Dish Network Hopper with Sling Manual

SET UP YOUR
HOPPER WITH SLING

A
STEP 1: Unpair Your Remote
If you are unable to turn on your original receiver, go to step 2.
AOpen the front panel on your
original receiver. Press the
SYSTEM INFO buon.
BLocate your remote from the list
on the right side of the screen.
Then, use your remote control to
highlight the “Unpair” opon and
press the SELECT buon.
QUICK TIP
You will not be able to use your
remote with your replacement
receiver unl you unpair it from
your original receiver.
2

STEP 2: Label and Disconnect Your Cables
ALocate the power cable
for the Hopper that
you are replacing, and
unplug it from the wall.
BLocate the cable
connected to the “Home
Video Network” port
and aach the blue label
to it. Then, unscrew this
cable from the receiver.
Do not unscrew it from
the wall.
CDetermine the cable
you are using to receive
audio/visual signal and
aach the correct label
to it. Then, unplug it from
the receiver, but not from
your TV.
• Orange label- RCA cables
• Red label- YPbPr cable
• Black label- HDMI cable 3

A
STEP 2: Label and Disconnect Your Cables (Cont.)
U.S. PATENTS 5602597,
5604544, 5606374, 6151479
MAY APPLY TO THIS PRODUCT.
US:5GXXXXXXXXXXX
DE50
FCC ID: DKNTK421
FCC ID: DKNTK422
CLocate the cable
connected to the
“Ethernet” port and
aach the yellow label
to it. Then, unplug the
cable from the receiver.
Do not unplug it from
the wall. (You may not
have this cable.)
U.S. PATENTS 5602597,
5604544, 5606374, 6151479
MAY APPLY TO THIS PRODUCT.
US:5GXXXXXXXXXXX
DE50
FCC ID: DKNTK421
FCC ID: DKNTK422
PHONEPHONE
DLocate the cable
connected to the
“Phone” port and aach
a white label to it. Then,
unplug the cable from
the receiver. Do not
unplug it from the wall.
(You may not have this
cable.)
U.S. PATENTS 5602597,
5604544, 5606374, 6151479
MAY APPLY TO THIS PRODUCT.
US:5GXXXXXXXXXXX
DE50
FCC ID: DKNTK421
FCC ID: DKNTK422
ELocate the antenna
connected to the
“Remote Antenna”
port and aach the
green label to it. Then,
unscrew the antenna
from the receiver.
4

STEP 3: Connect the Cables to Your Replacement Receiver
HOME
DISTRIBUTION
HOME
DISTRIBUTION
AConnect the Home Video
Network cable to the “Home
Video Network” port on your
Hopper with Sling.
RCA
COMPOSITE
RCA
COMPOSITE
YPbPr
COMPONENT
YPbPr
COMPONENT
BConnect either the RCA cables,
YPbPr cables, or HDMI cable
to the corresponding port(s) on
your Hopper with Sling.
5

A
STEP 3: Connect the Cables (Cont.)
U.S. PATENTS 5602597,
5604544, 5606374, 6151479
MAY APPLY TO THIS PRODUCT.
US:5GXXXXXXXXXXX
DE50
FCC ID: DKNTK421
FCC ID: DKNTK422
CConnect the Ethernet
cable to the “Ethernet”
port on the replacement
receiver. (You may not
have this cable.)
U.S. PATENTS 5602597,
5604544, 5606374, 6151479
MAY APPLY TO THIS PRODUCT.
US:5GXXXXXXXXXXX
DE50
FCC ID: DKNTK421
FCC ID: DKNTK422
DConnect the Phone
cable to the “Phone”
port on the replacement
receiver. (You may not
have this cable.)
U.S. PATENTS 5602597,
5604544, 5606374, 6151479
MAY APPLY TO THIS PRODUCT.
US:5GXXXXXXXXXXX
DE50
FCC ID: DKNTK421
FCC ID: DKNTK422
EConnect the remote
antenna to the “Remote
Antenna” port on the
replacement receiver.
PHONEPHONE
6

STEP 4: Power Your Equipment
APlug the power cord from your
Hopper into a power outlet, and
ensure that your TV is sll plugged
in. Turn your TV on.
BOpen the panel on the front of
the new receiver and ensure that
the Smart Card is secured rmly in
the slot.
7

A
STEP 4: Power Your Equipment (Cont.)
CYou will see a loading screen,
which could last for several
minutes.
DWhen the Install Wizard screen
appears, go to step 5.
QUICK TIP If you do not see the loading screen,
press the “Source/Input” buon located
on your TV unl this screen appears.
8

