Dimplex DFG3033 User manual
Owner’s Manual
Model
DFG3033
To view the full line of Dimplex products, please visit
www.dimplex.com
7210600100rev01
IMPORTANT SAFETY INFORMATION:
comply with all warnings and safety instructions contained in this manual
to prevent personal injury or property damage.
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Welcome & Congratulations ........................3
Important Instructions .............................4
Quick Reference Guide ............................6
Site Selection and Preparation ......................6
Fireplace Installation ..............................7
Operation ......................................10
Maintenance ...................................16
Warranty ......................................19
Replacement Parts List ...........................23
Table of Contents
or service agency to repair
!NOTE: Procedures and
techniques that are
considered important
enough to emphasize.
CAUTION: Procedures and
techniques which, if not
carefully followed, will result
in damage to the equipment.
WARNING: Procedures
and techniques which, if not
carefully followed, will expose
serious injury, or death.
3
Welcome & Congratulations
Thank you and congratulations for
choosing to purchase an electric
Please carefully read and save
these instructions.
CAUTION: Read all
instructions and warnings
carefully before starting
installation. Failure to follow
these instructions may result
in a possible electric shock,
the warranty.
Please record your model and
serial numbers below for future
reference: model and serial
numbers can be found on the
Model and Serial Number Label
NO NEED TO RETURN
TO THE STORE
Questions With the Assembly?
Require Parts Information?
Product Under Manufacturer’s
Warranty?
Call Toll-Free
1-888-346-7539
Monday to Friday
8:00 a.m. to 4:30 p.m. EST
Please have your model
number and product serial
number ready. (See below)
Model Number
Serial Number
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①Read all instructions before
②The heater is hot when in use.
To avoid burns, do not let bare
skin touch hot surfaces. The
trim around the heater outlet
becomes hot during heater
operation. Keep combustible
materials, such as furniture,
pillows, bedding, papers, clothes,
and curtains at least three (3) feet
(0.9 m) from the front of the unit.
③Extreme caution is necessary
when any heater is used by or
near children or invalids and
whenever the unit is left operating
and unattended.
④Always unplug the electric
⑤Do not operate any unit with
a damaged cord or plug, or if
the heater has malfunctioned,
been dropped or damaged in
any manner. Return heater
to authorized service facility
for examination, electrical or
mechanical adjustment, or repair.
⑥Do not use outdoors.
⑦
IMPORTANT INSTRUCTIONS
intended for use in bathrooms,
laundry areas and similar indoor
locations. Never locate heater
where it may fall into a bathtub or
other water container.
⑧Do not run the cord under
carpeting. Do not cover cord with
throw rugs, runners, or the like.
area and where it will not be
tripped over.
⑨To disconnect the unit, turn
the controls off, then remove the
plug from the outlet.
⑩Do not insert or allow foreign
objects to enter any ventilation
or exhaust opening as this may
damage to the heater.
⑪
not block air intake or exhaust
in any manner. Do not use on
soft surfaces, like a bed, where
openings may become blocked.
⑫All electrical heaters have
hot and arcing or sparking parts
inside. Do not use in areas where
liquids are used or stored or
where the unit will be exposed to
5
SAVE THESE INSTRUCTIONS
⑬Do not modify the electric
in this manual. Any other use not
recommended by the
electric shock or injury to persons.
⑭Avoid the use of an extension
cord or power bar. Extension
cords and power bars may
If you must use an extension cord
or power bar, it must be No. 14
AWG minimum size and rated for
no less than 1875 Watts.
⑮ Do not burn wood or other
⑯
glass.
⑰
electrician should new circuits or
outlets be required.
⑱Always use properly
grounded, fused and polarized
outlets.
⑲Disconnect all power supply
before performing any cleaning,
maintenance or relocation of the
unit.
⑳When transporting or storing
the unit and cord, keep in a
dry place, free from excessive
vibration and store so as to avoid
damage.
IMPORTANT INSTRUCTIONS
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
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Quick Reference Guide
①
unit on?
the instructions for replacing the
light bulbs under the Maintenance
section of this manual.)
②
may emit a slight, harmless odor
normal condition caused by the
initial heating of internal heater
parts and will not occur again.
③The information regarding the
found on the rating plate located
on the top of the unit.
!NOTE: This equipment has been tested and found to comply with the limits for Class
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful
interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and the receiver.
· Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Operation is subject to the following two conditions: (1) this device may not cause
interference and (2) this device must accept any interference, including interference that
may cause undesired operation of the device.
