Dell PowerEdge XR4000w Manual

Dell PowerEdge XR4000w
Installation and Service Manual
Regulatory Model: E05X
Regulatory Type: E05X001
December 2022
Rev. A00

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.

Chapter 1: About this document.................................................................................................... 6
Chapter 2: Dell PowerEdge XR4000w system configurations and features ....................................7
System configurations - front view for PowerEdge XR4000w................................................................................7
System configurations - inside view for PowerEdge XR4000w.............................................................................. 8
Locating the Express Service Code and Service Tag.................................................................................................8
Chapter 3: Technical specifications............................................................................................. 10
Sled dimensions .................................................................................................................................................................10
System weight.................................................................................................................................................................... 10
Processor specifications................................................................................................................................................... 11
Supported operating systems..........................................................................................................................................11
Memory specifications.......................................................................................................................................................11
Storage specifications....................................................................................................................................................... 11
Ports and connectors specifications..............................................................................................................................11
USB ports specifications............................................................................................................................................. 11
NIC port specifications................................................................................................................................................ 11
Serial connector specifications..................................................................................................................................11
Environmental specifications........................................................................................................................................... 11
Environmental Considerations...................................................................................................................................12
Thermal restriction matrix..........................................................................................................................................13
Chapter 4: Initial system setup and configuration........................................................................ 15
Pre-operating system management applications....................................................................................................... 15
Witness BIOS POST codes..............................................................................................................................................15
Using the system................................................................................................................................................................16
Witness serial communication...................................................................................................................................16
Connecting to Witness via serial.............................................................................................................................. 17
Witness serial communication................................................................................................................................... 18
User interfaces: iDRAC............................................................................................................................................... 19
User interfaces: iDRAC GUI.......................................................................................................................................19
User interfaces: Redfish............................................................................................................................................ 22
User interfaces: RACADM.........................................................................................................................................23
User interfaces: IPMI..................................................................................................................................................26
Witness host.................................................................................................................................................................26
Witness serial communication.................................................................................................................................. 26
Witness power operations.........................................................................................................................................26
Witness power operations: Witness power button............................................................................................. 27
Witness power button LED behavior...................................................................................................................... 28
Witness power operations: iDRAC.......................................................................................................................... 28
Witness server power status is identified in GUI:................................................................................................28
Witness power operations: Redfish........................................................................................................................ 29
Witness power operations: RACADM.....................................................................................................................30
Witness power operations: host.............................................................................................................................. 30
Contents
Contents 3

Witness serial communication................................................................................................................................... 31
Getting Witness host network information............................................................................................................31
Witness host network: iDRAC...................................................................................................................................31
Witness host network: iDRAC GUI...........................................................................................................................31
Witness host network: Redfish................................................................................................................................ 32
Witness host network: RACADM.............................................................................................................................33
Witness host network: Witness host OS............................................................................................................... 33
Witness host network: ESXi..................................................................................................................................... 33
Using the Witness Heart Beat function................................................................................................................. 34
Getting system component versions...................................................................................................................... 36
Getting component version: Witness BIOS...........................................................................................................36
Getting component version: Witness manager (MCU)......................................................................................36
Getting component version: Witness i210 NIC.....................................................................................................36
Getting component version: Witness M.2 FW..................................................................................................... 36
Getting component version: Witness host............................................................................................................ 37
Getting component version: DOSA-W................................................................................................................... 37
Getting component version: Witness host............................................................................................................ 37
Updating Witness MCU: DUP...................................................................................................................................37
DOSA-W version: ESXi...............................................................................................................................................37
Updating system components.................................................................................................................................. 37
Updating the Witness BIOS...................................................................................................................................... 37
Updating Witness BIOS: DUP (Dell Update Package) ...................................................................................... 38
Updating system components..................................................................................................................................38
Updating Witness MCU: DUP...................................................................................................................................39
Updating the Chassis manager................................................................................................................................ 39
Updating Chassis manager: DUP.............................................................................................................................40
Updating Witness host: ESXi....................................................................................................................................40
Updating Witness DOSA-W...................................................................................................................................... 40
Updating Witness DOSA-W: ESXi........................................................................................................................... 40
Chapter 5: Minimum configuration to POST ............................................................................... 42
Chapter 6: Installing and removing system components.............................................................. 43
Safety instructions............................................................................................................................................................43
Before working inside your system ..............................................................................................................................43
After working inside your system.................................................................................................................................. 43
Recommended tools......................................................................................................................................................... 44
XR4000w sled.................................................................................................................................................................... 44
Removing a witness sled blank.................................................................................................................................44
Removing the witness sled....................................................................................................................................... 45
Installing the witness sled..........................................................................................................................................46
Installing a sled blank.................................................................................................................................................. 48
M.2 SSD module................................................................................................................................................................ 49
Removing the M.2 SSD module............................................................................................................................... 49
Installing the M.2 SSD module................................................................................................................................. 50
System battery ..................................................................................................................................................................51
Replacing the system battery................................................................................................................................... 51
System board..................................................................................................................................................................... 53
Removing the system board..................................................................................................................................... 53
4Contents

