DVS SpycerBox Ultra Installation instructions

SpycerBox Ultra Hardware Guide (Version 2.0)
Storage Solution
SpycerBox Ultra
Hardware Guide

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SpycerBox Ultra
Hardware Guide
Introduction
Overview
Installation
Operation
Maintenance
Appendix
Index

Hardware Guide Version 2.0 for the SpycerBox Ultra
Copyright © 2008-2010 by DVS Digital Video Systems AG, Hanover. All rights reserved.
The manuals as well as the soft- and/or hardware described here and all their constituent parts are
protected by copyright. Without the express permission of DVS Digital Video Systems AG any form
of use which goes beyond the narrow bounds prescribed by copyright legislation is prohibited and
liable to prosecution.
This particularly applies to duplication, copying, translation, processing, evaluation, publishing, and
storing and/or processing in an electronic system.
Specifications and data may change without notice. We offer no guarantee that this documentation
is correct and/or complete. In no event shall DVS Digital Video Systems AG be liable for any dam-
ages whatsoever (including without limitation any special, indirect or consequential damages, and
damages resulting from loss of use, data or profits, or business interruption) arising out of the use
of or inability to use the hardware, software and/or manual materials.
Those parts of this documentation that describe optional software or hardware features usually
contain a corresponding note. Anyway, a lack of this note does not mean any commitment from
DVS Digital Video Systems AG.
DVS is a registered trademark of DVS Digital Video Systems AG. FireWire is a trademark of Apple
Inc., registered in the U.S. and other countries. Linux is a registered trademark of Linus Torvalds.
Any other product names mentioned in this documentation may be trademarks or registered trade-
marks of their respective owners and as such are subject to the usual statutory provisions.

Headquarters:
Support:
For the Americas:
Support:
DVS Digital Video Systems AG
Krepenstr. 8
30165 Hannover
GERMANY
Phone: [phone]
Fax: [phone]
E-mail: [email protected]
Internet: http://www.dvs.de
Phone: [phone]
Fax: [phone]
E-mail: [email protected]
U.S. Headquarters:
DVS Digital Video, Inc.
300 East Magnolia Boulevard, Suite 102
Burbank, CA 91502
USA
Phone: [phone]
Fax: [phone]
E-mail: [email protected]
Internet: http://www.dvsus.com
E-mail: [email protected]

Registration Form
Dear customer,
this product was developed and tested thoroughly. Unfortu-
nately, the possibility of problems and errors can never be ruled
out. To support us in helping you as fast as possible if such a
case occurs, please fill in this registration form and send or fax
it to the address on the right.
You may also use our online registration form which can be accessed from the following
internet page: http://www.dvs.de/support/support-login.html
Customer
Name:
Company:
Contact:
Address:
Phone:
Fax:
Vendor:
SpycerBox Ultra
Serial No.:
Remarks:
Connected devices
(used network connections, connected storages, file systems, etc.)
PLEASE SEND TO:
DVS
Krepenstr. 8
30165 Hannover
GERMANY
Fax: [phone]

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Contents
1Introduction ............................................................................... 1-1
1.1 Overview ............................................................................. 1-2
1.2 Target Group ........................................................................ 1-3
1.3 Conventions Used in this User Guide .................................... 1-3
1.4 Safety Instructions ................................................................ 1-4
1.5 Important Notes ................................................................... 1-6
2Overview .................................................................................... 2-1
2.1 Overview of the Front .......................................................... 2-2
2.1.1 The Front of the System ............................................... 2-2
2.1.2 DVD Drive ................................................................. 2-3
2.1.3 HDD LEDs .................................................................. 2-4
2.1.4 Faceplate ................................................................... 2-4
2.1.5 Hard Disk Array .......................................................... 2-6
2.1.6 Operation Items .......................................................... 2-7
2.2 Overview of the Rear ........................................................... 2-9
2.2.1 The Rear of the System ................................................ 2-9
2.2.2 System Disk Array ..................................................... 2-10
2.2.3 ATX Connector Panel................................................. 2-12
2.2.4 Slot Panel Connectors ................................................ 2-13
2.2.5 Power Supply ........................................................... 2-14
2.3 Battery Backup Unit ........................................................... 2-16
3Installation ................................................................................. 3-1
3.1 System Setup ....................................................................... 3-1
3.2 Note about the Network Installation .................................... 3-2

