DELTA GROUP Vivotek SUPREME SD9368-EHL User manual

User’s Manual
Speed Dome
Network Camera
5MP / 2MP • 30x Zoom • 30fps • NEMA 4x • 200m Smart IR • Smart Stream III
Smart VCA • IP66 • IK10 • Extreme Weatherproof • ESD/Surge Protection
SD9384-EHL
SD9368-EHL
Rev. 1.1

VIVOTEK
2 - User's Manual
Table of Contents
Read Before Use.....................................................................................................................................3
Overview.......................................................................................................................................................4
Revision History ......................................................................................................................................4
Package Contents ...................................................................................................................................5
Symbols and Statements in this Document.............................................................................................5
Physical Description ............................................................................................... 9
Hardware Installation .............................................................................................................................13
Network Deployment .............................................................................................................................27
Software Installation ..............................................................................................................................30
Ready to Use.........................................................................................................................................34
Accessing the Network Camera .................................................................................................................35
Using Web Browsers.............................................................................................................................35
Using RTSP Players..............................................................................................................................37
Using 3GPP-compatible Mobile Devices...............................................................................................38
Using VIVOTEK Recording Software ....................................................................................................39
Main Page ..................................................................................................................................................40
Client Settings ............................................................................................................................................47
Conguration ..............................................................................................................................................52
System > General settings ....................................................................................................................53
System > Homepage layout .................................................................................................................56
System > Logs ......................................................................................................................................59
System > Parameters ...........................................................................................................................62
System > Maintenance..........................................................................................................................63
Media > Image ....................................................................................................................................67
Media > Video .......................................................................................................................................83
■ Smart stream III..................................................................................................................................85
Media > Audio........................................................................................................................................92
Media proles ........................................................................................................................................94
Network > General settings...................................................................................................................95
Network > Streaming protocols .........................................................................................................102
Network > DDNS ...............................................................................................................................108
Network > SNMP (Simple Network Management Protocol)................................................................ 113
Network > FTP .................................................................................................................................... 114
Bonjour ................................................................................................................................................ 115
Security > User accounts .................................................................................................................... 116
Security > HTTPS (Hypertext Transfer Protocol over SSL/TLS) .............................................. 118
Security > Access List .......................................................................................................................125
PTZ > PTZ settings ............................................................................................................................131
Event > Event settings ........................................................................................................................138
Applications > Motion detection...........................................................................................................156

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User's Manual - 3
Applications > Smart Tracking Advanced........................................................................................................... 159
Applications > DI and DO ................................................................................................................................. 160
Applications > Tampering detection ................................................................................................................... 161
Applications > Audio detection ......................................................................................................................... 162
Applications > VADP (VIVOTEK Application Development Platform) ............................................................... 164
Recording > Recording settings ........................................................................................................................ 167
Storage .............................................................................................................................................................. 172
Storage > SD card management........................................................................................................................ 172
Storage > NAS management ............................................................................................................................. 173
Storage > Content management ........................................................................................................................ 175
Appendix ................................................................................................................................................................. 178
URL Commands for the Network Camera.......................................................................................................... 178
Technology License Notice................................................................................................................................. 453
Electromagnetic Compatibility (EMC)................................................................................................................. 454
Read Before Use
The use of surveillance devices may be prohibited by law in your country. The Network Camera is not
only a high-performance web-ready camera but can also be part of a exible surveillance system. It is
the user’s responsibility to ensure that the operation of such devices is legal before installing this unit for
its intended use.
It is important to rst verify that all contents received are complete according to the Package Contents
listed below. Take note of the warnings in the Quick Installation Guide before the Network Camera is
installed; then carefully read and follow the instructions in the Installation chapter to avoid damage due to
faulty assembly and installation. This also ensures the product is used properly as intended.
The Network Camera is a network device and its use should be straightforward for those who have basic
networking knowledge. It is designed for various applications including video sharing, general security/
surveillance, etc. The Configuration chapter suggests ways to best utilize the Network Camera and
ensure proper operations. For creative and professional developers, the URL Commands of the Network
Camera section serves as a helpful reference to customizing existing homepages or integrating with the
current web server.
セキュリティ基準（新規則第34条の10)
「本製品は 電気通信事業者（移動通信会社、固定通信会社、インターネットプロバイダ等）
の通信回線（公衆無線 LAN を含む ）
に直接接続することができません。本製品をインターネットに接続する場合は、必ずルータ等
を経由し接続してください。」

