Drayton Wiser User manual

The easier, smarter
heating system
Multi-zone heating made easy
User guide
Setup and control

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Wiser system
Getting to know the Wiser system
Smart heating for your home
Wiser is designed to be simple to install and simple to use from app to thermostat.
The Wiser system can be personalised to suit your home and requirements. Start with a Room
Thermostat and then build your system by adding Radiator Thermostats to individual rooms.
Three Wiser kits designed to get you started:
• Wiser Thermostat Kit 1 – for combi boilers
• Wiser Thermostat Kit 2 – for conventional boilers with a separate hot water cylinder
• Wiser Thermostat Kit 3 – for large properties with dual heating circuits
Choose one of two kits which include two Wiser Radiator Thermostats if you want to control the
heating in each room individually:
• Multi-zone Kit 1 – for combi boilers
• Multi-zone Kit 2 – for conventional boilers with a separate hot water cylinder
Individual Wiser Radiator Thermostats can be added individually to any Wiser Kit to maximise comfort
and energy savings.
Top features
• Easy to install
• Wireless Room Thermostat can be
positioned anywhere in the room
• Up to 16 heating zones with hot water
• Auto mode / Manual mode / Away mode
• Daily schedules with ‘copy day’ function
• Eight on/off periods per day
• Quick boost function
• Automatic frost protection
• OpenTherm®Technology
• Automatic software upgrades
User guide
This document provides an overview of the
Wiser system, guides you through the setup
process and offers information about Wiser
products.
Installation guide
To ensure correct and safe installation,
always refer to the installation guide.

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Three key steps to success Wiser system
Three steps are required to control your heating system from wherever you
are.
1. Connect the Heat HubR
The Heat HubR should rst be installed by a qualied electrician or heating
engineer. Next, download the Wiser Heat app to guide you through the
set-up process. To establish initial communication, you must connect your
mobile device to the Heat HubR.
2. Join devices to the Heat HubR
With the smartphone connected to the Heat HubR, you will now add heating
devices to the system. Follow the step-by-step process to dene the rooms in
which your devices are placed as well as to add and install your Wiser Room
Thermostats and Wiser Radiator Thermostats.
If you are a professional installer, upon completing this step, you can hand
over the system to your customer for the last step, connection to the Internet.
3. Connect it all to the Internet
Connect the Wiser system to your home Wi-Fi network to create and register
an account. This allows you to control your heating and hot water from any
connected place in the world.
Note that with the account registration, you will be prompted for your email
and residential address. The residential address is required for features such
as Eco Mode to work correctly.

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Wiser system
I need to know how to ...
Heat HubR
Room Thermostat
Radiator Thermostat
Set up a system .....................5
Connect the Heat HubR...................6
Download the Wiser Heat app .............6
Connect your smartphone to the Heat HubR ..7
Join devices to the Heat HubR..............8
List your devices .......................8
Name rooms...........................8
Add a Room Thermostat .................9
Add a Radiator Thermostat ..............10
Connect it all to the Internet ...............12
Join the Heat HubRto your home Wi-Fi . . . . . 12
Account registration ....................13
Control your heating ................14
Open and start..........................15
First access - Good to know .............15
Home view and what it displays ...........16
Room view and what it displays ...........17
Operate ...............................18
Set the room temperature ...............18
Boost the room temperature .............19
Controlling hot water ...................20
Boost hot water .......................21
Two ways to access the schedule .........22
How to edit the schedules ...............23
How to add new rooms and devices .......24
What can I do in settings? ...............25
Rooms and Devices ....................26
Room Details .........................27
Device Details ........................28

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Wiser system
I need to know how to ...
Heat HubR
Room Thermostat
Radiator Thermostat
Getting to know the Room Thermostat .....30
Set a room temperature .................31
Replace the batteries ...................32
Wake up the Room Thermostat ...........32
Getting ot know the Heat Hub ............34
What do the buttons do? ................34
Getting to know the Radiator Thermostat ...36
How to boost the room temperature .......36
Replace the batteries ...................37
Install a valve adaptor ..................37
Install your Wiser Multi-zone Kit...........38
Eco Mode ............................40
Moving the Room thermostat .............41
How to connect OpenTherm .............42
How to identify devices .................43
LED behavior Radiator Thermostat ........45
LED behavior of the Heat Hub ............47
Alexa ............................49
Common Wiser commands for Alexa .......49
IFTTT............................50
Cyber security .........................51