STEP 5: Pair Your Remote to Your Hopper
APress the SAT buon on your
remote control to pair it to your
Hopper with Sling. All of your
previous receiver’s recording
mers and other sengs will be
restored automacally.
BOnce your remote is paired, the
Install Wizard will proceed to the
next step automacally.
QUICK TIP
To avoid pairing your remote with mulple
receivers, ensure that you do not have any other
receivers in your home that are on the “Pair Remote
Control” step or in the “Diagnoscs” screen. 9

A
STEP 6: Set Up Text to Speech
AIf you would like to have a digital
voice read the text on screen,
use your remote control to
highlight the “Connue with Text
to Speech” buon. Then, press
SELECT.
BIf you do not want a digital voice to
read the text on screen, use your
remote control to highlight the
“Next” buon. Then, press SELECT.
QUICK TIP If you do not select either opon,
the Install Wizard will automacally
advance aer 30 seconds.
10

STEP 6: Set Up Text to Speech STEP 7: Set Your TV Resoluon
Depending on the type of TV you own, you may not see this screen.
If this screen does not appear, skip to step 8.
AIf the image on the screen looks
clear and correct, use your remote
control to highlight the “Keep”
buon. Then, press SELECT.
BIf the image on the screen looks
incorrect, use your remote to
highlight the “Revert” buon.
Then, press SELECT.
QUICK TIP If you do not select either opon,
the Install Wizard will automacally
advance aer 15 seconds. 11

A
STEP 8: Acquire Satellite Signal
AWait while your Hopper with
Sling acquires satellite signal.
This could take up to 10 minutes.
Once signal is acquired, the Install
Wizard will proceed to the next
step automacally.
BIf red “X’s” appear in the
installaon summary, ensure
that the “Home Video Network”
cable is rmly connected to your
Hopper with Sling and the wall.
Then, use your remote control to
highlight “Retest Installaon” and
press SELECT.
12

STEP 9: Acvate Your Hopper (Internet Connecon)
If your Hopper is not connected to the Internet, skip to step 9E.
AUse your remote to highlight
the “Zip Code” eld and press
SELECT. Then use the number
pad on your remote control to
enter your ZIP Code.
BUse your remote control to
highlight either the “DISH Account
Number” eld, or the “Previous
Receiver ID” eld. Then, press
SELECT and use the number pad
to enter the selected number.
QUICK TIP
You can nd your account number in
the upper-right corner of your DISH
bill, or in the My Account Summary
secon of your mydish.com account. 13

A
STEP 9: Acvate Your Hopper (Internet Connecon Cont.)
CUse your remote control to
highlight the “Acvate” buon,
and then press SELECT.
DOnce acvated, you will see
a screen conrming that you
acvated your Hopper with Sling
successfully. The Install Wizard
will then advance to the next
screen automacally. Go to step
10.
14

STEP 9: Acvate Your Hopper (No Internet Connecon)
EIf your Hopper is not connected to
the Internet, call 1-800-333-3474
(DISH) to acvate it with a DISH
agent. You will need the Receiver
ID and Smart Card ID located on
the Acvaon screen.
FOnce acvated, you will see
a screen conrming that
you acvated your Hopper
successfully. The Install Wizard
will then advance to the next
screen automacally.
QUICK TIP
If you would like to connect to a wireless
network, select the “Internet Sengs”
buon, select “Wireless Setup,” and follow
the onscreen instrucons. 15

A
STEP 10: Download Hopper Soware
AYour Hopper with Sling will
start downloading soware
automacally. This process will
take approximately 20 minutes.
BOnce your Hopper with Sling
completes the soware download,
the Install Wizard will advance to
the next screen automacally.
16

STEP 11: Review the Summary Screen
AReview the Summary screen. Any
elds with green checkmarks are
complete, and yellow elds are
steps that need your aenon. To
change the informaon in a yellow
eld, highlight the dropdown le
and press SELECT. Then, select
your desired opon from the
dropdown menu that appears.
BWhen you have completed all
of the steps on the Summary
screen, select the “Watch TV” le
to start watching your favorite
programming with DISH.
17

