Dell PowerEdge R805 System User manual

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Dell™ PowerEdge™ R805 Systems
Hardware Owner’s Manual

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
____________________
Information in this document is subject to change without notice.
© 2007 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly
forbidden.
Trademarksusedin this text:Dell, the DELLlogo, PowerEdge,andDell OpenManagearetrademarks
of Dell Inc.; AMD and AMD Opteron are registered trademarks and AMD PowerNow! is a trademark
ofAdvancedMicroDevices;Microsoft,Windows,WindowsServer,andMS-DOSareeithertrademarks
or registered trademarks of Microsoft Corporation in the United States and/or other countries; EMC
is a registered trademark of EMC Corporation; Red Hat and Red Hat Linux are registered trademarks
of Red Hat Inc.; UNIX is a registered trademark of The Open Group in the United States and other
countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Model EMS01
September 2007 P/N TT864 Rev. A00

Contents 3
Contents
1 About Your System . . . . . . . . . . . . . . . . . 11
Other Information You May Need . . . . . . . . . . . . 11
Accessing System Features During Startup . . . . . . 12
Front-Panel Features and Indicators . . . . . . . . . . 14
Hard-Drive Indicator Codes . . . . . . . . . . . . 17
Back-Panel Features and Indicators . . . . . . . . . . 18
Connecting External Devices . . . . . . . . . . . 19
Power Indicator Codes . . . . . . . . . . . . . . . . . 20
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 21
LCD Status Messages . . . . . . . . . . . . . . . . . . 22
Solving Problems Described by LCD Status
Messages . . . . . . . . . . . . . . . . . . . . . 34
Removing LCD Status Messages . . . . . . . . . 34
System Messages . . . . . . . . . . . . . . . . . . . . 35
Warning Messages . . . . . . . . . . . . . . . . . . . 45
Diagnostics Messages . . . . . . . . . . . . . . . . . 45
Alert Messages . . . . . . . . . . . . . . . . . . . . . 45

4Contents
2 Using the System Setup Program . . . . . . 47
Entering the System Setup Program . . . . . . . . . . . 47
Responding to Error Messages . . . . . . . . . . 47
Using the System Setup Program . . . . . . . . . 48
System Setup Options . . . . . . . . . . . . . . . . . . 48
Main Screen . . . . . . . . . . . . . . . . . . . . 48
Memory Information Screen . . . . . . . . . . . . 51
CPU Information Screen . . . . . . . . . . . . . . 52
Integrated Devices Screen . . . . . . . . . . . . . 54
Serial Communication Screen . . . . . . . . . . . 55
System Security Screen . . . . . . . . . . . . . . 56
Exit Screen . . . . . . . . . . . . . . . . . . . . . 58
System and Setup Password Features . . . . . . . . . 59
Using the System Password . . . . . . . . . . . . 59
Using the Setup Password . . . . . . . . . . . . . 62
Disabling a Forgotten Password . . . . . . . . . . . . 63
Baseboard Management Controller
Configuration . . . . . . . . . . . . . . . . . . . . . . 63
Entering the BMC Setup Module . . . . . . . . . . 64
BMC Setup Module Options . . . . . . . . . . . . 64
3 Installing System Components . . . . . . . . 65
Recommended Tools . . . . . . . . . . . . . . . . . . 66
Inside the System . . . . . . . . . . . . . . . . . . . . 66
Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 68
Removing the Front Bezel . . . . . . . . . . . . . 69
Replacing the Front Bezel . . . . . . . . . . . . . 70

