Dimplex EF2570G User manual

Owner’s Manual
Model
EF2570G
6909450159
7213510100R05
IMPORTANT SAFETY INFORMATION: Always read this manual rst
before attempting to install or use this replace. For your safety, always
comply with all warnings and safety instructions contained in this manual
to prevent personal injury or property damage.
To view the full line of Dimplex products, please visit
www.dimplex.com

2 www.dimplex.com
Table of Contents
Always use a qualied technician
or service agency to repair
this replace.
!NOTE: Procedures and
techniques that are considered
important enough to emphasize.
CAUTION: Procedures and
techniques which, if not carefully
followed, will result in damage to
the equipment.
WARNING: Procedures
and techniques which, if not
carefully followed, will expose
the user to the risk of re,
serious injury, or death.
Welcome & Congratulations ................3
IMPORTANT INSTRUCTIONS ...............4
Fireplace Installation ......................7
Operation ...............................9
Maintenance ...........................12
Warranty ...............................13
Replacement Parts .......................15

3
Welcome & Congratulations
Thank you and congratulations for choosing to purchase an electric
replace from Dimplex, the world leader in electric replaces.
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result in a
possible electric shock, re hazard and will void the warranty.
Please record your model and serial numbers below for future
reference: model and serial numbers can be found on the Model and
Serial Number Label of your replace.
Model Number
Serial Number
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-DIMPLEX (1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
Please have your model number and product serial
number ready. (See above)

4 www.dimplex.com
When using electrical appliances,
basic precautions should always
be followed to reduce the risk of
fire, electric shock, and injury to
persons, including the following:
① Read all instructions before
using this appliance.
② The heater is hot when in use.
To avoid burns, do not let bare
skin touch hot surfaces. The trim
around the heater outlet becomes
hot during heater operation.
Keep combustible materials, such
as furniture, pillows, bedding,
papers, clothes, and curtains at
least 3 feet (0.9m) from the front
of the heater and away from the
side and rear.
③ Extreme caution is neces-
sary when any heater is used by
or near children or invalids and
whenever the unit is left operating
and unattended.
④ Always unplug the fireplace
when not in use.
⑤ Do not operate any heater with
a damaged cord or plug, or if the
heater has malfunctioned, or if it
has been dropped or damaged
in any manner. Contact technical
service at 1-888-346-7539.
⑥ Do not use outdoors.
⑦ The fireplace is not intended
IMPORTANT INSTRUCTIONS
for use in bathrooms, laundry ar-
eas and similar indoor locations.
Never locate heater where it may
fall into a bathtub or other water
container.
⑧ Do not run the cord under
carpeting. Do not cover cord with
throw rugs, runners or the like.
Arrange cord away from traf-
c area and where it will not be
tripped over.
⑨ To disconnect the unit, turn
the controls off, then remove the
plug from the outlet.
⑩Do not insert or allow foreign
objects to enter any ventilation
or exhaust opening as this may
cause an electric shock or re, or
damage to the heater.
⑪ To prevent a possible re, do
not block air intake or exhaust in
any manner.
⑫ All electrical heaters have
hot and arcing or sparking parts
inside. Do not use in areas where
gasoline, paint, or ammable
liquids are used or stored.
⑬ Do not modify the replace.
Use it only as described in this
manual. Any other use not rec-
ommended by the manufacturer
may cause re, electric shock or
injury to persons.

5
SAVE THESE INSTRUCTIONS
⑭ Always plug heaters directly
into a way outlet/receptacle.
Never use with an extension cord
or reloadable power tap (outlet/
power strip).
⑮ Do not burn wood or other
materials in the replace.
⑯ Always use a certied electri-
cian should new circuits or outlets
be required.
⑰ Always use properly grounded,
fused and polarized outlets.
⑱ Disconnect all power supply
before performing any cleaning,
maintenance or relocation of the
unit.
⑲ When transporting or stor-
ing the unit and cord, keep in a
dry place, free from excessive
vibration and store so as to avoid
damage.
WARNING: Construction
and electrical outlet wiring must
comply with local building codes
and other applicable regulations
to reduce the risk of re, electric
shock and injury to persons.
WARNING: Do not attempt
to wire your own new outlets or
circuits. To reduce the risk of re,
electric shock or injury to persons,
always use a licensed electrician.
WARNING: Remote control
contain a small batterys. Keep
away from children. If swallowed,
seek medical attention immedi-
ately.
WARNING: Do not install
remote control battery backwards,
charge, put in re or mix with
used or other battery types - may
explode or leak causing injury.
!NOTE: Changes or modica-
tions not expressly approved by
the party responsible for compli-
ance could void user's authority to
operate the equipment.
IMPORTANT INSTRUCTIONS
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE

