DreamCast Aura User manual

1
DreamCast
design and production
Match Lit Firepit | Installation Manual
STANDARDS:
CSA 2.41-2017, ANSI Z21.97-2017
CERTIFIED FOR USA & CANADA
OUTDOOR DECORATIVE
GAS APPLIANCES
We recommend that our fire pits
be installed and serviced by
professionals that are certified in the
U.S. by NFI
(National Fireplace Institute)
The installer is responsible for using the correct fuel line sizing and/or regulation to provide
gas within the specified minimum and maximum gas inlet pressures of the fire feature.
⚠ WARNING
Do not store or use other flammable vapors and liquids in the vicinity of this or any other appliance.
An LP-cylinder not connected for use shall not be stored in the vicinity of this or any other appliance.
⚠ WARNING
Improper installation, adjustment, alteration, service or maintenance can cause injury or
property damage. Read the installation, operating and maintenance instructions thoroughly
before installing or servicing equipment.

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This Owner’s Guide and Instruction Manual
contains critical information for the safe installation
and operation of your DreamCast fire feature. You
must read this manual in its entirety prior to
installation and/or operation.
Failure to follow these instructions may result
in property damage, personal injury, or death.
IMPORTANT: This appliance should
be inspected before use and at least once annually
by a qualified service person. More frequent
cleaning may be required as necessary. It is
imperative that the control compartment, burners
and circulating air passageways of the appliance be
kept clean. If it is evident that the burner is
damaged it must be replaced prior to the appliance
resuming operation. Contact DreamCast for a
replacement.
DANGER: Carbon monoxide poisoning can lead to
death!
CARBON MONOXIDE POISONING:
Early signs of carbon monoxide poisoning resemble
the flu, with symptoms including headache, dizzi
ness, or nausea. If you experience these signs, the
Fire Pit may not be working properly. Get fresh air
at once! Have the Fire Pit serviced. Some people
are more affected by carbon monoxide than others,
including pregnant women, people with heart or
lung disease or anemia,those under the Influence
of alcohol, and those at high altitudes.
NATURAL GAS AND PROPANE:
To assist in detecting leaks, an odorant has been
added to natural gas and propane. However, this
odorant can fade, and gas may be present even
though no odor exists.
WARRANTY REQUIREMENT:
When not in use, appliance must be covered at
all times. Failure to cover the fire feature
will void the warranty.
WARNING: Any modification to this appliance or its
controls can be dangerous.
1. This appliance, as supplied, is only for use with the
type of gas indicated on the rating plate.
2. When this appliance is connected to a fixed piping
system, the installation must conform with local codes
or, in the absence of local codes, with the National Fuel
Gas Code, ANSI Z223.1/NFPA 54; National Fuel Gas
Code, National Gas and Propane Installation Code,
CSA B149.1; or Propane Storage and Handling Code,
CSA B149.2 as applicable.
3. Keep the appliance area clear and free from
combustible materials, gasoline and other flammable
vapors and liquids
4. Do not burn solid fuel in this appliance. Do not use
this appliance to cook food or to burn paper or other
objects.
5. Children and adults should be alerted to the
hazards of high surface temperatures and should stay
away to avoid burns or clothing ignition.
6. Clothing or other flammable materials should not be
hung from the appliance, or placed on or near the
appliance.
7. Young children should be carefully supervised when
they are in the area of the appliance.
8. Do not use the appliance if any part has been under
water. Immediately call a qualified service technician to
inspect the appliance and to replace any part of the
control system and
any gas control which has been under water.
9. Inspect the appliance before each use. If your firepit
uses a hose inspect the hose before each use. If there
is evidence of excessive abrasion or wear, or if the
hose is damaged it must be replaced. Contact
Dreamcast for a replacement.
WARNING: DO NOT USE OXYGEN MIXERS WITH
YOUR DREAMCAST APPLIANCE. Mixers may create
leakage in the cavity of the pit and could cause fire or
explosion which could cause property damage,
personal injury, or death.
Turn the appliance off and let cool before servicing,
installing, repairing or covering. Any guard or other
protective device removed for servicing the appliance
must be replaced prior to operating the appliance. Only
a qualified service person should install, service,
or repair the appliance.
HIGH ALTITUDE INSTALLATION
Gas fireplaces are tested and approved
for elevations from 0 to 4,500 feet in Canada and
U.S.A. When installing this fireplace at an elevation
above 4,500 feet (in Canada), check with local
authorities. Consult your local gas utility for assistance
in determining the proper orifice for your location.
LOCAL CODES
Install and use your Outdoor Fire Pit with care. Follow
local codes. In the absence of local codes, use the
latest edition of The National Fuel Gas Code ANSI
Z223.1/NFPA 54 available from:
American National Standards Institute Inc.
1430 Broadway New York NY 10018
National Fire Protection Association,Inc.
Batterymarch Park Quincy MA 02269.
DreamCast is not responsible for damage due to
improperly installed or operated units. Instructions are
updated as needed, and it is the installer or owners’
responsibility to periodically review DreamCast's
website for applicable updates
(www.dreamcastdesign.com.)
Please keep this manual with your important
papers.
General Information

