DKS 1802 Operating instructions

UL Listed
Copyright 2009 DoorKing, Inc.All rights reserved.
Copyright 2014 DoorKing, Inc.All rights reserved.
Date Installed:
Installer/Company Name:
Phone Number:
Leave Manual with Owner
Circuit Board
Serial Number
and Revision Letter:
Flush Mount
Surface Mount
Installation/Owner’s Manual
Model 1802 & 1802EPD
Model 1802 & 1802EPD
Model 1802 & 1802EPD
Use this manual for circuit board 1862-010 Revision L or higher.
Control a main entry point plus an additional entry point.
Telephone Entry System
1802
1802
1802
1802EPD
1802EPD
1802EPD
Electronic Programmable Directory
7 8 9
4 5 6
12 3
0
OPERATING
INSTRUCTIONS
Locate Code Number on
Directory.
Press Code Number.
If Lineis Busy, PressAny
Buttonto Hang Up.
TryAgain.
Enteron Tone.
1.
2.
3.
7 8 9
456
12 3
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
A
Z
CALL
789
456
12 3
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
A
Z
CALL
7 8 9
4 5 6
123
0
OPERATING
INSTRUCTIONS
Locate Code Number on
Directory.
Press CodeNumber.
If Line is Busy, Press Any
Button to Hang Up.
Try Again.
Enter on Tone.
1.
2.
3.
1802-065-D-10-14

1802-065-D-10-14 1
SPECIFICATIONS
Features
•1802EPD has a built-in electronic directory using a 16-character LCD display.
•1802EPD has Aand Zscroll buttons and a big CALL button to simplify use.
•1802 can provide service for up to 1000 residents. 1802EPD provides service for up to 100 residents.
•1802 and 1802EPD are programmed from the front keypad. Both can be programmed remotely using a touch-tone
telephone.
•System keypad will emit DTMF tones after a call is answered allowing the system to be used with auto-attendants,
answering machines, etc.
•Directory codes can be set from 1 to 4 digits in length and can be randomly assigned.
•15 programmable area codes allow the system to be used in areas requiring 10 and 11-digit dialing.
•Two internal relays allow the system to control a main entry point plus an additional entry point.
•Built in time clock provides hold open time zones, entry code time zones and “Flash” entry codes.
•5-digit entry codes available for special needs.
•2 programmable switch inputs can be set to activate a relay or to dial a preprogrammed phone number.
1802 and 1802EPD Telephone Entry Systems, Circuit Board 1862-010 REV L or Higher.
DoorKing, Inc. reserves the right to make changes in the products described in this manual without notice and without obligation of DoorKing, Inc. to notify any persons
of any such revisions or changes. Additionally, DoorKing, Inc. makes no representations or warranties with respect to this manual. This manual is copyrighted, all rights
reserved. No portion of this manual may be copied, reproduced, translated, or reduced to any electronic medium without prior written consent from DoorKing, Inc.
1802
Surface Mount
1802
Flush Mount
1802EPD
Surface Mount
1802EPD
Flush Mount
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPERATING
INSTRUCTIONS
Locate Code Number on
Directory.
Press Code Number.
If Line is Busy, Press Any
Button to Hang Up.
Try Again.
Enter on Tone.
1.
2.
3.
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPERATING
INSTRUCTIONS
Locate Code Number on
Directory.
Press Code Number.
If Line is Busy, Press Any
Button to Hang Up.
Try Again.
Enter on Tone.
1.
2.
3.
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
A
Z
CALL
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
A
Z
CALL

1802-065-D-10-14
2
TABLE OF CONTENTS
SPECIFICATIONS
Important Notices FCC - United States, DOC - Canada
General Information Installation Guidelines and Safety Information
SECTION 1 - INSTALLATION
1.1 General Installation
1.1.1 Remove Components from Enclosure
1.2.1 Install Enclosure
1.2 Surface Mount Dimensions
1.3 Flush Mount Dimensions
1.4 Memory Chip Replacement
1.5 Postal Lock Installation
SECTION 2 - WIRING
2.1 Wiring Guidelines
2.1.1 Power
2.1.2 Wire Runs
2.1.3 Grounding
2.1.4 Surge Suppression
2.1.5 Ferrite Filter
2.2 Terminal Descriptions
2.3 Telephone Entry System Wiring and Adjustments
2.3.1 Speaker Volume, Microphone and Feedback
2.3.2 Click Sensitivity - Use for Rotary-Dial Phones ONLY
2.3.3 LCD Display Contrast
2.3.4 Master Code Switch
2.3.5 Ring Pin Jumper
2.3.6 Hands Free - Hand Set Jumper
SECTION 3 - PROGRAMMING
3.1 General Programming
3.1.1 Master Code
Overview for System Programming
3.1.2 Single or Multiple Systems
3.1.3 Relay Strike Time
3.1.4 “Tone Open” Sound ON or OFF
3.1.5 Talk Time
3.1.6 Tone Open Numbers
3.1.7 Touch-Tone / Rotary-Dial
3.1.8Programming Switch Input 1 and Switch Input 2
3.1.9 Number of Rings Before Telephone Entry System will Answer
3.1.10 PBX Line Access Code Programming
3.1.11 Star Key Function
3.1.12 Keypad Function (DTMF Tone Programming)
3.1.13 System to Stay On-Line or Hang-Up after Touch Tone Number Pressed
3.1.14 Automatic Hang-Up Function
3.2 Phone Number Programming
3.2.1 Programming the Directory Code Length
3.2.2 Programming Phone Numbers
3.2.3 Programming Area Codes (Area Code Reference Numbers)
3.2.4 Programming Area Codes WITH Area Code Reference Numbers
3.2.5 Deleting Individual Phone Number
3.2.6 Deleting ALL Phone Numbers
3.2.7 Display / Delete Phone Numbers with UNKNOWN Directory Codes
3.2.8Display Phone Numbers with KNOWN Directory Codes
1
4
5
6
6
7
8
9
10
11
12
13
13
13
13
14
14
14
15
16
17
17
17
18
18
18
19
19
19
20
21
21
21
21
22
22
22
23
23
23
23
24
24
24
24
25
25
26
26
26
27
27

