Drayton Wiser User manual

The easier, smarter
heating system
Multi-zone heating made easy
User guide
Set-up and control

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Wiser system
Getting to know the Wiser system
Smart heating for your home
Wiser is designed to be simple to install and simple to use from Wiser Heat app to thermostat.
The Wiser Heating System (heating system or simply “system”) can be personalised to suit your
home and requirements to maximise comfort and energy savings.
Start with a Wiser Room Thermostat (room thermostat) and then build your system by adding Wiser
Radiator Thermostats (radiator thermostats) and Wiser Plugs (smart plugs) to individual rooms.
Three Wiser kits designed to get you started:
• Wiser Thermostat Kit 1 – for combi boilers
• Wiser Thermostat Kit 2 – for conventional boilers with a separate hot water cylinder
• Wiser Thermostat Kit 3 – for large properties with dual heating circuits
Choose one of two kits which include two radiator thermostats if you want to control the heating in
each room individually:
• Multi-zone Kit 1 – for combi boilers
• Multi-zone Kit 2 – for conventional boilers with a separate hot water cylinder
Top features
• Easy to install
• Wireless room thermostat can be
positioned anywhere in the room
• Up to 16 heating zones with hot water
• Auto Mode / Manual Mode / Away Mode
• Daily schedules with ‘copy day’ function
• Eight ON/OFF periods per day
• Quick boost function
• Automatic frost protection
• OpenTherm®Technology
• Automatic software upgrades
User guide
This guide provides an overview of the
Wiser system, guides you through the set-up
process and offers information about Wiser
products.
Installation guide
To ensure correct and safe installation,
always refer to the installation guide.

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Three key steps to success Wiser system
Three steps are required to allow you to set-up and control your heating
system from wherever you are.
The Wiser Heat HubR(Heat HubR) should be installed by a qualied
electrician or heating engineer before these steps are performed. Have on
hand your heating devices (room thermostats and radiator thermostats) and
your smart plugs.
Connect your mobile device to the Heat HubR
Download the Wiser Heat app onto your mobile device. Run it and follow its
step-by-step directions to connect your mobile device to the Heat HubR. Have
a look at Connect your mobile device -> page 8.
Join devices to the Heat HubR
With your mobile device connected to the Heat HubR, add heating devices to
the heating system and dene the rooms in which they are or will be located.
If you are a professional installer, upon completing this step, you can hand
over the system to your customer for the last step, connection to the Internet.
Have a look at Join devices to the Heat Hub -> page 9.
Connect it all to the Internet
Once all the heating devices have been joined to the heating system and
their location identied, you will be prompted to leave Join Mode and create
and register an account. This will allow you to control your heating and hot
water from anywhere in the world through the cloud. Have a look at Connect
it all to the internet -> page 14.
Note that with the account registration, you will be prompted for your email
and residential address. The residential address is required for features such
as Eco Mode to work correctly.

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Wiser system
I need to know how to ...
Wiser System .........................................1
Getting to know the Wiser system .........................2
Three key steps to success ..............................3
I need to know how to ... ................................4
Set up a system .......................................6
Connect the Heat HubR.................................7
Step 1: Download the Wiser Heat app....................7
Step 2: Connect your mobile device .....................8
Step 3: Join devices to the Heat HubR ...................9
Add a Room Thermostat ............................10
Add a radiator Thermostat...........................11
Add a smart plug ..................................12
Select a channel of a 3-channel Heat HubR.............13
Do you have an OpenTherm®boiler? ..................13
Gas, oil or electric? ................................13
Connect it all to the Internet .............................14
Step 4: Join the Heat HubRto your home Wi-Fi ............14
Account registration .................................15
Control your heating ..................................16
Open and start .......................................17
First access - Good to know . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Home view and what it displays........................18
Room view and what it displays........................19
Operate ............................................20
Set the room temperature ............................20
Boost the room temperature ..........................21
Controlling hot water ................................22
Boost hot water ....................................23
Two ways to access the schedule ......................24
How to edit the schedules ............................25
How to add new rooms and devices ....................26
What can I do in settings? ............................27
Room Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Device Details .....................................29
Wiser Room Thermostat ...............................30
Operate ............................................32
Getting to know the room thermostat....................31
Set a room temperature ..............................32
Replace the batteries ................................33
Wake up the Room thermostat ........................33
Reset the Room thermostat ...........................33
Heat HubROne Channel .............................34
Heat HubR,2 Channel Heat HubR,3 Channel Heat HubR. . . 34
Getting to know the Heat HubR........................35
Reset the Heat HubR................................35
What do the buttons do? .............................35
Wiser Radiator Thermostat .............................36
Operate ............................................37
Getting to know the radiator thermostat..................37
How to boost the room temperature.....................37
Replace the batteries ................................38
Reset the radiator thermostat..........................38
Install a valve adapter ...............................38
Wiser Plug...........................................39
Operate ............................................40
Getting to know the smart plug ........................40
Scheduling the smart plug . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Installing your Wiser Multi-zone Kit .....................42
Wiser Radiator Thermostat
Wiser Room Thermostat
Wiser Plug
Wiser Heat HubR