Contents 5
Opening and Closing the System . . . . . . . . . . . . 70
Opening the System . . . . . . . . . . . . . . . . 71
Closing the System . . . . . . . . . . . . . . . . . 71
Hard Drives . . . . . . . . . . . . . . . . . . . . . . . 72
Removing a Drive Blank . . . . . . . . . . . . . . 73
Installing a Drive Blank . . . . . . . . . . . . . . 73
Removing a Hot-Plug Hard Drive . . . . . . . . . 74
Installing a Hot-Plug Hard Drive . . . . . . . . . . 74
Replacing a Hard-Drive Carrier . . . . . . . . . . . . . 76
Removing a Hard Drive From a Hard-Drive
Carrier . . . . . . . . . . . . . . . . . . . . . . . 76
Installing a Hard Drive Into a Drive Carrier . . . . 76
Power Supplies . . . . . . . . . . . . . . . . . . . . . 77
Removing a Power Supply . . . . . . . . . . . . . 78
Replacing a Power Supply . . . . . . . . . . . . . 79
Removing the Power Supply Blank . . . . . . . . 80
Installing the Power Supply Blank . . . . . . . . . 80
Internal SD Card . . . . . . . . . . . . . . . . . . . . . 80
Removing the SD Card . . . . . . . . . . . . . . . 80
Installing the SD Card . . . . . . . . . . . . . . . 81
System Fans . . . . . . . . . . . . . . . . . . . . . . . 82
Removing a System Fan . . . . . . . . . . . . . . 82
Replacing a Cooling Fan . . . . . . . . . . . . . . 83
SAS Controller Daughter Card . . . . . . . . . . . . . 84
Installing a SAS Controller Daughter Card . . . . 84
Removing a SAS Controller Daughter Card . . . . 86
RAID Battery . . . . . . . . . . . . . . . . . . . . . . . 87
Installing a RAID Battery . . . . . . . . . . . . . . 87
Removing a RAID Battery . . . . . . . . . . . . . 87

6Contents
Configuring the Boot Device . . . . . . . . . . . . . . 88
Internal USB Memory Key Connector . . . . . . . . . . 89
Installing the Optional Internal USB
Memory Key . . . . . . . . . . . . . . . . . . . . 89
Expansion Cards . . . . . . . . . . . . . . . . . . . . . 91
Expansion Card Installation Guidelines . . . . . . 91
Installing an Expansion Card . . . . . . . . . . . . 91
Removing an Expansion Card . . . . . . . . . . . 92
Cooling Shrouds . . . . . . . . . . . . . . . . . . . . . 94
Removing the Memory Module Cooling
Shrouds . . . . . . . . . . . . . . . . . . . . . . . 94
Removing the Processor Cooling Shroud . . . . . 96
Installing the Processor Cooling Shroud . . . . . . 96
Installing the Memory Module Cooling
Shrouds . . . . . . . . . . . . . . . . . . . . . . . 96
Fan Brackets . . . . . . . . . . . . . . . . . . . . . . . 97
Removing the Fan Brackets . . . . . . . . . . . . 97
Replacing the Fan Bracket . . . . . . . . . . . . . 98
Expansion-Card Risers . . . . . . . . . . . . . . . . . 99
Removing Expansion-Card Riser 1 . . . . . . . . . 99
Replacing Expansion-Card Riser 1 . . . . . . . . . 99
Removing Expansion-Card Riser 2 . . . . . . . . . 101
Replacing Expansion-Card Riser 2 . . . . . . . . . 101
Removing the Riser 2 Board From the
Expansion-Card Bracket . . . . . . . . . . . . . . 102
Replacing the Riser 2 Board on the
Expansion-Card Bracket . . . . . . . . . . . . . . 103
RAC Card . . . . . . . . . . . . . . . . . . . . . . . . . 104
Removing the RAC Card . . . . . . . . . . . . . . 104
Installing a RAC Card . . . . . . . . . . . . . . . . 106

Contents 7
LOM Daughter Card . . . . . . . . . . . . . . . . . . . 107
Removing the LOM Daughter Card . . . . . . . . 107
Replacing the LOM Daughter Card . . . . . . . . 109
Optical Drive . . . . . . . . . . . . . . . . . . . . . . 109
Removing the Optical Drive from the System . . . 109
Installing the Optical Drive . . . . . . . . . . . . . 110
Removing the Optical Drive From the Optical
Drive Tray . . . . . . . . . . . . . . . . . . . . . . 112
Installing an Optical Drive Into the Optical
Drive Tray . . . . . . . . . . . . . . . . . . . . . . 113
System Memory . . . . . . . . . . . . . . . . . . . . . 114
General Memory Module Installation
Guidelines . . . . . . . . . . . . . . . . . . . . . 114
Memory Sparing Support . . . . . . . . . . . . . 116
Installing Memory Modules . . . . . . . . . . . . 117
Removing Memory Modules . . . . . . . . . . . . 119
Integrated NIC TOE . . . . . . . . . . . . . . . . . . . 120
Processors . . . . . . . . . . . . . . . . . . . . . . . . 120
Removing a Processor . . . . . . . . . . . . . . . 120
Installing a Processor . . . . . . . . . . . . . . . 123
System Battery . . . . . . . . . . . . . . . . . . . . . . 125
Replacing the System Battery . . . . . . . . . . . 125
Sideplane Board . . . . . . . . . . . . . . . . . . . . . 127
Removing the Sideplane Board . . . . . . . . . . 127
Installing the Sideplane Board . . . . . . . . . . . 127
SAS/SATA Backplane Board . . . . . . . . . . . . . . 129
Removing the SAS/SATA Backplane Board . . . . 129
Installing the SAS/SATA Backplane Board . . . . 130