1802-065-D-10-14 3
TABLE OF CONTENTS
SECTION 3 - PROGRAMMING Continued
3.3 Programming Messages and Names (1802EPD ONLY)
3.3.1 How to Program Letters and Numbers
3.3.2 Programming the Welcome Message
3.3.3 Reset the Welcome Message to Factory Default
3.3.4 Programming the Instruction Message
3.3.5 Reset the Instruction Message to Factory Default
3.3.6 Programming Names
3.3.7 Delete a Single Name
3.3.8Delete ALL Names
3.4 Entry Code Programming
3.4.1 Programming Four-Digit Entry Code
3.4.2 Delete Individual Four-Digit Entry Code
3.4.3 Delete ALL Four-Digit Entry Codes
3.4.4 Four-Digit Entry Code Divide Number to Activate Relays
3.4.5 Programming Five-Digit Entry Code
3.4.6 Delete Individual Five-Digit Entry Code
3.4.7 Delete ALL Five-Digit Entry Codes
3.4.8Five-Digit Entry Code Divide Number to Activate Relays
3.5 Time Functions Programming
3.5.1 Programming Time Clock
3.5.2 Automatic Relay Activation Time Zones
3.5.3 Four-Digit Entry Codes Time Zone
3.5.4 Five-Digit Entry Codes Time Zone
3.5.5 “Flash Entry Codes” Active for ONE-DAY ONLY
SECTION 4 - SYSTEM OPERATING INSTRUCTIONS
4.1 General Instructions
4.1.1 Guest Instructions
4.1.2 Responding to a Guest Call
4.1.3 Using an Entry Code
4.2 System Administrator
4.2.1 Remote Programming (Touch-Tone Phone)
4.2.2 Remote Relay Activation
4.2.3 Remote Relay Check
4.2.4 Remote Entry Code Time Zone Enable / Disable
4.2.5 Remote Automatic Relay Time Zone Enable / Disable
4.3 Miscellaneous Operating Instructions
4.3.1 Switch Input 1 & 2 Switch Operation
4.3.2 Talk Time
4.3.3 Phone Line Sharing for Multiple Telephone Entry Systems
4.3.4 Connection to a PBX
4.3.5 Areas with 10-Digit Dialing
SECTION 5 - MAINTENANCE
5.1 Replacement Parts
5.2 Troubleshooting
5.3 Accessories
1802 Wiring Schematic
1802EPD Wiring Schematic
SECTION 6 - LOG TABLES
RESIDENT INSTRUCTIONS
28
28
29
29
30
30
31
32
32
33
33
33
33
33
34
34
34
34
35
35
35
36
37
37
38
38
38
38
38
39
39
39
39
40
40
41
41
41
41
41
41
42
42
42-43
44
44
45
46-48
49

1802-065-D-10-14
4
FCC – United States
This equipment has been tested and found to comply with the limits for a class A digital device, pursuant to Part 15 of the FCC
Rules and Regulations. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communica-
tions. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
FCC Registration Number: DUF6VT-12874-OT-T
DOC - Canada
The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment
meets certain telecommunications network protective, operational, and safety requirements. The Department does not guaran-
tee the equipment will operate to the users satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecom-
munications company. The equipment must also be installed using an acceptable means of connection. The customer should be
aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any
repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications
company cause to request the user to disconnect the equipment.
Users should ensure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and
internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural
areas.
CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspec-
tion authority, or electrician, as appropriate.
DOC Registration Number: 1736 4528 A
Notice:
The Load Number (LN) assigned to each terminal device denotes the percentage of the total load to be connected to a telephone
loop which is used by the device, to prevent overloading. The termination on a loop may consist of any combination of devices
subject only to the requirement that the sum of the load numbers of all the devices does not exceed 100.
Notice:
DoorKing does not provide a power transformer on units sold outside of the United States. Use only transformers that are listed
by a recognized testing laboratory to power the telephone entry system. An Inherently Protected Transformer must be used to
power this device. 1802 and 1802EPD systems require a 16.5-volt, 20 VA transformer.
Listing:
This product has been tested to and found to be in compliance with the UL 294 Safety Standard by Intertek Testing Services NA
Inc. (a Nationally Recognized Testing Laboratory) and is ETL listed.
Important Notices