Installing system board...............................................................................................................................................54
Chapter 7: Recovering the Witness BIOS.....................................................................................56
Chapter 8: Recovering Witness BIOS: DUP flashing.....................................................................57
Chapter 9: Recovering the Witness host OS................................................................................ 58
Witness host installation: RASR.................................................................................................................................... 58
RASRISO to RASRUSB tool instructions.....................................................................................................................59
Chapter 10: Minimum configuration to POST ..............................................................................65
Chapter 11: Witness does not power on....................................................................................... 66
Chapter 12: Witness does not have serial output..........................................................................67
Chapter 13: Witness information does not appear in iDRAC......................................................... 68
Chapter 14: Witness Service Tag, EPPID, MAC information not reported.....................................69
Chapter 15: Chassis Manager, Witness MCU, or Witness BIOS DUPs failing................................ 70
Chapter 16: Jumpers and connectors........................................................................................... 71
System board jumpers and connectors........................................................................................................................ 71
DIP switch settings........................................................................................................................................................... 72
Disabling a forgotten password..................................................................................................................................... 72
Chapter 17: Getting help..............................................................................................................74
Recycling or End-of-Life service information.............................................................................................................74
Contacting Dell Technologies......................................................................................................................................... 74
Accessing system information by using QRL..............................................................................................................74
Quick Resource Locator for PowerEdge XR4000w system............................................................................. 75
Receiving automated support with SupportAssist ...................................................................................................75
Chapter 18: Documentation resources......................................................................................... 76
Contents 5

About this document
This document provides an overview about the system, information about installing and replacing components, diagnostic tools,
and guidelines to be followed while installing certain components.
1
6 About this document

Dell PowerEdge XR4000w system
configurations and features
The PowerEdge XR4000w system is a Witness sled with a chassis fan managed by the chassis manager and that supports:
●One Intel Atom C3508 processor with 4 cores
●16 GB DDR4 1866MT/s ECC RAM (soldered down)
●1 x M.2 NVMe SSD (2280)
Topics:
•System configurations - front view for PowerEdge XR4000w
•System configurations - inside view for PowerEdge XR4000w
•Locating the Express Service Code and Service Tag
System configurations - front view for PowerEdge
XR4000w
Figure 1. Front view of the witness sled
Table 1. Front view of the witness sled
Item Ports, panels, or slots Icon Description
1 Pull handle N/A Enables you to remove the witness sled from the chassis.
2 Network Interface Controller
(NIC) ports
The NIC ports that are integrated on the system board provide
network connectivity.
3 USB 3.0 port This port is USB 3.0-compliant.
4 Micro-USB connector N/A The micro-USB connector for the system console.
5Sled power button N/A Enables you to power on the sled.
6Information tag N/A The Information tag is a slide-out label panel that contains one MAC
address and EST.
2
Dell PowerEdge XR4000w system configurations and features 7

System configurations - inside view for PowerEdge
XR4000w
Figure 2. Inside the system -XR4000w
1. Processor and heat sink 2. M.2 SSD module
3. Information tag 4. Pull handle
5. System board
Locating the Express Service Code and Service Tag
The unique Express Service Code and Service Tag are used to identify the system.
The information tag is located on the rear of the system that includes system information such as iDRAC MAC address, Express
Service Tag label.
8Dell PowerEdge XR4000w system configurations and features

Figure 3. Locating the Service Tag of your system
1. Information tag (bottom view)
2. MAC address information label
3. Information tag (top view)
4. Express Service Tag label
Dell PowerEdge XR4000w system configurations and features 9

