DSC PowerSeries Neo User manual

3G8080-EU HSPA Controller
V1.1 Installation Manual [ENG]
3G8080-EU Controlador HSPA
Manual de instalación V1.1 [ESP]
WARNING: This manual contains information on limitations regarding product use and function and infor-
mation on the limitations as to liability of the manufacturer. The entire manual should be carefully read.

Tabla de contenidos
Warning: Installer Please Read Carefully 6
Note to Installers 6
System Failures 6
Access by Intruders 6
Component Failure 6
Compromise of Radio Frequency (Wireless) 6
Criminal Knowledge 6
Failure of Replaceable Batteries 6
Inadequate Installation 6
Inadequate Testing 6
Insufficient Time 6
Motion Detectors 6
Power Failure 6
Security and Insurance 6
Smoke Detectors 7
Telephone Lines 7
Warning Devices 7
General 8
IMPORTANT 8
Safety Information 8
Alarm.com Introduction 8
HSPA 3G Module - 3G8080-EU 8
Contact Information 9
Features 9
Communicator Ratings 9
Communicator Compatibility 10
Installation 10
Tools and Supplies Required 10
Enable Module 12
Connect the 3G8080-EU 12
Step 1: Connect Data Bus 12
Step 2: Connect Power 12
Step 3:Connect the PC-Link Cable 12
Step 4: Connect External Antenna (Optional) 12
Step 5: Power Up 12
HSPA Phone Test (Module Registration) 12
Panel Settings 14
Central Station and Telephone Line Settings 14
Notifications 15
Panel Settings Changed Automatically 15
Clock 16
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Tabla de contenidos
Troubleshooting 16
Module Status Information 16
Troubleshooting LEDs 17
LED Functions 17
LED Details 18
LED L1 (Red) 18
LED L2 (Yellow) 18
LED L3 (Yellow) 19
LED L4 (Green) 19
LED L5 (Yellow) 19
Various Module States (Modes) 19
Improving Wireless Signal Strength 20
Walking the Customer through New User Setup on the Web 20
Interactive Service Menu 21
Interactive Menus 21
Installer Programming 21
User Functions 22
Limited Warranty 23
International Warranty 23
Warranty Procedure 23
Conditions to Void Warranty 23
Items Not Covered by Warranty 23
Disclaimer of Warranties 23
Installer’s Lockout 23
Out of Warranty Repairs 23
End User License Agreement 24
SOFTWARE PRODUCT LICENSE 24
DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS 24
LIMITED WARRANTY 25
Regulatory Information 25
Advertencia: Instalador lea cuidadosamente 29
Nota para los Instaladores 29
Fallas del Sistema 29
Acceso por Intrusos 29
Falla de un Componente 29
Compromiso de Frecuencia de Radio (Inalámbricos) 29
Conocimiento Criminal 29
Falla en Baterías Reemplazables 29
Instalación Inadecuada 29
Prueba Incorrecta 29

Tabla de contenidos
Tiempo Insuficiente 29
Detectores de Movimiento 29
Falla de Energía 30
Seguridad y Seguro 30
Detectores de Humo 30
Líneas Telefónicas 30
Dispositivos de Advertencia 30
General 31
IMPORTANTE 31
Información sobre seguridad 31
Presentación de Alarm.com 31
Módulo 3G HSPA - 3G8080-EU 31
Información de contacto 32
Características 32
Características del comunicador 32
Compatibilidad del comunicador 33
Instalación 34
Herramientas y suministros requeridos 34
Habilitación del módulo 35
Conexión del 3G8080-EU 35
Paso 1: Conexión del Bus de datos 35
Paso 2: Conexión de la alimentación 35
Paso 3:Conexión del cable PC-Link 36
Paso 4: Conexión de la antena externa (opcional) 36
Paso 5: Encendido 36
Prueba de teléfono HSPA (Módulo de registro) 36
Configuración del panel 37
Configuración de la estación central y la línea telefónica 37
Notificaciones 38
Configuración del panel modificada automáticamente 38
Reloj 39
Solución de problemas 40
Información de estado del módulo 40
LED de solución de problemas 41
Funciones de LED 41
Detalles de LED 41
LED L1 (rojo) 41
LED L2 (amarillo) 42
LED L3 (amarillo) 43
LED L4 (verde) 43
LED L5 (amarillo) 43
Estados diversos de módulo (Modos) 43
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Tabla de contenidos
Mejora de la potencia de la señal inalámbrica 44
Guía para el cliente para la configuración de usuario nuevo en la web 44
Menú de servicio interactivo 46
Menús interactivos 46
Programación del instalador 46
Funciones de usuario 47
Garantía Limitada 48
Garantía Internacional 48
Procedimiento de la Garantía 48
Condiciones para Cancelar la Garantía 48
Items no cubiertos por la Garantía 48
Renuncia de Garantías 48
Cierre del Instalador 49
Reparaciones Fuera de la Garantía 49
Acuerdo de licencia de usuario final 49
LICENCIA DE PRODUCTO DE SOFTWARE 49
DESCRIPCIÓN DE OTROS DERECHOS Y LIMITACIONES 49
GARANTÍA LIMITADA 50
Información reglamentaria 50

Warning: Installer Please Read Care-
fully
Note to Installers
The warnings on this page contain vital information. As the only indi-
vidual in contact with system users, it is the installer’s responsibility to
bring each item in this warning to the attention of all users of this sys-
tem.
