Douwe Egberts Cafitesse 60 User manual

Version
Back Office
Manual
A Company
1.00 2006
700.703.054
March
Part number
Cafitesse 60

This manual has been compiled with the greatest care. Should you however still encounter errors or if you have any comments or
suggestions that would improve this manual, please send your reactions to the following facsimile number:
DECS International
Technical Service Department
Training and Documentation
FAX No. [phone]
Copyright ©Douwe Egberts Coffee Systems International BV. All rights reserved.
No part of this manual may be copied and/or published by means of printing, photocopying, microfilming or by any other means
whatsoever without the prior written consent of Douwe Egberts Coffee Systems International BV. This applies equally to the included
drawings and/or diagrams.
Douwe Egberts Coffee Systems International BV issues no explanation or guarantees with regard to the contents of this publication and
expressly disclaims all responsibility for any implied guarantees. Douwe Egberts Coffee Systems International BV reserves the right to
revise and change the contents of this manual without notice.

1.00 2006Version March I
ABOUT THIS MANUAL
This Back Office Manual is valid for:
DCafitesse 61 dispensers with fixed water connection,
DCafitesse 60 dispensers with removable water tank.
Who is the audience of this manual:
This document is a reference document for Trained Service Technicians.
You may not use it as a Training Manual that could replace technical training.
How to use this manual
Always read the safety instructions first.
All sections and paragraphs are numbered, see the table of contents.
The page numbers are placed at the bottom of each page.
Keep your information up to date
Service Information Bulletins
When the manufacturer applies changes to the dispenser, the manufacturer will issue Service
Information Bulletins.
When you receive an Service Information Bulletin:
1. File the sheet by number in section 8. of this document.
2. Mark the relevant pages in this manual to which the change applies to indicate the existence of an
update.
Modification Instructions
Changes that must be carried out for existing dispensers will be announced by Modification
Instructions. These are to be filed as section 9. in the Back Office Manual.

Back Office Manual Table of Contents
1.00 2006Version MarchII
About this manual I. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1. Introduction and Safety 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.1 Introducing 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.2 Safety instructions 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2. Unpacking and installation 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.1 Installation requirements 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.2 Installation procedure 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.3 Handing over the dispenser to the customer 6. . . . . . . . . . . . . . . . . . . . . . . . . . .
2.4 Main components 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.5 Specifications 8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3. Faults 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.1 Dispenser status/error indications 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.2 Troubleshooting 5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4. Programming mode (Software version 5.05) 1. . . . . . . . . . . . . . . . . . . . . . .
4.1 Operator mode 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.2 Service Mode 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.3 Service device 18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.4 Summary of standard machine and receipe settings 20. . . . . . . . . . . . . . . . . . . .
5. Functions 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.1 Water system (A) 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.2 Dosing system (C) 11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.3 Product Delivery (D) 14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.4 Cooling System (F) 15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.5 Housing (G) 19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.6 Machine Control (K) 22. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.7 External options (L) 31. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.8 Payment system (P) 33. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6. Preventive maintenance (reserved) 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7. Service code numbers 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.1 Water system (A) 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.2 Dosing system (C) 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.3 Product delivery (D) 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.4 Cooling system (F) 5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.5 Housing (G) 6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.6 Machine control (K) 8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8. Service information bulletins 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9. Modification instructions 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9.1 Upgrading the C60 software 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10. Spare parts catalogue 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.1 Dispenser with fixed water connection 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.2 Dispenser with removable water tank 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.3 Water system (fixed connection) 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.4 Water system (removable water tank) 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.5 Water system components 5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.6 Electrical parts (Standard version) 6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.7 Electrical parts (USA/CND version) 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.8 Cooling compartment −rear side 8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.9 Front side / door 9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.10 Front side / operation panel 10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.11 Dosing assembly 11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Back Office Manual
1.00 2006Version March H1 −1Introduction and Safety
1. INTRODUCTION AND SAFETY
1.1 Introducing
The Cafitesse 60 is a liquid coffee dispenser for small outlets in the out−of−home market with an
average consumption of 30 cups per day. The dispenser can deliver a variety of drinks subject to the
choice of the customer for the following combination of ingredient packs:
Dcoffee & milk
Dcoffee & coffee
Dcoffee & decaf coffee
The dispenser can also deliver hot water for tea or other instant drinks.
The dispenser can provide drinks per cup or pot.
A special pot with vacuum flask is available as accessory.
1.1.1 Office Coffee Service (OCS)
The Office Coffee Service (OCS) concept is based on:
DDelivery of coffee and other ingredients,
DPreventive maintenance and small repair (on−site).
For extensive maintenance or repair the dispenser will be returned to the workshop to minimize
disturbance for the customer.