Technical specifications
The technical and environmental specifications of your system are outlined in this section.
Topics:
•Sled dimensions
•System weight
•Processor specifications
•Supported operating systems
•Memory specifications
•Storage specifications
•Ports and connectors specifications
•Environmental specifications
Sled dimensions
Figure 4. Sled dimensions
Table 2. PowerEdge XR4000w sled dimensions
X Y Z
83.25 mm (3.27 inches) 21.60 mm (0.85 inches) 250.79 mm (9.87 inches)
System weight
Table 3. PowerEdge XR4000w system weight
System configuration Maximum weight
1 x M.2 SSD (2280) 0.44 kg (0.97 pound)
3
10 Technical specifications

Processor specifications
Table 4. PowerEdge XR4000w processor specifications
Supported processor Number of processors supported
Intel Atom C3508 processor with 4 cores One
Supported operating systems
The PowerEdge XR4000w system supports the following operating systems:
●VMware ESXi
For more information, go to www.dell.com/ossupport.
Memory specifications
The PowerEdge XR4000w system supports 16 GB DDR4 ECC RAM (soldered down).
Storage specifications
The PowerEdge XR4000w system supports 1 x M.2 SSD of 960 GB (2280) storage pre-installed with ESXi boot image and
application data.
Ports and connectors specifications
USB ports specifications
The PowerEdge XR4000w system supports one USB 3.0-compliant port on the front of the system.
NIC port specifications
The PowerEdge XR4000w system supports 1 GbE x 2 (intel I210), RJ45 ports with LEDs on the front of the system.
Serial connector specifications
The PowerEdge XR4000w system supports one Micro-USB connector for RS232 serial port, which is a Micro USB on the front
of the system.
Environmental specifications
NOTE: For additional information about environmental certifications, refer to the Product Environmental Datasheet located
with the Documentation on www.dell.com/support/home.
Table 5. Operating and non-operating temperature considerations
Description Temperature range
Operating temperature range for rear air-flow
(RAF) configuration
-5 to <55°C with a startup temperature of 0°C
Technical specifications 11

Table 5. Operating and non-operating temperature considerations (continued)
Description Temperature range
Ambient temperature for rear air-fllow (RAF)
and normal air-flow (NAF) with GPU
45°C
Non-operating temperature range -40 to 85°C
Environmental Considerations
The PowerEdge XR4000w system is targeted for edge deployments and it meets all the additional standards for thermal, shock,
vibration parameters.
Table 6. Environmental considerations
Industry Configuration Description
Telco GR-1089-CORE Electromagnetic Compatibility and Electrical Safety
– Generic Criteria for Network Telecommunications
Equipment
GR-63-CORE NEBS Requirements: Physical Protection
SR-3580 (NEBS Level 3) NEBS Criteria Levels
GR-3108-CORE (Class 1) Network Equipment in the Outside Plant (OSP). An
exception is made for cold boot at 0C instead of -5C.
Military MILSTD 810H Environmental engineering considerations and
laboratory test
MILSTD 461G/// Requirements for the control of electromagnetic
interference characteristic of subsystems and
equipment
MILSTD 901E High impact shock test – Shipboard
MILSTD 1474E Department of Defense Design Criteria Standard
Noise Limits
Marine IEC-60945 Maritime navigation and radiocommunication
equipment and systems – General requirements
DNV-GL Environmental Test Specification for Instrumentation
and Automation Equipment
Power Industry IEEE 1613 Environmental and testing requirements for
communications networking devices in electric power
substations
IEC – 61850-3 Communication networks and systems for power
utility automation
Safety NA LDV, IEC/EN, CFR, CSA
EMC NA EN, CISPR, ES, DTAG, CFR, ICES, VCCI
EMV NA RoHS, WEEE, EN, ECE
12 Technical specifications

