Dimplex BF39STP/DXP User manual

Owner’s Manual
Model
BF45DXP
BF39STP/DXP
BF33STP/DXP
7206360500R06
IMPORTANT SAFETY INFORMATION: Always read this manual first
before attempting to install or use this fireplace. For your safety, always
comply with all warnings and safety instructions contained in this manual
to prevent personal injury or property damage.
To view the full line of Dimplex products, please visit
www.dimplex.com

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Table of Contents
Always use a qualified technician
or service agency to repair
this fireplace.
!NOTE: Procedures and
techniques that are considered
important enough to emphasize.
CAUTION: Procedures and
techniques which, if not carefully
followed, will result in damage to
the equipment.
WARNING: Procedures
and techniques which, if not
carefully followed, will expose
the user to the risk of fire,
serious injury, or death.
Welcome & Congratulations ...................3
IMPORTANT INSTRUCTIONS .................4
Fireplace Installation ........................5
Operation..................................6
Maintenance...............................8
Accessories ..............................10
Warranty ................................11
Technical Support..........................13

3
Welcome & Congratulations
Model Number ______________ Serial Number ______________
Model
Number
XXXXX
SERIAL No.
Thank you and congratulations for purchasing an electric fireplace from
Dimplex. Please use our convenient online registration page to record
your model and serial numbers for future reference at
www.dimplex.com/register
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-DIMPLEX (1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
In order to better serve you, please have your model and serial number
ready or register your product online before calling (See above)
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result in
a possible electric shock, fire hazard and will void the warranty.

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When using electrical appliances,
basic precautions should always
be followed to reduce the risk of
fire, electric shock, and injury to
persons, including the following:
①Read all instructions before
using this appliance.
②This fireplace is hot when in
use. To avoid burns, do not let
bare skin touch hot surfaces.
The trim around the heater outlet
becomes hot during heater
operation. Keep combustible
materials, such as furniture,
pillows, bedding, papers, clothes,
and curtains at least 3 feet (0.9m)
from the front of the unit.
③ Extreme caution is necessary
when any heater is used by or
near children or invalids and
whenever the fireplace is left
operating and unattended.
④ Do not operate any heater after
it malfunctions. Disconnect power
at the service panel and have the
heater inspected by a reputable
electrician before reusing.
IMPORTANT INSTRUCTIONS
SAVE THESE INSTRUCTIONS
⑤Do not operate any unit with
a damaged cord or plug, or if
the heater has malfunctioned,
or if the electric fireplace has
been dropped or damaged in
any manner, contact Dimplex
Technical Service at
1-888-346-7539.
⑥ Never locate this heater where
it may fall into a bathtub or other
water container.
⑦ Do not use outdoors.
⑧Do not insert or allow foreign
objects to enter any ventilation
or exhaust opening as this may
cause an electric shock or fire, or
damage to the heater.
⑨ To prevent a possible fire, do
not block air intake or exhaust in
any manner.
⑩ All electrical heaters have
hot and arcing or sparking parts
inside. Do not use in areas where
gasoline, paint, or flammable
liquids are used or stored
⑪ Do not modify this fireplace.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE

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IMPORTANT INSTRUCTIONS
Use it only as described in
this manual. Any other use
not recommended by the
manufacturer may cause fire,
electric shock or injury to persons.
⑫Do not burn wood or other
materials in this fireplace.
⑬ Do not strike fireplace glass.
⑭ Always use a certified
electrician for installation.
⑮ Disconnect all power coming
to fireplace at main service panel
before performing any cleaning,
or maintenance.
⑯ When transporting or storing
the fireplace, keep in a dry place,
free from excessive vibration and
store as to avoid damage.
!NOTE: Changes or modifications
not expressly approved by the party
responsible for compliance could
void user's authority to operate the
equipment.
Fireplace Installation
Bathroom Installation
This firebox must be protected
by a GFI circuit. If a receptacle is
used it must be readily accessible.
To prevent electrical shock this
unit is an electrical appliance that
is not watertight and must be
installed as to prevent water from
entering the unit. This unit must
be installed away from showers,
tubs, etc. Never locate fireplace
where it may fall into a bathtub
or other water containers. Keep
towels and other combustible
materials 3 feet (0.9 m) away from
the front of the unit.