Back Office Manual
1.00 2006Version MarchH1 −2 Introduction and Safety
1.2 Safety instructions
1.2.1 General remark concerning safety
This subsection is intended as an overview of the warnings and instructions used in this manual that
must always be observed.
The following general safety precautions apply to the operation and maintenance of the dispenser and
must always be observed. Non−observance of these instructions or any other safety precautions mentioned
in this manual could impair the dispenser safety standards, lead to dangerous situations, and the
manufacturer cannot be held responsible for possible damages.
Service technicians must thoroughly read and understand the Back Office Manual and operating
instructions before they can install the dispenser and put it into operation.
The service technician must hand over and explain the operating instructions to the customer.
Installation, start−up, programming and, if required, repair of the dispenser must be performed by
trained and authorized service technicians only.
1.2.2 Hazard intensity levels
There are different levels of hazard intensity, identified by pictograms. The level of hazard is
determined by the following definitions;
DANGER: Sudden hazards, that WILL lead to either serious personal injury or death.
WARNING: Hazards due to dangerous behaviour that CAN lead to either serious injury or
death.
General warning.
Risk of electric shock.
Risk of contact with (very) hot liquids or objects.
CAUTION: Hazards due to dangerous behaviour that can lead to either minor injury to
persons or damage to product.
DO NOT:
YOU MUST: Follow up these actions to prevent either minor injury to persons or damage to
product.
Wash you hands.
Wear protective spectacles.
Wear protective gloves.
ATTENTION: Pay particular attention to the remark proceeded by this symbol.

Back Office Manual
1.00 2006Version March H1 −3Introduction and Safety
OPERATION
DDo not use the dispenser for other than the intended use.
DThe dispenser is intended for in−door operation only.
DDo not place the dispenser too close to a sink (wet) or cooking device (hot).
DThe liquids delivered by the dispenser are hot.
DKeep hands and body parts clear from the delivery area while the dispenser is producing the
hot beverage.
DKeep children away from the dispenser.
DPlease allow the internal boiler to cool off before you relocate or move the dispenser
(recommended waiting time is 3 hours).
DIf you do not use the dispenser for 8−48 hours:
1. Use the power button to set the dispenser in stand−by mode.
2. Close the water supply.
DIf you plan to stop using the dispenser for a longer period of time:
1. Remove all ingredients from the dispenser.
2. Clean and flush the dispenser.
3. Disconnect the power cord.
4. Close or disconnect the power supply.
5. Allow the water inside the dispenser boiler to cool down.
6. Drain the dispenser before you move the dispenser to another location.
DAlways connect to a source of filtered drinking water and/or use filtered drinking water to
(re)fill the water tank. Particularly at locations with poor water quality filtered water is highly
recommended or may even be required.
DObserve the indicated water pressure when a dispenser with a fixed water connection is
installed.
DThe drip tray capacity is limited to 500 ml/27 fl oz. (3~4 cups).
Empty the drip tray in case the beverage has been delivered while no cup or pot was present.
DThe customer should clean the dispenser on a daily and weekly basis as described in the
operator manual for hygienic and functional reasons.
DAlways observe basic hygiene and use only food−grade cleaning agents.
DClean the dispenser parts with a clean damp cloth. Never make the dispenser wet by
sprinkling or spraying.
DAlways keep the dispenser upright when moving.
DThe power supply should not be interrupted completely, because the cooling system will not
function.
DDo not store the dispenser at locations with a surrounding temperature below 0°C/34°F.
ELECTRICITY
DNever plug a power cord into a wall outlet (or unplug a power cord) when either part is wet or
either part is touched with wet hands.
DNever disable the safety mechanisms / systems.
DDo not operate any appliance with a damaged power cord or plug.
DAlways connect the dispenser to electric power supply in accordance with local regulations.
DAlways connect the dispenser to a properly fused electric circuit.
When the dispenser has been relocated, make sure that the dispenser does not overload the
capacity of the electrical circuit when plugged in.
Observe the local regulations!
DDo not connect the dispenser to any power source other than indicated on the rating label.
DNever immerse power cord or the dispenser in water or any other liquid.

