines:
• Most devices must be connected to a specific connector and device drivers
must be installed before the device operates properly. (Device drivers are
normally included with your operating system software or with the device
itself.) See the documentation that accompanied the device for specific
installation and configuration instructions.
• Always attach external devices while your system is turned off. Next, turn
on any external devices before turning on the system (unless the
documentation for the device specifies otherwise).
1 video connector 2 serial connector
3 USB connectors (2) 4 integrated NIC connector NIC2
5 integrated NIC connector NIC1 6 remote access controller (optional)
7 expansion-card slots (7) 8 integrated NIC connector NIC3
9 integrated NIC connector NIC4 10 power supply 2
11 system status indicator 12 system identification button
13 power supply 1
7
2
1
3
10
456
11
13 12
89

About Your System 19
For information about individual connectors, see "Jumpers and Connectors" on
page 173. For information about enabling, disabling, and configuring I/O ports
and connectors, see "Using the System Setup Program" on page 45.
Power Indicator Codes
The power button on the front panel controls the power input to the system's
power supplies. The power indicator can provide information on power status
(see
Figure 1-1 ). Table 1-4 lists the power button indicator codes.
The indicators on the power supplies show whether power is present or
whether a power fault has occurred (see Figure 1-4 and Table 1-5).
Table 1-4. Power Button Indicators
Indicator Function
On Indicates that power is supplied to the system and the system is
operational.
Flickering Power is supplied to the system but the system is powering up,
or shutting down.
Off Indicates that no power is supplied to the system.
Table 1-5. Power Supply Indicators
Indicator Function
Power supply
status
Green indicates that the power supply is operational and
providing DC power to the system.
Power supply
fault
Amber indicates a problem with the power supply.
AC line status Green indicates that a valid AC source is connected to the
power supply and is operational.

20 About Your System
Figure 1-4. Power Supply Indicators
NIC Indicator Codes
Each NIC on the system back panel has an indicator that provides
information on network activity and link status. See Figure 1-5. Table 1-6 lists
the NIC indicator codes.
Figure 1-5. NIC Indicators
1 power supply status
(DC out is operational)
2 power supply fault
3 AC line status (AC in is operational)
1 link indicator 2 activity indicator
2
13
12