Drayton Wiser User manual

The easier, smarter
heating system
Multi-zone heating made easy
User guide
Set-up and control

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Wiser system
Getting to know the Wiser system
Smart heating for your home
Wiser is designed to be simple to install and simple to use from Wiser Heat app to thermostat.
The Wiser Heating System (heating system or simply “system”) can be personalised to suit your
home and requirements to maximise comfort and energy savings.
Start with a Wiser Room Thermostat (room thermostat) and then build your system by adding Wiser
Radiator Thermostats (radiator thermostats) and Wiser Plugs (smart plugs) to individual rooms.
Three Wiser kits designed to get you started:
• Wiser Thermostat Kit 1 – for combi boilers
• Wiser Thermostat Kit 2 – for conventional boilers with a separate hot water cylinder
• Wiser Thermostat Kit 3 – for large properties with dual heating circuits
Choose one of two kits which include two radiator thermostats if you want to control the heating in
each room individually:
• Multi-zone Kit 1 – for combi boilers
• Multi-zone Kit 2 – for conventional boilers with a separate hot water cylinder
Top features
• Easy to install
• Wireless room thermostat can be
positioned anywhere in the room
• Up to 16 heating zones with hot water
• Auto Mode / Manual Mode / Away Mode
• Daily schedules with ‘copy day’ function
• Eight ON/OFF periods per day
• Quick boost function
• Automatic frost protection
• OpenTherm®Technology
• Automatic software upgrades
User guide
This guide provides an overview of the
Wiser system, guides you through the set-up
process and offers information about Wiser
products.
Installation guide
To ensure correct and safe installation,
always refer to the installation guide.

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Three key steps to success Wiser system
Three steps are required to allow you to set-up and control your heating
system from wherever you are.
The Wiser Heat HubR(Heat HubR) should be installed by a qualied
electrician or heating engineer before these steps are performed. Have on
hand your heating devices (room thermostats and radiator thermostats) and
your smart plugs.
Connect your mobile device to the Heat HubR
Download the Wiser Heat app onto your mobile device. Run it and follow its
step-by-step directions to connect your mobile device to the Heat HubR. Have
a look at Connect your mobile device -> page 8.
Join devices to the Heat HubR
With your mobile device connected to the Heat HubR, add heating devices to
the heating system and dene the rooms in which they are or will be located.
If you are a professional installer, upon completing this step, you can hand
over the system to your customer for the last step, connection to the Internet.
Have a look at Join devices to the Heat Hub -> page 9.
Connect it all to the Internet
Once all the heating devices have been joined to the heating system and
their location identied, you will be prompted to leave Join Mode and create
and register an account. This will allow you to control your heating and hot
water from anywhere in the world through the cloud. Have a look at Connect
it all to the internet -> page 14.
Note that with the account registration, you will be prompted for your email
and residential address. The residential address is required for features such
as Eco Mode to work correctly.

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Wiser system
I need to know how to ...
Wiser System .........................................1
Getting to know the Wiser system .........................2
Three key steps to success ..............................3
I need to know how to ... ................................4
Set up a system .......................................6
Connect the Heat HubR.................................7
Step 1: Download the Wiser Heat app....................7
Step 2: Connect your mobile device .....................8
Step 3: Join devices to the Heat HubR ...................9
Add a Room Thermostat ............................10
Add a radiator Thermostat...........................11
Add a smart plug ..................................12
Select a channel of a 3-channel Heat HubR.............13
Do you have an OpenTherm®boiler? ..................13
Gas, oil or electric? ................................13
Connect it all to the Internet .............................14
Step 4: Join the Heat HubRto your home Wi-Fi ............14
Account registration .................................15
Control your heating ..................................16
Open and start .......................................17
First access - Good to know . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Home view and what it displays........................18
Room view and what it displays........................19
Operate ............................................20
Set the room temperature ............................20
Boost the room temperature ..........................21
Controlling hot water ................................22
Boost hot water ....................................23
Two ways to access the schedule ......................24
How to edit the schedules ............................25
How to add new rooms and devices ....................26
What can I do in settings? ............................27
Room Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Device Details .....................................29
Wiser Room Thermostat ...............................30
Operate ............................................32
Getting to know the room thermostat....................31
Set a room temperature ..............................32
Replace the batteries ................................33
Wake up the Room thermostat ........................33
Reset the Room thermostat ...........................33
Heat HubROne Channel .............................34
Heat HubR,2 Channel Heat HubR,3 Channel Heat HubR. . . 34
Getting to know the Heat HubR........................35
Reset the Heat HubR................................35
What do the buttons do? .............................35
Wiser Radiator Thermostat .............................36
Operate ............................................37
Getting to know the radiator thermostat..................37
How to boost the room temperature.....................37
Replace the batteries ................................38
Reset the radiator thermostat..........................38
Install a valve adapter ...............................38
Wiser Plug...........................................39
Operate ............................................40
Getting to know the smart plug ........................40
Scheduling the smart plug . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Installing your Wiser Multi-zone Kit .....................42
Wiser Radiator Thermostat
Wiser Room Thermostat
Wiser Plug
Wiser Heat HubR