1802-065-D-10-14 5
1. If mounted vertically or tipped no more than 30 degrees away from the viewer, the center line of the LCD shall be
located a maximum of 52 inches above grade.
2. If the clear floor space allows only forward approach to the system, the maximum high forward reach allowed is
48inches above grade to the top of the keypad.
3. If the high forward reach to the system is over an obstruction of greater than 20 inches but less than 25 inches,
the maximum high forward reach allowed is 44 inches above grade to the top of the keypad.
4. If the clear floor space allows parallel approach by a person in a wheelchair, the maximum high side reach shall
be 48inches above grade to the top of the keypad.
5. If the high side reach is over an obstruction of 24 inches or less, the maximum high side reach allowed is 46
inches above grade to the top of the keypad.
•Prior to beginning the installation of the telephone entry system, we suggest that you become familiar with the
instructions, illustrations, and wiring guidelines in this manual. This will help insure that you installation is performed in
an efficient and professional manner.
•The proper installation of the telephone entry panel is an extremely important and integral part of the overall access
control system. Check all local building ordinances and building codes prior to installing this system. Be sure your
installation is in compliance with local codes.
•When used to control a door or pedestrian gate, try to locate the telephone entry system as near as possible to the entry
point. The unit should be mounted on a rigid wall to prevent excessive shock and vibration from closing doors or gates.
Continuous vibration and shock from slamming doors or spring-loaded pedestrian gates will damage the circuit board.
Under no circumstances should the unit be mounted directly to a moving door or gate.
• ADA mounting requirements for door control. The mounting of the unit shall be in such a way that the LCD display is
positioned so that it is readily visible to and usable by a person sitting in a wheelchair with an approximate eye level of
45 inches and shall comply with the following requirements:
•When used to control a vehicular gate with an automatic gate operator, the telephone entry system must be
mounted a minimum of ten (10) feet away from the gate and gate operator, or in such a way that a person cannot
operate the entry system and/or touch the gate or gate operator at the same time.
•Be sure that the system is installed so that it is not directly in the traffic lane. Goose neck mounting post and kiosks
work well for these type systems. When planning where to locate the system, take into consideration traffic lane layouts,
turn around lanes for rejected access, conduit runs, power availability, etc.
•Environmental factors must also be taken into account. Surface mount units are designed for direct outdoor
installations, however it is preferable to protect them from direct exposure to driven rain or snow whenever possible.
Flush mount units must be protected from direct exposure to the elements.
•This telephone entry system contains a number of static sensitive components that can be damaged or destroyed by
static discharges during installation or use. Discharge any static prior to removing the circuit board from the lobby panel
by touching a proper ground device.
•Instruct the end user to read and follow these instructions. Instruct the end user to never let children play with or
operate any access control device. This Owner’s Manual is the property of the end user and must be left with them
when installation is complete.
General Information

1802-065-D-10-14
6
SECTION 1 - INSTALLATION
Prior to installing the telephone entry system, we suggest that you become familiar with the instructions, illustrations, and
wiring guidelines in this manual. This will help insure that you installation is performed in an efficient and professional manner.
Order your telephone line to be installed at least two weeks prior to the planned telephone entry system installation date.
This will assure that a phone line is available when the unit is installed. The telephone company will require the following
information from you:
There are 2 different styles of the 1802 telephone entry system (Surface and Flush mounts), and different ways to mount them
(On a wall, in a wall, attached to a architectural style post, kiosk, etc). Models will ALL need a telephone line, power and
communication wires run to them in conduit or inside a architectural style post. Feed all of the wires through the back or bottom
of the entry system using the existing knock-outs provided in the enclosures. DO NOT make any new holes in the enclosure to
feed wires through. Keep ALL the entry system’s wires away from any existing high voltage power wires a minimum of 6” to
help prevent any noise and hum pickup in the system’s phone line. The system MUST also be properly grounded to function
correctly.
WARNING If this telephone entry system is used to control a vehicular gate with an automatic gate operator, the telephone
entry system must be mounted a minimum of ten (10) feet away from the gate and gate operator, or in such a way that the
user cannot come into contact with the gate or gate operator when using this entry system.
The telephone entry system contains static sensitive components that can be damaged or destroyed by static discharges during
installation. Discharge any static prior to removing the circuit board by touching a proper ground device. GREAT care must
be taken after removing the components from the enclosure to protect them throughout the installation. Carelessness on your
part is NOT covered under warranty.
Make sure ALL dirt, metal or wood debris is removed from inside the enclosure after mounting it. A through cleaning of the
enclosure is needed before re-installing the components back into the system and wiring it. Any debris left inside could damage
the control board and cause the telephone entry system to malfunction during operation.
Caller ID: You may want to order caller ID blocking from the telephone company for the entry system phone line. Without
caller ID blocking, residents with the proper phone equipment WILL BE ABLE to identify the telephone number that the
telephone entry system is installed on. This may or MAY NOT be desirable.
Call Waiting: Residents may order call waiting from their local telephone company AFTER the system has been installed.
They can avoid missing calls coming from the telephone entry system while they are using their phone (No busy signal).
1.1 General Installation
Type: Touch Tone, Loop Start
Ringer Equivalence: 0.0 A
Jack Type: RJ11C
FCC Registration (US): DUF6VT-12874-OT-T
DOC (Canada): 1736 4528 A
Electrical Listing: Complies with UL 294 - ETL Listed
DoorKing
Mounting Post
Surface Mount Only
Outside Wall Inside WallLighted-Covered
Kiosk
DoorKing Self-Standing
Lighted Kiosk
Flush Mount Only

