Dimplex DF3003 User manual

7205450200R10
Valued Customer,
Thank you and congratulations for purchasing a Dimplex
 electricreplace.Overtheyears,valuablememories
will occur around the warmth and comfort of your
 replace.Thankyouforallowingourproducttobethe
 backdropforthosespecialmoments.
SerialNumber
ModelNumber
PartNumber
Qualitycheckedby:
Owner’s Manual
Model Numbers:
DF3003
DFB6016

2
QUICK REFERENCE GUIDE
1.Priortotherstuseofthereplaceverifythe
 following:
• Arethecircuitbreakersfortheuniton?
• Arethelightbulbsinyourreplaceloose?(to
check, follow the instructions for replacing
thelightbulbsundertheMaintenance
section of this manual)
2.Theheateronyourreplacemayemitaslight,
harmlessodorwhenrstused.Thisodorisa
normalconditioncausedbytheinitialheatingof
internalheaterpartsandwillnotoccuragain.
3.Theinformationregardingthemodelofyour
replacecanbefoundontheratingplate
locatedonthetopoftheunit.
4.Ifyouhaveanytechnicalquestionsorconcerns
regardingtheoperationofyourreplace,or
requireservicecontactDimplexNorthAmerica
customerserviceat1-888-DIMPLEX
(1-888-346-7539)beforereturningtheproduct
tothepointofpurchase.

3
CONTENTS
PAGE 4  ImportantInstructions
PAGE 6  ModelandSerialNumber
     Information  
PAGE 7 Site Selection and Preparation
PAGE 10  FireplaceInsertInstallation
PAGE 11  Operation
PAGE 14 Maintenance
PAGE 17 Warranty

4
IMPORTANT INSTRUCTIONS
Please Retain This User’s Guide For Future Reference
Whenusingelectricalappliances,basicprecautionsshouldalwaysbefollowed
toreducetheriskofre,electricshock,andinjurytopersons,includingthe
following:
1. Readallinstructionsbeforeusingtheelectricreplace.
2. Theheaterishotwheninuse.Toavoidburns,donotletbareskintouch
 hotsurfaces.Thetrimaroundtheheateroutletbecomeshotduringheater
 operation.Keepcombustiblematerials,suchasfurniture,pillows,
 bedding,papers,clothes,andcurtainsatleastthree(3)feet(0.9m)from
thefrontoftheunit.
3. Extremecautionisnecessarywhenanyheaterisusedbyornearchildren
 orinvalidsandwhenevertheunitisleftoperatingandunattended.
4. Alwaysunplugtheelectricreplacewhennotinuse.
5. Donotoperateanyunitwithadamagedcordorplug,oriftheheaterhas
 malfunctioned,oriftheelectricreplacehasbeendroppedordamagedin
 anymanner.Returnheatertoauthorizedservicefacilityforexamination,
 electricalormechanicaladjustment,orrepair.
6. Donotuseoutdoors.
7. Theelectricreplaceisnotintendedforuseinbathrooms,laundryareas
 andsimilarindoorlocations.Neverlocateheaterwhereitmayfallintoa
 bathtuborotherwatercontainer.
8. Donotrunthecordundercarpeting.Donotcovercordwiththrowrugs,
 runners,orthelike.Arrangecordawayfromtrafcareaandwhereitwill
 notbetrippedover.
9. Todisconnecttheunit,turnthecontrolsoff,thenremovetheplugfromthe
 outlet.
10.Donotinsertorallowforeignobjectstoenteranyventilationorexhaust
 openingasthismaycauseanelectricshockorre,ordamagetothe
 heater.
11.Topreventapossiblere,donotblockairintakeorexhaustinany
 manner.Donotuseonsoftsurfaces,likeabed,whereopeningsmay
 becomeblocked.
12.Allelectricalheatershavehotandarcingorsparkingpartsinside.Donot
 useinareaswheregasoline,paint,orammableliquidsareusedorstored
 orwheretheunitwillbeexposedtoammablevapors.
13.Donotmodifytheelectricreplace.Useitonlyasdescribedinthis
 manual.Anyotherusenotrecommendedbythemanufacturermaycause
 re,electricshockorinjurytopersons.

