Doro Sara User manual

Service manual/Technical handbook
Doro Sara Carephone
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©2016 Copyright Doro AB, Rev A.
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Table of Contents
1PRODUCT VERSIONS...............................................................................................................5
2SAFETY INFORMATION............................................................................................................6
3DORO SARA CAREPHONE......................................................................................................7
4DESCRIPTION OF FUNCTIONS ..............................................................................................7
4.1 ALARM PROCEDURE ..............................................................................................................9
4.2 LOG ALARM,ACKNOWLEDGEMENT MESSAGE.....................................................................11
4.3 TEST ALARM ........................................................................................................................11
4.4 INACTIVITY ALARM ...............................................................................................................12
4.4.1 Inactivity alarm 6-12.....................................................................................................13
4.5 CALL-BACK AFTER ALARM...................................................................................................14
4.6 AUTO-REPLY IN THE EVENT OF CALL-UP.............................................................................14
4.7 INTRUDER ALARM ................................................................................................................15
4.8 ALARM RECEIVERS..............................................................................................................16
4.9 VOICE SYNTHESIS................................................................................................................17
4.9.1 Recording with Doro Configuration Software...........................................................18
4.9.2 Recording of ID locally on the carephone ................................................................18
4.9.3 Recording with remote programming by phone/mobile..........................................18
4.10 ALARM TYPES......................................................................................................................19
4.11 OPERATIONS MONITORING..................................................................................................21
4.11.1 Activation of operations monitoring function .......................................................22
4.11.2 Several alternative recording options...................................................................23
4.11.3 List of types of intervention/task............................................................................23
4.11.4 Calling i-care®reception equipment.....................................................................24
4.11.5 Check-in indication to emergency service centre and i-care®...................................24
4.12 ALARM CODES AND ALARM TYPES WITHOUT PROGRAMMING REQUIREMENT................24
4.13 ERROR INDICATIONS AND DIAGNOSTICS.............................................................................25
4.13.1 Battery failure in radio unit.....................................................................................26
4.13.2 Battery failure in central unit..................................................................................26
4.13.3 Power failure............................................................................................................26
4.13.4 Line error ..................................................................................................................27
4.13.5 Radio interference...................................................................................................28
4.13.6 Non-read error message........................................................................................28
4.13.7 Logging of events, diagnostics..............................................................................29
5INSTALLATION .........................................................................................................................29
5.1 GENERAL.............................................................................................................................29
5.2 RANGE CONTROL.................................................................................................................31
5.3 CABLE CONNECTIONS,MODULAR JACK...............................................................................32
5.3.1 POWER, 4-pin modular jack ......................................................................................32
5.3.2 TELE, 6-pin modular jack ...........................................................................................33
5.3.3 AUX, 8-pin modular jack in DORO SARA................................................................33
6PROGRAMMING.......................................................................................................................35
6.1 DEFAULT SETTING...............................................................................................................36
6.2 ACTIVATE REMOTE PROGRAMMING.....................................................................................36
6.3 PROGRAMMING PROTOCOL.................................................................................................37
6.3.1 Programming of phone numbers (T1-T6).................................................................37
6.3.2 Programming of alarm code (C1-C6)........................................................................37
6.3.3 Programming of radio alarm buttons (R1-R9)..........................................................38
6.3.4 Change alarm type for radio unit ...............................................................................38
6.3.5 Programming of 'Answer phone calls using radio button'......................................38
6.3.6 Programming of Pre-alarm.........................................................................................38
6.3.7 Programming of 'Battery alarm directed at T5' ........................................................39
6.3.8 Programming of 'Ringing signal in speaker'.............................................................39
6.3.9 Programming of inputs 1-2 in DORO SARA............................................................39
6.3.10 Programming of 'Time between call-ups'.............................................................39
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6.3.11 Programming of 'Number of call attempts'...........................................................39
6.3.12 Programming of 'Auto-reply' ..................................................................................40
6.3.13 Programming of BACKUP 1 ..................................................................................40
6.3.14 Programming of maximum time for failed test signal from radio unit ..............40
6.3.15 Programming of 'Call-back time' ...........................................................................40
6.3.16 Programming of the central unit's buttons...........................................................41
6.3.17 Programming ”Change Alarm type”......................................................................41
6.3.18 Programming of Log Alarm....................................................................................42
6.3.19 Programming of Test Alarm...................................................................................42
6.3.20 Programming of special functions.........................................................................42