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Wiser system
I need to know how to ...
Wiser Heat HubR
Wiser Room Thermostat
Wiser Radiator Thermostat
Wiser Plug
More on Installation ...................................43
Installing your Wiser Multi-zone Kit (cont.)................43
Eco Mode.........................................44
Eco Mode (cont)....................................45
Comfort Mode .....................................46
Comfort Mode (cont) ................................47
Moving the room thermostat ..........................48
How to change the Wi-Fi network ......................48
How to connect OpenTherm ..........................49
How to identify devices .............................. **
Removing devices and factory reset ....................50
LED behaviour radiator thermostat .....................51
LED behaviour radiator thermostat .....................52
LED behaviour of the Heat HubR.......................53
Amazon Alexa .....................................54
Google Assistant ...................................55
IFTTT ...........................................56
Cyber Security and Customer Service...................57

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Set up a system
Please Note
Screens shown in this
guide may vary from those
displayed in different
Wiser Heat app versions

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Set up a system
Connect the Heat HubR
Step 1: Download the Wiser Heat
app
Download the Wiser Heat app for your mobile
device from the App Store®or
Google PlayTM.
Search for Wiser Heat
Download the Wiser Heat app
Your Heat HubRmust be installed by a
qualied electrician or heating engineer
according to the Installation Guide.
Upon successful installation of the Heat
HubRthe Set-up LED will show a solid
green light.
Now you must establish and congure a new
system. Start by connecting your mobile device
with the Heat HubR.
Open the Wiser Heat app
Tap Set-up / Create Account
Wiser Heat app
The Wiser Heat app guides you through the
whole set-up process. This guide can also
provide information about specic steps.
System requirements
The Wiser Heat app is available for Apple®
iOS and Android™ mobile devices. Due
to the large number of mobile devices
available on the market, compatibility cannot
be guaranteed with every model. The mobile
device must full the following minimum
technical requirements:
Android™ Version 4.2 or higher
Apple® iOS 9 or higher
The Wiser Heat app for tablets will be
available at a later date.

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Set up a system
Connect the Heat HubR
Step 2: Connect your mobile
device to the Heat HubR
The following instructions show you how to
connect your mobile device to the Heat HubR
via a temporary Wi-Fi network set-up by the
Heat HubR.
First select the Heat HubRyou wish to set up.
Do the following to activate set-up Mode:
Press the Set-up button.
Setup
Hot Water
Heating
The LED will
ash green
when Set-up
Mode is active.
Return to the Wiser Heat app
Tap Next
Heat HubRSet-up Mode
The Heat HubR Set-up Mode stays active for
15 minutes. After 15 minutes of no activity,
the Heat HubRgoes back to the normal
operating mode.
If you are still setting up your system when
this happens, go through the set-up steps
again. You can activate the Heat HubRSet-
up Mode at any time.
Do you need to change your Wi-Fi
network? Do you have a new broadband
provider? Have a look here: How to change
the Wi-Fi network -> page 46
Navigate to the Wi-Fi settings
In most cases, you will nd the Wi-Fi
settings as a sub-menu in the settings of
your mobile device .
Apple® Android™
Wiser HeatXX_XXXXXX
Secured
guest
Open
Open the Wi-Fi settings on your mobile
device (for Android users the Wiser Heat
app will take you to the Wi-Fi settings
automatically
Select the network called
WiserHeat XX_XXXXXX and connect to it
Switch back to the Wiser Heat app (not
necessary for Android users)
Tap Next
The mobile device and the Heat HubRare now
connected.
iOS Android

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Set up a system
Join devices to the Heat HubR
Choose fuel type and
tap Next
Tap ON the device
you wish to add
Follow the on-screen
instructions
Not sure where to place the radiator
thermostats? Have a look here: Installing
your Wiser Multi-zone Kit -> page 43..
Step 3: Join devices to the Heat
HubR
The following instructions show you how to
join devices to the Heat HubR in order to set
up your heating system. Do this by adding
room thermostats and radiator thermostats,
assigning them to rooms, and adding smart
plugs.
To start joining from the screen below,
tap Continue (or Next)
Have a look at:
• Add a room thermostat
-> page 10 and
follow the on-screen
instructions
• Add a radiator
thermostat -> page 11
and follow the on-screen
instructions,
• and Add a smart plug ->
page 12 and follow the
on-screen instructions

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Set up a system
Join devices to the Heat HubR
Add a Room Thermostat
The room thermostat must be joined to the Heat
HubR as follows:
Insert the batteries and join the network
Insert the batteries into the room
thermostat.
Ensure the polarity of the batteries (+
and - ends) is correctly oriented. The
polarity is indicated on the device’s
terminals.
Close the battery compartments.
Place/Mount the Room Thermostat
The Wiser Heat app assigns this room
thermostat to the named room.
Place this room thermostat in the room, either
on the wall or on the provided desk stand.
Follow the messages on the room
thermostat’s display to join the network.
Press Oto initiate the connection.
No network found? The Heat HubRhas
timed out
If the Heat HubRSet-up Mode has timed out
(the Setup LED shows a solid green), repeat
the set-up step.
No network found? The Heat HubRis still in
Set-up Mode
If the Heat HubRis still in Set-up Mode (the
Setup LED is ashing green), then the room
thermostat is too far away from the Heat HubR.
In this case, choose another location for the
room thermostat or install a smart plug as a RF
signal range extender. Have a look at: Getting
to know the smart plug -> page 41
Do you want to move the room
thermostat to another room?
Have a look here: Moving the room
thermostats ->page 46.