5
14.Avoidtheuseofanextensioncord.Extensioncordsmayoverheatand
 causeariskofre.Ifyoumustuseanextensioncord,thecordmustbe
 No.14AWGminimumsizeandratednolessthan1875Watts.
15.Donotburnwoodorothermaterialsintheelectricreplace.
16.Donotstrikethereplaceglass.
17.Alwaysuseacertiedelectricianshouldnewcircuitsoroutletsberequired.
18.Alwaysuseproperlygrounded,fusedandpolarizedoutlets.
19.Disconnectallpowersupplybeforeperforminganycleaning,maintenance
 orrelocationoftheunit.
20.Whentransportingorstoringtheunitandcord,keepinadryplace,free
 fromexcessivevibrationandstoresoastoavoiddamage.
21.WARNING:Topreventoverheating,donotcoverheater.
CAUTION
RISKOFELECTRICSHOCK
DONOTOPEN
NOUSER-SERVICEABLEPARTSINSIDE
SAVE THESE INSTRUCTIONS
!NOTE: Proceduresandtechniquesthatareconsideredimportantenough
toemphasize.
CAUTION:Proceduresandtechniqueswhich,ifnotcarefullyfollowed,will
resultindamagetotheequipment.
WARNING:Proceduresandtechniqueswhich,ifnotcarefullyfollowed,will
exposetheusertotheriskofre,seriousinjury,illnessordeath.
!NOTE: Thisequipmenthasbeentestedandfoundtocomplywiththe
limitsforClassBdigitaldevice,pursuanttopart15oftheFCCRules.
Theselimitsaredesignedtoprovidereasonableprotectionagainstharmful
interferenceinaresidentialinstallation.Thisequipmentgenerates,uses
andcanradiateradiofrequencyenergyand,ifnotinstalledandusedin
accordance with the instructions, may cause harmful interference to radio
ortelevisionreception,whichcanbedeterminedbyturningtheequipment
offandon,theuserisencouragedtotrytocorrecttheinterferencebyone
ormoreofthefollowingmeasures:
· Reorientorrelocatethereceivingantenna.
· Increasetheseparationbetweentheequipmentandthereceiver.
· Connecttheequipmentintoanoutletonacircuitdifferentfromthatto
whichthereceiverisconnected.

6
· Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
Operationissubjecttothefollowingtwoconditions:(1)thisdevicemaynot
causeinterferenceand;(2)thisdevicemustacceptanyinterference,including
interferencethatmaycauseundesiredoperationofthedevice.
Model and Serial Number Information
Ifyouhaveanyquestionsaboutourproductspleasehavetheproduct
modelandserialnumbersavailableuponcallingDimplexcustomer
service.Tolocatethemodelandserialnumberlabelsseebelow
(Figure1).
ModelNumber
SerialNumber
Model
Number
Label
Model
Number
Label
Serial
Number
Label
Serial
Number
Label
Figure 1
Firebox Carton

7
Site Selection and Preparation
Thissectionprovideseasystepbystepinstructionsforselectinga
locationandpreparingthesitetoinstallthereplaceinto:
• Existingreplace
• Newwallconstruction
• Dimplexmantelsurroundkitorcustommademantelsurround
!NOTE: A15Amp,120Voltcircuitisrequired.Adedicatedcircuit
ispreferredbutnotessentialinallcases.Adedicatedcircuitwill
berequiredif,afterinstallation,thecircuitbreakertripsorfuse
blowsonaregularbasiswhentheheaterisoperating.Additional
appliances on the same circuit may exceed the current rating of the
circuitbreaker.
WARNING: Ensurethepowercordisnotinstalledsothatitis
pinched or against a sharp edge and ensure that the power cord is
storedorsecuredtoavoidtrippingorsnaggingtoreducetheriskof
re,electricshockorinjurytopersons.
Construction and electrical outlet wiring must comply with local
buildingcodesandotherapplicableregulationstoreducetheriskof
re,electricshockandinjurytopersons.
 Donotattempttowireyourownnewoutletsorcircuits.Toreduce
theriskofre,electricshockorinjurytopersons,alwaysusea
licensedelectrician.
!NOTE: Thereplaceinsertcomescompletelyassembledand
wired.Sometoolsmayberequiredtopreparethesiteand
assembly/installthetrim.
 Thedimensionsofthereplaceinsertare301/4inch(76.8cm)
wideX251/2inch(64.8cm)highX111/2inch(29.2cm)deep
(Figure2).
 Youshouldallow1/4inch(6.4cm)aroundthereplaceinsertfor
easeofinstallation.Thisreplacedoesnotrequireanyventing.
CAUTION: Clearanceforaircirculationbeneaththereplaceinsert
isprovidedbyfour(4)rubberfeet(Figure2).Do not install the
replaceinsertdirectlyoncarpetorsimilarsurfaceswhich

