Dell PowerEdge T710 User manual

Dell™ PowerEdge™ T710
Systems
Hardware Owner’s
Manual
book.book Page 1 Monday, June 15, 2009 11:33 AM

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this document is subject to change without notice.
© 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.;
Microsoft, Windows,Windows Server,and MS-DOS are either trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
April 2009 Rev. A00
book.book Page 2 Monday, June 15, 2009 11:33 AM

Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup. . . . . . . 11
Front-Panel Features and Indicators. . . . . . . . . . . . . . . . . . 12
LCD Panel Features . . . . . . . . . . . . . . . . . . . 14
Home Screen . . . . . . . . . . . . . . . . . . . . 16
Setup Menu. . . . . . . . . . . . . . . . . . . . . 16
View Menu . . . . . . . . . . . . . . . . . . . . . 17
Hard-Drive Status Indicators . . . . . . . . . . . . . . 18
Back-Panel Features and Indicators . . . . . . . . . . 20
Guidelines for Connecting External Devices . . . . . . 22
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 23
Power Indicator Codes . . . . . . . . . . . . . . . . . 24
LCD Status Messages . . . . . . . . . . . . . . . . . . 25
Solving Problems Described by LCD
Status Messages . . . . . . . . . . . . . . . . . . 38
Removing LCD Status Messages . . . . . . . . . . 38
System Messages . . . . . . . . . . . . . . . . . . . . 39
Warning Messages . . . . . . . . . . . . . . . . . . . 55
Diagnostics Messages . . . . . . . . . . . . . . . . . 56
Alert Messages . . . . . . . . . . . . . . . . . . . . . 56
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4Contents
Other Information You May Need . . . . . . . . . . . . 56
2 Using the System Setup Program
and UEFI Boot Manager . . . . . . . . . . . . . 57
Choosing the System Boot Mode . . . . . . . . . . . . 57
Entering the System Setup Program . . . . . . . . . . . 58
Responding to Error Messages. . . . . . . . . . . 58
Using the System Setup Program
Navigation Keys . . . . . . . . . . . . . . . . . . . 58
System Setup Options . . . . . . . . . . . . . . . . . . 59
Main Screen . . . . . . . . . . . . . . . . . . . . 59
Memory Settings Screen . . . . . . . . . . . . . . 61
Processor Settings Screen . . . . . . . . . . . . . 62
SATA Settings Screen. . . . . . . . . . . . . . . . 63
Boot Settings Screen . . . . . . . . . . . . . . . . 63
Integrated Devices Screen . . . . . . . . . . . . . 64
PCI IRQ Assignment Screen . . . . . . . . . . . . 65
Serial Communication Screen . . . . . . . . . . . 65
Embedded Server Management Screen
(Optional) . . . . . . . . . . . . . . . . . . . . . . 66
Power Management Screen . . . . . . . . . . . . 66
System Security Screen . . . . . . . . . . . . . . 67
Exit Screen . . . . . . . . . . . . . . . . . . . . . 69
Entering the UEFI Boot Manager. . . . . . . . . . . . . 69
Using the UEFI Boot Manager Navigation
Keys . . . . . . . . . . . . . . . . . . . . . . . . . 70
UEFI Boot Manager Screen. . . . . . . . . . . . . 70
UEFI Boot Settings Screen . . . . . . . . . . . . . 71
System Utilities Screen . . . . . . . . . . . . . . . 71
System and Setup Password Features. . . . . . . . . . 72
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Contents 5
Using the System Password . . . . . . . . . . . . 72
Using the Setup Password . . . . . . . . . . . . . 75
Embedded System Management . . . . . . . . . . . . 76
iDRAC Configuration Utility . . . . . . . . . . . . . . . 77
Entering the iDRAC Configuration Utility . . . . . . 77
3 Installing System Components . . . . . . . . 79
Recommended Tools. . . . . . . . . . . . . . . . . . . 79
Inside the System . . . . . . . . . . . . . . . . . . . . 79
Power Supplies . . . . . . . . . . . . . . . . . . . . . 81
Removing a Power Supply . . . . . . . . . . . . . 82
