DKS 1837 Series Operating instructions

UL Listed
Copyright 2009 DoorKing, Inc.All rights reserved.
Copyright 2014 DoorKing, Inc.All rights reserved.
Date Installed:
Installer/Company Name:
Phone Number:
Leave Manual with Owner
Circuit Board
Serial Number
and Revision Letter:
Model Number
Installation/Owner’s Manual
PC Programmable
Telephone Entry and Access Control Systems
PC Programmable
PC Programmable
1833-084
1833-080
789
456
123
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
TELEPHONE ENTRY SYSTEM
OPERATING INSTRUCTIONS
Locate Code Number on Directory.
PressCode Number. If Line is Busy,
Press“#” to Hang UP
.TryAgain.
Enter on Tone.
1.
2.
3.
789
456
1 2 3
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
TELEPHONE ENTRY SYSTEM
OPERATING INSTRUCTIONS
Locate Code Number on Directory.
PressCode Number. If Line is Busy,
Press“#” to Hang UP
.TryAgain.
Enter on Tone.
1.
2.
3.
Flush Mount
Surface Mount
1833
1833
1833
Wall Mount
7 8 9
456
123
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
A
Z
CALL
Flush Mount
1837-089
1837-084
1837-080
789
456
123
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
A
Z
CALL
A
Z
CALL
789
456
123
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
Surface Mount
1837
1837
1837
789
456
123
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
A
Z
CALL
1835-089
1835-084
1835-080
789
456
123
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
A
Z
CALL
TELEPHONE ENTRY SYSTEM
HOLD TO SCAN
OPERATING INSTRUCTIONS
Use “A to Z” Buttons to Locate
Name and CodeNumberon Display.
Names are In AlphabeticalOrder.
To Call, Enter Code Number on
Keypad orPress“Call”Button.If
Line is Busy,Press “#”or “Call” to
Hang Up. Try Again.
EnteronOpenDisplay andTone.
1.
2.
3.
A
Z
CALL
789
456
123
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
TELEPHONE ENTRY SYSTEM
HOLD TO SCAN
OPERATINGINSTRUCTIONS
Use “A to Z” Buttonsto Locate
Name andCode Numberon Display.
Names are InAlphabetical Order.
To Call,Enter Code Number on
Keypad orPress “Call” Button. If
Lineis Busy,Press “#”or“Call” to
Hang Up. Try Again.
EnteronOpen Display andTone.
1.
2.
3.
Flush Mount
Surface Mount
1835
1835
1835
Wall Mount
26, 30 and 31-Bit Wiegand Compatable
1835-065-J-7-14

1835-065-J-7-14 1
SPECIFICATIONS
Features
•Can provide service for up to 3000 residents.
•Can store up to 8000 card, transmitter or digital PIN codes.
•System can be programmed with a PC by modem, RS-232 (wired or wireless (wireless requires 1814-075 adapters),
RS-422 (requires 1508-055 adapters), a LAN or WAN connection (requires 1830-175 TCP/IP kit) or via the internet using
the Internet Modem Server (use of the IM Server is fee based. Visit http://www.doorking.com/IMServer for more
information).
•ONE TOUCH CALLING provides the easiest to use system on the market (does not apply to 1833).
•System keypad will emit DTMF tones after a call is answered allowing the system to be used with auto-attendants,
answering machines, etc.
•Directory codes can be set from 1 to 4 digits in length and can be randomly assigned.
•Transaction buffer stores the last 8000 events and has its own backup power source to retain memory during power
outages.
•View LIVE transactions.
•31-security levels total (security level 00 always denies entry, security level 01 always admits entry), with 29 programmable
security levels, each with four time zones allows you to control and restrict user access as needed.
•Programmable holiday schedule.
•Facility codes can be enabled or disabled. Store up to 10 different facility codes.
•True Anti-Pass Back feature.
•Up to 255 programmable area codes (Rev E and higher boards only) allow the system to be used in areas requiring
10 and 11-digit dialing.
•Three internal relays allow the system to control a main entry point plus two additional entry points.
•System can be expanded to control up to 16 entry points in addition to the main entry point. Expansion boards are
required (one for each additional entry point) and are not included with the system. Expansion boards also provide output
for door ajar and forced entry alarms.
•Optional elevator control board(s) can control up to four elevators with each elevator serving up to 64 floors.
•System will interface with selected models of DKS DoorKing vehicular gate operators to provide gate operator information
and data (requires a Expansion board for each gate operator that is to send data to the system).
•Available in surface, flush or wall mount styles (1833 available in surface or flush mount only).
1833, 1835 and 1837 Telephone Entry Systems, REV C or Higher.
DoorKing, Inc. reserves the right to make changes in the products described in this manual without notice and without obligation of DoorKing, Inc. to notify any persons
of any such revisions or changes. Additionally, DoorKing, Inc. makes no representations or warranties with respect to this manual. This manual is copyrighted, all rights
reserved. No portion of this manual may be copied, reproduced, translated, or reduced to any electronic medium without prior written consent from DoorKing, Inc.
A
Z
CALL
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
TELEPHONE ENTRY SYSTEM
HOLD TO SCAN
OPERATING INSTRUCTIONS
Use “A to Z” Buttons to Locate
Name and Code Number onDisplay.
Namesare In AlphabeticalOrder.
To Call, Enter Code Number on
Keypad or Press “Call” Button. If
Line is Busy,Press “#” or “Call” to
Hang Up. Try Again.
Enter on Open Display and Tone.
1.
2.
3.
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
TELEPHONE ENTRY SYSTEM
OPERATING INSTRUCTIONS
Locate CodeNumberonDirectory.
Press CodeNumber. If Lineis Busy,
Press “#”toHangUP
.Try Again.
EnteronTone.
1.
2.
3.
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
A
Z
CALL
Surface Mount
Flush Mount
Wall Mount

