Digi Connect Tank v2 User manual

Digi Connect® Tank
v2
User Guide

Revision history—90001469
Revision Date Description
F June 2017 Modified regulatory and certification information as required
by RED (Radio Equipment Directive).
G July 2017 nUpdated graphics and text with information about
correctly aligning the cover and base when
assembling the device.
nUpdated the product specifications temperature
range.
H August 2017 Added battery safety information.
J May 2018 nUpdated insert SIM card instructions.
nAdded note to Connect Tank range specifications.
K October 2018 Updated range specifications: Cellular specifications and
General product specifications.
Trademarks and copyright
Digi, Digi International, and the Digi logo are trademarks or registered trademarks in the United
States and other countries worldwide. All other trademarks mentioned in this document are the
property of their respective owners.
© 2017 Digi International Inc. All rights reserved.
Disclaimers
Information in this document is subject to change without notice and does not represent a
commitment on the part of Digi International. Digi provides this document “as is,” without warranty of
any kind, expressed or implied, including, but not limited to, the implied warranties of fitness or
merchantability for a particular purpose. Digi may make improvements and/or changes in this manual
or in the product(s) and/or the program(s) described in this manual at any time.
Warranty
To view product warranty information, go to the following website:
www.digi.com/howtobuy/terms
Send comments
Documentation feedback: To provide feedback on this document, send your comments to
[e-mail].
Digi Connect® Tank v2 User Guide 2

Customer support
Digi Technical Support: Digi offers multiple technical support plans and service packages to help our
customers get the most out of their Digi product. For information on Technical Support plans and
pricing, contact us at +1 952.912.3444 or visit us at www.digi.com/support.
Digi Connect® Tank v2 User Guide 3

Contents
Digi Connect® Tank v2 User Guide
Get started
Verify product components 8
Assemble the device 8
Activate a SIMcard 12
LED indicators 12
Device controls 13
Technical specifications
Cellular specifications 15
Sensor specifications 15
General product specifications 16
Hardware
Maximum power and frequency bands 18
Safety notices 18
Installation considerations 19
Warnings: Explosion hazards 19
RF exposure statement 20
UL/cUL conformity 21
Special conditions for safe use (ATEX) 21
ATEX marking 22
Safety information 24
Remote Manager reporting 24
Scheduled reports 24
Alarms 24
Cellular and GPS communication 25
Battery inspection 25
Battery life 25
Initial Connect Tank configuration
About waking the device 27
Wake the device 27
Connect to the device using the CLI 27
Digi Connect® Tank v2 User Guide 4

Digi Connect® Tank v2 User Guide 5
Register Connect Tank on a cellular network 29
CLI commands 30
Install Connect Tank
Before you begin 35
Install the device on a tank 35
Check network coverage 36
Manage Connect Tank with Remote Manager
About using Remote Manager with Connect Tank 38
Before you begin 38
Add a device to Digi Remote Manager 38
Alarm reports and options 39
Configure alarms 39
High and low thresholds 40
Hysteresis 41
Sensor error and battery life 42
Configure device (report) settings 43
Custom scaled values for tank data 44
Configure cellular options 45
Configure Remote Manager settings 45
Remote Manager option definitions for Connect Tank 46
Alarm options 46
Cellular option definitions 46
Device Cloud option definitions 47
Device (report) settings option definitions 47
Use Remote Manager to view device and sensor data streams
About data streams 50
View device data streams 51
Data streams reference information 51
Connect Tank maintenance
Firmware updates 55
Update the firmware using Remote Manager 55
Update the firmware using the CLI 56
Battery replacement 57
Troubleshooting
Device not responding 60
Reset the device 60
Restore factory defaults to the device 60
Device not connected to the cellular network 60
Troubleshooting Connect Tank reports and alarms 61
Empty tank reports 61
No reports in Remote Manager 61
High liquid reports 62

Digi Connect® Tank v2 User Guide 6
Alarms while filling the tank 64
Metal tank issues 64
Regulatory information
FCC certifications and regulatory information 65
Declaration of Conformity (DoC) 65
CE mark (Europe) 66

Digi Connect® Tank v2 User Guide
Digi Connect Tank v2 allows you to remotely monitor the liquid level in a single tank. The Connect
Tank device operates wirelessly by running on a long-life battery and communicating through the
cellular network.
Note Do not use Connect Tank to measure levels of non-liquid tanks. The Connect Tank device uses
ultrasonic sensing, which requires a uniform surface to take accurate measurements. Solid material
does not provide a uniform surface.
Using its ultrasonic sensor, the Connect Tank device transmits a narrow ultrasonic sound beam to the
surface of the liquid and reflects back to the sensor, as shown in the following figure. The device
measures the amount of time it takes for the ultrasonic sound beam to travel down to the surface of
the liquid and reflect back to the sensor. The device then converts the amount of time into a
measurement showing how far the liquid is from the top of the tank in inches and reports that
information to your Digi Remote Manager account.
Digi Connect® Tank v2 User Guide 7

Get started
Before installing the Connect Tank device in a tank, make sure you review the information in this
section and complete all of the tasks.
Verify product components
Make sure you have the necessary parts in the box.
Connect Tank includes the following components:
Connect Tank Battery Gasket lubricant
The following accessories are available through Digi International Inc. For more information, see the
Digi Connect Tank product support page.
Activated SIMcard
(when you purchase Digi
Bundled Services)
NPT adapter
(for some tank configurations)
Magnet
(for manually waking the device)
Assemble the device
Before you begin, make sure you have the following required equipment to assemble the Connect
Tank device:
nOne 9/64-inch or 3.5 mm hex key
nActivated SIMcard: See Activate a SIMcard
Digi Connect® Tank v2 User Guide 8

Get started Assemble the device
Digi Connect® Tank v2 User Guide 9
CAUTION! This product contains a lithium metal battery. Prior to installation, the
battery should be inspected for any signs of damage. If the battery appears to be
damaged or is dropped during the installation, do not use the battery and dispose of it
properly. See Battery inspection for more information.
To assemble the device:
1. Use a 9/64-inch or 3.5 mm hex key to loosen the four retaining screws and open the Connect
Tank enclosure cover.

Get started Assemble the device
Digi Connect® Tank v2 User Guide 10
2. Insert the activated SIM card.
a. Orient Connect Tank to match the picture below.
b. Unlock the SIM card tray by gently pushing the metal bar toward the bottom of the
tray.
c. Open the SIMcard tray by pulling the tray up from the top or right side of the tray.
CAUTION! Do not pull the SIMcard tray up from the left side or use a
tool to open the tray. These actions may damage the SIM detect
switch, which is beneath the left side of the tray.
d. Insert the SIM card into the SIMcard tray, with the metal contacts face-down and
the flat edge inserted into the holder.
e. Press the SIMcard tray onto the board.
f. Lock the SIM card tray by gently pushing the metal bar toward the top of the
SIMcard holder.