System Failures
This system has been carefully designed to be as effective as possible.
There are circumstances, however, involving fire, burglary, or other
types of emergencies where it may not provide protection. Any alarm
system of any type may be compromised deliberately or may fail to
operate as expected for a variety of reasons. Some, but not all, of the
reasons may be:
Access by Intruders
Intruders may enter through an unprotected access point, circumvent a
sensing device, evade detection by moving through an area of insu-
fficient coverage, disconnect a warning device, or interfere with or
prevent the proper operation of the system.
Component Failure
Although every effort has been made to make this system as reliable as
possible, the system may fail to function as intended due to the failure
of a component.
Compromise of Radio Frequency (Wireless)
A device's signals may not reach the receiver under all circumstances,
which could include: metal objects placed on or near the radio path,
deliberate jamming or other inadvertent radio signal interference.
Criminal Knowledge
This system contains security features which were known to be effec-
tive at the time of manufacture. It is possible for persons with criminal
intent to develop techniques which reduce the effectiveness of these
features. It is important that your security system be reviewed perio-
dically to ensure that its features remain effective and that it is updated
or replaced if it is found that it does not provide the protection expec-
ted.
Failure of Replaceable Batteries
This system’s wireless transmitters have been designed to provide seve-
ral years of battery life under normal conditions. The expected battery
life is a function of the device environment, usage, and type. Ambient
conditions such as high humidity, high or low temperatures, or large
temperature fluctuations may reduce the expected battery life. While
each transmitting device has a low battery monitor which identifies
when the batteries need to be replaced, this monitor may fail to operate
as expected. Regular testing and maintenance will keep the system in
good operating condition.
Inadequate Installation
A security system must be installed properly in order to provide ade-
quate protection. Every installation should be evaluated by a security
professional to ensure that all access points and areas are covered.
Locks and latches on windows and doors must be secure and operate
as intended. Windows, doors, walls, ceilings and other building mate-
rials must be of sufficient strength and construction to provide the level
of protection expected. A reevaluation must be done during and after
any construction activity. An evaluation by the fire and/or police
department is highly recommended if this service is available.
Inadequate Testing
Most problems that would prevent an alarm system from operating as
intended can be found by regular testing and maintenance. The com-
plete system should be tested weekly and immediately after a break- in,
an attempted break-in, a fire, a storm, an earthquake, an accident, or
any kind of construction activity inside or outside the premises. The tes-
ting should include all sensing devices, keypads, consoles, alarm indi-
cating devices, and any other operational devices that are part of the
system.
Insufficient Time
There may be circumstances when the system will operate as intended,
yet the occupants will not be protected from an emergency due to their
inability to respond to the warnings in a timely manner. If the system is
remotely monitored, the response may not occur in time to protect the
occupants or their belongings.
Motion Detectors
Motion detectors can only detect motion within the designated areas as
shown in their respective installation instructions. They cannot dis-
criminate between intruders and intended occupants. Motion detectors
do not provide volumetric area protection. They have multiple beams
of detection and motion can only be detected in unobstructed areas
covered by these beams. They cannot detect motion which occurs
behind walls, ceilings, floors, closed doors, glass partitions, glass doors
or windows. Any type of tampering whether intentional or unin-
tentional such as masking, painting, or spraying of any material on the
lenses, mirrors, windows or any other part of the detection system will
impair its proper operation. Passive infrared motion detectors operate
by sensing changes in temperature. However their effectiveness can
be reduced when the ambient temperature rises near or above body
temperature or if there are intentional or unintentional sources of heat
in or near the detection area. Some of these heat sources could be hea-
ters, radiators, stoves, barbecues, fireplaces, sunlight, steam vents, ligh-
ting and so on.