7
Site Selection and Preparation
!NOTE 1:
circuit is required. A dedicated
circuit is preferred but not
essential in all cases. A
dedicated circuit will be
required if, after installation,
the circuit breaker trips or fuse
blows on a regular basis when
the heater is operating.
Additional appliances on the
same circuit may exceed the
current rating of the circuit
breaker.
WARNING: Ensure the power
cord is not installed so that it
is pinched or against a sharp
edge and ensure that the
power cord is stored or
secured to avoid tripping or
snagging to reduce the risk
to persons.
Construction and electrical
outlet wiring must comply with
local building codes and other
applicable regulations to
shock and injury to persons.
Do not attempt to wire your
own new outlets or circuits. To
shock or injury to persons,
always use a licensed
electrician.
This section provides instructions
for selecting a location and
preparing the site to install the
surround.
①Select a suitable location that
is not susceptible to moisture and
is away from drapes, furniture and
②For ease of electrical hook
up you may wish to locate the
(refer to NOTE 1).
③
dry and dust free location.
!NOTE: The dimensions of
does not require any additional
venting.
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Fireplace Installation
①
into the mantel (refer to mantel
assembly instructions).
!NOTE 1:
circuit is required. A dedicated
circuit is preferred but not
essential in all cases. A
dedicated circuit will be
required if, after installation,
the circuit breaker trips or fuse
blows on a regular basis when
the heater is operating.
Additional appliances on the
same circuit may exceed the
current rating of the circuit
breaker.
!IMPORTANT: If not using a
must be installed in an
enclosure with the following
minimum internal/opening
dimensions (Figure 1).
New Wall Construction
①Select a suitable location that
is not susceptible to moisture and
is away from drapes, furniture and
②
desired location to see how it will
look in the room.
③Mark the desired location on
a safe, dry and dust free location.
④
opening of 31 ¾ inches (807 mm)
wide x 22 ¾ inches (578 mm)
Option #1
be lead from behind the trim and
along the wall to an outlet near
Option #2
installed inside the new frame
construction. Plug the unit into
cord does not reach, you may
use an extension cord rated for a
minimum of 1875 Watts.
Figure 1
22 ¾”
(578 mm)
31 ¾”
(807 mm)
(241 mm)
9
Fireplace Installation
Option #3
①Wire a dedicated, properly
15 Amp rating. Allow up to eight
(8) feet (2.4 m) of service cable
for connecting power supply to
CAUTION:
cable with ground wire (three
(3) wires total) for the incoming
to meet local and national
electrical codes for rated
power consumption.
②Remove the outer jacket and
strip the individual conductor from
the end.
③Loosen the screw securing
the junction box cover and
remove the cover.
④Take the cables out from the
junction box, loosen the two wire
twist nuts and remove the cord
set (Figure 2).
⑤Route the power supply wire
through the knockout on supplied
alternative junction box cover
and secure with a wire clamp (not
supplied) (Figure 3).
⑥Connect the black wire (live)
from the unit to the black wire
from power supply (Figure 3).
Figure 2
Figure 3
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Fireplace Installation
⑦Connect the white wire
(neutral) from the unit to the white
wire from power supply
(Figure 3).
⑧Connect the green wire
(ground) from the unit to the
green wire from power supply
(Figure 3).
⑨Place all connectors inside
the unit and secure the junction
box cover to unit. Ensure that the
cable clamp grips only the jacket
of service cable.
CAUTION: Clearance for
air circulation beneath the
two (2) rubber feet.
Do not install the replace
insert directly on carpet or
similar surfaces which may
restrict air circulation.
that both of the insert’s feet
rest securely on this surface.
Final Steps
Carefully pour and evenly
distribute the supplied glass rock
media on the front tray of the
hang the front glass assembly on
Fireplace
Junction
White wire (N)
Green wire (G) Green wire (G)
White wire (N)
Supply
Figure 4
Front glass
Mounts
Hooks
11
Operation
Electric Fireplace Manual
Control
The manual controls for the
right hand corner (Figure 5).
A. Main On/Off Switch
Supplies power to the 3 Position
Manual Control Switch.
B. 3 Position Manual Control
Switch
Remote (left position): The
unit is operated with the remote
control.
Flame (center position): The
Flame & Heat (right position):
turned on simultaneously. When
the manual control is in the Flame
Figure 5
AC
& Heat position the heater does
not run on the remote operated
thermostat.
!NOTE: When the manual
control switch is in the Flame
or Flame & Heat positions, the
with the remote control.
C. Initialization Button
Resetting the Temperature
Cutoff Switch
Should the heater overheat, an
automatic switch will turn the
heater off and it will not come
back on without being reset.