Thermal restriction matrix
Table 7. M.2 Support Thermal Limitation for XR4000r Chassis (RAF Configurations)
M.2 Type M.2 Module (Witness Sled)
Edge 2 (Max 55°C) Edge 1 (Max 50°C) ASHRAE A4 (Max 45°C)
Micron 480GB No No No
Micron 800GB No No No
Micron 960GB Yes Yes Yes
Micron 1.92TB No No No
Micron 3.84TB No No No
Hynix 480GB No No No
Hynix 800GB No No No
Hynix 960GB Yes Yes Yes
Hynix 1.92TB No No No
Hynix 3.84BT No No No
Table 8. M.2 Support Thermal Limitation for XR4000z Chassis (RAF Configurations)
M.2 Type M.2 Module (Witness Sled)
Edge 2 (Max 55°C) Edge 1 (Max 50°C) ASHRAE A4 (Max 45°C)
Micron 480GB No No No
Micron 800GB No No No
Micron 960GB Yes Yes Yes
Micron 1.92TB No No No
Micron 3.84TB No No No
Hynix 480GB No No No
Hynix 800GB No No No
Hynix 960GB Yes Yes Yes
Hynix 1.92TB No No No
Hynix 3.84BT No No No
Table 9. XR4000w Processor Support Thermal Limitation for XR4000r chassis (RAF Configurations)
Processor Type HSK type Fan type
XR4000 RAF Configurations
Edge 2 (Max
55°C)
Edge 1 (Max
50°C)
ASHRAE A4 (Max
45°C)
Intel Atom C3508, 4 cores, 11.5W Aluminum
extrusion Fan Yes Yes Yes
Table 10. XR4000w Processor Support Thermal Limitation for XR4000z chassis (RAF Configurations)
Processor Type HSK type Fan type
XR4000 RAF Configurations
Edge 2 (Max
55°C)
Edge 1 (Max
50°C)
ASHRAE A4 (Max
45°C)
Intel Atom C3508, 4 cores, 11.5W Aluminum
extrusion Fan Yes Yes Yes
Technical specifications 13

Table 11. M.2 Support Thermal Limitation for XR4000z Chassis (NAF Configurations)
M.2 Type M.2 Module (Witness Sled)
Edge 2 (Max 55°C) Edge 1 (Max 50°C) ASHRAE A4 (Max 45°C)
Micron 480GB No No No
Micron 800GB No No No
Micron 960GB Not Supported Not Supported Yes
Micron 1.92TB No No No
Micron 3.84TB No No No
Hynix 480GB No No No
Hynix 800GB No No No
Hynix 960GB Not Supported Not Supported Yes
Hynix 1.92TB No No No
Hynix 3.84BT No No No
Table 12. XR4000w Processor Support Thermal Limitation for XR4000r chassis (NAF Configurations)
Processor Type HSK type Fan type
NAF Configurations
Edge 2 (Max
55°C)
Edge 1 (Max
50°C)
ASHRAE A4 (Max
45°C)
Intel Atom C3508, 4 cores, 11.5W Aluminum
extrusion Fan Not Supported Yes
Thermal Restrictions
ASHRAE A4 Support Restriction for RAF (Reverse Air Flow Direction) Configurations
●In redundant mode, two power supplies are required. A single power supply failure is not supported.
Edge1 Support Restriction RAF (Reverse Air Flow Direction) Configurations
●In redundant mode, two power supplies are required. A single power supply failure is not supported.
Edge2 Support Restriction RAF (Reverse Air Flow Direction) Configurations
●In redundant mode, two power supplies are required. A single power supply failure is not supported.
ASHRAE A4 Support Restriction NAF (Normal Air Flow Direction) Configurations
●In redundant mode, two power supplies are required. A single power supply failure is not supported.
14 Technical specifications

Initial system setup and configuration
This section describes the tasks for initial setup and configuration of the Dell system. The section also provides general steps to
set up the system and the reference guides for detailed information.
Topics:
•Pre-operating system management applications
•Witness BIOS POST codes
•Using the system
Pre-operating system management applications
Perform the following steps to set up the system:
Steps
1. Unpack the system.
2. Install the system in the chassis.
3. Power on the chassis.
NOTE: The Witness node does not support any pre-operating system management applications (such as BIOS or iDRAC
configuration).
Witness BIOS POST codes
Witness BIOS POST values are reported through the CM to iDRAC. iDRAC presents these codes in its front-end interfaces such
as:
●iDRAC GUI
●Redfish
●RACADM
Additional interfaces that provide some Witness data:
●CPLD
●IPMI
Table 13. Witness BIOS POST codes
Phase POST codes DESCRIPTION
PEI 0x11 Pre-memory CPU initialization is started
PEI 0x15 Pre-memory North Bridge initialization is
started
PEI 0x19 Pre-memory South Bridge initialization is
started
PEI 0x32 CPU post-memory initialization is started
PEI 0x37 Post-Memory North Bridge initialization
is started
PEI 0x3B Post-Memory South Bridge initialization
is started
4
Initial system setup and configuration 15