Installing a Power Supply . . . . . . . . . . . . . 83
Removing a Power Supply Blank . . . . . . . . . . 83
Installing a Power Supply Blank . . . . . . . . . . 83
Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 84
Removing the Front Bezel . . . . . . . . . . . . . 84
Installing the Front Bezel . . . . . . . . . . . . . . 85
Opening and Closing the System . . . . . . . . . . . . 85
Opening the System . . . . . . . . . . . . . . . . 85
Closing the System . . . . . . . . . . . . . . . . . 86
Cooling Shroud. . . . . . . . . . . . . . . . . . . . . . 87
Removing the Cooling Shroud . . . . . . . . . . . 87
Installing the Cooling Shroud. . . . . . . . . . . . 88
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . 89
Removing a Hard-Drive Blank . . . . . . . . . . . 90
Installing a Hard-Drive Blank. . . . . . . . . . . . 90
Removing a Hot-Swap Hard Drive . . . . . . . . . 90
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6Contents
Installing a Hot-Swap Hard Drive. . . . . . . . . . 91
Removing a Hard Drive From a
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 92
Installing a Hard Drive Into a
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 93
Optical and Tape Drives . . . . . . . . . . . . . . . . . 94
Removing an Optical or a Tape Drive . . . . . . . . 94
Installing an Optical or Tape Drive . . . . . . . . . 96
System Memory . . . . . . . . . . . . . . . . . . . . . 98
General Memory Module Installation
Guidelines . . . . . . . . . . . . . . . . . . . . . . 98
Mode-Specific Guidelines . . . . . . . . . . . . . 99
Installing Memory Modules. . . . . . . . . . . . 104
Removing Memory Modules . . . . . . . . . . . 106
Processors . . . . . . . . . . . . . . . . . . . . . . . 107
Removing a Processor . . . . . . . . . . . . . . 107
Installing a Processor. . . . . . . . . . . . . . . 110
Expansion Cards . . . . . . . . . . . . . . . . . . . . 114
Expansion Card Installation Guidelines. . . . . . 114
Installing an Expansion Card . . . . . . . . . . . 115
Removing an Expansion Card. . . . . . . . . . . 118
Internal SD Module . . . . . . . . . . . . . . . . . . 119
Installing the Internal SD Module. . . . . . . . . 119
Removing the Internal SD Module . . . . . . . . 121
Internal SD Flash Card . . . . . . . . . . . . . . . . . 122
Installing an Internal SD Flash Card . . . . . . . 122
Removing an Internal SD Flash Card . . . . . . . 122
Internal USB Memory Key . . . . . . . . . . . . . . . 123
NIC Hardware Key . . . . . . . . . . . . . . . . . . . 125
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Contents 7
RAID Battery . . . . . . . . . . . . . . . . . . . . . . . 127
Removing a RAID Battery. . . . . . . . . . . . . . 127
Installing a RAID Battery . . . . . . . . . . . . . . 128
Chassis Intrusion Switch . . . . . . . . . . . . . . . . 129
Removing the Chassis Intrusion Switch . . . . . . 129
Installing the Chassis Intrusion Switch . . . . . . 131
Integrated Storage Controller Card . . . . . . . . . . . 132
Removing an Integrated Storage
Controller Card . . . . . . . . . . . . . . . . . . . 132
Installing an Integrated Storage
Controller Card . . . . . . . . . . . . . . . . . . . 134
Removing an Integrated Storage Controller
Card Carrier. . . . . . . . . . . . . . . . . . . . . 135
Installing an Integrated Storage Controller
Card Carrier. . . . . . . . . . . . . . . . . . . . . 135
Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 136
Removing a Cooling-Fan Module . . . . . . . . . . 136
Installing a Cooling-Fan Module . . . . . . . . . . 137
Fan Cage . . . . . . . . . . . . . . . . . . . . . . . . . 138
Removing the Fan Cage. . . . . . . . . . . . . . . 138
Installing a Fan Cage . . . . . . . . . . . . . . . . 139
VFlash Media (Optional) . . . . . . . . . . . . . . . . . 140
Installing a VFlash Media. . . . . . . . . . . . . . 140