Back Office Manual
1.00 2006Version MarchH1 −4 Introduction and Safety
INGREDIENT HANDLING
DEnsure that the cooling compartment is properly closed at all times (the ingredient quality
may otherwise deteriorate).
DStore ingredient packs only in a refrigerator at a temperature below 6°C/42.8°F.
DAlways check the expiration date on the package (‘best before date’) and use the ingredient
pack that has been stored for the longest period (first−in, first−out principle).
DNever disconnect power from the dispenser when it contains ingredient packs.

Back Office Manual
H2 −1Unpacking and installation1.00 2006Version March
2. UNPACKING AND INSTALLATION
2.1 Installation requirements
DRequired tools
−Torx T10 and T15 screwdriver.
−Crosshead screwdriver (ventilator).
−Socket head wrench (M4, coil)
−Socket spanner (M3, NTC / M4, boiler / M5,
cooling unit/ M6, power pack).
−Torque wrench (to assemble cold plate).
−Service device (to adjust set volumes, coffee
strength, etc.).
−Water pressure gauge (for dispensers with
fixed water supply).
DGeneral requirements
Ensure that the following requirements are met before you install the dispenser.
Always read the safety instructions (section 1.2 ) first .
Ambient temperature 1 to 32 °C / 34 to 90°F
Humidity up to 80% RH
Power supply Europe : 200V −240V / 11A −19A
USA/CND : 110V −120V / 13A −12 A
Water supply
(fixed water
connection)
Water pressure allowed: −Min. 0.5 bar dynamic pressure /
−Max. 10 bar static pressure.
(measure in case of doubt).
Water flow 2 l./min.
Always operate in compliance with local regulations.
Location Avoid direct exposure to: −extreme temperatures,
−humidity
−vibration and
−excessive amounts of dust.
Place the dispenser: −on flat and horizontal surface,
−surface must hold at least 26.5 Kg. and
−beyond the reach of children.
Transportation /
Storage
Dimensions
Weight
Humidity
Temperature
see section 2.2.1.
28.3 Kg.
up to 90% RH
−5 to +50 °C / 23 to 122°F
675 mm
26.6”
420 mm
16.5”
400 mm
15.7”
715 mm
28.2”
120 mm
4.7”
132 mm
5.2”
Always keep sufficient space around the
dispenser for ventilation and repair purposes.
Fig. 1 Dimensions

Back Office Manual
H2 −2 Unpacking and installation 1.00 2006Version March
2.2 Installation procedure
NSF
(US) 5.1
6.
2.
7.
8.
3.
5.2
6.
2.
8.
7.
3.
Fig. 2 Installation: Fixed water connection Fig. 3 Installation: Removable water tank
* The numbers correspond with the steps of the procedure.
1. Unpack
2. Install drip tray
3. (Re−)place button name−plates
4. Attach product stickers
5. Water supply
5.1 Place water stop, install water filter** and connect water supply hose (length= 1150 mm / 45.2”)
5.2 Fill water tank
6. Connect (length= 1600 mm / 63.0”)
7. Switch on dispenser
8. Place ingredient packs
9. Run the cleaning program
10. Program and calibrate
** Size and type of filter may vary depending on local circumstances. Not illustrated.
2.2.1 Unpack the dispenser
840 mm
33.1”
497 mm
19.6”
497 mm
19.6”
28.3 Kg −Drip tray/drip grid
−Power cord (length: 1600 mm / 63.0”)
−Vacuum flask
−Brush (for dosing coil cleaning)
−Button name−plates
−Product stickers
−Operator manual
−Quality contol card
Optional
−Funnel
−Y−tube with 3 hoses
−Sachet RENEGITE (4x50gr.), descaler
−Measuring cup
Fig. 4 Unpacking

