DSC PowerSeries Neo User manual

TL8803GI-EU Dual Path Controller
WARNING: This manual contains information on limitations regarding product use and function and
information on the limitations as to liability of the manufacturer. The entire manual should be carefully
read.

Table of Contents
Warning: Installer Please Read Carefully 3
Alarm.com introduction 5
IP/HSPA 3G module - TL8803GI-EU 5
Contact information 6
Features 6
Communicator ratings 6
Communicator compatibility 7
Installation 8
Tools and supplies required 8
Step 1: Enable module 9
Step 2: Connect the TL8803GI-EU 9
1: Connect data bus 9
2: Connect power 10
3:Connect the PC-Link cable 10
4: Connect Ethernet (optional) 10
5: Connect external antenna (optional) 10
6: Power up 11
Step 3: Verify installer code to activate Alarm.com module 11
Step 4: Perform dual-path test (module registration) 11
Step 5: Allow module to auto-program 11
Enroll Alarm.com Image Sensor 11
Panel settings 12
Central station and telephone line settings 12
Troubleshooting 15
Module status information 15
Troubleshooting LEDs 15
LED functions 16
LED details 16
LED L1 (red) 16
LED L2 (yellow) 17
LED L3 (yellow) 17
LED L4 (green) 17
LED L5 (yellow) 18
Various module states (modes) 18
Improving wireless signal strength 19
Walking the customer through new user setup on the web 19
Interactive Service Menu 20
Interactive menus 20
Installer programming 20
User functions 20
Limited Warranty 22
End User License Agreement 22
Regulatory Information 24
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Warning: Installer Please Read
Carefully
Note to installers
The warnings on this page contain vital information. As the only indi-
vidual in contact with system users, it is the installer’s responsibility to
bring each item in this warning to the attention of all users of this sys-
tem.
System failures
This system has been carefully designed to be as effective as possible.
There are circumstances, however, involving fire, burglary, or other
types of emergencies where it may not provide protection. Any alarm
system of any type may be compromised deliberately or may fail to
operate as expected for a variety of reasons. Some, but not all, of the
reasons may be:
Access by intruders
Intruders may enter through an unprotected access point, circumvent a
sensing device, evade detection by moving through an area of insuf-
ficient coverage, disconnect a warning device, or interfere with or pre-
vent the proper operation of the system.
Component failure
Although every effort has been made to make this system as reliable as
possible, the system may fail to function as intended due to the failure
of a component.
Compromise of radio frequency (Wireless)
A device's signals may not reach the receiver under all circumstances,
which could include: metal objects placed on or near the radio path,
deliberate jamming or other inadvertent radio signal interference.
Criminal knowledge
This system contains security features which were known to be effect-
ive at the time of manufacture. It is possible for persons with criminal
intent to develop techniques which reduce the effectiveness of these
features. It is important that your security system be reviewed peri-
odically to ensure that its features remain effective and that it is
updated or replaced if it is found that it does not provide the protection
expected.
Failure of replaceable batteries
This system’s wireless transmitters have been designed to provide sev-
eral years of battery life under normal conditions. The expected bat-
tery life is a function of the device environment, usage, and type.
Ambient conditions such as high humidity, high or low temperatures, or
large temperature fluctuations may reduce the expected battery life.
While each transmitting device has a low battery monitor which iden-
tifies when the batteries need to be replaced, this monitor may fail to
operate as expected. Regular testing and maintenance will keep the sys-
tem in good operating condition.
Inadequate installation
A security system must be installed properly in order to provide
adequate protection. Every installation should be evaluated by a secur-
ity professional to ensure that all access points and areas are covered.
Locks and latches on windows and doors must be secure and operate
as intended. Windows, doors, walls, ceilings and other building mater-
ials must be of sufficient strength and construction to provide the level
of protection expected. A reevaluation must be done during and after
any construction activity. An evaluation by the fire and/or police depart-
ment is highly recommended if this service is available.
Inadequate testing
Most problems that would prevent an alarm system from operating as
intended can be found by regular testing and maintenance. The com-
plete system should be tested weekly and immediately after a break-in,
an attempted break-in, a fire, a storm, an earthquake, an accident, or
any kind of construction activity inside or outside the premises. The test-
ing should include all sensing devices, keypads, consoles, alarm indic-
ating devices, and any other operational devices that are part of the
system.
Insufficient time
There may be circumstances when the system will operate as intended,
yet the occupants will not be protected from an emergency due to their
inability to respond to the warnings in a timely manner. If the system is
remotely monitored, the response may not occur in time to protect the
occupants or their belongings.
