Dell External OEMR 850 User manual

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Dell OpenManage™
Server Administrator Version 2.3
User’s Guide

Notes and Notices
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
____________________
Information in this document is subject to change without notice.
© 2005 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, PowerVault,and Dell OpenManage are trademarks of Dell Inc.; Microsoft,
Windows, MS-DOS, and Windows NT are registered trademarks and Windows Server is a trademark of Microsoft Corporation; Intel and Pentium
are registered trademarks and Intel386 is a trademark of Intel Corporation; Novell and NetWare are registered trademarks of Novell Inc.; Red
Hat is a registered trademark of Red Hat, Inc.; VESA is a registered trademark of Video Electronics Standards Association; UNIX is a registered
trademark of The Open Group in the United States and other countries; OS/2 is a registered trademark of International Business Machines
Corporation.
Server Administrator includes software developed by the Apache Software Foundation (www.apache.org). Server Administrator utilizes the
OverLIB JavaScript library. This library can be obtained from www.bosrup.com.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
November 2005

Contents 3
Contents
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Integrated Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Server Administrator Home Page . . . . . . . . . . . . . . . . . . . . . 10
Instrumentation Service . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Remote Access Service . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Storage Management Service . . . . . . . . . . . . . . . . . . . . . . . 11
Diagnostic Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Other Documents You Might Need . . . . . . . . . . . . . . . . . . . . . . . 12
Obtaining Technical Assistance. . . . . . . . . . . . . . . . . . . . . . . . . 13
2 What’s New for Version 2.3. . . . . . . . . . . . . . . . . . . . . . . 15
3 Setup and Administration . . . . . . . . . . . . . . . . . . . . . . . . 17
Security Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Role-Based Access Control . . . . . . . . . . . . . . . . . . . . . . . . 17
Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Encryption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Assigning User Privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Creating Server Administrator Users for Supported
Windows Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . 19
Creating Server Administrator Users for Supported
Red Hat Enterprise Linux Operating Systems. . . . . . . . . . . . . . . . 21
Disabling Guest and Anonymous Accounts in Supported
Windows Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . 22

4Contents
Configuring the SNMP Agent . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuring the SNMP Agent for Systems Running Supported
Windows Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuring the SNMP Agent on Systems Running Supported
Red Hat Enterprise Linux Operating Systems. . . . . . . . . . . . . . . . 26
X.509 Certificate Management Prerequisites . . . . . . . . . . . . . . . . . . 29
Firewall Configuration on Systems Running Supported
Red Hat Enterprise Linux Operating Systems . . . . . . . . . . . . . . . . . . 29
4 Using Server Administrator . . . . . . . . . . . . . . . . . . . . . . 31
Starting Your Server Administrator Session . . . . . . . . . . . . . . . . . . 31
Logging In and Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Single Sign-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Systems Running a Supported Microsoft Windows Server 2003
Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
The Server Administrator Home Page . . . . . . . . . . . . . . . . . . . . . . 34
Global Navigation Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
System Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Action Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using the Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using the Preferences Home Page . . . . . . . . . . . . . . . . . . . . . . . 38
Using the Server Administrator Command Line Interface . . . . . . . . . . . 39
Secure Port Server and Security Setup . . . . . . . . . . . . . . . . . . . . . 40
Setting User and System Preferences . . . . . . . . . . . . . . . . . . . 40
X.509 Certificate Management . . . . . . . . . . . . . . . . . . . . . . . 42
Controlling Server Administrator . . . . . . . . . . . . . . . . . . . . . . . . 42
Starting Server Administrator . . . . . . . . . . . . . . . . . . . . . . . 42
Stopping Server Administrator . . . . . . . . . . . . . . . . . . . . . . . 43
Restarting Server Administrator . . . . . . . . . . . . . . . . . . . . . . 43