1835-065-J-7-14
2
TABLE OF CONTENTS
SPECIFICATIONS
Important Notices FCC - United States, DOC - Canada
General Information Installation Guidelines and Safety Information
SECTION 1 - INSTALLATION
1.1 General Installation
1.1.1 Remove Components from Enclosure
1.2.1 Install Enclosure
1.2 Surface Mount Dimensions
1.2.1 Surface Mount Recess Kit Dimensions and Installation
1.3 Flush Mount Dimensions
1.3.1 Flush Mount Kit Dimensions and Installation
1.3.2 Flush Mount Surface Mounting Kit Dimensions and Installation
1.4 Wall Mount Dimensions
1.5 Memory Chip Replacement
1.6 Postal Lock Installation
SECTION 2 - WIRING
2.1 Wiring Guidelines
2.1.1 Power
2.1.2 Wire Runs
2.1.3 Grounding
2.1.4 Surge Suppression
2.1.5 Expansion Boards and Elevator Control
2.1.6 Ferrite Filter
2.2 Terminal Descriptions
2.3 Telephone Entry System Wiring
2.3.1 ALL telephone Entry Systems - No Tracker Expansion Boards
2.3.2 Hardwired Tracker Expansion Boards
2.3.3 Tracker Expansion Boards using Wireless Communication
2.4 PC Connection Options
2.4.1 Phone Modem Connection
2.4.2 Direction Connection using the Circuit Board’s RS-232 Terminal
2.4.3 RS-232 Terminal using RS-422/USB Connection
2.4.4 RS-232 Terminal using Wireless Connection
2.4.5 RS-232 Terminal using TCP/IT Converter LAN Connection
2.4.6 RS-232 Terminal using TCP/IT Converter WAN Connection
2.4.7 DoorKing DKS Internet - Modem Server
SECTION 3 - PROGRAMMING
3.1 General Programming Information
3.1.1 Programming from a PC
3.1.2 Programming from the Telephone Entry System Keypad
3.1.3 System Memory Chip Identification
3.2 Setup Telephone Entry System for PC Programming
3.2.1 Master Code
3.2.2 Number of Area Codes Allowed
3.2.3 Call-Up Operation when Interfacing with DoorKing 1816 or 1820 Systems
3.2.4 Resident Elevator Button Relay Time
3.2.5 “Tone Open” Sound ON or OFF
3.2.6 RS-232 Speed Setting
3.2.7 Switch Input Feature
3.2.8Elevator Control Feature
3.2.9 Single or Multiple Systems
Overview for System Keypad Programming
3.3 General Programming using the System Keypad
3.3.1 Relay Strike Time
3.3.2 Talk Time
3.3.3 Tone Open Numbers
3.3.4 Switch Input Relay(s) Activation
3.3.5 Touch-Tone / Rotary-Dial
3.3.6 Rotary-Dial 9 Relay(s) Activation
3.4 Programming Letters, Numbers and Messages
3.4.1 Programming Letters, Numbers from Keypad
3.4.2 Programming the User Message - 1835 System
3.4.3 Programming the Instruction Message - 1835 System
3.4.4 Programming the User Message - 1837 System
3.4.5 Programming the Instruction Message - 1837 System
1
4
5
6
6
7
8
9
10
11
12
13
14
15
16
17
17
17
17
18
18
18
18
19
20
20
21
22
23
23
23
23
24
24
24
24
25
25
25
25
26
26
26
27
27
27
27
28
28
28
28
29
30
30
30
31
31
32
32
33
33
34
35
36
37
Required
System Keypad
Programming
System Keypad Programming
when NOT using a PC