Power Failure
Control units, intrusion detectors, smoke detectors and many other secu-
rity devices require an adequate power supply for proper operation. If
a device operates from batteries, it is possible for the batteries to fail.
Even if the batteries have not failed, they must be charged, in good con-
dition and installed correctly. If a device operates only by AC power,
any interruption, however brief, will render that device inoperative
while it does not have power. Power interruptions of any length are
often accompanied by voltage fluctuations which may damage elec-
tronic equipment such as a security system. After a power interruption
has occurred, immediately conduct a complete system test to ensure
that the system operates as intended.
Security and Insurance
Regardless of its capabilities, an alarm system is not a substitute for pro-
perty or life insurance. An alarm system also is not a substitute for pro-
perty owners, renters, or other occupants to act prudently to prevent or
minimize the harmful effects of an emergency situation.
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Smoke Detectors
Smoke detectors that are a part of this system may not properly alert
occupants of a fire for a number of reasons, some of which follow.
The smoke detectors may have been improperly installed or positioned.
Smoke may not be able to reach the smoke detectors, such as when the
fire is in a chimney, walls or roofs, or on the other side of closed doors.
Smoke detectors may not detect smoke from fires on another level of
the residence or building. Every fire is different in the amount of
smoke produced and the rate of burning. Smoke detectors cannot
sense all types of fires equally well. Smoke detectors may not provide
timely warning of fires caused by carelessness or safety hazards such
as smoking in bed, violent explosions, escaping gas, improper storage
of flammable materials, overloaded electrical circuits, children playing
with matches, or arson. Even if the smoke detector operates as inten-
ded, there may be circumstances when there is insufficient warning to
allow all occupants to escape in time to avoid injury or death.
Telephone Lines
If telephone lines are used to transmit alarms, they may be out of ser-
vice or busy for certain periods of time. Also an intruder may cut the
telephone line or defeat its operation by more sophisticated means
which may be difficult to detect.
Warning Devices
Warning devices such as sirens, bells, horns, or strobes may not warn
people or waken someone sleeping if there is an intervening wall or
door. If warning devices are located on a different level of the resi-
dence or premise, then it is less likely that the occupants will be alerted
or awakened. Audible warning devices may be interfered with by
other noise sources such as stereos, radios, televisions, air conditioners,
other appliances, or passing traffic. Audible warning devices, however
loud, may not be heard by a hearing-impaired person.
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General
IMPORTANT
This installation manual shall be used in conjunction with the control panel. All the safety instructions specified
within that manual shall be observed. The control panel is referenced as the “panel” throughout this document.
This installation guide provides the basic wiring, programming and troubleshooting information. Use this guide
in conjunction with the installation manual available online from the DSC website at www.dsc.com.
The HSPA/CDMA alarm communicator is a fixed, wall-mounted unit, and shall be installed in the location spe-
cified in these instructions. The HSPA/CDMA alarm communicator module should NOT be installed inside of
the metal alarm panel casing; doing so will significantly impair cellular and RF (Z- Wave) transmissions.The
equipment enclosure must be fully assembled and closed, with all the necessary screws/tabs, and secured to a
wall before operation. Internal wiring must be routed in a manner that prevents:
lExcessive strain on wire and on terminal connections,
lInterference between power limited and non power limited wiring,
lLoosening of terminal connections, or
lDamage of conductor insulation.
WARNING: Never install this equipment during a lightning storm.
Safety Information
The installer must instruct the system user on each of the following:
lDo not attempt to service this product. Opening or removing covers may expose the user to dangerous vol-
tages or other risks.
lAny servicing shall be referred to service persons only.
lUse authorized accessories only with this equipment.
lDo not stay close to the equipment during device operation.
lDo not touch the external antenna.
Alarm.com Introduction
The purpose of this guide is to introduce you to the Alarm.com communicator modules. The following sections
identify these modules and offer you a brief overview of their capabilities. Some capabilities and features vary
based on the Alarm.com service plan selected. Visit www.alarm.com/Dealer or contact Alarm.com for more
information.
Note: The HSPA3G module is available in the following models:
Module Model
HSPA3G 3G8080
3G8080-EU
The module 3G8080- EU contains the subassembly 3G8055 NEO and the PC-Link to the RS422 conversion
interface. The module is compatible only with NEO Alarm Control Unit models HS2128, HS2064, HS2032
and HS2016 software versions 1.1 and above.