Table 13. Witness BIOS POST codes (continued)
Phase POST codes DESCRIPTION
PEI 0x4F DXE IPL is started
PEI 0x60 DXE Core is started
DXE 0x61 NVRAM initialization
DXE 0x62 Installation of the South Bridge Runtime
Services
DXE 0x68 PCI host bridge initialization
DXE 0x69 North Bridge DXE initialization is started
DXE 0x6A North Bridge DXE SMM initialization is
started
DXE 0x70 South Bridge DXE initialization is started
DXE 0x71 South Bridge DXE SMM initialization is
started
DXE 0x78 ACPI module initialization
DXE 0x79 CSM initialization
DXE 0x90 Boot Device Selection (BDS) phase is
started
DXE 0x91 Driver connecting is started
DXE 0x92 PCI Bus initialization is started
DXE 0x94 PCI Bus Enumeration
DXE 0x95 PCI Bus Request Resources
DXE 0x96 PCI Bus Assign Resources
DXE 0x97 Console Output devices connect
DXE 0x9A USB initialization is started
DXE 0x9C USB Detect
DXE 0x9D USB Enable
DXE 0XA0 IDE initialization is started
DXE 0xA2 IDE Detect
DXE 0XAD Ready to Boot event
DXE 0xB4 USB hot plug
DXE 0xC0 No NVMe (M.2) bootable device
DXE 0xD9 Error loading Boot Option (Boot Image
failure)
Using the system
Witness serial communication
About this task
The Witness server utilizes a USB to UART method of serial communication accessible via a micro-USB form-factor port located
on the front panel.
16 Initial system setup and configuration

Connecting to Witness via serial
About this task
The Witness serial interface can be connected to with a USB to micro-USB cable.
Figure 5. USB (left) to Micro-USB (right) cable
Figure 6. USB (top) to Micro-USB (bottom) cable
The micro-USB end of the cable plugs in to the micro-USB port on the front panel of the Witness. The USB end of the cable
plugs into a USB port on the external system that will be communicating with the Witness.
If connecting from a Windows OS, additional drivers are required to access the UART interface.
●CP210x USB -> UART Bridge VCP Drivers: https://www.silabs.com/developers/usb-to-uart-bridge-vcp-drivers
●Download the CP210x Universal Windows Driver directly: https://www.silabs.com/documents/public/software/
CP210x_Universal_Windows_Driver.zip
After driver installation, the Witness UART interface should appear to the connecting system once the Witness is powered on.
Initial system setup and configuration 17

Figure 7. USB to UART Bridge device appears when Witness is powered on
The serial interface should then be accessible via serial TTY consoles such as PuTTY. Serial configuration baud rate must be set
to 115200. Other settings can be left at their default value.
Figure 8. PuTTY configuration for Witness serial connection
Witness serial communication
About this task
The Witness serial interface allows interaction with the Witness BIOS. See: Pre-operating system management applications for
some additional information.
18 Initial system setup and configuration

User interfaces: iDRAC
About this task
NOTE: A valid Service Tag must be programmed to the Witness and the CM must have backed up this tag as part of
the Witness Easy Restore (FRU recovery) process. Without a valid Service Tag, the iDRAC will not report all Witness
information. See Witness FRU deployment for more information.
The iDRAC of a compute sled connected to the same CM as a Witness node has several methods of interacting with or
collecting information from the Witness.
Witness node information, status, and power control interfaces are available through the following compute node interfaces:
●iDRAC GUI
●Redfish
●RACADM
Additional interfaces that provide some Witness data:
●CPLD
●IPMI
User interfaces: iDRAC GUI
About this task
The Witness landing page under System Overview contains the data fields and available options gathered from the CM for the
node.
For Witness power operation through the iDRAC GUI, please see Witness power operations: iDRAC GUI.
For Witness heartbeat operation through the iDRAC GUI, please see Using the Witness heartbeat function
The iDRAC GUI Witness Server page:
Initial system setup and configuration 19

Figure 9. iDRAC Witness landing page
20 Initial system setup and configuration