Dimplex CDFI500P User manual

Owner’s Manual
6909660100
6909660200
Model
CDFI1000P
CDFI500P
7214300100R08
IMPORTANT SAFETY INFORMATION: Always read this manual
rst before attempting to install or use the Opti-myst®cassette. For
your safety, always comply with all warnings and safety instructions
contained in this manual to prevent personal injury or property
damage.
To view the full line of Dimplex products, please visit
www.dimplex.com

2 www.dimplex.com
Table of Contents
Always use a qualied technician
or service agency to repair
this unit.
!NOTE: Procedures and
techniques that are considered
important enough to
emphasize.
CAUTION: Procedures and
techniques which, if not
carefully followed, will result in
damage to the equipment.
WARNING: Procedures
and techniques which, if not
carefully followed, will expose
the user to the risk of re,
serious injury, or death.
Welcome & Congratulations ....................3
IMPORTANT INSTRUCTIONS ..................4
Installation..................................6
Operation..................................13
Maintenance...............................16
Accessories ...............................17
Warranty .................................18
Technical Support...........................21

3
Welcome & Congratulations
Thank you and congratulations for purchasing an Opti-myst®cassette
from Dimplex. Please use our convenient online registration page to
record your model and serial numbers for future reference at
www.dimplex.com/register
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-DIMPLEX (1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
In order to better serve you, please have your model and serial number
ready or register your product online before calling (See above)
Serial Number
Label Rating Label with
Model Number
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result in
a possible electric shock, re hazard and will void the warranty.

4 www.dimplex.com
When using electrical appliances,
basic precautions should always be
followed to reduce the risk of fire,
electric shock, and injury to per-
sons, including the following:
① Read all instructions before us-
ing the unit.
② Do not operate any unit if the
unit has been dropped or damaged
in any manner. Contact Dimplex
Technical Service at 1-888-346-
7539.
③ Do not use outdoors.
④ Extreme caution is necessary
when any heater is used by or near
children or invalids and whenever
the heater is left operating and
unattended.
⑤ Do not operate any heater after
it malfunctions. Disconnect power
at service panel and have heater
inspected by a reputable electrician
before reusing.
⑥ To disconnect the unit, turn the
controls OFF, disconnect power at
the service panel.
⑦ Do not insert or allow foreign
objects to enter any ventilation or
exhaust opening as this may cause
an electric shock or re, or damage
the heater.
⑧ To prevent a possible re, do not
IMPORTANT INSTRUCTIONS
block air intakes or exhaust in any
manner.
⑨ All electrical heaters have hot
and arching or sparking parts
inside. Do not use in areas where
gasoline, paint, or ammable liquids
are used or stored.
⑩ Do not modify the unit. Use it
only as described in this manual.
Any other use not recommended by
the manufacturer may cause re,
electric shock or injury to persons.
⑪ Do not burn wood or other mate-
rials in the unit.
⑫ Always use a certied electrician
should new circuits or outlets be
required.
⑬ Disconnect the power supply
before performing any cleaning,
maintenance or relocation of the
unit.
⑭When transporting or storing the
unit, keep in a dry place, free from
excessive vibration and store so as
to avoid damage.

5
SAVE THESE INSTRUCTIONS
WARNING: Remote control con-
tains small batteries. Keep away
from children. If swallowed, seek
medical attention immediately.
WARNING: Do not install bat-
tery backwards, charge, put in re
or mix with used or other battery
types - may explode or leak caus-
ing injury.
!NOTE: Changes or modica-
tions not expressly approved by the
party responsible for compliance
could void user's authority to oper-
ate the equipment.
IMPORTANT INSTRUCTIONS
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE
CAUTION: This equipment has been
tested and found to comply with the limits
for Class B digital device, pursuant to part
15 of the FCC Rules. These limits are
designed to provide reasonable protection
against harmful interference in a residen-
tial installation. This equipment generates,
uses and can radiate radio frequency
energy and, if not installed and used in ac-
cordance with the instructions, may cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment OFF and ON, the
user is encouraged to try to correct the
interference by one or more of the follow-
ing measures:
• Reorient or relocate the receiving
antenna.
• Increase the separation between the
equipment and the receiver.
• Connect the equipment into an outlet
on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
This device complies with Part 15 of the
FCC Rules. Operation is subject to the fol-
lowing two conditions: (1) This device may
not cause harmful interference, and (2)
this device must accept any interference
received, including interference that may
cause undesired operation.
FCC CAUTION: Any changes or
modications not expressly approved by
the party responsible for compliance could
void the user’s authority to operate this
equipment.