HSPA 3G Module - 3G8080-EU
The HSPA module enables wireless reporting of all alarms and other system events from the DSC Neo control
panel using an all- digital, HSPA wireless (cellular) network. The module can be used as the primary com-
munication path for all alarm signaling, or as a backup to a telephone connection to the central monitoring sta-
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tion. The wireless alarm signaling and routing service is operated by Alarm.com. The HSPA module also fea-
tures integrated support for Alarm.com’s home automation solution with built-in Z-Wave capabilities.
Note : Alarm.com’s home automation solution with built- in Z- Wave capabilities is not EN50131-
1:2006/A1:2009 and EN50136-1:2012 evaluated.
Contact Information
For additional information and support on Alarm.com modules, initial account setup, home automation, and all
other Alarm.com products and services, please visit: www.Alarm.com/dealer or contact Alarm.com technical
support at: 1-866-834-0470.
Features
l128-bit AES encryption via cellular and Internet (NIST validation certificate number: 3162).
lBack up or primary cellular alarm communication.
lAutomatically switches to 2G (EDGE/GPRS) if HSPA(3G) service is not available.
lFull event reporting to central station.
lCellular periodic test transmission.
lIntegrated call routing.
lPanel remote uploading/downloading support via cellular.
lPC-LINK connection.
lProgrammable labels.
lSIA and Contact ID (CID) formats supported.
lSignal strength and trouble display LEDs.
lSubscriber Identity Module (SIM) card included with communicator.
lSupervision heartbeats sent via cellular.
l2-way audio capable when used with audio module HSM2955(R) - Refer to HSM2955(R) manual
Communicator Ratings
Model 3G8080-EU
Power Supply Ratings
Input Voltage 11.3V - 12.5V DC
(provided by DSC NEO compatible control panel)
Current Consumption
Standby Current (Average Value) 100mA@12V (I)
Alarm (Transmitting) Current (Peak Value) 200mA@12V (I)
Cellular Network HSPA 3G
Operating Frequency Quad Band GSM/GPRS/EDGE + HSPA in 850/900/2100MHz
Environmental Specifications
Operating Temperature -10°C to 55°C
Storage Temperature -34°C to 60°C
Humidity 93%RH non-condensing
Mechanical Specifications
Dimensions 6" x 8.9" x 1.3"
Weight (grams) 365g (I)

Communicator Compatibility
Communicator Receiver/
Panel Description
3G8080-EU
Receiver
lSur-Gard System I-IP Receiver, version 1.13+
lSur-Gard System II Receiver, version 2.10+
lSur-Gard SG-DRL3-IP, version 2.30+ (for Sur-Gard System III
Receiver)
lSur-Gard SG-DRL4-IP version 1.20+ (for Sur-Gard System IV
Receiver)
lSur-Gard SG-DRL5-IP version 1.00+ (for Sur-Gard System 5
Receiver)
Panel
lHS2016, version 1.1+
lHS2032, version 1.1+
lHS2064, version 1.1+
lHS2128, version 1.1+
Note: Enter [*][8][Installer Code][900][000] at keypad to view the panel version number.
Products or components of products, which perform communications functions only shall comply with the requi-
rements applicable to communications equipment as specified in EN60950-1, Information Technology Equi-
pment - Safety - Part 1: General Requirements. Such components include, but are not limited to: hubs; routers;
NIDs; third-party communications service providers; DSL modems; and cable modems.
Installation
Follow these guidelines during installation.
lBefore affixing the communicator to a wall, verify the HSPA signal level at the installation location. On a
keypad, press and hold the 5 key for 2 seconds to view the HSPA signal level. An installation location
with a sustained signal level of two or more bars is recommended.
lDo not exceed the panel total output power when using panel power for the 3G8080-EU module, har-
dwired sensors, and /or sirens. Refer to the specific panel installation instructions for details. Only one
3G8080-EU module can be used per panel.
lTo minimize potential interference with cellular signaling, avoid mounting the communicator in areas with
excessive metal or electrical wiring, such as furnaces or utility rooms.
Do not mount the 3G8080-EU communicator inside of the metal alarm panel enclosure.
Tools and Supplies Required
You will need the following tools and supplies:
lSmall flat-head and Phillips screwdrivers
lScrews (included)
lAntenna (included)
l16 pin ribbon cable (included)
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HS2016/2032/2064/2128
PCLINK_2 A
B
C
PCL-422
RX-
RX+
TX+
TX-
+12V
GND
+12V
GND
D
E
A Red wire on alarm controller PCLink_2 Header
B Antenna access ports
C Quad cables (100' / 30m maximum)
D Red wire on PCL-422 PCLink Header
E HSPAController Board power terminals. Can be connected to power supply module (HSM2204/2300).