1802-065-D-10-14 7
Circuit Board
Screw
Main Terminal Screw
Ribbon
Cable
Scroll
Buttons
Cable
Connector
1802EPD
ONLY
Ground
Wire
Faceplate
Main Terminal
Discharge any static
BEFORE removing
the circuit board by
touching a proper
ground device.
1.1.1 Remove Components from Enclosure
1. Disconnect the keypad ribbon cable from the circuit board. Disconnect
the scroll buttons cable from the circuit board of the 1802EPD (not shown).
2. Remove the screw from the top of the circuit board.
3. GENTLY remove the circuit board by pulling it out of the main terminal.
4. Remove the two screws from the main terminal and remove the
ground wire locknut.
5. Remove two locknuts from the faceplate hinge (Surface mount and Flush mount).
6. Remove the faceplate, main terminal (still wired), store them in a
Safe Place until they need to be re-installed.
There are 2 different models of the 1802 telephone entry system - Standard 1802
and 1802EPD which has an electronic programmable directory with scroll buttons.
DOO
RKI
N
G
®
,
I
NC
.
Mfg. in U.S.A.
Access Control Solutions
Since 1948
This product is manufacturedunder one
or more of the followingU.S.Patents.
OTHERPATENTSPENDING
DOORKINGINC.,INGLEWOOD CA
PatentNo.D
atePatent No. Date
DOORKING
Inglewood, Ca 90301
Model # 1800 Series
Serial #
Complies F.C.C. Part 68
F.C.C. Registration #
DUF6VT-12874-OT-T
Ringer Equiv. 0.0A
Jack USOC RJ11C or W
ACCESS CONTROL
SYSTEM UNITS
CONFORMS TO UL STD 294
OUTDOOR USE / WET
16AC
16AC
NONC
CBAT
COM
SPKRMIC
MICG
PSWCGND
PHONE
RING
ON
CLCK
SENSE
SPK
VOL
FEEDBACK
MIC VOL
OFF
KEYPAD
MASTER
CODE
NO
HS
TONE
OFF
TONE
ON
HF
NCC
CONTRAST
DOORKING 1862-010
1810-075 sn XX
THIS SIDE UP
0000010100010
1802
Surface
Mount
Enclosure
DOO
RKI
N
G
®
,
I
NC
.
MADE
IN
USA
PARTNUMBERREV SERIAL NO.
Faceplate
Hinge
Locknuts

1802-065-D-10-14
8
1.1.2 Install Enclosure
1. Mount the enclosure using the mounting holes provided
in the corners (see sections 1.2 and 1.3 for your chosen
model dimensions). Be sure that mounting screws or nuts
(Not supplied) do not protrude into the enclosure where
they could cause a short on the back of the circuit board.
Make any necessary conduit connections through the back
or bottom of the enclosure using the existing conduit
knock-outs. DO NOT make any new conduit holes in the
enclosure.
2. Route all wiring through conduit or mounting post (not
supplied) into enclosure.
3. Clean out the enclosure. Make sure that all dirt, metal
and/or wood debris is removed.
4. Re-install components back into the enclosure (Reverse
section 1.1.1 steps on previous page). Use the wiring
schematics in the back of this manual to help re-install the
components if necessary. DO NOT apply any power at this
time.
There are 2 different styles of the 1802 telephone entry system -
surface and flush mount. The illustrations below show typical
installations but specific installations can vary from this.
There are different styles
of DoorKing mounting
posts. All mounting posts
need the adapter plate to
mount the 1802. Surface
mount models ONLY.
Use hardware supplied with
mounting post to secure
adapter plate to post.
Use hardware supplied with
adapter plate to secure
enclosure to adapter plate.
Use appropriate
hardware to secure
enclosure to the wall
(not supplied).
Mount ON a Surface
(See section 1.2).
Mount IN a Surface
(See section 1.3).
Mount to a Mounting Post
Mounting Screws (Not supplied)
Examples of conduit runs that may be used, depending on how
you choose to run the wiring. Some installations will allow the
conduit to be run outside the wall and connect to the bottom of the
enclosure but this is generally NOT recommended.
Run all wires
inside post.
Conduit run
to junction box Conduit
sweep run
Wall
DOO
RKI
N
G
®
,
I
NC
.
Mfg.in U.S.A.
AccessControlSolutions
Since1948
Thisproductismanufacturedunderone
ormoreofthefollowingU.S. Patents.
OTHERPATENTSPENDING
DOORKINGINC., INGLEWOODCA
PatentNo. DatePatentNo. Date
DOORKING
Inglewood, Ca 90301
Model # 1800 Series
Serial #
Complies F.C.C.Part 68
F.C.C.Registration #
DUF6VT-12874-OT-T
Ringer Equiv.0.0A
Jack USOC RJ11C or W
ACCESS CONTROL
SYSTEM UNITS
CONFORMS TO UL STD 294
OUTDOOR USE / WET
Knock-outs
Knock-outs
Mounting Screws
(Supplied)
Wall
Rough-In
Box
Flush Mount
Enclosure
Adapter
Plate
Surface
Mount
Enclosure
Surface
Mount
Enclosure

