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LIMITED WARRANTY
THE MANUFACTURER WARRANTS
NuWave, LLC warrants that this NuWave Duralon Healthy Non-Stick Cookware will be free
from manufacturer defects for 10 YEARS from the date of purchase, under normal house-
hold use, and when operated in accordance with the Manufacturer’s written instructions.
The Limited Warranty covers the Original Purchaser only and does not cover the coating.
The Manufacturer will provide the necessary parts and labor to repair the product at the
NuWave LLC Service Department. After the expiration of the warranty, the cost of the parts
and labor will be the responsibility of the owner.
THE WARRANTY DOES NOT COVER
The Limited Warranty is voided if repairs are made by an unauthorized dealer, or the serial
number data plate is removed or defaced. Normal deterioration of finish due to use or expo-
sure is not covered by this Warranty. This Limited Warranty does not cover failure, damages
or inadequate performance due to accident, acts of God (such as lightning), fluctuations in
electric power, alterations, abuse, misuse, misapplications, corrosive-type atmospheres, im-
proper installation, failure to operate in accordance with the Manufacturer’s written instruc-
tions, abnormal use, commercial or rental uses, or resold units. NuWave LLC reserves the
right to void the Limited Warranty, where allowable by law, for products purchased from an
unauthorized dealer.
TO OBTAIN SERVICE
The owner shall have the obligation and responsibility to pay for all services and parts not
covered by the warranty; prepay the freight to and from Service Department for any part or
system returned under this warranty; and carefully package the product using adequate pad-
ding material to prevent damage in transit. The original container is ideal for this purpose.
Include in the package the owner’s name, address, daytime telephone number, a detailed
description of the problem, and your “RGA number.” Call 1-877-689-2838 or email help@nu-
wavenow.com to obtain the RGA number (Return Goods Authorization number). Provide the
cooking system model & serial number and proof of date of purchase (a copy of the receipt)
when making claims under this warranty.
MANUFACTURER’S OBLIGATION
The Manufacturer’s obligation under this Limited Warranty is limited, to the extent allow-
able by law, to repairing or replacing any part covered by this Limited Warranty which upon
examination is found to be defective under normal use. The Limited Warranty is applicable
only within the continental United States and only to the original purchaser of the man-
ufacturer’s authorized channels of distribution. THE LIMITED WARRANTY MAY NOT BE
ALTERED, VARIED OR EXTENDED EXCEPT BY A WRITTEN INSTRUMENT EXECUTED BY
THE MANUFACTURER. THE REMEDY OF REPAIR OR REPLACEMENT AS PROVIDED UN-
DER THIS LIMITED WARRANTY IS EXCLUSIVE. IN NO EVENT SHALL THE MANUFACTUR-
ER BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES TO ANY PERSON,
WHETHER OR NOT OCCASIONED BY NEGLIGENCE OF THE MANUFACTURER, INCLUD-
ING WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, COSTS OF SUBSTITUTION,