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Positioning Gas Supply
See following page of this manual for
Gas Installation Requirements
All Round Fire Bowls have a 2" Dia
opening in the base through which you
can bring a gas or propane line. Side
openings are also present at 1.5" Dia.
Refer to the diagram for your relevant
model.
See Fig. 1.
Please make sure that the gas line is
located only within this area. This will
ensure that the final position of the unit
will not be compromised.
We recommend that gas risers be kept
as low to grade as possible and no
higher than 6” at their highest points.
ATTENTION:
Gas line must be installed by a
licensed contractor in compliance
with local codes.
Aura Lotus 32
Zen 36 Zen 34

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Gas Positioning ctd.
All square/rectangular firepits
have a hollow base.
Gas supply can come up within the
footprint of this hollow base. Side slots
are inherent on 2 sides to allow for
sideways access.
Bloq
Libra
Element
Cubo

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UNBOXING
Upon receiving your DreamCast Firepit, take care to
check all parts have been received according to the
included packing slip.
ATTENTION: Fragile! Concrete may chip or scratch if collided
with other hard materials such as stone, metal, or other
concrete.
HANDLE WITH CARE!
Remove the concrete parts from the crate, unwrap and place them on
a soft surface. Take care when handling concrete parts as concrete is
brittle and can chip or flake if struck. Inspect all parts for shipping
damage. Any shipping damage must be reported immediately.We
allow for 48 hours after receipt for any shipping damage to be
claimed under warranty. Please contact DreamCast Design if you are
missing any parts.
SET-UP
Before placing your DreamCast Firepit, check that the desired
location meets all clearances to combustibles listed in the Fire Pit
Clearances Diagram. Ensure that the final location for the fire pit is as
flat and
level as possible. Make sure to provide adequate drainage beneath
the opening in the base of the fire pit body.
Carefully lift the fire pit or fire pit base and place it in its final position.
If there is a gas riser, fire pit should be placed so that the stub is
enclosed within the fire pit.
If the fire pit does not sit level, shim appropriately so that
it is level and evenly supported. If the fire pit has a top section,
carefully lift and place it on top of its base. Check that the top section
is level and stable. If it does not sit level or is unstable, shim as
required with provided rubber shims. Follow the instructions to
connect the burner assembly, test for gas leaks, and place
decorative burner media.
CONCRETE CARE
Your new DreamCast fire pit is factory sealed to resist staining and
discoloration. However, care should be taken to maintain the
premium concrete finish.
Concrete is a very porous material and may stain from certain
substances left on the surface. Things that may stain if not removed
include red wine, acidic juices, oils and waxes, tree sap and other
organic material. Additionally, water trapped under an object for an
extended period can leave a watermark.
We strongly recommend covering your firepit with a breathable,
weather resistant cover when not in use.
MAINTENANCE
Your concrete fire pit can be cleaned with a soft cloth and mild soap
to remove dirt and scuffs.
The surface can be periodically cleaned and refreshed
with our DreamCast Refresh Sealer. Please contact us for more
information and to order Refresh Sealer.
Scratches and chips can be repaired with our patch kit, though any
repairs made to concrete will be visible.
Your DreamCast Concrete Firepit
This Owner’s Guide and Instruction Manual contains critical information for the safe installation operation and
maintenance of your DreamCast fire feature. You must read this manual in its entirety prior to installation
and/or operation.
CAUTION - HEAVY
Use care when lifting and placing to avoid injury and damage to
property and the fire pit itself.
Fire pits will require 2 or more people to lift.