8
mayrestrictaircirculation.Ifinstallingthereplaceinacarpeted
area,placeaone-piece,solid,atsurfaceunderthereplaceinsert.
Ensurethatallfouroftheinsert’sfeetrestsecurelyonthissurface.
ExistingFireplaceInstallation
1. Sealalldraftsandventswithnon-brousinsulationmaterialsto
preventchimneydebrisfromfallingintothereplaceinsert.Donot
installintoanexistingreplacethatispronetoleaksordampness.
2. Capthetopofthechimneyuetopreventrainfromentering.
3. Planyourelectricalpowersupply(refertoNOTE1).
4. Thepowercordcanrunalongthefrontofthehearthtoanoutlet
nearthereplace.
!NOTE 1: A15Amp,120Voltcircuitisrequired.Adedicatedcircuit
ispreferredbutnotessentialinallcases.Adedicatedcircuitwill
berequiredif,afterinstallation,thecircuitbreakertripsorfuse
blowsonaregularbasiswhentheheaterisoperating.Additional
appliances on the same circuit may exceed the current rating of the
circuitbreaker.
Figure 2
AirCirculationAreas
Rubber
Feet
25 1/2”
(64.8cm)
301/4”(76.8cm)
11 1/2”
(29.2cm)

9
WARNING: Topreventpersonalinjuryyoushouldhirea
professionaltocapthechimneyueorcutaholeintheexisting
replaceforwiring.Ifyoureturnyourexistingreplacetoits
originaluse(example:woodburning),itshouldbeinspectedbythe
localbuildingdepartmentpriortousetoreducetheriskofreand
personalinjury.
New Wall Construction
1. Selectasuitablelocationthatisnotsusceptibletomoistureandis
awayfromdrapes,furnitureandhightrafc.
2. Placethereplaceinthedesiredlocationtoseehowitwilllookin
theroom.
3. Markthedesiredlocationontheoorandstorethereplaceina
safe,dryanddustfreelocation.
4. Usestudstoframeanopeningof303/4inch(78.1cm)wideX25
3/4inch(65.4cm)highX113/4inch(29.8cm)deep(Figure3).
5. Planyourelectricalpowersupply(refertoNOTE1).
Figure 3
30 3/4”
(78.1cm)
25 3/4”
(65.4cm)
11 3/4”
(29.8cm)

10
Option #1 -Thepowercordcanbeleadfrombehindthetrimand
 alongthewalltoanoutletnearthereplace.
Option #2 -Anewoutletcanbeinstalledinsidethenewframe
 construction.
DimplexMantelSurroundKitorCustomMadeMantel
Surround
1. Selectasuitablelocationthatisnotsusceptibletomoistureandis
awayfromdrapes,furnitureandhightrafc.
2. Placethereplaceinthedesiredlocationtoseehowitwilllookin
theroom.
3. Foreaseofelectricalhookupyoumaywishtolocatethereplace
nearanexistingoutlet(refertoNOTE1).
4. Storethereplaceinasafedryanddustfreelocation.
5. Assemblethemantelsurroundkit(refertothemantelassembly
instructions) or construct the custom surround with an opening of
303/4inch(78.1cm)wideX253/4inch(65.4cm)highX113/4
inch(29.8cm)deep(Figure3).
WARNING: Donotattempttowireyourownnewoutletsorcircuits.
Toreducetheriskofre,electricshockorinjurytopersons,always
usealicensedelectrician.
Fireplace Insert Installation
1. Makesuretheunit’sMainON/OFFswitchisswitchedOFF(referto
operatinginstructionsection).
2. Plugtheunitintoa15Amp/120Voltoutlet.Ifthecorddoesnot
reach,youmayuseanextensioncordratedforaminimumof1875
Watts.
3. Pushthereplaceintotheopeningbeingcarefulnottodamagethe
baseofthemantelorcabinetsothatthereplaceisushwiththe
mantelorcabinet.
4. Leveltheunitwithshimsifnecessary(notprovided).
5. Installthetrimontothereplace(refertotriminstallation
instructions).