6 www.dimplex.com
Installation
The CDFI1000P and CDFI500P are
supplied in an assembled state and
are designed to be permanently
installed. The units come ready for
hard wire installation and the use of
the water rell containers.
WARNING: Construction and
electrical outlet wiring must
comply with local building codes
and other applicable regulations
to reduce the risk of re, electric
shock and injury to persons.
WARNING: To reduce the risk of
re, do not store or use gasoline
or other ammable vapours or
liquids in the vicinity of the unit.
!NOTE: A 15 Amp, 120 Volt cir-
cuit is required. A dedicated circuit
is preferred but not essential in all
cases. A dedicated circuit will be
required if, after installation, the cir-
cuit breaker trips or the fuse blows
on a regular basis when the heater
is operating. Additional appliances
on the same circuit may exceed the
current rating of the circuit breaker.
8.50 in. (216 mm)
40.08 in. (1018 mm) Logset: 13.94 in. (353 mm)
11.94 in. (303 mm)
40.08 in. (1018 mm)
Media Plate: 11.94 in. (303 mm)
8.50 in. (216 mm)
20.04 in. (509 mm)
20.04 in. (509 mm)
11.94 in. (303 mm)
Logset: 13.94 in. (353 mm)
Adjustable from
9.13 in. (232 mm)
to 9.63 in. (245 mm)
Media Plate: 11.94 in. (303 mm)
CDFI1000P
CDFI500P
Adjustable from
9.13 in. (232 mm)
to 9.63 in. (245 mm)
!NOTE: When prepar-
ing the opening for the unit
¼ in. (6.4 mm) of clearance
should be maintained from
each surface to ensure easy
installation.
Product Dimensions

7
Installation
WARNING: Failure to install the
cassette as instructed below
may result in damage to the
equipment and or may expose
the user to the risk of re, ser-
ious injury, illness or death.
WARNING: Do not attempt to
wire your own new outlets or
circuits. To reduce the risk of
re, electric shock or injury to
persons, always use a licensed
electrician.
WARNING: Ensure that the
On/Off switch is set to the OFF
position (refer to Operation
section) and that the circuit on
which the unit is to be installed
has the power cut off at the
service panel until installation is
complete.
!NOTE: Please read all instruc-
tions before installing.
Cassette Plumbing
The units come equipped with rell
containers for manual lling of the
reservoir. The unit can be hard
plumbed with the Dimplex plumbing
accessory kit - CDFIPLUMB-KIT,
available from your local Dimplex
dealer, or with standard 1/4 in. (6.4
mm) tubing, using the information
outlined below.
!NOTE: The plumbing accessory
kit is designed for use with copper
piping.
CAUTION: Ensure that all
plumbing connections meet local
plumbing code requirements.
CAUTION: Ensure that the
location of the plumbing connection
allows for easy access to allow for
shutoff during scheduled mainten-
ance.
1. Locate a cold water line in the
vicinity of the desired location
of the cassette.
!NOTE: Normal tap water can be
used in the Opti-myst® as long as
the tap water is not considered to
be hard water. In the event your tap
water is hard, softened or ltered
water is recommended.
2. Turn OFF the main water sup-
Figure 1
Ball Valve
To water
source
Ball Valve
To water
source
CDFI500P
CDFI1000P
Filter
Filter

