Dimplex milano-ef User manual

PRACTICAL USER’S GUIDE
FOR THE milanoef
Valued Customer,
We are pleased that you have chosen to purchase an electric fireplace
manufactured by Dimplex North America Ltd.
Over the years, valuable memories will occur around the warmth and comfort
of your hearth. Thank you for allowing our product to be the backdrop for
those special moments.
7204900100REV04
Quality checked by:

CONTENTS
PAGE 1 Important Instructions
PAGE 2 milanoef Installation
PAGE 2 Operation
PAGE 3 Maintenance
PAGE 6 Warranty

QUICK REFERENCE GUIDE FOR milanoef
1. Prior to the first use of the milanoef verify the following:
• Are the circuit breakers for the unit on?
• Are the light bulbs in your milanoef loose? (to check, follow the
instructions for replacing the light bulbs under the maintenance
section of this manual)
2. The heater on your milanoef may emit a slight, harmless odor when
first used. This odor is a normal condition caused by the initial
heating of internal heater parts and will not occur again.
3. The information regarding the model of your milanoef can be found on
the rating plate located on the back of the unit.
4. If you have any technical questions, questions regarding the
operation of your milanoef, or require service contact Dimplex North
America customer service at 1-888-DIMPLEX (1-888-346-7539). Do not
return this unit to the store where purchased.

IMPORTANT INSTRUCTIONS
PLEASE RETAIN THIS USER’S GUIDE FOR FUTURE REFERENCE
When using electrical appliances, basic precautions should always be followed to reduce the
risk of fire, electric shock, and injury to persons, including the following:
1. Read all instructions before using the milanoef.
2. The unit is hot when in use. To avoid burns, do not let bare skin touch hot
surfaces. The trim around the heater outlet becomes hot during heater operation. Keep
combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains
at least 3 feet (0.9m) from the front of the unit.
3. Extreme caution is necessary when any heater is used by or near children or invalids
and whenever the unit is left operating and unattended.
4. Always unplug the milanoef when not in use.
5. Do not operate any unit with a damaged cord or plug, or if the heater has malfunctioned,
or if the milanoef has been dropped or damaged in any manner.
6. Do not use outdoors.
7. The milanoef is not intended for use in bathrooms, laundry areas and similar indoor
locations.
8. Do not run the cord under carpeting. Do not cover cord with throw rugs, runners, or the
like. Arrange cord away from traffic area and where it will not be tripped over.
9. To disconnect the unit, turn the controls off, then remove the plug from the outlet.
10.Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this
may cause an electric shock or fire, or damage to the heater.
11.To prevent a possible fire, do not block air intake or exhaust in any manner.
12.All electrical heaters have hot and arching or sparking parts inside. Do not use in areas
where gasoline, paint, or flammable liquids are used or stored or where the unit will be
exposed to flammable vapors.
13.Do not modify the milanoef. Use it only as described in this manual. Any other use not
recommended by the manufacturer may cause fire, electric shock or injury to persons.
14.Avoid the use of an extension cord. Extension cords may overheat and cause a risk of
fire. If you must use an extension cord, the cord must be No. 16 AWG minimum size
and rated no less than 1875 watts.
15.Do not burn wood or other materials in the milanoef.
16.Do not strike glass door.
17.Always use a certified electrician should new circuits or outlets be required.
18.Always use properly grounded, fused and polarized outlets.
19.Disconnect all power supply before performing any cleaning, maintenance or relocation
of the unit.
20. When transporting or storing the unit and cord, keep in a dry place, free from excessive
vibration and store so as to avoid damage.
NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to
the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to
the risk of fire, serious injury, illness or death.
1

NOTE
A 15amp, 120 volt circuit is required. A dedicated circuit is preferred but not essential in all
cases. A dedicated circuit will be required if, after installation, the circuit breaker trips or fuse
blows on a regular basis when the heater is operating. Additional appliances on the same
circuit may exceed the current rating of the circuit breaker.
WARNING
Ensure the power cord is not installed so that it is pinched or against a sharp edge and ensure
that the power cord is stored or secured to avoid tripping or snagging to reduce the risk of fire,
electric shock or injury to persons.
Construction and electrical outlet wiring must comply with local building codes and other
applicable regulations to reduce the risk of fire, electric shock and injury to persons.
Do not attempt to wire your own new outlets or circuits. To reduce the risk of fire, electric
shock or injury to persons, always use a licensed electrician.
milanoef INSTALLATION
1. Make sure the unit is switched OFF (refer to operating instruction section).
2. Plug the unit into a 15Amp/120volt outlet. If the cord does not reach, you may use an
extension cord rated for a minimum of 1875 watts.
OPERATION
To access the controls go to the back of the milanoef.
A. Three position ON/OFF switch
The switch has two ON positions marked with “-“ and “=”.
The “-“ position is for manual operation.
In this position the built-in remote control is bypassed.
The “=” position is for operating the unit with the provided remote control.
When in “=” position the unit is operated with the ON and OFF buttons of the remote
control.
When the switch is in the center position the unit is off.
B. HEATER ON/OFF SWITCH
The HEATER ON/OFF SWITCH supplies power to the heater fan and the heater element.
C. HEATER THERMOSTAT CONTROL
To adjust the temperature to your individual requirements, turn the thermostat control
clockwise all the way to turn on the heater. When the room reached the desired
temperature, turn the thermostat knob counter clockwise until you hear a click. Leave in
this position to maintain the room temperature at this setting. For additional heat, turn
clockwise until you hear the click again and the heater will turn on. To turn the heater off,
switch the HEATER ON/OFF SWITCH to the OFF position.
NOTE:- When the heater is switched ON, the heater fan will operate. The heater element may
or may not be on, depending on the thermostat control setting (SEE “HEATER THERMOSTAT
CONTROL”).
2