VIVOTEK
4 - User's Manual
Overview
The SD9384-EHL and SD9368-EHL is the latest professional speed dome camera from
VIVOTEK, specifically designed to enhance low light surveillance in large coverage areas.
Equipped with 200 M IR illuminators and a 30x optical zoom lens, the camera provides a superb
low light image in the most challenging situations. .
The camera is the rst PTZ surveillance camera with IR Illumination to utilize H.265 compression
technology. When combined with VIVOTEK's Smart Stream III technology, users can obtain
bandwidth savings of up to 80% compared to traditional H.264. By combining 5MP resolution
with H.265, IR illuminators, VAIR, WDR, and 30x optical zoom, the camera is able to capture
fine details at top-notch quality, 24 hours a day, 7 days a week. The camera comes with an
IP66- and NEMA 4X-rated housing that protects against rain, dust, and corrosion. The camera
features a wide operating temperature range from -40°C to 55°C, ensuring continuous operation
under the most extreme weather conditions and hazardous environments. This makes the
camera ideally suited to monitor wide open spaces such as ports, highways, cities, and parking
lots where high-level precision is required.
As with all VIVOTEK true day/night cameras, the camera features a removable IR-cut filter,
maintaining clear images 24 hours a day. Audio detection is included by recognizing changes in
ambient noise. The camera also includes a SD/SDHC/SDXC card slot and supports up to 60 fps
in 1080P resolution.
Revision History
■ Rev. 1.0: Initial release
■ Rev. 1.1: Added SD9368-EHL. Updated the top interface cap and tether wire installation details and the
DO pin connection.
IMPORTANT:
1. The product must be installed and protected in a location that is not easily accessible, and
is away from impacts or heavy vibration. For example, at the location where the surveillance
cameras are looking down or installed at high positions such as on a wall, or at least 3 meters
above the ground.
2. Maintenance and repair work must always be carried out by qualied technical personnel.
Disconnect power from the unit when performing a maintenance task.
3. If powered by a power adapter, the adapter should be properly grounded.

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User's Manual - 5
Package Contents
■ SD9384
■ Wall Mount Bracket / Screws / waterproof round cap
■ Screws and anchors / Alignment Sticker / T10 and T25 L-wrench
■ Quick Installation Guide
■ RJ45 Ethernet penetration cap, Terminal blocks for DI/DO, audio, and AC/DC/GND wires.
■ Ground wire.
Symbols and Statements in this Document
i
INFORMATION: provides important messages or advices that might help prevent inconvenient
or problem situations.
NOTE: Notices provide guidance or advices that are related to the functional integrity of the
machine.
Tips: Tips are useful information that helps enhance or facilitae an installation, function, or
process.
WARNING: or IMPORTANT:: These statements indicate situations that can be dangerous or
hazardous to the machine or you.
Electrical Hazard: This statement appears when high voltage electrical hazards might occur
to an operator.
IMPORTANT:
WARNING:
These devices(IR LED) emit highly concentrated infrared light, which view angle(range) is
smoothly varied depending on operation mode. To avoid risk of eye injury, please do
not look directly at the LEDs at a near distance and remember to use the
camera live view to check if the IR illumination is active!
Use appropriate shielding or eye protection.
Below are the requirements for powering the the speed dome:
Power source Power Consumption
AC 24V & DC 48V Max. 51W ( Heater & Fan on );Max 45W ( Heater & Fan off )
High power PoE
(IEEE 802.3 BT
class 6)
Max. 51W ( Heater & Fan on );Max 45W ( Heater & Fan off ), using VIVOTEK's AP-
GIC-011A-095
■ The DI/DO and audio wires are user-supplied and separately purchased.
■ An M20 waterproof cable gland can be necessary and is user-supplied.