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Installation
ply and drain the line of any
standing water (if possible),
before proceeding to tie into
the water line.
!NOTE: Once the new plumbing
connections are complete ensure
that the lines are ushed to prevent
any debris from going into the unit.
3. On the cassette, remove the
top cover assemblies (Figure
8) and prime each of the water
reservoirs with 33.5 oz (1L) of
water.
4. Replace the top cover assem-
blies and ensure that the two
plumbing caps are securely
attached to the top cover of the
water reservoirs. (Figure 8)
5. Locate the ball valve located
in the bottom center of the unit
(near the back). (Figure 1)
6. Attach one end of the ¼ in. (6.4
mm) tubing to the ball valve.
Insert the tubing into the ball
valve tting so that it is fully
inserted (approximately ½” (12
mm)).
!NOTE: Ensure that the end of
the tubing is cut square, to prevent
leaking.
7. Route the tubing to the area of
the water source.
8. Verify that all of the connec-
tions are fully inserted, and
begin opening each of the
valves, ensuring that no leaks
are present.
!NOTE: The unit is equipped
with three levels of water control
management.
Figure 2
Adjustable from
9 in. to 9 ½in.
(229 mm to 241 mm)
Fresh Air Inlet
CDFI500P: 40 in2(258 cm2)
CDFI1000P: 80 in2(516 cm2)
Exit for Electrical
CDFI500P: 20 ⅜ in. (518mm)
CDFI1000P: 40 ⅜ in. (1025mm)
Installation
Surface
Media Plate: 12¼ in. (311mm)
Log Set: 14¼ in. (362mm)

9
Installation
Connecting Multiple Units Together
When connecting multiple units
together, the plumbing should be
constructed in a manifold style
conguration, sized appropriately
for the number of units that are be-
ing installed so a consistent volume
water and pressure is being sup-
plied to each unit.
New Construction
When determining a location for the
Opti-myst®cassette, ensure that the unit
will not be susceptible to drafts, vents,
ceiling fans and other air currents.
Similar to a candle, large movements of
air will affect the unit’s ability to create
and maintain the ame effect.
If the desired location is susceptible
to signicant air movement, i.e. air
vents, the different installation options
illustrated in Figure 3 can be used. It is
important that the surface surrounding
the top of the cassette have at least a
3" (72 mm) clearance from any vertical
surface and the barrier be 10" (254 mm)
high from the installation surface, to
ensure optimal ame production.
!NOTE: It is recommended that
during drywall installation and n-
ishing the media plate be installed
with the provided bag to prevent
dust and debris from entering the
unit.
1. Use studs to frame an enclos-
ure with the following minimum
internal/opening dimensions -
see Figure 2.
!NOTE: A fresh air inlet that is a
minimum of 80 in2(516 cm2) for the
CDFI1000P and 40 in2(258 cm2)
for the CDFI500P, is required for
optimum mist production (Figure 2
(77 mm)
3 in.
10 in.
(254 mm)
10 in.
(254 mm)
10 in.
(254 mm)
(77 mm)
3 in. (77 mm)
3 in.
(77 mm)
3 in. (77 mm)
3 in.
Figure 3
Air Inlet
CDFI500P: 40 in2(258 cm2)
CDFI1000P: 80 in2(516 cm2)

10 www.dimplex.com
Installation
& 3).
For optimal performance, a clear-
ance of 18 in. (457 mm) between
the installation surface and any sur-
face above should be maintained. A
minimum clearance of 12 in. (305
mm) must be maintained.
2. In the back left corner of
the unit, locate and remove
the electrical cover plate, by
removing the two securing
screws.
3. Install a ⅜ in. (10 mm) or ½ in.
(13 mm) cable connector, not
included, suitable for mount-
ing in a ⅞ in. (22 mm) hole, to
the cable plate and feed the
supply cable through the con-
nector. The cable plate can be
removed by removing the two
securing screws on either side,
to allow for easier access.
CAUTION: Use two conductor,
non-metallic sheath cable with
ground wire (3 wires total) for the
incoming power supply on the cas-
sette. Use appropriate wire to meet
local and national electrical codes
for rated power.
!NOTE: When installing multiple
units in the same vicinity they will
need to be wired in parallel.
!NOTE: The Opti-myst®cassette
is designed to allow for installa-
tion of a wall switch to control the
incoming power to the unit.
4. Connect the black wire (live)
from the unit to the live from
the power supply.
5. Connect the white wire (neu-
tral) from the unit to the neutral
wire from the power supply.
6. Connect the green wire
(ground) from the unit to the
ground wire from the power
supply.
7. Place all connectors inside
the unit and secure the cable
clamp to unit, making sure that
the cable clamp grips only the
jacket of service cable.
WARNING: Ensure the power
wiring is not installed so that it is
pinched or against a sharp edge
and ensure that the power wir-
ing is stored or secured to avoid
Figure 4
Cable Plate
Electrical Cover Plate
Holes for
securing to
framing
Cord Outlet
for Tethered
Controller