1802-065-D-10-14 9
1.2 Surface Mount Dimensions
Surface mount units can be mounted directly to a wall, pilaster, post mounted using a DoorKing Adapter Plate (P/N 1802-111)
with DoorKing mounting posts (P/N 1200-036, 1200-045, 1200-0046 and 1200-049). Be sure the unit is mounted securely and
is not subject to vibration from closing doors or gates.
12” 12”
6.5” 3.375”
5”
Bottom View
Side ViewBack View Front View
1802EPD
1802
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
A
Z
CALL
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPERATING
INSTRUCTIONS
Locate Code Number on
Directory.
Press Code Number.
If Line is Busy, PressAny
Button to Hang Up.
Try Again.
Enter on Tone.
1.
2.
3.
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
CALL
Z
A
6.5”
.875”
1.625”
1.75”
.25” Dia. Mounting Hole
.875” Dia
.875” Dia
3”
1.75”1.75” 3”
1.75”

1802-065-D-10-14
10
1.3 Flush Mount Dimensions
Flush mount units get installed into a wall/kiosk and can be mounted outside exposed to the weather. It is preferred that they
have limited direct exposure to the weather. We suggest that when they are mounted outdoors, it is in a protected area, such as
a lighted-covered kiosk for example. DoorKing offers a self-standing kiosk for the flush mount unit ideal for walk-up pedestrian
applications (P/N 1200-160). Be sure the unit is mounted securely and is not subject to vibration from closing doors or gates.
Bottom View
Bottom View
Side ViewBack View
Rough-In Box Flush Mount Housing
Back View Front View
1802EPD
1802
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPERATING
INSTRUCTIONS
Locate Code Number on
Directory.
Press Code Number.
If Line is Busy, Press Any
Button to Hang Up.
Try Again.
Enter on Tone.
1.
2.
3.
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
A
Z
CALL
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
CALL
Z
A
12.5” 12”14”
6.875” 8.375” 3.375”
3.25”
1.75”
3”
3”3.875”
1.25” Dia
.875” Dia
.875” Dia
3.875”
The flush mount installation has
two parts; the rough-in box and
the flush mount housing. The
rough-in box is installed in the
wall first. Use appropriate
hardware (not included) to
secure the box in the wall. Run
all necessary conduit (not
included) to rough-in box. Slide
the flush mount housing into the
rough-in box and secure them
together with the hardware
included.
Rough-In
Box
Flush
Mount
Housing
Rough-In
Box
Flush
Mount
Housing

1802-065-D-10-14 11
RING
ON
CLCK
SENSE
SPK
VOL
FEEDBACK
MIC VOL
OFF
KEYPAD
321
321
321
MASTER
CODE
NO
HS
TONE
OFF
TONE
ON
HF
NC C
CONTRAST DOORKING 1862-010
16AC16ACBAT NONCC
COMSPKR
MICMICGPSWCGND
PHONE
1.4 Memory Chip Replacement
The 1802 is shipped with the memory chip already installed in the unit. However, if you need to replace the chip,
follow the instructions below.
DO NOT install the memory chip with power to the telephone entry system turned ON. Attempting to install the memory
chip with power on will irrevocably damage the chip. Memory chip is a static sensitive component. Discharge any static
electricity from your hands by touching a proper ground device before touching the control board. Handle the memory chip with
care, the pins bend easily.
DO NOT install the memory chip UPSIDE DOWN. this will cause permanent damage to the chip. Be sure that the memory
chip is seated correctly in the socket.
CAUTION
1862-010 Circuit Board Memory Chip Location
Locked
Release
Power MUST be OFF to the Circuit Board!!
Discharge any static electricity from your hands by touching a proper ground device before installing chip!
Dimple MUST be at
the top of the chip!
1810-075 sn XX
THIS SIDE UP
0000010100010
1810-075 sn XX
THIS SIDE UP
0000010100010

1802-065-D-10-14
12
1.5 Postal Lock Installation
At some locations, such as gated communities, it will be necessary to provide access to the mail carrier so that they can
deliver the mail. Mail carrier access will be provided by the installation of an Arrow Postal Lock. This is the same lock that the
Post Office uses for gang mailboxes. These locks are not available to the public. The installer or the building owner/manager
will have to call the Post Office and arrange for the installation of this lock into the telephone entry system. All DoorKing
commercial telephone entry systems are designed to accept installation of the postal lock.
Prior to installation of the postal lock, be sure power to the telephone entry system is turned OFF.
1. Remove the hole plug on the faceplate of the telephone entry system.
2. Cut the wire tie wrapped around the switch ONLY when installing postal lock.
3. Remove the two hex nuts from the postal lock-mounting studs. Mount postal lock on the studs and secure with the hex nuts.
When the lock is installed, the pawl of the lock, in the extended position is depressing the switch. When the mail carrier inserts
his key and turns the postal lock, the pawl is withdrawn into the lock and the switch will activate the relay for the programmed
strike time, that has been programmed for this feature.
Factory default settings for the Postal Lock Switch: After the key has been turned, Relay 1 will activate (section 3.1.8) for One
(1) second of strike time (section 3.1.3).
Note: The switch input feature (section 3.1.8) is factory set to “activate a relay” and not “dial a phone number”.
Existing postal lock-mounting studs
located inside the faceplate of
the telephone entry system.
Existing postal
lock-mounting nuts.
Prewired
Postal Lock
Switch
Com
NC
Com
NC
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPERATING
INSTRUCTIONS
Locate Code Numberon
Directory.
PressCodeNumber.
IfLineis Busy,Press Any
Button to Hang Up.
TryAgain.
Enter onTone.
1.
2.
3.
Hole Plug
Extended Pawl
Withdrawn Pawl
Relay Activates
Blue Wire
N.C.
White Wire
Com
Pawl