Removing a VFlash Media . . . . . . . . . . . . . 140
Integrated Dell Remote Access Controller 6
(iDRAC6) Enterprise Card (Optional) . . . . . . . . . . 140
Installing an iDRAC6 Enterprise Card . . . . . . . 140
Removing an iDRAC6 Enterprise Card . . . . . . . 142
System Battery . . . . . . . . . . . . . . . . . . . . . . 144
Replacing the System Battery . . . . . . . . . . . 144
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8Contents
Control Panel Assembly (Service-Only Procedure) . . 145
Removing the Control Panel Assembly . . . . . . 145
Installing the Control Panel Assembly . . . . . . 148
SAS Backplane (Service-Only Procedure) . . . . . . 149
Removing the SAS Backplane . . . . . . . . . . 149
Installing the SAS Backplane. . . . . . . . . . . 151
System Board (Service-Only Procedure) . . . . . . . 152
Removing the System Board . . . . . . . . . . . 152
Installing the System Board. . . . . . . . . . . . 154
Power Distribution Board (Service-Only Procedure) . 156
Removing the Power Distribution Board . . . . . 156
Installing the Power Distribution Board . . . . . 158
4 Troubleshooting Your System . . . . . . . . 159
Safety First — For You and Your System. . . . . . . . 159
Troubleshooting System Startup Failure. . . . . . . . 159
Troubleshooting External Connections . . . . . . . . 159
Troubleshooting the Video Subsystem. . . . . . . . . 160
Troubleshooting a USB Device . . . . . . . . . . . . 160
Troubleshooting a Serial I/O Device. . . . . . . . . . 161
Troubleshooting a NIC . . . . . . . . . . . . . . . . . 161
Troubleshooting a Wet System. . . . . . . . . . . . . 162
Troubleshooting a Damaged System. . . . . . . . . . 164
Troubleshooting the System Battery . . . . . . . . . . 165
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Contents 9
Troubleshooting Power Supplies . . . . . . . . . . . . 165
Troubleshooting System Cooling Problems . . . . . . . 166
Troubleshooting a Fan . . . . . . . . . . . . . . . . . . 166
Troubleshooting System Memory . . . . . . . . . . . . 167
Troubleshooting an Internal SD Card . . . . . . . . . . 169
Troubleshooting an Internal USB Memory Key . . . . . 170
Troubleshooting an Optical Drive . . . . . . . . . . . . 171
Troubleshooting a Tape Backup Unit . . . . . . . . . . 171
Troubleshooting an External Tape Drive . . . . . . . . 172
Troubleshooting a Hard Drive . . . . . . . . . . . . . . 174
Troubleshooting a Storage Controller . . . . . . . . . . 175
Troubleshooting a SAS or SAS RAID Controller . . . . 176
Troubleshooting Expansion Cards. . . . . . . . . . . . 178
Troubleshooting the Processors. . . . . . . . . . . . . 179
5 Running the System Diagnostics . . . . . . 181
Using Online Diagnostics . . . . . . . . . . . . . . . . 181
Embedded System Diagnostics Features . . . . . . . . 182
When to Use the Embedded System Diagnostics . . . . 182
Running the Embedded System Diagnostics . . . . . . 182
Embedded System Diagnostics Testing Options . . . . 183
Using the Custom Test Options . . . . . . . . . . . . . 183
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10 Contents
Selecting Devices for Testing. . . . . . . . . . . 183
Selecting Diagnostics Options . . . . . . . . . . 184
Viewing Information and Results . . . . . . . . . 184
6 Jumpers and Connectors. . . . . . . . . . . . 185
System Board Jumpers. . . . . . . . . . . . . . . . . 185
System Board Connectors . . . . . . . . . . . . . . . 186
SAS Backplane Board Connectors . . . . . . . . . . 189
Power Distribution Board Connectors. . . . . . . . . 191
Disabling a Forgotten Password. . . . . . . . . . . . 192
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 193
Contacting Dell. . . . . . . . . . . . . . . . . . . . . 193
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
book.book Page 10 Monday, June 15, 2009 11:33 AM