6 www.dimplex.com
IMPORTANT INSTRUCTIONS
!NOTE: This equipment has been
tested and found to comply with
the limits for Class B digital device,
pursuant to part 15 of the FCC Rules.
These limits are designed to provide
reasonable protection against harmful
interference in a residential installa-
tion. This equipment generates, uses
and can radiate radio frequency en-
ergy and, if not installed and used in
accordance with the instructions, may
cause harmful interference to radio
or television reception, which can be
determined by turning the equipment
off and on, the user is encouraged to
try to correct the interference by one
or more of the following measures:
• Reorient or relocate the receiving
antenna.
• Increase the separation between
the equipment and the receiver.
• Connect the equipment into an
outlet on a circuit different from
that to which the receiver is con-
nected.
• Consult the dealer or an expe-
rienced radio/TV technician for
help.
Operation is subject to the following
two conditions: (1) this device may
not cause interference and (2) this
device must accept any interference,
including interference that may cause
undesired operation of the device.

7
Fireplace Installation
WARNING: Ensure the power
cord is not installed so that it is
pinched or against a sharp edge
and ensure that the power cord is
stored or secured to avoid tripping
or snagging to reduce the risk
of re, electric shock or injury to
persons.
WARNING: Construction
and electrical outlet wiring must
comply with local building codes
and other applicable regulations
to reduce the risk of re, electric
shock and injury to persons.
WARNING: Do not attempt
to wire your own new outlets or
circuits. To reduce the risk of re,
electric shock or injury to persons,
always use a licensed electrician.
WARNING:To reduce the risk
of re, do not store or use gaso-
line or other ammable vapors or
liquids in the vicinity of the heater.
Grounding Instructions
This product must be grounded.
If it should malfunction or break-
down, grounding provides a path
of least resistance for electric
current to reduce the risk of
electric shock. This product is
equipped with a cord having an
equipment-grounding conductor
and a grounding plug. The plug
must be plugged into an appropri-
ate outlet that is properly installed
and grounded in accordance with
all local codes and ordinances.
DANGER: Improper connec-
tion of the equipment-grounding
conductor can result in a risk
of electric shock. Check with a
qualied electrician or serviceman
if you are in doubt as to whether
the product is properly grounded.
Do not modify the plug provided
with the product – if it will not t
the outlet, have a proper outlet
installed by a qualied electrician.
This product is for use on a
nominal 120-volt circuit and has
a grounding plug that looks like
the plug in Figure 1. Make sure
that the product is connected to
an outlet having the same con-
guration as the plug. No adapter
should be used with this product.
!NOTE: A 15 Amp, 120 Volt cir-
cuit is required. A dedicated circuit
is preferred but not essential in
all cases. A dedicated circuit will
Figure 1

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Fireplace Installation
be required if, after installation,
the circuit breaker trips or fuse
blows on a regular basis when the
cassette is operating. Additional
appliances on the same circuit
may exceed the current rating of
the circuit breaker.
Figure 2
THERMISTOR
SWITCHBOARD
FLAMES
M
M
$&1
17&703
'LVSOD\ 5HPRWH
)ODPH
$&102725)$1
.H\%RDUG
7IXVH
$&1
37()+
3
5/
&1
&1
5/
5/
&1&1
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DISPLAY
REMOTE
MOTOR
HEATING ELEMENTS
Wiring
Media Installation
1. Remove the two knobs in the
top corners (Figure 2).
2. Remove the front glass as-
sembly from the unit.
!NOTE: There are two clips on
the bottom that hold the assembly
on the unit.
3. Carefully pour the media into
the media tray.
4. Reinstall the front glass as-
sembly, ensuring that the
clips are inserted into the
frame.
5. Install the replace into the
mantel (refer to mantel as-
sembly instructions).

