Dewetron DEWE-CAM-GIGE-SPLIT-01 Product manual

TECHNICAL REFERENCE MANUAL
DEWE-CAM-GIGE-SPLIT-01
WELCOME TO
THE WORLD OF
DEWETRON!
Congratulations on your new device! It
will supply you with accurate, complete
and reproducible measurement results
for your decision making.
Look forward to the easy handling and
the flexible and modular use of your
DEWETRON product and draw upon
more than 30 years of DEWETRON ex-
pertise in measurement engineering.
ISO9001
EN ISO 14001
THE MEASURABLE DIFFERENCE.

Copyright © DEWETRON GmbH
This document contains informaon which is protected by copyright. All rights are reserved. Reproducon, adaptaon,
or translaon without prior wrien permission is prohibited, except as allowed under the copyright laws.
All trademarks and registered trademarks are acknowledged to be the property of their owners.

Preface
3
DEWE-CAM-GIGE-SPLIT-01 • Technical reference • Prinng version 1.1.4 • December 6, 2021
Preface
Thank you!
Thank you very much for your investment in DEWETRON‘s unique data acquision systems. These are top-quality
instruments which are designed to provide you years of reliable service. This guide has been prepared to help you
get the most from your investment, starng from the day you take it out of the box, and extending for years into the
future.
This guide includes important startup notes, as well as safety notes and informaon about keeping your DEWETRON
system in good working condion over me. However, this manual cannot and is not intended to replace adequate
training.
This documentaon contains operang as well as safety and care instrucons that must be observed by the user. Fault-
less operaon can only be guaranteed by observing these instrucons.
Intended use
This product is used for connecng up to 4 DEWE-CAM-GIGE-120 or DEWE-CAM-GIGE-50-HD cameras with an integra-
ted Gigabit Ethernet interface switch. This small rugged box comes with an installed power supply for up to 4 cameras.
System overview
The picture below shows an overview of the device and its connecons and ports.
INFORMATION
The amount and locaon of the connectors might vary from system to system and depend on the sys-
tem conguraon.
1
2
348
6
7
9
5
Fig. 1: DEWE-CAM-GIGE-SPLIT-01 overview
1. Power supply input (EGJ.2B.302)
2. Fuse for power supply (20 A)
3. Screw for fixing aid
4. Remote power-on switch
5. Power supply output for accessories (12 VDC )
LEMO EGG.1B.302
6. Camera TRG/POW connector (EGG.1B.305)
7. TRG In / Remote On connector
8. System / alert LEDs (of integrated switch)
9. GBit LAN interface connectors

Preface
4
Notes

TABLE OF CONTENTS
5
DEWE-CAM-GIGE-SPLIT-01 • Technical reference • Prinng version 1.1.4 • December 6, 2021
Preface.............................................3
Thank you!............................................................3
Intended use .........................................................3
System overview ...................................................3
Safety ..............................................7
Safety instrucons ................................................7
General safety instrucons ................................ 7
Electrical safety instrucons .............................. 8
Ambient safety noces ....................................... 8
Safety noces during operaon ......................... 9
Standards and norms ............................................9
Typographic convenons.......................................9
Safety and warning noces ................................ 9
Noces ............................................................. 10
Symbols ............................................................ 10
General information........................11
Environmental consideraons .............................11
Problemac network stacks ................................11
Warranty informaon .........................................11
Legal informaon ................................................11
Restricted rights legend ................................... 11
Legal disclaimer ................................................ 11
Prinng history ...................................................12
Main system...................................13
Key facts .............................................................13
System specicaons ..........................................13
General descripon.............................................14
Dimensions* .......................................................14
Connecons and ports ........................................15
Frame rates.........................................................17
DEWE-CAM-GIGE-120 frame rates at
dierent AoI ..................................................... 17
DEWE-CAM-GIGE-50-HD frame rates at
dierent AoI ..................................................... 17
Mounng examples ............................................18
Maintenance and service ................19
Service interval ...................................................19
Cleaning..............................................................19
Replacing the fuse...............................................19
Updates ..............................................................19
Soware updates ............................................. 19
Windows and anvirus/security soware ....... 20
Training...............................................................20
Calibraon ..........................................................20
Support...............................................................20
Service and repairs..............................................20
Certificate of conformity.................23