1835-065-J-7-14 3
TABLE OF CONTENTS
3.5 Programming Phone Numbers and Names
3.5.1 Programming the Directory Code Length
3.5.2 Programming Directory Codes with 7-Digit Phone Number - NO Area Code
3.5.3 Programming Area Codes
3.5.4 Programming Directory Codes with Phone Numbers that use Area Codes
3.5.5 Programming Names - 1835 and 1837 Systems Only
3.5.6 Deleting Individual Phone Numbers
3.5.7 Delete Names - 1835 and 1837 Systems Only
3.5.8Delete Area Codes
3.5.9 Delete phone Numbers - 1835 and 1837 Systems Only
3.5.10 PBX Line Access Code Programming
3.5.11 Touch-Tone Dial Pause
3.6 Programming Device Codes - 1833, 1835, 1837 Only
3.6.1 Programming Five-Digit Device Codes
3.6.2 Deleting Device Codes
3.6.3 Enabling Facility Codes
3.6.4 Programming Facility Codes
3.7 Programming Four-Digit Entry Codes
3.7.1 Programming Four-Digit Entry Codes
3.7.2 Delete Entry Codes
3.7.3 Entry Code Ranges
3.8 Anti-Pass Back
3.8.1 Programming the Anti-Pass Back Mode
3.8.2 Re-Sync All Devices
3.8.3 Re-Sync Individual Devices
3.8.4 Reset Facility Counter
SECTION 4 - ADJUSTMENTS
4.1 Speaker Volume, Microphone and Feedback
4.2 Click Sensitivity - Use for Rotary-Dial Phone ONLY
4.3 LCD Display Contrast - 1835 and 1837
4.4 Back-Lite Cutoff
4.5 Master Code Switch
4.6 Ring Pin Jumper
4.7 Relay 2 Jumper
4.8 Auto - 1816 Interface Jumper
4.9 HF - HS Jumper
SECTION 5 - SYSTEM OPERATING INSTRUCTIONS
5.1 Guest Instructions
5.2 Resident Instructions
5.2.1 Responding to a Guest Call
5.2.2 Using an Entry Code
5.3 System Administrator
5.3.1 Connecting to the Telephone Entry System from a Remote Location
5.3.2 Expansion Board Override HOLD OPEN Command
5.3.3 Relay Check
5.3.4 Time and Date Check
5.4 Miscellaneous Operating Instructions
5.4.1 Talk Time
5.4.2 Telephone Line Sharing
5.4.3 Connection to a PBX System
5.4.4 Areas with 10-Digit Dialing
SECTION 6 - MAINTENANCE
6.1 Troubleshooting
6.1.1 RS-232 Test
6.1.2 Wiegand Test - 1835 and 1837 Systems Only
6.1.3 Elevator Control Board(s) Hardware Test - 1835 and 1837 Systems Only
6.1.4 Elevator Board / Floor Hardware Test - 1835 and 1837 Systems Only
6.1.5 Automatic Hang-up Options - 1835 and 1837 Systems Only
6.2 Accessories
Wiring Schematics 1833, 1835 and 1837
SECTION 7 - LOG TABLES
7.1 Programming Information Tables
7.1.1 10 Area Codes
7.1.2 255 Area Codes
7.2 Resident Information
RESIDENT INSTRUCTION SHEET
38
39
39
40
40
40
41
41
42
42
42
42
43
43
43
43
43
44
44
44
44
45
45
45
45
45
46
47
47
47
47
48
48
48
48
48
49
49
50
50
50
51
51
51
51
51
52
52
52
52
52
53
53-54
55
55
55
56
56
57
58-60
61
61
61
62-63
64-65
66
System Keypad Programming when NOT using a PC

1835-065-J-7-14
4
FCC – United States
This equipment has been tested and found to comply with the limits for a class A digital device, pursuant to Part 15 of the FCC
Rules and Regulations. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communica-
tions. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
FCC Registration Number: DUF6VT-12874-OT-T
DOC - Canada
The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment
meets certain telecommunications network protective, operational, and safety requirements. The Department does not guaran-
tee the equipment will operate to the users satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecom-
munications company. The equipment must also be installed using an acceptable means of connection. The customer should be
aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any
repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications
company cause to request the user to disconnect the equipment.
Users should ensure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and
internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural
areas.
CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspec-
tion authority, or electrician, as appropriate.
DOC Registration Number: 1736 4507 A
Notice:
The Load Number (LN) assigned to each terminal device denotes the percentage of the total load to be connected to a telephone
loop which is used by the device, to prevent overloading. The termination on a loop may consist of any combination of devices
subject only to the requirement that the sum of the load numbers of all the devices does not exceed 100.
Notice:
DoorKing does not provide a power transformer on units sold outside of the United States. Use only transformers that are listed
by a recognized testing laboratory to power the telephone entry system. An Inherently Protected Transformer must be used to
power this device. 1833, 1834 and 1835 systems require a 16.5-volt, 20 VA transformer. The model 1837 requires a 16.5-volt,
40 VA transformer.
Listing:
This product has been tested to and found to be in compliance with the UL 294 Safety Standard by Intertek Testing Services NA
Inc. (a Nationally Recognized Testing Laboratory) and is ETL listed.
Important Notices