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Wiser system
I need to know how to ...
Wiser Heat HubR
Wiser Room Thermostat
Wiser Radiator Thermostat
Wiser Plug
More on Installation ...................................43
Installing your Wiser Multi-zone Kit (cont.)................43
Eco Mode.........................................44
Eco Mode (cont)....................................45
Comfort Mode .....................................46
Comfort Mode (cont) ................................47
Moving the room thermostat ..........................48
How to change the Wi-Fi network ......................48
How to connect OpenTherm ..........................49
How to identify devices .............................. **
Removing devices and factory reset ....................50
LED behaviour radiator thermostat .....................51
LED behaviour radiator thermostat .....................52
LED behaviour of the Heat HubR.......................53
Amazon Alexa .....................................54
Google Assistant ...................................55
IFTTT ...........................................56
Cyber Security and Customer Service...................57

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Set up a system
Please Note
Screens shown in this
guide may vary from those
displayed in different
Wiser Heat app versions

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Set up a system
Connect the Heat HubR
Step 1: Download the Wiser Heat
app
Download the Wiser Heat app for your mobile
device from the App Store®or
Google PlayTM.
Search for Wiser Heat
Download the Wiser Heat app
Your Heat HubRmust be installed by a
qualied electrician or heating engineer
according to the Installation Guide.
Upon successful installation of the Heat
HubRthe Set-up LED will show a solid
green light.
Now you must establish and congure a new
system. Start by connecting your mobile device
with the Heat HubR.
Open the Wiser Heat app
Tap Set-up / Create Account
Wiser Heat app
The Wiser Heat app guides you through the
whole set-up process. This guide can also
provide information about specic steps.
System requirements
The Wiser Heat app is available for Apple®
iOS and Android™ mobile devices. Due
to the large number of mobile devices
available on the market, compatibility cannot
be guaranteed with every model. The mobile
device must full the following minimum
technical requirements:
Android™ Version 4.2 or higher
Apple® iOS 9 or higher
The Wiser Heat app for tablets will be
available at a later date.

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Set up a system
Connect the Heat HubR
Step 2: Connect your mobile
device to the Heat HubR
The following instructions show you how to
connect your mobile device to the Heat HubR
via a temporary Wi-Fi network set-up by the
Heat HubR.
First select the Heat HubRyou wish to set up.
Do the following to activate set-up Mode:
Press the Set-up button.
Setup
Hot Water
Heating
The LED will
ash green
when Set-up
Mode is active.
Return to the Wiser Heat app
Tap Next
Heat HubRSet-up Mode
The Heat HubR Set-up Mode stays active for
15 minutes. After 15 minutes of no activity,
the Heat HubRgoes back to the normal
operating mode.
If you are still setting up your system when
this happens, go through the set-up steps
again. You can activate the Heat HubRSet-
up Mode at any time.
Do you need to change your Wi-Fi
network? Do you have a new broadband
provider? Have a look here: How to change
the Wi-Fi network -> page 46
Navigate to the Wi-Fi settings
In most cases, you will nd the Wi-Fi
settings as a sub-menu in the settings of
your mobile device .
Apple® Android™
Wiser HeatXX_XXXXXX
Secured
guest
Open
Open the Wi-Fi settings on your mobile
device (for Android users the Wiser Heat
app will take you to the Wi-Fi settings
automatically
Select the network called
WiserHeat XX_XXXXXX and connect to it
Switch back to the Wiser Heat app (not
necessary for Android users)
Tap Next
The mobile device and the Heat HubRare now
connected.
iOS Android