Enable Module
For the Alarm.com module to communicate with the panel, section [382] option 5 at the panel must be set to
ON. This section is OFF by default and must be enabled for the system to function properly. This should be
done before connecting the PC Link cable to power up the module to ensure all initialization commands are pro-
cessed properly.
Connect the 3G8080-EU
Caution: Ensure that the alarm panel is fully powered down (i.e., AC and battery disconnected) prior to con-
necting the 3G8080-EU.
Step 1: Connect Data Bus
The maximum cable length permitted for the data bus is 100ft/30m.
lConnect the RX+ terminal on the 3G8080-EU to the TX+ terminal on the PCL-422
lConnect the RX- terminal on the 3G8080-EU to the TX- terminal on the PCL-422
lConnect the TX- terminal on the 3G8080-EU to the RX- terminal on the PCL-422
lConnect the TX+ terminal on the 3G8080-EU to the RX+ terminal on the PCL-422
Step 2: Connect Power
The maximum cable length permitted for the power connection is 100ft/30m.
lConnect the GND terminal on the 3G8080-EU to the GND terminal on the PCL-422
lConnect the +12V terminal on the 3G8080-EU to the +12V terminal on the PCL-422
Step 3:Connect the PC-Link Cable
Note: To ensure correct orientation, refer to items A and C in the wiring diagrams for the proper position of
the red wire on the PC-link cable.
lConnect one end of the supplied PC-Link cable to the PC-Link header on the PCL-422
lConnect the other end of the PC-Link cable to the PC-LINK_2 header on the alarm panel
Step 4: Connect External Antenna (Optional)
Upgraded antennas are available for the 3G8080-EU if there is inadequate cellular reception at the preferred
mounting location. Contact DSC technical support for antenna options.
The 3G8080-EU has two covered access ports on the top of the enclosure. Remove the plastic tab covering the
desired port and either mount the antenna on the enclosure or use the opening to pass through the antenna cable.
Note: Due to the curvature of the enclosure, the plastic port covers are NOT interchangeable. Ensure that any
unused ports are covered with their original plastic tab.
Warning: The external antenna must be installed in a manner to prevent end users from accessing any con-
ductive part of the anntena or antenna cable (i.e., recessed mounting or equivalent).
Step 5: Power Up
Connect panel battery and AC power. Once an HSPA module is connected to a powered control panel, view
key items on the LCD. Ensure that the module has been fully connected to the alarm panel via quad cable as
shown in wiring diagram.
HSPA Phone Test (Module Registration)
To initiate module communication with Alarm.com and the HSPA network for the first time, perform an
“HSPA phone test”. Note that the phone test can also be used at any time by the installer to force com-
munication with Alarm.com. Perform a phone test by pressing and holding [3] for two seconds. A phone test
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can also be completed through the Interactive Services menu. To perform the phone test, press [*][6] followed
by the master code and [04].
The panel indicates when the HSPA phone test has completed by activating the siren output on medium volume
for 2 seconds followed by full volume for 2 seconds. However, if the phone test was initiated via the [3] key,
or through the Interactive Services menu, the siren will not sound. All display lights and LCD pixels turn on.
This indicates that Alarm.com has received and acknowledged the signal. This does not guarantee that the sig-
nal went through to a central station; it confirms that Alarm.com’s Network Operations Center received the
signal. The central station should be contacted directly to verify that the signal was received on the correct
account and that the central station routing settings have been set up correctly. If the signal does not go through
to the Central Station, the panel will display a “Failure to Communicate” message. Double check the account’s
Central Station Forwarding Settings on Alarm.com and contact technical support if the trouble persists.