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Minimum and Maximum
Gas Inlet Pressures
The installer is responsible for using the correct fuel lines
and/or regulation to provide gas to the fire feature within the
specified minimum and maximum gas inlet pressures below:
Location Considerations
All appliances are designed and intended for outdoor use only.
All appliances must have a gas shutoff located outside of
the appliance to allow for emergency shutoff and
maintenance. Select a location where the appliance can
be attended during operation. Never leave an operating
appliance unattended or by someone not familiar with its
operation or emergency shutoff locations.
Appliances may create very high temperatures - combusti
bles must be located far enough away that there is no risk
of ignition.
IMPORTANT: It is recommended that material such as
granite, marble or other dense stone be kept an
appropriate distance away from flame due to risk of
cracking. Manufacturer is not responsible for damage to
any enclosure material for any reason.
FIRE PIT CLEARANCES
• Horizontal 36” from any combustible structure or
materials.
• Overhead 120" minimum clearance from combustible
structures or materials.
• Choose a location that allows easy access for installa
tion and maintenance of the fire feature.
• Pick a location that allows sufficient horizontal room to
enjoy the appliance while allowing a safe distance from
the heat and flame.
• Always consult with local municipality regarding any
local code requirements.
• See Clearance Diagram on following page
The fire pit must be placed on a stable surface and must
be level.
CODE REQUIREMENTS
It is the responsibility of the installer to consult with the
local municipality and to FOLLOW ALL LOCAL CODES
concerning the installation and operation of the fire feature.

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Firepit Clearance Diagram
36" Horizontal to combustibles
120" Overhead to combustibles
GENERAL INSTALLATION INSTRUCTIONS
Use only joint compound, thread sealant, or tape specific to gas
use that is resistant to all gases. Apply joint compound, thread
sealant or tape to all male pipe fittings only and DO NOT USE ON
FLARED END OF FLARED FITTINGS. Be sure to tighten every
joint securely. If you are lighting manually be sure to maintain a
minimum safe distance to avoid property damage, personal injury,
or death. Please refer to match lit instructions:
1.Verify gas supply matches burner type.
2. Verify gas inlet pressure is within the specified minimum and
maximum pressures. Consult Gas Inlet Pressures on previous
page.
3. Purge gas lines of air, water and debris.
4. Perform all leak tests with leak detector or leak reactant
on main gas supply and repair leaks as necessary. Turn off gas
supply.
5. For models that include electronic ignitions, be sure to have a
qualified electrician install proper power supply following all local
codes.
6. Inspect flex line(s) for punctures or breaks in line(s).
7. Make sure the key turns in the key valve before installing. Use
only your hand to turn the gas key valve. Never use tools. If the
key valve will not turn by hand, don’t try to repair it. Force or
attempted repair may cause a fire or explosion.
8. Refer to Connection Diagrams for applicable gas connections.
9. Position burner safely with access to all gas connections for
testing. Position burner to allow sufficient clearance from the fire
pit to avoid damage.
10.Turn on gas supply to perform repeat leak tests on main gas
supply and all connections to appliance and repair as needed.
11. Do not use appliance if there is evidence of leaking gas. If leak
is suspected, turn off main gas supply immediately. For appliances
for use with a fixed fuel piping system and equipped with an
appliance gas pressure regulator, the appliance and its individual
shutoff valve must be disconnected from the gas supply piping
system during any pressure testing of that system at test pressure
in excess of ½ psi (3.5kPa). The appliance must be isolated from
the gas supply piping system by closing its individual manual
shutoff valve
during any pressure testing of the gas supply piping system at test
pressures equal to or less than ½ psi (3.5 kPa).
12. Ignite burner. See applicable ignition instructions within
Operating Instructions, page 20.
13. Once appliance is lit, perform leak test on all gas connections
and repair as needed.
14. Turn off appliance and allow to cool.