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Set up a system

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Set up a system
Connect the Heat HubR
Download the Wiser Heat app
Download the Wiser Heat app for your
smartphone from the App Store®or
Google PlayTM.
Search for Wiser Heat
Download and open the Wiser Heat app
Your Heat HubRmust be installed by a
qualied electrician or heating engineer
according to the Installation Guide.
Upon successful installation of the Heat
HubRthe Setup LED will show a solid green
light.
Now you must establish and congure a new
system by connecting your smartphone with the
Heat HubR.
Tap Setup / Create Account
Wiser Heat app
The Wiser Heat app guides you through the
whole setup process. This guide can also
provide information about specic steps.
System requirements
The Wiser Heat app is available for
Apple® iOS and Android™ smartphones.
Due to the large number of smartphones
available on the market, compatibility
cannot be guaranteed with every model.
The smartphone must full the following
minimum technical requirements:
Android™ Version 4.2 or higher
Apple® iOS 9 or higher
The Wiser Heat app for tablets will be
available at a later date.

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Set up a system
Connect the Heat HubR
Connect your smartphone to the
Heat HubR
This shows how to connect your mobile device
to the Heat HubRvia a temporary Wi-Fi network
set up by the Heat HubR.
First choose the Heat HubRyou wish to set up.
Then select your device and activate the set-up
mode.
Press the Setup button.
Setup
Hot Water
Heating
When the setup
mode is active
the LED ashes
green.
Return to the Wiser Heat app
Tap Next
Heat HubRsetup mode
The Heat HubR setup mode stays active for
15 minutes. After 15 minutes of no activity,
the Heat HubRgoes back to the normal
operating mode.
If you are still setting up your system when
this happens, go through the setup steps
again. You can activate the Heat HubRsetup
mode at any time.
Do you need to change your Wi-Fi
network? Do you have a new broadband
provider? Have a look here: How to change
the Wi-Fi network -> page 42
Navigate to the Wi-Fi settings
In most cases, you will nd the Wi-Fi
settings as a sub-menu in the settings of
your smartphone .
Apple® Android™
Wiser HeatXX_XXXXXX
Secured
guest
Open
Open the Wi-Fi settings on your
smartphone (for Android users the app will
take you to the Wi-Fi settings automatically)
Select the network called
WiserHeat XX_XXXXXX and connect to it.
Switch back to the Wiser Heat app (not
necessary for Android users)
Tap Next
The smartphone and the Heat HubRare now
connected.
iOS Android

Now we need to add your new
devices to the system. How
many devices do you have?
Room
Thermostat 1
Radiator
Thermostat 0
Next
Great! Now we need to add
devices to your rooms.
What room would you like to
put the Thermostat in?
Next
Enter a new room name
Next
Now let’s setup your heating
system.
Skip?
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Set Up a system
Join devices to the Heat HubR
List your devices
Enter the number of Room Thermostats and
Radiator Thermostats to add to the system.
For the Thermostat Kits, you will only add
one or two Room Thermostats. For the Multi-
zone Kits, you can also add the Radiator
Thermostats.
For each type of thermostat, enter the
number of devices you want to add.
Tap Next
Name rooms
Assign Room Thermostats and Radiator
Thermostats to rooms, step-by-step. Start
by naming the room in which the rst Room
Thermostat is placed/installed.
Enter a new room name (max 30 characters).
Any room already dened appears in a drop-
down menu on this screen when adding
subsequent devices.
Not sure where to place the Radiator
Thermostats? Have a look here: Installing
your Wiser Multi-zone Kit -> page 39.
Set up the heating system by adding Room
Thermostats and Radiator Thermostats and
assigning them to rooms.