11
tripping or snagging to reduce
the risk of re, electric shock or
injury to persons.
8. Install the unit into the roughed
in framing ensuring that the unit
is resting on two framing sills,
one at the front and one at the
back or a level surface.
9. Level the housing - right to left
and front to back, using the
adjustable feet on the bottom of
the unit.
10. Secure the unit to the perma-
nent framing on either end
through a minimum of two
holes (Figure 4).
Operation Preparation
1. After the surrounding area has
been dry walled and nished,
remove the media plate from
the unit.
2. Unwrap the tethered controller
and ensure that the wire is lead
through the opening in the bot-
tom of the unit where the hard
plumbing attaches. (Figure 4)
3. Locate the tethered controller
so that:
a) it can be easily accessed, if
being used as the main controls,
or
b) it is not obscured by either
bricks, stone or sheet metal so
Installation
that the signal that is sent from
the remote control can be easily
picked up.
4. Initialize the tethered controller
to the remote (see operation
section).
5. Fill the unit:
• Rell Containers - remove
the ll cap assemblies from
the inlet to the reservoir tanks,
then install the rell containers.
(Figure 8)
!NOTE: During initial installa-
tion, the Rell Container should
be relled after the Reservoir
has lled to ensure the max-
imum operating time.
• Hard Plumbed - prime each of
the water reservoirs with 33.5 oz
(1L) of water.
!NOTE: Normal tap water can
be used in the Opti-myst® as long
as the tap water is not considered
to be hard water. In the event
your tap water is hard, you may
use softened water or distilled
water with ⅛ tsp. of salt (0.5 mL)
added to the water reservoir. (The
use of additional salt should only
be when you notice that the unit is
not producing mist as expected.)
6. Install the media plate or logset
accessory on top.

12 www.dimplex.com
Installation
FUSE
CDFI500P
Wiring Diagram
!NOTE: If the intention is to ac-
cessorize the unit with something
other than just the media plate or
logset, ensure that media used
does not have the ability to create
small particles that may fall into the
unit or have a overall weight above
5 lbs (2.3 kg).
Bathroom Installation
This unit must be protected by a
GFI circuit. If a receptacle is used
it must be readily accessible.
To prevent electrical shock this
unit is an electrical appliance
that is not watertight and must be
installed as to prevent water from
entering the unit. This unit must
be installed away from showers,
tubs, etc. Never locate replace
where it may fall into a bathtub or
other water containers. Keep tow-
els and other combustible materi-
als 3 feet (0.9 m) away from the
top of the unit.

13
Operation
WARNING: This unit must be
properly installed before it is
used.
There are three different control op-
tions available for the unit: manual
(under the media plate), tethered
controller (must be connected to
the unit) and a remote control.
The CDFI1000P unit has two
separate internal modules that are
controlled by the settings entered
on the left side (primary). Finer
adjustment can be done using the
controls on the right module to
have both modules operating at the
same level (secondary).
!NOTE: When the unit is used
in an environment where back-
ground noise is very low, it may be
possible to hear a sound which is
related to the operation of the ame
effect. This is normal and should
not be a cause for concern.
!NOTE: Always ensure that the
appliance is xed to the framing in
a level position.
Controls
A. On/Off Switch
Supplies power to the unit.
!NOTE: When the unit is rst
turned on the lights will come on
and mist will appear 45 seconds
later.
B
AC D
Figure 5
EF
Figure 6
Remote Control
Tethered
Controller
!NOTE: The icons with 1 dot indicate
controls for the primary and 2 dots
indicate controls for the secondary. The
secondary controls are not applicable for
the CDFI500P.