Back Office Manual
H2 −3Unpacking and installation1.00 2006Version March
2.2.2 Install drip tray and drip grid
1.
2.
Fig. 5 Drip tray
2.2.3 (Re−)place button name−plates
1. Open the door.
2. Remove the two caps (Fig.6 a. + b.).
3. Remove the front−cover (Fig.6 c.).
4. Remove the push buttons with the name−plates (Fig.7 ).
5. Replace the button name−plates and assemble in reverse order.
6. Go to the ’Service Mode’
Dfor button 1 (Fig.7 a.) see section 4.2.5
Dfor button 2 (Fig.7 b.) see section 4.2.5
Dfor button 3 (Fig.7 c.) see section 4.2.5
Dfor button 4 (Fig.7 d.) see section 4.2.5
a.
b. c.
Fig. 6 Front cover Fig. 7 Button name−plates
a.
b.
c.
d.
2.2.4 Attach product stickers
1. Open the door.
2. Attach product stickers
Fig. 8 Attach product stickers

Back Office Manual
H2 −4 Unpacking and installation 1.00 2006Version March
2.2.5 Water supply
2.2.5.1 Fixed water connection
Important
−Ensure that the installation conditions are met before you install the fixed water connection (see
section 2.1).
−Always observe local regulation regarding plumbing!
1. Connect the water stop. (Specifications see section 5.7.1.)
2. Read the filter instructions (as provided by its manufacturer)
3. Connect the filter to the water supply.
4. Flush the filter.
5. Connect the filter to the dispenser.
6. Open the tap.
1
1.
3.
5.
4.
6.
Fig. 9 Install to the water supply
2.2.5.2 Removable water tank version (Not available for USA/CND−version)
1. Remove the lid.
2. Lift the cold water tank using the handle.
3. Clean the inside with a brush and a food−grade cleaning agent.
4. Rinse the water tank.
5. Fill the tank with clean tap water. (Do not overfill!)
6. Reinstall the water tank.
Fig. 10 Install the water tank

Back Office Manual
H2 −5Unpacking and installation1.00 2006Version March
2.2.6 Connect the power cord
The boiler fills with water and the dispenser will go in the ’off’ mode.
Immediately hereafter the Peltier element will be activated.
The temperature will appear in the display until it reaches 5°C.
For NSF the temperature of the cooling system will always be displayed.
Fig. 11 Power supply
2.2.7 Switch on the dispenser
Press the on/stand−by button as illustrated to switch the dispenser on.
Immediately hereafter the heating element is activated.
The flashing thermometer ’boiler temperature low indication’ remains in the display until the operational
temperature has been reached. This takes approx. 8 minutes for 230V or up to 10 minutes for 120V
dispensers.
Fig. 12 Stand−by button
2.2.8 Place ingredient packs
1. Wash your hands (hygiene!!)
2. Remove the foil from the pack.
3. Install the ingredient packs (both1,25 l/42.3 fl oz).
a. Check the expiration date on the pack,
b. Shake the pack 10 times,
c. Open the pack and unfold dosing tube,
d. Place the pack in the cooling compartment,
Dleft pack is coffee or other ingredient (Fig.13 a.)
Dright pack is always coffee (Fig.13 b.)
e. Close the door of the dispenser.
a. b.
Fig. 13 Ingredient pack placement
2.2.9 Run the cleaning program
Go to the ’Operator Mode’ (section 4.1.2)