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4Operation ................................................................................... 4-1
4.1 Starting the System .............................................................. 4-1
4.2 DVS Web Utility ................................................................... 4-2
4.3 Shutting Down the System ................................................... 4-3
5Maintenance .............................................................................. 5-1
5.1 Hard Disk Maintenance ........................................................ 5-2
5.1.1 Introduction to RAID ................................................... 5-2
5.1.2 Identifying a Broken Hard Disk...................................... 5-3
5.1.3 Replacing a Hard Disk .................................................. 5-4
5.2 Opening and Closing the Casing .......................................... 5-7
5.2.1 Opening the Casing .................................................... 5-7
5.2.2 Closing the Casing ...................................................... 5-7
5.3 Fan Maintenance.................................................................. 5-8
5.4 Controller Maintenance ...................................................... 5-11
5.5 Power Supply Maintenance ................................................ 5-13
5.6 Using the DVS Recovery Disc ............................................. 5-15
5.7 Removal of the Faceplate ................................................... 5-17
AAppendix ....................................................................................A-1
A.1 Troubleshooting ...................................................................A-2
A.2 Technical Data ......................................................................A-4
A.2.1 General Technical Data ................................................A-4
A.2.2 Dimensions.................................................................A-5
A.3 Packing Instructions..............................................................A-6
A.4 Conformity Declarations .......................................................A-8
A.4.1 RoHS Compliance .......................................................A-8
A.4.2 EC Declaration of Conformity (CE Marking) ...................A-8
A.4.3 FCC Compliance Statement ..........................................A-8
IIndex............................................................................................. I-1

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Introduction
This documentation describes how to use the hardware of the Spycer-
Box Ultra manufactured by DVS. The SpycerBox Ultra is a multi-pur-
pose storage as well as server device delivered with several data
management tools. It is the ideal solution for users at broadcast and
post production facilities who want to make the most of their file-based
workflows. The SpycerBox Ultra can be used, for example, as …
– … a high-performance automated backup and archiving solution,
– … a powerful file server with proxy clip generation for a SAN, or
– … as an NAS solution for a network.
Together with the hardware of the SpycerBox Ultra you also receive the
SpycerBox software, an extended version of DVS’s data management
software Spycer. With the SpycerBox software you can, for instance,
automatically create low-resolution proxy video clips of the content on
the local or a connected storage, defragment an SNFS storage such as
a SAN, or perform scheduled maintenance tasks automatically in your
network.
The SpycerBox Ultra hardware uses Linux as its operating system and
can be delivered with various storage capacities. Furthermore, several
connection possibilities are optionally available to integrate the system
seamlessly into your workflows.

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SpycerBox Ultra Hardware Guide
1.1 Overview
This guide informs you about the installation of the SpycerBox Ultra
hardware, its operation as well as all connection possibilities. Further-
more, it describes maintenance tasks that you may carry out on your
own.
The chapters contain the following information:
Chapter 1 Begins with a short introduction to the Spycer-
Box Ultra, followed by a note regarding the au-
dience this manual is written for and an
explanation of the conventions used in this
manual. Furthermore, it provides safety in-
structions that you must adhere to and some
important notes that you should observe.
Chapter 2 This chapter gives a front and rear overview of
the system detailing all items, connectors and
interfaces. Additionally, it contains some fur-
ther information, for example, about the bat-
tery backup unit.
Chapter 3 Describes the hardware installation of the DVS
system.
Chapter 4 Explains how to operate the DVS system, i.e.
how to start and shut down the device. Addi-
tionally, the DVS Web Utility is described brief-
ly.
Chapter 5 Details maintenance work, for example, in case
of a hard disk, fan or power supply unit failure.
Appendix Provides technical details and general informa-
tion about the hardware of the DVS system.
Furthermore, it gives hints how to resolve irreg-
ularities during operation.
Index This chapter facilitates the search for specific
terms.

