For support, visit www.dynosense.com/support or in-app help For support, visit www.dynosense.com/support or in-app help
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Care & Maintenance
The four feet bumpers of Adore are made of rubber, do not keep Adore
loaded for a prolong period of time. This may damage the weight sensors and
results will not be accurate.
Do not leave anything on Adore when it is not in use. This will consume power
and reduce the life of the batteries.
Wipe the surface with a soft damp cloth. Never use detergent to clean Adore
or immerse in water as it may damage the electronic.
Avoid the risk of damaging Adore or breaking the glass surface.
Troubleshooting
Problem Possible Cause Solution
Adore will not turn on when
step on it or tap with foot
Batteries are not inserted
correctly or batteries are
drained
Make sure the batteries are aligned
correctly or replace with new batteries.
If the problem persists, please contact
support.
The screen shows “LO” on
LED display
Low Battery Replace with new AA batteries.
Weight measurement is not
appearing
Excessive movement is detect-
ed during measurement
Stand still during the measurement.
Some metrics show “--” on the
DynoLife App
User is not standing barefoot Make sure to dry your feet, do not wear
socks or shoes during the measure-
ment.
Weight measurement is not
reliable
User is not standing straight Balance your weight evenly between
both feet.
Excessive water on feet Make sure your feet and glass surface
are dry.
Uneven or unstable surface Position Adore on a hard surface. If
the problem persists, please contact
support.
The App cannot nd the
product when trying to add
new device
Adore is not ON or batteries
are drained
Tap on the glass surface to activate
Adore or replace batteries. If the prob-
lem persists, please contact support.
Bluetooth connection failed Mobile device Bluetooth
problem
Turn off and on the Bluetooth of your
mobile device.
“Can’t connect to Cloud” No server/ No internet
connection
1. Make sure you are connected to the
internet.
2. If the internet connection is not
good, please try later.