1835-065-J-7-14 5
1. Unobstructed Forward Reach. Where a clear floor or ground space allows only a forward approach to an object
and is unobstructed, mounting height shall be a minimum of 15 inches (381 mm), and a maximum of 48inches
(1.22 m), above the floor or ground to the operable controls.
2. Obstructed High Forward Reach. If the high forward reach is over an obstruction greater than 20 inches, but
less than 25 inches, mounting height shall be a maximum of 44 inches (1.12 m) above the floor or ground to the
operable controls.
3. Unobstructed Side Reach. Where a clear floor or ground space allows a parallel approach to an object and the
side reach is unobstructed, and the edge of the clear floor space is 10 inches (255 mm) maximum from the object,
mounting height shall be a minimum of 15 inches (380 mm), and a maximum of 48inches (1.22 m), above the
floor or ground to the operable controls.
4. Obstructed High Side Reach. If the side reach is over an obstruction greater than 10 inches, but less than 24
inches, mounting height shall be a maximum of 46 inches (1.17 m) above the floor or ground to the operable
controls.
•Prior to beginning the installation of the telephone entry system, we suggest that you become familiar with the
instructions, illustrations, and wiring guidelines in this manual. This will help insure that you installation is performed in
an efficient and professional manner.
•The proper installation of the telephone entry panel is an extremely important and integral part of the overall access
control system. Check all local building ordinances and building codes prior to installing this system. Be sure your
installation is in compliance with local codes.
•When used to control a door or pedestrian gate, try to locate the telephone entry system as near as possible to the entry
point. The unit should be mounted on a rigid wall to prevent excessive shock and vibration from closing doors or gates.
Continuous vibration and shock from slamming doors or spring-loaded pedestrian gates will damage the circuit board.
Under no circumstances should the unit be mounted directly to a moving door or gate.
• ADA mounting requirements for door control (Ref: ICC/ANSI A117.1-2009). The requirements below apply only when
the telephone entry system is being used to control entry through a public door only. If this system is used to control
entry through a vehicular gate or private entrance, the dimensions noted below do not apply.
•When used to control a vehicular gate with an automatic gate operator, the telephone entry system must be
mounted a minimum of ten (10) feet away from the gate and gate operator, or in such a way that a person cannot
operate the entry system and/or touch the gate or gate operator at the same time.
•Be sure that the system is installed so that it is not directly in the traffic lane. Goose neck mounting post and kiosks
work well for these type systems. When planning where to locate the system, take into consideration traffic lane layouts,
turn around lanes for rejected access, conduit runs, power availability, etc.
•Environmental factors must also be taken into account. Surface mount units are designed for direct outdoor
installations, however it is preferable to protect them from direct exposure to driven rain or snow whenever possible.
Flush mount units must be protected from direct exposure to the elements.
•This telephone entry system contains a number of static sensitive components that can be damaged or destroyed by
static discharges during installation or use. Discharge any static prior to removing the circuit board from the lobby panel
by touching a proper ground device.
•Instruct the end user to read and follow these instructions. Instruct the end user to never let children play with or
operate any access control device. This Owner’s Manual is the property of the end user and must be left with them
when installation is complete.
General Information

1835-065-J-7-14
6
SECTION 1 - INSTALLATION
Prior to installing the telephone entry system, we suggest that you become familiar with the instructions, illustrations, and
wiring guidelines in this manual. This will help insure that you installation is performed in an efficient and professional manner.
Order your telephone line to be installed at least two weeks prior to the planned telephone entry system installation date.
This will assure that a phone line is available when the unit is installed. The telephone company will require the following
information from you:
There are 3 different styles of the 1830 telephone entry system (Surface, flush and wall mounts), and many different ways to
mount them (On a wall, in a wall, attached to a architectural style post, kiosk, etc). Specific models will vary a little from the
general installation described in this manual and minor modifications will need to be made depending on which one of the entry
system models has been chosen and where it will be mounted. They will ALL need a telephone line, power and communication
wires run to them in conduit or inside a architectural style post. Feed all of the wires through the back or bottom of the entry
system using the existing knock-outs provided in the enclosures. DO NOT make any new holes in the enclosure to feed wires
through. Keep ALL the entry system’s wires away from any existing high voltage power wires a minimum of 6” to help prevent
any noise and hum pickup in the system’s phone line. The system MUST also be properly grounded to function correctly.
WARNING If this telephone entry system is used to control a vehicular gate with an automatic gate operator, the telephone
entry system must be mounted a minimum of ten (10) feet away from the gate and gate operator, or in such a way that the
user cannot come into contact with the gate or gate operator when using this entry system.
The telephone entry system contains a number of static sensitive components that can be damaged or destroyed by static
discharges during installation. Discharge any static prior to removing the circuit board by touching a proper ground device.
GREAT care must be taken after removing the components from the enclosure to protect them throughout the installation.
Carelessness on your part is NOT covered under warranty.
Make sure ALL dirt, metal or wood debris is removed from inside the enclosure after mounting it. A through cleaning of the
enclosure is needed before re-installing the components back into the system and wiring it. Any debris left inside could damage
the control board and cause the telephone entry system to malfunction during operation.
Caller ID: You may want to order caller ID blocking from the telephone company for the entry system phone line. Without
caller ID blocking, residents with the proper phone equipment WILL BE ABLE to identify the telephone number that the
telephone entry system is installed on. This may or MAY NOT be desirable.
Call Waiting: Residents may order call waiting from their local telephone company AFTER the system has been installed.
They can avoid missing calls coming from the telephone entry system while they are using their phone (No busy signal).
1.1 General Installation
Type: Touch Tone, Loop Start
Ringer Equivalence: 0.0 A
Jack Type: RJ11C
FCC Registration (US): DUF6VT-12874-OT-T
DOC (Canada): 1736 4528 A
Electrical Listing: Complies with UL 294 - ETL Listed
On a Architectural
Style Post
On an Outside Wall On an Inside
Wall
In a Lighted-Covered
Kiosk