TABLE OF CONTENTS
6
Notes

Safety
7
DEWE-CAM-GIGE-SPLIT-01 • Technical reference • Prinng version 1.1.4 • December 6, 2021
Safety
Safety instructions
The following secon contains warning and safety instrucons that must be observed by the user. Faultless operaon
can only be guaranteed if these instrucons are observed.
General safety instructions
Use this system under the terms of the specicaons only to avoid any possible danger. If the unit is used in a man-
ner not specied by the manufacturer the protecon can be impaired.
Maintenance is to be executed by qualied sta only.
DO NOT use the system if equipment covers or shields are removed.
If you assume the system is damaged, have it examined by authorized personnel only.
Any other use than described above may damage your system and is aended with dangers such as short-circuits,
re or electric shocks.
The whole system must not be changed, rebuilt or opened (except for changing TRION modules).
Reinstall ller panels of unused TRION slots to guarantee proper cooling of the installed modules. The warranty is
void if the modules overheat due to missing ller panels.
If you assume a more riskless use is not provided anymore, the system has to be rendered inoperave and should
be protected against inadvertent operaon. It is assumed that a more riskless operaon is not possible anymore, if
– the system is damaged obviously or causes strange noises.
– the system does not work anymore.
– the system has been exposed to long storage in adverse environmental.
– the system has been exposed to heavy shipment strain.
The warranty is void if damages caused by disregarding this manual. For consequenal damages NO liability will be
assumed.
The warranty is void if damages to property or persons caused by improper use or disregarding the safety instruc-
ons.
Unauthorized changing or rebuilding the system is prohibited due to safety and permission reasons (CE).
Excepon: changing DAQP/PAD/HSI/TRION/TRION3 modules.
Prevent using metal bare wires as there is a risk of short-circuit and re hazard.
DO NOT use the system before, during or shortly aer a thunderstorm (risk of lightning and high energy overvolt-
age). An advanced range of applicaon under certain condions is allowed with therefore designed products only.
For details refer to the specicaons.
Make sure that your hands, shoes, clothes and as well as the oor, the system or measuring leads, integrated cir-
cuits etc. are dry.
Use measurement leads or measurement accessories aligned to the specicaon of the system only. Fire hazard in
case of overload.
Do not disassemble the system. There is a high risk of geng a perilous electric shock. Capacitors sll might
charged, even the system has been removed from the power supply.
The measuring systems are not designed for use at humans and animals.
Contact a professional if you have doubts about the method of operaon, safety or the connecon of the system.
Handle the product with care. Shocks, hits and dropping it even from an already lower level may damage your
system.
Also consider the detailed technical reference manual as well as the security advices of the connected systems.

