DH PDN LITE User manual
PDN LITE Field Manual
1877.524.0430
FIELD MANUAL
PDN LITE Field Manual
www.portablessupport.com 2
Table of Contents PAGE
Welcome......................................3
What’s Inside..................................3
What’s Included ...............................3
Getting to Know Your PDN LITE ...............4–5
General Use...................................6
Quick Start Guide .............................7
Transport ....................................7
Cleaning..................................... 7
Monthly Maintenance Checks...................8
Trouble Shooting ..............................9
Detailed Troubleshooting Guide .............9–10
Warranty & Service ............................11
Important Safety Instructions & Warnings ....... 12
12-Month Maintenance Log ................. 13–17
Read entire Field Manual before using your PDN LITE.
3877.524.0430
Your PDN LITE will assist in facilitating your on-the-go communications. Our
closed case rugged solution will become your portable network-in-a-box
and WiFi hotspot. It is easy to use; just connect your PDN LITE to an AC or
DC power source, push the Power Button to activate gateway and within
minutes you will have a secure wireless connection. We are committed to
supporting your PDN LITE communication needs.
Sincerely,
DH Wireless Solutions
Welcome
WHAT’S INSIDE
Quick Start /
Troubleshooting Guide
Antenna
110-120V AC Input
12V DC Input
Data Ports (Ethernet)
Anti-skid Rubber Feet
12.5”
15.8”
7.1 ”
Cable Pouch
Cellular Gateway/
Router
Power Button
WHAT’S INCLUDED
✓
Wireless gateway with
wide-ranging WIFI and GPS
✓
Critical communications antenna
✓
AC/ DC flexible power cords
✓
Portable, rugged, and
outdoor-ready case
✓
WAN & LAN Ethernet ports
✓
Comprehensive service plan
PDN LITE Field Manual
5877.524.0430
1 Quick Start Guide /Troubleshooting: Get connected and start working
immediately with this accessible reference guide.
2 Antenna: Low profile, enables critical communications.
3 AC Port: 110-120V AC input, 50-60Hz.
3a AC Power Cord: Enables use of the PDN LITE.
4 Auxiliary Port: 12V DC input.
4a DC Power Cable w/ 12v Auto Connector: Power port adapter that
enables use of the PDN LITE.
4b DC Power Cable w/ 2.5mm Barrel Connector: Power port adapter that
enables use of the PDN LITE.
5 Data Ports: Two RJ45 ports — WAN (IN) /LAN (OUT), programmable.
5a Data Cables:
Two Ethernet cables to connect other devices to the PDN LITE.
6 Power Button: Enables or disables gateway with case closed.
7 Cellular Gateway: Wireless connectivity, see your gateway
specifications for more details.
8 Cable Pouch: Stores cables.
9 Field Manual: Detailed PDN LITE use instructions, stored
under Cable Pouch.
PART
PDN LITE Field Manual
www.portablessupport.com 6
GENERAL USE
Power button
enables and disables
the gateway.
Power Button
To power unit, plug
AC power cord into
AC Port and live
receptacle.
AC POWER PORT
(110-120V AC 50-60Hz)
WAN (IN)
LAN (OUT)
RJ45 PORTS:
DC POWER PORT
(12V DC)
Power
Auxiliary
If AC power source is
unavailable, use the
DC Power Port to
power the device. DC
Power Port is operable
with any 9-18VDC
external power source
that can be used with
the provided SAE
terminated cables.
Data
Use WAN (IN) RJ45 Port to
connect alternate Internet source
(i.e. modem, gateway, or satellite)
to the PDN. Use the LAN (OUT)
RJ45 Port to provide a wired
Internet connection to switches,
routers, network extenders
and other devices as well as a
wired connection to the PDN’s
embedded cellular gateway GUI
for configuration changes and
gateway status. Both WAN and
LAN ports are programmable to
be LAN or WAN.
Note: Your PDN LITE comes
preconfigured and assembled. The
unit is ready to use out of the box.
Please contact DHWS if you require
additional details regarding internal
components.
