Dukane SCR+ User manual

Model
SCR+
Document No. 427-07-00017 (04)
Telephone Operation Manual
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MUSIC
SCROLL
REDIAL
MUTE
FLASH
ANSWER
STARCall, STARCall Plus, STARCall Fusion,
and StarCare Systems

NOTICE
To ensure the performance of our products and systems, we may occasionally make tech-
nological changes and updates. Therefore, the model number suffixes (A, B, C, etc.)
listed in the manual or in the drawings may not always match the model you are using.
Unless specifically noted, this will not affect the product or its installation, operation, or
service.
SCR+ Telephone Operation Manual 3

DOCUMENT CORRECTION FORM
Operating, installing, or servicing a product is difficult without accurate documentation. Please help us ensure that
you get the best performance from your Dukane product by completing this form if you encounter any problems,
or if you have any suggestions for the manual.
Please provide the following optional information so we can contact you if we need more feedback.
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Instructions
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Please FAX [phone], or mail this form (tri-folded so the address below is visible).
Dukane Communication Systems
Technical Writing Group
27545 Diehl Rd, Suite 200
Warrenville, IL 60555

SECTION 1—GENERAL INFORMATION
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Manual Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
System Priorities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Password Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
STARCall Fusion Feature Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Cyclical Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Voice Mail Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
DIL (Direct Inward Line) Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Interactive Voice Response (IVR) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
System Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
SECTION 2—ATEL DESCRIPTION AND FEATURES
ATEL Description and Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Display Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Key Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Talk Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Speaker Phone Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
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Programmable Dedicated Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
EMERGENCY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
TONE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
PAGE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Programmable F1 through F8 Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Menu Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Selectively Answering Call-Ins (ATEL Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Local Diagnostic/Programming Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Entering the Local Diagnostic/Programming Mode . . . . . . . . . . . . . . . . . . . . . . . . . 14
Exiting the Local Diagnostic/Programming Mode . . . . . . . . . . . . . . . . . . . . . . . . . 15
Displaying the ATEL Hardware Revision and Software Version . . . . . . . . . . . . . . . . . . 15
Verifying a Key’s Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Programming the Dedicated Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Programming the F1 through F8 Function Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Adjusting the Ringer Type and Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Adjusting the Voice and Music Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Restoring Default Key Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Setting the ATEL Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
SECTION 3—STANDARD TELEPHONE OPERATIONS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
STEL Description and Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Placing a Call-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Off-Hook Duress Call-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Off-Hook Direct Telephone Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Off-Hook Intercom Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Off-Hook Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
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SECTION 4—USING THE SYSTEM
Calling a Speaker Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Answering Speaker Station Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Auto Answering a Call-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Manually Answering a Call-In (Auto Answer Disabled) . . . . . . . . . . . . . . . . . . . . . . 28
Answering the Highest Priority System Call-In . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Canceling All Normal Call-Ins in the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Transferring Intercom Calls Between Room Speakers and Associated System Phones . . . . . . . . . . 30
Transferring from Speaker to Associated System Phone . . . . . . . . . . . . . . . . . . . . . . 30
Transferring from System Phone to Associated Speaker . . . . . . . . . . . . . . . . . . . . . . 31
Calling a Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Calling a System Telephone Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Busy Station Intercom (Fusion feature set only) . . . . . . . . . . . . . . . . . . . . . . . 33
Call Back (Fusion feature set only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Calling a PBX/KSU Telephone Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Outside Line Access (Fusion feature set) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Calling an Outside Line Connected Directly to STARCall . . . . . . . . . . . . . . . . . 34
Calling an Outside Line Connected via a PBX . . . . . . . . . . . . . . . . . . . . . . . 36
Placing an Outside Call Connected via a PBX on Hold . . . . . . . . . . . . . . . . . . . 37
Transferring an Outside Call Connected via a PBX to Another Outside Extension . . . . . 37
Answering Telephone or Outside Line Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Answering a Call From Another Telephone or Outside Line . . . . . . . . . . . . . . . . . . . . 38
Using Call Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using Telephone Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Call Holding (Telephone and Outside Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Removing a Call From Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Outside Line Call Park (Fusion feature set only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Line Pick-Up (Fusion feature set only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Outside Line Camp On (Fusion feature set only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
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Recall Timers (Fusion feature set only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Call Park Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Camp On Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Hold Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Transfer Timeout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Call Transferring (Telephone and Direct Outside Line). . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Call Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Initiating a Three-Party Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Terminating a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Forwarding Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Forwarding a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Forwarding Calls to Voice Mail (Fusion feature set only) . . . . . . . . . . . . . . . . . . . . . 45
“Follow Me” Call Forwarding (v. 5.00 system software or later) . . . . . . . . . . . . . . . . . . 45
Canceling Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Audible Forwarding Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Forwarding Conditions in a Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Manually Setting the Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Automatic Message Waiting Indicator Operation (Fusion feature set only) . . . . . . . . . . . . 47
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Emergency Paging All Rooms and Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Emergency Paging Selected Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Emergency Paging All But Excluded Zones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Off-Hook Emergency Zone Page (STEL, DTMF Telephone, and CTEL Only) . . . . . . . . . . 51
Paging All Rooms and Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Paging Selected Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Paging All But Excluded Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Paging Selected Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Paging All But Excluded Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
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Distributing Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Distributing Tones to All Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Distributing Tones to Selected Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Distributing Tones to All But Excluded Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Distributing Tones to Selected Rooms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Distributing Tones to All But Excluded Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Canceling Tone Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Distributing Audio Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Distributing an Audio Program to All Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Distributing an Audio Program to Selected Zones . . . . . . . . . . . . . . . . . . . . . . . . . 60
Distributing an Audio Program to All But Excluded Zones . . . . . . . . . . . . . . . . . . . . . 61
Distributing an Audio Program to Selected Rooms . . . . . . . . . . . . . . . . . . . . . . . . . 62
Distributing an Audio Program to All But Excluded Rooms . . . . . . . . . . . . . . . . . . . . 63
Adding Rooms to Audio Program Distribution in Progress . . . . . . . . . . . . . . . . . . . . . 63
Removing Rooms from Audio Program Distribution in Progress . . . . . . . . . . . . . . . . . . 64
Canceling Audio Program Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Monitoring Audio Program Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Selecting a Source for Music-on-Hold and ATEL Background Music . . . . . . . . . . . . . . . 66
Temporarily Excluding Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Excluding Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Clearing Selected Temporary Room Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Clearing All Temporary Room Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Setting the Time of Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Setting the Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Activating and Deactivating the Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Controlling I/O System Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Controlling OCC System Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Overriding Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
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SECTION 5—CALL BUTTON OPERATIONS
Call-In Priorities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Placing a Call-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Placing a Normal Call-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Placing an Emergency Call-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Upgrading a Normal Call-In to Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Canceling a Call-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Call Confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Privacy Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
SECTION A—700 CODES QUICK REFERENCE
SECTION B—PROGRAMMABLE FUNCTION KEYS REFERENCE
SECTION C—SOFTWARE VERSIONS
System Embedded Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
System Configuration Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
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FIGURES
Figure 1: Model 7A1110 Administrative Telephone (ATEL) . . . . . . . . . . . . . . . . . . . . . . . . 9
Figure 2: Model 7A1111 Standard Telephone (STEL) . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
TABLES
Table 1: Programmable Tone Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
STARCall is a registered trademark and STARCall Plus, StarCall Fusion, and StarCare are trademarks of Dukane
Communication Systems, a division of Edwards Systems Technology, Inc.