Safety
8
Electrical safety instructions
With this product, only use the power cable delivered or dened for the host country.
DO NOT connect or disconnect sensors, probes or test leads, as these parts are connected to a voltage supply unit.
The system is grounded via a protecve conductor in the power supply cord. To avoid electric shocks, the protec-
ve conductor has to be connected with the ground of the power network. Before connecng the input or output
connectors of the system, make sure that there is a proper grounding to guarantee potenal free usage. For coun-
tries, in which there is no proper grounding, refer to your local legally safety regulaons for safety use.
DC systems: Every DC system has a grounding connected to the chassis (yellow/green safety banana plug).
Note the characteriscs and indicators on the system to avoid re or electric shocks. Before connecng the system,
carefully read and understand the corresponding specicaons in the product manual.
The inputs are not, unless otherwise noted (CATx idencaon), for connecng to the main circuits of category II,
III and IV. The measurement category can be adjusted depending on module conguraon.
The power cord separates the system from the power supply. Do not block the power cord since it has to be acces-
sible for the users.
Any direct voltage output is protected with a fuse against short-circuits and reverse-polarity, but is NOT galvanically
isolated (except it is explicit marked on the system).
Supply overvoltage category is II.
The system must be connected and operated to an earthed wall socket at the AC mains power supply only (except
for DC systems).
DO NOT touch any exposed connectors or components if they are live wired. The use of metal bare wires is not
allowed. There is a risk of short-circuits and re hazard.
The assembly of the system is equivalent to protecon class I. For power supply, only the correct power socket of
the public power supply must be used, except the system is DC powered.
Be careful with voltages >25 VAC or >35 VDC. These voltages are already high enough in order to get a perilous elec-
tric shock by touching the wiring.
Unless otherwise stated, the maximum input voltage for measuring cards is 70 VDC and 46.7 VPEAK
The electrical installaons and equipments in industrial facilies must be observed by the security regulaons and
insurance instuons.
Ambient safety notices
This product is intended for use in industrial locaons. As a result, this product may cause interference if used in
residenal areas. Such use must be avoided unless the user takes special measures to reduce electromagnec
emissions to prevent interferences to the recepon of radio and television broadcasts.
Do not switch on the system aer transporng it from a cold into a warm room and vice versa. The thereby created
condensaon may damage your system. Acclimase the system unpowered to room temperature.
Avoid operaon in the immediate vicinity of:
– High magnec or electromagnec elds
– Transming antennas or high-frequency generators
Any use in wet rooms, outdoors or in adverse environmental condion is not allowed. Adverse environmental
condions are:
– Moisture or high humidity
– Dust, ammable gases, fumes or dissolver
– Thunderstorm or thunderstorm condions (except assembly PNA)
– Electrostac elds etc.
DO NOT use the system in rooms with ammable gases, fumes or dust or in adverse environmental condions.

Safety
9
DEWE-CAM-GIGE-SPLIT-01 • Technical reference • Prinng version 1.1.4 • December 6, 2021
Direct exposure of any DEWETRON product to strong sunlight or other heat radiaon shall be prevented, as this
could excessively heat up the product and lead to permanent damage of the product.
The use of the measuring system in schools and other training facilies must be observed by skilled personnel.
Safety notices during operation
During the use of the system, it might be possible to access another parts of a more comprehensive system. Read
and follow the safety instrucons provided in the manuals of all other components regarding warning and security
advices for using the system.
The product heats during operaon. Make sure there is adequate venlaon. Venlaon slots must not covered.
Only fuses of the specied type and nominal current may be used. The use of patched fuses is prohibited.
Standards and norms
This product has le the factory in safety-related awless and proper condion.
In order to maintain this condion and guarantee safety use, the user has to consider the security advices and warn-
ings in this manual.
EN 61326-3-1:2008
IEC 61326-1 applies to this part of IEC 61326 but is limited to systems and equipment for industrial applicaons intend-
ed to perform safety funcons as dened in IEC 61508 with SIL 1-3.
The electromagnec environments encompassed by this product family standard are industrial, both indoor and out-
door, as described for industrial locaons in IEC 61000-6-2 or dened in 3.7 of IEC 61326-1.
Equipment and systems intended for use in other electromagnec environments, for example, in the process industry
or in environments with potenally explosive atmospheres, are excluded from the scope of this product family stan-
dard, IEC 61326-3-1.
Devices and systems according to IEC 61508 or IEC 61511 which are considered as “operaonally welltried”, are exclud-
ed from the scope of IEC 61326-3-1.
Fire-alarm and safety-alarm systems, intended for protecon of buildings, are excluded from the scope of
IEC 61326-3-1.
Typographic conventions
Safety and warning notices
WARNING
!
Indicates a hazardous situaon that, if not avoided, could result in death or serious injury.
CAUTION
!
Indicates a hazardous situaon that, if not avoided, could result in minor or moderate injury.