11
WARNING: Ensurethepowercordisnotinstalledsothatitis
pinched or against a sharp edge and ensure that the power cord is
storedorsecuredtoavoidtrippingorsnaggingtoreducetheriskof
re,electricshockorinjurytopersons.
Operation
Electric Fireplace Manual Controls (Figure4)
Figure 4
ACBD
A. Manual ON/OFF Switch
ThereplacehasamanualpowerON/OFFswitchlocatedonthe
controlpanelofthereplace.Tooperatepresstheswitchonce,toturn
theuniton.Presstheswitchagaintoturntheunitoff.
B. Light Dimmer
Turntheamebrightnesscontrolknobtoincreaseordecreasethe
brightnessoftheameandembers.
C. Flame Action Control
Turntheameactioncontrolknobtoadjusttheamespeedcontrolto
thedesiredlevel.
D. Manual Selection Switch (Figure4,5)
Operatestheelectricreplacemanually.Pressingtheswitchup
(“
“position)onceturnsontheelectricreplaceandactivatesLevel
1,twiceactivatesLevel2,threetimesactivatesLevel3.
Pressingtheswitchdown(“
“position)turnstheelectricreplace
OFF.

12
Level 1: Theameeffectisturnedonandtherstredindicatorlight
illuminates.
Level 2: Theameeffectremainson,theheaterisactivatedto
thelowheatsetting,andtherstandsecondredindicatorlights
illuminate.
Level 3: Theameeffectremainson,theheaterissettothehighheat
setting, and all three red indicators illuminate.
Resetting the Temperature Cutoff Switch
Shouldtheheateroverheat,anautomaticcutoutwillturntheheater
offanditwillnotcomebackonwithoutbeingreset.Itcanberesetby
switchingtheMainON/OFFSwitchtoOFFandwaitingve(5)minutes
beforeswitchingtheunitbackon.
CAUTION: Ifyouneedtocontinuouslyresettheheater,unplugthe
unitandcallDimplexNorthAmericaLimitedat1-888-346-7539.
Remote Control
Thereplaceissuppliedwitharadiofrequencyremotecontrol.This
remotecontrolhasarangeofapproximately50feet(15.25m),it
doesnothavetobepointedatthereplaceandcanpassthrough
mostobstacles(includingwalls).Itissuppliedwithoneof2,178
independentfrequenciestopreventinterferencewithotherunits.The
frequencydesignationisindicatedonthebackofthetransmitter.
Remote Control Initialization
Followsteps1through6toinitializeyourreplaceforthersttime.
Thisprocedureisalsorequiredeverytimethereisalossofpowerto
theremotecontrolinthereplace(I.E.powerfailure,breakertripped,
mainpowerswitchisturnedoff).
Level1Indicator
Level2Indicator
Level3Indicator
Figure 5

13
1. Ensurethatpowerissuppliedthroughthe
mainservicepanel.
2. Accessthemanualcontrols,(removeglass
doorsorpullgrilldownifapplicable)pullthe
right side steel curtain to the outside of the
unit(ifapplicable).
3. Locatemanualcontrols.
4. Activatemainpowerswitch.
5. PressandholdtheONswitchmarked“
”
forve(5)seconds(redindicatorlightwill
ash).
6. PresstheONbuttonlocatedontheremote
controltransmitter.
Thiswillsynchronizetheremotecontrol
transmitterandreceiver.
Remote Control Usage
Theremotecontroloperatesthereplacelevels
sequentially.Thelevelisincreasedeverytime
theONbuttononthetransmitterispressed.
Thereplacecanbeturnedoffatanypointby
pressingtheOFFbuttonontheremotecontrol
transmitter.
Level 1:Theameeffectisturnedonandthe
rstredindicatorlightilluminates.
Level 2:Theameeffectremainson,the
heaterisactivatedtothelowheatsetting,
andtherstandsecondredindicatorlights
illuminate.
Level 3:Theameeffectremainson,theheaterissettothehighheat
setting,andallthreeredindicatorsilluminate.
Battery Replacement (Figure6)
Toreplacethebattery:
1. Slidebatterycoveropenonthehandheldtransmitter.
Figure 6
ON
Button
Battery
Cover
OFF
Button