PDN LITE Field Manual
7877.524.0430
Quick Start Guide
1. Plug in PDN LITE with AC or DC power source.
2. Activate gateway by pressing Power Button near handle; button will illuminate
indicating the unit is active. Within minutes the gateway will connect to the
cellular network and provide available connectivity for passing data.
3. Locate available PDN LITE WIFI network on your device.
4. Log your device into available PDN LITE network with your credentials.
Transport
Your PDN LITE is TSA friendly and suitable for carry-on.
WARNING To reduce risk of injury or electric shock unplug
unit before cleaning.
While the PDN LITE is rugged it may require an occasional cleaning.
Using a soft, lint-free cloth, please observe the following
recommendations:
- Use only mild, non-abrasive cleaners, sparingly.
- Gently wipe all surfaces and avoid excessive moisture.
- Allow all surfaces to dry prior to storage.
PDN LITE Field Manual
www.portablessupport.com 8
MONTHLY MAINTENANCE CHECKS
We recommend monthly maintenance checks of the unit for optimal
functionality. (See pages 13–17 for a convenient Maintenance Log). The steps
below should be followed every month to ensure unit is ready when needed:
1. Determine that you are within good cellular range.
2. Plug in PDN LITE with AC or DC power source.
3. Push the Power Button (see 6 on page 4), an LED light will indicate that the
gateway is powered on.
4. Open case ensuring cellular gateway adequately boots by checking status lights
(see 7 on page 4)—if present on gateway model.
5. After the gateway has connected to the cellular network, log your device(s) into
the available PDN WIFI Network utilizing your unique credentials.
6. Once logged in, access the Internet, making sure you can view multiple pages
and not simply information that has been cached.
7. Once you have established eective Internet access, log o the network and push
the unit’s Power Button. The LED light will turn o indicating that gateway services
have been turned o.
8. Return to storage.
Note: All passthrough ports, caps, seals and gaskets should be inspected periodically to ensure a
tight fit. Contact DHWS for information regarding PDN LITE remote updates or other maintenance
needs. If you are experiencing ongoing issues with your PDN LITE or would like to order parts,
contact DHWS at 877.524.0430, option 3. For online support ticketing or incident reporting, visit
www.portablessupport.com.
PDN LITE Field Manual
9877.524.0430
Turn to page 13 to record data in your Maintenance Log.
Detailed Troubleshooting Guide
Problem/
Symptom
Possible
Cause Verification Possible
Corrections
Device is not connecting to gateway
Line of
Service is
not active
Confirm with chosen
cellular provider that line
of service is active on an
eligible rate plan.
Activate line of service on
an eligible rate plan.
Hidden
network
SSID
Contact Administrator
of device to verify
configuration.
If configured in this manner,
Admin will need to provide
SSID and login info.
WIFI slow
or not
connected
WIFI is disconnected for
security reasons. Wireless is
slow due to low bandwidth
or transmission of large
data files.
Connect device to LAN
port with Ethernet cable
provided in accessory bag.
Gateway is
not getting
power
Observe status lights
on gateway. If power light
is not on, gateway is not
getting power.
If power light is not
on, see power system
trouble shooting section.
CONNECTIVITY
TROUBLESHOOTING
1. If unit fails to power up, check the power supply to ensure that AC or DC
power source is working.
2. If WIFI does not appear on your device, ensure cellular gateway is active by
checking status lights.
PDN LITE Field Manual
www.portablessupport.com 10
CONNECTIVITY
Problem/
Symptom
Possible
Cause Verification Possible
Corrections
Poor signal or
slow connection
Low
antenna
signal
strength
Open case and check
signal strength LED through
gateway inspection window.
See gateway service
manual for LED signal
strength definitions.
If possible, move the
PDN to a location with
better signal. If hardline/ISP
Internet is available connect
the Ethernet cable from said
hardline/ISP to WAN port.
Gateway is not getting power
Gateway
power
is not
connected
Check status light in gateway
viewing window. The power
status light should be on
when power is above 9 volts.
If status lights are o, gateway
is not getting power.