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6 - User's Manual
NOTE:
Camera Hardware Preventative Maintenance:
1. Visual inspection of all major components including accessories, cabling and connections
where accessible for signs of deterioration or damage.
2. Check and clean cameras, lenses and housings inside and out as needed.
• Please do not scratch, damage, or leave fingerprints on the dome/front cover and/or lens
because this may decrease image quality.
• For general cleaning of dirty areas, it is suggested to use compressed air to remove dust
and/or other debris in order not to damage the on-board components.
• In order to clean oil stains, it is recommended to use a spray-type decomposing cleaner
(absolutely avoid reciprocating wipes on the surface). After the oil has decomposed, spray
it with water, dry with air, and/or absorb water with a cotton cloth or a soft cloth (dab, please
avoid wiping).
• Do not use harsh detergents, gasoline, benzene or acetone, etc. to clean as they may
deform or cause damage to the product. Also, excessive cleaning could damage the surface.
3. Check images for correct eld of view (pan, tilt and zoom focus) and adjust as necessary.
4. Check and replace the Micro SD memory card as needed.
• Stop edge recording before removing the Micro SD memory card.
• Make sure that the Micro SD memory card is right side up and do not insert it with force,
otherwise it may be damaged.
• When it is raining or the humidity is high, insertion or ejection of the Micro SD memory card
is not recommended.
5. Disassembly of the dome/front cover carries the risk of internal dew condensation, so please
remember to replace the desiccant bags on the inside of the cameras before reassembly.
6. Check that the camera view has not been blocked by obstacles and that you can see the
property perimeter clearly.
7. Make sure the interiors of cameras and accessories, like mounting kits and/or enclosures,
are clean and dry.
8. Make sure cameras are securely attached to the wall/ceiling/mounting kits.
IMPORTANT:
1. Please contact VIVOTEK's certied dealers for power adapters.
2. Installation and maintenance service should only be performed by qualied technicians.
3. If powered by a power adapter, the adapter should be properly grounded.
4. The power cord must be connected to a socket or outlet with a ground connection.

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User's Manual - 7
IMPORTANT:
1. The product must be installed and protected in a location that is not easily accessible, and
is away from impacts or heavy vibration. For example, at the location where the surveillance
cameras are looking down or installed at high positions such as on a wall, or at least 3 meters
above the ground.
2. The camera should be installed at least 10 centimeters away from the eave of a building.
3. If powered by a power adapter, the adapter should be properly grounded.
4. Maintenance and repair work must always be carried out by qualied technical personnel.
5. Disconnect power from the unit when performing a maintenance task.
6. Please contact VIVOTEK's certied dealers for power adapters.
IMPORTANT:
1. The camera is only to be connected to PoE networks without routing to outside plants.
2. For PoE connection, use only UL listed I.T.E. with PoE output.
1. La caméra ne doit être raccordée qu’à des réseaux PoE, sans routage vers des installations
extérieures.
2. Pour les raccordements PoE, utilisez uniquement un équipement de TI homologué UL, avec
une sortie PoE.
Use the camera only with a DC power supply that is UL listed, and limited power source (LPS)
certied. The power supply should bear the UL listed and LPS marks. The power supply should
also meet any safety and compliance requirements for the country of use.
n’utilisez la caméra qu’avec un bloc d’alimentation CC homologué UL, ainsi qu’avec
une alimentation limitée (LPS) certifiée. Le bloc d’alimentation doit porter les indications
d'homologation UL et LPS. Il doit également répondre aux exigences en matière de sécurité et
de conformité relatives au pays d’utilisation.
IMPORTANT:
The product shall be grounded properly with a screw type of 3.5mm min. for protective
earthing terminal, and connected using a green-yellow protective earthing conductor with 20
AWG min.

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8 - User's Manual
IMPORTANT:
For some customers who already have their own web site or web control application, the
Network Camera/Video Server can be easily integrated through URL syntax. This section
species the external HTTP-based application programming interface. The HTTP-based camera
interface provides the functionality to request a single image, control camera functions (PTZ,
output relay etc.), and get and set internal parameter values. The image and CGI-requests are
handled by the built-in Web server.
• To send URL commands in the address bar of your web browser, please remember to
disable the Cross-Site Request Forgery (CSRF) protection in Configuration > Security >
Miscellaneous.
• For up-to-date documentation of URL commands, please go to VIVOTEK’s website, register
an account with a business mail address and submit for authorization for SDK in Support >
Downloads > SDK.
• For any further technical support, please contact our technical support department.

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Physical Description
Outer View
IR LEDs
Lens
1234
5
6
1. PWR LED
2. Network LED
3. Restore default
4. Debug serial port
5. MicroSD socket
6. USB
256GB
10
I
1
USB: reserved

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User's Manual - 10
Inner View
NL 3.5
IN1 IN2
GND
ALARM IN
COM NCNO
ALARM OUT
AC/DC/GND
I/O combo connector
Ethernet port

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User's Manual - 11
DI/DO Diagram
The DO pins are dry contacts: Common, Normally Closed, Normally Open.
The characteristics are as follows:
Normally Closed
Normally Open
Common
Relay
Open as normal status Grounded as normal status
Web UI settings Open Grounded
DO Triggering condition Normally open w/ Common Normally closed w/ Common
Default Status
Note the following for the DO connection.