Safety
10
Notices
NOTICE
This text indicates situaons or operaon errors which could result in property damage or data loss.
INFORMATION
This text indicates important informaon or operang instrucons. Not observing these instrucons
could inhibit or impede you from successfully compleng the tasks described in this documentaon.
Symbols
!
Denotes a warning that alerts you to take precauons to avoid injury. When this symbol is shown on
the product, refer to the technical reference manual (ISO 7000-4034; 2004-01).
Indicates hazardous voltages.
Observe precauons for handling electrostac sensive devices.
Indicates the chassis terminal (IEC 60417-5020; 2002-10).
Direct current (IEC 60417-5031; 2002-10)
Alternate current (IEC 60417-5032; 2002-10)
Both direct and alternang current (IEC 60417-5033; 2002-10)
3Three-phase alternang current (IEC 60417-5032-1; 2002-10)
Protecve conductor terminal (IEC 60417-5019; 2006-08)
Equipment protected throughout by double insulaon or reinforced insulaon
(IEC 60417-5172; 2003-02)
On (power) (IEC 60417-5007; 2002-10)
O (power) (IEC 60417-5008; 2002-10)

General information
11
DEWE-CAM-GIGE-SPLIT-01 • Technical reference • Prinng version 1.1.4 • December 6, 2021
General information
Environmental considerations
The following informaon refers to the environmental impact of the product and the product end-of-life handling.
Observe the following guidelines when recycling a DEWETRON system:
System and components recycling
The producon of these components has required the extracon and use of natural resources. The
substances contained in the system could be harmful to your health and to the environment if the
system is improperly handled at its end of life. Recycle this product in an appropriate way to avoid
an unnecessary polluon of the environment and to keep natural resources.
This symbol indicates that this system complies with the European Union’s requirements according
to Direcve 2002/96/EC on Waste of Electrical and Electronic Equipment (WEEE). Further informa-
on about recycling can be found on the DEWETRON website (www.dewetron.com).
Restricon of hazardous substances
This product has been classied as Monitoring and Control equipment, and is outside the scope of the 2011/65/EU
RoHS Direcve. This product is known to contain lead.
Problematic network stacks
Oen intrusive IT soware or network processes can interfere with the primary funcon of the DEWETRON system: to
record data. Therefore we recommend strongly against the installaon of IT/MIS soware and running their process-
es on any DEWETRON data acquision system, and cannot guarantee the performance of our systems if they are so
congured.
Warranty information
A copy of the specic warranty terms applicable to your DEWETRON product and replacement parts can be obtained
from your local sales and service oce.
Legal information
Restricted rights legend
Use Austrian law for duplicaon or disclosure.
DEWETRON GmbH
Parkring 4
8074 Grambach
Austria
TRION and OXYGEN are trademarks of DEWETRON GmbH.
Any other trademarks and registered trademarks are acknowledged to be the property of their owners.
Legal disclaimer
The informaon contained in this document is subject to change without noce.
DEWETRON GmbH (DEWETRON) shall not be liable for any errors contained in this document.
DEWETRON MAKES NO WARRANTIES OF ANY KIND WITH REGARD TO THIS DOCUMENT, WHETHER EXPRESS OR
IMPLIED. DEWETRON SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A

General information
12
PARTICULAR PURPOSE. DEWETRON shall not be liable for any direct, indirect, special, incidental, or consequenal dam-
ages, whether based on contract, tort, or any other legal theory, in connecon with the furnishing of this document or
the use of the informaon in this document.
Printing history
Refer to the page boom for prinng version.
Copyright © DEWETRON GmbH
This document contains informaon which is protected by copyright. All rights are reserved. Reproducon, adaptaon,
or translaon without prior wrien permission is prohibited, except as allowed under the copyright laws.