Contents 5
5 Installing Server Administrator . . . . . . . . . . . . . . . . . . . . 45
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Upgrade Using the Service Pack Capability . . . . . . . . . . . . . . . . 45
Dell PowerEdge Installation and Server Management CD. . . . . . . . . 45
Unattended and Silent Installation . . . . . . . . . . . . . . . . . . . . . 46
Upgrading Server Administrator . . . . . . . . . . . . . . . . . . . . . . 46
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Supported Operating Systems . . . . . . . . . . . . . . . . . . . . . . . 47
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Installation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Installing Server Administrator with Citrix . . . . . . . . . . . . . . . . . 50
Considerations Before Installing Storage Management Service . . . . . 50
6 Instrumentation Service. . . . . . . . . . . . . . . . . . . . . . . . . 55
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Managing Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Managing System Tree Objects . . . . . . . . . . . . . . . . . . . . . . . . . 57
Server Administrator Home Page System Tree Objects. . . . . . . . . . . . . 58
System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Managing Preferences: Home Page Configuration Options . . . . . . . . . . 79
General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Server Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
7 Working With the Baseboard Management
Controller (BMC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Viewing Basic BMC Information . . . . . . . . . . . . . . . . . . . . . . . . 82
Configuring BMC Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Setting BMC Platform Event Filter Alerts . . . . . . . . . . . . . . . . . . . . 83
Setting Platform Event Alert Destinations . . . . . . . . . . . . . . . . . 85

6Contents
Configuring the BMC to use a Serial Over LAN (SOL) Connection . . . . . . . 85
Configuring the BMC to use a Serial Port Connection . . . . . . . . . . . . . 86
Configuring the BMC to use a Virtual LAN Connection . . . . . . . . . . . . . 87
8 Remote Access Service . . . . . . . . . . . . . . . . . . . . . . . . . 89
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Hardware Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Software Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Adding and Configuring DRAC Users . . . . . . . . . . . . . . . . . . . . . . 91
Configuring an Existing DRAC User . . . . . . . . . . . . . . . . . . . . . . . 92
Configuring the DRAC Network Properties . . . . . . . . . . . . . . . . . . . 93
Configuring the DRAC Alert Properties . . . . . . . . . . . . . . . . . . . . . 94
Configuring the SNMP Alert Properties . . . . . . . . . . . . . . . . . . 95
Configuring DRAC III Dial-in (PPP) Users and Modem Settings . . . . . . . . 95
Adding and Configuring a DRAC III Dial-In (PPP) User. . . . . . . . . . . 95
Adding and Configuring DRAC III Demand Dial-Out Entries . . . . . . . . 96
Configuring the DRAC III Modem Settings . . . . . . . . . . . . . . . . . 97
Configuring the DRAC Remote Features Properties. . . . . . . . . . . . . . . 97
Configuring DRAC Security . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Certificate Management . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Configuring Remote Connect Authentication Options . . . . . . . . . . 101
Accessing and Using a Dell Remote Access Controller . . . . . . . . . . . 101
9 Storage Management Service . . . . . . . . . . . . . . . . . . . 103
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Software Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Hardware Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Basic Storage Management Service . . . . . . . . . . . . . . . . . . . . . 105
Basic Storage Management and Array Manager . . . . . . . . . . . . 106
Basic Storage Management Tree Objects . . . . . . . . . . . . . . . . 106

Contents 7
Enhanced Storage Management Service . . . . . . . . . . . . . . . . . . . 106
Enhanced Storage Management Service and Array Manager . . . . . 107
Enhanced Storage Management Tree Objects. . . . . . . . . . . . . . 107
Enhanced Storage Management Tasks . . . . . . . . . . . . . . . . . 108
Comparing the Enhanced Storage Management Service
and Array Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Migrating from Array Manager to the Enhanced
Storage Management Service . . . . . . . . . . . . . . . . . . . . . . . . . 115
Basic and Enhanced Storage Management
Command Line Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Displaying Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
10 Diagnostic Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Devices Supported by the Diagnostic Service . . . . . . . . . . . . . . . . 118
Diagnostic Service Features. . . . . . . . . . . . . . . . . . . . . . . . . . 119
Upgrading the Diagnostic Service. . . . . . . . . . . . . . . . . . . . . . . 120
Configuring the Diagnostic Service . . . . . . . . . . . . . . . . . . . . . . 120
Configuring the Applications Settings . . . . . . . . . . . . . . . . . . 120
Configuring the Test Execution Settings . . . . . . . . . . . . . . . . . 121
Re-enumerating Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Running Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Scheduling Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Reviewing Scheduled Tests . . . . . . . . . . . . . . . . . . . . . . . 125
11 Server Administrator Logs . . . . . . . . . . . . . . . . . . . . . . 127
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Integrated Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Log Window Task Buttons . . . . . . . . . . . . . . . . . . . . . . . . 127