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User's Manual - 12
Status LED
Item LED status Description
1 Steady red Power on and system booting
Red LED OFF Power off
2 Steady red & Green blinking every 1 sec. Network normal (heartbeat)
Steady red & Green LED OFF Network failed
3Red blinking every 0.15 sec. & Green blinking
every 1 sec.
Upgrading rmware
4Red blinking every 0.15 sec. & Green blinking
every 0.15 sec.
Restoring default
Hardware Reset
The reset button is used to reset the system or to restore the factory default settings. Sometimes
resetting the system can return the camera to normal operation. If the system problems remain
after reset, restore the factory settings and install again.
Reset: Press and release the reset button with a paper clip or thin object. Wait for the Network
Camera to reboot.
Restore: Press and hold the reset button for at least ten seconds to restore system defaults.
Note that all settings will be restored to factory defaults.
MicroSD/SDHC/SDXC Card Capacity
This network camera is compliant with SD/SDHC/SDXC 16GB / 8GB / 32GB / 64GB / , and up
to 512 / 1024GB and other preceding standard SD cards.
1. If you forget the root (administrator) password for the camera, you can restore the camera
defaults by pressing the reset button for longer than 5 seconds.
2. If DHCP is enabled in your network, and the camera cannot be accessed, run the Shepherd
utility to search the network. If the camera has been congured with a xed IP that does not
comply with your local network, you may see its default IP 169.254.x.x. If you still cannot nd
the camera, you can restore the camera to its factory defaults. The factory default is DHCP
client.
3. If you change your network parameters, e.g., added a camera via a connection to a LAN card,
re-start the Shepherd utility.
Tips:
NOTE:
1. This equipment is only to be connected to PoE networks without routing to outside plants.
2. For PoE input, use only UL listed I.T.E. with PoE output.
3. The camera should be installed at least 10 centimeters away from the eave of a building.

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User's Manual - 13
Hardware Installation
Ø 9.5mm or 3/8”
1. Jot down the camera's MAC address for later reference.
2. The camera weighs 7.1kg. Select a rigid mounting location to prevent vibration to the camera.
Attach the alignment sticker to the wall.
3. Drill 4 pilot holes (9.5mm in diameter and 4cm deep) into the wall, and then hammer in the
threaded anchors. Note that you should hammer the anchors with hex nuts on them so that
the threaded poles will not be deformed! If preferred, drill another hole for routing cables.
4. Remove the hex nuts, washers, and leave one washer on each of the threaded poles.
0002D10766AD
SDXXXX
1. IO wires are user-supplied.
2. Avoid touching the circuit boards to prevent
damage by electro static discharge.
3. Use CAT5e, CAT6 cables only.
NOTE:

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5. Route your I/O combo and Ethernet cables along the routing guide poles to form drip loops.
LAN I/O combo
Drip loop
6. Secure the bracket to wall.

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User's Manual - 15
7. Before you install the camera and if you prefer onboard storage, open the panel cap on the
back of the camera.
T10
8. Install a MicroSD card if preferred.
1234
5
6
1. PWR LED
2. Network LED
3. Restore default
4. Debug serial port
5. MicroSD socket
6. USB
256 GB
10
I
1
USB: reserved

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9. Remove the tip of the silicon seal. Insert the RJ45 connector of your Ethernet cable into the
penetration cap.
10. Insert and pass the cable through the silicon seal.
If grommets are damaged, replace them with new ones.
5 ~ 8mm

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User's Manual - 17
11.Install the silicon seal to the original opening on the round cap.
12. When installing the silicon grommet, make sure the cable is slightly pulled back to the
outside. Do not leave the rim of the seal jammed in the inside of the seal. You can temporarily
ignore this until you are ready to mount the camera.
8cm

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13. If you need to connect DI/DO devices or AC/DC power source, pass the wires through the
gommet.
Wire gauge:
0.7~1.2mm
AWG: 19~16
AC/DC wires
Optional, separately-purchased IO CABLE
AO-008

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User's Manual - 19
14. Connect power or I/O wires to the terminal blocks.
20mm Optional cable gland
DI/DO wires
NL 3.5
IN1 IN2
GND
ALARM IN
COM NCNO
ALARM OUT
OUT GND
IN
AUDIO
AB
RS485
Ground
AC/DC
No polarity

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16. Connect the Ethernet cable and the DI/DO and AC/DC terminal blocks to the top of camera.
15. When installing the camera, connect the safety tether wire rst.
DI/DO
NL 3.5
IN1 IN2
GND
ALARM IN
COM NCNO
ALARM OUT
AC/DC & GND
Ethernet