Digi ConnectTank User manual

ConnectTank
Getting Started Guide
90001317_E
March 18, 2014

Digi ConnectTank Getting Started Guide
Page 2
© 2014 Digi International Inc.
All rights reserved.
Digi, Digi International, the Digi logo, a Digi International Company, the Digi web site, Digi ConnectTank
are trademarks or registered trademarks of Digi International Inc. in the United States and other countries
worldwide.
All other trademarks are the property of their respective owners.
Information in this document is subject to change without notice and does not represent a commitment on
the part of Digi International.
Digi provides this document “as is,” without warranty of any kind, either expressed or implied, including, but
not limited to, the implied warranties of tness or merchantability for a particular purpose. Digi may make
improvements and/or changes in this manual or in the product(s) and/or the program(s) described in this
manual at any time.
This product could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes may be incorporated in new editions of the publication.
No part of this document covered by copyright may be reproduced or copied in any form or by any means
graphic, electronic, or mechanical, including photocopying, recording, taping, or information and retrieval
systems without written permission of Digi International.
Disclaimer
Digi International makes no representations or warranties with respect to the contents or use of this manual,
any software drivers or associated application software provided with this product and specically disclaims
any expressed or implied warranties of merchantability or tness for any particular purpose.
Digi International reserves the right to modify or revise all or part of this document, its contents, and any
products described herein at any time without prior notication and shall not be responsible for any loss, cost
or damage, including consequential damage, caused by reliance on these materials.
Digi Technical Support Contact Information
United States: [phone] or [phone]
Other Locations: [phone] or [phone]
EMEA [phone]

Digi ConnectTank Getting Started Guide
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Safety Notices
1. Please read all instructions before installing and powering the unit. You should keep these instructions in
a safe place for future reference.
2. If the power supply shows signs of damage or malfunction, stop using it immediately, turn off the power
and disconnect the power supply before contacting your supplier for a repair or replacement.
3. Changes or modications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment. Use only the accessories, attachments, and power supplies
provided by the manufacturer – connecting non-approved antennas or power supplies may damage the
unit, cause interference or create an electric shock hazard, and will void the warranty.
4. Do not attempt to repair the product. The unit contains no electronic components that can be serviced or
replaced by the user. Any attempt to service or repair the unit by the user will void the product warranty.
WARNING - EXPLOSION HAZARDS
Digi International products are designed to the highest standards of safety and international standards
compliance for the markets in which they are sold. However, cellular-based products contain radio devices
that require specic consideration. Please take the time to read and understand the following guidance. Digi
International assumes no liability for an end user’s failure to comply with these precautions.
DIGI CONNECTTANK IS SUITABLE FOR USE IN CLASS I, DIVISION 2, GROUPS
D HAZARDOUS LOCATIONS, OR NONHAZARDOUS LOCATIONS ONLY.
THE UNIT CONTAINS INTERNAL BATTERIES. DO NOT OPEN EQUIPMENT
ENCLOSURE UNLESS THE AREA IS KNOWN TO BE FREE OF IGNITABLE
CONCENTRATIONS.
SUBSTITUTION OF ANY COMPONENT MAY IMPAIR SUITABILITY FOR CLASS
I, DIVISION II.
THIS MODEL UNIT SHALL BE INSTALLED ONLY TO PROCESS TANKS
CONTAINING NON-FLAMMABLE MATERIALS. BATTERY SHALL BE REPLACED
IN UNCLASSIFIED AREA ONLY. BATTERIES MUST ONLY BE CHANGED BY
DIGI or DIGI QUALIFIED TECHNICIAN.

Digi ConnectTank Getting Started Guide
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Table of Contents
Introduction to Digi ConnectTank ���������������������������������������������������������6
Digi ConnectTank Hardware Setup��������������������������������������������������������8
Digi ConnectTank Hardware Summary ........................................................................................8
Digi ConnectTank Device Installation ..........................................................................................9
Digi ConnectTank SIM Card Installation ......................................................................................9
Digi ConnectTank Wake-up Using Magnet ...................................................................................9
Digi ConnectTank Registration to Cellular Network..................................................................... 10
Uploading Digi ConnectTank Device Information to Device Cloud ............................................... 10
Digi ConnectTank Wake-up and Sleep Operation........................................................................ 11
Digi ConnectTank Management and Conguration�����������������������������12
Adding Digi ConnectTank to Device Cloud ................................................................................ 12
Digi ConnectTank Device Conguration Using Device Cloud ........................................................ 15
Digi ConnectTank Firmware Update����������������������������������������������������23
Digi ConnectTank Firmware Update Sequence ........................................................................... 23
Digi ConnectTank Online Firmware Update ............................................................................... 23
Digi ConnectTank Ofine Firmware Update................................................................................ 25
Verifying the Digi ConnectTank Firmware Update Version ........................................................... 26
Digi ConnectTank Specications and Certications ����������������������������27
Digi ConnectTank Hardware Specications ................................................................................ 27
Digi ConnectTank RF Exposure Statement ................................................................................. 28
Digi ConnectTank FCC Certications and Regulatory Information ................................................ 28
Important Digi ConnectTank Safety Information ...................................................................... 29
Digi ConnectTank Troubleshooting �����������������������������������������������������30
Digi ConnectTank Troubleshooting Resources ............................................................................ 30
Digi ConnectTank System Status LED ....................................................................................... 31
Digi ConnectTank Network Activation Troubleshooting .............................................................. 32
Digi ConnectTank Conguration Troubleshooting ..................................................................... 32

Digi ConnectTank Getting Started Guide
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Digi ConnectTank Maintenance �����������������������������������������������������������33
Appendix A: Digi ConnectTank Factory Default 34
Appendix B: Digi ConnectTank Attribute Names 35
Appendix C: Digi ConnectTank Model Specications 38