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15. DreamCast Fire Pit must be installed on a stable surface. Fire
pit must be properly assembled, level, and stable. The weight of
the burner and media must be supported by the aluminum support
plate and not by any control box or gas valve. Control boxes and
gas valves must be above grade with adequate drainage to
prevent water damage. Installer is responsible for making sure
there is enough space in the cavity for any electronics and piping.
The lower cavity of the enclosure cannot be filled with any
material (i.e. gravel, crushed rock, concrete, etc).The fire pit
burner assembly should be recessed from the top of the enclosure
to protect flame from excessive wind and to allow coverage of
burner. See Clearances Diagram on previous page. To allow for
regular maintenance, nothing should be attached to the firepit that
would prevent removal of the support pan and burner assembly.
16. Venting is required to avoid heat damage to internal
components and to allow airflow in case of gas pooling. Do not
block the integral vents in your
DreamCast Firepit with any material.
17. Only use fire rated media approved for use with high
temperatures that have been manufactured for specific use in fire
features. Never use any material for media that is nonporous and
holds moisture such as gravel, pebbles, river rock, etc. Such
material, when heated, may cause the trapped moisture to boil,
fracture unexpectedly and/or explode and which could cause
personal injury, damage or death.
18.To avoid dust and clogs getting into the system, do not dump
the media over the burner. Place the media onto the plate or pan.
Burner should be covered by approved media up to 1/2”
above the jets. Media may be positioned so that jet tips or
barrels are visible. Excessive media coverage may cause
back pressure and dangerous pooling of gas which can
result in explosion which could cause property damage,
personal injury, or death.
19. Do not cover the ignition pilot assembly or wind cage more
than halfway with any form of media.
20. Complete final verification of correct operation and lighting.
21. Review instruction manual with end user and instruct end
user not to change/modify fire pit or media in any way that may
affect pilot assembly or wind cage.
GENERAL INSTALLATION INSTRUCTIONS Ctd.

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MATCH LIT SYSTEM CONNECTION DIAGRAMS
19. Do not cover the ignition pilot assembly or wind cage more
than halfway with any form of media. Do not place ceramic logs
too close to the pilot assembly as this may cause excessive heat
and system failure that
is not covered by warranty.
20. Ceramic log sets must be pre-treated before use to avoid
breaking or crumbling. Burn logs for 15 minutes, then leave
untouched to cool for at least one hour before moving them again,
or they could break or crumble.
21. Complete final verification of correct operation and lighting.
22. Review instruction manual with end user and instruct end
user not to change/modify fire pit or media in any way that may
affect pilot assembly or wind cage.
Connection Diagram - Leave with End User
Standard Assembly Diagram
Aura
1.
2A. 2B.
3. 4.
5.
6.
2B.
3.
Burner
6.
1. 2A. 2B.
5.
5.
4.

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Standard Assembly Diagrams
Bloq
Libra/Element
Refer to page 9 for parts list
Cubo

11
11
Standard Assembly Diagrams
Lotus 32 Zen 34 / Zen 36
Refer to page 9 for parts list
11

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Connection Diagram Ctd.
2. Remove flared fittings from flex hoses
Removing flared fittings first makes installation easier
3. Connect to Burner Coupling
Pass one of your flared fittings removed in Step 2
through the Support Plate and connect to the
coupling of the burner unit
4. Connect Flared Fittings to Key Valve
Locate two od the flared fittings removed in Step 2
and connect into the Key Valve, placing the
non-flared ends into the key valve. Tighten.

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Connection Diagram Ctd.
5. Connect Flex Hose with Key Valve
Connect the two Flex Hoses to
the Flared Fittings that are now
connected to the Key Valve. One
flex hose will be connected to
your gas supply
6. Attach Key Valve to Fire Pit Wall
Place the ABS Spacer on the
threaded end of the Key Valve.
Pass the threaded end of the Key
Valve through the pre-drilled
hole in the firepit wall, and screw
on the Escutcheon. Do not use
tools to tighten the Escutcheon.

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Connection Diagram Ctd.
7. Connect Gas Line
For connecting to a portable propane
tank proceed to 7B.
Before connecting to a gas line, ensure
your firepit burner is rated for natural gas
or liquid propane as required.
Connect one flex hose to your gas line
using the appropriate fittings for your site
arrangment
7B. Connect to a Portable Propane Tank Regulator
Before connecting to a propane tank, ensure your firepit burner is rated for liquid propane
1)Locate the two 3/8" flared fittings and the remaining
1/2"flared fittings removed in step 2. Connect
one of the 3/8" flared fittings to the inner threads
of the 1/2" flared fitting.
ii) Connect the second 3/8" flared fitting to the
propane regulator.
iii) Connect the 1/2" flared fitting to the flex hose,
and connect the 3/8" flared fittings to the propane
hose.
See Pages 16 & 17 for details for LP Connections.