Motion detectors
Motion detectors can only detect motion within the designated areas as
shown in their respective installation instructions. They cannot dis-
criminate between intruders and intended occupants. Motion detectors
do not provide volumetric area protection. They have multiple beams
of detection and motion can only be detected in unobstructed areas
covered by these beams. They cannot detect motion which occurs
behind walls, ceilings, floors, closed doors, glass partitions, glass doors
or windows. Any type of tampering whether intentional or unintentional
such as masking, painting, or spraying of any material on the lenses,
mirrors, windows or any other part of the detection system will impair
its proper operation. Passive infrared motion detectors operate by sens-
ing changes in temperature. However their effectiveness can be
reduced when the ambient temperature rises near or above body tem-
perature or if there are intentional or unintentional sources of heat in or
near the detection area. Some of these heat sources could be heaters,
radiators, stoves, barbecues, fireplaces, sunlight, steam vents, lighting
and so on.
Power failure
Control units, intrusion detectors, smoke detectors and many other
security devices require an adequate power supply for proper oper-
ation. If a device operates from batteries, it is possible for the batteries
to fail. Even if the batteries have not failed, they must be charged, in
good condition and installed correctly. If a device operates only by AC
power, any interruption, however brief, will render that device inop-
erative while it does not have power. Power interruptions of any length
are often accompanied by voltage fluctuations which may damage elec-
tronic equipment such as a security system. After a power interruption
has occurred, immediately conduct a complete system test to ensure
that the system operates as intended.
Security and insurance
Regardless of its capabilities, an alarm system is not a substitute for
property or life insurance. An alarm system also is not a substitute for
property owners, renters, or other occupants to act prudently to prevent
or minimize the harmful effects of an emergency situation.
Smoke detectors
Smoke detectors that are a part of this system may not properly alert
occupants of a fire for a number of reasons, some of which follow.
The smoke detectors may have been improperly installed or positioned.
Smoke may not be able to reach the smoke detectors, such as when the
fire is in a chimney, walls or roofs, or on the other side of closed doors.
Smoke detectors may not detect smoke from fires on another level of
the residence or building. Every fire is different in the amount of
smoke produced and the rate of burning. Smoke detectors cannot sense
all types of fires equally well. Smoke detectors may not provide timely
warning of fires caused by carelessness or safety hazards such as
smoking in bed, violent explosions, escaping gas, improper storage of
flammable materials, overloaded electrical circuits, children playing
with matches, or arson. Even if the smoke detector operates as inten-
ded, there may be circumstances when there is insufficient warning to
allow all occupants to escape in time to avoid injury or death.
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Telephone lines
If telephone lines are used to transmit alarms, they may be out of ser-
vice or busy for certain periods of time. Also an intruder may cut the
telephone line or defeat its operation by more sophisticated means
which may be difficult to detect.
Warning devices
Warning devices such as sirens, bells, horns, or strobes may not warn
people or waken someone sleeping if there is an intervening wall or
door. If warning devices are located on a different level of the res-
idence or premise, then it is less likely that the occupants will be alerted
or awakened. Audible warning devices may be interfered with by
other noise sources such as stereos, radios, televisions, air conditioners,
other appliances, or passing traffic. Audible warning devices, however
loud, may not be heard by a hearing-impaired person.
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IMPORTANT
This installation manual shall be used in conjunction with the control panel installation manual available online
from the DSC website at www.dsc.com. All the safety instructions specified within that manual shall be
observed. The control panel is referenced as the “panel” throughout this document. This installation guide
provides the basic wiring, programming and troubleshooting information.
The alarm communicator is a fixed, wall-mounted unit, and shall be installed in the location specified in these
instructions. The alarm communicator module should NOT be installed inside of the metal alarm panel casing;
doing so will significantly impair cellular and RF (Z-Wave) transmissions. The equipment enclosure must be
fully assembled and closed, with all the necessary screws/tabs, and secured to a wall before operation. Internal
wiring must be routed in a manner that prevents:
lExcessive strain on wire and on terminal connections,
lInterference between power limited and non power limited wiring,
lLoosening of terminal connections, or
lDamage of conductor insulation.
WARNING: Never install this equipment during a lightning storm.
Safety information
The installer must instruct the system user on each of the following:
lDo not attempt to service this product. Opening or removing covers may expose the user to dangerous
voltages or other risks.
lAny servicing shall be referred to service persons only.
lUse authorized accessories only with this equipment.
lDo not stay close to the equipment during device operation.
lDo not touch the external antenna.
Alarm.com introduction
The purpose of this guide is to provide installation and operating instructions for the Alarm.com communicator
module. The following sections offer you a brief overview of its capabilities. Some capabilities and features
vary based on the Alarm.com service plan selected. Visit www.alarm.com/Dealer or contact Alarm.com for
more information.