14 www.dimplex.com
B. Standby
Puts the unit into standby mode
where control by the tethered con-
troller or remote is possible.
C. Blue tooth
Required for initializing the remote
together, see initialization instruc-
tions for more detail.
D. Test Mode
Used for troubleshooting issues
- outlined in detail in the service
manual which can be found on
www.dimplex.com/customer_sup-
port.
E. Flame Intensity Control
Adjusts the intensity of the ame
and smoke effect when the unit has
been activated.
Pressing the will decrease the
ame effect and pressing the
will increase the ame effect.
!NOTE: A few moments will be
required between adjustment and a
change to the ame effect.
!NOTE: During normal operation
it is expected to see some con-
densation of water on the media
plate. This will vary depending on
ambient conditions and should be
considered normal.
!NOTE: When the water tank is
empty, the ame effect shuts OFF
and the LED's will blink.
F. Volume Control
Adjusts the volume of the wood re
sound effects.
On the unit: Pressing the
will decrease the volume and
pressing the will increase the
volume.
On the Remote and Tethered
Controller: Pressing the will
turn the volume On and Off.
Remote Control
The tethered controller can be used
in the same manner as the remote
but houses the blue tooth receiver
for communication with the remote.
The tethered controller must be
connected to the unit and On/Off
Switch must be in the ‘ON’ ( I )
position in order for the remote to
operate.
!NOTE: To operate correctly the
remote control must be initialized
with the unit.
Remote Control Initialization/
Reprogram
In order for the remote to commu-
nicate with the unit the blue tooth
must be setup, as outlined below:
Operation

15
Battery Replacement
To replace the battery:
1. Slide battery cover open on the
remote control (Figure 7).
2. Install two 1.5 Volt (AAA) bat-
tery in the battery holder.
3. Close the battery cover.
Battery must be recycled or
disposed of properly. Check
with your Local
Authority or Retailer for recycling
advice in your area.
Battery Cover
Figure 7
1. Verify that the tethered control-
ler is connected correctly - the
red light on the controller will
be illuminated.
2. Place the On/Off Switch (Fig-
ure 5A) in the ON (“I”) position.
3. Press the blue tooth initializa-
tion button on the Primary
controls (left side).
4. The unit will begin to beep and
turn the lights ON and OFF
every 2 ½ seconds to indicate
that the unit is in synchroniza-
tion mode.
5. Within 20 seconds of pressing
the blue tooth button, press
any button on the remote con-
trol (Figure 7).
!NOTE: You will have only 20
seconds to perform this last step.
Failure to do so will result in these
steps needing to be followed again.
6. If the synchronization was
successful the LED's will blink
5 times and beep 5 times then
the unit will go to Standby.
This will synchronize the remote
control and the tethered controller.
!NOTE: It is possible to syn-
chronize up to 5 units to one
remote control.
Operation

16 www.dimplex.com
WARNING: Disconnect power
before attempting any main-
tenance or cleaning to reduce
the risk of re, electric shock
or damage to persons.
Filling the water tank
When the water tank is empty, the
ame effect will shut OFF and the
LED's will blink continuously. Fol-
low these steps to rel the tank.
CAUTION: Allow at least ve
minutes for components to cool
before disassembling the unit to
rell.
1. Gently remove the top tray and
place it carefully on the ground.
2. Turn the On/Off switch to the
OFF position (0) (Figure 5A)
3. Remove the rell container by
lifting upwards and outwards.
4. Rell the container with tap
water.
!NOTE: Normal tap water can
be used in the Opti-myst® as long
as the tap water is not considered
to be hard water. In the event
your tap water is hard, you may
use softened water or distilled
water with ⅛ tsp. of salt (0.5 mL)
added to the water reservoir. (The
use of additional salt should only
be when you notice that the unit is
not producing mist as expected.)
5. Screw the cap back on, do not
overtighten.
6. Return the rell container to the
sump, with the tank cap facing
down and the at side of the
tank facing outward.
7. Turn the On/Off switch to the
OFF position (I). (Figure 5A)
8. Gently place the top tray back
into position.
If you do not intend on using
the unit for longer than 2 weeks,
empty and drain the unit of water,
and dry all of the water containing
components.
Transducer Replacement
After prolonged usage the abil-
ity for the unit to produce mist
may become reduced. When this
occurs the replacement of the
transducer may be required. This
unit comes with additional trans-
ducers, located within the unit,
which can be installed when this
occurs.
!NOTE: There is a small tab
that holds the transducer in place,
that needs to be released before
it can be removed.
Maintenance

