Dish Network Solo 311 User manual

ATTENTION SYMBOLS, WARNING SYMBOLS, AND GRAY BOXES
You must be aware of safety when you install and use this system. This User Guide provides various
procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage
equipment or property. Some other procedures require special attention.
The WARNING! symbol means that if you are not careful,
You could injure or kill yourself, or
You could damage equipment or property.
The ATTENTION! symbol means you should pay special attention to:
Important instructions for using the system, or
Important instructions for maintaining the system.
The Class II Symbol alerts qualified service personnel to use only identical replacement
parts in this apparatus.
FOR YOUR SAFETY
Do not try to open the case of the receiver. There is risk of electrical shock, which may cause
damage to the receiver and/or personal injury or death to you. There are no user-serviceable parts
inside the receiver. Opening the receiver case or making unauthorized changes will void
the warranty.
To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.
IMPORTANT SOFTWARE NOTICE!
As with all software controlled products, unexpected behavior could arise if the user tries to perform operations in a non-
routine manner. This product, like almost any other high tech product, is subject to bugs and hence EchoStar CANNOT AND
DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROL, WILL WORK
AS INTENDED UNDER ALL CIRCUMSTANCES. EchoStar endeavors to improve such conditions and will periodically
download improvements.
EQUIPMENT AND SOFTWARE COVERED BY THIS USER’SGUIDE
Note: This User Guide covers the DISH 311 receiver and software model DP311. This Guide may cover other devices, not listed here.
COPYRIGHT NOTICE
Copyright © 2005EchoStar Technologies Corporation, Englewood, Colorado 80112. All rights reserved.
The information in this User Guide may change without notice. We may issue revisions to tell you about such changes.
Please send comments or questions about this User Guide to: Technical Publications, EchoStar Technologies Corporation, 94 Inverness Terrace East,
Englewood, Colorado 80112.
Part Number: 143334
Printed in the United States of America.
DISH Network is a registered trademark of EchoStar Satellite L.L.C. For information about DISH Network, please visit our website at
www.dishnetwork.com.
Manufactured under license from Dolby Laboratories.“Dolby”, “Pro Logic”, and are trademarks of Dolby Laboratories.
We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the registered owners.

Page i
Contents
Safety........................................................................................iii
Chapter 1 - Introduction...........................................................1
Welcome to DISH Network™ ........................................................1
Overview .......................................................................................1
If You Need More Assistance ........................................................2
Quick Start Guide ..........................................................................2
About Satellite Television ..............................................................3
Satellite Signal Quality ..................................................................4
Chapter 2 - Parts of the System..............................................5
Front Panel ....................................................................................5
Back Panel ....................................................................................5
Remote Control .............................................................................6
Control Other Devices with the Remote ......................................11
Menus .........................................................................................17
Installing the Receiver in an Existing System .............................20
Chapter 3 - Using the System................................................23
Changing Channels .....................................................................23
Using the Menus .........................................................................23
Using the Program Guide ............................................................26
Using the Program Banner ..........................................................28
Using the Browse Banner ...........................................................28
Ordering Pay Per View Programs ...............................................30
Using Themes .............................................................................30
Using Search ...............................................................................31
Dish Home Interactive TV Applications .......................................32
Using Favorites Lists ...................................................................33
Using Timers ...............................................................................35
Using Locks .................................................................................42
Using Caller ID ............................................................................49
Changing Program Languages ...................................................51
Changing Menu Languages ........................................................51
Resetting the Receiver to Factory Default Settings ....................52
Using Troubleshooting Tools ......................................................52
Chapter 4 - Reference ............................................................55
Troubleshooting Tables ...............................................................55
Device Codes ..............................................................................65