1802-065-D-10-14 13
Low Voltage/
Communication
Wire Conduit
High Voltage
Power Wire
(115 V) Conduit
Electrical field from high voltage wires.
6” minimum
Underground Cutaway
SECTION 2 - WIRING
Be sure that you use proper wire that has an insulation
rated for an underground environment. All wires
should be placed in conduits. Proper pre-planning can
greatly ease the installation and wiring of this system.
Always check with the local building code to determine
the type of wire required in your municipality.
DO NOT run high voltage (115 V) power lines and low voltage/communication lines in the same conduit. These should be in
separate conduits at least six (6) inches apart. Be sure that all phone line wiring is twisted and completely isolated from ground.
Prior to installing wiring to the telephone entry system, we suggest that you become familiar with the instructions, illustrations,
and wiring guidelines in this manual. This will help insure that you installation is performed in an efficient and professional
manner.
The wiring of the telephone entry panel is an extremely important and integral part of the overall access control system. Use
proper wire for the communication line, power wires, and be sure that the system is properly grounded. Check all local building
ordinances and building codes prior to installing this system. Be sure your installation is in compliance with local codes.
Telcom Access Standards. It is not permissible for customers to use the telcom network lead-in cable to provide the intercom
function between the gate and the house. New Zealand Customers: All door and gate entry systems wiring must comply with
PTC106: March 2008, Section 9.
WARNING If this telephone entry system is used to control a vehicular gate with an automatic gate operator, the telephone
entry system must be mounted a minimum of ten (10) feet away from the gate and gate operator, or in such a way that the
user cannot come into contact with the gate or gate operator when using this entry system. If this unit has been installed
closer to the automated vehicular gate, do not proceed with any wiring until the unit has been moved and re-installed so
that it is in compliance with these instructions.
This telephone entry system contains a number of static sensitive components that can be damaged or destroyed by static
discharges during installation or use. Discharge any static prior to removing the circuit board from the enclosure by touching
a proper ground device.
Use only the supplied transformer (or UL listed equivalent) to power the telephone entry system. DO NOT power any other
devices (electric strikes, magnetic locks, lights etc.) from this power transformer.
Note: Transformer is not supplied on units sold outside the United States. An Inherently Protected Transformer must be used to
power this device. Only use transformer that is listed by a recognized testing laboratory to power the telephone entry system.
“Optional” 12 volt .8 amp hour gel-cell battery (DoorKing P/N 1801-008) can be installed to provide stand-by power in the
event of a power outage.
2.1 Wiring Guidelines
2.1.1 Power
2.1.2 Wire Runs
Up to 100 feet, use 18AWG, 600 volt insulated wire.
Up to 200 feet, use 16 AWG, 600 volt insulated wire.
The importance of proper AWG power wiring cannot be over stressed!
Wire polarity does not matter
Power wires are susceptible to noise and hum pickup; therefore
it is preferable that you keep power wire runs as short as possible.
16.5 VAC, 20 VA
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
CALL
Z
A

1802-065-D-10-14
14
The use of surge suppressors can significantly reduce the chance of component failure because of static charges or surges.
DoorKing recommends Installing a Phone Line surge suppressor (DoorKing P/N 1877-010 or equivalent) and a Low Voltage
surge suppressor (DoorKing P/N 1878-010 or equivalent) to help protect the entry system from power surges.
Proper grounding of this system is a requirement. To be effective, ground connections should be made with a minimum 12
AWG, 600 volt insulated wire to a ground point within 10 feet of the telephone entry system. The ground point must be at an
electrical panel, a metallic cold water pipe that runs in the earth, or a stainless steel grounding rod driven at least ten (10) feet
into the soil. A mounting post anchored to concrete does NOT make a good ground.
16.5 VAC Transformer
Surge suppressor within 3 ft of ground source.
POWER LINE
1878-010
Low voltage surge suppressor
within 10 ft of entry system.
Some Acceptable Ground Sources
Ground to a metallic cold water pipe.
Ground
Wire
Ground
Wire
Ground to an existing electrical system.
Electrical
Panel
Grounding rod 10 feet in soil.
IMPORTANT: Ground wire shown without
safety protection for clarity. Make sure
ground wire is protected from being
touched or electrical shock could occur!
Phone line surge suppressor
within 10 ft of entry system.
Surge suppressor within 3 ft of ground source.
Phone Company PHONE LINE
1877-010
2.1.3 Grounding
2.1.4 Surge Suppression
2.1.5 Ferrite Filter
The Telephone Entry System comes with a Ferrite Filter. This will help prevent noise and hum pickup in the phone lines. Install
around the 16 VAC power wires on the main terminal #13 and #14.
To install the ferrite filter, release the clip on the side to open the
filter, place the wires in the circular core and snap the filter closed.
Power Wires
16AC
14
13
12
11
10
9
8
16AC
Main Terminal
NO
NC
C
BAT
COM
Clip Release
Phone Line Surge Suppressor
Low Voltage Surge Suppressor
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
CALL
Z
A
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
CALL
Z
A