14
2. Correctlyinstallone12Volt(A23)batteryinthebatteryholder.
3. Closethebatterycover.
Maintenance
WARNING: Disconnectpowerbeforeattemptinganymaintenance
orcleaningtoreducetheriskofre,electricshockordamageto
persons.
Required Tools: Phillips#2screwdriver,Slotscrewdriver
Approximatetime:15minutestochangeupperandlowerlightbulbs.
Light Bulb Replacement
Allowatleastve(5)minutesforlightbulbstocooloffbeforetouching
bulbstoavoidaccidentalburningofskin.Lightbulbsneedtobe
replacedwhenyounoticeadarksectionoftheameorwhenthe
clarityanddetailofthelogexteriordisappears.Therearefour(4)
bulbsunderthelogsetwhichgeneratetheamesandembersand
two(2)bulbsup,inbehindthegrillthatilluminatetheinteriorofthe
replace.
To open the light bulb area:
1. Removethetrimbyturningtheretaining
fasteners counterclockwise 1/4 turn until
thetrimreleasesfromthereboxusinga
slottedscrewdriver(Figure7).
2. Holdtheglassinplacewhileremovingthe
retaining clip from the upper center of the
rebox(Figure8A,B).
3. Liftglassoutandstoreinasafeplace.
Lower Light Bulb Requirements
Quantityoffour(4)clearchandelierorcandelabrabulbswithanE-12
(small)socketbase,60Wattrating.
To replace the bottom light bulbs:
1. Liftupthefrontedgeoftheloguntilitclearsthefronttabs.Pullout
Figure 7

15
A
Figure 8
Removing
Glass
Holding
Glass
Retaining
Clip
untilthereartabclearsthebackledge,thenliftout(Figure9).
2. Examinethebulbstodeterminewhichbulbsrequirereplacement.
3. Holdthesocketwhileunscrewingthebulb.
4. Holdthesocketwhilescrewinginthenewbulb.
5. Replacethelogemberbedbyplacingthebacklipofthelogember
bedunderthemirrorthenpushthefrontofthelogemberbeddown
intotherecess(Figure9).
Upper Light Bulb Requirements
Quantityoftwo(2)clearchandelierorcandelabrabulbswithanE-12
(small)socketbase,15Wattrating.
B
Figure 9
Back
Ledge
Log
Ember
bed
Rear
Tab
Side Section
Figure 10
To replace the top light bulbs:
1. Locatethetwoupperbulbsinsidethereboxatthetop(Figure10).
2. Examinethebulbstodeterminewhichbulbsrequirereplacement.

16
3. Holdthesocketwhileunscrewingthebulb.
4. Holdthesocketwhilescrewinginthenewbulb.
Helpful Hints
Itisagoodideatoreplacealllightbulbsatonetimeiftheyarecloseto
theendoftheirratedlife.Groupreplacementwillreducethenumber
oftimesyouneedtoopentheunittoreplacelightbulbs.
Glass Cleaning
Theglassiscleanedinthefactoryduringtheassemblyoperation.
Duringshipment,installation,handling,etc.,thecleardoormaycollect
dustparticles,thesecanberemovedbydustinglightlywithacleandry
cloth.
Toremovengerprintsorothermarks,thecleardoorcanbecleaned
withadampcloth.Thecleardoorshouldbecompletelydriedwitha
lintfreeclothtopreventwaterspots.Topreventscratching,donotuse
abrasivecleanersorsprayliquidsonthecleardoorsurface.
Fireplace Surface Cleaning
Useaclothdampenedwithwarmwateronlytocleanpaintedsurfaces
oftheelectricreplace.Donotuseabrasivecleaners.