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Set up a system
Join devices to the Heat HubR
Add a Room Thermostat
After you assign the Room Thermostat to a
room, such as a lounge, the Room Thermostat
must be joined to the Heat HubR as follows.
Insert the batteries and join the network
Insert the batteries into the Room
Thermostat.
Ensure the polarity of the batteries (+
and - ends) is correctly oriented. The
polarity is indicated on the device’s
terminals.
Close the battery compartments.
Place/Mount the Room Thermostat
The Wiser Heat app assigns this Room
Thermostat to the named room.
Place this Room Thermostat in the room, either
on the wall or on the provided desk stand.
Follow the messages on the Room
Thermostat’s display to join the network.
Press Oto initiate the connection.
No network found? The Heat HubRhas
timed out
If the Heat HubRsetup mode has timed out (the
LED shows a solid green), repeat the setup
step.
No network found? The Heat HubRis still in
setup mode
If the Heat HubRis still in setup mode (the LED
is ashing), the Room Thermostat is too far
away from the Heat HubR.
In this condition, choose another
location for the Room Thermostat or use an
RF Range Extender (contact Drayton Customer
Services).
Do you want to move the Room
Thermostat to another room?
Have a look here: Moving the Room
Thermostat -> page 42

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Add a Radiator Thermostat
After you assign a Radiator Thermostat to
a room, the temperature can be controlled
independently from the rest of your home.
Now the Radiator Thermostat must be joined to
the Heat HubR:
Insert the batteries and join the network
Insert the batteries in the Radiator
Thermostat.
Ensure the polarity of the batteries (+ and
- ends) is correctly oriented. The polarity is
indicated on the device’s terminals.
The device is ready for joining when:
• left/right LEDs ash red/blue
• central LED shows a solid orange
Twist and hold the cap in the +direction
until the central LED ashes green.
Install the Radiator Thermostat
The Radiator Thermostat comes with two valve
adapters:
• Valves with a M30x1.5 threaded connection
• Danfoss RA valves
Install the Radiator Thermostat on the
radiator using a valve adapter.
Twist the cap in the –direction and hold for
2 seconds until the blue LED lights up.
Note: The Radiator Thermostat now calibrates
the radiator valve. If you forget this step, the
Radiator Thermostat will automatically calibrate
the radiator valve after 5 minutes. Calibration
takes only a few seconds.
Valve adapter
The two included valve adapters work with
the vast majority of radiator valves.
If however, neither work with your radiator
valves, consult the Valve Adapter Guide on
the Drayton website. After reviewing this
guide, if you still need assistance please
contact Customer Services at the number
indicated on the last page of this guide.
Installation guide
To ensure correct and safe installation,
always refer to the installation guide.

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Set up a system
Join devices to the Heat HubR
Do you have an OpenTherm®
boiler?
You must rst adapt or rewire the OpenTherm
installation to the Heat HubRfor Wiser to detect
the OpenTherm connection.
For further information and help for installation,
have a look here: How to connect OpenTherm
-> page 43
What fuel do you use to heat
your home?
Next
Gas (default)
Oil
Electric
Not sure?
If you are not sure leave this on the default setting.
You can make changes to this later on.
Gas, oil or electric?
To control your room temperature properly, it is
necessary to know if the heating system is gas,
oil or electric. If you are uncertain, keep the
default settings. You can change this parameter
later in Settings.
Great! Now we need to add
devices to your rooms.
What room would you like to
put the Thermostat in?
Next
Enter a new room name
HubRChannel 1
Select a channel
Select a channel of a three-
channel Heat HubR
If you are using a Heat HubRThree Channel,
you must assign the Room Thermostats to the
appropriate channels. Channel one and three
are used for the heating circuits. Channel two is
used for the hot water circuit.
To ensure the system works correctly, you must
know which rooms are on which heating circuit.
Ask your installer if you are unsure of this
information.