1835-065-J-7-14 7
Ribbon
Cable
Circuit Board Screw
Main Terminal Screw
Ribbon
Cable
Ground
Wire
16AC
16AC
BAT
1NO1NC
1C
2RY
2C
A
Z
IMC
5VDC
IMD
SPKR
COM
MIC
PSW
CGND
PHONE
DOORKING
Inglewood, Ca 90301
Model # 1800 Series
Serial #
Complies F.C.C.Part 68
F.C.C.Registration #
DUF6VT-12874-OT-T
Ringer Equiv. 0.0A
Jack USOC RJ11C or W
ACCESS CONTROL
SYSTEM UNITS
CONFORMS TO UL STD 294
OUTDOOR USE / WET
DOO
RKI
N
G
®
,
I
NC
.
MADE
IN
USA
PARTNUMBER REV SERIAL NO.
DOO
RKI
N
G
®
,
I
NC
.
Mfg. in U.S.A.
Access ControlSolutions
Since 1948
This product is manufacturedunder one
ormore of thefollowingU. S. Patents.
OTHER PATENTSPENDING
DOORKING INC., INGLEWOOD CA
Patent No.D
atePatent No.Date
DOORKING
1491-010
BACKLITE
CUTOFF
CONTRAST
8 LINE
DISPLAY
DOORKING 1892-010
SINGLE
LINE
DISPLAY
CONTRAST
Enclosure
Faceplate
Main Terminal
Discharge any static
BEFORE removing
the circuit board by
touching a proper
ground device.
1837
Surface
Mount
1.1.1 Remove Components from Enclosure
Faceplate
Hinge
Locknuts
1. Disconnect the two ribbon cables from the circuit board
(Only one ribbon cable in some models).
2. Remove the two screws from the upper corners of the circuit board.
3. GENTLY remove the circuit board by pulling it out of the main terminal.
4. Remove the two screws from the main terminal and remove the
ground wire locknut.
5. Remove four locknuts from the faceplate hinge (5 for the wall mount).
6. Remove the faceplate, main terminal (still wired), ribbon cables and
the circuit board, store them in a Safe Place until they need to be
re-installed.
There are 3 different styles of the 1830 telephone entry system - surface, flush and wall
mount. Components in the flush and wall mounts will vary a little from this.

1835-065-J-7-14
8
1.1.2 Install Enclosure
1. Mount the enclosure using the mounting holes provided
in the corners (see sections 1.2, 1.3 and 1.4 for your
chosen model dimensions including kit installations). Be
sure that mounting screws (Not supplied) do not protrude
into the enclosure where they could cause a short on the
back of the circuit board. Make any necessary conduit
connections through the back or bottom of the enclosure
using the existing conduit knock-outs. DO NOT make any
new conduit holes in the enclosure.
2. Route all wiring through conduit or architectural post
(not supplied) into enclosure.
3. Clean out the enclosure. Make sure that all dirt, metal
and/or wood debris is removed.
4. Re-install components back into the enclosure (Reverse
section 1.1.1 steps on previous page). Use the wiring
schematics in the back of this manual to help re-install the
components if necessary. DO NOT apply any power at this
time.
There are 3 different styles of the 1830 telephone entry system -
surface, flush and wall mount. The illustrations below show
typical installations but specific installations can vary from this.
Use hardware supplied with
architectural post to secure
enclosure to post.
Surface Mount
Enclosure
Mounting Hole
Knock-out
Use appropriate
hardware to secure
enclosure to the wall
(not supplied).
Mount ON a Surface
(See sections 1.2, 1.3.2 and 1.4).
Mount IN a Surface
(See sections 1.2.1 and 1.3.1).
Mount to an
Architectural
Post
Wall Mount
Enclosure
Mounting Hole
Knock-outs
Mounting Screws(Not supplied)
Examples of conduit runs that may be used, depending on how you choose to run the wiring.
Some installations will allow the conduit to be run outside the wall and connect to the bottom
of the enclosure but this is generally NOT recommended.
Run all wires
inside post.
Conduit run
to junction box Conduit
sweep run
Wall
Flush Mount
Enclosure
Plastic Spacer
Locknut
Knock-outs
Rough-In
Box
Trim
Ring
Mounting Screws
(Not supplied)
Wall

1835-065-J-7-14 9
1.2 Surface Mount Dimensions
Surface mount units can be mounted directly to a wall, pilaster, post mounted using a DoorKing architectural style mounting
post (P/N 1200-037 and 1200-038) or recessed in a wall (see next page) with the surface mount recess kit (P/N 1803-150). Be
sure the unit is mounted securely and is not subject to vibration from closing doors or gates.
13” 13”
11.25”11.25” 4.75”
Bottom View
Side ViewBack View Front View
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
CALL
Z
A
A
A
A
A
A
A
A
A
A
A
Z
CALL
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
TELEPHONE ENTRY SYSTEM
HOLD TO SCAN
OPERATING INSTRUCTIONS
Use “A toZ”Buttons toLocate
Name and Code Number on Display.
Names are In Alphabetical Order.
ToCall, Enter Code Number on
Keypad or Press “Call” Button. If
Line is Busy,Press “#” or “Call” to
Hang Up. Try Again.
Enter on Open Display and Tone.
1.
2.
3.
A
Z
CALL
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
TELEPHONE ENTRY SYSTEM
OPERATINGINSTRUCTIONS
Locate CodeNumber on Directory.
Press Code Number. If Line is Busy,
Press “#” to Hang UP
. Try Again.
Enter on Tone.
1.
2.
3.
1835
1837
1833
10.125”
.5”
2.625” 3”
1”
.875”
1.25”
.875”
10.875”
1.125”
9”
3”
.25” Dia. Mounting Hole
.875” Dia
.875” Dia
6” 1.625” 2.625”