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1.2 Target Group
To use this manual you should know how to handle computer equip-
ment. Furthermore, to connect the DVS system to a network or a SAN
storage you should have experience as a network administrator and
know how to set up the required network connections on the installa-
tion site in hard- as well as software.
When performing maintenance tasks on the hardware of the DVS sys-
tem, you must be qualified to work on, repair and test electrical equip-
ment.
1.3 Conventions Used in this User Guide
The following typographical conventions will be used in this documen-
tation:
yTexts preceded by this symbol describe activities that you must per-
form in the order indicated.
– Texts preceded by this symbol are parts of a list.
Texts preceded by this symbol are general notes intended to fa-
cilitate work and help avoid errors.
You must pay particular attention to text that follows this
symbol to avoid errors and possible resulting damages there-
of.
Texts following this symbol you must pay particular atten-
tion to to avoid dangers and personal injuries.
“ ” Texts enclosed by quotation marks are references to other man-
uals, guides, chapters, or sections.
Entry Indicates entries to be made at a command line
or an output of a program on the screen
[Key] A key on a keyboard

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SpycerBox Ultra Hardware Guide
1.4 Safety Instructions
To use the SpycerBox Ultra correctly please heed the following:
General
The SpycerBox Ultra has been built according to the applying safety
regulations. To minimize the possibility of a faulty operation of the de-
vice all manuals and guides must be available at all times at the opera-
tion site. Before installing and/or using the DVS system the manuals
and guides delivered with it must be read and observed.
– Use the DVS system only in apparent good technical order.
– The hardware of the DVS system works with voltages that can be
hazardous to your health. Never work on the system or access its
interior with the power cable(s) being plugged in. Make sure the
power supply is disconnected from the components you intend to
work on.
– Computer hardware contains components that are sensitive to elec-
trostatic discharge. If you touch them without precautionary mea-
sures, they can be destroyed. Use a wrist strap connected to ground
when accessing electronic parts and take care of grounding the sys-
tem. Avoid touching the internal components of the DVS system
whenever possible.
– Computer hardware contains components that are sensitive to
changing voltages. Connecting or disconnecting the DVS system to
or from peripheral hardware while any of them is switched on may
damage the hardware. Switch off all peripheral hardware before
connecting or disconnecting anything.
– Use, store and transport the DVS system only in compliance with
the technical data laid out in section “Technical Data” on page A-4.
– If fluids or solid objects get inside the casing, the DVS system must
be disconnected from the power supply immediately. Before using
the DVS system again, it has to be checked by authorized service
personnel.
– Only use a damp tissue without any cleaning agents to clean the
casing.
– The DVS system must not be misused, abused, physically damaged,
neglected, exposed to fire, water or excessive changes in the cli-
mate or temperature, or operated outside maximum rating.
Please read the following safety instructions carefully before
attempting any installation and/or performing any work on
the SpycerBox Ultra hardware.
If the DVS system is not used in compliance with the safety
instructions, the warranty and all resulting liability claims will
be void.

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– Do not perform any changes or extensions to the DVS system
whatsoever.
Transportation
The SpycerBox Ultra is a very sensitive device. Especially the hard disks
of the system must be handled with great care. Therefore, observe in
case of transportation:
– Handle the DVS system with great care.
– Always use the original packing or a similar structured packing for
transportation as detailed in section “Packing Instructions” on
page A-6.
– Avoid shocks or vibrations during transport. For longer distances it
is recommended to use a lifting truck.
– Keep the DVS system as a transportation good dry.
– In the warranty period you have to keep the original packing and
use it in case of transportation.
Environmental Conditions
For error-free working and a long service life the SpycerBox Ultra needs
some basic environmental conditions:
– Do not expose the DVS system to sources of heat, such as direct
sunlight or a radiator.
– Do not cover or obstruct the ventilation holes of the system.
– When installing the DVS system in a rack, take care that warmed up
air is conducted to the rear of the rack and properly vented away.
– Avoid areas with high humidity or dust. Best operating conditions
are given in an air-conditioned site.
– Do not expose the DVS system to strong electric or magnetic fields.
– Avoid areas where the DVS system will be subject to vibrations or
shocks.

