Dymo GuestGuard User manual

1
Getting Started
with GuestGuard
Thank you for choosing DYMO GuestGuard as your visitor management solution. With
GuestGuard, you can quickly and easily create badges for and track your visitors.
What You Will Need
GuestGuard requires the following items be previously installed on your system:
•DYMO LabelWriter 330 Turbo label printer
•DYMO Label Software version 6.0 or later
•DYMO Name Badge Labels (11356) or Shipping labels (99014)
•Windows 98, ME, 2000, or XP Operating System
•Microsoft Internet Explorer version 6.0 or later
•ActiveX controls enabled
•Pop-up blockers disabled
When your registration was completed, you received an email from DYMO Corporation containing
the GuestGuard login information for your initial user account.
To get started with GuestGuard, you will need:
•The GuestGuard URL assigned to your company
•Initial User ID
•Initial User Password
You also received several GuestGuard Badge template files: Visitor.lwl, Supplier.lwl,
Contractor.lwl, and Subcontractor.lwl.
To use the GuestGuard templates
1Create a folder structure on your hard drive as follows: C:\GuestGuard
2Copy the GuestGuard badge template files to the C:\GuestGuard folder.
Starting GuestGuard the First Time
The first time you log in to the GuestGuard application, you will be guided through the GuestGuard
Installation wizard. The installation wizard will not install any new software on your computer. The
installation wizard does the following:
•Detects the number and type of DYMO LabelWriter printers available on your computer.
•Detects the presence of and version of the DYMO Label Software installed on your computer.
•Determines that the GuestGuard badge templates are available to the application.
•Gathers some basic information about your company and contact person.
•Gives you the opportunity to customize some of the GuestGuard application screens.
Once you have completed the wizard, you will be ready to start using the GuestGuard application.

Getting Started with GuestGuard
2
NOTE You can rerun the complete setup wizard at any time to change your initial settings. You
can also make changes to individual parts of the wizard through the GuestGuard Preferences
option.
To start GuestGuard for the first time
1Open Internet Explorer and select Internet Options from the Tools menu.
2Select the Security tab and click Custom Level.
3Select Enable for the following ActiveX controls and plug-ins:
•Initialize and script ActiveX controls not marked as safe
•Run ActiveX controls and plug-ins
•Script ActiveX controls marked safe for scripting
4Click OK twice to close the Security and Internet Options dialog boxes.
5Enter the URL included in your Welcome email on your browser’s address line. The
GuestGuard log in screen is displayed.
6Enter the user name and password included in your Welcome email and click Log In. The
GuestGuard Installation Wizard is displayed in full-screen mode.
7Follow the instructions in the wizard to complete the GuestGuard Installation.
Running GuestGuard in Visitor Mode
GuestGuard runs by default in Receptionist mode, where a receptionist checks your visitors in and
out. You can also run GuestGuard in Visitor mode where your visitors are able to check themselves
in and out without the assistance of a receptionist.
NOTE GuestGuard Visitor mode is best viewed with a display resolution of 800 x 600 pixels.
To run GuestGuard in Visitor mode
➤Click on the bottom of the Welcome page.
To exi t Visi tor M o de
➤Press Alt and F4 together.
You are returned to GuestGuard Receptionist mode.
Getting Help
Once the GuestGuard application is installed, we encourage you to review the complete online help
that is available through the Help button on the bottom of each screen.
If you have questions that the online help does not answer, contact the DYMO Call Center as
follows:
In Belgium 02 7133808