1835-065-J-7-14
10
Bottom View
Side View
Front View
Recess Box
Threaded Stud
1.2.1 Surface Mount Recess Kit Dimensions and Installation
Surface mount units can be recessed into a
wall or pilaster by using the optional surface
mount recess kit (P/N 1803-150). This allows
for a recessed telephone entry system to
have a lighted keypad (except for the 1833)
which the flush mount units DO NOT have.
The recess box gets installed in the wall. Use
appropriate hardware (not included) to
secure the box in the wall. Run all necessary
conduit (not included) to the recess box.
Slide the enclosure in the recess box and
secure it with the hardware included in the
kit. Be sure the unit is mounted securely and
is not subject to vibration from closing doors
or gates.
9”
11.25”
6”
6”
2.625”
2.625”
.4”
.4”
3.2”
1”
8.5”
13.25”
2.625”
1.125”
2.5”
25” Dia. Mounting Hole
1.375” Dia.
15.25”
13.25”
13.375” 3.625”
Mounting
Holes
.25” Dia.
Knock-outs
Surface Mount
Enclosure
Plastic Spacer
Locknut
Recess
Box
Mounting Screws (Not supplied)
Mount In a Surface
Wall
A
Z
CALL
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP

1835-065-J-7-14 11
1.3 Flush Mount Dimensions
Flush mount units are installed into a wall with a flush mount kit P/N 1814-165 (stainless) or 1814-166 (gold). Flush mount kits
are NOT INCLUDED with the flush mount entry system (See next page for flush mount kit dimensions). The flush mount units
may also be installed on the surface of a wall with a surface mounting kit if desired P/N 1814-152 (silver only). Flush mount
surface mounting kits are NOT INCLUDED with the flush mount entry system (See page 13 for flush mount surface mounting kit
dimensions). Flush mount units are not designed for direct exposure to the weather. They can be mounted outdoors in an
area protected from direct exposure to the weather, such as a lighted-covered kiosk for example. Be sure the unit is mounted
securely and is not subject to vibration from closing doors or gates.
13.5”13”
12”
11.25” 3”
3”
Bottom View
Side ViewBack View Front View
1837
1833
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
CALL
Z
A
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
TELEPHONE ENTRY SYSTEM
OPERATING INSTRUCTIONS
Locate Code Number on Directory.
Press Code Number. If Line is Busy,
Press “#” to Hang UP. Try Again.
Enter on Tone.
1.
2.
3.
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
A
Z
CALL
6” 1.5” 2.625”
.25”
2.75”
10.125”
.5”
2.625”
3”
1” .875”
.5”
.875”
10.875”
1.125”
9”
3”
25” Dia. Mounting Hole
.875” Dia
.875” Dia
1835
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
A
Z
CALL
TELEPHONE ENTRY SYSTEM
HOLD TO SCAN
OPERATING INSTRUCTIONS
Use “A to Z” Buttons to Locate
Name and Code Number on Display.
Names are In Alphabetical Order.
To Call, Enter Code Number on
Keypad or Press “Call” Button. If
Line is Busy, Press “#” or “Call” to
Hang Up. Try Again.
Enter on Open Display and Tone.
1.
2.
3.

1835-065-J-7-14
12
14.6” 16”
12.8”
3.45”
14.7” 3.45”
Bottom ViewBottom View
Side View
Side View Front View Front View
1.3.1 Flush Mount Kit Dimensions and Installation
The flush mount installation kit
has two parts; the rough-in box
and the trim ring. The rough-in
box is installed in the wall first.
Use appropriate hardware (not
included) to secure the box in the
wall. Run all necessary conduit
(not included) to rough-in box.
Slide the trim ring into the
rough-in box. Slide the enclosure
in the trim ring and secure them
all together with the hardware
included in the kit. Be sure the
unit is mounted securely and is
not subject to vibration from
closing doors or gates. See
previous page for flush mount
enclosure dimensions.
3.4”
3”
1.685”
1.74”
1.8”
3”
3.4”
6”
3.4” 3.4”
1.5”
1.74” 1.71”
Hole for Threaded Stud
Mounting
Hole
Threaded Stud
1.125” Dia
1.125” Dia
Rough-In Box Trim Ring
Flush Mount
Enclosure
Plastic Spacer
Locknut
Knock-outs
Rough-In
Box
Trim
Ring
Mounting
Holes
.25” Dia.
Mounting Screws
(Not supplied)
Mount In a Surface
Wall
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
A
Z
CALL

1835-065-J-7-14 13
13.5”
12” 2.625”
Bottom View
Side ViewFront View
1.3.2 Flush Mount Surface Mounting Kit Dimensions and Installation
Flush mount unit (See page 11 for flush
mount enclosure dimensions) can be
mounted ON a wall or pilaster and NOT IN
the wall by using the optional flush mount
surface mounting kit (P/N 1814-152). This
is useful when cutting a large hole into a
wall or pilaster would be very difficult
(marble or granite for example) .The flush
mount surface mounting kit is a trim ring
that fits around the flush mount enclo-
sure. The enclosure and trim ring get
installed directly on the wall using
appropriate hardware (not included) after
running all necessary conduit to the
enclosure. Be sure the unit is mounted
securely and is not subject to vibration
from closing doors or gates.
Examples of some
small holes in the
wall that may be
needed, depending
on how you choose
to run the wiring.
1”
.375”
Trim Ring
Flush Mount
Enclosure
Knock-outs
Mounting Screws
(Not supplied)
Wall
Trim Ring
1.125” Dia
1.5”3” 3” 3”
1.125” Sq
1.5”
.875”
1.125”
.875” 1”
Conduit run
to junction box
Conduit
sweep
run
Mount On a Surface
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
A
Z
CALL