Back Office Manual
H2 −6 Unpacking and installation 1.00 2006Version March
2.2.10 Program and calibrate
Go to the ’Service Mode’ to calibrate the dispenser:
1. Run the Automatic Temperature Adaptation Program (ATAP, see section 4.2.7).
Optional, see section 5.1.6.1 for details.
2. Calibrate the water dosing quantity (section 4.2.4)
Go to the ’Operator Mode’ (section 4.1) to change the default settings:
1. Clock settings (section 4.1.4)
2. Language (section 4.1.5)
3. Adjust volume (section 4.1.8)
4. Adjust strength (section 4.1.9)
2.3 Handing over the dispenser to the customer
2.3.1 Customer instructions
1. Ensure the dispenser is working properly according to customer preferences.
2. Instruct the operator(s) of the dispenser about:
DHACCP
DSafety
DDaily operation and cleaning (see operator manual and instruction sticker)
Incorrect pack removal may result in a snapped dosing tube and spilled ingredient.
Please instruct the customer.
snap
Do not pull, dosing tube may snap Tilt and lift to remove
2.3.2 Materials
DVacuum flask DContol card
DBrush (for dosing coil cleaning) DFunnel (optional)
DSachet RENEGITE, descaler DY−tube with 3 hoses (optional)
DOperator manual DSachet RENEGITE (4x50gr.), descaler (optional)
DButton name−plates DMeasuring cup (optional)
DProduct labels

Back Office Manual
H2 −7Unpacking and installation1.00 2006Version March
2.4 Main components
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
k.
l.
m.
Fig. 14 Main components
a. Water tank lid (removable water tank only)
b. Water tank (removable water tank only)
c. Door lock
d. Hot water outlet
e. Beverage outlet
f. Drip grid
g. Drip tray
h. Cooling compartment door
i. Operation panel
j. Power on / stand−by button
k. Filter house cooling fan
l. Power inlet
m. Water inlet valve (fixed water connection only)
a.
b.
c.
d.
a. Display
b. Selection buttons
c. Stop button
d. Hot water button
Fig. 15 Operation panel

Back Office Manual
H2 −8 Unpacking and installation 1.00 2006Version March
2.5 Specifications
System
Pack size Height
Width
Depth
230 mm / 9.0”
090 mm / 3.5”
090 mm / 3.5”
Dispenser size Height
Width
Depth
675 mm / 26.6”
420 mm / 16.5”
400 mm / 15.7”
Weight 26.5 kg
filled with water and 2 packs 31.5 kg
33.5 kg (with separate water tank)
Noise level max. 40 dB(A) at 1 metre / 3.3 ft (stand−by mode)
Power supply Europe : 200V 50/60 Hz −240V 50/60 Hz
USA/CND : 100V 60 Hz −120V 60 Hz
Power consumption Europe : max. 2140 W
USA/CND : max. 1400 W
Cleaning time (operator) 7 minutes per day
Cooling System
Capacity
Temperature
Thermo−electrical (Peltier element with fan)
2 x 1.25 liters / 2 x 42,3 fl oz BIB (bag−in−box)
2 to 5 °C / 35.6 to 41 °F
Boiler System
Capacity
Temperature
Heating element 230 V : 1970 W
120 V : 1300 W
2.25 liters / 76.1 fl oz
83 to 97 °C / 181.4 to 206.6 °F
Water flow 2l./min.
Cold water supply Fixed water connection /
water tank with a capacity of 2.9 liters / 98.1 fl oz.
Dosing B2 dosing coil
Vacuum flask Volume
Height
Diameter
900 ml / 30.4 fl oz
128 mm / 5.0”
149 mm / 5.5”
Default settings
Beverages Cup volume
Pot volume
Europe : 125 ml / 4.2 fl oz
USA/CND : 180 ml / 6.1 fl oz
Europe : 900 ml / 30.4 fl oz
USA/CND : 600 ml / 20.3 fl oz
Other See chapter 4.
Operation
Outlets Coffee and/or other beverages and hot water
Beverages Cup volume
Brewing Time
Pot volume
Brewing Time
40 −900 ml / 1.4 −30.4 fl oz
9 sec. (125 ml / 4.2 fl oz)
40 −900 ml / 1.4 −30.4 fl oz
45 sec. (900 ml / 30.4 fl oz)