6.3.20.1 SPECIAL 1........................................................................................................................43
6.3.20.2 SPECIAL 2........................................................................................................................44
6.3.20.3 SPECIAL 3........................................................................................................................44
6.3.20.4 SPECIAL 4........................................................................................................................45
6.3.20.5 SPECIAL 5........................................................................................................................45
6.3.20.6 SPECIAL 6........................................................................................................................46
6.3.20.7 SPECIAL 7........................................................................................................................46
6.3.20.8 SPECIAL 8........................................................................................................................47
6.3.20.9 SPECIAL 9........................................................................................................................47
6.3.20.10 SPECIAL 10 ................................................................................................................48
6.3.20.11 SPECIAL 11 ................................................................................................................48
6.3.20.12 SPECIAL 12 ................................................................................................................49
6.3.21 Programming of Inactivity alarm ...........................................................................49
6.3.22 Programming of ACCESS code............................................................................49
6.3.23 Customer-specific programming...........................................................................49
6.3.24 Default setting of carephone..................................................................................50
6.3.25 Programming of time ..............................................................................................50
6.3.26 Programming of date..............................................................................................51
6.3.27 Programming of time interval for certain alarm type..........................................51
6.3.28 Recording of voice for alarm type.........................................................................52
6.3.29 Conclude remote programming.............................................................................52
6.4 PROGRAMMING RADIO UNITS,E.G.RADIO ALARM BUTTONS...............................................52
6.5 PROGRAMMING EQUIPMENT................................................................................................54
6.5.1 Doro Configuration Software......................................................................................54
6.6 TUNSTALL AND VITALCALL PROTOCOL................................................................................55
6.6.1 Programming in Tunstall mode..................................................................................56
6.6.2 Tunstall programming tree..........................................................................................56
6.7 BS8521 PROTOCOL............................................................................................................57
6.7.1 Programming in BS8521 mode..................................................................................57
7TELECARE VOICE SUPPORT..............................................................................................58
8MAINTENANCE.........................................................................................................................60
8.1 CLEANING............................................................................................................................60
8.2 REPLACING THE BATTERY PACK..........................................................................................60
9ACCESSORIES .........................................................................................................................61
10 TECHNICAL DATA...................................................................................................................61
11 ENVIRONMENTAL INFORMATION.......................................................................................63
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Version history
Rev
Date
Comments
0.1
2016-02-22
First version
1.0
2016-12-09
Released version
The information in this document may become obsolete without prior
notice. The only guarantees for Doro’s products and services are those that
are expressly referred to in the guarantee conditions in the guarantee
supplied with such products and services. Nothing in this document should
be interpreted as a more comprehensive guarantee. Doro accepts no
responsibility for any technical errors, printing errors or omissions in this
document.
1 Product
The Doro Sara, type 4250 carephone support:
Analogue telecommunications interface with lightning protection
Central alarm unit with two-way radio for assistance, telecare,
telemedicine, time/staff recording and intruder/bogus caller alarm
Microphone and loudspeaker with selectable duplex or simplex
Flash-type microprocessor with power-saving function
Input for programming and service
Elliot radio-alarm button
Voice synthesis
Two opto-isolated inputs
Relay output
Rechargeable batteries
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2 Safety information
The compartment for battery replacement may be opened only by
authorized persons.
Only use recommended battery type as stated in Section “Technical Data”
CAUTION –Risk of explosion if battery is replaced by an incorrect type.
Disposal of used batteries should be made in an environmentally friendly
way.
Only use recommended power supply as stated in Section “Technical Data”
Important Information
All systems using radio and network communication are subject to
interference beyond the user’s control.
Products from Doro are designed to minimise the impact of such
interference. Nevertheless, the user must be aware that system
components can be subjected to interference or other influences that may
cause malfunction.
It is therefore important to regularly check that every part of the system
works in all areas in which it is installed, especially radio communications.
Contact your supplier immediately if you suspect any malfunction.
Users should pay particular attention to the risk of disruption from
products which communicate using the same or adjacent frequencies.
Do not use strong radio transmitters, GSM equipment, DECT phones or
cordless headphones in the carephone proximity.
When connecting or disconnecting external accessories, the carephone
should be turned OFF and the power supply should be disconnected from
the unit.
For further information, please contact your supplier, refer to the service
manual or the documentation at www.Doro.com
Always read and follow the safety information accompanied by this
symbol
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3 Doro Sara carephone
The Doro Sara carephone uses State-of-the-art technology for optimum
operational safety and performance and, it is based on experiences from
previous generation carephones.
The Doro Sara carephone benefits from:
Excellent protection against overvoltage caused by lightning.
Professional radio technique.
Optional synthetic voice and recording of ID.
Two opto-isolated inputs and one relay output. The alarm types on
the inputs can be programmed/selected as NC or NO.
Facility to send Check-in and Reset information about home-care
staff to certain alarm receivers. The information can be used to
calculate time worked. It also makes it possible to locate the staff.