Panel Settings
Central Station and Telephone Line Settings
Central Station and telephone line settings will be automatically configured through the CS Forwarding
Settings page of the Alarm.com Dealer Site. The following are the panel settings that will be configured via
the Dealer Site page (when required) and should not be configured in the panel:
Section Option Description
015 7 Telephone line monitoring
300 [001] -- Panel Communication Path - Receiver 1
300 [002] -- Panel Communication Path - Receiver 2
300 [003] -- Panel Communication Path - Receiver 3
300 [004] -- Panel Communication Path - Receiver 4
301 [001] -- Communication telephone number 1
301 [002] -- Communication telephone number 2
301 [003] -- Communication telephone number 3
301 [004] -- Communication telephone number 4
309 [001] -- System Call Direction - Maintenance
309 [002] -- System Call Direction - Test Transmission
310 [000] -- System account number
310 [001] -- Partition 1 account number
310 [002] -- Partition 2 account number
310 [003] -- Partition 3 account number
310 [004] -- Partition 4 account number
310 [005] -- Partition 5 account number
310 [006] -- Partition 6 account number
310 [007] -- Partition 7 account number
310 [008] -- Partition 8 account number
311 [001] -- Partition 1 Call Direction - Alarm/Restore
311 [002] -- Partition 1 Call Direction - Tamper/Restore
311 [003] -- Partition 1 Call Direction - Opening/Closing
312 [001] -- Partition 2 Call Direction - Alarm/Restore
312 [002] -- Partition 2 Call Direction - Tamper/Restore
312 [003] -- Partition 2 Call Direction - Opening/Closing
313 [001] -- Partition 3 Call Direction - Alarm/Restore
313 [002] -- Partition 3 Call Direction - Tamper/Restore
313 [003] -- Partition 3 Call Direction - Opening/Closing
314 [001] -- Partition 4 Call Direction - Alarm/Restore
314 [002] -- Partition 4 Call Direction - Tamper/Restore
314 [003] -- Partition 4 Call Direction - Opening/Closing
315 [001] -- Partition 5 Call Direction - Alarm/Restore
315 [002] -- Partition 5 Call Direction - Tamper/Restore
315 [003] -- Partition 5 Call Direction - Opening/Closing
316 [001] -- Partition 6 Call Direction - Alarm/Restore
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Section Option Description
316 [002] -- Partition 6 Call Direction - Tamper/Restore
316 [003] -- Partition 6 Call Direction - Opening/Closing
317 [001] -- Partition 7 Call Direction - Alarm/Restore
317 [002] -- Partition 7 Call Direction - Tamper/Restore
317 [003] -- Partition 7 Call Direction - Opening/Closing
318 [001] -- Partition 8 Call Direction - Alarm/Restore
318 [002] -- Partition 8 Call Direction - Tamper/Restore
318 [003] -- Partition 8 Call Direction - Opening/Closing
350 [001] -- Receiver 1 communicator format
350 [002] -- Receiver 2 communicator format
384 2 Communicator backup options
Notifications
The following panel settings may alter the behavior of customer notifications:
Section Option Description
015 4 If this option is ON, keyfob arming notifications will not be associated with a specific
user
Panel Settings Changed Automatically
Some panel settings are changed automatically when the HSPA/CDMA module is connected to the control
panel. These settings should not be altered. They are:
Section Option Value Description
015 6 OFF
Master code is not changeable and must be
OFF to ensure the module communicates the
correct master code
017 6 OFF Daylights saving time must be disabled to
ensure panel time is accurate
019 6
Set according to
dealer's Alarm.com
setting
Enables Duress Code changes from
Alarm.com
024 5 OFF Realtime clock must be disabled to ensure
panel time is accurate
041 - 00 User Access Codes must be 6-digits
377 Swinger Shutdown
(Maintenance) 010
Swinger Shutdown for maintenance signals
must be set to 010 to ensure trouble
notifications can be sent.
377 AC Failure
Communication Delay
Random value between
001 and 030
AC Failure Communication Delay should be
set between 001 and 030 to ensure
notifications for power failures are received
377
Wireless Device Low
Battery Transmission
Delay
001
Wireless Device Low Battery Transmission
Delay should be set to 001 to ensure
notifications for low batteries are received

Section Option Value Description
380 1 ON Communications must be enabled for the
module to communicate with the panel
380 2 OFF System should transmit alarm restores
immediately when the zone is restored
380 5 OFF The redundant communications method must
be set as backup.
382 6 OFF AC Failure Transmission Delay should be in
minutes
804 [sensor #] 003 Five minute delay [07]
High Traffic Shutdown should be set to five
minutes for devices being used with
Alarm.com's Activity Monitoring.
Note: This feature may reduce the battery life
of wireless PIR sensors. In order to avoid this,
hardwired PIR sensors may be used instead.
Clock
The HSPA/CDMA module sets the panel clock when it connects to Alarm.com and then updates it every 18
hours. It is important to select the correct panel time zone on the Alarm.com website, or the panel time will
not be accurate. If a system is powered up before the customer account has been created, the time zone will
default to Eastern Standard Time.
Troubleshooting
Module Status Information
Module status information for verifying and troubleshooting the module connection status or errors can be
found through the Interactive Services menus. To access these, press [*][ 8][Installer Code][ 851]. See the
following table for potential module states.
Status Description
Idle Most common state. Module is not actively sending data and no errors are present.
Roaming Roaming on partner network.
SIM Missing The SIM card is missing.
PowerSave
Mode AC power is down.
