Duke Energy Smart Meter Usage Gateway Manual

Smart Meter Usage
Gateway
Congratulations
on taking a more active role
in your energy usage.
The Smart Meter Usage Gateway bridges your smart meter
to the Duke Energy mobile app so you can view real-time
energy usage in three-second intervals. Let’s get started.
Included:
Power Adapter Ethernet Cable
A Simple Guide to Setup and Connectivity
Gateway
©2020 Duke Energy Corporation 200653 3/20
Safety Precautions
Below are a few safety precautions for preventing injury when making
connections. In most cases, users can use a standard cable for connection.
Power
This product is intended to be supplied by a power supply that is UL certied or
dc source suitable for use at minimum Tma 50 degrees Celsius whose output
meets SELV or ES1, LPS or PS2 and is rated 5Vdc, 3A min.
RTC Battery
CAUTION: DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY REPLACED.
REPLACE ONLY WITH THE SAME OR EQUIVALENT TYPE RECOMMENDED
BY THE MANUFACTURER. DISCARD USED BATTERIES ACCORDING TO THE
MANUFACTURER’S INSTRUCTIONS.
Warning!
Always disconnect the power adapter from the chassis before manual handling.
Do not connect the chassis while the system power is on. A sudden rush of
power can damage sensitive electronic components. Only experienced electronics
personnel should open the chassis.
FCC Compliance: Please visit
duke-energy.com/SmartMeterFCC
or scan the QR Code.
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Setup Guide Troubleshooting
If you’re having trouble pairing your Gateway through the app,
try checking the following items:
Your internet service needs to be active
You must have working internet service for your
Gateway to work.
Check your connections
Check ethernet cable and power adapter to ensure they
are connected properly and sercurely.
Power up and power down
Unplug the power adapter from the back of the Gateway.
Leave it unplugged for 15 seconds; then plug it back in.
Need support or additional information?
Contact us at 800.366.4703 or
[e-mail].
Router
Gateway
USB
1.
Launch the Duke
Energy mobile app
and go to: Menu
> Energy Usage
> Add a Gateway.
2.
Scan the bar code on
the Gateway to enter
the serial number, or
input it manually.
3.
Place the Gateway
next to your router.
4.
Connect to the internet
by plugging one end of
the included ethernet
cable into the Gateway
and the other end into
your router.
5.
Power the Gateway
by connecting the
included power
adapter and plugging
into an electrical
outlet.
6.
Tap “Pair Gateway”
and wait for the
check boxes in the
app to turn green.
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