17
Maintenance
Figure 8
Cleaning
It is recommended that the top
cover assembly, sump and transducer
are cleaned with soap and water
on a biweekly basis.
CAUTION: Do not put plastic
components in the dishwasher.
The water lter should be rinsed
out on a regular basis to remove
any collected particles.
Filter Cleaning
The air lters can be removed
and gently rinsed with water to
clean and dried on a towel before
reinstalling.
!NOTE: Replace the lter so
that the course black lter is fac-
ing the back of the unit.
Surface Cleaning
Use a warm damp cloth only to
clean surfaces of the unit. Do not
use abrasive cleaners.
!NOTE: If you need to move
the unit ensure that all of the com-
ponents that contain water have
been emptied before relocating.
Servicing
Except for installation and cleaning
described in this manual, an autho-
rized service representative should
perform any other servicing.
Sump
Top Cover
Assembly
Accessories
Release
Tabs
Please contact your local dealer
for genuine Dimplex accessories.
Example: logsets, plug kit and
piercing kits.
Rell Containers
Plumbing
Caps

18 www.dimplex.com
Warranty
Two Year Limited Warranty
Products to which this limited warranty ap-
plies
This limited warranty applies to your newly
purchased Dimplex cassette and to newly
purchased Dimplex replace surrounds
(mantels) and trims. This limited warranty
applies only to purchases made in any prov-
ince of Canada except for Yukon Territory,
Nunavut, or Northwest Territories or in any
of the 50 States of the USA (and the District
of Columbia) except for Hawaii and Alaska.
This limited warranty applies to the original
purchaser of the product only and is not
transferable.
Products excluded from this limited warranty
Logset assemblies are only covered for
transportation to the end user and will not
be covered if damage occurs during normal
operation and/or maintenance. Products pur-
chased in Yukon Territory, Nunavut, North-
west Territories, Hawaii, or Alaska are not
covered by this limited warranty. Products
purchased in these States, provinces, or ter-
ritories are sold AS IS without warranty or
condition of any kind (including, without limi-
tation, any implied warranties or conditions
of merchantability or tness for a particular
purpose) and the entire risk of as to the qual-
ity and performance of the products is with
the purchaser, and in the event of a defect
the purchaser assumes the entire cost of all
necessary servicing or repair.
What this limited warranty covers and for
how long
Products, other than fireplace surrounds
(mantels) and trims, covered by this limited
warranty have been tested and inspected prior
to shipment. Subject to the provisions of this
warranty, Dimplex warrants such products to
be free from defects in material and workman-
ship for a period of 2 years from the date of the
rst purchase of such products as follows: (a)
a repair or replacement warranty on defective
products or parts, including in-home services,
for the rst year following the date of rst
purchase; and (b) thereafter, a replacement
of parts warranty on defective products and
parts (with no in-home services) for the 1 year
period commencing on the rst anniversary of
rst purchase and ending on the second an-
niversary of the date of rst purchase.
Dimplex replace surrounds (mantels) and
trims covered by this limited warranty have
been tested and inspected prior to shipment
and, subject to the provisions of this warranty,
Dimplex warrants such products to be free
from defects in material and workmanship for
a period of 1 year from the date of rst pur-
chase of such products. Warranty services
do not include in-home services.
The limited 2 year warranty period for prod-
ucts other than replace surrounds (mantels)
and trims and the limited 1 year warranty
period for replace surrounds (mantels) and
trims also applies to any implied warranties
that may exist under applicable law. Some
jurisdictions do not allow limitations on how
long an implied warranty lasts, so the above
limitation may not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to prod-
ucts that have been repaired (except by
Dimplex or its authorized service representa-
tives) or otherwise altered. This limited war-
ranty does further not apply to defects result-
ing from misuse, abuse, accident, neglect,
incorrect installation, improper maintenance
or handling, or operation with an incorrect
power source.
What you must do to get service under this
limited warranty
Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX (1-888-346-
7539), or 1367 Industrial Road, Cambridge
Ontario, Canada N3H 4W3. Please have
proof of purchase, catalogue/model and se-
rial numbers available when calling. Limited
warranty service requires a proof of purchase