Enter the name of your network
Join
Network name
Security type
Open
Select your Wi-Fi network
Can’t see your network?
Home Wi-Fi Network
Other Network 1
Other Network 2
Other Network 3
Select your Wi-Fi network
Can’t see your network?
Home Wi-Fi Network
Other Network 1
Other Network 2
Other Network 3
returns pac e123
MNBVCXZ
LKJHGFDSA
POIUYTREWQ
Cancel
Join
Password
Enter the password for [Home Network]
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Connect it all to the Internet Set up a system
Join the Heat HubRto your home
Wi-Fi
This step connects the Heat HubRto your home
Wi-Fi network so the heating system can be
controlled over the Internet.
Note: All information entered on the following
screens is required to enable remote control
from your smartphone.
Select your home Wi-Fi network and enter
the password.
Tap Join.
If your Wi-Fi network is not displayed:
Tap Can’t see your network?
Type your network-related information on
the displayed screen.
Tap Join
Change the home Wi-Fi
If you change broadband providers, you
can switch to another Wi-Fi network
at any time. When the Wiser system
detects an existing connection, you are
asked if you want to change the Wi-Fi
network.
How to change the Wi-Fi network ->
page 42

Create an account
First name
Last name
Email address
Password
Repeat password
Please ensure your password is at least eight
characters and it includes at least one captial and
one number
Next Re-send email
Verification
A verification email has been sent to
[INSERT EMAIL ADDRESS].
Please click the link in the email to verify your
account and return to this app.
If you can’t see this email please check your junk
folder.
By pressing Next you accept all
terms and conditions
Home details
Address 1
Address 2
Town/City
Postcode
United Kingdom
Next
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Connect it all to the Internet Set up a system
Account registration
You must create and register your account to
control your Wiser system via the Internet.
Create your account
Enter your name, email address and a
password.
Only a secure password will be accepted
and must have at least:
- Eight characters
- One upper-case letter and
- One number
Verify your data
A verication email with our Terms & Conditions
as well as a link will be sent to the email
address you have provided. Follow the request
to conrm your email address by clicking on the
link.
You will now be able to control your heating
system and hot water from any location. Enter your home details
Enter your residential address so the
Eco Mode feature can work properly.
No verification email received?
• Check your spam folder
• You may have entered your email
address incorrectly. In this case,
create and register your account
again. All other settings remain.
More than one smartphone
To control your heating system from
additional smartphones, download and
install the Wiser Heat app and log
in using the same email address and
password.

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Control your heating

Already have an account?
Setup / Create Account
Wiser
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Control your heating
Open and start
First access - Good to know
Customise your setup with the Wiser Heat app
so you can:
• Change the set-point temperatures
• Set the schedules
• Boost a room temperature and more
Open the Wiser Heat app
Set up an account or tap Already have an
account
Enter your email address and password
Tap Login
Auto mode, Manual mode and Away mode
The heating system and hot water can run in
three different modes.
Auto mode: The heating system is
fully controlled and triggered by your
schedule. Once the schedule is set, Auto
mode will manage your system daily. You
can create or modify new events at any
time. When you access the app for the
rst time, Auto mode is active by default.
Manual mode: Switch to Manual mode
to control your heating system manually
over a period of time (during a party).
During this time, only manual changes
will be accepted and the schedule will be
ignored. You can return to Auto mode at
any time.
Away mode: When active, all rooms fall
back to the Away temperature (default
16°C). If you have a two or three-channel
Heat HubR, the hot water will be turned
OFF. The Away mode overrides Auto
and Manual mode, however it is still
possible to manually change the set-point
temperature and boost individual rooms.
It is also possible to boost or manually
turn the hot water ON.
The defaults
When you access the Wiser Heat app for the
rst time, the app is running in Auto mode, and
all scheduled events are pre-programmed for
every room. If you want to make changes to
the default schedule, change the times and/
or temperatures so that the schedule ts
accordingly.
Monday – Friday Saturday – Sunday
Time Temp Time Temp
6:30 am 20.0°C 7:00 am 20.0°C
8:30 am 16.0°C 9:00 am 18.0°C
4:30 pm 21.0°C 4:00 pm 21.0°C
10:30 pm Off* 11:00 pm Off*
Pre-programmed schedule * Only frost protection is active
Do you want to change the schedule? Go to Two
ways to access the schedule -> page 23.