back of the milanoef
RESETTING THE TEMPERATURE CUTOFF SWITCH
This unit is equipped with a thermostat which controls the temperature of the room. It does
this by turning the heater on and off. The heater is protected with a safety device to prevent
overheating. Should the heater overheat, an automatic cut out will turn the heater off and it will
not come back on without being reset. It can be reset by switching the ON/OFF SWITCH to
OFF and waiting 5 minutes before switching the unit back on.
CAUTION
If you need to continuously reset the heater, unplug the unit and call Dimplex North America
Limited at 1-800-668-6663.
The fireplace is supplied with an integrated on/off
remote control.
Note: Ensure that the fireplace 3 position switch is set to
the remote control setting.
To operate, push the ON button to turn fireplace on, push the
OFF button to turn the fireplace off.
BATTERY REPLACEMENT
To replace the battery, slide battery cover open on the hand
held transmitter.
Correctly install one 12 volt (A23) battery in the battery holder.
Close the batter cover.
MAINTENANCE
WARNING
Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire,
electric shock or damage to persons.
LIGHT BULB REPLACEMENT
Allow at least 5 minutes for light bulbs to cool off before touching bulbs to avoid accidental
burning of skin.
Light bulbs need to be replaced when you notice a dark section of the flame or when the clarity
and detail of the log exterior disappears. There is one bulb at the top of the opening which
illuminates the log set exterior and two bulbs under the log set which generate the flames and
embers.
LOWER LIGHT BULB REQUIREMENTS
Quantity of 2 clear chandelier or candelabra bulbs with an E-12 (small) socket base, 60 watt
rating. Example GE 60BC of Philips 60 CTC. 3
A
B
C
BATTERY
COVER
BATTERY
ON BUTTON OFF BUTTON

UPPER LIGHT BULB REQUIREMENTS
Quantity of 1 clear chandelier or candelabra bulbs with an E-12 (small) socket base, 7 watt
rating.
GLASS CLEANING
The glass is cleaned in the factory during the assembly operation. During shipment,
installation, handling, etc., the glass surface may collect dust particles, these can be removed
by buffing lightly with a clean dry cloth.
To remove fingerprints or other marks, the glass can be cleaned with a damp cloth using a
good quality household glass cleaner. The glass should be completely dried with a lint free
cloth or paper towel. Do not use abrasive cleaners on glass surface or spray liquids directly
onto any surface.
milanoef SURFACE CLEANING
Use warm water only to clean painted surfaces of the milanoef. Do not use abrasive cleaners
on glass surface or spray liquids directly onto any surface.
TO REPLACE THE LOWER LIGHT BULBS
1. Unscrew the two black knobs on the front of the unit by turning counterclockwise.
2. Grasp onto the front door, gently lift up and pull the door off of the unit.
3. Remove the screw from the logset located in the center of the emberbed and remove the
logset from the unit.
4. Locate and examine the bulbs to determine which bulb(s) required replacement.
5. Unscrew the bulb(s) counter clockwise.
6. Insert new bulb(s).
7. Install the logset into the unit, pushing firmly against the glass. Replace the logset retaining
screw into the ember bed.
8. Install the front door over the threaded rods, gently lifting up to engage the door into the slot
in the roof.
9. Screw the two black knobs clockwise until tightened.
TO REPLACE THE UPPER LIGHT BULB
1. Unscrew the two black knobs on the front of the unit by turning counterclockwise.
2. Grasp onto the front door, gently lift up and pull the door off of the unit.
3. Unscrew the bulb counter clockwise.
4. Insert new bulb.
5. Install the front door onto over the rods, gently lifting up to engage the door into the slot in
the roof.
6. Screw the two black knobs clockwise until tightened.
HELPFUL HINTS
It is a good idea to replace all light bulbs at one time if they are close to the end of their rated
life. Group replacement will reduce the number of times you need to open the unit to replace
light bulbs.
4