19
Warranty
of the product.
What Dimplex will do in the event of a defect
In the event a product or part covered by this
limited warranty is proven to be defective in
material or workmanship during (i) the 2 year
limited warranty period for products other
than replace surrounds (mantels) and trims,
and (ii) the 1 year limited warranty period for
surrounds (mantels) and trims, you have the
following rights:
• Limited warranty service will be performed
solely by dealers or service agents of Dim-
plex authorized to provide limited warranty
services.
• For products (other than surrounds
(mantels) and trims) for the period end-
ing at midnight on the rst anniversary
of the date of rst purchase, Dimplex
will in its sole discretion either repair or
replace such defective product or part
without charge. If Dimplex is unable to
repair or replace such product or part, or if
repair or replacement is not commercially
practicable or cannot be timely made, Dim-
plex may, in lieu of repair or replacement,
choose to refund the purchase price for
such product or part. This limited war-
ranty entitles the purchaser to on-site or
in-home warranty services. Accordingly,
Dimplex will be responsible for all labour
and transportation costs associated with
the repair or replacement of the product
or part except as follows: (i) charges may
be levied for travel costs incurred to travel
to the purchaser’s site where the product
is located if the purchaser’s site is beyond
30 miles (48 km) from the closest service
depot of Dimplex’s dealer or service agent;
and (ii) the purchaser is solely responsible
for providing clear access to all serviceable
parts of the product.
• For products (other than surrounds
(mantels) and trims) for the period com-
mencing at 12:01 a.m. on the day after
the rst anniversary of the rst purchase
and ending at midnight on the second
anniversary of the date of rst purchase,
this limited warranty entitles the purchaser
to replacement parts only without charge. If
Dimplex is unable to replace such part, or if
replacement is not commercially practicable
or cannot be timely made, Dimplex may, in
lieu of replacement, choose to refund the
purchase price for such part. The purchaser
shall not be entitled to on-site or in-home
warranty services. The purchaser shall be
responsible for all expenses incurred for the
removal of the part and installation of the
replacement part including, without limita-
tion, all shipping costs and transportation
costs to and from the authorized dealer’s
or service agent’s place of business and
all labour costs. Such costs shall not be the
responsibility of Dimplex.
• For surrounds (mantels) and trims for
the period ending at midnight on the rst
anniversary of the date of rst purchase,
Dimplex will in its sole discretion either
repair or replace such defective surrounds
(mantels) and trims or part thereof without
charge. If Dimplex is unable to repair or
replace such product or part, or if repair or
replacement is not commercially practicable
or cannot be timely made, Dimplex may, in
lieu of repair or replacement, choose to re-
fund the purchase price for such product or
part. The purchaser shall not be entitled to
on-site or in-house services. The purchaser
is responsible for all expenses incurred for
repair or replacement of such product or
part including, without limitation, all shipping
costs and transportation costs to and from
the authorized dealer’s or service agent’s
business and all labour costs. Such costs
shall not be the responsibility of Dimplex.
• On-site or in-home services not provided
under this warranty may be performed
at the purchaser’s specic request and
expense at Dimplex’s then-current rates
for such services.
What Dimplex and its dealers and service

20 www.dimplex.com
Warranty
agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS DI-
RECTORS, OFFICERS, OR AGENTS, BE
LIABLE TO THE PURCHASER OR ANY
THIRD PARTY. WHETHER IN CONTRACT,
IN TORT, OR ON ANY OTHER BASIS,
FOR ANY INDIRECT, SPECIAL, PUNITIVE,
EXEMPLARY, CONSEQUENTIAL, OR IN-
CIDENTAL LOSS, COST, OR DAMAGE
ARISING OUT OF OR IN CONNECTION
WITH THE SALE, MAINTENANCE, USE,
OR INABILITY TO USE THE PRODUCT,
EVEN IF DIMPLEX OR ITS DIRECTORS,
OFFICERS, OR AGENTS HAVE BEEN AD-
VISED OF THE POSSIBILITY OF SUCH
LOSSES, COSTS OR DAMAGES, OR IF
SUCH LOSSES, COSTS, OR DAMAGES
ARE FORESEEABLE. IN NO EVENT WILL
DIMPLEX, OR ITS OFFICERS, DIREC-
TORS, OR AGENTS BE LIABLE FOR ANY
DIRECT LOSSES, COSTS, OR DAMAGES
THAT EXCEED THE PURCHASE PRICE
OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF IN-
CIDENTAL OR CONSEQUENTIAL DAM-
AGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO THE
PURCHASER.
How State and Provincial law apply
This limited warranty gives you specic legal
rights, and you may also have other rights
which vary from jurisdiction to jurisdiction.
The provisions of the United Nations Con-
vention on Contracts for the Sale of Goods
shall not apply to this limited warranty or the
sale of products covered by this limited war-
ranty.