8Contents
Control Panel Assembly (Service-only
Procedure) . . . . . . . . . . . . . . . . . . . . . . . . 131
Removing the Control Panel Assembly . . . . . . . 131
Installing the Control Panel Assembly . . . . . . . 133
System Board (Service-only Procedure) . . . . . . . . 133
Removing the System Board . . . . . . . . . . . . 133
Installing the System Board . . . . . . . . . . . . 136
4 Troubleshooting Your System . . . . . . . . 137
Safety First—For You and Your System . . . . . . . . . 137
Start-Up Routine . . . . . . . . . . . . . . . . . . . . . 137
Checking the Equipment . . . . . . . . . . . . . . . . . 138
Troubleshooting IRQ Assignment Conflicts . . . . 138
Troubleshooting External Connections . . . . . . . 139
Troubleshooting the Video Subsystem . . . . . . . 139
Troubleshooting the Keyboard . . . . . . . . . . . 140
Troubleshooting the Mouse . . . . . . . . . . . . 141
Troubleshooting Basic I/O Functions . . . . . . . . . . 141
Troubleshooting a Serial I/O Device . . . . . . . . 142
Troubleshooting a USB Device . . . . . . . . . . . 143
Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 143
Troubleshooting a Wet System . . . . . . . . . . . . . 144
Troubleshooting a Damaged System . . . . . . . . . . 146
Troubleshooting the System Battery . . . . . . . . . . 147
Troubleshooting Power Supplies . . . . . . . . . . . . 147

Contents 9
Troubleshooting System Cooling Problems . . . . . . . 149
Troubleshooting a Fan . . . . . . . . . . . . . . . 149
Troubleshooting System Memory . . . . . . . . . . . . 150
Troubleshooting an SD Card or Internal USB Key . . . 152
Troubleshooting an Optical Drive . . . . . . . . . . . . 153
Troubleshooting an External Tape Drive . . . . . . . . 154
Troubleshooting a Hard Drive . . . . . . . . . . . . . . 155
Troubleshooting a SAS Controller
Daughter Card . . . . . . . . . . . . . . . . . . . . . . 157
Troubleshooting Expansion Cards . . . . . . . . . . . 158
Troubleshooting the Microprocessors . . . . . . . . . 160
5 Running the System Diagnostics . . . . . 161
Using Server Administrator Diagnostics . . . . . . . . 161
System Diagnostics Features . . . . . . . . . . . . . . 161
When to Use the System Diagnostics . . . . . . . . . . 162
Running the System Diagnostics . . . . . . . . . . . . 162
System Diagnostics Testing Options . . . . . . . . . . 162
Using the Custom Test Options . . . . . . . . . . . . . 163
Selecting Devices for Testing . . . . . . . . . . . 163
Selecting Diagnostics Options . . . . . . . . . . . 163
Viewing Information and Results . . . . . . . . . 164

10 Contents
6 Jumpers and Connectors . . . . . . . . . . . 165
System Board Jumpers . . . . . . . . . . . . . . . . . 165
System Board Connectors . . . . . . . . . . . . . . . . 167
SAS/SATA Backplane Board Connectors . . . . . . . . 170
Sideplane Board Connectors . . . . . . . . . . . . . . 172
Expansion-Card Riser-Board Components and
PCIe Buses . . . . . . . . . . . . . . . . . . . . . . . . 172
Disabling a Forgotten Password . . . . . . . . . . . . 174
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 175
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 175
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