Note: The Dual Path IP/HSPA 3G module is available in the model TL8803GI-EU.
Note: Image sensor functionality may not be enabled in all regions.
The module TL8803GI-EU contains the IP/Radio subassembly and the PC-Link to RS422 conversion interface.
The module is compatible only with NEO Alarm Control Unit models HS2128, HS2064, HS2032 and HS2016
software versions 1.1 and above.
IP/HSPA 3G module - TL8803GI-EU
The Dual Path module enables wireless reporting of all alarms and other system events from the DSC Neo con-
trol panel using an all-digital, HSPA wireless (cellular) network or an Ethernet network. The module can be
used as the primary communication path for all alarm signaling, or as a backup to a telephone connection to the
central monitoring station. The wireless alarm signaling and routing service is operated by Alarm.com. The
HSPA module also features integrated support for Alarm.com’s home automation solution with built-in
Z-Wave capabilities.
Note: Alarm.com’s home automation solution with built-in Z-Wave capabilities is not EN50131-
1:2006/A1:2009 and EN50136-1:2012 evaluated.
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Contact information
For additional information and support on Alarm.com modules, initial account setup, home automation, and all
other Alarm.com products and services, please visit: www.Alarm.com/dealer or contact Alarm.com technical
support at: 1-866-834-0470.
Features
l128-bit AES encryption via cellular and Internet.
lBack up or primary cellular alarm communication and Ethernet port.
lAutomatically switches to 2G (EDGE/GPRS) if HSPA (3G) service is not available.
lFull event reporting to central station.
lCellular periodic test transmission.
lIntegrated call routing.
lPanel remote uploading/downloading support via cellular or Internet.
lPC-LINK connection.
lProgrammable labels.
lSIA and Contact ID (CID) formats supported.
lSignal strength and trouble display LEDs.
lSubscriber Identity Module (SIM) card included with communicator.
lSupervision heartbeats sent via cellular.
l2-way audio capable when used with audio module HSM2955(R) - Refer to HSM2955(R) manual.
Communicator ratings
Model TL8803GI-EU
Power supply ratings
Input Voltage 11.3V - 12.5V DC
(provided by DSC NEO compatible control panel)
Current consumption
Standby Current (Average Value) 100mA@12V (I)
Alarm (Transmitting) Current (Peak Value) 200mA@12V (I)
Cellular Network HSPA 3G
Operating Frequency Quad Band GSM/GPRS/EDGE + HSPA in 850/900/2100MHz
Environmental specifications
Operating Temperature -10°C to 55°C
Storage Temperature -34°C to 60°C
Humidity 93%RH non-condensing
Mechanical specifications
Dimensions 6" x 8.9" x 1.3"
Weight 365g (I)

Communicator compatibility
Communicator Receiver/
Panel Description
TL8803GI-EU
Receiver
lSur-Gard System I-IP Receiver, version 1.13+
lSur-Gard System II Receiver, version 2.10+
lSur-Gard SG-DRL3-IP, version 2.30+ (for Sur-Gard System III Receiver)
lSur-Gard SG-DRL4-IP version 1.20+ (for Sur-Gard System IV Receiver)
lSur-Gard SG-DRL5-IP version 1.00+ (for Sur-Gard System 5 Receiver)
Panel
lHS2016, version 1.1+
lHS2032, version 1.1+
lHS2064, version 1.1+
lHS2128, version 1.1+
Note: Enter [*][8][Installer Code][900][000] at keypad to view the panel version number.
Products or components of products, which perform communications functions only shall comply with the
requirements applicable to communications equipment as specified in EN60950-1, Information Technology
Equipment - Safety - Part 1: General Requirements. Such components include, but are not limited to: hubs;
routers; NIDs; third-party communications service providers; DSL modems; and cable modems.
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Installation
INSTALLATION
Follow these guidelines during installation.
lBefore affixing the communicator to a wall, verify the HSPA signal level at the installation location. On a
keypad, press and hold the 5 key for 2 seconds to view the HSPA signal level. An installation location
with a sustained signal level of two or more bars is recommended.
lDo not exceed the panel total output power when using panel power for the TL8803GI-EU module,
hardwired sensors, and /or sirens. Refer to the specific panel installation instructions for details. Only one
module can be used per panel.
lTo minimize potential interference with cellular signaling, avoid mounting the communicator in areas with
excessive metal or electrical wiring, such as furnaces or utility rooms.
Do not mount the TL8803GI-EU communicator inside of the metal alarm panel enclosure.