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Operation
Figure 1
WARNING: This electric firebox
must be properly installed before it
is used.
Manual Controls
(Figure 1)
The controls for the Electric
Fireplace are located at the bottom
right hand corner of the unit.
CAUTION: Ensure that the
Voltage Selector switch is set to
the appropriate voltage (115V
or 230V)
A. On/Off Switch
The on/off switch energizes the
firebox and flame.
B. Mode Selector Switch
Select preferred feature:
• “o” for flame only
• “-” for fan only/flame
• “=” for heat/flame
!
NOTE: The heater may emit
a slight, harmless odor when
first used. This odor is a normal
condition caused by initial heating
of internal heater parts and will not
occur again.
C. Voltage Selector Switch
Needs to be set to reflect the
incoming voltage to the unit - 115V
or 230V.
Resetting The Temperature
Cutoff Switch
The heater on this fireplace is
protected with a safety device to
prevent overheating. Should the
heater overheat, the Overheat
indicator will be activated
(Fig. 1), and an automatic cutout
will turn the heater off and it will
not come back on without being
reset. It can be reset by switching
Overheat
Indicator
Manual Controls
B. Mode
Selector Switch
A. On/Off
Switch
C. Voltage Selector
Switch

7
Operation
the On/Off switch to OFF and
waiting 5 minutes before switching
it to ON. The overheat cutout will
be triggered if the filter is dirty.
Follow filter maintenance.
CAUTION: If you need to
continuously reset the heater,
disconnect power and call
Dimplex customer service at
(1-888-346-7539).
Remote Controls
An optional remote control can be
purchased to operate the fireplace
- BFRC-KIT. This will allow the
user the ability to toggle through
the stages of operation: Flames,
Flames/Fan, and Flames/Heat,
with a remote control.
Wall Mounted Controls
The fireplace can be installed
with wall mounted controls. These
controls include wall switches
and thermostats. (see individual
installation guides for details)
1. Wall Mounted Switches
This model may be installed
so that a wall mounted switch
energizes the firebox and
flame, (On/Off Switch must
be in the ON position). A
wall mounted switch may also
be used to override the flame
image, (On/Off Switch must
be in the ON position in
coordination with any main
power wall mounted switch).
A wall mounted switch may
also be used to override the
heater option (Mode Selector
Switch must be in the “=”
position).
2. Wall Mounted Thermostat
This unit may be installed
so that a wall mounted
thermostat can adjust the heat
temperature to your individual
requirements. Please refer
to thermostat manufacturers
operation Instructions.
Mode Selector Switch must
be set to “=” for thermostat
to control heater/.
3. Wall Mounted Remote
Controls (WRCPF-KIT)
Dimplex manufactures a
optional wall mounted remote
control which allows the user
to fully control the fireplace
from a central location with the
added functionality of a built in
thermostat.

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Maintenance
 WARNING: Disconnect power
and heater has cooled before
attempting any maintenance or
cleaning to reduce the risk of
fire, electric shock or damage
to persons.
!NOTE: The fireplace
should not be operated with
an accumulation of dust or dirt
on or in the unit, as this can
cause a build up of heat and
eventual damage. For this reason
the heater must be inspected
regularly, depending upon
conditions and at least at yearly
intervals.
Light Bulb Replacement
Light bulbs need to be replaced
when you notice a dark section
of the flame or when the clarity
and detail of the log exterior
disappears. There are four bulbs
under the log set which generate
the flames and embers.
Helpful Hints: It is a good idea to
replace all light bulbs at one time
if they are close to the end of their
rated life. Group replacement will
reduce the number of times you
need to open the unit to replace
light bulbs. Long life bulbs are
recommended to reduce the
frequency of bulb changes.
Light Bulb Requirements:
Quantity of 4 clear chandelier or
candelabra bulbs with an E-12
(small) socket base, 60 Watt
rating. Example: GE 60BC or
Philips 60CTC. DO NOT EXCEED
60 WATTS PER BULB.
CAUTION: When handling log
only apply force to the ember bed
section not directly to the logs.
To access the light bulb area
CAUTION: Allow at least 5
minutes for light bulbs to cool off
before touching bulbs to avoid
accidental burning of skin.
1. Open steel curtain (remove
glass doors if applicable).
2. Remove two screws on log
bracket and set aside
(Figure 2)
3. Pull front edge of plastic
ember bed or plastic grate
up and forward until rear
tab releases from the ledge
Screws
Figure 2