Registering... The module is trying to register on the HSPA network.
Connection
Error
The module is registered on the HSPA network but cannot connect with Alarm.com. Contact
Alarm.com technical support for more information.
Radio Error Radio portion of the module is not operating correctly. Power cycle the panel and call Alarm.com
technical support if the trouble persists.
Server Error Identifies a server error. If it persists, the account may have been set up incorrectly.
Connected Currently connected and transmitting information to the Alarm.com servers.
Connecting... In the process of connecting to Alarm.com.
Updating... Updating signal level.
In addition, some of the information can be retrieved via long key presses from the keypad. Press and hold the
following panel keys for 2 seconds to display the given information on the panel display. Most messages are dis-
played for less than 30 seconds but can be cut short by pressing the 0 Key for 2 seconds.
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Status
Keys Description
1 key 10-digit module serial number needed to create the Alarm.com customer account.
2 key Module firmware version (e.g., 181a).
3 key Initiate communication test.
Important: This test is required to correctly complete the installation.
4 key Use only when instructed by Alarm.com Technical Support.
5 key Wireless signal strength level and module status or error, if any. The panel will display the signal level in
bars (0 to 5) and as a numerical value (0 to 31) followed by the connection mode (HSPA).
6 key Battery voltage as read by the module, to two decimal places, and the AC power status. (e.g., Battery:
6.79v, AC Power OK).
7 key Use only when instructed by Alarm.com Technical Support.
8 key HSPA frequency used by the module: "High" = 900MHz, 2100MHz; "Low" = 850 MHz. The panel will specify
either “3G” or “2G” depending on your coverage, but will always attempt to go to 3G coverage.
Troubleshooting LEDs
Status LEDs indicate network and module status. The following figure shows the location of the status LEDs
on the HSPA module.
Status LEDs
L1 L2 L3 L4 L5
LED Functions
LED Function
L1 Error LED. Flashes 1 to 8 times in an 8-second interval to indicate specific error. See section "LED L1 (red)" for
errors and common fixes.
L2 Panel Communication and Z-Wave status messages. Flashes every time the module communicates with the
panel and flashes in patterns to indicate Z-Wave status.

LED Function
L3 HSPA Communication. Flashes every time the HSPA signal level is checked and when packets are
exchanged with Alarm.com.
L4 HSPA Signal Level. Flashes 0 to 5 times to indicate signal strength, or toggles on/off slowly when
communicating with Alarm.com servers.
L5 Z-Wave Error LED. See section "LEDL5 (yellow)" for error descriptions.
LED Details
LED L1 (Red)
L1 flashes when there is an error. The number of flashes indicates the error number. If there are two or more
errors at the same time, the errors will flash one after the other. The LED will stay off for at least four
seconds between errors.
Number
of Flas-
hes
Error and Solution
1
Module cannot communicate with the panel. Ensure section [382] option [5] is ON. Verify panel
software is version 1.1 or higher. Check the connectors (between the panel and communicator) and
powercycle the panel. If the error persists, there may be an issue with the module or panel.
2The SIM card is missing. The SIM card holder can be found on the module. Verify that the SIM card holder
is closed securely and that there is a SIM card in the holder.
3
The module is trying to register on the HSPA network. If it persists for more than a few minutes, the
module is having problems registering with the HSPA network. Check L4 for signal level. If signal level is
lower than 2 “bars”, change the panel’s location or use a remote antenna option. If the signal is good, the
module may be roaming on a HSPA network that does not partner with our HSPA providers, or the SIM
card was not activated yet because the Alarm.com account was not created correctly.
4
The module is registered on the HSPA network but cannot connect with Alarm.com. Power down the
module, wait one minute, restore power and perform a communications test. Verify signal strength and try
a different location for the module/antenna. If the problem persists, contact Alarm.com Technical
Support.
5Radio portion of the module is not working correctly. If this persists for more than a few minutes the
module may need to be replaced. This error is extremely rare so verify that the module is flashing 5 times.
6This is an error only if it persists for more than a minute. Otherwise, it is just an indication that the module
is fixing an unusual condition regarding communication with the HSPA network.
7 The module is not compatible with this panel type. Please insert a compatible module.
8If it persists, the account may have been set up incorrectly. Contact Alarm.com Technical Support. You
will be asked to check the serial number of the module.
LED L2 (Yellow)
L2 flashes with every communication between the module and the panel. Normal pattern calls for a series of
quick flashes every two seconds in Idle mode or four seconds in PowerSave mode. It also occasionally flashes
in patterns to indicate Z-Wave status. Refer to the following table for a description of the various possibilities.