About Your System 11
About Your System
This section describes the physical, firmware, and software interface features
that provide and ensure the essential functioning of your system. The
physical connectors on your system’s front and back panels provide
convenient connectivity and system expansion capability. The system
firmware, applications, and operating systems monitor the system and
component status and alert you when a problem arises. System conditions
can be reported by any of the following:
• Front or back panel indicators
• System messages
• Warning messages
• Diagnostics messages
• Alert messages
This section describes each type of message, lists the possible causes, and
provides steps to resolve any problems indicated by a message. The system
indicators and features are illustrated in this section.
Other Information You May Need
CAUTION: The Product Information Guide provides important safety and
regulatory information. Warranty information may be included within this
document or as a separate document.
• The Rack Installation Guide or Rack Installation Instructions included
with your rack solution describes how to install your system into a rack.
• The
Getting Started Guide provides an overview of system features, setting
up your system, and technical specifications.
• CDs included with your system provide documentation and tools for
configuring and managing your system.
• Systems management software documentation describes the features,
requirements, installation, and basic operation of the software.
• Operating system documentation describes how to install (if necessary),
configure, and use the operating system software.

12 About Your System
• Documentation for any components you purchased separately provides
information to configure and install these options.
• Updates are sometimes included with the system to describe changes to
the system, software, and/or documentation.
NOTE: Always check for updates on support.dell.com and read the updates
first because they often supersede information in other documents.
• Release notes or readme files may be included to provide last-minute
updates to the system or documentation or advanced technical reference
material intended for experienced users or technicians.
Accessing System Features During Startup
Table 1-1 describes keystrokes that may be entered during startup to access
system features. If your operating system begins to load before you enter the
keystroke, allow the system to finish booting, and then restart your system
and try again.
Table 1-1. Keystrokes for Accessing System Features
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program" on page 48.
<F10> Opens the utility partition, allowing you to run the system
diagnostics. See "Running the System Diagnostics" on page 161
<F11> Enters the boot mode selection screen, allowing you to choose a
boot device.
<F12> Starts PXE boot.
<Ctrl><E> Enters the Baseboard Management Controller (BMC) Management
Utility, which allows access to the system event log (SEL) and
configuration of the remote access controller (RAC) card. See the
BMC User’s Guide for more information on setup and use of BMC.

About Your System 13
<Ctrl><C> This keystroke enters the SAS Configuration Utility. See your SAS
controller User’s Guide for more information.
<Ctrl><R> If you have the optional battery-cached SAS RAID controller, this
keystroke enters the RAID configuration utility. For more
information, see the documentation for your SAS controller card.
<Ctrl><S> If you have PXE support enabled through the System Setup
Program (see "Integrated Devices Screen" on page 54), this keystroke
allows you to configure NIC settings for PXE boot. For more
information, see the documentation for your integrated NIC.
Table 1-1. Keystrokes for Accessing System Features (continued)
Keystroke Description

14 About Your System
Front-Panel Features and Indicators
Figure 1-1 shows the controls, indicators, and connectors located behind the
optional rack bezel on the system's front panel.
Figure 1-1. Front-Panel Features and Indicators
Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors
Item Indicator, Button, or
Connector
Icon Description
1 Power-on indicator,
power button
The power-on indicator lights when
the system power is on.
The power button controls the DC
power supply output to the system.
When the system bezel is installed,
the power button is not accessible.
NOTE: When powering on the system,
the video monitor can take from
several seconds to over 2 minutes to
display an image, depending on the
amount of memory installed in the
system.
NOTE: On ACPI-compliant operating
systems, turning off the system using
the power button causes the system to
perform a graceful shutdown before
power to the system is turned off.
1 2 34 5678

About Your System 15
2 NMI button Used to troubleshoot software and
device driver errors when using
certain operating systems. This
button can be pressed using the end
of a paper clip.
Use this button only if directed to do
so by qualified support personnel or
by the operating system's
documentation.
3 System identification
button
The identification buttons on the
front and back panels can be used to
locate a particular system within a
rack. When one of these buttons is
pushed, the LCD panel on the front
and the blue system status indicator
on the back blink until one of the
buttons is pushed again.
Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued)
Item Indicator, Button, or
Connector
Icon Description