About Your System 11
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager" on page 57.
<F10> Enters System Services, which opens the Unified Server Configurator.
The Unified Server Configurator allows you to access utilities such as
system diagnostics. For more information, see the Unified Server
Configurator documentation.
<F11> Enters the BIOS Boot Manager or the UEFI Boot Manager, depending
on the system’s boot configuration. See "Using the System Setup
Program and UEFI Boot Manager" on page 57.
<F12> Starts PXE boot.
<Ctrl><E> Enters the Baseboard Management Controller (BMC) or iDRAC
Configuration Utility, which allows access to the system event log (SEL)
and configuration of remote access to the system. For more information,
see the BMC or iDRAC user documentation.
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see the
SAS adapter documentation.
<Ctrl><R> Enters the PERC configuration utility. For more information, see the
PERC card documentation.
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your integrated NIC.
book.book Page 11 Monday, June 15, 2009 11:33 AM

12 About Your System
Front-Panel Features and Indicators
Figure 1-1. Front Panel Features and Indicators
Item Indicator, Button, or
Connector
Icon Description
1 Front bezel Covers the system’s front-loading hard
drives.
2 USB connectors (2) Connects USB devices to the system.
The ports are USB 2.0-compliant.
3 NMI button Used to troubleshoot software and
device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
1
2
3
4
5
6
7
8
9
10
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About Your System 13
4 Power-on indicator,
power button
The power-on indicator lights when the
system power is on.
The power button controls the DC
power supply output to the system.
NOTE: When powering on the system, the
video monitor can take up to 25 seconds
to display an image, depending on the
amount of memory installed in the system.
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.
NOTE: To force an ungraceful shutdown,
press and hold the power button for five
seconds.
5 System identification
button
The identification button on the front
panel can be used to locate a particular
system. When the button is pushed, the
LCD panel on the front flashes blue
until the button is pushed again.
6 LCD menu buttons Allows you to navigate the control panel
LCD menu.
Item Indicator, Button, or
Connector
Icon Description
book.book Page 13 Monday, June 15, 2009 11:33 AM

14 About Your System
LCD Panel Features
The system's LCD panel provides system information, status, and error
messages to signify when the system is operating correctly or when the system
needs attention. See "LCD Status Messages" on page 25 for information
about specific status codes.
The LCD backlight lights blue during normal operating conditions and lights
amber to indicate an error condition. When the system is in standby mode,
the LCD backlight is off and can be turned on by pressing the Select button
on the LCD panel. The LCD backlight will remain off if LCD messaging is
turned off through the BMC or iDRAC utility, the LCD panel, or other tools.
7 LCD panel LCD panel — Provides system ID,
status information, and system error
messages.
Provides system ID, status information,
and system error messages.
The LCD lights blue during normal
system operation. The LCD lights
amber when the system needs attention,
and the LCD panel displays an error
code followed by descriptive text.
NOTE: If the system is connected to AC
power and an error has been detected,
the LCD lights amber regardless of
whether the system has been powered on.
8 Optical drive
(optional)
One or two optional SATA DVD-ROM
or DVD+RW drives.
NOTE: DVD devices are data only.
9 Tape drive
(optional)
One optional half-height (using one
drive bay) tape drive.
10 Front bezel lock Secures the front bezel to the system.
Item Indicator, Button, or
Connector
Icon Description
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About Your System 15
Figure 1-2. LCD Panel Features
Item Buttons Description
1 Left Moves the cursor back in one-step increments.
2 Select Selects the menu item highlighted by the
cursor.
3 Right Moves the cursor forward in one-step
increments.
During message scrolling:
• Press once to increase scrolling speed.
• Press again to stop.
• Press again to return to default scrolling
speed.
• Press again to repeat the cycle.
4 System identification Turns the system ID mode on (LCD panel
flashes blue) and off.
Press quickly to toggle the system ID on and
off. If the system hangs during POST, press and
hold the system ID button for more than five
seconds to enter BIOS Progress mode.
1
2
3
4
book.book Page 15 Monday, June 15, 2009 11:33 AM