Tools and supplies required
You will need the following tools and supplies:
lSmall flat-head and Phillips screwdrivers
lScrews (included)
lAntenna (included)
l16 pin ribbon cable (included)
HS2016/2032/2064/2128
PCLINK_2
Alarm Controller Cabinet
HSPA Controller
A
B
D
C

PCL-422
Mounted in Alarm Controller Cabinet
HSPA Controller Board
RX-
RX+
TX+
TX-
+12V
GND
+12V
GND
E
F
A Red wire on alarm controller PCLink2 Header
B Antenna access ports
C Ethernet cable connection
D Quad cables (100' / 30m maximum)
E Red wire on PCL-422 PCLink Header
F HSPA Controller Board power terminals. Can be connected to power supply module (HSM2204/2300).
Step 1: Enable module
For the Alarm.com module to communicate with the panel, section [382] option 5 at the panel must be set to
ON. This section is OFF by default and must be enabled for the system to function properly. This should be
done before connecting the PC-Link cable to power up the module to ensure all initialization commands are
processed properly.
Step 2: Connect the TL8803GI-EU
Caution: Ensure that the alarm panel is fully powered down (i.e., AC and battery disconnected) prior to con-
necting the TL8803GI-EU.
1: Connect data bus
The maximum cable length permitted for the data bus is 100ft/30m.
lConnect the RX+ terminal on the TL8803GI-EU to the TX+ terminal on the PCL-422
lConnect the RX- terminal on the TL8803GI-EU to the TX- terminal on the PCL-422
lConnect the TX- terminal on the TL8803GI-EU to the RX- terminal on the PCL-422
lConnect the TX+ terminal on the TL8803GI-EU to the RX+ terminal on the PCL-422
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Installation

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Installation
2: Connect power
The maximum cable length permitted for the power connection is 100ft/30m.
lConnect the GND terminal on the TL8803GI-EU to the GND terminal on the PCL-422
lConnect the +12V terminal on the TL8803GI-EU to the +12V terminal on the PCL-422
3:Connect the PC-Link cable
Note: To ensure correct orientation, refer to items A and D in the wiring diagrams for the proper position of
the red wire on the PC-link cable.
lConnect one end of the supplied PC-Link cable to the PC-Link header on the PCL-422
lConnect the other end of the PC-Link cable to the PC-LINK_2 header on the alarm panel
4: Connect Ethernet (optional)
Note: Refer to item C in the wiring diagram for the correct placement of the Ethernet cable.
A Category 5 (CAT 5) Ethernet cable must be run from a source with Internet connectivity to the com-
municator module, inside the TL8803GI-EU. The communicator end of the cable must be terminated with an
RJ45 plug.
lConnect one end of the Ethernet cable to the Ethernet port on the communicator
lConnect the other end of the Ethernet cable to the Ethernet port on the router and verify that the link
status LED is on.
All requirements for installation of CAT5 Ethernet cable must be observed for correct operation of the
commmunicator, including but not limited to the following requirements:
lDo NOT strip off cable sheathing more than required for proper termination.
lDo NOT kink or knot the cable.
lDo NOT crush the cable with cable ties.
lDo NOT untwist CAT5 pairs more than 1/2 inch (1.2 centimeters).
lDo NOT splice the cable.
lDo NOT bend the cable at right angles or make any other sharp bends.
Notes:
lCAT5 specification requires that any cable bend must have a minimum 2 inches (5 centimeters) bend
radius. The maximum lenght of CAT5 cable is 328 feet (100 meters).
lBefore leaving the premises, the Ethernet communication lines must first be connected to an approved
(acceptable to local authorities) type NID. All wiring must be performed according to the local electrical
codes.
5: Connect external antenna (optional)
Upgraded antennas are available for the TL8803GI-EU if there is inadequate cellular reception at the pre-
ferred mounting location. Contact DSC technical support for antenna options.
The TL8803GI-EU has two covered access ports on the top of the enclosure. Remove the plastic tab covering
the desired port and either mount the antenna on the enclosure or use the opening to pass through the antenna
cable.
Note: Due to the curvature of the enclosure, the plastic port covers are NOT interchangeable. Ensure that any
unused ports are covered with their original plastic tab.
Warning: The external antenna must be installed in a manner to prevent end users from accessing any con-
ductive part of the anntena or antenna cable (i.e., recessed mounting or equivalent).

6: Power up
Connect panel battery and AC power. Once powered, view key items on the LCD. Ensure that the module has
been fully connected to the alarm panel via quad cable as shown in wiring diagram.
