Dell PowerEdge XK946 User manual

Dell™ PowerEdge™ R900 Systems
Hardware Owner’s Manual

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
Information in this document is subject to change without notice.
© 2007 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly
forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Intel and Xeon are
registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks and
Windows Server is a trademark of Microsoft Corporation; Novell and NetWare are registered
trademarks of Novell, Inc.; Red Hat is a registered trademark of Red Hat, Inc.; SUSE is a registered
trademark of SUSE LINUX Products GmbH.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
September 2007 P/N XK946 Rev. A00

Contents 3
Contents
1 About Your System . . . . . . . . . . . . . . . . . 11
Other Information You May Need . . . . . . . . . . . . 11
Accessing System Features During Startup . . . . . . 12
Front Panel Features and Indicators . . . . . . . . . . 13
Hard Drive Indicator Codes . . . . . . . . . . . . 15
Connecting External Devices . . . . . . . . . . . 18
Back Panel Features and Indicators . . . . . . . . . . 19
Connecting External Devices . . . . . . . . . . . 20
Power Indicator Codes . . . . . . . . . . . . . . . . . 20
NIC Indications . . . . . . . . . . . . . . . . . . . . . 22
LCD Status Messages . . . . . . . . . . . . . . . . . . 22
Solving Problems Described by LCD Status Messages 33
Removing LCD Status Messages . . . . . . . . . 33
System Messages . . . . . . . . . . . . . . . . . . . . 34
Warning Messages . . . . . . . . . . . . . . . . . . . 39
Diagnostics Messages . . . . . . . . . . . . . . . . . 39
Alert Messages . . . . . . . . . . . . . . . . . . . . . 39
2 Using the System Setup Program . . . . . . 41
Entering the System Setup Program . . . . . . . . . . 41

4Contents
Responding to Error Messages . . . . . . . . . . 41
Using the System Setup Program . . . . . . . . . 42
System Setup Options . . . . . . . . . . . . . . . . . . 43
Main Screen . . . . . . . . . . . . . . . . . . . . 43
Memory Information Screen . . . . . . . . . . . . 45
CPU Information Screen . . . . . . . . . . . . . . 45
Integrated Devices Screen . . . . . . . . . . . . . 46
PCI IRQ Screen . . . . . . . . . . . . . . . . . . . 47
Serial Communication Screen . . . . . . . . . . . 47
Embedded Server Management Screen . . . . . . 48
System Security Screen . . . . . . . . . . . . . . 48
Trusted Platform Module (TPM) Security Screen . 49
Exit Screen . . . . . . . . . . . . . . . . . . . . . 49
System and Setup Password Features . . . . . . . . . 49
Using the System Password . . . . . . . . . . . . 50
Using the Setup Password . . . . . . . . . . . . . 53
Disabling a Forgotten Password . . . . . . . . . . . . 54
Baseboard Management Controller Configuration . . . 54
Entering the BMC Setup Module . . . . . . . . . . 55
BMC Setup Module Options . . . . . . . . . . . . 55
3 Installing System Components . . . . . . . . 57
Recommended Tools . . . . . . . . . . . . . . . . . . 58
Inside the System . . . . . . . . . . . . . . . . . . . . 58
Removing and Installing the Top Cover . . . . . . . . . 59
Removing the Top Cover . . . . . . . . . . . . . . 60
Installing the Top Cover . . . . . . . . . . . . . . 60
Hard Drives . . . . . . . . . . . . . . . . . . . . . . . 62