16 About Your System
Home Screen
The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no
status messages or errors present. When the system is in standby mode, the
LCD backlight will turn off after five minutes of inactivity if there are no error
messages. Press one of the three navigation buttons (Select, Left, or Right) to
view the Home screen.
To navigate to the Home screen from another menu, continue to select the
up arrow until the Home icon is displayed, and then select the Home
icon.
From the Home screen, press the Select button to enter the main menu. See
the following tables for information on the Setup and View submenus.
Setup Menu
NOTE: When you select an option in the Setup menu, you must confirm the option
before proceeding to the next action.
Option Description
DRAC Select DHCP or Static IP to configure the network
mode. If Static IP is selected, the available fields are IP,
Subnet (Sub), and Gateway (Gtw). Select Setup DNS
to enable DNS and to view domain addresses. Two
separate DNS entries are available.
Set error Select SEL to display LCD error messages in a format
that matches the IPMI description in the SEL. This can
be useful when trying to match an LCD message with
an SEL entry.
Select Simple to display LCD error messages in a
simplified user-friendly description. See "LCD Status
Messages" on page 25 for a list of messages in this
format.
Set home Select the default information to be displayed on the
LCD Home screen. See "View Menu" on page 17 to see
the options and option items that can be selected to
display by default on the Home screen.
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About Your System 17
View Menu
Option Description
DRAC IP Displays the IPv6 addresses for the iDRAC6. Addresses
include DNS (Primary and Secondary), Gateway, IP,
and Subnet (IPv6 does not have Subnet).
MAC Displays the MAC addresses for DRAC, iSCSIn, or
NETn.
Name Displays the name of the Host, Model, or User String
for the system.
Number Displays the Asset tag or the Service tag for the system.
Power Displays the power output of the system in BTU/hr or
Watts. The display format can be configured in the Set
home submenu of the Setup menu. See "Setup Menu"
on page 16.
Temperature Displays the temperature of the system in Celsius or
Fahrenheit. The display format can be configured in the
Set home submenu of the Setup menu. See "Setup
Menu" on page 16.
book.book Page 17 Monday, June 15, 2009 11:33 AM

18 About Your System
Hard-Drive Status Indicators
Figure 1-3. Hard-Drive Indicators
1 drive-activity indicator (green) 2 drive-status indicator (green and
amber)
12
12
2.5-in carrier
3.5-in carrier
book.book Page 18 Monday, June 15, 2009 11:33 AM

About Your System 19
Drive-Status Indicator Pattern
(RAID Only)
Condition
Blinks green two times per second Identify drive/preparing for removal
Off Drive ready for insertion or removal
NOTE: The drive status indicator remains
off until all hard drives are initialized after
system power is applied. Drives are not
ready for insertion or removal during this
time.
Blinks green, amber, and off Drive predicted failure
Blinks amber four times per second Drive failed
Blinks green slowly Drive rebuilding
Steady green Drive online
Blinks green three seconds, amber three
seconds, and off six seconds.
Rebuild aborted
book.book Page 19 Monday, June 15, 2009 11:33 AM

20 About Your System
Back-Panel Features and Indicators
Figure 1-4. Back-Panel Features and Indicators
3
4
2
1
5
6
7
9
10
8
11
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