Dimplex BF362SD User manual

Owner’s Manual
Model
BF362SD
BF392SD
7205860100R05
IMPORTANT SAFETY INFORMATION: Always read this manual rst
before attempting to install or use this replace. For your safety, always
comply with all warnings and safety instructions contained in this manual
to prevent personal injury or property damage.
To view the full line of Dimplex products, please visit
www.dimplex.com

2 www.dimplex.com
Table of Contents
Always use a qualied technician
or service agency to repair
this replace.
!NOTE: Procedures and
techniques that are considered
important enough to emphasize.
CAUTION: Procedures and
techniques which, if not carefully
followed, will result in damage to
the equipment.
WARNING: Procedures
and techniques which, if not
carefully followed, will expose
the user to the risk of re,
serious injury, or death.
Welcome & Congratulations ...................3
IMPORTANT INSTRUCTIONS .................4
Fireplace Installation ........................6
Operation ..................................6
Maintenance ...............................9
Accessories .............................. 11
Warranty ................................ 11
Replacement Parts .........................14

3
Welcome & Congratulations
Thank you and congratulations for choosing to purchase an electric
replace from Dimplex, the world leader in electric replaces.
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result in a
possible electric shock, re hazard and will void the warranty.
Please record your model and serial numbers below for future
reference: model and serial numbers can be found on the Model and
Serial Number Label of your replace.
Model Number ______________ Serial Number ______________
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-DIMPLEX (1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
Please have your model number and product serial
number ready. (See above)
Model
Number
XXXXX
SERIAL No.

4 www.dimplex.com
When using electrical appliances,
basic precautions should always
be followed to reduce the risk of
fire, electric shock, and injury to
persons, including the following:
① Read all instructions before
using this appliance.
② This replace is hot when in
use. To avoid burns, do not let
bare skin touch hot surfaces.
The trim around the heater outlet
becomes hot during heater opera-
tion. Keep combustible materials,
such as furniture, pillows, bed-
ding, papers, clothes, and cur-
tains at least 3 feet (0.9m) from
the front of the unit.
③ Extreme caution is neces-
sary when any heater is used by
or near children or invalids and
whenever the replace is left
operating and unattended.
④ Do not operate any heater after
it malfunctions. Disconnect power
at the service panel and have the
heater inspected by a reputable
electrician before reusing.
IMPORTANT INSTRUCTIONS
SAVE THESE INSTRUCTIONS
⑤Do not operate any unit with
a damaged cord or plug, or if the
heater has malfunctioned, or if
the electric replace has been
dropped or damaged in any man-
ner, contact Dimplex Technical
Service at 1-888-346-7539.
⑥ Never locate this heater where
it may fall into a bathtub or other
water container.
⑦ Do not use outdoors.
⑧Do not insert or allow foreign
objects to enter any ventilation
or exhaust opening as this may
cause an electric shock or fire, or
damage to the heater.
⑨ To prevent a possible fire, do
not block air intake or exhaust in
any manner.
⑩ All electrical heaters have
hot and arcing or sparking parts
inside. Do not use in areas where
gasoline, paint, or ammable
liquids are used or stored
⑪ Do not modify this replace.
Use it only as described in this
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE

5
IMPORTANT INSTRUCTIONS
manual. Any other use not recom-
mended by the manufacturer may
cause re, electric shock or injury
to persons.
⑫Do not burn wood or other
materials in this replace.
⑬ Do not strike replace glass.
⑭ Always use a certied electri-
cian for installation.
⑮ Disconnect all power coming
to replace at main service panel
before performing any cleaning,
or maintenance.
⑯ When transporting or storing
the replace, keep in a dry place,
free from excessive vibration and
store as to avoid damage.
WARNING: Remote control
contains small batteries. Keep
away from children. If swallowed,
seek medical attention immedi-
ately.
WARNING: Do not install bat-
tery backwards, charge, put in re
or mix with used or other battery
types - may explode or leak caus-
ing injury.
!NOTE: Changes or modica-
tions not expressly approved by
the party responsible for compli-
ance could void user's authority to
operate the equipment.
CAUTION: This equipment has been
tested and found to comply with the limits
for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits
are designed to provide reasonable
protection against harmful interference in
a residential installation. This equipment
generates uses and can radiate radio
frequency energy and, if not installed and
used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur
in a particular installation. If this equipment
does cause harmful interference to radio
or television reception, which can be
determined by turning the equipment off
and on, the user is encouraged to try to
correct the interference by one of the
following measures:
• Reorient or relocate the receiving
antenna.
• Increase the separation between the
equipment and receiver.
• Connect the equipment into an outlet
on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions: (1) This device
may not cause harmful interference,
and (2) this device must accept any
interference received, including
interference that may cause undesired
operation.