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Set up a system
Join devices to the Heat HubR
Choose fuel type and
tap Next
Tap ON the device
you wish to add
Follow the on-screen
instructions
Not sure where to place the radiator
thermostats? Have a look here: Installing
your Wiser Multi-zone Kit -> page 43..
Step 3: Join devices to the Heat
HubR
The following instructions show you how to
join devices to the Heat HubR in order to set
up your heating system. Do this by adding
room thermostats and radiator thermostats,
assigning them to rooms, and adding smart
plugs.
To start joining from the screen below,
tap Continue (or Next)
Have a look at:
• Add a room thermostat
-> page 10 and
follow the on-screen
instructions
• Add a radiator
thermostat -> page 11
and follow the on-screen
instructions,
• and Add a smart plug ->
page 12 and follow the
on-screen instructions

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Set up a system
Join devices to the Heat HubR
Add a Room Thermostat
The room thermostat must be joined to the Heat
HubR as follows:
Insert the batteries and join the network
Insert the batteries into the room
thermostat.
Ensure the polarity of the batteries (+
and - ends) is correctly oriented. The
polarity is indicated on the device’s
terminals.
Close the battery compartments.
Place/Mount the Room Thermostat
The Wiser Heat app assigns this room
thermostat to the named room.
Place this room thermostat in the room, either
on the wall or on the provided desk stand.
Follow the messages on the room
thermostat’s display to join the network.
Press Oto initiate the connection.
No network found? The Heat HubRhas
timed out
If the Heat HubRSet-up Mode has timed out
(the Setup LED shows a solid green), repeat
the set-up step.
No network found? The Heat HubRis still in
Set-up Mode
If the Heat HubRis still in Set-up Mode (the
Setup LED is ashing green), then the room
thermostat is too far away from the Heat HubR.
In this case, choose another location for the
room thermostat or install a smart plug as a RF
signal range extender. Have a look at: Getting
to know the smart plug -> page 41
Do you want to move the room
thermostat to another room?
Have a look here: Moving the room
thermostats ->page 46.

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Add a Radiator Thermostat
The radiator thermostat must be joined to the
Heat HubR as follows:
Insert the batteries and join the network
Insert the batteries in the radiator
thermostat.
Ensure the polarity of the batteries (+ and
- ends) is correctly oriented. The polarity is
indicated on the device’s terminals.
The device is ready for joining when:
• left/right LEDs ash red/blue
• central LED shows a solid orange
Twist and hold the cap in the +direction
until the central LED ashes green.
Install the Radiator Thermostat
The radiator thermostat comes with two valve
adapters:
• Valves with a M30x1.5 threaded connection
• Danfoss RA valves
Install the radiator thermostat on the
radiator using a valve adapter.
Twist the cap in the –direction and hold for
2 seconds until the blue LED lights up.
Note: The radiator thermostat now calibrates
the radiator valve. If you forget this step, the
radiator thermostat will automatically calibrate
the radiator valve after 5 minutes. Calibration
takes only a few seconds.
Valve adapter
The two included valve adapters work with
the vast majority of radiator valves.
If however, neither work with your radiator
valves, consult the Valve Adapter Guide on
the Drayton website. After reviewing this
guide, if you still need assistance please
contact Customer Services at the number
indicated on the last page of this guide.
Installation guide
To ensure correct and safe installation,
always refer to the installation guide.
Join devices to the Heat HubR
No network found? The Heat HubRhas
timed out
If the Heat HubRSet-up Mode has timed
out (the Setup LED shows a solid green),
repeat the set-up step.
No network found? The Heat HubRis
still in Set-up Mode
If the Heat HubRis still in Set-up Mode
(the Setup LED is ashing green), then
the radiator thermostat is too far away
from the Heat HubR. In this case, install
a smart plug as an RF signal range
extender. Have a look at: Getting to
know the smart plug -> page 41 For
other options, contact Drayton Customer
Service.