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Connection Diagram Ctd.
8.Connect Flex Hose to Burner
Connect the remaining Flex Hose and Flared Fitting
attached to the Crossfire Burner in Step 3.
9. Secure Burner to Aluminum Support Plate
Using the supplied EMT Straps & Screws, secure the
Burner to the Support Plate through the pre-drilled
holes.
Proceed to page 18 for Media Installation and Operating instruction
Image shows properly installed burner

16
Connection Diagram Ctd. - Propane Models
LP-GAS MODELS:
1. Make sure tank valve is in its full off position. (Turn clockwise to stop).
2. Check tank valve features to ensure it has proper external mating
threads. (Tank Valve Marked: USE WITH TYPE 1 )
3. Inspect hose shipped with the unit for damage. Never attempt to use
damaged or plugged equipment. See your local LP Gas Dealer for repairs.
4. After inspecting the LP hose shipped with the unit, follow steps described
on page 12 - 14.
NOTE: Fuel Supply line must not come into contact with surfaces having
temperatures in excess of 140°F. LP gas cylinder must be kept a minimum
of 4.5 feet from the appliance. You must use an approved LP cylinder
retention device (See photo for example).
5. When connecting regulator assembly to the tank valve, hand tighten
nut clockwise to a positive stop. DO NOT use a wrench to tighten. Use of
a wrench may damage quick closing coupling nut and result in a hazardous
condition.
6. Locate the hose out of pathways where people may trip over it or in
areas where the hose may be subject to accidental damage.
7. Open tank valve fully (counter-clockwise). Turn the on/off valve at the
unit slowly to the on position and use a soapy water solution to check all
connections for leaks before attempting to light the appliance. If a
leak is found, turn tank valve off and do not use the appliance until repairs
can be made by a local LP Gas Dealer. DO NOT attempt to make
repairs yourself.
8. Never attempt to use this appliance or any components that have been
damaged or exposed to an accidental fire.
Be certain to mount or set the LP-gas cylinder on a flat stable surface and
retain it to prevent it from tipping.
Purge the gas supply line of any trapped air prior to the first firing of the unit.
WARNING: During the initial purging and subsequent lightings, NEVER
allow gas valve to remain in "OPEN" position without first placing a
burning match on the top of the burner.
Test fire the unit after referring to the SAFETY INFORMATION and LIGHTING
INSTRUCTIONS.
Tip:
If LP-Gas outdoor firepits are used continuously after a couple of hours, you
could see the possibility of the flame decreasing in size. If this happens, turn
off the control valve and the tank valve and wait a couple of hours
before lighting again or switch propane tanks. The propane tank is freezing up
due to the volume of gas being taken out of the tank.
CHECKING GAS CONNECTION
⚠WARNING: Test all gas piping and connections for leaks after installing
or servicing. Correct all leaks immediately.
⚠ WARNING: Never use an open flame to check for a leak. Apply a
mixture of liquid soap and water to all joints. Bubbles forming on joints while
the gas is running indicate a leak.
Correct all leaks immediately.
Photo shows an example
of an LP retention device
⚠ WARNING
DO NOT LEAVE FIRE PIT UNATTENDED WHEN IN USE

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Connection Diagram Ctd. - Propane Models
The LP gas supply cylinder used with LP models must be :
• i:Constructed and marked in accordance with the US
Department of Transportation (D.O.T.) Specifications for LP-Gas
Cylinders or the Standard for Cylinders, Spheres and Tubes for
Transportation of Dangerous Goods and Commission, CAN/CSA-
B339, as applicable.
• ii. Provided with a listed overfilling prevention device, and
• iii. Provided with a cylinder connection device compatible with the
connection for the appliance
The pressure regulator and hose assembly supplied with LP models
must be used. Replacement pressure regulators and hose
assemblies must be those specified in this manual.
Be sure to use only 1 20 lb (9.1 kg) LP gas cylinder with a Type 1
valve with this appliance as required by the American National
Standards Institute (ANSI) and the Canadian Standards Steering
Committee.
The LP gas cylinder supply system must be arranged for vapor
withdraws.
The LP gas cylinder used must include a collar to protect the cylinder
valve.
When an LP model is not in use, the LP-gas must be turned off at
the supply cylinder.
Fuel Supply line must not come into contact with surfaces having
temperatures in excess of 140°F. LP gas cylind\er must be kept a
minimum of 4.5 feet from the appliance.
The cylinder must be prevented from tipping over by the of an
approved LP cylinder retention device (See Pg. 16 for an example).
Locate the hose out of pathways where people may trip over it or in
areas where the hose may be subject to accidental damage.