6 www.dimplex.com
Operation
WARNING: This electric
rebox must be properly installed
before it is used.
Manual Controls
(Figure 1)
The controls for the Electric Fire-
place are located at the bottom
right hand corner of the unit.
A. On/Off Switch
The on/off switch energizes the
rebox and ame.
B. Mode Selector Switch
Select preferred feature:
• “o” for ame only
• “-“ for PurireTM only/ame.
• “=” for heat/PurireTM/ame
!NOTE: Hot air will blow from
both sides of the replace when
the heater is activated. The heater
may emit a slight, harmless odor
when rst used. This odor is a
normal condition caused by initial
heating of internal heater parts
and will not occur again.
Resetting The Temperature
Cutoff Switch
The heater on this replace is
protected with a safety device to
prevent overheating. Should the
heater overheat, the Overheat
indicator will be activated (Fig. 1),
and an automatic cutout will turn
the heater off and it will not come
back on without being reset. It
can be reset by switching the On/
Off switch to OFF and waiting 5
minutes before switching it to ON.
Fireplace Installation
Bathroom Installation
This rebox must be protected
by a GFI circuit. If a receptacle
is used it must be readily
accessible.
To prevent electrical shock this
unit is an electrical appliance
that is not watertight and must be
installed as to prevent water from
entering the unit. This unit must
be installed away from showers,
tubs, etc. Never locate replace
where it may fall into a bathtub or
other water containers. Keep tow-
els and other combustible materi-
als 3 feet (0.9 m) away from the
front of the unit.

7
Figure 1
Manual Controls
B. Mode
Selector Switch
A. On/Off
Switch
Operation
The overheat cutout will be trig-
gered if the lter is dirty. Follow
lter maintenance.
CAUTION: If you need to
continuously reset the heater, dis-
connect power and call Dimplex
customer service at
(1-888-346-7539).
Remote Control
The replace is supplied with a
radio frequency remote control.
This remote control has a range
of approximately 50 feet (15.25
m), it does not have to be pointed
at the replace and can pass
through most obstacles (including
walls). It is supplied with one of
hundreds of independent frequen-
cies to prevent interference with
other units.
!NOTE: Before attempting any
operation with the remote control,
pull the plastic insulator strip out
from between the remote casing
and battery cover.
Remote Control Initialization/
Reprogramming
This procedure is required every
time there is a loss of power to
the remote control in the re-
place. (i.e. power failure, breaker
tripped, On/Off switch is turned
off.)
1. Ensure that power is supplied
through main service panel.
2. Locate manual controls.
3. Activate On/Off switch. (Fig-
ure 1A)
4. Press and hold the 3-Posi-
tion Switch in the “I” position
for 5-10 seconds until the
indicator light begins to ash.

8 www.dimplex.com
Operation
(Figure 1B)
5. Press the ON button located
on the remote control. (Figure
2)
This will synchronize the remote
control and receiver.
Remote Control Usage
The remote control operates
the replace levels sequentially:
Flames, Flames and PurireTM,
and Flames/ PurireTM/Heat. The
level is increased every time the
“ON” button on the remote control
is pressed. The replace can be
turned off at any point by pressing
the “OFF” button on the remote
control.
Battery Replacement (Figure 2)
To replace battery:
1. Slide battery cover open on
the remote control.
2. Install one 12-volt (A23) bat-
tery in the battery holder.
3. Close the battery cover.
Battery must be recycled
or disposed of properly.
Check with your Local
Authority or Retailer for recycling
advice in your area.
Figure 2
Off
Button
On
Button
Battery
cover
Plastic
strip

9
Maintenance
 WARNING: Disconnect power
and heater has cooled before
attempting any maintenance or
cleaning to reduce the risk of
re, electric shock or damage
to persons.
!NOTE: The replace should
not be operated with an accumu-
lation of dust or dirt on or in the
unit, as this can cause a build up
of heat and eventual damage. For
this reason the heater must be
inspected regularly, depending
upon conditions and at least at
yearly intervals.
Light Bulb Replacement
Light bulbs need to be replaced
when you notice a dark section
of the ame or when the clar-
ity and detail of the log exterior
disappears. There are four bulbs
under the log set which generate
the ames and embers.
Helpful Hints: It is a good idea to
replace all light bulbs at one time
if they are close to the end of their
rated life. Group replacement will
reduce the number of times you
need to open the unit to replace
light bulbs. Long life bulbs are
recommended to reduce the fre-
quency of bulb changes.
Light Bulb Requirements:
Quantity of 4 clear chandelier or
candelabra bulbs with an E-12
(small) socket base, 60 Watt rat-
ing. Example: GE 60BC or Phil-
ips 60CTC. DO NOT EXCEED 60
WATTS PER BULB.
To access the light bulb area
CAUTION: Allow at least 5
minutes for light bulbs to cool off
before touching bulbs to avoid ac-
cidental burning of skin.
1. Open steel curtain (remove
glass doors if applicable).
2. Remove two screws on log
bracket and set aside
(Figure 3)
3. Pull front edge of plastic
ember bed or plastic grate up
and forward until rear tab re-
leases from the ledge located
at the bottom of the partially
reective glass (Figure 4).
Screws
Figure 3