Step 3: Verify installer code to activate Alarm.com module
Alarms and other signals will not be sent to Alarm.com until the installer code is verified. To activate the
account, perform the following steps:
1. Connect the Alarm.com module to the panel. Ensure [382] option 5 is ON.
2. Press [*][8] to enter Installer Programming.
3. Enter the installer code.
4. Press [#] to exit Installer Programming.
To remotely activate a system that is already signaling, do the following steps:
1. Go to www.alarm.com/dealer.
2. Go to the customer's account.
3. Select the error message at the top of the page.
4. Enter the installer code.
Step 4: Perform dual-path test (module registration)
To initiate module communication with Alarm.com and the cellular network for the first time, perform a
“Dual-Path phone test”. Note that the test can also be used at any time by the installer to force communication
with Alarm.com. To test the cellular path, press and hold [3] for two seconds. To test the broadband path,
press and hold [4] for two seconds. A Dual-Path test can also be completed through the Interactive Services
menu. To perform the Dual-Path test, press [*][6] followed by the master code and [04].
The panel indicates when the test has completed by activating the siren output on medium volume for 2 seconds
followed by full volume for 2 seconds. However, if the test was initiated via the [3] or [4] key, or through the
Interactive Services menu, the siren will not sound. All display lights and LCD pixels turn on. This indicates
that Alarm.com has received and acknowledged the signal. This does not guarantee that the signal went
through to a central station; it confirms that Alarm.com’s Network Operations Center received the signal. The
central station should be contacted directly to verify that the signal was received on the correct account and
that the central station routing settings have been set up correctly. If the signal does not go through to the cent-
ral station, the panel displays a “Failure to Communicate” message. Double check the account’s central station
Forwarding Settings on Alarm.com and contact technical support if the trouble persists.
Step 5: Allow module to auto-program
After a successful dual-path test, wait 2 minutes for the module to automatically program and initialize before
entering the Installer Programming menus. Entering Installer Programming during module initialization will
cancel the process. LCD keypads display a message indicating when auto-programming is occurring and when
it has completed. During the auto-programming session, the module automatically programs panel settings
required for proper functionality with Alarm.com as noted in the “Panel Settings” section.
Enroll Alarm.com Image Sensor
Note: This feature can be enabled or disabled on the product. Please check with your installer if this feature is
activated in your application.
Alarm.com's Image Sensor built-in capability is not UL evaluated.
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Installation

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Installation
1. Ensure batteries are removed from the sensor.
2. On the panel, enter the Interactive Services menu. Interactive Services can be accessed, via section [851]
of Installer Programming.
3. Press [*][8] [Installer Code] [851].
4. Scroll to Image Sensor Setup and press [*].
5. Scroll to Learn Image Sensor and press [*]. The keypad will display “Power up or reset I.S. now.”
6. Insert the batteries into the sensor. Wait approximately 20 seconds for the control panel screen to display:
“I.S. [x] Added as Sensor [y].” The LED on the sensor will turn solid for 5 seconds once the sensor has
enrolled.
7. Perform another panel comm-test to ensure that Alarm.com receives the updated device equipment list.
This will speed up the sensor initialization process.
lThe zone will be configured as a virtual zone and programmed automatically into the next available slot in
section [560][001]-[032] starting at zone 126 and counting down for each additional Image Sensor added.
lOnce enrolled, the Image Sensor will appear as a normal zone.
lBy default, the Image Sensor is enrolled as an Interior Stay/Away zone in zone type 005. Zone type and
attributes can be assigned in the installer menu, in a similar way as regular zones. For more information,
refer to the "Zone Setup" section of the PowerSeries Neo Alarm Controller Reference Manual.