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Add a Wiser Plug
Please note that a smart plug is not assigned
to any particular room and will work in any wall
socket it is plugged into.
WARNING
Ensure that the appliance being controlled
does not exceed the capacity of the smart
plug. Refer to the information on the
back of the smart plug and the printed
documentation supplied with it.
Insert the smart plug into the wall socket
where it is to be used.
The device LED will ash blue three times
indicating the device has not yet joined the
Heat HubR.
Press and hold the ON/OFF button for two
seconds until the LED ashes blue.
When prompted by the Wiser Heat app,
enter a descriptive name for the smart plug
such as “Table lamp”.
Join devices to the Heat HubRSet up a system
No network found? The Heat HubR
has timed out
If the Heat HubRSet-up Mode has
timed out (the Setup LED shows a
solid green), repeat the set-up step.
No network found? The Heat HubR
is still in Set-up Mode
If the Heat HubRis still in Set-up
Mode (the Setup LED is ashing
green), then the smart plug is too
far away from the Heat HubR. In this
case, choose another location for the
smart plug.Have a look at: Getting
to know the smart plug -> page 41
For other options, contact Drayton
Customer Service.

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Set up a system
Join devices to the Heat HubR
Do you have an OpenTherm®
boiler?
You must rst adapt or rewire the OpenTherm
installation to the Heat HubRfor Wiser to detect
the OpenTherm connection.
For further information and help for installation,
have a look here: How to connect Open Therm
-> page 47
Gas, oil or electric?
To control your room temperature properly, it is
necessary to know if the heating system is gas,
oil or electric. If you are uncertain, keep the
default settings. You can change this parameter
later in Settings.
Select a channel of a three-
channel Heat HubR
If you are using a Heat HubRThree Channel,
you must assign the room thermostats to the
appropriate channels. Channel one and three
are used for the heating circuits. Channel two is
used for the hot water circuit.
To ensure the system works correctly, you must
know which rooms are on which heating circuit.
Ask your installer if you are unsure of this
information.

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Connect it all to the Internet Set up a system
Step 4: Join the Heat HubRto your
home Wi-Fi
This step connects the Heat HubRto your home
Wi-Fi network so the heating system can be
controlled from any mobile device over the
Internet.
Note: All information entered on the following
screens is required to enable remote control
from your mobile device.
Select your home Wi-Fi network and enter
the password.
Tap Join.
If your Wi-Fi network is not displayed:
Tap Can’t see your network?
Type your network-related information on
the displayed screen.
Tap Join
Change the home Wi-Fi
If you change broadband providers, you
can switch to another Wi-Fi network
at any time. When the Wiser system
detects an existing connection, you are
asked if you want to change the Wi-Fi
network.
Have a look here: How to change the
Wi-Fi network -> page 46

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Connect it all to the Internet Set up a system
Account registration
You must create and register your account to
control your Wiser system via the Internet.
Create your account
Enter your name, email address and a
password.
Only a secure password will be accepted
and must have at least:
- Eight characters
- One upper-case letter and
- One number
Verify your data
A verication email with our Terms & Conditions
as well as a link will be sent to the email
address you have provided. Follow the request
to conrm your email address by clicking on the
link.
You will now be able to control your heating
system and hot water from any location. Enter your home details
Enter your residential address so the
Eco Mode feature can work properly.
No verification email received?
• Check your spam folder
• You may have entered your email
address incorrectly. In this case,
create and register your account
again. All other settings remain.
More than one mobile device
To control your heating system from
additional mobile devices, download
and install the Wiser Heat app and log
in using the same email address and
password.

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Control your heating
I need to know how to ...

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Control your heating
Open and start
First access - Good to know
Customise your set-up with the Wiser Heat
app so you can:
• Change the set-point temperatures
• Set the schedules
• Boost a room temperature and more
Open the Wiser Heat app
Set up an account as described on page 15
or tap Already have an account
Enter your email address and password
Tap Login
Auto Mode, Manual Mode and Away Mode
The heating system and hot water can run in
three different modes.
Auto Mode: The heating system is
fully controlled and triggered by your
schedule. Once the schedule is set, Auto
Mode will manage your system daily. You
can create or modify new events at any
time. When you access the Wiser Heat
app for the rst time, Auto Mode is active
by default.
Manual Mode: Switch to Manual Mode
to control your heating system manually
over a period of time (e.g. during a party).
During this time, only manual changes
will be accepted and the schedule will be
ignored. You can return to Auto Mode at
any time.
Away Mode: When active, all rooms fall
back to the Away temperature (default
16°C). If you have a two or three-
channel Heat HubR, the hot water will be
turned OFF. Away Mode overrides Auto
and Manual Modes, however it is still
possible to manually change the set-point
temperature and boost individual rooms.
It is also possible to boost or manually
turn the hot water ON.
The defaults
When you access the Wiser Heat app for the
rst time, it is running in Auto Mode, and all
scheduled events are pre-programmed for every
room. If you want to make changes to the default
schedule, change the times and/or temperatures
so that the schedule ts accordingly.
Monday – Friday Saturday – Sunday
Time Temp Time Temp
6:30 am 20.0°C 7:00 am 20.0°C
8:30 am 16.0°C 9:00 am 18.0°C
4:30 pm 21.0°C 4:00 pm 21.0°C
10:30 pm Off* 11:00 pm Off*
Pre-programmed schedule * Only frost protection is active
Do you want to change the schedule? Have a
look at: Two ways to access the schedule ->
page 24