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General Information
Introduction
The Dukane STARCall®, STARCall Plus™, STARCall Fusion™, and StarCare™are advanced,
multichannel, microprocessor-controlled communications systems. Each system can
simultaneously handle telephone conversations, intercom, and program and page distribu-
tion using Dukane Model 7A1111 Standard Telephones (STELs), standard DTMF 2500
compatible telephones with electronic ringers, Dukane Model 7A1110 Administrative
Telephones (ATELs), caller ID telephones (CTELs), and standard 25V loudspeakers.
Each System is easy to use, with many of its features accessible through the STELs or
standard telephones. Additional features are accessible through ATELs or CTELs.
The STARCall Plus can also take advantage of the Dukane Model 110-3889 Network
Interface Card (NIC) which can network together up to 16 systems, using one NIC per
system. One system is configured as the primary, all others as secondary. This network
makes it possible to page, telephone, or intercom seamlessly across all networked systems.
Features that can be performed across systems are noted in this manual.
Manual Contents
This manual explains the operation of the STARCall, STARCall Plus, STARCall Fusion,
and StarCare feature sets using ATELs, STELs, CTELs, room speakers, and call-in stations.
Information that pertains to all four feature sets will be referred to as the System.
The manual is divided into six sections:
•General Information
•Administrative Telephone (ATEL) Operations
•Standard Telephone (STEL, CTEL, and DTMF telephone) Operations
•Using the System
•Call Button Operations
•Appendixes
SCR+ Telephone Operation Manual 1
Section 1