1835-065-J-7-14
14
1.4 Wall Mount Dimensions
Wall mount units are designed to be mounted directly onto a wall without the need of cutting a large hole as is necessary with
flush mount units. Be sure the unit is mounted securely and is not subject to vibration from closing doors or gates.
15”15”
13.25”13.25” 3.5”
Bottom View
Side ViewBack View Front View
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
CALL
Z
A
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
A
Z
CALL
7
7
8
8
9
9
4
4
5
5
6
6
1
1
2
2
3
3
0
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
A
Z
CALL
1835
1837
10.125”
1.5”
3.625” 3” 3”
10.875”
2.75”
9” 2.125”
25” Dia. Mounting Hole
.875” Dia

1835-065-J-7-14 15
1.5 Memory Chip Replacement
The telephone entry system is shipped with the memory chips already installed in the unit. However, if you need to
replace the memory chips (to match an older unit, for example), follow the instructions below. See 3.1.3 Memory Chip Identifi-
cation for information about the memory chips in your specific telephone entry system.
DO NOT install the memory chips with power to the telephone entry system turned ON. Attempting to install the memory
chips with power on will irrevocably damage the chips. Memory chips are a static sensitive component. Discharge any static
electricity from your hands by touching a proper ground device before touching the control board. Handle the memory chips
with care, the pins bend easily.
DO NOT install the memory chips UPSIDE DOWN. this will cause permanent damage to the chips. Be sure that the memory
chips are seated correctly in the sockets.
CAUTION
1830 Series Circuit Board Memory Chip Locations
Dimple MUST be at
the top of the chip!
Dimple MUST be at
the top of the chip!
Locked
Release
Press Fit
Be Careful!
NC
NO
NO
RING NC C
ON
CLK
SEN
SPK
VOL
FEED
BACK
RS 232
ELEVATOR
1234 5 67891011121314
1
2
3
MIC
VOL
OFF
KEYPAD
321
321
321
MASTER
CODE
16AC16ACBAT1NO1NC1C2RY2CAZIMC5VDCIMDSPKRCOMMICPSWCGNDPHONE
Power MUST be OFF to the Circuit Board!!
Discharge any static electricity from your hands by touching a proper ground device before installing chips!

1835-065-J-7-14
16
1.6 Postal Lock Installation
At some locations, such as gated communities, it will be necessary to provide access to the mail carrier so that they can
deliver the mail. Mail carrier access will be provided by the installation of an Arrow Postal Lock. This is the same lock that the
Post Office uses for gang mailboxes. These locks are not available to the public. The installer or the building owner/manager
will have to call the Post Office and arrange for the installation of this lock into the telephone entry system. All DoorKing
commercial telephone entry systems are designed to accept installation of the postal lock.
Prior to installation of the postal lock, be sure power to the telephone entry system is turned OFF.
1. Remove the hole plug on the faceplate of the telephone entry system.
2. Cut the wire tie wrapped around the switch ONLY when installing postal lock.
3. Remove the two hex nuts from the postal lock-mounting studs. Mount postal lock on the studs and secure with the hex nuts.
When the lock is installed, the pawl of the lock, in the extended position is depressing the switch. When the mail carrier inserts
his key and turns the postal lock, the pawl is withdrawn into the lock and the switch will activate the relay for the programmed
strike time, that has been programmed for this feature.
Factory default settings for the Postal Lock Switch: After the key has been turned, Relay 1 will activate (section 3.3.4) for One
(1) second of strike time (section 3.3.1). The switch input feature (section 3.2.7) is factory set to “activate a relay” and not “dial
a phone number”.
A
Z
CALL
789
456
123
0
OPER
OPER
WXYZ
WXYZ
TUV
TUV
PQRS
PQRS
MNO
MNO
JKL
JKL
GHI
GHI
DEF
DEF
ABC
ABC
SP
SP
Hole Plug
Nylon Hex Nuts (Existing) Existing postal lock-mounting studs
located inside the faceplate of
the telephone entry system.
Prewired
Postal Lock
Switch
Pawl
NC Blue Wire
White Wire
Com
Extended Pawl
Com
NC
Withdrawn Pawl
Relay Activates
Com
NC