17
FiveYearLimitedWarranty
Products to which this limited warranty applies
Thislimitedwarrantyappliestothefollowingapplicablemodelsofyournewlypurchased
DimplexelectricreplaceSF3003, EF3003, DF3003, DFB6016 and to newly purchased
Dimplexreplacesurrounds(mantels)andtrims.Thislimitedwarrantyappliesonlyto
purchasesmadeinanyprovinceofCanadaexceptforYukonTerritory,Nunavut,or
NorthwestTerritoriesorinanyofthe50StatesoftheUSA(andtheDistrictofColumbia)
exceptforHawaiiandAlaska.Thislimitedwarrantyappliestotheoriginalpurchaserof
theproductonlyandisnottransferable.
Products excluded from this limited warranty
Lightbulbsarenotcoveredbythislimitedwarrantyandarethesoleresponsibilityofthe
owner/purchaser.ProductspurchasedinYukonTerritory,Nunavut,NorthwestTerritories,
Hawaii,orAlaskaarenotcoveredbythislimitedwarranty.Productspurchasedinthese
States,provinces,orterritoriesaresoldASISwithoutwarrantyorconditionofanykind
(including,withoutlimitation,anyimpliedwarrantiesorconditionsofmerchantabilityor
tnessforaparticularpurpose)andtheentireriskofastothequalityandperformance
oftheproductsiswiththepurchaser,andintheeventofadefectthepurchaserassumes
theentirecostofallnecessaryservicingorrepair.
What this limited warranty covers and for how long
Products,otherthanreplacesurrounds(mantels)andtrims,coveredbythislimited
warrantyhavebeentestedandinspectedpriortoshipment.Subjecttotheprovisions
ofthiswarranty,Dimplexwarrantssuchproductstobefreefromdefectsinmaterialand
workmanshipforaperiodof5yearsfromthedateoftherstpurchaseofsuchproducts
asfollows:(a)arepairorreplacementwarrantyondefectiveproductsorparts,including
in-homeservices,forthersttwoyearsfollowingthedateofrstpurchase;and(b)
thereafter,areplacementofpartswarrantyondefectiveproductsandparts(withno
in-homeservices)forthe3yearperiodcommencingonthesecondanniversaryofrst
purchaseandendingonthefthanniversaryofthedateofrstpurchase.
Dimplexreplacesurrounds(mantels)andtrimscoveredbythislimitedwarranty
havebeentestedandinspectedpriortoshipmentand,subjecttotheprovisionsof
thiswarranty,Dimplexwarrantssuchproductstobefreefromdefectsinmaterialand
workmanshipforaperiodof1yearfromthedateofrstpurchaseofsuchproducts.
Warrantyservicesdonotincludein-homeservices.
Theabovesectionisasummaryonlyofyourwarrantyrights.Pleasereviewthe
remainingprovisionsofthiswarrantyforyourspecicrights.
Thelimited5yearwarrantyperiodforproductsotherthanreplacesurrounds(mantels)
andtrimsandthelimited1yearwarrantyperiodforreplacesurrounds(mantels)and
trimsalsoappliestoanyimpliedwarrantiesthatmayexistunderapplicablelaw.Some
jurisdictionsdonotallowlimitationsonhowlonganimpliedwarrantylasts,sotheabove
limitationmaynotapplytothepurchaser.
What this limited warranty does not cover
Thislimitedwarrantydoesnotapplytoproductsthathavebeenrepaired(exceptby

18
Dimplexoritsauthorizedservicerepresentatives)orotherwisealtered.Thislimited
warrantydoesfurthernotapplytodefectsresultingfrommisuse,abuse,accident,
neglect, incorrect installation, improper maintenance or handling, or operation with an
incorrectpowersource.
What you must do to get service under this limited warranty
DefectsmustbebroughttotheattentionofDimplexTechnicalServicebycontacting
Dimplexat1-888-DIMPLEX(1-888-346-7539),or1367IndustrialRoad,Cambridge
Ontario,CanadaN1R7G8.Pleasehaveproofofpurchase,catalogue/modelandserial
numbersavailablewhencalling.Limitedwarrantyservicerequiresaproofofpurchase
oftheproduct.
What Dimplex will do in the event of a defect
Intheeventaproductorpartcoveredbythislimitedwarrantyisproventobedefectivein
materialorworkmanshipduring(i)the5yearlimitedwarrantyperiodforproductsother
thanreplacesurrounds(mantels)andtrims,and(ii)the1yearlimitedwarrantyperiod
forsurrounds(mantels)andtrims,youhavethefollowingrights:
Limitedwarrantyservicewillbeperformedsolelybydealersorserviceagentsof•
Dimplexauthorizedtoprovidelimitedwarrantyservices.
For products (other than surrounds (mantels) and trims) for the period ending•
atmidnightonthesecondanniversaryofthedateofrstpurchase, Dimplex will
initssolediscretioneitherrepairorreplacesuchdefectiveproductorpartwithout
charge.IfDimplexisunabletorepairorreplacesuchproductorpart,orifrepairor
replacementisnotcommerciallypracticableorcannotbetimelymade,Dimplexmay,
in lieu of repair or replacement, choose to refund the purchase price for such product
orpart.Thislimitedwarrantyentitlesthepurchasertoon-siteorin-homewarranty
services.Accordingly,Dimplexwillberesponsibleforalllabourandtransportation
costs associated with the repair or replacement of the product or part, except as
follows:(i)chargesmaybeleviedfortravelcostsincurredtotraveltothepurchaser’s
sitewheretheproductislocatedifthepurchaser’ssiteisbeyond30miles(48km)
fromtheclosestservicedepotofDimplex’sdealerorserviceagent;and(ii)the
purchaserissolelyresponsibleforprovidingclearaccesstoallserviceablepartsof
theproduct.
For products (other than surrounds (mantels) and trims) for the period•
commencingat12:01a.m.onthedayafterthesecondanniversaryofthe
rstpurchaseandendingatmidnightonthefthanniversaryofthedateof
rstpurchase, this limited warranty entitles the purchaser to replacement parts
onlywithoutcharge.IfDimplexisunabletoreplacesuchpart,orifreplacement
isnotcommerciallypracticableorcannotbetimelymade,Dimplexmay,inlieuof
replacement,choosetorefundthepurchasepriceforsuchpart.Thepurchaser
shallnotbeentitledtoon-siteorin-homewarrantyservices.Thepurchasershallbe
responsibleforallexpensesincurredfortheremovalofthepartandinstallationofthe
replacement part including, without limitation, all shipping costs and transportation
coststoandfromtheauthorizeddealer’sorserviceagent’splaceofbusinessandall
labourcosts.SuchcostsshallnotbetheresponsibilityofDimplex.
Forsurrounds(mantels)andtrimsfortheperiodendingatmidnightontherst•
anniversaryofthedateofrstpurchase, Dimplex will in its sole discretion either