10 www.dimplex.com
!NOTE: Log set ts tightly into
rebox, some force may be nec-
essary to remove.
4. Examine the bulbs to de-
termine which bulbs require
replacement.
5. Unscrew bulbs counter clock-
wise.
6. Insert new bulbs.
7. Replace the log by inserting
the rear tab of the logset un-
der the back ledge of the re-
place and push down on the
front edge of the logset until it
snaps into place (Figure 3).
8. Replace log grate using two
screws previously removed.
Partially Reective Glass
Cleaning
The partially reective glass is
cleaned in the factory during
the assembly operation. During
shipment, installation, handling,
etc., the partially reective glass
surface may collect dust particles.
These can be removed by bufng
lightly with a clean dry cloth.
To remove ngerprints or other
marks, the partially reective
glass can be cleaned with a damp
cloth using high quality house-
hold glass cleaner. The partially
reective glass should be com-
pletely dried with a lint free cloth.
To prevent scratching, do not use
abrasive cleaners or spray liquids
on any surface.
Fireplace Surface Cleaning
Use warm water only to clean
painted surfaces of the Compact
Fireplace. Do not use abrasive
cleaners.
Servicing
Except for light bulb replacement
and cleaning described above, an
authorized service representative
should perform any other servicing.
Maintenance
Side Section
Back
Ledge
Rear
Tab
Log
Ember
bed
Front
Edge
Figure 4

11
Accessories
Please contact your local dealer
for genuine Dimplex accessories.
Example: glass door kits, brass
and stainless steel trims, remote
control kits, plug kits, and
cabinets designed to t your
replace.
Warranty
Two Year Limited Warranty
Products to which this limited warranty
applies
This limited warranty applies to the follow-
ing models of your newly purchased Dim-
plex electric replace BF362SD, BF392SD
and to newly purchased Dimplex replace
surrounds (mantels) and trims. This
limited warranty applies only to purchases
made in any province of Canada except
for Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of the
USA (and the District of Columbia) except
for Hawaii and Alaska. This limited war-
ranty applies to the original purchaser of
the product only and is not transferable.
Products excluded from this limited war-
ranty
Light bulbs are not covered by this limited
warranty and are the sole responsibil-
ity of the owner/purchaser. Products
purchased in Yukon Territory, Nunavut,
Northwest Territories, Hawaii, or Alaska
are not covered by this limited warranty.
Products purchased in these States,
provinces, or territories are sold AS IS
without warranty or condition of any kind
(including, without limitation, any implied
warranties or conditions of merchant-
ability or tness for a particular purpose)
and the entire risk of as to the quality and
performance of the products is with the
purchaser, and in the event of a defect
the purchaser assumes the entire cost of
all necessary servicing or repair.
What this limited warranty covers and for
how long
Products, other than replace surrounds
(mantels) and trims, covered by this
limited warranty have been tested and
inspected prior to shipment and, subject
to the provisions of this warranty, Dimplex
warrants such products to be free from
defects in material and workmanship for a
period of 2 years from the date of the rst
purchase of such products.
Dimplex replace surrounds (mantels) and
trims covered by this limited warranty have
been tested and inspected prior to ship-
ment and, subject to the provisions of this
warranty, Dimplex warrants such products
to be free from defects in material and
workmanship for a period of 1 year from
the date of rst purchase of such products.
The limited 2 year warranty period for
products other than replace surrounds
(mantels) and trims and the limited 1 year
warranty period for replace surrounds