A
STEP 12: Return Your Original Receiver
ACarefully wrap the
power cord around the
receiver, and then pack
the receiver in between
the foam protecon.
BPlace the protected
receiver into the box
that the new receiver
came in.
TO RETURN EQUIPMENT TO DISH NETWORK
1. Remove Shipping Label Here
2. Turn Label Over 3. Peel and Apply Return Label to Box
R
E
T
U
R
N
S
L
I
F
T
H
E
R
E
SHIP
TO:
DISH NETWORK
[phone]
525 DUNNETT COURT
SPARTANBURG SC 29303
BILLING: P/P
CUE 9.5 SCL412 96.5A 10/2009
20126944
[phone]
13 MELO DR
NORTH BANGOR NY 12966
1 LBS 1
OF
1
UPS 2ND DAY AIR
TRACKING #:
*** *** ** **** *** *
1Z
A1Z
*8463124
*44*
NY 136 1-01
2
TO RETURN EQUIPMENT TO DISH NETWORK
1. Remove Shipping Label Here
2. Turn Label Over 3. Peel and Apply Return Label to Box
SHIP
TO:
DISH NETWORK
[phone]
525 DUNNETT COURT
SPARTANBURG SC 29303
BILLING: P/P
CUE 9.5 SCL412 96.5A 10/2009
20126944
[phone]
13 MELO DR
NORTH BANGOR NY 12966
1 LBS
UPS 2ND DAY AIR
TRACKING #:
*** *** ** **** *** *
1Z
A1Z *8463124
*44*
NY 136 1-01
2
R
E
T
U
R
N
S
L
I
F
T
H
E
R
E
PEEL HERE AND
CLocate the original
shipping label on the box
and remove it using the
red tab.
QUICK TIP
If there is a Smart Card in your receiver, do not
remove it. A new Smart Card has been issued
with your new receiver. Do not pack any other
equipment or aachments.
Li here
18

STEP 12: Return Your Original Receiver (Cont.)
PEEL HERE AND APPLY RETURN SHIPPING LABEL
DESC: RETURN
BILLING: P/P
RETURN SERVICE
REF1: XXXXXXXX
REF2: XXXXXX
DOC: XXXXXXX
ORD: XXXXXXXX
SN:RREJXXXXXXXXX
PN: XXXXXX
RA: XXXXXXXX
DEL: XXXXXXXX
REQTYPE: AE
QTY: 1
BURG SERVICE CENTER
OURT
RG SC 29303
1 LBS 1 OF 1
AY AIR
*** *** ** **** *** *
Z
A1Z
*8463
*44*
SC 293 9-05
RS
2
SHIP
TO:
DISH NETWORK
[phone]
525 DUNNETT COURT
SPARTANBURG SC 29303
BILLING: P/P
CUE 9.5 SCL412 96.5A 10/2009
20126944
[phone]
13 MELO DR
NORTH BANGOR NY 12966
1 LBS
UPS 2ND DAY AIR
TRACKING #:
*** *** ** **** *** *
1Z
A1Z *8463124
*44*
NY 136 1-01
2
PEEL HERE AND
DTurn the original label
over and peel o the
yellow return shipping
label to expose the
adhesive.
SHIP
TO:
SERVICE SPARTANBURG SERVICE CENTER
[phone]
525 DUNNET COURT
SPARTANBURG SC 29303
SERVICE SPARTANBURG SERVICE CENTER
[phone]
NULL
525 DUNNET COURT
SPARTANBURG SC 29303
1 LBS 1 OF 1
UPS 2ND DAY AIR
TRACKING #:
*** *** ** **** *** *
1Z
A1Z
*8463124
*44*
SC 293 9-05
RS
2
DESC: RETURN
BILLING: P/P
RETURN SERVICE
REF1: XXXXXXXX
REF2: XXXXXX
DOC: XXXXXXX
ORD: XXXXXXXX
SN:RREJXXXXXXXXX
PN: XXXXXX
RA: XXXXXXXX
DEL: XXXXXXXX
REQTYPE: AE
QTY: 1
UPS tracking
number
RA number
ECopy the RA and UPS
tracking numbers for
your records, and apply
the yellow return label
to the top of the box
and seal it.
FReturn the original
receiver at the nearest
UPS dropo locaon.
QUICK TIP To nd the nearest UPS dropo
locaon, or to schedule a pickup at your
cost, visit ups.com/dropo. 19

A
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anywhere at anyme?
Download the MyDISH app from the Apple App Store or Google Play Store to view
and pay your bill, change your programming, and do more on your mobile device.
Customer Support
• mydish.com/chat
• 1-800-333-DISH [3474]
• mydish.com/support
Channel 103
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show, where DISH experts
walk you through the billing
process, troubleshoong,
equipment features, and more!
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Access helpful informaon
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DN009462