Back Office Manual
1.00 2006Version March H3 −1Faults
3. FAULTS
3.1 Dispenser status/error indications
3.1.1 Dispenser status
Display
message
Meaning Cause Action
The symbol ”replace
right−hand ingredient pack
The right−hand ingredient
pack is empty
Replace the empty ingredient pack.
ga d g ed e pac
(coffee)” shows in the
display.
The right−hand ingredient
pack is incorrectly fitted or
not present.
Check that the ingredient pack is
correctly positioned and reposition it
again according to the instructions on
the ingredient pack.
The symbol ”replace
left−hand ingredient pack”
The left−hand ingredient
pack is empty.
Replace the empty ingredient pack.
ea d g ed e pac
shows in the display.
The left−hand ingredient
pack is incorrectly fitted or
not present.
Check that the ingredient pack is
correctly positioned and reposition it
again according to the instructions on
the ingredient pack.
The symbol ”replace left
and right−hand ingredient
The left and right−hand
ingredient packs are empty.
Replace the empty ingredient packs.
ad g ad gede
pack” shows in the display.
The left and right−hand
ingredient packs are
incorrectly fitted or not
present.
Check that the ingredient packs are
correctly positioned and reposition
them again according to the
instructions on the coffee pack.
Optional
The symbol ”right−hand
(coffee) ingredient pack
almost empty” shows in the
display.
The right−hand ingredient
pack is almost empty
Place a new pack ready in the cooling
compartment.
Optional
The symbol ”left−hand
ingredient pack almost
empty” shows in the display.
The left−hand ingredient
pack is almost empty.
Place a new pack ready in the cooling
compartment.
A flashing thermometer
shows in the display.
When a selection button is
pressed, the text ”please
wait” is also shown.
The water in the boiler is not
yet at the correct
temperature.
The dispenser is deactivated until the
temperature has reached the value
set.
A temperature value (°C or
°F) shows in the display.
The temperature in the
cooling compartment can
Check that the cooling compartment
door is properly closed.
F) shows in the display.
coo g co pa e ca
not be maintained at 2−5°C
or 35.6−41°F.
Check whether the temperature of the
coffee pack is considerably higher
than 2−5°C or 35.6−41°F (also check
that the pack is not frozen). Place a
properly pre−cooled coffee pack in
the cooling compartment.
Check whether there is clearance for
ventilation at the rear side of the
dispenser.
Remove the filter grid at the back of
the dispenser and clean the filter if it
is dirty.
The symbol ”failure with info
no. 20” shows in the display.
The water supply is blocked
or the tap is not open.
Check the water supply and then
press the switch twice to reset the
dispenser.
Check the water pressure with a
water pressure gauge.

Back Office Manual
1.00 2006Version MarchH3 −2 Faults
ActionCauseMeaningDisplay
message
The symbol ”water tank
empty” shows in the display.
The water tank contains too
little or no water.
Fill the water tank with fresh water.
(Water tank version)
The water tank is incorrectly
positioned or not present.
Check that the water tank is correctly
positioned.
The symbol ”trough failure”
shows in the display.
The trough is not present or
is not properly latched.
Position the trough and lock it with the
handle on the left side of the trough.
The symbol ”failure with an
info number” shows in the
display.
A specific failure has
occurred.
See section 3.1.2 for the specific error
indications.
All dispenser functions,
except the cooling, are
switched off.
All dispenser functions,
except the cooling, are
switched off.
Switch the dispenser on at the switch.
The display is off. The power supply has been
interrupted.
Check the supply plug. Check the
power supply (earth leak switch or
fuse).
The symbol ”Clean” shows
in the display.
The dispenser must be
cleaned.
Carry out the automatic, extended
cleaning procedure.
Descaling signal / filter
exchange signal.
The preset quantity liters of
water has been reached.
Descale the dispenser as soon as
possible or call the engineer to
service your dispenser and mention
that descale / filter icon is in the
display.