System Acronyms
The acronyms listed below appear throughout this manual.
ATC-E Administrative Telephone Card, Expanded
ATEL Model 7A1110 Administrative Telephone
BTC-P Balanced Telephone Card, Protected
BTC-E Balanced Telephone Card, Expanded
CTEL Caller ID equipped Telephone
DTMF Dual-Tone Multi-Frequency
KSU Key Service Unit
MDS Maintenance and Diagnostic Software
NIC Network Interface Card
PBX Private Branch Exchange
RAPID Remote Programming and Diagnostics Software
STC-E Standard Telephone Card, Expanded
STEL Model 7A1111 (or equivalent) Standard Telephone
TIC Trunk Interface Card
COC Central Office Card
TCM Trunk Caller ID Module
Related Documentation
The following manuals contain additional information on the STARCall, STARCall
Fusion, and StarCare Systems. The latest revisions are available from Dukane Communi-
cation Systems, Warrenville, Illinois. Some of these documents are also available through
our web site to registered Dukane distributors at www.dukane.com/csd and go to
“For Distributors.”
•STARCall, STARCall Plus, StarCare System Installation Manual, document number
427-06-00034
•SW-4000 STARCall Fusion Server Installation Manual, document number 3100664
•SW-4000 STARCall Fusion Server Installation Quick Start Guide, document number
3100684
•SW-4000 STARCall Fusion PC Attendant Operation Manual, document number
3100652
•SW-4000 STARCall Fusion IVR Operation Manual, document number 3100663
•SW-4000 STARCall Fusion Station Message Detail Reporting (SMDR) Operation
Instructions, document number 3100683
•Remote Maintenance Utility (RMU) Programming Manual, document number
427-09-00005
•STARWare Software Quick Reference Guide (for STARCall Plus), document number
427-07-00046
•StarCare SC-2000 Software Quick Reference Guide, document number 427-07-00045
2 SCR+ Telephone Operation Manual
Introduction

If you need additional copies of this manual or the related documentation, contact your
authorized Dukane distributor or call Dukane Communication Systems at [phone],
during normal central time business hours. In Canada, dial [phone] during normal
eastern time business hours.
The following software includes online help in place of printed documentation:
•RAPID/MDS Programming
•SW-2000 STARWare User Application Suite (for STARCall Plus)
•SC-2000 StarCare Software
System Priorities
The System manages its audio functions using a priority scheme. The priorities are listed
below with 1 as the highest priority and 9 as the lowest.
1. Emergency Intercom 6. Intercom
2. Emergency Page 7. Custodial Tone
3. Civil Emergency 8. Low Priority Event Tone
4. Manual Time Tone, High Priority Event Tone 9. Audio Program Distribution
5. All Call and Zone Page
A higher priority function is never interrupted by a lower priority function. Interrupted
functions are automatically restored when the higher priority function ends. Telephone
conversations are not interrupted by any audio function.
Password Control
The System can be configured to require a programmable four-digit password for access
to certain functions. If a function has been configured this way, a double tone burst is
heard after you press # to start the selected function. You must then enter the password to
activate the function. Function access is denied if no password or an incorrect password
is entered. Contact your system administrator for details.
Note:
If a function is programmed for password controlled access, the password will be
required for access regardless of the type of phone used (ATEL, STEL, DTMF
telephone, or CTEL).
continued
SCR+ Telephone Operation Manual 3
System Priorities

If you need to access functions in an emergency and your system administrator is unavail-
able to assist you with a password, try the factory default password 1234 (this password can
be changed). If your attempt to access a password-protected function is unsuccessful, hang up
before trying again because the telephone must be on-hook for at least two seconds before you
can attempt to access that function again. When you lift the handset again, you must start over
and press all keys.
If you have been using the SPKR. PHONE key while attempting to access functions, the
handset must be in its cradle for at least two seconds in order to clear the line before at-
tempting to access that function again. When you press SPKR. PHONE again, you must
start over and press all keys.
STARCall Fusion Feature Set
STARCall Plus systems can be equipped with the optional Fusion feature set which pro-
vides direct connection to outside telephone lines and various telephony functions, such
as class of service. In general, these features are configured using STARCall RAPID and
cannot be changed using system telephones. Some of these features which affect outside
telephone line access are explained below.
Class of Service
Class of Service is a group of attributes that control the operation of each extension in the
System. It governs such things as outside line access, intercom access, system administra-
tion rights, auto off-hook answer, and much more. A class of service is assigned to every
extension during system configuration using the RAPID system configuration application.
Any individual extension in the System may or may not be able to perform a particular
operation based on its assigned class of service. Contact your System Administrator for
details on class of service for your facility.
Hunt Groups
The System supports up to eight hunt groups, each with up to eight extension numbers.
Each hunt group can have an associated dial number.
When a call from an outside telephone line is routed to a hunt group, the system will
route the call to the first idle non-forwarded extension in that group. If all extensions in
the hunt group are forwarded, the call is routed to the first idle forwarded extension. If no
extensions are available, the system waits for an extension to become available. All call
routing activities are transparent to the caller, who simply hears the normal ringback
sound in the handset.
4 SCR+ Telephone Operation Manual
STARCall Fusion Feature Set