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located at the bottom of
the partially reflective glass
(Figure 3).
!NOTE: Log set fits tightly
into firebox, some force may be
necessary to remove.
4. Set logset in front of firebox.
5. Disconnect the logset LED
wire harness from unit
(Figure 4).
6. Examine the bulbs to
determine which bulbs require
replacement.
7. Unscrew bulbs counter
clockwise.
8. Insert new bulbs.
9. Re-connect the logset LED
wire harness to the unit.
10. Replace the log by inserting
the rear tab of the logset
under the back ledge of the
fireplace and push down on
the front edge of the logset
until it snaps into place
(Figure 3).
11. Replace log grate using two
screws previously removed.
Maintenance
Side Section
Back
Ledge
Rear
Tab
Log
Ember
bed
Front
Edge
LED Wire
Harness
Figure 3
Figure 4

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Accessories
Please contact your local dealer
for genuine Dimplex accessories.
Example: glass door kits, brass
and stainless steel trims, remote
control kits, plug kits, and
cabinets designed to fit your
fireplace.
Partially Reflective
Glass Cleaning
The partially reflective glass is
cleaned in the factory during
the assembly operation. During
shipment, installation, handling,
etc., the partially reflective glass
surface may collect dust particles.
These can be removed by buffing
lightly with a clean dry cloth.
To remove fingerprints or other
marks, the partially reflective
glass can be cleaned with a
damp cloth using high quality
household glass cleaner. The
partially reflective glass should
be completely dried with a lint
free cloth. To prevent scratching,
do not use abrasive cleaners or
spray liquids on any surface.
Fireplace Surface Cleaning
Use warm water only to clean
painted surfaces of the Compact
Fireplace. Do not use abrasive
cleaners.
Servicing
Except for light bulb replacement
and cleaning described above, an
authorized service representative
should perform any other servicing.
Maintenance

11
Warranty
Two Year Limited Warranty
Products to which this limited warranty
applies
This limited warranty applies to the
following models of your newly purchased
Dimplex electric fireplace BF45DXP,
BF39DXP, BF39STP, BF33DXP,
BF33STP and to newly purchased
Dimplex fireplace surrounds (mantels)
and trims. This limited warranty applies
only to purchases made in any province
of Canada except for Yukon Territory,
Nunavut, or Northwest Territories or in
any of the 50 States of the USA (and the
District of Columbia) except for Hawaii
and Alaska. This limited warranty applies
to the original purchaser of the product
only and is not transferable.
Products excluded from this limited
warranty
Light bulbs are not covered by this limited
warranty and are the sole responsibility of
the owner/purchaser. Products purchased
in Yukon Territory, Nunavut, Northwest
Territories, Hawaii, or Alaska are not
covered by this limited warranty. Products
purchased in these States, provinces, or
territories are sold AS IS without warranty
or condition of any kind (including, without
limitation, any implied warranties or
conditions of merchantability or fitness for
a particular purpose) and the entire risk of
as to the quality and performance of the
products is with the purchaser, and in the
event of a defect the purchaser assumes
the entire cost of all necessary servicing
or repair.
What this limited warranty covers and for
how long
Products, other than fireplace surrounds
(mantels) and trims, covered by this
limited warranty have been tested and
inspected prior to shipment and, subject
to the provisions of this warranty, Dimplex
warrants such products to be free from
defects in material and workmanship for a
period of 2 years from the date of the first
purchase of such products.
Dimplex fireplace surrounds (mantels)
and trims covered by this limited warranty
have been tested and inspected prior to
shipment and, subject to the provisions
of this warranty, Dimplex warrants such
products to be free from defects in
material and workmanship for a period of
1 year from the date of first purchase of
such products.
The limited 2 year warranty period for
products other than fireplace surrounds
(mantels) and trims and the limited 1 year
warranty period for fireplace surrounds
(mantels) and trims also applies to any
implied warranties that may exist under
applicable law. Some jurisdictions do not
allow limitations on how long an implied
warranty lasts, so the above limitation may
not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except
by Dimplex or its authorized service
representatives) or otherwise altered. This
limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or
operation with an incorrect power source.
What you must do to get service under
this limited warranty
Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX
(1-888-346-7539), or 1367 Industrial
Road, Cambridge Ontario, Canada N3H
4W3. Please have proof of purchase,
catalogue/model and serial numbers
available when calling. Limited warranty
service requires a proof of purchase of the
product.