19
©2009DimplexNorthAmericaLimited
DimplexNorthAmericaLimited
1367IndustrialRoadCambridgeON
CanadaN1R7G8
1-888-346-7539www.dimplex.com
repairorreplacesuchdefectivesurrounds(mantels)andtrimsorpartthereofwithout
charge.IfDimplexisunabletorepairorreplacesuchproductorpart,orifrepairor
replacementisnotcommerciallypracticableorcannotbetimelymade,Dimplexmay,
in lieu of repair or replacement, choose to refund the purchase price for such product
orpart.Thepurchasershallnotbeentitledtoon-siteorin-houseservices.The
purchaserisresponsibleforallexpensesincurredforrepairorreplacementofsuch
product or part including, without limitation, all shipping costs and transportation costs
toandfromtheauthorizeddealer’sorserviceagent’sbusinessandalllabourcosts.
SuchcostsshallnotbetheresponsibilityofDimplex.
On-siteorin-homeservicesnotprovidedunderthiswarrantymaybeperformedat•
thepurchaser’sspecicrequestandexpenseatDimplex’sthen-currentratesforsuch
services.
What Dimplex and its dealers and service agents are also not responsible for
INNOEVENTWILLDIMPLEX,ORITSDIRECTORS,OFFICERS,ORAGENTS,BE
LIABLETOTHEPURCHASERORANYTHIRDPARTY,WHETHERINCONTRACT,
INTORT,ORONANYOTHERBASIS,FORANYINDIRECT,SPECIAL,PUNITIVE,
EXEMPLARY,CONSEQUENTIAL,ORINCIDENTALLOSS,COST,ORDAMAGE
ARISINGOUTOFORINCONNECTIONWITHTHESALE,MAINTENANCE,USE,
ORINABILITYTOUSETHEPRODUCT,EVENIFDIMPLEXORITSDIRECTORS,
OFFICERS,ORAGENTSHAVEBEENADVISEDOFTHEPOSSIBILITYOFSUCH
LOSSES,COSTSORDAMAGES,ORIFSUCHLOSSES,COSTS,ORDAMAGESARE
FORESEEABLE.INNOEVENTWILLDIMPLEX,ORITSOFFICERS,DIRECTORS,
ORAGENTSBELIABLEFORANYDIRECTLOSSES,COSTS,ORDAMAGESTHAT
EXCEEDTHEPURCHASEPRICEOFTHEPRODUCT.
SOMEJURISDICTIONSDONOTALLOWTHEEXCLUSIONORLIMITATIONOF
INCIDENTALORCONSEQUENTIALDAMAGES,SOTHEABOVELIMITATIONOR
EXCLUSIONMAYNOTAPPLYTOTHEPURCHASER.
How State and Provincial law apply
Thislimitedwarrantygivesyouspeciclegalrights,andyoumayalsohaveother
rightswhichvaryfromjurisdictiontojurisdiction.TheprovisionsoftheUnitedNations
ConventiononContractsfortheSaleofGoodsshallnotapplytothislimitedwarrantyor
thesaleofproductscoveredbythislimitedwarranty.