Panel settings
Central station and telephone line settings
Central station and telephone line settings will be automatically configured through the CS Forwarding Settings
page of the Alarm.com Dealer Site. The following are the panel settings that are configured through the
Dealer Site page (when required) and should not be configured in the panel:
Section Option Description
015 7 Telephone line monitoring
300 [001] -- Panel Communication Path - Receiver 1
300 [002] -- Panel Communication Path - Receiver 2
300 [003] -- Panel Communication Path - Receiver 3
300 [004] -- Panel Communication Path - Receiver 4
301 [001] -- Communication telephone number 1
301 [002] -- Communication telephone number 2
301 [003] -- Communication telephone number 3
301 [004] -- Communication telephone number 4
309 [001] -- System Call Direction - Maintenance
309 [002] -- System Call Direction - Test Transmission
310 [000] -- System account number
310 [001] -- Partition 1 account number
310 [002] -- Partition 2 account number
310 [003] -- Partition 3 account number
310 [004] -- Partition 4 account number
310 [005] -- Partition 5 account number
310 [006] -- Partition 6 account number
310 [007] -- Partition 7 account number
310 [008] -- Partition 8 account number

Section Option Description
311 [001] -- Partition 1 Call Direction - Alarm/Restore
311 [002] -- Partition 1 Call Direction - Tamper/Restore
311 [003] -- Partition 1 Call Direction - Opening/Closing
312 [001] -- Partition 2 Call Direction - Alarm/Restore
312 [002] -- Partition 2 Call Direction - Tamper/Restore
312 [003] -- Partition 2 Call Direction - Opening/Closing
313 [001] -- Partition 3 Call Direction - Alarm/Restore
313 [002] -- Partition 3 Call Direction - Tamper/Restore
313 [003] -- Partition 3 Call Direction - Opening/Closing
314 [001] -- Partition 4 Call Direction - Alarm/Restore
314 [002] -- Partition 4 Call Direction - Tamper/Restore
314 [003] -- Partition 4 Call Direction - Opening/Closing
315 [001] -- Partition 5 Call Direction - Alarm/Restore
315 [002] -- Partition 5 Call Direction - Tamper/Restore
315 [003] -- Partition 5 Call Direction - Opening/Closing
316 [001] -- Partition 6 Call Direction - Alarm/Restore
316 [002] -- Partition 6 Call Direction - Tamper/Restore
316 [003] -- Partition 6 Call Direction - Opening/Closing
317 [001] -- Partition 7 Call Direction - Alarm/Restore
317 [002] -- Partition 7 Call Direction - Tamper/Restore
317 [003] -- Partition 7 Call Direction - Opening/Closing
318 [001] -- Partition 8 Call Direction - Alarm/Restore
318 [002] -- Partition 8 Call Direction - Tamper/Restore
318 [003] -- Partition 8 Call Direction - Opening/Closing
350 [001] -- Receiver 1 communicator format
350 [002] -- Receiver 2 communicator format
384 2 Communicator backup options
Notifications
The following panel settings may alter the behavior of customer notifications:
Section Option Description
015 4 If this option is ON, keyfob arming notifications will not be associated with a specific
user.
Panel settings changed automatically
Some panel settings are changed automatically when the module is connected to the control panel. These set-
tings should not be altered. They are:
Section Option Value Description
015 6 OFF
Master code is not changeable and must be
OFF to ensure the module communicates the
correct master code.
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Installation

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Installation
Section Option Value Description
017 6 OFF Daylights saving time must be disabled to
ensure panel time is accurate.
019 6
Set according to
dealer's Alarm.com
setting
Enables Duress Code changes from
Alarm.com.
024 5 OFF Realtime clock must be disabled to ensure
panel time is accurate.
377 Swinger Shutdown
(Maintenance) 010
Swinger Shutdown for maintenance signals
must be set to 010 to ensure trouble
notifications can be sent.
377 AC Failure
Communication Delay
Random value between
001 and 030
AC Failure Communication Delay should be
set between 001 and 030 to ensure
notifications for power failures are received.
377
Wireless Device Low
Battery Transmission
Delay
001
Wireless Device Low Battery Transmission
Delay should be set to 001 to ensure
notifications for low batteries are received.
380 1 ON Communications must be enabled for the
module to communicate with the panel.
380 2 OFF System should transmit alarm restores
immediately when the zone is restored.
380 5 OFF The redundant communications method must
be set as backup.
382 6 OFF AC Failure Transmission Delay should be in
minutes.
804 [sensor #] 003 Five minute delay [07]
High Traffic Shutdown should be set to five
minutes for devices being used with
Alarm.com's Activity Monitoring.
Note: This feature may reduce the battery life
of wireless PIR sensors. In order to avoid this,
hardwired PIR sensors may be used instead.
Clock
The TL8803GI-EU module sets the panel clock when it connects to Alarm.com and then updates it every 18
hours. It is important to select the correct panel time zone on the Alarm.com website, or the panel time will
not be accurate. If a system is powered up before the customer account has been created, the time zone will
default to Eastern Standard Time.

TROUBLESHOOTING
Module status information
Module status information for verifying and troubleshooting the module connection status or errors can be
found through the Interactive Services menus. To access these, press [*][8][Installer Code][851]. See the fol-
lowing table for potential module states.
Status Description
Idle Most common state. Module is not actively sending data and no errors are present.
Roaming Roaming on partner network.
SIM Missing The SIM card is missing.
PowerSave
Mode AC power is down.
Registering... The module is trying to register on the HSPA network.
Connection
Error
The module is registered on the HSPA network but cannot connect with Alarm.com. Contact
Alarm.com technical support for more information.
Radio Error Radio portion of the module is not operating correctly. Power cycle the panel and call Alarm.com
technical support if the trouble persists.
Server Error Identifies a server error. If it persists, the account may have been set up incorrectly.
Connected Currently connected and transmitting information to the Alarm.com servers.
Connecting... In the process of connecting to Alarm.com.
Updating... Updating signal level.