The temperature cutoff switch
can be reset by unplugging the
plugging the unit back in.
CAUTION: If you need
to continuously reset the
heater, unplug the unit and
call Dimplex North America
for technical support. Please
have your model and serial
number ready when calling.
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Remote Control
The remote control has a range of
approximately 50 feet (15.25 m),
it does not have to be pointed
through most obstacles (including
walls). It is supplied with 243
independent frequencies to
prevent interference with other
units.
Battery Installation
①Depress tab on the battery
cover on the back of the remote
transmitter and remove battery
cover (Figure 6).
Operation
④Replace the battery cover.
!NOTE:
symbol is present on
the remote control it is
recommended to replace the
batteries promptly, to maintain
full functionality of the remote/
transmitter has a battery
backup time of only several
hours.
Initializing the Remote
Control
①
outlet.
②Ensure the Main On/Off
Switch located in the switch box
right hand corner is in the
ON
position (Figure 5A).
③Set the 3 Position Manual
Remote position (left position).
④Press and hold the
(Figure 5C).
⑤While holding the Initialization
Figure 6
Child Lock
②Install two (2) AAA batteries
into the remote control (included).
③Ensure child lock is in the
“unlocked” position (Figure 6).
13
Operation
On/Off button on the remote
control transmitter.
⑥Release the Initialization
⑦ Press the Flame/Heat On/Off
button to turn the Flame/Heat
function on.
Frequency Interference
properly to the remote control,
the remote operating frequency
may have to be reset. The
remote control can send another
frequency code to the circuit
board to eliminate interference.
①Simultaneously press the
“Temperature Down” button and
the “Flame Speed Down” button
on the remote control (Figure 7).
②“COD” will appear in place of
the sleep timer digits.
③Release the “Temperature
Down” button and the “Flame
Speed Down” button.
④
on the unit (Figure 5C).
⑤Press the Flame/Heat On/Off
button on the remote.
Your remote will now have a
different frequency
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Operation
Remote Control Functions (Figure 7)
A. Room Temperature
B. Set Temperature
C. Dimmer
D. Flame Speed Control
E. Sleep Timer
F. Flame & Heat On/Off
G. Temperature Down
H. Temperature Up
I. Dimmer Down
J. Dimmer Up
K. Flame Speed Down
L. Flame Speed Up
M. Sleep Timer Down
N. Sleep Timer Up
K
J
L
I
E
A
D
GC
NM
H
F
Figure 6
15
Operation
B. Set Temperature
Press F. Flame & Heat On/Off
button
Press H. Temperature Up to
raise thermostat.
Press G. Temperature Down to
lower thermostat.
Press both H. Temperature Up
and G. Temperature Down to
change °F to °C.
C. Dimmer
Press the F. Flame/Heat On/Off
button to turn the Flame/Heat
on.
Repeatedly press the J. Dimmer
Up or I. Dimmer Down button
to decrease or increase the
brightness of the upper lights.
D. Flame Speed
Press the F. Flame & Heat On/
Off button to turn the Flame/
Heat on.
Press the L. Flame Speed Up
button to increase the speed of
Press the K. Flame Speed Down
to decrease the speed of the
E. Sleep Timer
The Sleep Timer automatically
preset time (from 30 minutes to 8
hours).
Press the F. Flame & Heat On/
Off button
on.
To set the sleep timer press the
N. Sleep Timer Up button.
Set the timer from 30 minutes
will automatically turn off when
the sleep timer reaches zero (0)
minutes.
The Sleep Timer can be cancelled
at any time by pressing the
M. Sleep Timer Down button
repeatedly until the sleep timer
displays “0”.
WARNING: Disconnect
power before attempting any
maintenance or cleaning to
shock or damage to persons.
F. Flame & Heat On/Off Button
Press the F. Flame & Heat On/
Off button to turn the Flame/
Heat function on. When B. Set
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Operation
Temperature is higher then
A. Room Temperature the heat
will come on. To turn the heat off,
lower the B. Set Temperature
so that it’s setting is lower then
the A. Room Temperature. The
default temperature setting is
72°F (22°C).
!NOTE: When using the
remote control the heater runs
on a thermostat. Press the
H. Temperature Up or
G. Temperature Down
buttons to adjust the set
temperature. Once the
desired set temperature is
reached the heater will turn off.
The heater will cycle on and
off to maintain the desired set
temperature.
Child Lock (Figure 8)
Figure 8
Locked
Child Lock Tab
①Depress tab on the battery
cover on the back of the remote
transmitter and remove the
battery cover (Figure 6).