main SyStem
13
DEWE-CAM-GIGE-SPLIT-01 • Technical reference • Prinng version 1.1.4 • December 6, 2021
Main system
Key facts
`Box for connecng up to four DEWE-CAM-GIGE-120
or DEWE-CAM-GIGE-50-HD cameras to a DEWETRON
system
`Integrated gigabit Ethernet interface switch
`Small rugged housing for easy integraon
`Integrated power supply for up to four cameras
`Real-me data streaming at full resoluon
System specifications
DEWE-CAM-GIGE-SPLIT-01
General specicaons
Input channels 4 channels for GIGE-120 (up to 120 frames per second in full resoluon) or
GIGE-50-HD cameras
Rated input voltage 9 to 30 VDC (max. 8 to 34 VDC)
Remote power supply Yes (via D-SUB-9 socket)
Power supply for accessories Yes (12 VDC, 1.5 A)
Ethernet interface 8x 10/100/1000 Base-T Ethernet ports
Operang temperature 0 °C (with pre-warmed unit) to +50 °C
Storage temperature -20 °C to +70 °C
Humidity (operang) 10 % to 80 %, non condensing
5 % to 95 % rel. humidity
Power consumpon Typ. 55 W (four cameras aached)
Dimensions (L x W x H) 318 x 253 x 41.5 mm (12.5 x 9.9 x 1.6 in.)
Mass 800 g w/o cameras
Connector overview
Power supply input 2-pin LEMO EGJ.2B.302
Power supply output (12 VDC, 1.5 A) 2-pin LEMO EGG.1B.302
Camera TRG / POW 5-pin LEMO EGG.1B.305 (4x)
Remote power input connector Male D-SUB-9
Ethernet RJ-45 (8x)
Requirements
GBit LAN interface in base unit
Min. Intel® Core™ i5 CPU and 3 GB RAM in base unit
OXYGEN soware and OXY-OPT-CAM-GIGE plugin
Tab. 1: System specicaons DEWE-CAM-GIGE-SPLIT-01

main SyStem
14
General description
With its internal Gigabit Ethernet Switch this box is capable of connecng up to four high-speed DEWE-CAM-GIGE-120
or DEWE-CAM-GIGE-50-HD cameras to a DEWETRON unit.
The switch can handle 100 MB/s data which means two high-speed cameras with full resoluon (640 x 480 px) at 80
fps.
As a special feature the DEWE-CAM-GIGE-SPLIT-01 Box comes with an integrated power supply for up to four cameras
(9..30 VDC), including the possibility to remotely power-on the box via a 9-pin DSUB socket.
The DEWE-CAM-GIGE-SPLIT-01 box usually could be used with any DEWETRON instrument which has minimum an
Intel® Core™ i5 CPU and 3 GB RAM as well as GBit LAN interface installed in base unit, but the footprint is designed to
match DEWE2/DEWE3-A4 and DEWE2/DEWE3-M4 instruments provided with a mechanical connecon.
Dimensions*
318
253
41,55,5
*) Dimensions in mm (1 inch = 25.4 mm)
Fig. 2: Dimensions DEWE-CAM-GIGE-SPLIT-01

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DEWE-CAM-GIGE-SPLIT-01 • Technical reference • Prinng version 1.1.4 • December 6, 2021
Connections and ports
1
2
348
6
7
9
5
Fig. 3: Connecons and ports DEWE-CAM-GIGE-SPLIT-01
No. Element Descripon
1. Power supply input con-
nector
LEMO EGJ.2B.302
1
2
The power supply input supports a voltage range from 9 to 30 VDC.
Pin assignment:
1. Power supply input (9 .. 30 VDC)
2. GND
2. Fuse The power supply of the split-box is fused by a user replaceable 20 A ATO fuse.
3. Screw for xing aid In case of using a DEWE2-A4/-M4 with a DEWE-CAM-GIGE-SPLIT-01 box, you can
place your DEWE2/DEWE3-A4/-M4 onto the box and fasten the screw of the
xing aid on both sides of the instrument.
4. Remote power-on switch In conjuncon with the 9-pin D-SUB connector "TRG In / Remote On connector"
and a remote-on voltage between 4.5 .. 12.5 VDC the DEWE-CAM-GIGE-SPLIT-01
box can be powered-on remotely.
Switch posion “ON” Device is switched on.
Switch posion “O” Device is switched o.
Switch posion “AUTO” Device is switched on remotely (see “TRG In / Remote
On connector”).
5. Power supply output for
accessories (12 VDC)
LEMO EGG.1B.302
+-
Used to supply your accessories with 12 VDC. Fused with an 1.5 A
self-recovering fuse.
Mang connector:
`LEMO FGG.1B.302.CLAD52Z (for cable diameter 4.1 to 5.0 mm)
`LEMO FGG.1B.302.CLAD62Z (for cable diameter 5.1 to 6.0 mm)
6. Camera trigger connector
“Camera TRG / POW”
LEMO EGG.1B.305
215
34
The camera trigger connector allows you to connect high speed cam-
eras to your system. Fused with a 500 mA self-recovering fuse.
Pin assignment
1: +12 V
2: GND
3: TRG
4: n.c.
5: n.c.
Tab. 2: Connecons and ports DEWE-CAM-GIGE-SPLIT-01