In addition, some of the information can be retrieved via long key presses from the keypad. Press and hold the
following panel keys for 2 seconds to display the given information on the panel display. Most messages are dis-
played for less than 30 seconds but can be cut short by pressing the 0 Key for 2 seconds.
Status
keys Description
1 key 10-digit module serial number needed to create the Alarm.com customer account.
2 key Module firmware version (e.g., 181a).
3 key Initiate communication test over the cellular path.
Important: This test is required to correctly complete the installation.
4 key Initiate communication test over the broadband path.
5 key Wireless signal strength level and module status or error, if any. The panel will display the signal level in
bars (0 to 5) and as a numerical value (0 to 31) followed by the connection mode.
6 key Battery voltage as read by the module, to two decimal places, and the AC power status. (e.g., Battery:
6.79v, AC Power OK).
7 key Use only when instructed by Alarm.com Technical Support.
8 key HSPA frequency used by the module: "High" = 900MHz, 2100MHz; "Low" = 850 MHz. The panel will specify
either “3G” or “2G” depending on your coverage, but will always attempt to go to 3G coverage.
Troubleshooting LEDs
Status LEDs indicate network and module status. The following figure shows the location of the status LEDs
on the TL8803GI module.
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Troubleshooting

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Troubleshooting
Status LEDs
L1 L2 L3 L4 L5
LED functions
LED Function
1General & Cellular Error LED. Flashes 1 to 8 times in an 8-second interval to indicate specific error. See section
“LED L1 (red)” for errors and common fixes.
2
Broadband Errors & Panel Communication. Flashes 2 to 8 times in an 8-second interval to indicate a specific
error on the broadband path. Also flashes once every time the module communicates with the panel. See
section “LED L2 (yellow)” for errors and common fixes.
3Cellular Communication. Flashes every time the cellular signal level is checked and when packets are
exchanged with Alarm.com
4Cellular Signal Strength Level. Flashes 0 to 5 times to indicate signal strength or toggles on/off slowly when
communicating with Alarm.com servers
5 Z-Wave Status & Error LED. See section “LED L5 (yellow)” for patterns.
LED details
LED L1 (red)
L1 flashes when there is a general error or an error on the cellular path. The number of flashes indicates the
error number. If there are two or more errors at the same time, the errors will flash one after the other. The
LED will stay off for at least four seconds between errors.
Number of
flashes Error and solution
1
Module cannot communicate with the panel. Ensure section [382] option [5] is ON. Verify panel
software is version 1.1 or higher. Check the connectors (between the panel and communicator) and
powercycle the panel. If the error persists, there may be an issue with the module or panel.
2The SIM card is missing. The SIM card holder can be found on the module. Verify that the SIM card
holder is closed securely and that there is a SIM card in the holder.
3
The module is trying to register on the HSPA network. If it persists for more than a few minutes, the
module is having problems registering with the HSPA network. Check L4 for signal level. If signal
level is lower than 2 “bars”, change the panel’s location or use a remote antenna option. If the signal
is good, the module may be roaming on a HSPA network that does not partner with our HSPA
providers, or the SIM card was not activated yet because the Alarm.com account was not created
correctly.

Number of
flashes Error and solution
4
The module is registered on the HSPA network but cannot connect with Alarm.com. Power down the
module, wait one minute, restore power and perform a communications test. Verify signal strength
and try a different location for the module/antenna. If the problem persists, contact Alarm.com
Technical Support.
5
Radio portion of the module is not working correctly. If this persists for more than a few minutes the
module may need to be replaced. This error is extremely rare so verify that the module is flashing 5
times.
6This is an error only if it persists for more than a minute. Otherwise, it is just an indication that the
module is fixing an unusual condition regarding communication with the HSPA network.
7 The module is not compatible with this panel type. Please insert a compatible module.
8If it persists, the account may have been set up incorrectly. Contact Alarm.com Technical Support.
You will be asked to check the serial number of the module.
LED L2 (yellow)
LED L2 indicates an error on the Broadband path and also flashes with every communication between the mod-
ule and the panel when there is no error condition present. Normal pattern calls for a series of quick flashes
every two seconds in Idle mode or four seconds in PowerSave mode.
Number of
flashes Error and solution
1Flashes for each communication with the panel, except when LED is displaying a broadband error.
This is normal behavior.
2
The module cannot establish a connection with the router. Verify the physical connection/wiring to
the router. Verify MAC filtering is disabled on the router or add the module’s MAC to the allowed list
of MACs on the router. Verify that DHCP is enabled on the router.
3
The module cannot establish a connection with the internet. Verify other devices on the same
network can connect, that the panel has AC power, and that there are no special firewall or network
management settings running on the router.