1802-065-D-10-14 15
RING
CLCK
SENSE
SPK
VOL
FEEDBACK
MIC VOL
KEYPAD
321
321
321
NO
HS
TONE
OFF
TONE
ON
HF
NC C
Phone Line Connection
16AC16ACBAT NC NOC
SPKR COMMICGPSWCGNDPHONE
1234567891011121314
Main Terminal
16 VAC Input Power
20 VA Minimum
16 VAC Input Power Back-up Battery POSITIVE (12 VDC) (connect negative to terminal 8) Relay 1 Normally Open – 30 Volt, 3 Amp max. Relay 1 Normally Closed – 30 Volt, 3 Amp max. Speaker Output (Purple Wire). Relay 1 Common Common for Switch Input 1 terminal #4, speaker, Back-Up Battery NEGATIVE (12 VDC) Microphone ground Input (White Wire).
MIC
Microphone Input (Green Wire). Switch Input 1. A closure between terminals 4 and 8will cause Relay 1 to activate for the programmed strike time or dial a preprogrammed phone number – see section 3.1.8. Postal Switch connection. Earth Ground Only (See Section 2.1.3). NOT a low voltage common. Phone Line Connection
Switch Input 2
Terminal
Non-Removable
Relay 2 Terminal
Non-Removable
100 ft. max. with 18AWG wire. 200 ft. max. with 16 AWG wire. Install ferrite filter on these wires - see section 2.1.5.
800 ft. max. with 24 AWG wire. 1600 ft. max. with 22 AWG wire. (Wiring MUST be twisted and isolated from the ground)
Located in the
upper left corner
of circuit board.
NO NC C
Normally Open – 30 Volt, 3 Amp max. Normally Closed – 30 Volt, 3 Amp max. Common – 30 Volt, 3 Amp max.
A closure between these
terminals will cause Relay 2
to activate for the
programmed strike time or
dial a preprogrammed
phone number (see section
3.1.8).
2
1
2.2 Terminal Descriptions

1802-065-D-10-14
16
RING
ON
CLCK
SENSE
SPK
VOL
FEEDBACK
MIC VOL
OFF
KEYPAD
321
321
321
MASTER
CODE
NO
HS
TONE
OFF
TONE
ON
HF
NC C
CONTRAST DOORKING 1862-010
16AC16ACBAT NONCC
COMSPKR
MICMICGPSWCGND
PHONE
1810-075 sn XX
THIS SIDE UP
0000010100010
2.3 Telephone Entry System Wiring and Adjustments
Door ControlGate Control
Main Terminal
Door Locks
Gate Operator
Power for electric strike or magnetic
lock is NOT provided by the system.
Use separate UL listed power supply.
Magnetic lock is wired to
the Normally Closed (NC)
relay input.
“BAT” - 12 VDC Back-Up Battery Input
Back-up battery power for the telephone entry system.
Electric strike is wired
to Normally Open (NO)
relay input.
Gate Operator
is wired to
Normally Open
(NO) relay
input.
Lock Power
UL listed
To a Relay Input To a
Relay Input Door
Lock
Wiring MUST be twisted and
completely isolated from ground.
See section 2.1.4.
“PSW” Switch Input 1 -
See section 1.6 for Postal lock connection.
A switch closure across these terminals activates
Relay 1 for its programmed strike time or dials a
preprogrammed phone number.
See section 3.1.8Switch Input Feature.
Switch Input 2 -
A switch closure across these
terminals activates Relay 2 for
its programmed strike time or
dials a preprogrammed phone
number.
See section 3.1.8Switch Input
Feature.
Note: LCD display must be
removed to access this terminal
with 1802EPD models.
“PHONE”
“PHONE”
Central Office
Phone Line Input
touch tone, loop start
“CGND”
Earth Ground
See section 2.1.3.
Black (Neg)
Red (Pos)
Relay Input 1
“NO” - Normally Open (NO)
“NC” - Normally Closed (NC)
“C” - Common (C)
Relay Input 2
“C” - Common (C)
“NC” - Normally Closed (NC)
“NO” - Normally Open (NO)
Power Input
16.5 VDC, 20 VA power.
See section 2.1.1.
20 VA
Wire Size Distance
18AWG
16 AWG
Up to 100 ft
Up to 200 ft
Wire Size Distance
24 AWG
22 AWG
Up to 800 ft
Up to 1600 ft
LCD Display Contrast
Adjust
See 2.3.3
Master Code Switch
See 2.3.4
Speaker Adjust
See 2.3.1
Ring Pin Jumper
See 2.3.5
Tone On/Off Jumper
See 2.3.1
Handset/ Hands Free
Jumper
See 2.3.6
Microphone Adjust
See 2.3.1
Click Sensitivity
Adjust
See 2.3.2
Feedback Adjust
See 2.3.1