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SpycerBox Ultra Hardware Guide
1.5 Important Notes
The following provides information about warranty, a note about the
conformity of the product and some other general information.
Warranty Information
This product is warranted to be free of defects in materials and work-
manship for a period of one year from the date of purchase. DVS ex-
tends this Limited Warranty to the original purchaser.
In the event of a defect or failure to confirm to this Limited Warranty,
DVS will repair or replace the product without charge. In order to make
a claim under this Limited Warranty, the purchaser must notify DVS or
their representative in writing of the product failure. In this Limited
Warranty the customer must upon DVS’s request return the product to
the place of purchase or send the defective device to a given address
for the necessary repairs to be performed. In the warranty period the
customer must keep the original packing and pack the DVS product in
it in case of a product return. If the customer is not satisfied with the
repair, DVS will have the option to either attempt a further repair, ex-
change the product or refund the purchase price.
This warranty does not cover:
– Products not developed by DVS Digital Video Systems AG.
– Products not used in compliance with the safety instructions
detailed in section “Safety Instructions” on page 1-4.
– Products on which warranty stickers or product serial numbers have
been removed, altered or rendered illegible.
– The costs of installations, removals, transportations, or reinstalla-
tions.
– Costs for transportation damages.
– Damages caused to any other item.
– Any special, indirect or consequential damages, and damages
resulting from loss of use, data or profits, or business interruption.
Declaration of Conformity
This product has been tested according to
the applying national and international di-
rectives and regulations. Further information
about this can be found in section “Confor-
mity Declarations” on page A-8.
You have to keep the original packing and use it in case of
transportation. Otherwise this warranty will be void.
RoHS
2002/95/EC

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Product Disposal (B2B)
Used electrical and electronic products should not be dis-
posed of with general household waste. At the end of its
service life you may return the DVS product after appro-
priate prior notification to either your local distributor or
DVS in Germany. DVS will then take the device free of
charge to a waste disposal organization which will recycle
and reuse it environmental friendly.
General Notes
Please observe the following general important notes:
Leave about 10 to 15 % of the overall main storage capacity
empty of data for performance reasons.
Your DVS system has been tested thoroughly and is very reli-
able. However, because of the vast amount of third-party
software available, its reactions on the installation of such
could not be tested. The installation of third-party software
may disrupt the real-time capability and/or limit the function-
ality of your system.
Compared to other alarms sounded by the system the alarm
buzzer of the power supply is relatively faint. In a loud environ-
ment it may be drowned by other noises. When operating the
DVS system in a loud environment, it is recommended to check
the state of the alarm LED (see section “Operation Items” on
page 2-7) at regular intervals.

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Overview
This chapter provides a detailed overview of the hardware of the DVS
system. It will be shown in a front and a rear view and all its parts and
connectors will be described. The chapter will be concluded with a de-
scription of the battery backup unit installed inside the system.

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SpycerBox Ultra Hardware Guide
2.1 Overview of the Front
This section gives an overview of the front of the DVS system.
After an overall overview of the front the DVD drive is described first,
followed by details about the HDD LEDs. After this the faceplate and
the hard disk array of the system as well as the operation items will be
explained.
2.1.1 The Front of the System
This section provides an overview of the front of the system:
Figure 2-1: Overview of the front
DVD drive The DVD drive can be used, for example, for soft-
ware installations. Further information about the
DVD drive can be found in section “DVD Drive”
on page 2-3.
HDD LEDs The upper part of the front is equipped with LEDs
that indicate the statuses (activities) of the hard
disks of the hard disk array. Further information
about the LEDs and their meaning can be found in
section “HDD LEDs” on page 2-4.
SpycerBox Ultra
DVD drive
faceplate/
HDD LEDs operation items
hard disk array