DORANI TOUCH Series User manual

Cloud Indicator WiFi Indicator
Check Internet Connection and WiFi is operational
Follow VDP Guide and Redo WiFi Connection
Power Cycle Modem/Router
Power Cycle Intercom System
Follow VDP Guide and Redo WiFi Connection
NO internet connection to WiFi service, wait internet to reconnect
Follow VDP Guide and Redo WiFi Connection
If WiFi Switch remains OFF, contact technical support
DORANI TOUCH - VDP CONNECT - TROUBLESHOOTING GUIDE
Default WiFi and Attempt reconnect - Settings, General, Right Arrow,
Restore to Default, Clear Wifi Settings, ?
If the WiFi Switch remains OFF, Power Cycle Intercom at Power Supply (or
remove green plug from rear of monitor)
WiFi
If Problem remains, it could be a network provider issue blocking SIP
communications and connections (Dorani Support can identify however
not rectify as is provider issue
Modem/Router has blocked SIP Device Connection, Power Cycle
Modem/Router and Intercom
For App connectivity WiFi and Cloud Connections need to be Stable
WiFi not Connected
WiFi Signal
WiFi Trouble
NO Wifi visible
No Troubleshooting Required for WiFi
Cloud Connection
Power Cycle Modem and Intercom as above
Check if Phone App shows "Connected", if NOT then Server may be under
maintenance, check back shortly
If Problem remains, it could be a network provider issue blocking SIP
communications and connections (Dorani Support can identify however
not rectify as is provider issue
No Troubleshooting Required for WiFi
Connection GOOD
No Connection
Check Internet Service is stable
Technical Support: [email protected]

Check Monitor is correct as per previous page
Microphone Permissions may not be allowed, check phone settings
NO DIVERSION
Check Intercom System is "Set to Divert Call Always" under CALL SCENE MENU
Check when Pressing "Home" on the App it connects to your Device, if not
follow Guide and Rescan your account (e.g. if you see TEST ACCOUNT)
If Connection is not acheivable, server may be down for maintenance, check back
shortly
Check VDP App is Connected, if not connected try WiFi and 4G/5G service if
one connects and the other does not, may be temporaty connection issue on
that service. Try again later
If Connection remains Disconnected, try following VDP connection guide to
reconnect phone with service
Adjust Audio in Mobile App, MENU Lines > Settings > Audio, adjust until desired
outcome
If you are experiencing APP issues, Check ALL functions on Monitor Operate correctly first, if the fault
exists at the monitor it will be replicated on the APP
Technical Support: [email protected]
Audio Volume
Press Home Button on App, Wait for Image, Press and Hold Microhone and talk
for 5 seconds, release, you should hear at the outdoor station. Hang Up the
App. Test Call and Audio Functions
No Video
Poor Internet Connection at Monitor or Phone, Try alternate (4g, etc)
Reboot Modem/Router and Intercom
It could be a temporary Outage of Port block on the provider, try again shortly,
if problem perists contact tech support.
Reboot Mobile Device
Notifications ONLY and NOT calling (Apple IOS Only)
In the VDP App, MENU Lines > Settings > Call > Enable Call Scene (Turn ON)
Notifications
Reboot Modem
1 Way Audio
Check Functionality of Audio at Monitor - If all GOOD proceed