Contents 5
Before You Begin . . . . . . . . . . . . . . . . . . 62
Removing a Drive Blank . . . . . . . . . . . . . . 62
Installing a Drive Blank . . . . . . . . . . . . . . 63
Removing a Hot-Plug Hard Drive . . . . . . . . . 64
Installing a Hot-Plug Hard Drive . . . . . . . . . . 65
Replacing a Hard Drive Carrier . . . . . . . . . . . . . 66
Removing a Hard Drive From a Hard Drive Carrier 66
Installing a SAS Hard Drive Into a SATAu Drive Carrier 66
Installing a SATA Hard Drive Into a SATAu Hard Drive Carrier 67
Power Supplies . . . . . . . . . . . . . . . . . . . . . 68
Removing a Power Supply . . . . . . . . . . . . . 68
Installing a Power Supply . . . . . . . . . . . . . 69
System Fans . . . . . . . . . . . . . . . . . . . . . . . 70
Removing a Front System Fan . . . . . . . . . . . 70
Hot-plugging a Front System Fan . . . . . . . . . 71
Removing a Back System Fan . . . . . . . . . . . 72
Installing a Back System Fan . . . . . . . . . . . 73
Hot-plugging a Back System Fan . . . . . . . . . 73
Removing a Back System Fan Housing . . . . . . 74
Installing a Back System Fan Housing . . . . . . . 75
Cooling Shroud . . . . . . . . . . . . . . . . . . . . . 76
Removing the Cooling Shroud . . . . . . . . . . . 76
Installing the Cooling Shroud . . . . . . . . . . . 77
SAS Controller Card . . . . . . . . . . . . . . . . . . . 78
Removing a SAS Controller Card . . . . . . . . . 80
Installing an SAS Controller Card . . . . . . . . . 80
SAS and SAS RAID Controller Card Cabling Guidelines 80
RAID Battery . . . . . . . . . . . . . . . . . . . . . . . 84
Installing a RAID Battery . . . . . . . . . . . . . . 84

6Contents
Removing a RAID Battery . . . . . . . . . . . . . 85
Configuring the Boot Device . . . . . . . . . . . . . . 86
PCI Express Add-in Cards . . . . . . . . . . . . . . . . 86
Installing a PCI Express Card . . . . . . . . . . . . 86
Removing a PCI Express Card . . . . . . . . . . . 88
Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 88
Removing the Optical Drive . . . . . . . . . . . . 88
Installing the Optical Drive . . . . . . . . . . . . . 89
Replacing an Optical Drive Mounting Tray . . . . . . . 90
Removing an Optical Drive From an Optical Drive Mounting Tray
90
Installing an Optical Drive Into an Optical Drive Mounting Tray
92
System Memory . . . . . . . . . . . . . . . . . . . . . 92
General Memory Module Installation Guidelines . 92
Non-Optimal Memory Configurations . . . . . . . 93
Memory Sparing Support . . . . . . . . . . . . . 93
Memory Mirroring Support . . . . . . . . . . . . . 94
Removing a Memory Riser . . . . . . . . . . . . . 96
Installing a Memory Riser . . . . . . . . . . . . . 98
Memory Population Rules . . . . . . . . . . . . . 98
Removing the Memory Riser Cover . . . . . . . . 99
Installing Memory Modules . . . . . . . . . . . . 99
Removing Memory Modules . . . . . . . . . . . . 101
Processors . . . . . . . . . . . . . . . . . . . . . . . . 101
Removing a Processor Heat Sink . . . . . . . . . 101
Installing a Processor Heat Sink . . . . . . . . . . 104
Removing a Processor . . . . . . . . . . . . . . . 104
Installing a Processor . . . . . . . . . . . . . . . 105