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16
No. Element Descripon
7. TRG In / Remote On con-
nector
INFORMATION Remote
ON voltage: 4.5 V .. 12.5 V.
1
2
3
4
5
6
7
8
9
In conjuncon with the remote power-on switch the DEWE-CAM-
GIGE-SPLIT-01 box can be powered-on remotely.
Pin assignment:
1: TRG+
2: Remote ON+
3: n.c.
4: n.c.
5: Remote ON GND
6: TRG GND
7: n.c.
8: n.c.
9: n.c.
8. Status / power LED The LEDs display both status & power of the integrated switch.
LED Color Funcon
P1 GREEN Lights Power 1 is acve.
OFF Power 1 is inacve
P2 GREEN Lights Power 2 is acve.
OFF Power 2 is inacve.
P3 GREEN Lights Indicates neither Power 1 nor 2 is acve.
OFF No failure.
9. GBit LAN interface con-
nectors
The DEWE-CAM-GIGE-SPLIT-01 box supports 10/100/1000 BaseT Ethernet with
standard RJ45 connector.
LED Color Funcon
1000 GREEN
Lights Indicates the port is successfully connecng
to the network at 1000 Mbps.
Blinks Indicates that the port is acvely sending or
receiving data over that port.
OFF
Indicates that no device is aached or it is
successfully connecng to the network at 10
Mbps or 100 Mbps.
100 GREEN
Lights Indicates the port is successfully connecng
to the network at 100 Mbps.
Blinks Indicates that the port is acvely sending or
receiving data over that port.
OFF No device is aached.
Tab. 2: Connecons and ports DEWE-CAM-GIGE-SPLIT-01

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DEWE-CAM-GIGE-SPLIT-01 • Technical reference • Prinng version 1.1.4 • December 6, 2021
Frame rates
DEWE-CAM-GIGE-120 frame rates at different AoI
DEWE-CAM-GIGE-120 AoI (area of interest) with OXYGEN soware release 5.5 or newer. The storage ability depends
on the system conguraon.
Connected cameras Resoluon (px) Max. fps Bandwidth [MB/s]
2 640 x 480 125 75
2 640 x 240 210 62
3640 x 480 120 105
3640 x 240 210 92
4 640 x 480 90 105
4 640 x 240 180 105
Tab. 3: DEWE-CAM-GIGE-120 frame rates at dierent AoI
DEWE-CAM-GIGE-50-HD frame rates at different AoI
DEWE-CAM-GIGE-50-HD AoI (area of interest) with OXYGEN soware release 5.5 or newer. The storage ability depends
on the system conguraon.
Connected cameras Resoluon (px) Max. fps Bandwidth [MB/s]
1 2048 x 1088 48 102
1 2048 x 500 100 102
1 1280 x 1024 80 100
2 2048 x 1088 24 100
2 2048 x 500 50 104
2 1280 x 1024 40 100
32048 x 1088 15 95
32048 x 500 30 90
31280 x 1024 25 95
4 2048 x 1088 10 85
4 2048 x 500 20 85
4 1280 x 1024 18 90
Tab. 4: DEWE-CAM-GIGE-50-HD frame rates at dierent AoI

main SyStem
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Mounting examples
The DEWE-CAM-GIGE-SLPIT-01 camera split box is designed to be used with any DEWETRON instrument, but especially
with a DEWE2/DEWE3-A4/M4 system, the camera split box ts perfectly underneath.
Fig. 4 shows a DEWE2-A4 on a DEWE-CAM-GIGE-SPLIT-01 box:
Fig. 4: Mounng example

