Dru Virtuo 75 User manual

Virtuo 75, Virtuo 80/2 and Virtuo 80/3
Store this document in a safe place
English
959.124.01.UK
Installation and user manual

2
Content
page
Introduction 4
CE declaration 4
User Manual 5
1. General 5
2. Precautions and safety instructions 5
3. Taking the appliance in operation 6
3.1 For the rst time 6
3.2 Protection 6
3.3 Projector safety mode 6
4. Remote control 7
4.1 Replacing/placing batteries 7
5. Operation via the DRU Virtuo App 7
6. Main switch 8
7. Maintenance 8
8. Cleaning the glass pane 9
9. Environment 9
9.1 General 9
9.2 The appliance 9
10. Warranty 9
Installation and user manual

3
Installation manual 10
Step-by-step installation plan 10
1. Safety 12
1.1 Regulations 12
1.2 Safety instructions 12
2. Preparation 13
2.1 Unpacking 13
2.2 Electric connection 14
2.3 Switch contact connection 15
4. Installation 16
4.1 Placing the appliance 16
4.2 Placing appliance 18
4.3 Additional installation options 18
4.3.1 Platform combined with lower decorative strip 18
4.3.2 Platform adjacent to the glass 19
4.3.3 Back and side wall adjacent to the glass of the side pane 23
4.4 Placing the chimney breast 25
5. The appliance 26
5.1 Glass panes 26
5.1.1 Removing the front glass pane 26
5.1.2 Placing the glass pane 26
5.1.3 Cleaning the glass pane 27
5.2 Preparing the projector for rst use 27
5.3 Wood set, chips and glow rock set 27
5.3.1 Installing the wood set 28
6. Final check 36
7. Delivery 36
7.1 Projector & Projector mirror 37
7.2 Heating element 37
7.3 Parts 37
8. Maintenance 37
9. Malfunctions 38
Installation and user manual

4
Introduction
DRU, a manufacturer of gas-red and electric stoves, develops and produces products that comply with the highest quality,
performance and safety requirements. For that reason, this appliance has a CE label, which means that it complies with
the essential requirements of the European directives. The appliance is supplied with a combined installation manual and
user manual. Maintenance of the appliance should be performed by a professional certied specialist with proven know-
how and skills. A professional specialist takes into account all technical aspects, such as heating output and electrical
requirements.
The information in this user and installation manual will ensure the appliance is installed in such a way that it will
function properly and safely. This manual discusses the installation of the appliance and the regulations that apply to the
installation. In addition, the appliance’s technical data are shown and information is provided about maintenance, possible
malfunctions that might occur and their possible causes. Fully and carefully read and use this installation manual before
installing the appliance. Where the installation instructions are not clear, national/local legislation should be observed.
The appliance comes with a wood set, chips and a set of glow rocks.
The ame eect of this atmospheric stove can be used with and without heating.
This DRU appliance was designed to be built into a chimney breast or mantel.
The following symbols are used in the manual to indicate important information:

Work to be performed.
Suggestions and recommendations.
⚠You will need these instructions to prevent problems that might occur during installation and/or use.
⚠You need these instructions to prevent re, personal injury or other serious damages.
After nal delivery, the manual should be handed over to the end user.
CE declaration
DRU declares that company internal measures guarantee that appliances produced by DRU meet the essential requirements
and guidelines of the regulation concerning electric stoves and the accompanying standards. This declaration loses its
validity if changes are made to the appliance without written permission from DRU. The instructions in the manuals must
also be observed at all times. A copy of the CE test certicate can be downloaded via www.druservice.com
Product: Electric built-in decorative re
Type: Virtuo 75, Virtuo 80/2, Virtuo 80/3
Regulations: (EU) 2015/1188
Directives: 2014/35/EU, 2014/30/EU
Applied harmonized standards: EN 55014-1:2017
EN 55014-2:2015
EN 61000-3-2:2014
EN 61000-3-3:2013
EN 60335-1:2012 + A11:2014+A12:2017+A13:2017+A14:2019
EN 60335-2-30:2010+A11:2012
Internal measures by the company guarantee that equipment produced complies with the requirements of the prevailing
EC directives and the standards applied.
DRU Verwarming B.V. Duiven, 20-04-2020
Postbus 1021, NL-6920 BA Duiven
Ratio 8, NL-6921 RW Duiven
www.drure.com
R.P. Zantinge, Managing director
Installation and user manual