12 www.dimplex.com
(mantels) and trims also applies to any
implied warranties that may exist under
applicable law. Some jurisdictions do not
allow limitations on how long an implied
warranty lasts, so the above limitation may
not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except
by Dimplex or its authorized service
representatives) or otherwise altered. This
limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or
operation with an incorrect power source.
What you must do to get service under
this limited warranty
Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at
1-888-DIMPLEX (1-888-346-7539), or
1367 Industrial Road, Cambridge Ontario,
Canada N1R 7G8. Please have proof
of purchase, catalogue/model and serial
numbers available when calling. Limited
warranty service requires a proof of pur-
chase of the product.
What Dimplex will do in the event of a
defect
In the event a product or part covered by
this limited warranty is proven to be defec-
tive in material or workmanship during (i)
the 2 year limited warranty period for prod-
ucts other than replace surrounds (man-
tels) and trims, and (ii) the 1 year limited
warranty period for surrounds (mantels)
and trims, you have the following rights:
• Dimplex will in its sole discretion
either repair or replace such defec-
tive product or part without charge. If
Dimplex is unable to repair or replace
such product or part, or if repair or
replacement is not commercially
practicable or cannot be timely made,
Dimplex may, in lieu of repair or
replacement, choose to refund the
purchase price for such product or
part.
• Limited warranty service will be per-
formed solely by dealers or service
agents of Dimplex authorized to
provide limited warranty services.
• For products other than surrounds
(mantels) and trims, this 2 year lim-
ited warranty entitles the purchaser to
on-site or in-home warranty services.
Accordingly, Dimplex will be respon-
sible for all labour and transportation
associated with repairing or replacing
the product or part except as follows:
(i) charges which may be levied for
travel costs incurred to travel to the
purchaser’s site where the product
is located if the purchaser’s site is
beyond 30 miles (48 km) from the
closest service depot of Dimplex’s
dealer or service agent; and (ii) the
purchaser is solely responsible for
providing clear access to all service-
able parts of the product.
• For surrounds (mantels) and trims,
this 1 year limited warranty does
not entitle the purchaser to on-site
or in-house warranty services. The
purchaser is responsible for removal
and transportation of the surrounds
(mantels) and trims (and any repaired
or replacement product or part) to
and from the authorized dealer’s or
service agent’s place of business.
On-site or in-home services for sur-
rounds (mantels) and trims may be
performed at the purchaser’s specic
request and expense at Dimplex’s
then-current rates for such services.
Dimplex will not be responsible for,
Warranty

13
Warranty
and this limited warranty shall not
include, any expense incurred for in-
stallation or removal of the surrounds
(mantels) or trims or any part thereof
(or any replacement product or part)
including, without limitation, all ship-
ping costs and transportation costs to
and from the authorized dealer’s or
service agent’s place of business and
all labour costs. Such costs shall be
the purchaser’s responsibility.
What Dimplex and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR
ANY THIRD PARTY, WHETHER IN CON-
TRACT, IN TORT, OR ON ANY OTHER
BASIS, FOR ANY INDIRECT, SPECIAL,
PUNITIVE, EXEMPLARY, CONSEQUEN-
TIAL, OR INCIDENTAL LOSS, COST,
OR DAMAGE ARISING OUT OF OR
IN CONNECTION WITH THE SALE,
MAINTENANCE, USE, OR INABILITY TO
USE THE PRODUCT, EVEN IF DIMPLEX
OR ITS DIRECTORS, OFFICERS, OR
AGENTS HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH LOSSES,
COSTS OR DAMAGES, OR IF SUCH
LOSSES, COSTS, OR DAMAGES ARE
FORESEEABLE. IN NO EVENT WILL
DIMPLEX, OR ITS OFFICERS, DIREC-
TORS, OR AGENTS BE LIABLE FOR
ANY DIRECT LOSSES, COSTS, OR
DAMAGES THAT EXCEED THE PUR-
CHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT AL-
LOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO
THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specic
legal rights, and you may also have other
rights which vary from jurisdiction to
jurisdiction. The provisions of the United
Nations Convention on Contracts for
the Sale of Goods shall not apply to this
limited warranty or the sale of products
covered by this limited warranty.

14 www.dimplex.com
© 2013 Dimplex North America Limited
Dimplex North America Limited
1367 Industrial Road
Cambridge ON
Canada N1R 7G8
Replacement Parts
LOGSET ...................................0438550300RP
FLICKER MOTOR ............................2000140300RP
FLICKER ROD ..............................5900080800RP
HEATER ASSEMBLY .........................2000230200RP
3-POSITION HEATER SWITCH .................2800070500RP
ON/OFF SWITCH ............................2800070700RP
REMOTE CONTROL .........................3000370600RP
REMOTE CONTROL RECEIVER ................9600480100RP
PARTIALLY REFLECTIVE GLASS ...............5900160600RP
GLASS SUPPORT STRIP ......................0438290100RP
MESH CURTAIN .............................8800240103RP
CURTAIN ROD ..............................8800250100RP
LIGHT SOCKETS WITH HARNESS ..............2500090100RP