1835-065-J-7-14 17
Low Voltage/
Communication
Wire Conduit
High Voltage
Power Wire
(115 V) Conduit
Electrical field from high voltage wires.
6” minimum
Underground Cutaway
SECTION 2 - WIRING
Be sure that you use proper wire that has an insulation
rated for an underground environment. All wires
should be placed in conduits. Proper pre-planning can
greatly ease the installation and wiring of this system.
Always check with the local building code to determine
the type of wire required in your municipality.
DO NOT run high voltage (115 V) power lines and low voltage/communication lines in the same conduit. These should be in
separate conduits at least six (6) inches apart. Be sure that all phone line wiring is twisted and completely isolated from ground.
Prior to installing wiring to the telephone entry system, we suggest that you become familiar with the instructions, illustrations,
and wiring guidelines in this manual. This will help insure that you installation is performed in an efficient and professional
manner.
The wiring of the telephone entry panel is an extremely important and integral part of the overall access control system. Use
proper wire for the communication line, power wires, and be sure that the system is properly grounded. Check all local building
ordinances and building codes prior to installing this system. Be sure your installation is in compliance with local codes.
Telcom Access Standards. It is not permissible for customers to use the telcom network lead-in cable to provide the intercom
function between the gate and the house. New Zealand Customers: All door and gate entry systems wiring must comply with
PTC106: March 2008, Section 9.
WARNING If this telephone entry system is used to control a vehicular gate with an automatic gate operator, the telephone
entry system must be mounted a minimum of ten (10) feet away from the gate and gate operator, or in such a way that the
user cannot come into contact with the gate or gate operator when using this entry system. If this unit has been installed
closer to the automated vehicular gate, do not proceed with any wiring until the unit has been moved and re-installed so
that it is in compliance with these instructions.
This telephone entry system contains a number of static sensitive components that can be damaged or destroyed by static
discharges during installation or use. Discharge any static prior to removing the circuit board from the enclosure by touching
a proper ground device.
Use only the two (2) supplied transformers (or UL listed equivalent) to power the telephone entry and access control system
and any 26, 30 and 31 Bit wiegand input devices that use 16.5 VAC, 20 VA. DO NOT power any other devices (expansion
boards, electric strikes, magnetic locks etc.) from these power transformers.
Note: Transformers are not supplied on units sold outside the United States. An Inherently Protected Transformer must be used
to power this device. Use only transformers that are listed by a recognized testing laboratory to power the telephone entry
system.
Wiegand wire runs are 500-feet maximum. Use
6-conductor stranded wire with overall shield. 18, 20,
22 or 24 gauge is sufficient for these connections.
“Optional” 12 volt .8 amp hour gel-cell batteries (DoorKing P/N 1801-008) can be installed to provide stand-by power in the
event of a power outage. Two batteries are required, one for the system power and one for the auxiliary terminal power.
CALL
Z
A
500 ft Max
26, 30, 31-Bit Wiegand Device
CALL
Z
A
2.1 Wiring Guidelines
2.1.1 Power
2.1.2 Wire Runs
Up to 100 feet, use 18AWG, 600 volt insulated wire.
Up to 200 feet, use 16 AWG, 600 volt insulated wire.
The importance of proper AWG power wiring cannot be over stressed!
Wire polarity does not matter
Power wires are susceptible to noise and hum pickup; therefore
it is preferable that you keep power wire runs as short as possible.
Two 16.5 VAC, 20 VA for
1833, 1834 and 1835.
One 16.5 VAC, 20 VA and
One 16.5 VAC, 40 VA for 1837.

1835-065-J-7-14
18
The use of surge suppressors can significantly reduce the chance of component failure because of static charges or surges.
DoorKing recommends Installing a Phone Line surge suppressor (DoorKing P/N 1877-010 or equivalent) and a Low Voltage
surge suppressor (DoorKing P/N 1878-010 or equivalent) to help protect the entry system from power surges.
Proper grounding of this system is a requirement. To be effective, ground connections should be made with a minimum 12
AWG, 600 volt insulated wire to a ground point within 10 feet of the telephone entry system. The ground point must be at an
electrical panel, a metallic cold water pipe that runs in the earth, or a stainless steel grounding rod driven at least ten (10) feet
into the soil. A architectural style mounting post anchored to concrete does NOT make a good ground.
Install on each
16.5 VAC Transformer Surge suppressor within 3 ft of ground source.
POWER LINE
1878-010
Low voltage surge suppressor
within 10 ft of entry system.
CALL
Z
A
Some Acceptable Ground Sources
Ground to a metallic cold water pipe.
Ground
Wire
Ground
Wire
Ground to an existing electrical system.
Electrical
Panel
Grounding rod 10 feet in soil.
IMPORTANT: Ground wire shown without
safety protection for clarity. Make sure
ground wire is protected from being
touched or electrical shock could occur!
Phone line surge suppressor
within 10 ft of entry system.
CALL
Z
A
Surge suppressor within 3 ft of ground source.
Phone Company
PHONE LINE
1877-010
2.1.3 Grounding
2.1.4 Surge Suppression
2.1.5 Expansion Boards and Elevator Control
2.1.6 Ferrite Filter
I f Expansion Boards are being used with this system, refer to the Installation and Wiring manual that came with the Expansion
boards, for detailed information on wiring Expansion boards to the PC programmable telephone entry system.
If Elevator Control is used with this system, refer to the Elevator Control Installation and Wiring manual for detailed information
on wiring the elevator control boards to this system and to the elevator push button control panel.
The Telephone Entry System comes with two (2) Ferrite Filters. These will help
prevent noise and hum pickup in the phone lines. One is installed around the 16 VAC
power wires on the main terminal #19 and #20. The second is installed around all the
wires connected to the aux terminal.
To install the ferrite filter, release the
clip on the side to open the filter,
place the wires in the circular core
and snap the filter closed.
Power Wires
on all models
Auxiliary Wires
16AC
20
19
18
17
16
15
14
16AC
Main Terminal
Aux Terminal
BAT
1NO
1NC
2RY
2C
14
12 13
11
10
9
8
7
6
5
4
3
2
1
Clip Release
Clip Release
#1 #2
Phone Line Surge Suppressor
Low Voltage Surge Suppressor