5
1. General
⚠Carefully read the user manual.
⚠Observe the precautions/instructions in this manual.
2. Precautions and safety instructions
Carefully observe the following precautions and instructions:
⚠- It is recommended to have the appliance maintained 1x per year.
- Have your appliance installed and maintained by a competent installer.
- It is possible for the appliance to switch on unintentionally as a result of other remote controls that do not belong to the
appliance. Therefore, please take measures to prevent damage to goods or persons in such a case.
⚠- Do not make any changes to the appliance yourself.
- In case of a broken or torn glass pane, do not use the appliance and remove the plug from the socket.
Contact your dealer.
- If the plug or mains cord are damaged, these should be replaced immediately.
Have this done by a qualied person.
- Children should not play with the appliance.
- Cleaning and user maintenance should not be performed by children.
- The appliance was designed for atmospheric and heating purposes. This means that all visible surfaces, including the
glass pane, can become hotter than 100C°. People who have poor perception of the consequences of their actions
should never be alone near a heating appliance, it is also recommended to place a temporary protective grille in front of
the appliance. If it is possible that vulnerable people are regularly present in the room, a xed guard should be mounted
around the appliance.
- This appliance can be used by children as of 8 years of age and persons with reduced physical, sensory or mental
capacities or a lack of experience and know-how, provided they are supervised and have been instructed concerning the
use of the appliance and are able to recognise the hazards involved.
- The appliance may only be operated and used when supervised. In this way the situation around the appliance and the
people that are present are always supervised to be able to prevent possible hazards when switching on and using the
appliance.
- Children of less than 3 years should be kept away unless continuously supervised.
- Children aged from 3 years and less than 8 years shall only switch on/o the appliance provided that it has been placed
or installed in its intended normal operating position and they have been given supervision or instruction concerning
use of the appliance in a safe way and understand the hazards involved. Children aged from 3 years and less than 8 years
shall not plug in, regulate nor clean the appliance or perform user maintenance.
⚠Some parts of this product can become very hot and cause burns. Particular attention has to be given where children and
vulnerable people are present.
If the appliance will not be used for an extended period of time, we recommend removing the plug from the socket and
removing the batteries from the remote control. This will prevent damage due to leaking batteries.
User manual

6
3. Taking the appliance in operation
3.1 For the rst time
⚠If the chimney breast is made of stone-like materials, or has been nished with plaster, it should dry for at least 6 weeks
prior to taking it into operation to prevent shrinkage cracks.
3.2 Protection
To prevent unsafe situations, you should carefully observe the following measures and instructions.
⚠Make sure that combustible objects and/or materials such as curtains have a minimum distance of 50 cm from the
appliance;
- Do not dry clothes, towels etc. on and/or near the appliance, in order to prevent re;
- Avoid contact with hot parts of the appliance to prevent burns;
- Do not leave children and persons who cannot judge the consequences of their actions alone with a heating appliance.
- Place the remote control out of reach from children and persons who cannot properly judge the consequences of their
actions.
3.3 Projector safety mode
The projector is equipped with a safety mechanism that automatically turns o after 8 hours of continuous use. When in
sleep mode the projector shows no image.
If sleep mode is enabled the appliance has to be switched o for 10 seconds before it can be used again. Switching o the
appliance can be done using the remote (see g. 4-1).
38C-2666
≥200
≥500
3-1
user manual

7
4. Remote control
One of the methods of operation is the use of a wireless remote control
(see g. 4-1).
- At each operating action, the appliance provides a conrmation tone.
- When switching on the heating element at the low heating position, the appliance provides
1 conrmation tone, when switching to the high heating position, the appliance provides 2
conrmation tones.
The remote control has the following functions:
A- Check light.
B- Switching the appliance on and o from standby mode.
C- Switching between heating positions.
D- Switching between the dierent ame pictures.
E- Switching sound eects on and o.
⚠It is possible that the appliance responds to other wireless remote controls in the house, such
as those for the television or radio. Therefore, take precautions against unintended activation
of the appliance.
4.1 Replacing/placing batteries
The remote control works with two AAA batteries. In case of a poor operation and/or if the
check light no longer responds or responds weakly when the buttons are pressed, the batteries
must be replaced. This is done as follows:

Remove the cover from the back of the remote control by sliding it downwards.

Remove, if applicable, the old batteries.

Place the new batteries in the holder in the correct orientation.

Slide the cover back on the remote control until it clicks.