16 About Your System
4 LCD panel Provides system ID, status
information, and system error
messages.
The LCD lights during normal
system operation. Both the systems
management software and the
identification buttons located on the
front and back of the system can
cause the LCD to flash blue to
identify a particular system.
The LCD lights amber when the
system needs attention, and the
LCD panel displays an error code
followed by descriptive text.
NOTE: If the system is connected to
AC power and an error has been
detected, the LCD lights amber
regardless of whether the system has
been powered on.
5 USB connectors (2) Connects USB devices to the system.
The ports are USB 2.0-complaint.
6 Video connector Connects a monitor to the system.
7 Hard drives (2) One or two 2.5-inch hot plug
8 Optical drive
(optional)
One optional slim-line SATA
DVD-ROM drive or DVD-RW drive,
or combination CD-RW/DVD drive
(when available).
NOTE: DVD devices are data only.
Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued)
Item Indicator, Button, or
Connector
Icon Description

About Your System 17
Hard-Drive Indicator Codes
The hard-drive carriers have two indicators—the drive-activity indicator and
the drive-status indicator. See Figure 1-2. In RAID configurations, the drive-
status indicator lights to indicate the status of the drive. In non-RAID
configurations, only the drive-activity indicator lights; the drive-status
indicator is off.
Figure 1-2. Hard-Drive Indicators
Table 1-3 lists the drive indicator patterns for RAID hard drives. Different
patterns are displayed as drive events occur in the system. For example, if a
hard drive fails, the "drive failed" pattern appears. After the drive is selected
for removal, the "drive being prepared for removal" pattern appears, followed
1 drive-status indicator (green and
amber)
2 green drive-activity indicator
12

18 About Your System
by the "drive ready for insertion or removal" pattern. After the replacement
drive is installed, the "drive being prepared for operation" pattern appears,
followed by the "drive online" pattern.
NOTE: For non-RAID configurations, only the drive-activity indicator is active. The
drive-status indicator is off.
Back-Panel Features and Indicators
Figure 1-3 shows the controls, indicators, and connectors located on the
system's back panel.
Table 1-3. Hard-Drive Indicator Patterns for RAID
Condition Drive-Status Indicator Pattern
Identify drive/preparing for
removal
Blinks green two times per second
Drive ready for insertion or
removal
Off
Drive predicted failure Blinks green, amber, and off.
Drive failed Blinks amber four times per second.
Drive rebuilding Blinks green slowly.
Drive online Steady green.
Rebuild aborted Blinks green three seconds, amber three seconds, and
off six seconds.

About Your System 19
Figure 1-3. Back-Panel Features and Indicators
Connecting External Devices
When connecting external devices to your system, follow these guidelines:
• Most devices must be connected to a specific connector and device drivers
must be installed before the device operates properly. (Device drivers are
normally included with your operating system software or with the device
itself.) See the documentation that accompanied the device for specific
installation and configuration instructions.
1 PCIe slot 1 2 PCIe slot 2
3 PCIe slot 3 4 PCIe slot 4
5 power supply bay 1 (PS1) 6 power supply bay 2 (PS2)
7 system identification button 8 system status indicator
9 system status indicator connector 10 LOM4 connector (Gb/10Gb)a
a. Upgradeable to 10Gbps when available
11 LOM3 connector (Gb/10Gb)a12 LOM2 connector (Gb)
13 LOM1 connector (Gb) 14 2.0-compliant USB connectors (2)
15 video connector 16 serial connector
17 remote access controller (RAC)
connector (optional)
17 16
4
15 14 13 12 9 78
61 2 53
11 10

20 About Your System
• Always attach external devices while your system and the device are turned
off. Next, turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
For information about individual connectors, see "Jumpers and Connectors"
on page 165. For information about enabling, disabling, and configuring I/O
ports and connectors, see "Using the System Setup Program" on page 47.
Power Indicator Codes
The power button on the front panel controls the power to the system from
the system's power supplies. The power indicator lights green when the
system is on.
The indicators on the redundant power supplies show whether power is
present or whether a power fault has occurred (see Figure 1-4). Table 1-4 lists
the power supply indicator codes.
Table 1-4. Redundant Power Supply Indicators
Indicator Function
Power supply status Green indicates that the power supply is operational and
providing DC power to the system.
Power supply fault Amber indicates a problem with the power supply.
AC line status Green indicates that a valid AC source is connected to the
power supply and is operational.