Digi ConnectTank Getting Started Guide
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Introduction to Digi ConnectTank
Digi ConnectTank offers a low cost and seamless solution to monitor remote single tank locations. It has a
proven built-in ultrasonic sensor that periodically monitors the tank liquid level and alerts the backend via
Device Cloud. Digi ConnectTank runs on internal battery and communicates through the cellular network,
thereby avoiding expensive and cumbersome cabling and maintenance.
Digi ConnectTank has the following features.
• Digi ConnectTank has a M300/150 sensor with the following specications:
◦150 kilohertz, 8 degree beam angle
◦Range of 10 centimeters to 2.5 meters (7 feet)
◦Resolution of 0.25 milimeters
• Digi ConnectTank has a M300/95 sensor with the following specications:
◦95 kilohertz, 8 degree beam angle
◦Range of 0.3 meters (1 foot) to 4 meters (13 feet)
◦Resolution of 0.25 milimeters
• Digi ConnectTank has a built-in temperature sensor.
• Digi ConnectTank comes with an internal battery with more than two-year battery life under
recommended operating conditions, such as tank liquid level measurement and pushing the measured
data to Device Cloud twice a day.
• Digi ConnectTank has six models based on cellular options. These models are described in Appendix C:
Digi ConnectTank Model Specications.
• Digi ConnectTank comes with internal cellular and GPS antennas.

Digi ConnectTank Getting Started Guide
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• Digi ConnectTank stores up to 96 sensor readings.
• Digi ConnectTank stores data in case of a network outage. Stored data is published when the network
becomes available.
• Digi ConnectTank is highly congurable, which avoids the need for custom programming and
development.
• Digi ConnectTank is easily congured and managed through Device Cloud:
◦Cellular settings
◦Device Cloud settings
◦Data collection period
◦Data reporting interval
◦Tank level alarms
• Digi ConnectTank data is transmitted using the following communication channels.
◦Data transmission using TCP/data path
◦Data transmission using SMS
• Digi ConnectTank has a failsafe OTA (Over The Air) device rmware upgrade mechanism.
• Digi ConnectTank has optional GPS for nomadic tanks.
• Digi ConnectTank has 1” NPT default mounting. 2” to 1” adaptor options are also available.
• Digi ConnectTank is UL CI D2 group D compliant.

Digi ConnectTank Getting Started Guide
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Digi ConnectTank Hardware Setup
Digi ConnectTank Hardware Summary
Cellular and GPS antenna
Gasket
Bottom cover
Ultrasonic sensor
Battery pack
Lid cover

Digi ConnectTank Getting Started Guide
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Digi ConnectTank Device Installation
Please refer to the Digi ConnectTank Quick Start Guide for installation instructions.
CAUTION: Mounting the device vertically ensures proper orientation. Cover screws are required
as part of the safety rating.
Digi ConnectTank SIM Card Installation
There is a SIM card holder in the device. Insert the SIM card into the SIM holder and lock it.
OPEN
LOCK
LOCK
OPEN
OPEN
LOCK
LOCK
OPEN
NOTE: You must install an activated SIM. The SIM card holder is installed on all versions, except the CDMA
versions.
Digi ConnectTank Wake-up Using Magnet
To wake up the Digi ConnectTank device using the magnet, follow the steps described below:
1. Bring the magnet close to the magnet sign on the Digi ConnectTank device to activate the Wake-up
button.
After several seconds, the LEDs will start blinking indicating that the device is up and running.
NOTE: Waking the device up using the magnet is the same as pressing the Wake-up button.
2. After wake-up, Digi ConnectTank sends the device conguration settings and data to Device Cloud.
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DiGI International
www.digi.com
Battery LED Cellular LED

Digi ConnectTank Getting Started Guide
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3. After sending all conguration settings and data to Device Cloud, the device will enter sleep mode. The
device will be in sleep mode until the next scheduled wake-up or manual wake-up using the magnet.
For detailed LED sequence description, see the Digi ConnectTank System Status LED section.
Digi ConnectTank Registration to Cellular Network
Sprint Users
If you are a Sprint user, activate your module by contacting customer support and providing your ESN number.
AT&T and UMTS Users
AT&T and UMTS users should use activated SIM cards.
Verizon Users
To activate the Verizon module, use the hex ESN provided on the label and convert it using http://www.
esnconverter.com/. Use the decimal ESN in the Verizon portal.
Once your Verizon account is activated, you will need to register your device:
1. Press the Wake-up button followed.
2. Press the Factory Default button.
◦The cellular LED will blink red (2 seconds On and 2 seconds Off) until the authentication is done (ap-
proximately 10 minutes).
◦After authentication, the cellular LED will blink blue (2 seconds On and 2 seconds Off) for 30 seconds.
◦The device is now registered.
Uploading Digi ConnectTank Device Information to Device Cloud
Please follow the steps given below to register the device to Device Cloud whenever the unit is rst activated.
1. Reset the device using the Reset button, and wait for 30 seconds.
2. Press the Factory Default button to restore factory settings and register the device in Device Cloud.
3. Wait for the cellular LED to glow for 3 seconds.
NOTE: When you press the Factory Default button to upload device information to Device Cloud, the
device conguration is set to defaults.
Digi ConnectTank Cellular and GPS Antenna
Digi ConnectTank has internal antennas for cellular and GPS communications. There are no external antennas
required to operate the device. While installing the device, make sure that there is adequate network coverage
in the area by ensuring that the cellular LED is blinking blue. Good network coverage will help in reducing the
power consumption of the device, leading to improved battery life.
Unauthorized antenna modications and attachments will invalidate de and may violate local RF emission
regulations.