Contents
Page ii
Appendix................................................................................. 69
Limited Warranty ........................................................................ 69
What the Warranty Covers ......................................................... 69
What the Warranty Does Not Cover ........................................... 69
Residential Customer Agreement ............................................... 71
FCC Compliance ........................................................................ 78
Index........................................................................................ 81

fety
Safety Instructions
Page iii
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with
the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers,
stoves, or other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type
plug. A polarized plug has two blades with one wider than the other.
A grounding-type plug has two blades and a third grounding prong.
The wide blade or the third prong are provided for your safety. If
the provided plug does not fit into your outlet, consult an electrician
for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched,
particularly at plugs, convenience receptacles, and the point where
they exit from the apparatus.
11. Use only attachments/accessories specified by the manufacturer.
12. Unplug this apparatus during lightning storms or when unused for
long periods of time.
13. Refer all servicing to qualified service personnel. Servicing is
required when the apparatus has been damaged in any way, such as
the power supply cord or plug is damaged, liquid has been spilled or
objects have fallen into the apparatus, the apparatus has been
exposed to rain or moisture, does not operate normally, or has been
dropped.
Apparatus shall not be exposed to dripping or splashing and
no objects filled with liquids, such as vases, shall be placed
on the apparatus.

Safety
Page iv
Note to Satellite TV System Installer: This reminder is provided to call the
satellite TV system installer’s attention to Article 820-40 of the National Electrical
Code (NEC) that provides guidelines for proper grounding and, in particular,
specifies that the cable ground shall be connected to the grounding system of the
building as close to the point of cable entry as practical.
Safety Tips
• Unplug the receiver from the AC power outlet before cleaning.
• The use of accessories or attachments not recommended by the receiver
manufacturer will void the Limited Warranty.
•Donot place the receiver in an enclosure such as a cabinet without proper
ventilation.
• Do not install the receiver in any area where the temperature can be less
than 40°F or more than 113°F.
•Donot stack the receiver on top of or below other electronic devices.
•Donot place candles or other meltable objects on top of the receiver.
• Operate the receiver using only the type of power source indicated on the
marking label. Unplug the receiver power cord by gripping the power plug,
not the cord.
•Donot overload wall outlets or extension cords, as this can result in a risk
of fire or electrical shock.
•Never insert objects of any kind into the receiver through openings, as the
objects may touch dangerous voltage points or short out parts. This could
cause fire or electrical shock.
•Make sure that the outdoor parts of the antenna system are grounded in
accordance with local, state, federal, and National Electrical Code (NEC)
requirements.
•Donot locate the antenna near overhead light or power circuits, or where it
can fall into such power lines or circuits. When installing the antenna, take
extreme care to avoid touching such power lines or circuits, as contact with
them can be fatal.
•Donot attempt to service the receiver yourself, as opening or removing
covers may expose you to dangerous voltage, and will void the Limited
Warranty. Refer all servicing to authorized service personnel.
• Use an outlet that contains surge suppression or ground fault protection.
For added protection during a lightning storm, or when the receiver is left
unattended and unused for long periods of time, unplug the power cord
from the wall outlet, disconnect the lines between the receiver and the
antenna, and disconnect the telephone line. This will provide some
protection against damage caused by lightning or power line surges.
Ground Clamps
Ground Clamp Electric Service Equipment
Power Service Grounding
Electrode System
Satellite Dish
Grounding Conductors
Antenna Discharge
Unit
(NEC Art. 250, Part H)
(
NEC Section 810-21
)
Coaxial Cable
from Satellite Dish