Back Office Manual
1.00 2006Version March H3 −3Faults
3.1.2 Error indications
Error
code
Complaint Possible cause Action
i 02
The boiler doesn’t heat−up
(after 1800 sec.).
High temperatue safety
switch is in effect.
Reset the high temperatue safety
switch.
(a e 800 sec )
Boiler−element defective. Replace boiler.
Control board defective. Replace control board.
Relay defective. Replace relay.
Wiring defective. Test for continuity and repair.
i 04
The Automatic Temperature
Adjustment Program
(§ ) f
Manual interruption of the
waterflow.
Run ATAP without disturbance.
jg
(§5.1.6.1) fails
(after 1800 sec.).
Temperature sensor
loosened.
Connect the temperature sensor
correct.
i 05
Water selector in wrong
Light sensor dirty. Clean light sensor.
i 05
Water selector in wrong
position (after 100 ms).
Light sensor defective. Replace light sensor.
position (after 100 ms).
Water selector defective. Check the function of the water
selector.
Replace defective part.
Calcification of the water
selector outlet.
Disassemble the water selector check
the outlet.
se ec o ou e
Descale the dispenser.
Calcification between the
serration of the water
selector disc.
Disassemble the water selector check
the serration, remove calcium deposit
from the disc.
selector disc.
Descale the dispenser.
i 08
Communication error
between control board
Flatcable. Connect or replace the flatcable.
between control board,
keyboard or coin
Control board. Replace control board.
keyboard or coin
mechanism.
Keyboard. Replace keyboard.
i 18
Inlet valve opens without
Leakage of water system. Check/replace inlet valve.
i 18
Inlet valve opens without
pressing any keys.
The temperature in the
boiler is too high.
Temperature sensor loosened by
vibration.
Connect the temperature sensor
correct.
Temperature sensor defective.
Replace temperature sensor.
Atmospheric pressure is higher due to
different location.
Calibrate the dispenser.
i 19 Refilling boiler takes too
long.
Float. Clean/replace float.
i 20
Watertank version
First boiler filling takes too
long.
After changing the
EEPROM the watertank
option must be activated.
Activate the watertank option, see
section 4.2.8.
long.
Float. Clean/replace float.
Leakage of water system. Check/replace inlet valve.
Fixed water connection
First boiler filling takes too
The water supply is blocked
or the tap is not open.
Check the water pressure with a
water pressure gauge.
sboe gaesoo
long.
Float. Clean/replace float.
long.
Leakage of water system. Check/replace inlet valve.
i 22 −−Let cool down.
i 25 The temperature in the
boiler is too high.
Temperature sensor
defective (out of range).
Replace temperature sensor.
i 27 Water filter (option). The programmed value has
been reached.
Exchange water filter and reset
counter.
i 30 The temperature of cooling
compartment is too high
(> 10_C / 50_F).
Dispenser switched off too
long.
Switch on dispenser.
i 32 The cooling box temperature
reads < −10_C / 14_F or
> 100_C / 212_F.
Temperature sensor
defective (out of range).
Replace temperature sensor.
i 33
Cooling error.
Peltier element defective. Replace Peltier element.
i 33
Cooling error.
Peltier element not
connected.
Connect Peltier element.
Breaking of wire. Check/replace defective part.

Back Office Manual
1.00 2006Version MarchH3 −4 Faults
ActionPossible causeComplaintError
code
i 35 An over current detected on
the Peltier.
Short circuit. Check/replace defective part.
i 39
Cool box (longer than 12
hours over 7_C / 44,6_F).
Door was not closed. Replace ingredient packs and close
the door.
hours over 7 C / 44,6 F).
Control board. Replace control board.
i 43 Bad dosing error (left B2
pulse < 6.5 ms or > 10 ms).
Left B2 coil defect. Replace left B2 coil.
i 45 Bad dosing error (right B2
pulse < 6.5 ms or > 10 ms).
Right B2 coil defect. Replace right B2 coil.
i 61
The mixer current is out of
limits (>3A).
Mixer motor runs with
difficultly.
Clean.
s( 3 )
Mixer motor defect. Replace mixer motor
i 93
−
Pumpmotor defect. Replace pumpmotor.
i 93
Missing encoder. Replace encoder.
i 97 −Control board (watchdog) Replace control board.
i 98 Memory signal missing. Wrong E2prom. Place the correct E2prom.
i 101
Payment system signal
missing.
Payment system not
connected.
Connect payment system.
ss g
Breaking of wire. Check/replace defective part.