②Move Child Lock tab to
the right to lock the remote
transmitter.
③Move Child Lock tab back
to the left to unlock the remote
transmitter.
④Replace the battery cover.
!NOTE: To temporarily unlock
the remote transmitter press
(in order) G. Temperature
Down then H. Temperature
Up then I. Dimmer Down.
When the remote transmitter’s
backlight is illuminated the Child
Lock is bypassed. When the
backlight is off the Child Lock is
17
Maintenance
Light Bulb Replacement
light bulbs to cool before touching
bulbs to avoid accidental burning
of skin.
Light bulbs need to be replaced
when you notice a dark section
bulbs under the ember bed, which
and two (2) bulbs above that
Lower Light Bulb Requirements
Quantity of three (3) clear
chandelier or candelabra bulbs
60 Watt rating. Example: GE
Do not exceed 60 Watts per
bulb.
Helpful Hints
It is a good idea to replace all
light bulbs at one time if they are
close to the end of their rated life.
Group replacement will reduce
the number of times you need
to open the unit to replace light
bulbs.
To access the lower light bulb
area:
①Carefully remove the front
some of the glass media may fall
out of the tray (Figure 9).
②Empty the tray of glass media.
CAUTION: Handle glass
media with care as some
pieces may have sharp edges.
③ Lift the tray up and remove
④
motor and bend gently to remove
Figure 9
Flicker rod
Glass media
and tray
Front Glass
Assembly
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Maintenance
the opposite end from the support
bracket (Figure 10).
Upper Light Bulb Requirements
Quantity of two (2) clear
chandelier or candelabra bulbs
15 Watt rating.
Do not exceed 15 Watts per
bulb.
To access the upper light bulb
area:
①Carefully remove the front
some of the glass media may fall
out of the tray (Figure 9).
②
upper left and upper right corners
③Remove the upper light cover
for each bulb (two (2) Philips
screws each).
④
clockwise.
⑤Insert new bulb(s).
⑥
⑦Replace glass assembly.
Figure 10
Exploded view to show detail
Flicker Rod Flicker
Motor
⑤
(see Figure 10).
⑥
clockwise.
⑦Insert new bulb(s).
⑧
motor shaft and replace opposite
support bracket.
⑨Replace media tray back into
⑩Gently pour and evenly
spread the glass media.
⑪Replace glass assembly.
19
Maintenance
Glass Cleaning
The glass is cleaned in the factory
during the assembly operation.
During shipment, installation,
handling, etc., the glass may
collect dust particles; these can
be removed by dusting lightly with
a clean dry cloth.
marks, the glass can be cleaned
with a damp cloth. To prevent
scratching, do not use abrasive
cleaners or spray liquids on the
glass surface.
Fireplace Surface
Cleaning
warm water only to clean painted
Do not use abrasive cleaners.
20 www.dimplex.com
Warranty
Products to which this limited
warranty applies
This limited warranty applies to
the following model of your newly
DFG3033 and to newly purchased
and trims. This limited warranty
applies only to purchases made
in any province of Canada except
for Yukon Territory, Nunavut, or
Northwest Territories or in any of the
of Columbia) except for Hawaii and
Alaska. This limited warranty applies
to the original purchaser of the
product only and is not transferable.
Products excluded from this limited
warranty
Light bulbs are not covered by
this limited warranty and are the
sole responsibility of the owner/
purchaser. Products purchased in
Yukon Territory, Nunavut, Northwest
Territories, Hawaii, or Alaska are
not covered by this limited warranty.
Products purchased in these States,
provinces, or territories are sold AS
IS without warranty or condition of
any kind (including, without limitation,
any implied warranties or conditions
particular purpose) and the entire risk
of as to the quality and performance
of the products is with the purchaser,
and in the event of a defect the
purchaser assumes the entire cost of
all necessary servicing or repair.
What this limited warranty covers and
for how long
surrounds (mantels) and trims,
covered by this limited warranty have
been tested and inspected prior to
shipment. Subject to the provisions
of this warranty, Dimplex warrants
such products to be free from defects
in material and workmanship for a
period of 5 years from the date of the
follows: (a) a repair or replacement
warranty on defective products or
a replacement of parts warranty on
defective products and parts (with
period commencing on the second
(mantels) and trims covered by this
limited warranty have been tested
and inspected prior to shipment
and, subject to the provisions of this
warranty, Dimplex warrants such
products to be free from defects
in material and workmanship for a
purchase of such products. Warranty
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