The carephone can manage both alarms and time accounting (i.e.
activity logging) using Doro i-care®software.
The latest 32 events are logged, stating alarm type, time and which
of the alarm recipients (T1-T6) the carephone has tried to call.
Reading can be done with the 'Doro Configuration Software'.
Programming with computer.
Waterproof alarm button with a number of accessories such as clips,
wristband, neckcord and Doro’s Easy Press Concept (EPC)
Nine different radio units can be programmed to a Doro Sara.
4 Description of functions
The carephone is supplied complete with an Elliot radio-alarm button,
power supply, telephone cable and directions for use.
The carephone has three buttons on the front:
Button with red symbol (ALARM) to activate alarm (the
basic function is Alarm Type 10, i.e. assistance alarm)
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Button with yellow circle symbol (SERVICE) to call
relatives, Alarm Type 90.
Can also be used for CHECK-IN LOGGING.
Button with green square symbol (STOP) to interrupt
alarm call.
Can also be used as an 'activity button' for when the
passive-alarm function is used. For time recording the
button is used for 'Check Out'.
The button can, with certain restrictions, be
programmed to another function by assigning them
with another alarm type.
On the back of the alarm there are three modular connectors and a switch.
POWER (4-pin) for mains adapter and connection to PC for
programming
TELE (6-pin) for telephone line
ON/OFF Connection and disconnection of power.
AUX Connection of inputs, relay output, and for the central power
supply.
TELE
POWER
OFF ON
AUX
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There are three LEDs on the front of the unit. When the alarm is running
on internal battery, they are normally off. The LEDs are used to indicate
mains operation and when programming.
POWER (GREEN)
Steady light: indicates mains operation and received
radio signal when programming radio transmitters.
Flashing light: mode for programming the radio
transmitters.
ALARM (RED)
Flashing slowly: when calling alarm receiver.
Flashing rapidly: when connected to alarm receiver.
ERROR (RED)
Steady or flashing light: if there is an error.
4.1 Alarm procedure
The alarm can be activated using the buttons on the front, radio units, e.g.
radio alarm buttons, radio telecare sensors, e.g Fall Detector, or external
wire-connected units’ trough the 8-pin AUX connector.
In the event of an alarm, the carephone calls the alarm receiver
programmed to T1. If the alarm call does not become acknowledged it
calls alarm receiver T2, etc. After T4 the carephone calls T1, unless the
sequence T1-T6 is selected using SPECIAL5, m=1. An alarm receiver can be
an ordinary telephone or an emergency alarm receiving centre.
Acknowledgement means that the recipient confirms the alarm call has
been received. In case of an ordinary phone by pressing ‘4’. In case of an
emergency alarm receiving centre, by transmitting an acknowledgement
message. If SPECIAL5 is set, n=8. Acknowledgement only takes place when
disconnection using 0 is carried out with an ordinary phone.
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Up to 6 different alarm receivers can be programmed, T1-T6. The unit
makes a total of 15 call attempts until acknowledgement is received.
If the alarm receiver is an ordinary phone or mobile phone, e.g. at a
neighbour or relative, Doro Sara can identify itself with a recorded voice
message. If the alarm is a voice-connected alarm, speech can be
established both directions. If the alarm is a technical alarm, no speech
connection is established. With speech-connected alarms, voice control can
be made using the phone's buttons '7' and '8’. Automatic disconnection
takes place after 2.5 minutes unless the alarm recipient renews the time by
pressing a button, e.g. '4'. Before disconnection a warning tone is heard.
Disconnection takes place using the phone's '0' button.
If the alarm recipient is an emergency alarm receiving centre, an alarm
code has to be programmed for identification. The emergency alarm
receiving centre normally provides the alarm code. Six different alarm
codes C1-C6 can be programmed. They correspond to alarm receiver T1-
T6. If only C1 is programmed it is used for all alarm receivers.
Every alarm activation has its own alarm type. When an alarm is placed to
an emergency alarm receiving centre, the alarm will automatically be
presented on the operator’s monitor. Some alarm types are voice-
connected, e.g. assistance alarm, whilst others call silently, e.g. battery
alarm. See section Alarm Types.
The Yellow button can be used either as a speed-dial button or for CHECK-
IN LOGGING. The function is set by selecting the alarm type for the button,
Alarm Type 90 for SPEED-DIAL and Alarm Type 71 for CHECK-IN LOGGING.
With SPEED-DIAL, the number programmed into T6 is called.
If CHECK-IN LOGGING has been selected for the Yellow button, a
characteristic signal is emitted when it is pressed. The POWER and ALARM
lights flash for 7 sec. to facilitate intervention recording, e.g. with i-care®
operational planning. If no intervention has been recorded, the alarm
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