Remove service cover to
ensure gateway power
cable is connected firmly
into back of gateway.
Fuse is
blown
Remove service cover. Open
black rubber cover on fuse
holder connected to battery
charger. Remove fuse and
verify center strip is intact.
Replace the fuse with
a mini blade fuse of
same amperage
rating printed
on top of fuse.
Gateway has no power
The DC
source
voltage may
be too low
Use a voltmeter to check
source voltage. Ensure
voltage source has a
minimum of 9 volts DC
and 1.5 AMPs.
Change the external DC
source or switch to a power
source with adequate
charge and voltage.
AC source is
not working
Inspect both ends of AC
power cable ensuring they
are both seated fully in
receptacles.
AC cable must be pressed
firmly and completely into a
live receptacle.
POWER SYSTEM
PDN LITE Field Manual
11 877.524.0430
Warranty
Your PDN LITE includes a comprehensive support services and limited
warranty plan. See your service plan for details or contact DHWS
at www.portablessupport.com or 877.524.0430, option 3.
WARNING To reduce risk of injury or electric shock, press Power Button
to “OFF” and unplug unit before servicing.
Service
The following steps are only to be attempted by a trained professional. The PDN
LITE is built to withstand significant drop impacts. However, if you suspect that
the unit has sustained a notable impact event, the following inspection is advised
before powering on.
1. Open the unit to ensure the service cover is intact.
2. Loosen service cover captive screws to lift service cover. Note that the
antenna will be attached to the gateway with up to nine cables. There
will be enough slack to carefully access the internal components.
3. Inspect internal components for damage ensuring that no wires are
damaged or separated from gateway or other components.
4. Verify that all components are secure, including the gateway.
5. Replace service cover, taking care to route the antenna cable loop in a
manner that avoids crimping.
6. If everything appears intact, plug in PDN LITE with AC or DC power
source, push power button to “ON” position observing LED functionality,
and ensure cellular gateway adequately boots by checking status lights.
Note: If service is required on any internal components, contact DHWS for details. If you
are experiencing regular issues with your PDN LITE or would like to order parts, contact us
at 877.524.0430, option 3. For online support ticketing or incident reporting, visit
www.portablessupport.com. Refer to your “My PDN” sheet for more information.
PDN LITE Field Manual
www.portablessupport.com 12
Read entire Field Manual before using your PDN LITE.
IMPORTANT SAFETY MEASURES & WARNINGS
The following list alerts users of proper usage to avoid potentially hazardous
situations that could result in minor or moderate injury or damage to the product
or property:
- Do not use PDN LITE for any purpose other than described in this manual.
- Only use manufacturer-recommended accessories.
- Protect case from impact or rough handling, which could negatively aect
internal components.
- During outdoor use, be sure to keep the lid closed to avoid unnecessary
moisture and dust intrusion.
- Do not store additional items in the box as it may cause signal interference.
- Manufacturer’s safe operating temperature range is 32° – 104° F (0° – 40° C);
Storage 0° – 130° F (-17° – 60° C).
- Do not use in direct sunlight or extreme temperatures for extended periods
of time, as this may negatively aect internal components.
- To reduce risk of injury or electric shock, turn Power Button “OFF” and unplug
unit before cleaning or servicing.
- Do not submerge.
- Do not use with damaged charging or auxiliary cords. Inspect all external
cords prior to use for damage to prevent shock hazards.
-
Use caution when service cover is open.
- Do not connect to an external AC power source unless it is 110-120 VAC,
50-60Hz.
- Only connect auxiliary port to 9-18VDC power sources.
Save Field Manual for future use.
PDN LITE Field Manual
13 877.524.0430
12MONTH MAINTENANCE LOG
DATE INITIALS INSPECTION NOTES/ COMMENTS
PDN LITE Field Manual
15 877.524.0430
12MONTH MAINTENANCE LOG
DATE INITIALS INSPECTION NOTES/ COMMENTS
PDN LITE Field Manual
17 877.524.0430
12MONTH MAINTENANCE LOG
DATE INITIALS INSPECTION NOTES/ COMMENTS
Table of contents