Page 1
Chapter 1
Introduction
WELCOME TO DISH NETWORK™
Thank you for choosing DISH Network. You are about to experience
the excitement and convenience of Direct Broadcast Satellite (DBS)
service, which delivers the very best in picture and sound quality. DISH
Network consistently provides state-of-the-art, satellite-delivered
products and services — with high performance, ease of operation, and
a wide variety of entertainment options.
OVERVIEW
Before you use your satellite receiver, you need to install the
system or have it installed by a professional technician. For a
professional installation, please call the Customer Service Center
at 1-800-333-DISH (3474).
A vital part of the installation is to set up the receiver to
get the latest software from the satellite signal. If you are
installing a new system, your receiver will automatically
get this software.
For information on the system, read Chapter 2, Parts of the System
beginning on page 5.
For information on any specific feature or function, read Chapter 3,
Using The System beginning on page 23.
If you have a problem operating the system or receive an error message,
use the Troubleshooting Tables beginning on page 55.
CONVENTIONS USED IN THIS GUIDE
To make it easy for you to use this guide, we use the following
conventions:
• The names of remote control buttons and modes are all uppercase.
Example: Press the SAT button.
• Menus and options that appear on the TV screen are in bold type.
Example: Open the Program Guide.
• Connections on the back of the receiver are in small capital letters.
Example: SAT IN
•Select means to move the highlight to an onscreen option or choice
in a list and press the SELECT button on the remote control.
Example: Select the Locks option.

Page 2
Chapter 1
Introduction
IFYOU NEED MORE ASSISTANCE
If you need help after you read this guide, choose one of the following
resources:
• Go to our website at tech.dishnetwork.com
•PressMENU on your remote control and then select Customer
Service.
• Call the Customer Service Center at 1-800-333-DISH (3474). You
can also call the Customer Service number for information on profes-
sional installation.
QUICK START GUIDE
These instructions guide you through activating your receiver over the phone
with the Customer Service Center. If you see a screen that asks you to Begin
Activation, exit the screen by pressing the DOWN arrow on the remote control
to move the highlight to Watch TV and then press the SELECT button.
STEP 1: ORDERING YOUR PROGRAMMING
1. If the receiver is off, press the blank POWER button on
the remote or press the POWER button on the receiver.
2. Press GUIDE on the remote control.
You will see that some channels appear in white. These channels
can be viewed immediately. However, many channels will be in
red. You cannot view these channels until you order programming.
TOORDER PROGRAMMING
1. Display the Important System Information screen on your
receiver by pressing SYS INFO on the remote.

Page 3
Page 3
Step 2: Finding Programs To Watch
2. Call the Customer Service Center at 1-800-333-DISH (3474). A cus-
tomer service representative will help you with your system and will
discuss the various programming packages available.
3. Choose a package and the representative will authorize your program-
ming.
4. Wait a few minutes and the channels you purchased will turn from red
to white, and can now be viewed.
STEP 2: FINDING PROGRAMS TOWATCH
First, make sure the receiver is turned on. Press the
POWER button on the remote or press the POWER
button on the receiver. There are two ways to find
information on programs.
• Press the GUIDE button. When the Program
Guide opens, use the UP or DOWN ARROW to view
information on other channels. After you have high-
lighted a program in the Program Guide, press
SELECT to watch it.
Note: The Program Guide provides a complete listing of all programs
available on all channels, including those that are not in your subscrip-
tion (these channels have red backgrounds).
• While viewing a program, press the BROWSE
(RIGHT ARROW) button. Then press either the UP
or DOWN ARROW. The information on other chan-
nels will appear in the Browse Banner at the bottom
of the screen. Press SELECT to watch the program.
ABOUT SATELLITE TELEVISION
Satellite television uses a satellite in a stationary orbit over the Earth to
deliver television and audio programming. This type of orbit enables the
satellite to stay aligned over one place on the surface of the Earth.
Once the satellite dish is aimed at the satellite, the dish does not have to
move to follow it.
Tip: The system
automatically
displays
programs based
on the current day
and time. Press the
BROWSE button to
advance the Guide
to view informa-
tion on future
programs, but not
programs that
have already
ended.

Page 4
Chapter 1
Introduction
SATELLITE SIGNAL QUALITY
RAIN AND SNOW FADE
Heavy rain, snow, or dense cloud cover can
reduce the satellite signal, which may interrupt
your programming service. Your service will
return after the weather condition has passed.
Aiming the satellite dish to get the strongest
signal during installation, will help prevent rain
and snow from interrupting the signal.
SOLAR INTERFERENCE
Twice a year, the sun moves to a position behind
the DISH Network satellite as it
orbits the Earth. This event occurs during a few
days at the beginning of the spring
and the beginning of the autumn and lasts only a
few minutes.
During these brief periods, you will not be able
to see programs on DISH Network.
When the sun has moved from behind the
satellite, the programs will reappear. This is
an unavoidable natural event for all television
involving the use of satellites and has an adverse
effect on many program providers.