9
Operation
WARNING: This electric rebox
must be properly installed before it
is used.
The manual controls for the unit are
located in the top right hand corner.
(Figure 3)
!NOTE: Press any button to
activate the On-Screen display
before making any changes.
A - Standby
Turns the unit On and Off. When
the unit is turned back On, the
system will recall its last heat set-
ting used.
!NOTE: When the unit is turned
OFF the media lighting will not
immediately go out. This is a
designed feature to represent the
embers of the re slowly fading
out.
Figure 3
A
!NOTE: Although the heater has
been turned off the fan may still
run to prevent over heating.
B - Light Control
Adjusts the lighting of the media.
Repeatedly pressing the light con-
trol button will cycle through the
ve different colors of ame.
When adjusting the colour of the
media lighting this icon will light
up with a blue light. The setting
will be displayed on the main
display with the ames in the cor-
responding colour: L1 - Blue,
L2 - Pink, L3 - White, L4 - Auto-
cycle, and L5 - Orange.
C - Thermostat
By pressing the , on the rebox,
or the and , on the remote,
the 7 different temperature set-
BCD

10 www.dimplex.com
ranging from 10 (minutes) to
6 (hours).
Resetting the Temperature
Cutoff Switch
Should the heater overheat, an
automatic cut out will turn the
heater off and it will not come
back on without being reset. It
can be reset by unplugging the
unit and waiting 5 minutes before
plugging the unit back in.
CAUTION: If you need to con-
tinuously reset the heater, unplug
the unit and call technical support
at 1-888-346-7539.
Operation
Figure 3
tings that the rebox can be oper-
ated at will be cycled through.
60°C (99°F) → 30°C (86°F) →
28°C (82°F) → 26°C (78°F) →
24°C (75°F) → 22°C (71°F) →
"OF" (for use without the heater)
Press and hold the down arrow
for 5 seconds to switch tempera-
ture readout from °C and °F.
Disable Heat
If desired, depending on the sea-
son, the heater on the unit can be
disabled. The unit will operate in
the same fashion, with remainder
of the controls.
To disable:
Press and holding the button
on the unit for 5 seconds will
disable the heater, indicated by
the temperature display ash-
ing.
To enable:
With the temperature displayed
(it will be ashing), press and
hold the button on the unit
for 5 seconds to reactivate the
heating controls.
D - Sleep Timer
This icon will light up with a
blue light when using the Timed
Shut-OFF function. A time will be
displayed on the main display

11
Operation
Remote Control (Figure 3)
The replace is supplied with an
IR multifunction remote.
Before the remote will operate the
plastic insulating sheet needs to
be removed.
Battery Replacement
Battery Requirements: CR2025
button battery
① Locate and remove the battery
bracket (Figure 4).
② The battery has two sides, one
with a button feature, and the
other is at.
③Insert the battery with the but-
ton side down into the battery
bracket, making sure the bat-
tery is rmly seated.
Battery must be recycled
or disposed of properly.
Check with your Local
Authority or Retailer for recycling
advice in your area.
Figure 4

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Maintenance
WARNING: Disconnect
power before attempting any
maintenance or cleaning to
reduce the risk of re, electric
shock or damage to persons.
Glass Cleaning
The glass is cleaned in the factory
during the assembly operation.
During shipment, installation,
handling, etc., the front glass
panel may collect dust particles;
these can be removed by dusting
lightly with a clean dry cloth.
To remove ngerprints or other
marks, the front glass panel can
be cleaned with a damp cloth.
The front glass panel should be
completely dried with a lint free
cloth to prevent water spots. To
prevent scratching, do not use
abrasive cleaners or spray liquids
on the clear door surface.
Compact Fireplace
Surface Cleaning
Use warm water only to clean
painted surfaces of the Compact
Fireplace. Do not use abrasive
cleaners.
Servicing
Except for the cleaning described
above, an authorized service
representative should perform
any other servicing.