The remote control is ready for use.
⚠- Do not throw empty batteries away as residual waste, but dispose them as household hazardous waste.
- Remove the batteries from the remote control when they will not be used for a long period of time, to prevent damage
as a result of leaking batteries.
5. Operation via the DRU Virtuo App
In addition to the remote control, the appliance can also be operated by means of an app on your smartphone or tablet.
For more information, visit our website www.drure.com or ask your dealer.
A
B
C
D
E
38C-2669
4-1
user manual

8
6. Main switch
The appliance is provided with a main switch on the inside of the upper decorative strip (see g. 5-1). This main switch can
be used to switch o the entire electrical system of the appliance.
⚠- The main switch does not make the appliance fully free from voltage.
- Always remove the plug from the socket prior to cleaning work.
7. Maintenance
It is recommended to have the appliance checked, cleaned and, if necessary, repaired once per year by a skilled installer. It
should at least be established that the appliance is working properly and safely.
⚠- As user, you are only allowed to clean the appliance on the outside.
- Do not use corrosive or abrasive detergents for cleaning.
- The appliance can be cleaned with a soft cloth and, if necessary, a soft detergent. Aggressive detergents (such as
chlorinated or abrasive detergents) could lead to corrosion or dull spots.
38C-2665
5-1
user manual

9
8. Cleaning the glass pane
For an optimum experience of the appliance, it is recommended to make the glass pane as clean as possible and keep it
clean.
Therefore, regularly clean the glass pane(s) on the outside of the appliance.
⚠The glass pane(s) to be cleaned should be cooled down to room temperature.
⚠- Only clean the glass pane(s) on the outside of the appliance.
- Avoid damage to the glass pane(s) when cleaning.
- Use a damp microbre cloth. Other materials such as (kitchen) paper, steel wool, etc., could cause scratches.
- It is recommended to use a good quality glass cleaner as a detergent for the glass panes.
- We recommend wearing cotton gloves when cleaning the glass panes in order to prevent nger prints.
9. Environment
9.1 General
- Packaging materials must be disposed of in accordance with the regulations.
- Batteries are considered as household hazardous waste and should be disposed of in special containers.
9.2 The appliance
When the appliance has reached the end of its life, it should be processed in a sensible way, so that the appliance or parts
of it can be used again.

Removing the appliance.

Dispose of the appliance at a recognised collection point. In case of doubt, contact your council for information about
available disposal and collection systems.
10. Warranty
The warranty for your DRU appliance will be provided via your supplier. In case of complaints you will be able to contact
them. Your supplier will then involve DRU if he feels this is necessary. The factory warranty is valid 2 years after the date of
purchase, but does not apply to damages to the paint that result from objects that have fallen and/or have been placed
against the mantel of the appliance..
user manual

10
Step-by-step installation plan
The major steps of the installation are described below. Carefully perform these steps and tick them once they have been
performed correctly.
⚠First carefully read the manual before the appliance is installed.
The correct type of appliance has been supplied (table 1-1) ❏
The appliance is free from damage ❏
All parts have been supplied (table 2-1) ❏
A 230V 50Hz socket is present within 1 metre of the appliance ❏
The plug of the appliance is within easy reach of the user after installation ❏
The chimney breast meets the minimum dimensions (g. 4-4) ❏
The glass panes have been cleaned on the inside and outside (section 5.1.3) ❏
The wood set, chips and glow rocks have been placed correctly (section 5.3.2) ❏
The remote control has been prepared for use and works correctly (section 4 User Manual) ❏
The appliance and remote control have been checked for proper operation ❏
The installation has been checked in relation to operation and safety ❏
The installation meets the requirements relating to re safety ❏
There are no objects within the radiation range of the appliance (g. 2-2) ❏
The total installation complies with applicable national and local building regulations ❏
The user has been familiarised with the appliance (section 6) ❏
Installation manual

11
Table 1-1: Technical data
Model identier(s) Virtuo 75, Virtuo 80/2, Virtuo 80/3
Type of appliance Electric built-in decorative re
Combustion Electric
Connection 230V AC, 50Hz
Radiation range safe distance (front/side) 50 cm/20 cm
Heat output
Nominal heat output 2kW
Minimum heat output 1kW
Maximum continuous heat output 2kW
Auxiliary electricity consumption
At nominal heat output 40W
At minimum heat output 40W
In standby mode <0.5W
installation manual