18
Media Installation
Only use approved decorative media that have been
manufactured for specific use in fire features.
Media must be ½” or larger in size to prevent media from
falling into gas orifices and blocking flow of gas out of jets. Use
approved media only. To avoid dust and clogs getting into the
system, do not dump the media over the burner.
Place the media onto the plate or pan.
Burner should be covered by approved media up to 1/2”
above the jets. Media may be positioned so that jet tips or
barrels are visible.
⚠ WARNING: Covering jets by more than 1/2” of media may
create back pressure and gasleakage resulting in pooling of
gas under the fire feature which can result in explosion
which could cause property damage, personal injury, or
death.
Also note that flame pattern will be affected by any media
coverage over gas orifice jets up to and including smothering of
flames. The appliance is designed to use approved media that is
correctly installed over the burner to achieve proper combustion.
Use of any media outside of the approved media may void
warranty and affect proper operations.
Fuel Supply line must not come into contact with surfaces having
temperatures in excess of 140°F. LP gas cylind\er must be kept a
minimum of 4.5 feet from the appliance.
The cylinder must be prevented from tipping over by the of an
approved LP cylinder retention device (See Pg. 16 for an
example).
Locate the hose out of pathways where people may trip over it or
in areas where the hose ma be subject to accidental damage.
Properly installed burner
ready for media
DO NOT DUMP MEDIA ON
THE JETS. Apply media by
pouring media around
burner first, then pushing
media towards the gas jet
orifices making sure media
does not fall into the gas jet
orifices. Check each gas jet
orifice prior to lighting to be
sure no media has fallen into
gas jet orifices.
CAUTION:
When lava rock is new or contains
moisture, operating firebowl may
cause it to pop and cause small
particles to fly. When igniting the
fire pit for the first time, or after lava
has become damp, it may take several
minutes for the lava to dry out
and cease popping

19
Operating Instructions
Keep the area clear and free from combustible materials,
gasoline, and other flammable vapors and liquids. Solid fuels
shall not be burned in the fire pit. Leaves, sticks,wood, paper,
clothing, food material, should be kept away from the fire pit.
Make sure that there is no vegetation or other objects over the
top or sides of the fire pit that could interfere with safe operation.
If there are any questions as to clearances, refer to
CLEARANCES DIAGRAM in your Installation Manual for
specific clearance allowances.
Wind and gusty conditions may cause the flame to behave in an
unpredictable manner. If conditions exist, turn off the fire feature.
All media has the potential of thermal spalling. This process may
occur when media is wet and moisture gets trapped inside of the
material due to rapid temperature differences. When this
happens the media has the potential to crack or pop outside of
the fireplace. Extra caution should be taken when lighting in high
humidity or moisture. After igniting, allow 30 minutes to dry out
the media, and monitor from a distance until all popping has
ceased before fully enjoying the fire.
TURNING ON YOUR MATCH LIT SYSTEM
1. STOP! Read all the safety information.
2. Any cover must be removed prior to operation of burner
or appliance and must remain off during operation.
3. Confirm that your main Natural Gas or Liquid Propane supply
to the appliance is open. Do not open your key valve or gas
control valve at this time.
4. Before lighting, visually inspect fire feature and remove any
accumulated leaves or other combustible debris.
5. Locate key valve or gas control valve controlling gas supply to
your appliance.
6. Locate the closest jet tip on the exterior of the burner that can
be easily accessed while operating key valve or gas control valve
without reaching across other jets or the burner.
7. Place a lit lighter or match flame on or slightly above the tip of
the jet located in Step 6 while not reachingover it. A long reach
lighter or match is recommended.
8. While holding the flame on or slightly above the jet tip as
described in Step 7 above, slowly turn the key valve or gas
control knob to the left to allow a minimal flow of gas to the
burner and light the selected jet. While attempting to light jet, do
not substantially increase gas supply. Excessive flow of gas
before jet is lit can cause pooling of gas and result in sudden
flare up.
9. Once the selected jet (or other jets) is lit, continue to keep any
body parts from above the pit or burner and slowly turn the key
valve or gas control knob furtherto the left to increase the flow of
gas to the burner. The other jets of the burner should ignite.
10. You may follow the same procedure described above to light
additional jets only if able to do so without reaching across the
burner or other jets which may ignite.
11. If the flame will not stay lit after several attempts, turn
the key valve to the off position and call your local technician or
gas supplier for service prior to re-attempting to operate your
appliance.
12. Once lit, use the key valve to adjust the flame to the
desired height.
TURNING OFF YOUR MATCH LIT SYSTEM
1. Use key to turn valve to OFF position by turning key
to the right.
2. Verify flame is OUT.
3. If using LP bottle/tank – turn bottle/tank to CLOSED
position.
4. Allow to cool completely, then cover the fire feature
with waterproof/weatherproof cover.
⚠ WARNING: Failure to follow these instructions could result in fire or
explosion, which could cause property damage, personal injury or death.
⚠ WARNING: Fire or Explosion Hazard.
If you smell gas, shut off gas to the appliance, extinguish any
open flame. If odor continues, leave the area immediately.
After leaving the area, call your gas supplier or fire
department. Failure to follow these instructions could result in
fire or explosion, which could cause property damage,
personal injury or death.