5

TWO YEAR LIMITED WARRANTY
Products to which this limited warranty applies
This limited warranty applies to the following models of your newly purchased Dimplex electric
stove EDS7001F and to newly purchased Dimplex fireplace surrounds (mantels) and trims.
This limited warranty applies only to purchases made in any province of Canada except for
Yukon Territory, Nunavut, or Northwest Territories or in any of the 50 States of the USA (and
the District of Columbia) except for Hawaii and Alaska. This limited warranty applies to the
original purchaser of the product only and is not transferable.
Products excluded from this limited warranty
Light bulbs are not covered by this limited warranty and are the sole responsibility of the
owner/purchaser. Products purchased in Yukon Territory, Nunavut, Northwest Territories,
Hawaii, or Alaska are not covered by this limited warranty. Products purchased in these
States, provinces, or territories are sold AS IS without warranty or condition of any kind
(including, without limitation, any implied warranties or conditions of merchantability or fitness
for a particular purpose) and the entire risk of as to the quality and performance of the
products is with the purchaser, and in the event of a defect the purchaser assumes the entire
cost of all necessary servicing or repair.
What this limited warranty covers and for how long
Products, other than fireplace surrounds (mantels) and trims, covered by this limited warranty
have been tested and inspected prior to shipment and, subject to the provisions of this
warranty, Dimplex warrants such products to be free from defects in material and workmanship
for a period of 2 years from the date of the first purchase of such products.
Dimplex fireplace surrounds (mantels) and trims covered by this limited warranty have been
tested and inspected prior to shipment and, subject to the provisions of this warranty, Dimplex
warrants such products to be free from defects in material and workmanship for a period of 1
year from the date of first purchase of such products.
The limited 2 year warranty period for products other than fireplace surrounds (mantels) and
trims and the limited 1 year warranty period for fireplace surrounds (mantels) and trims also
applies to any implied warranties that may exist under applicable law. Some jurisdictions do
not allow limitations on how long an implied warranty lasts, so the above limitation may not
apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to products that have been repaired (except by Dimplex or
its authorized service representatives) or otherwise altered. This limited warranty does further
not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation,
improper maintenance or handling, or operation with an incorrect power source.
6

What you must do to get service under this limited warranty
Defects must be brought to the attention of Dimplex Technical Service by contacting Dimplex
at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial Road, Cambridge Ontario, Canada
N1R 7G8. Please have proof of purchase, catalogue/model and serial numbers available
when calling. Limited warranty service requires a proof of purchase of the product.
What Dimplex will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be defective in
material or workmanship during (i) the 2 year limited warranty period for products other than
fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for
surrounds (mantels) and trims, you have the following rights:
 Dimplex will in its sole discretion either repair or replace such defective product or part
without charge. If Dimplex is unable to repair or replace such product or part, or if repair
or replacement is not commercially practicable or cannot be timely made, Dimplex may, in
lieu of repair or replacement, choose to refund the purchase price for such product or
part.
 Limited warranty service will be performed solely by dealers or service agents of
Dimplex authorized to provide limited warranty services.
 For products other than surrounds (mantels) and trims, this 2 year limited
warranty entitles the purchaser to on-site or in-home warranty services. Accordingly,
Dimplex will be responsible for all labour and transportation associated with repairing or
replacing the product or part except as follows: (i) charges which may be levied for travel
costs incurred to travel to the purchaser's site where the product is located if the
purchaser's site is beyond 30 miles (48 km) from the closest service depot of Dimplex's
dealer or service agent; and (ii) the purchaser is solely responsible for providing clear
access to all serviceable parts of the product.
 For surrounds (mantels) and trims, this 1 year limited warranty does not entitle the
purchaser to on-site or in-house warranty services. The purchaser is responsible for
removal and transportation of the surrounds (mantels) and trims (and any repaired or
replacement product or part) to and from the authorized dealer's or service agent's place
of business. On-site or in-home services for surrounds (mantels) and trims may be
performed at the purchaser's specific request and expense at Dimplex’s then-current
rates for such services. Dimplex will not be responsible for, and this limited warranty shall
not include, any expense incurred for installation or removal of the surrounds (mantels) or
trims or any part thereof (or any replacement product or part) including, without limitation,
all shipping costs and transportation costs to and from the authorized dealer's or service
agent's place of business and all labour costs. Such costs shall be the purchaser’s
responsibility.
7

What Dimplex and its dealers and service agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE
TO THE PURCHASER OR ANY THIRD PARTY, WHETHER IN CONTRACT, IN TORT, OR
ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY,
CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN
CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE THE
PRODUCT, EVEN IF DIMPLEX OR ITS DIRECTORS, OFFICERS, OR AGENTS HAVE
BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF
SUCH LOSSES, COSTS, OR DAMAGES ARE FORESEEABLE. IN NO EVENT WILL
DIMPLEX, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT
LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE
PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specific legal rights, and you may also have other rights
which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention
on Contracts for the Sale of Goods shall not apply to this limited warranty or the sale of
products covered by this limited warranty.
1-888-DIMPLEX
1-888-346-7539
Approved for use in the United States and Canada
8
1367 Industrial Road
Cambridge, Ontario
Canada, N1R 7G8