12
1. Safety
- First read the instructions before you start placing the appliance.
- Observe the regulations/instructions in this manual.
- Read this manual carefully to ensure the proper and safe installation of the appliance.
- First check that the technical execution of the appliance to be installed is correct (see table 1-1).
- Observe the generally applicable regulations and precautions/safety instructions in this manual.
- Keep this manual with the appliance for future reference.
1.1 Regulations
Please install the appliance in accordance with the applicable national, local and constructional (installation) regulations.
1.2 Safety instructions
Ensure basic precautions to prevent the risk of electric shocks, re and personal injury. The following precautions and safety
instructions will help. Therefore observe them carefully;
⚠- Installation and maintenance of the appliance should only be performed by a recognised and skilled installer.
- After installation, the socket to which the appliance is connected should be accessible at all times.
- Take into account the minimum internal dimensions of the chimney breast when installing a built-in appliance (see g.
4-6).
- This atmospheric appliance is not suitable for use as a primary heating source.
- Do not cover the appliance and/or do not wrap it in an insulation blanket or any other material.
- Do not use the appliance outdoors.
- Only use the supplied materials and place them exactly as described.
⚠- Do not make any changes to the appliance.
- Keep combustible objects and/or materials outside the appliance’s radiation range (see g. 2-2).
- Always keep the convection opening at the front of the appliance free so that warm air is able to circulate freely.
- The appliance was designed for atmospheric heating purposes. This means that all visible surfaces, including the glass
pane, can become hotter than 100°C. People who have poor perception of the consequences of their actions should
never be alone near a heating appliance, it is also recommended to place a temporary protective grille in front of the
appliance. If it is possible that vulnerable people are regularly present in the room, a xed guard should be mounted
around the appliance. If it is possible that vulnerable people are regularly present in the room without supervision, a
xed guard should be mounted around the appliance.
- Do not allow children or helpless people near the appliance without supervision. Also keep the remote control out of
their reach.
- Children of less than 3 years should be kept away unless continuously supervised.
- Children aged from 3 years and less than 8 years shall only switch on/o the appliance provided that it has been placed
or installed in its intended normal operating position and they have been given supervision or instruction concerning
use of the appliance in a safe way and understand the hazards involved. Children aged from 3 years and less than 8 years
shall not plug in, regulate nor clean the appliance or perform user maintenance.
⚠Some parts of this product can become very hot and cause burns. Particular attention has to be given where children and
vulnerable people are present.
- Do not use this appliance in combination with external control equipment, such as timers, thermal controllers or
programmed controllers, which automatically switch on the appliance.
- Do not place the appliance in a damp room or near a bath, shower or swimming pool.
- Check the complete installation prior to commissioning.
- Do not use the appliance when a glass pane is broken and/or cracked, until it has been replaced.
installation manual

13
2. Preparation
2.1 Unpacking
Table 2-1 indicates which components should be available after removing the packaging. Contact the supplier if you nd
that not all components have been supplied.
Note the following items when removing the packaging:

Remove all packaging and protective materials.

Remove all supplied components in, on and/or at the appliance.

Check the appliance and accessories for damages (during transport).

If necessary, contact your supplier.

Never install an appliance that is damaged!

Remove screws that are used to x the appliance to the pallet.

Packaging must be disposed of by means of the applicable separation methods.
⚠Keep plastic bags away from children.
⚠Protect the projector and other electric components against (building) dust and (building) damp!
Table 2-1: Parts included with the delivery
Part Number
User and installation manual 1x
Wood set (including black and grey chips) 1x
Glow rock set 1x
Remote control 1x
Penlite batteries (AAA) 2x
Suction cup (Virtuo 75) 1x
Backup self-tapping screw/ange nut Nx
Convection spoiler Separately
available
installation manual

14
2.2 Electric connection
The appliance is provided with a tie-wrap to create a strain relief for the mains cord. This is to prevent the cord from
unintentionally coming loose from the appliance. The strain relief is installed as follows:

Take the accompanying mains cord and connect it to the rear of the appliance with the three-pole plug
(see g. 2-1).

Take the provided tie-wrap and lead it through the slots intended for that purpose above the connection.
(see g. 2-1).

Attach the mains cord to the appliance with the tie-wrap and tension the tie-wrap so that the mains cord can no longer
shift.

Connect the appliance to the mains by inserting the plug in the socket.
⚠After installation, the socket to which the appliance is connected should be accessible at all times.
- If necessary, place a wall socket in accordance with the applicable regulations.
- In case of an installation where the plug is removed from the mains cord, the appliance should be connected by a
qualied person. In case of such an adaptation, there should always be an easily accessible switch after installation, in
order to be able to make the appliance fully free from voltage.
⚠- Make sure that, in addition to the main switch on the appliance, it is easy to make the appliance free from voltage. For
instance by disconnecting the plug or using a 2-pole switch placed by a recognised installer in accordance with normal
regulations.
- When performing maintenance or repairs, make sure that the appliance is disconnected from the power source.
- If the mains plug is damaged, it should be immediately replaced by a qualied person.
- Do not use the appliance before the electric installation has been completed.
0.1 - 1 M
38C-3661
2-1
installation manual