Page 5
Chapter 2
Parts of the System
FRONT PANEL
BACK PANEL
Tighten the
coaxial cable
connections only
by hand.
Tip: Using cable
labels makes it
easy to tell which
cables connect to
the right receiver
ports. The labels
areinsidethe front
cover of this
guide.

Page 6
Chapter 2
Parts of the System
REMOTE CONTROL
This section describes the remote control and how to use the buttons to operate
the satellite receiver.
For information on using the remote to control other devices, go to the section
titled Control Other Devices with the Remote, beginning on page 11.
If you lose or damage the remote control, you will not be fully able to control
the receiver. If this happens, call the Customer Service Center at 1-800-333-
DISH (3474) to order a replacement.
Note: This remote control shown in this guide is for example only. The remote
that came with the receiver may look slightly different.
REMOTE CONTROL BATTERIES
The remote control comes with four AAA batteries. When you replace old
batteries, you should replace all of the batteries. Use batteries of the same kind,
for example alkaline or carbon zinc, and don’t mix batteries of different kinds.
Alkaline batteries last longer.
1. Press down on the top of the battery cover and slide the
cover off.
2. Take out all of the old batteries.
3. Put the new batteries in. Make sure you match the plus
(“+”) ends with the plus markings inside the battery case.
4. Fit the battery cover’s bottom tab back into the slot at the
bottom of the battery case, and slide the cover back into
place.

Page 7
Remote Control
Page 7
USING THE REMOTE CONTROL IN SAT MODE

Page 8
Chapter 2
Parts of the System
USING THE REMOTE CONTROL IN TV MODE

Page 9
Remote Control
Page 9
USING THE REMOTE CONTROL IN VCR MODE
Be sure to program the remote to control your
VCR as described on page 11.

Page 10
Chapter 2
Parts of the System
CHANGING THE REMOTE CONTROL ADDRESS
The remote control and receiver can operate on any one of 16 addresses;
however, they must both be on the same address for the remote to control the
receiver. This section explains how to change the address in both devices.
Note: Do not change the address of the remote unless absolutely necessary
because the remote cannot control the receiver if the two devices have different
addresses.
1. Turn the receiver OFF and press either CHANNEL UP or DOWN on the
front panel to display the Important System Information screen. Note the
current Remote Address shown on your TV screen.
2. Press and hold the SAT mode button until all the mode button
backlights come on (it takes about three seconds). Release the
SAT mode button.
3. Use the number buttons to enter a new number from 1 to 16.
Write the new address in the space provided.
4. Press the POUND button. If the address you entered is valid for
the remote control, the SAT mode button backlight flashes three
times.
5. Point the remote at the receiver and press the RECORD button.
The Remote Address on the Important System Information
screen should match the one you entered.
Note: If the Remote Address does not change on the Important
System Information screen, press the RECORD button again.
6. To check the address programmed in the remote, press and hold the SAT
mode button for three seconds. Then press the POUND button twice. The
SAT mode button backlight flashes the same number of times as the
address.
7. Press the SELECT button to exit the Important System
Information screen.
Current Remote
Control Address:
New Remote
Control Address:

Page 11
Control Other Devices with the Remote
Page 11
SATELLITE VIDEO RECOVERY
Follow these instructions if you accidentally change the channel or video
input on your TV and cannot get the picture back from your satellite TV
receiver. When you press the RECOVER button as described below, the
remote control sends commands to your TV to change channels or video
inputs to try to get you back to watching satellite programming. This
procedures works only if you have accidentally changed the channel or
video input and does not recover lost satellite signal (See Chapter 5 -
Reference for troubleshooting information). Satellite Video Recovery only
works if the remote control has been set up to control the TV and/or VCR.
Note: You may need to press the RECOVER button up to 30 times to
recover your satellite TV video.
1. Press and hold the RECOVER button until all four mode buttons light,
and then let go of the button. The SAT mode button flashes twice and
then all four mode buttons flash three times.
2. Press the RECOVER button. The TV mode button flashes once and
then all four mode buttons flash once.
Note: Recover will first try to tune your TV to channel 3, then channel
4, and then other video inputs.
3. If you see the Important System Information screen, press the
SELECT button to close the screen. You have recovered your satellite
video.
4. If you do not see the Important System Information screen, repeat
steps 2 and 3 until you have recovered your satellite video.
Note: Press any remote control button other than the RECOVER but-
ton to end this procedure.
CONTROL OTHER DEVICES WITH THE REMOTE
REMOTE CONTROL MODES
You can set the remote to four different modes to control the receiver or
other devices. This section explains how to set up the remote to control a
device, such as a satellite TV receiver, a TV, a VCR, a DVD player,
a tuner, or an amplifier.
To set the remote to the right mode for a device, use the remote control’s
mode buttons, SAT (satellite receiver), TV, VCR (for a VCR or a DVD
player), and AUX (“auxiliary,” for a DVD player, or an audio amplifier). To
change the mode, press the button for the device you want the remote to
control. The mode button flashes once to show you’ve set the remote to that
mode.
Tip: You
program the
remote that
came with your
receiver to
control as many
as three other
devices.

Page 12
Chapter 2
Parts of the System
LIMITED MODE
You can program your remote control in limited mode to keep from accidentally
changing the channel on your TV or VCR. When you use the remote to control
your TV in limited mode, you will only be able to use the POWER, MUTE,
and VOLUME buttons. Also, when you use the remote to control your VCR in
limited mode, you will only be able to use the POWER and VCR tape control
buttons.
The section Set Up the Remote Control has a step that tells the remote control to
go into limited mode.
Note: Limited mode is not used with amplifiers.
SET UPTHE REMOTE CONTROL
You can set up the remote to control other devices using the device codes listed
on page 65.
1. Turn the device on. Use the device’s front panel buttons
or its remote control.
2. Find the brand name of the
device in the tables starting on
page 65.
If the brand isn’t listed, see Scan for
Device Codes on page 13.
3. Press and hold the mode
button until all the other mode
buttons light up, and then let
go of the button.
The mode button flashes.
For example, hold the TV mode
button for a TV until all of the other
mode buttons light. When you let
go, the TV mode light will flash.
4. For AUX mode only. Press 0
for a second TV, or 1 for a
VCR or DVD player, or 2 for
a tuner, or amplifier.
This step is for programming which
kind of device that should be
programmed in AUX mode. If
you’re not programming in AUX
mode, skip to step 5.
5. Enter one of the three-digit
device codes from the table
using the number buttons.
The three-digit device code should
be for the brand name of yourdevice
that you found in step 2.
6. If you want to program
limited mode, press 1. If not
skip to step 7.
See Limited Mode for more
information.
7. Press the POUND (#) button.
If you are programming a TV/
VCR or TV/DVD
combination, repeat step 3
with the remote control in
VCR mode.
If you entered the code correctly, the
mode button flashes three times.