4 The module cannot establish communication with Alarm.com. Contact Alarm.com Tech Support.
6The Alarm.com backend cannot reach module due to an error with the local firewall blocking signals
from reaching the module.
LED L3 (yellow)
L3 flashes with every communication between the module and its radio unit in Idle mode, and with every com-
munication with Alarm.com in Connected mode. In PowerSave mode, this LED flashes in unison with LED 2.
LED L4 (green)
L4 indicates the HSPA signal level as a number of flashes (0 to 5 bars). The number of bars may not cor-
respond to the bars shown on your cell phone. A level of 5 bars is obtained only in the strongest signal con-
ditions.
Signal level is updated every ten seconds if it fluctuates, or every 30 seconds if it is fairly stable. If L4 is not
flashing it indicates one of the following states:
lThe module is in PowerSave mode
lThe module just powered up
lThere is no HSPA coverage in the area. Alarm.com recommends a steady signal level of 2 or higher for
proper operation of the module
Note: In Connected Mode, the LED toggles on and off.
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Troubleshooting
LED L5 (yellow)
LED L5 indicates Z-Wave state and errors. See the table below for more information.
Number of flashes Device status or error
1 Successfully added/removed node (last 60 seconds)
2 Delete Mode
3 Add node attempt failed (last 60 seconds) because device already in network
4 Add Mode
5 Replicate Mode
6 Learn Mode Error (lasts 60 seconds)
7 No Node Info
8 No other nodes are in the network
Various module states (modes)
There are four module states, or modes, as described in the following:
Mode Description
Idle
AC power is okay and the module is not currently talking to Alarm.com.
L1 - Flashes general or cellular errors, if any
L2 – Flashes broadband errors, if any; Communication with panel
L3 - Communication with radio unit
L4 - Signal level (0 to 5 bars)
L5 - Flashes Z-Wave state or errors, if any
PowerSave
The module just powered up, AC power is down, or AC power was recently restored and the battery is
recharging. The module is fully functional and will go into Connected mode as soon as a signal needs to
be sent. Press and hold the 5 Key for 2 seconds to switch the module into Idle mode and update the
signal level reading. The system will go into Idle mode every 2 hours to check for any incoming
messages.
L1 - Inactive
L2 - Communication with panel
L3 - Same flashing pattern as L2
L4 - Inactive
L5 - Inactive
Connected
The module is currently talking to Alarm.com. The module stays in Connected mode for at least four
minutes after reporting an event to Alarm.com, unless the 5 Key is pressed and held for 10 seconds,
which will cause the module to go back to Idle mode.
L1 - Flashes general or cellular errors, if any
L2 - Flashes broadband errors, if any; Communication with panel
L3 - Communication with Alarm.com
L4 - Alternates two seconds on, then two seconds off
L5 - Flashes Z-Wave state or errors, if any
Sleep The panel is not connected to AC power, or there is an AC power failure, and the battery level is low. The
module will connect to Alarm.com to send a signal, but will otherwise draw almost no power.
Note: If the TL8803GI module is powered down for a short period of time, buffered messages from Alarm.-
com may be received when module power is restored.

Improving wireless signal strength
As you make changes to the module location to improve signal strength, request updated signal readings to
verify changes. To request an updated reading, press and hold the “5” key for 2 seconds. In the image below,
the radio has 3 out of 5 bars or 13/31 and is connected to the network.
Radio: 123__ 13
Connected
Guidelines for optimal wireless signal strength:
lInstall the module above ground level, as high up as possible within the structure.
lInstall the module near or adjacent to an exterior-facing wall of the structure.
lDo not install the module inside a metal structure or close to large metal objects or ducts.
lUpgrade the antenna. Contact DSC technical support for antenna options.
Walking the customer through new user setup on the web
This section describes how to help your customer set up their website account, and only applies to customers on
an interactive service plan with an online account. (Skip this step for customers using the module for wireless
signaling only).
Before the customer can configure their website account, the Alarm.com account for that customer must be
created on the Dealer Site, and the HSPA module associated with the account must be installed successfully.
To log in and access their account, the customer can go to www.alarm.com (or custom dealer website address)
to complete the new subscriber setup procedure.
The customer will need the following:
lThe web site login and temporary password included on the Alarm.com Welcome Letter, which is
generated when the account was created by the dealer
lA list of their system sensors with corresponding zone IDs
lAt least one phone number and e-mail address where notifications can be sent
Note: At least one sensor must be learned into the panel to complete the new subscriber setup. If not all
sensors and touch screens were learned in before powering up the module, an updated sensor list must be
requested by performing a HSPA phone test or requesting an updated equipment list from the Dealer Site.
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Troubleshooting