Maintenance and service
The informaon in this secon is designed for use by qualied service personal.
Service interval
Clean dust from the chassis exterior/interior and exchange lter foam based on the operang environment.
Cleaning
Clean surface of the chassis with dry lint-free cloth.
Use a dry velocity stream of air to clean the chassis interior.
Do not use harsh chemical cleaning agents.
NOTICE
Many components within the chassis are sensive to stac discharge damage. Always wear a ground
wrist strap and service the unit only in stac-free environment.
WARNING
Risk of injury
Disconnect all cables before servicing the unit.
Replacing the fuse
The DEWE-CAM-GIGE-SPLIT-01 box is protected by a user replaceable 20 A ATO fuse.
INFORMATION
The fuse has to be replaced by the same type.
Updates
Software updates
NOTICE
The system BIOS is protected by password. Any change in the BIOS may cause a system crash. When
the system is boong, do not press ESC-buon on keyboard. This may clear the BIOS sengs and cause
system faults.
Any change in the le structure as deleng or adding les or directories might cause a system crash.
Before installing soware updates contact DEWETRON or your local distributor. Use only soware
packages which are released by DEWETRON. Further informaon is also available in the Internet (hp://
www.dewetron.com).
Aer power o the system wait at least 10 seconds before switching the system on again. Otherwise the
system may not boot correct. This prolongs also the life of all system components.
!
maintenance and Service
19
DEWE-CAM-GIGE-SPLIT-01 • Technical reference • Prinng version 1.1.4 • December 6, 2021

Windows and antivirus/security software
Before installing Windows soware updates consult with DEWETRON for compability guidance. Also keep in mind
that the use of any anvirus or other security soware may slow down your system and may cause data loss.
Training
DEWETRON oers training at various oces around the world several mes each year. DEWETRON headquarters in
Austria have a very large and professional conference and seminar center, where training classes are conducted on a
regular basis starng with sensors and signal condioning, A/D technology and soware operaon.
Dewetron Inc. in the USA also has a dedicated training facility connected to its headquarters, located in Rhode Island.
For more informaon about training services visit hps://www.dewetron.com/academy.
Calibration
Every instrument needs to be calibrated at regular intervals. The standard norm across nearly every industry is annual
calibraon. Before your DEWETRON data acquision system is delivered, it is calibrated at our DEWETRON headquar-
ter. Each of this system is delivered with a cercate of compliance with our published specicaons. Detailed calibra-
on reports from our calibraon system are available for purchase with each order. We retain them for at least one
year, so calibraon reports can be purchased for up to one year aer your system was delivered.
Support
DEWETRON has a team of people ready to assist you if you have any quesons or any technical dicules regarding
the system. For any support contact your local distributor rst or DEWETRON directly.
For Asia and Europe contact: For the Americas contact:
DEWETRON GmbH
Parkring 4
8074 Grambach
AUSTRIA
DEWETRON Inc. (HQ USA)
2850 South County Trail, Unit 1
East Greenwich, RI 02818
USA
Tel.:
Fax:
E-Mail:
Web:
[phone]
[phone]
[e-mail]
hp://www.dewetron.com
Tel.:
Toll-free:
Fax:
Email:
Web:
[phone]
[phone]
[phone]
[e-mail]
hp://www.dewetron.com
The telephone hotline is available
Monday to Friday between
08:00 and 17:00 CET (GMT +1:00).
The telephone hotline is available
Monday to Friday between
08:00 and 16:30 EST
Service and repairs
We are very sorry that your DEWETRON system is not operang properly. Our team is here to ensure that your
DEWETRON product is returned to peak performance as quickly as possible.
Help us to provide you with the best support by following the RMA policy.
Some problems can be solved remotely by our support team. To facilitate a quicker resoluon to the problem and save
unnecessary shipping costs, we ask you to rst have your problem invesgated by our technical support before sending
your product. Contact details for our support can be found on our website. Describe the error accurately and with as
much detail as possible. This helps expedite the repair process.
If a repair is necessary, complete our online RMA form. You will then receive an RMA (Return Material Authorizaon)
number and detailed instrucons that idenfy where to ship the damaged product.
maintenance and Service
20