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Control your heating
Open and start
Home view and what it displays
Tap anywhere in this area to switch to the
related Room view. In the Room view, you
can change the room schedule or boost the
room temperature, etc.
Current room temperature
Status of hot water
Overview of rooms, set-point temperatures
and heating status.
SettingsHome view
Room view
Away mode
Once activated, all rooms return to the
Away temperature (default 16°C). If you
have a two or three-channel Heat HubR,
the hot water will be turned OFF. The Away
mode overrides Auto and Manual mode,
however it is still possible to manually
change the set-point temperature and boost
individual rooms. It is also possible to boost
or manually turn the hot water ON.
The default temperature and hot water
status for Away mode can be modied
under Settings/Away Mode.
Note: If the system is in Auto Mode and an
override is active when the Away Mode is
applied, the Away Mode is then deferred
until the end of the override.
Home mode
Tap here to reactivate your heating system.
Wiser reverts to the previously activated
mode (Auto or Manual).
Meaning of the colours:
Red Warm 21.5 – 30 °C
Orange Comfort 17.5 – 21 °C
Yellow Cool 5 – 17 °C
Grey Heating Off

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Open and start Control your heating
Room view and what it displays
Current room temperature
Tap to open the boost menu.
With the boost feature you can temporarily
increase the room temperature by 2°C. Choose
between 30 minutes, 1 hour, 2 hours or 3 hours.
Boost can be stopped at any time by tapping
the time icon again.
Current setpoint temperature
Boost
OFF Boost = OFF
Boost = ON
SettingsHome view
Room/Area to control. Swipe to the left/right to
switch between rooms.
Tap to open the schedule or to toggle between
Auto and Manual mode.
If the room temperature is lower than the
desired set-point temperature, the heating is on.
Depending on the room temperature and the
heating status, the circle line will change its
colour.
Heating = Auto mode
Heating = Manual mode
Room view
Meaning of the colours:
Red Warm 21.5 – 30 °C
Orange Comfort 17.5 – 21 °C
Yellow Cool 5 – 17°C
Grey Heating Off
Note: As long as the Away mode is
active, you cannot select Auto or
Manual mode. Tap on Home view to
de-activate the Away mode .

Boost
OFF
21º
20.5º21.5º
20.5º
Living Room
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Control your heating
Operate
Set the room temperature
Auto mode
The new set-point will continue to be active
until the next scheduled event.
Manual mode
Any set-point changes made with the slider
will continue to be active until the next time
the slider is used.
Select the room in which you want to set a
new room temperature.
• Edit your schedule
• Switch to Manual mode
Auto
Edit • Edit your schedule
• Switch to Auto mode
Man
Edit
What will happen if your system is in:
Away mode
The new set-point will continue to be
active until Away mode is deactivated.
Afterwards it goes back to its Auto or Manual
status depending on which one was active
when Away mode was activated.
Slide to the left/right to manually increase/
decrease the current set-point temperature.

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Control your heating
Operate
Boost the room temperature
There are three ways to change the room
temperature:
From your Room Thermostat
• By setting a new set-point temperature
• By boosting you can increase the
temperature and choose the time
From your Radiator Thermostat
• By boosting you can increase or
decrease the temperature. The boost
time is always 1 hour.
Overview of boosts
Temperature Time
Wiser Heat app + 2°C Selectable
Room Thermostat + 2°C Selectable
Radiator Thermostat + / - 2°C Fixed, 1 hour
The boost feature lets you temporarily
increase your room temperature by 2°C.
Tap here to choose the boost duration. You
can select either 30 minutes, 1 hour, 2 hours
or 3 hours.
Boost can be stopped at any time by tapping
the time icon again.
Boost
OFF Boost = Off
Boost = On
Select the room in which you want to set a
new room temperature.
If the boost is active, you can adjust the set-
point temperature at any time.