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What Dimplex will do in the event of a
defect
In the event a product or part covered
by this limited warranty is proven to be
defective in material or workmanship
during (i) the 2 year limited warranty
period for products other than fireplace
surrounds (mantels) and trims, and (ii)
the 1 year limited warranty period for
surrounds (mantels) and trims, you have
the following rights:
• Dimplex will in its sole discretion
either repair or replace such defective
product or part without charge. If
Dimplex is unable to repair or replace
such product or part, or if repair or
replacement is not commercially
practicable or cannot be timely made,
Dimplex may, in lieu of repair or
replacement, choose to refund the
purchase price for such product or
part.
• Limited warranty service will be
performed solely by dealers or service
agents of Dimplex authorized to
provide limited warranty services.
• For products other than surrounds
(mantels) and trims, this 2 year
limited warranty entitles the purchaser
to on-site or in-home warranty
services. Accordingly, Dimplex will
be responsible for all labour and
transportation associated with
repairing or replacing the product or
part except as follows: (i) charges
which may be levied for travel costs
incurred to travel to the purchaser’s
site where the product is located if the
purchaser’s site is beyond 30 miles (48
km) from the closest service depot of
Dimplex’s dealer or service agent; and
(ii) the purchaser is solely responsible
for providing clear access to all
serviceable parts of the product.
• For surrounds (mantels) and trims,
this 1 year limited warranty does
not entitle the purchaser to on-site
or in-house warranty services. The
purchaser is responsible for removal
and transportation of the surrounds
(mantels) and trims (and any repaired
or replacement product or part) to and
from the authorized dealer’s or service
agent’s place of business. On-site
or in-home services for surrounds
(mantels) and trims may be performed
at the purchaser’s specific request
and expense at Dimplex’s then-current
rates for such services. Dimplex
will not be responsible for, and this
limited warranty shall not include, any
expense incurred for installation or
removal of the surrounds (mantels)
or trims or any part thereof (or any
replacement product or part) including,
without limitation, all shipping costs
and transportation costs to and from
the authorized dealer’s or service
agent’s place of business and all
labour costs. Such costs shall be the
purchaser’s responsibility.
What Dimplex and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR
ANY THIRD PARTY, WHETHER IN
CONTRACT, IN TORT, OR ON ANY
OTHER BASIS, FOR ANY INDIRECT,
SPECIAL, PUNITIVE, EXEMPLARY,
CONSEQUENTIAL, OR INCIDENTAL
LOSS, COST, OR DAMAGE ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, MAINTENANCE, USE, OR
INABILITY TO USE THE PRODUCT,
EVEN IF DIMPLEX OR ITS DIRECTORS,
OFFICERS, OR AGENTS HAVE BEEN
ADVISED OF THE POSSIBILITY OF
SUCH LOSSES, COSTS OR DAMAGES,
OR IF SUCH LOSSES, COSTS, OR
Warranty

13
Warranty
DAMAGES ARE FORESEEABLE. IN
NO EVENT WILL DIMPLEX, OR ITS
OFFICERS, DIRECTORS, OR AGENTS
BE LIABLE FOR ANY DIRECT LOSSES,
COSTS, OR DAMAGES THAT EXCEED
THE PURCHASE PRICE OF THE
PRODUCT.
SOME JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO THE PURCHASER.
© 2017 Dimplex North America Limited
Dimplex North America Limited
1367 Industrial Road
Cambridge ON
Canada N3H 4W3
Technical Support
Technical and troubleshooting support, as well as a list of
replacement parts can be found on
www.dimplex.com/customer_support.
How State and Provincial law apply
This limited warranty gives you specific
legal rights, and you may also have other
rights which vary from jurisdiction to
jurisdiction. The provisions of the United
Nations Convention on Contracts for
the Sale of Goods shall not apply to this
limited warranty or the sale of products
covered by this limited warranty.