1802-065-D-10-14 17
Speaker volume, microphone volume and feedback ALL interact with each other to affect the audio performance of the system.
1.
Locate the speaker volume, microphone volume and feedback adjustments on circuit board (see previous
page).
2. Set the speaker volume: Place a phone call from the telephone entry system to a resident. While they are
talking, adjust the speaker volume potentiometer for adequate sound. To increase the volume rotate the
potentiometer clockwise, to decrease the volume rotate the potentiometer counter clockwise. See Feedback
adjustment below.
3. Set the microphone volume: Place a phone call from the telephone entry system to a resident. Talk to the
resident in a normal voice while adjusting the microphone volume potentiometer. Ask the resident to let you
know when the sound in their telephone is adequate. To increase the volume rotate the potentiometer
clockwise, to decrease the volume rotate the potentiometer counter clockwise. See Feedback adjustment
below.
4. Set the feedback: Place a phone call from the telephone entry system to a resident. After they answer, ask the
resident to remain silent.
5. While the resident is still on the line, remove the jumper from the TONE OFF terminals on the circuit board
and place it on the TONE ON terminals. A tone will be heard in the speaker.
6. Rotate the feedback potentiometer clockwise, and then counter clockwise. When the tone from the speaker is
minimum, this is the correct adjustment.
7. Jumper MUST be moved back to the TONE OFF terminals when complete.
8. High microphone and speaker volume levels may cause feedback. It may be necessary to reduce the speaker
volume if the microphone volume is set too high. Likewise, it may be necessary to reduce the microphone
volume if the speaker volume is set too high.
321
MIC VOL
321
SPK
VOL
FEEDBACK
321
2.3.2 Click Sensitivity - Use for Rotary-Dial Phones ONLY
1. Locate the click sensitivity adjustment on circuit board (see previous page).
2. If rotary dial phones are NOT used, set the click sensitivity to FULL counter-clockwise to disable this feature.
If rotary dial phones are in use, proceed to step 3.
3. Place a phone call from the telephone entry system to a resident with a rotary dial type phone. After they
answer, ask the resident to dial 9 while you adjust the click sensitivity potentiometer (the resident may have
to dial 9 several times for you to obtain the correct adjustment). When the door or gate opens, this is the
correct adjustment for the click sensitivity.
4. Note: Adjusting the click sensitivity too high (potentiometer fully clockwise) could cause the system to
respond to loud noises while it is in use. If this happens, rotate the click sensitivity potentiometer counter
clockwise 1/8turn and re-test the system. You may have to perform this step several times to find the
correct adjustment.
CLCK
SENSE
LCD display is adjusted at the factory and should NOT need to be re-adjusted. If it does, Let the system run for at least
10-minutes before making any display contrast adjustments.
2.3.3 LCD Display Contrast
1. Locate the contrast adjustment (see previous page).
2. Turn the MASTER CODE switch ON. The display will read MST CODE. While the display is lighted, turn the
contrast potentiometer clockwise and then counter clockwise until the display is satisfactory.
3. MASTER CODE switch MUST be turned OFF when finished.
Note: Approximately 30 seconds after the master code switch is turned ON, the system will signal a long tone.
This is normal and can be ignored. After the master code switch is turned OFF, the display will read MST CODE
for approximately 30 seconds.
CONTRAST
31
2.3.1 Speaker Volume, Microphone and Feedback
ON
OFF
MASTER
CODE
TONE
ON
TONE
OFF

1802-065-D-10-14
18
2.3.4 Master Code Switch
The master code switch MUST be kept in the OFF position for normal operation. Turn the master code
switch ON when programming the system’s master code. See section 3.1.1 to program the system’s master
code. If the master code switch is turned ON and a new master code is NOT entered, the system will sound
a long tone after approximately 30 seconds. This tone will continue every 30 seconds until a new master
code is entered, or until the switch is turned off. After the switch is turned off, the LCD display will remain lit
for approximately 30 seconds, and then will turn off.
Note: Master code switch is turned ON when adjusting the LCD display, see section 2.3.3 for more
information.
ON
OFF
MASTER
CODE
2.3.6 Hands Free – Hand Set Jumper
For Hands Free (HF) operation, the jumper is set in the right position from the factory.
For a system with a Hand Set (HS), the jumper is set in the left position from the factory.
An optional handset kit (P/N 1807-012) is available for the surface mount 1802 ONLY.
DO NOT place jumpers on both the HS and HF pins at the same time.
HF
HS
HF
HS
2.3.5 Ring Pin Jumper
The ring pin jumper is labeled RING on the control board. This jumper MUST be installed to allow the
system to ALWAYS answer the calls placed to it. If remote programming or remote relay operation is to be
used, the jumper MUST be installed on the pins. Removing the jumper will cause the system to NEVER
answer calls placed to it.
RING
RING
Always Answer Calls
Never Answer Calls
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
CALL
Z
A
1802 with the optional handset jumper position.