8Contents
Server Administrator Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Hardware Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Alert Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
POST Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Command Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
12 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Setting Alert Actions for Systems Running a Supported
Red Hat®Enterprise Linux Operating System . . . . . . . . . . . . . . . . . 131
BMC Platform Events Filter Alert Messages . . . . . . . . . . . . . . . 132
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Introduction 9
Introduction
Overview
Server Administrator provides a comprehensive, one-to-one systems management solution in two
ways: from an integrated, Web browser-based GUI (the Server Administrator home page) and from a
command line interface (CLI) through the operating system. Server Administrator is designed for
system administrators to both locally and remotely manage systems on a network.
Server Administrator allows system administrators to focus on managing their entire network by
providing comprehensive one-to-one systems management.
NOTE: For the purposes of Server Administrator, a system can be a stand-alone system, a server with
attached network storage units in separate chassis, or a modular system consisting of one or more server
modules in a chassis.
Server Administrator provides information about:
• Systems that are operating properly and systems that have problems
• Systems that require updates
• Systems that require remote recovery operations
Integrated Features
Server Administrator provides easy-to-use management and administration of local and remote systems
through a comprehensive set of integrated management services. Server Administrator resides solely
on the system being managed and is accessible both locally and remotely from the Server Administrator
home page. Remotely monitored systems may be accessed by dial-in, LAN, or wireless connections.
Server Administrator ensures the security of its management connections through role-based access
control (RBAC), authentication, and industry-standard secure socket layer (SSL) encryption.
Installation
You can install Server Administrator by using several methods. The Dell™ PowerEdge™ Installation
and Server Management CD provides a setup program to install, upgrade, and uninstall Server
Administrator and other managed system software components on your managed system.
The Dell Systems Management Consoles CD provides a setup program to install, upgrade, and
uninstall management station software components on your management station. Additionally, you
can install Server Administrator on multiple systems through an unattended installation across a
network. Lastly, if you have a modular system, or if your Microsoft®Windows®operating system
was preinstalled, you already have the Server Administrator installed on your system.

10 Introduction
NOTE: If you have a modular system, you must install Server Administrator on each server module that is installed
in the chassis.
To update individual Server Administrator components, use component specific Dell Update Packages.
Use the Dell Server Update Utility application CD to view the complete version report and to update an
entire system. The Server Update Utility is a CD-ROM based application for identifying and applying
updates to your server. The Server Update Utility can be downloaded from support.dell.com.
See the Server Update Utility User's Guide for more information about obtaining and using the Server
Update Utility (SUU) to update your Dell PowerEdge server or to view the updates available for any
server listed in the Repository.
Server Administrator Home Page
The Server Administrator home page provides easy to set up and easy-to-use Web browser-based system
management from the managed system or from a remote host through a LAN, dial-up service, or wireless
network. When the Server Administrator secure port server is installed and configured on the managed
system, you can perform remote management functions from any system that has a supported Web
browser and connection. Additionally, the Server Administrator home page provides extensive,
context-sensitive online help.
Instrumentation Service
The Instrumentation Service provides rapid access to detailed fault and performance information
gathered by industry-standard systems management agents and allows remote administration of
monitored systems, including shutdown, startup, and security.
Remote Access Service
NOTE: The Remote Access Service is not available on modular systems. You must directly connect to the Dell
Remote Access Controller (DRAC) on a modular system. See the Dell Embedded Remote Access/MC User's Guide
for more information.
The Remote Access Service provides a complete, remote system management solution for systems
equipped with a DRAC solution. The Remote Access Service provides remote access to an inoperable
system, allowing you to get the system up and running as quickly as possible. The Remote Access Service
also provides alert notification when a system is down and allows you to remotely restart a system.
Additionally, the Remote Access Service logs the probable cause of system crashes and saves the most
recent crash screen.