13
Warranty
ONE YEAR LIMITED WARRANTY
Products to which this limited warranty
applies:
This limited warranty applies to the fol-
lowing models of your newly purchased
Dimplex electric replace. This limited
warranty applies only to purchases made
in any province of Canada except for
Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of the
USA (and the District of Columbia) except
for Hawaii and Alaska. This limited war-
ranty applies to the original purchaser of
the product only and is not transferable.
Products excluded from this limited warranty:
Products purchased in Yukon Territory,
Nunavut, Northwest Territories, Hawaii,
or Alaska are not covered by this limited
warranty. Products purchased in these
States, provinces, or territories are sold
AS IS without warranty or condition of any
kind (including, without limitation, any im-
plied warranties or conditions of merchant-
ability or tness for a particular purpose)
and the entire risk of as to the quality and
performance of the products is with the
purchaser, and in the event of a defect the
purchaser assumes the entire cost of all
necessary servicing or repair.
What this limited warranty covers and for
how long:
Products covered by this limited warranty
have been tested and inspected prior
to shipment and, subject to the provi-
sions of this warranty, Dimplex warrants
such products to be free from defects in
material and workmanship for a period
of 12 months from the date of the rst
purchase of such product. The limited 12
month warranty period also applies to any
implied warranties that may exist under
applicable law. Some jurisdictions do not
allow limitations on how long an implied
warranty lasts, so the above limitation may
not apply to the purchaser.
What this limited warranty does not cover:
This limited warranty does not apply to
products that have been repaired (except
by Dimplex or its authorized service rep-
resentatives) or otherwise altered. This
limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or
operation with an incorrect power source.
What to do when your unit ceases to oper-
ate as described in this manual:
Defects must be brought to the attention
of Dimplex Technical Service by contact-
ing Dimplex North America Limited at
1-888-346-7539, or 1367 Industrial Road,
Cambridge Ontario, Canada N1R 7G8.
Please have proof of purchase, catalogue/
model and serial numbers available when
calling. Limited warranty service requires
a proof of purchase of the product.
What Dimplex will do in the event of a
defect:
In the event a product or part covered by
this limited warranty is proven to be defec-
tive in material or workmanship during the
90 day limited warranty period you have
the following rights:
Dimplex will in its sole discretion replace
such defective part(s) without charge, or
if part replacement proves not to be com-
mercially practicable or cannot be timely
made, Dimplex may, in lieu of replacing
part(s) choose to replace the unit.

14 www.dimplex.com
This limited warranty does not entitle the
purchaser to on-site or in-home services.
On-site or in-home services may be per-
formed at the purchaser’s specic request
and expense at Dimplex's then-current
rates for such services.
The purchaser is responsible for removal
and transportation of such product or part
(and any repaired or replacement product
or part) to and from the authorized deal-
er’s or service agent’s place of business.
Dimplex will not be responsible for, and
the limited warranty services shall not
include, any expense incurred for instal-
lation or removal of the product or part (or
any replacement product or part) or any
labour or transportation costs. Such costs
shall be the purchaser’s responsibility.
What Dimplex and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR
ANY THIRD PARTY, WHETHER IN CON-
TRACT, IN TORT, OR ON ANY OTHER
BASIS, FOR ANY INDIRECT, SPECIAL,
PUNITIVE, EXEMPLARY, CONSEQUEN-
TIAL, OR INCIDENTAL LOSS, COST,
OR DAMAGE ARISING OUT OF OR
IN CONNECTION WITH THE SALE,
MAINTENANCE, USE, OR INABILITY TO
USE THE PRODUCT, EVEN IF DIMPLEX
OR ITS DIRECTORS, OFFICERS, OR
AGENTS HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH LOSSES,
COSTS OR DAMAGES, OR IF SUCH
LOSSES, COSTS, OR DAMAGES ARE
FORESEEABLE. IN NO EVENT WILL
DIMPLEX, OR ITS OFFICERS, DIREC-
TORS, OR AGENTS BE LIABLE FOR
ANY DIRECT LOSSES, COSTS, OR
DAMAGES THAT EXCEED THE PUR-
CHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO
THE PURCHASER.
How State and Provincial law apply:
This limited warranty gives you specic
legal rights, and you may also have other
rights which vary from jurisdiction to juris-
diction. The provisions of the United Na-
tions Convention on Contracts for the Sale
of Goods shall not apply to this limited
warranty or the sale of products covered
by this limited warranty.
Warranty

15
Flicker Motor .......................................9601130100RP
Flicker Rod ........................................9601140100RP
Heater Assembly (with cutout) ..........................9601130300RP
Control Board ......................................9601130400RP
Switchboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9601140200RP
Display Board ......................................9601130600RP
Thermistor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9601130700RP
Flame LED's .......................................9601140300RP
Ember LED's . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9601140400RP
Cord Set ..........................................9601131100RP
Front Glass ........................................9601140500RP
Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9601140600RP
IR Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9601131400RP
Crystals ...........................................9601140700RP
© 2015 Dimplex North America Limited
Dimplex North America Limited
1367 Industrial Road
Cambridge ON
Canada N1R 7G8
Replacement Parts