Contents 7
System Battery . . . . . . . . . . . . . . . . . . . . . . 108
Replacing the System Battery . . . . . . . . . . . 108
Activating the NIC TOE . . . . . . . . . . . . . . . . . 110
I/O Riser . . . . . . . . . . . . . . . . . . . . . . . . . 110
Removing the I/O Riser . . . . . . . . . . . . . . . 110
Installing the I/O Riser . . . . . . . . . . . . . . . 111
Installing a DRAC . . . . . . . . . . . . . . . . . . . . 112
SAS Backplane (Service-only Procedure) . . . . . . . 114
Removing the SAS Backplane (3.5" Hard Drives) . 114
Installing the SAS Backplane (3.5-inch Hard Drives) 116
Removing the SAS Backplane (2.5-inch Hard Drives) 116
Installing the SAS Backplane (2.5" Hard Drives) . . 119
Power Interposer Board (Service-only Procedure) . . 119
Removing the Power Interposer Board . . . . . . 119
Installing the Power Interposer Board . . . . . . . 121
System Board (Service-only Procedure) . . . . . . . . 122
Removing the System Board . . . . . . . . . . . . 122
Installing the System Board . . . . . . . . . . . . 124
4 Troubleshooting Your System . . . . . . . . 127
Safety First—For You and Your System . . . . . . . . . 127
Start-Up Routine . . . . . . . . . . . . . . . . . . . . . 127
Checking the Equipment . . . . . . . . . . . . . . . . 128
Troubleshooting IRQ Assignment Conflicts . . . . 128
Troubleshooting External Connections . . . . . . 129
Troubleshooting the Video Subsystem . . . . . . . 129
Troubleshooting the Keyboard . . . . . . . . . . . 130

8Contents
Troubleshooting the Mouse . . . . . . . . . . . . 131
Troubleshooting Basic I/O Functions . . . . . . . . . . 131
Troubleshooting a Serial I/O Device . . . . . . . . 132
Troubleshooting a USB Device . . . . . . . . . . . 132
Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 133
Troubleshooting a Wet System . . . . . . . . . . . . . 134
Troubleshooting a Damaged System . . . . . . . . . . 135
Troubleshooting the System Battery . . . . . . . . . . 136
Troubleshooting Power Supplies . . . . . . . . . . . . 137
Troubleshooting System Cooling . . . . . . . . . . . . 138
Troubleshooting a Fan . . . . . . . . . . . . . . . 138
Troubleshooting System Memory . . . . . . . . . . . . 139
Troubleshooting an Optical Drive . . . . . . . . . . . . 141
Troubleshooting a Hard Drive . . . . . . . . . . . . . . 142
Troubleshooting a SAS or SAS RAID Controller Card . 144
Troubleshooting Expansion Cards . . . . . . . . . . . 145
Troubleshooting Processors . . . . . . . . . . . . . . 147
5 Running the System Diagnostics . . . . . . 149
Using PowerEdge Diagnostics . . . . . . . . . . . . . 149
System Diagnostics Features . . . . . . . . . . . . . . 149
When to Use the System Diagnostics . . . . . . . . . . 150
Executing System Diagnostics . . . . . . . . . . . . . 150

Contents 9
System Diagnostics Testing Options . . . . . . . . . . 150
Using the Custom Test Options . . . . . . . . . . . . . 151
Selecting Devices for Testing . . . . . . . . . . . 151
Selecting Diagnostics Options . . . . . . . . . . . 151
Viewing Information and Results . . . . . . . . . 152
6 Jumpers and Connectors . . . . . . . . . . . 153
System Board Jumpers and Connectors . . . . . . . . 153
System Board Connectors . . . . . . . . . . . . . . . . 154
SAS Backplane Connectors . . . . . . . . . . . . . . . 156
Power Interposer Connectors . . . . . . . . . . . . . . 160
Disabling a Forgotten Password . . . . . . . . . . . . 162
7 Getting Help . . . . . . . . . . . . . . . . . . . . . 165
Obtaining Assistance . . . . . . . . . . . . . . . . . . 165
Online Services . . . . . . . . . . . . . . . . . . 166
Automated Order-Status Service . . . . . . . . . 167
Support Service . . . . . . . . . . . . . . . . . . 167
Dell Enterprise Training and Certification . . . . . . . 167
Problems With Your Order . . . . . . . . . . . . . . . 167
Product Information . . . . . . . . . . . . . . . . . . . 167
Returning Items for Warranty Repair or Credit . . . . . 167
Before You Call . . . . . . . . . . . . . . . . . . . . . 168
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 170

10 Contents
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . 171