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LED 2 Device Status or Error Description
4-blinks Add Mode (lasts 120 seconds or
until a device is added)
In this mode you can add a device to the local Z-Wave network.
Devices cannot be added to a network if they are already a part
of a network.
2-blinks Delete Mode (lasts 120 seconds or
until a device is deleted)
In this mode you can delete a device from a Z-Wave network. A
device can only be in one network at a time, and must receive a
“delete” command before it can be learned into a new network.
Solid Successful add node/remove
node/replication (lasts 60 seconds)
After receiving this signal, leave all devices by the HSPA
module for 1 minute. Locks must be left next to the module for 4
minutes.
Solid with
one blink
Add node attempt failed because
node already in network (lasts 60
seconds)
Device you attempted to add to a network is already in a
network, and must be “deleted” before it can join a new
network.
LED L3 (Yellow)
L3 flashes with every communication between the module and its radio unit in Idle mode, and with every com-
munication with Alarm.com in Connected mode. In PowerSave mode, this LED flashes in unison with LED 2.
LED L4 (Green)
L4 indicates the HSPA signal level as a number of flashes (0 to 5 bars). The number of bars may not corres-
pond to the bars shown on your cell phone. A level of 5 bars is obtained only in the strongest signal conditions.
Signal level is updated every ten seconds if it fluctuates, or every 30 seconds if it is fairly stable. If L4 is not
flashing it indicates one of the following states:
lThe module is in PowerSave mode
lThe module just powered up
lThere is no HSPA coverage in the area. Alarm.com recommends a steady signal level of 2 or higher for
proper operation of the module
Note: In Connected Mode, the LED toggles on and off.
LED L5 (Yellow)
L5 indicates Z-Wave errors. See the table below for more information.
LED 5 Device Status or Error Description
2-blinks
No other nodes are in the network
(lasts until a device is added to the
network)
No devices have been added that can be controlled by the
HSPA module yet. See above for instructions on how to add
devices.
5-blinks Learn mode error (lasts 60
seconds) Learn mode error (lasts 60 seconds).
6-blinks
No Home ID present (lasts until the
module connects to Alarm.com
and is configured)
When the HSPA module first connects to Alarm.com it is
configured with a necessary unique network ID.
Various Module States (Modes)
There are four module states, or modes, as described in the following:

Mode Description
Idle AC power is okay and the module is not currently talking to Alarm.com
L1 - Flashes error, if any
L2 - Communication with panel
L3 - Communication with radio unit
L4 - Signal level (0 to 5 bars)
L5 - Flashes errors, if any
PowerSave
The module just powered up, AC power is down, or AC power was recently restored and the battery is
recharging. The module is fully functional and will go into Connected mode as soon as a signal needs to
be sent. Press and hold the 5 Key for 2 seconds to switch the module into Idle mode and update the
signal level reading. The system will go into Idle mode every 2 hours to check for any incoming
messages
L1 - Inactive
L2 - Communication with panel
L3 - Same flashing pattern as L2
L4 - Inactive
L5 - Inactive
Connected
The module is currently talking to Alarm.com. The module stays in Connected mode for at least four
minutes after reporting an event to Alarm.com, unless the 5 Key is pressed and held for 10 seconds,
which will cause the module to go back to Idle mode
L1 - Flashes errors, if any
L2 - Communication with panel
L3 - Communication with Alarm.com
L4 - Alternates two seconds on, then two seconds off
L5 - Inactive
Sleep The panel is not connected to AC power, or there is an AC power failure, and the battery level is low. The
module will connect to Alarm.com to send a signal, but will otherwise draw almost no power.
Note: If the HSPA module is powered down for a short period of time, buffered messages from Alarm.com
may be received when module power is restored.
Improving Wireless Signal Strength
As you make changes to the module location to improve signal strength, request updated signal readings to
verify changes. To request an updated reading, press and hold the “5” key for 2 seconds. In the image below,
the radio has 3 out of 5 bars or 13/31 and is connected to the network.
Radio: 123__ 13
Connected
Guidelines for optimal wireless signal strength:
lInstall the module above ground level, as high up as possible within the structure.
lInstall the module near or adjacent to an exterior-facing wall of the structure.
lDo not install the module inside a metal structure or close to large metal objects or ducts.
lUpgrade the antenna. Contact DSC technical support for antenna options.
Walking the Customer through New User Setup on the Web
This section describes how to help your customer set up their website account, and only applies to customers on
an interactive service plan with an online account. (Skip this step for customers using the module for wireless
signaling only).
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