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Home view and what it displays
Overview of rooms, set-point temperatures and
heating status.
Control your heating
Open and start
Tap anywhere in this area to switch to the related
Room view. In the Room view, you can change the
room schedule or boost the room temperature, etc.
Current room temperature
Tap here to pull up smart plug menu
Settings
Away Mode
The default temperature and hot water
status for Away Mode can be modied under
Settings/Away Mode.
Once activated, all rooms return to the Away
temperature (default 16°C), the Away Mode
toggle will change from grey to green and the
rooms and hot water will display their Away
mode values. If you have a two or three-
channel Heat HubR, the hot water will be turned
OFF if you have activated this option on the
Away Mode screen.
Meaning of the colours:
Red Warm 21.5 – 30 °C
Orange Comfort 17.5 – 21 °C
Yellow Cool 5 – 17 °C
Grey Heating Off
Status of hot water
When Away mode is active, only rooms that
have set-point temperatures higher than the
Away mode temperature will be affected. For
example, if a given room is set to 5°C, Away
Mode will not force it to the Away temperature.
While Away Mode overrides Boost, Auto and
Manual Mode, it is still possible to manually
change the set-point temperature and boost
individual rooms after activating Away Mode. It
is also possible to boost or manually turn the
hot water ON.
If one or more rooms have an active Boost at
the time Away Mode is activated, the Boost will
still remain active but Away Mode will limit the
temperature of these rooms to the Away Mode
value if Boost temperatures are higher than the
Away Mode temperatures. Upon deactivating
Away Mode, if any given Boost is still active,
each respective room will resume observing the
Boost temperature until expiry.
Note: The default Away temperature can be
changed under Settings -> page 27
From here you can also select whether or not
hot water should be turned OFF when Away
mode is active.
Tap at the bottom of the Home screen to bring
up the smart plug menu. To couple a smart plug
to Away Mode, have a look at Operate smart
plug -> page 41.

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Open and start Control your heating
Room view and what it displays
Tap to open the boost menu.
With the boost feature you can temporarily
increase the room temperature by 2°C. Choose
between 30 minutes, 1 hour, 2 hours or 3 hours.
Boost can be stopped at any time by tapping
the time icon again.
Boost
OFF Boost = OFF
Boost = ON
Go back to previous screen
(only on iOS devices)
Current room temperature
Current set-point temperature
Room/Area to control.
Swipe to the left/right to switch between rooms.
Tap to open the schedule or to toggle between
Auto and Manual Mode.
If the room temperature is lower than the
desired set-point temperature, the heating
is ON.
Go to Home screen
Depending on the room temperature and
the heating status, the circle line will change
its colour.
Heating = Auto Mode
Heating = Manual Mode
Meaning of the colours:
Red Warm 21.5 – 30 °C
Orange Comfort 17.5 – 21 °C
Yellow Cool 5 – 17°C
Grey Heating Off
Note: As long as Away Mode is active,
you cannot select Auto or Manual Mode.
Tap on the X to go back to the Home
view to de-activate Away Mode.

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Control your heating
Operate
Set the room temperature
Auto Mode
The new set-point will continue to be active
until the next scheduled event.
Manual Mode
Any set-point changes made with the slider
will continue to be active until the next time
the slider is used.
• Edit your schedule
• Switch to Manual Mode
Auto
Edit • Edit your schedule
• Switch to Auto Mode
Man
Edit
What will happen if your system is in:
Away Mode
The new set-point will continue to be
active until Away Mode is deactivated.
Afterwards it goes back to its Auto or Manual
status depending on which one was active
when Away Mode was activated.
Slide to the left/right to manually increase/
decrease the current set-point temperature.
Select the room in which you want to set
a new room temperature.