Page 13
Control Other Devices with the Remote
Page 13
SCAN FOR DEVICE CODES
If the code for your device is not listed in the tables starting on page 65, use
this procedure to scan the remote control’s memory for the device code.
8. Press the POWER button to
turn off the device. If the
device does not turn off, go to
step 10.
If the code works, the device should
turn off.
9. Turn the device back on and
try some other buttons to
make sure they work. If the
code works for other buttons,
stop here.
Sometimes the POWER button
works when other buttons don’t.
10. If the code doesn’t work,
repeat steps 3 through 8 with
another device code from the
tables.
Try every code listed for your brand
until one works for your device.
11. If you can’t find a code that
works try Scan for Device
Codes below.
1. Turn the device on. Use the device’s front panel buttons
or its remote control.
2. Press and hold the mode
button until all the other mode
buttons light up, and then let
go of the button.
The mode button flashes.
For example, hold the TV mode
button for a TV until all of the other
mode buttons light. When you let
go, the TV mode light will flash.
3. For AUX mode only. Press 0
for a second TV, or 1 for a
VCR or DVD player, or 2 for
a tuner, or amplifier. Press the
STAR (*) button.
This step is for programming which
kind of device that should be
programmed in AUX mode. If
you’re not programming in AUX
mode, skip to step 4.
4. Press the POWER button. This puts your remote in the scan
mode.

Page 14
Chapter 2
Parts of the System
CHECK THE DEVICE CODES
You can find out what device code you’ve set for each remote mode.
5. Press the either the UP or
DOWN ARROW button
repeatedly until the device
turns off.
As you press the UP or DOWN
ARROW button, the remote is
trying each code in the memory to
see if it can turn off your device.
When the device turns off, you have
found a code that might work.
Note: The mode button for the
device will flash rapidly eight times
when you’ve scanned all the codes
for that device.
6. Press the POUND (#) button. This stores the code you found.
7. Turn the device back on and
try some other buttons to
make sure they work.
Press the POWERbutton to turn the
device back on. Try some other
buttons to make sure they work.
Sometimes, the POWER button
works when other buttons don’t.
8. Repeat this procedure until
you’ve tried all the codes. You may need to repeat the scan to find the best code for your device.
1. Press and hold the mode
button until all the other mode
buttons light up, and then let
go of the button.
The mode button flashes.
For example, hold the TV mode
button for a TV until all of the other
mode buttons light. When you let
go, the TV mode light will flash.
2. Press the POUND (#) button
twice. Watch the mode light to
determine your code. The
mode button flashes the
number for each digit of the
device code, with a pause
between the groups of flashes.
A quick flash is for zero.
For example, if the code is 570, the
mode button flashes five times,
pauses, flashes seven times, pauses,
and flashes once quickly.
For AUXmode only. The first
group of flashes tells you
what the AUXmode controls.
A quick flash (zero) before
the three-digit code is for a
TV; one regular flash is for a
VCR or DVD player; and two
flashes is for a tuner, or
amplifier.
For example, if the TV code is 570,
the AUX mode button flashes once
quickly (indicating 0 for TV),
pauses, flashes five times, pauses,
flashes seven times, pauses, and
flashes once quickly.
Tip: This
procedure
explains how to
find out the device
code you set for
each remote
control mode.

Page 15
Control Other Devices with the Remote
Page 15
CONTROL ATUNER OR AMPLIFIER
AUX MODE BUTTON
To use the remote to operate a tuner or amplifier, first set up the
remote to control the device, then press the AUX mode button to set
the remote to AUX mode. The AUX mode button’s backlight turns
ON to show that the remote is set to AUX mode. Make sure to keep
the remote in AUX mode to use the buttons as described in this
section.
POWER BUTTON
Press the blank POWER button to turn the tuner or
amplifier ON or OFF.
SELECT BUTTON
This SELECT button works as the Input Select button for a
tuner or amplifier.
UP/DOWN (ARROW) BUTTONS
Use UP/DOWN ARROW buttons to change channels on
the tuner or amplifier.
MUTE BUTTON
Press the MUTE button to turn off the sound. Press it again to
restore the sound.
VOLUME BUTTON
Press the minus (-) side of this button to lower the sound
volume. Press the plus (+) side of this button to raise the
sound volume.
Note: See Using TV or Amplifier Volume Control to set up the remote
control to use the MUTE and VOLUME buttons.
Some of the features described below may not apply to your tuner or
amplifier. See the device owner’s manual for details about the device’s
features. If a remote control button is not described in this section, it
does not work for a tuner or amplifier.