20
General Maintenance & Troubleshooting
Any guard or protective device removed for servicing must be
replaced prior to operating the appliance.
Installation and repair should be done by a qualified technician.
Appliances should be inspected prior to each use and inspected
at least once annually by a qualified gas appliance service
professional.
Ensure gas and power (if applicable) are shut off and
fire pit is cool before servicing.
Keep fire feature covered at all times when not in use.
Keep any debris out of appliance - clean as needed. If
debris is found, remove before lighting system.
JET ORIFICE CLEANING
Annual inspection and cleaning of the fire feature is
recommended. If at any time the flames exhibit any abnormal
shapes or behavior, or if burner fails to ignite properly, then the
burner holes located in bottom of gas jet orifices may require
cleaning. The appliance can be cleaned by carefully removing
the logs and media to allow access to burner.
Use a brush to carefully remove dust, spider webs and loose
particles. Periodical inspection by a qualified service technician
of the air-intake is required to ensure your fire feature performs
properly.
Use a wire or small puncture tool and carefully insert in
jet. Tool should be size of a small paper clip. If evidence of
damage, burner must be replaced with the appropriate
CROSSFIRE™ burner specified by manufacturer.
TROUBLESHOOTING
MATCH LIT
Below are some potential causes and countermeasures to
the symptoms listed: TURN OFF APPLIANCE BEFORE SERVICE
• No flame - Make sure the key valve is on. Turn key to
the left to open valve and allow gas flow.
• Low or Weak Flame - Verify correct gas pressure using
the Water Column Pressure Chart / check ports are not blocked/ If
an LP unit: change LP tank / change gas regulator
• One or more jets will not light – Clean the orifices and
check jets for obstruction.
• Fire feature is making a whistling sound - Make sure
that the flex line is the whistle-free, without sharp
bends, and installed correctly. Check the pressure to
be sure it is within recommended ranges.
Unit is smoking / sooting excessively.
(Note: It is natural and unavoidable for appliances to produce
moderate levels of carbon (soot) where flames contact the media.)
- Contact local natural gas company / Separate the stones to allow
more flame passage / Remove any foreign items from the flame
pattern and/or check for proper orifice sizing
Burner is excessively noisy
(Note: The movement and combustion of gas will create
low, unavoidable levels of noise.) - Relieve any tight bends or kinks
in gas supply line / Check/reset gas regulator pressure
Contact a certified gas technician for service & repair
if these suggestions do not solve the issue.
⚠ WARNING: Fire feature should be inspected by
user prior to each use and inspected at least once
annually by a qualified gas appliance service
professional
⚠ WARNING: If you smell gas, shut off gas to the
appliance, extinguish any open flame. If odor continues, leave
the area immediately. After leaving the area, call your gas
supplier or fire department. Gas leaks to be corrected by a
qualified technician.