15
2.3 Switch contact connection
The appliance was developed for connection to a power source of 230/240 Volt AC 50Hz. Prior to starting the installation
of the appliance, check that the power source on the location corresponds with that of the appliance. Place the electrical
connection free from the appliance, so that it remains accessible after installation. The wiring of the power cable was used
in accordance with the following arrangement:
GREEN/YELLOW – EARTH
BLUE - NEUTRAL WIRE
BROWN - PHASE
⚠The colours of the wires of the power source on the location could deviate from the colours of the wiring in the appliance.
It is therefore important to take the following into account:
- The green and yellow wire must be connected to the power source marked with the letter E or the earth symbol.
- The blue wire must be connected to the power source marked with the letter N.
- The brown wire must be connected to the power source marked with the letter L.
⚠The appliance should at all times be connected with an earth connection.
⚠Replace fuses only by fuses of the right size and the correct value.
38C-2668
≥200
≥500
T
max
60°C
T
max
100°C
2-2
installation manual

16
4. Installation
4.1 Placing the appliance
Separate sections describe dierent ways of placing the appliance. The general description below for placing the appliance
applies to all these sections:
⚠Place the appliance on the location where it will be installed and take the following into account:
- The construction dimensions of the appliance (see g. 4-1, 4-2 and 4-3).
- The minimum chimney breast dimensions (see section 4-4).
- There are no combustible objects or materials within the radiation range of the appliance (g. 2-2).
- Place the appliance in such a way that a re hazardous situation can never occur.
- A stable arrangement has been achieved for the appliance to be installed.
When the appliance is placed in an existing open chimney or ue pipe, it is important that it is closed to prevent up and
down air ows. Due to these air ows, the operation of the appliance can be limited.
1000
50
550
788
803
510
30
558
137
Virtuo 75
38C-2660/0
4-1
installation manual

17
1000
50
550
788
399
940
880
510
30
558
137
350
Virtuo 80/3
38C-2657/0
4-3
1000
50
550
788
399
842
872
510
30
558
137
350
Virtuo 80/2 R
38C-2658/0
4-2
installation manual

18
4.2 Placing appliance
When placing the appliance, observe the following instructions:
⚠The appliance should always be placed on the adjustable feet.

Set the height of the appliance using the adjustable feet and level the appliance.
4.3 Additional installation options
The appliance can be placed with a platform. This can be done in combination with a lower decorative strip or with the
platform connecting to the glass. The accompanying chimney breast can be used with or without a false wall (see g. 4-6,
4-7 and 4-8).
It is also possible to have the interior plate of the appliance continue to the outside. The chimney breast can be placed up
to the side glass pane(s) (see g. 4-6, 4-7 and 4-8 option A + B).
4.3.1 Platform combined with lower decorative strip

Create a recess in the platform, in which the appliance will be placed. See g. 4-6, 4-7 and 4-8 (A and C) for options and
dimensions.
⚠If a false wall is used, the recess will be less deep.

Mutually adjust the height of the appliance and assembly set, so that the top side of the platform connects to the bottom
side of the lower decorative strip.
403
140
800
562
884
514
403
846
38C-2656
2 mm
2 mm
562
807
4-4
installation manual

19
4.3.2 Platform adjacent to the glass

Create a recess in the platform, in which the appliance will be placed. If a false wall is used, the recess will be less deep.
Maximum material thickness is 30 mm. See g. 4-6, 4-7 and 4-8 (B and D) for options and dimensions.

Lower the lower decorative strip (see g. 4-5 step 2) by loosening the two screws by a few turns. Place the lower decorative
strip at the required height and tighten the screws again.

Remove the centring ring at the bottom of the decorative strip by breaking it o at the front (see g. 4-5 steps 2 and 3):
Virtuo 75: 2x step 4
Virtuo 80/2: 1x step 3, 1x step 4
Virtuo 80/3: 2x step 3

Mutually adjust the height of the appliance and assembly set, so that the bottom side of the platform connects to the
adjustable proles.
⚠- Make sure that the end of the decorative strip remains at (see g. 4-5 steps 2 and 3).
- Do not allow the weight of the platform to rest on the appliance and/or the adjustable prole.
- Make sure there is sucient space between the platform and the springy glass pane strip in order to be able to remove/
place the front glass pane. Use the end stops on both sides of the appliance for this.
38C-2663
2x
1
2
3
4
4-5
installation manual

20
A
B
A
C
B
D
C
D
38C-2670
810
520
810
471
≈ ≥ 10
≥ 807
≥ 807
≈ ≥ 80
4-6
installation manual