Cyclical Hunt Groups
A hunt group can be configured using RAPID such that if a call has not been answered
within a specified number of rings (1 to 10), the call is routed to the next free extension
within the hunt group. Once all extensions have been tried, the call will be routed through
the hunt group again, starting at the first free extension. This cyclical routing continues
until either the caller disconnects (by hanging up) or the call is answered.
Voice Mail Hunt Group
If the System is equipped with the optional voice mail feature, one hunt group can be
configured as a voice mail hunt group, which contains extensions that connect directly to
the voice mail system. Outside telephone calls directed to the voice mail hunt group are
greeted by the auto-attendant when calling into the system. Internal callers that wish to
use the voice mail system simply dial the number of the voice mail hunt group.
A call transferred by the voice mail system to a busy or non-answering extension can be
directed to the voice mailbox of that extension if the caller so wishes or another extension
can be called.
DIL (Direct Inward Line) Extension
When a call from an outside telephone line is routed to a DIL (Direct Inward Line) exten-
sion, the trunk rings the extension. If the extension is busy, the trunk waits and the caller
hears ringback until the extension becomes free, at which point the trunk rings the exten-
sion. If there is no answer, the extension rings until the caller hangs up. If the called
extension is forwarded, the trunk call is directed to the forwarded extension.
Dial Tone
When a call from an outside telephone line is routed to a dial tone, the caller will hear the
dial tone after one or two ringback tones. The caller can then dial the desired extension
number. The caller may not access room speakers, outbound lines, or dial 700 codes from
an outside line. If the caller dials "0" to reach the operator the call is transferred to the at-
tendant hunt group. If the extension dialed is busy, the busy signal will be heard. If there
is no answer, the extension rings until the caller hangs up. If the called extension is for-
warded, the trunk call is directed to the forwarded extension.
SCR+ Telephone Operation Manual 5
STARCall Fusion Feature Set

Account Codes
The STARCall Fusion feature set supports up to 256 account codes. Each account code is
a four-digit PIN (Personal Identification Number) that has both a day and night class of
service assigned to it. Account codes may also be governed during the course of a day
through the Event class of service function.
When a user calls from a system extension and that extension’s current class of service
does not support the operation requested by the user, a double-beep password prompt
sounds in the handset. The user can then enter their account code. If the class of service
currently in force for that account code supports the requested operation, the call pro-
ceeds normally. If the class of service currently in force for that account code does not
support the requested function, the reorder tone sounds and the call is denied.
The following telephone extension attributes are controlled via account codes:
Intercom Off-Hook Answer Intercom call-in is answered when the extension goes
off-hook.
Emergency Ring Access Extension can receive emergency priority speaker station
call-ins.
Normal Ring Access Extension can receive normal priority speaker station
call-ins.
Telephone Ring Access Extension can receive calls from other extensions.
Dial Access Extension allows a user to dial.
Tone Access Extension allows a user to initiate tone distribution.
Page Access Extension allows a user to initiate pages.
Program Access Extension allows a user to initiate a Program
distribution.
Intercom Access Extension allows a user to initiate Intercom to a speaker
station.
Intercom Off-Hook Transfer Transfer speaker intercom to handset when extension
goes off-hook is allowed.
Off-Hook Duress Duress call-in occurs if extension remains off-hook for
duress time-out.
Room Exclusion Access Extension allows user to exclude speakers from audio
reception.
Output Control Access Extension allows user to turn on/off system outputs.
Forward Access Extension allows user to forward calls (locally or via
another extension.
Admin Access Extension allows user to set clock, schedules, music
source or clear errors.
Digit 9 Access Extension allows user to access dial-9 trunks.
Digit 8x Access Extension allows user to access dial-8x trunks. (x = 0-9)
6 SCR+ Telephone Operation Manual
STARCall Fusion Feature Set