Dyson V7 Motorhead User manual

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Operating manual
Assembly
S V 11
Wash filter
Wash filter with cold water
at least once every month.
Ensure the filter is completely
dry before refitting.
Register today
2 easy ways to register your
Dyson 2-year guarantee
Powerful suction
Max mode

2
REGISTER
ONLINE
Visit our website to register
your Dyson full parts and
labour guarantee online.
AU: dyson.com.au/register
NZ: dyson.co.nz/register
REGISTER
BY PHONE
Call our dedicated
Helpline.
AU: 1800 239 766
NZ: 0800 397 667
Dyson customer care
THANK YOU FOR CHOOSING TO BUY A
DYSON MACHINE
Your Dyson machine will be covered for parts and
labour (excluding replacement filters where there is no
defect) for 2 years from the date of purchase, as detailed
in the terms of the Dyson guarantee in this Dyson User
manual.
If you have a query about your Dyson machine, contact
us via the website. Alternatively, call the Dyson Helpline
quoting your serial number and details of where and
when you bought the machine.
Visit our website to register your Dyson full parts and
labour guarantee online, and for online help, support
videos, general tips and useful information about Dyson.
AU: www.dyson.com.au/support
NZ: www.dyson.co.nz/support
This illustration is for example purposes only.
Your serial number can be found on your rating plate which is on the
base of your machine.
2 EASY WAYS TO REGISTER YOUR DYSON 2-YEAR GUARANTEE
Australia
Website: www.dyson.com.au
Email: [e-mail]
Dyson Helpline: 1800 239 766
Address: Dyson Appliances (Aust.) Pty Limited, PO Box 2175, Taren Point, NSW 2229
Australia
New Zealand
Website: www.dyson.co.nz
Email: [email protected].nz
Dyson Helpline: 0800 397 667
Address: Dyson New Zealand Limited, Unit 6, 99 Carbine Road, Mount Wellington,
Auckland, 1060, New Zealand
IMPORTANT SAFETY
INSTRUCTIONS
BEFORE USING THIS APPLIANCE READ
ALL INSTRUCTIONS AND CAUTIONARY
MARKINGS IN THE USER MANUAL AND ON
THE APPLIANCE.
When using an electrical appliance, basic
precautions should always be followed, including
the following:
WARNING
These warnings apply to the appliance,
and also where applicable, to all tools,
accessories, chargers or mains adaptors.
TO REDUCE THE RISK OF FIRE,
ELECTRIC SHOCK OR INJURY:
1. This appliance can be used by
children aged from 8 years and above and
persons with reduced physical, sensory or
reasoning capabilities, or lack of experience
and knowledge, only if they have been given
supervision or instruction by a responsible
person concerning use of the appliance in
a safe way and understand the hazards
involved. Cleaning and user maintenance
should not be performed by children
without supervision.

3
2. Do not allow to be used as a toy.
Close attention is necessary when used
by or near children. Children should be
supervised to ensure that they do not play
with the appliance.
3. Use only as described in the Dyson User
manual. Do not carry out any maintenance
other than that shown in the manual, or
advised by the Dyson Helpline.
4. Suitable for dry locations ONLY. Do not use
outdoors or on wet surfaces.
5. Do not handle any part of the plug or
appliance with wet hands.
6. Do not use with a damaged cable or plug.
If the supply cable is damaged it must be
replaced by Dyson, its service agent or
similarly qualified persons in order to avoid
a hazard.
7. If the appliance is not working as it should,
if it has received a sharp blow, if it has
been dropped, damaged, left outdoors, or
dropped into water, do not use and contact
the Dyson Helpline.
8. Contact the Dyson Helpline when a service
or repair is required. Do not disassemble the
appliance as incorrect reassembly may result
in an electric shock or fire.
9. Do not stretch the cable or place the cable
under strain. Keep the cable away from
heated surfaces. Do not close a door on the
cable, or pull the cable around sharp edges
or corners. Arrange the cable away from
traffic areas and where it will not be stepped
on or tripped over. Do not run over the cable.
10. Do not unplug by pulling on the cable. To
unplug, grasp the plug, not the cable. Do not
use with an extension lead.
11. Do not use to pick up water.
12. Do not use to pick up flammable or
combustible liquids, such as petrol, or use
in areas where they or their vapours may
be present.
13. Do not pick up anything that is burning or
smoking, such as cigarettes, matches, or
hot ashes.
14. Keep hair, loose clothing, fingers, and all
parts of the body away from openings and
moving parts, such as the brush bar. Do not
point the hose, wand or tools at your eyes or
ears or put them in your mouth.
15. Do not put any objects into any openings.
Do not use with any openings blocked; keep
free of dust, lint, hair and anything that may
reduce airflow.
16. Use only Dyson recommended accessories
and replacement parts.
17. Do not use without the clear bin and filter(s)
in place.
18. Unplug the charger when not in use for
extended periods of time.
19. Use extra care when cleaning on stairs.
20. Do not install, charge or use this appliance
outdoors, in a bathroom or within 3 metres
(10 feet) of a pool. Do not use on wet
surfaces and do not expose to moisture, rain
or snow.
21. Use only Dyson chargers for charging this
Dyson appliance. Use only Dyson batteries:
other types of batteries may explode, causing
injury to persons and damage
22. FIRE WARNING – Do not place this
appliance on or near a cooker or any
other hot surface and do not incinerate this
appliance even if it is severely damaged. The
battery might catch fire or explode.
23. Always turn off the appliance before
connecting or disconnecting the motorised
brush bar.
24. FIRE WARNING – Do not apply any
fragrance or scented product to the filter(s)
of this appliance. The chemicals in such
products are known to be flammable and
can cause the appliance to catch fire.
READ AND SAVE THESE
INSTRUCTIONS
This Dyson appliance is intended for household
use only.
Do not use near
naked flames.
Do not store near
heat sources.
Do not pick up water
or liquids.
Do not pick up
burning objects.
Do not put hands near
the brush bar when
the appliance is in use.
Do not place on or
near the cooker.

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3.5 hrs
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Power mode and run-time
Emptying your clear bin
Up to 20 minutes
Powerful suction
Max mode
Up to 6 minutes
30 minutes
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3.5 hrs
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Using the dock
Lights during use
Light during charging
Solid blue: 'ON'.
Flashing amber: No power,
temporary fault (e.g. too
hot/cold).
Flashing red: Fault
(contact Dyson Helpline).
Flashing blue: No power,
charge battery.
Solid amber: Fault
(contact the Dyson Helpline).
5
Solid blue:
Charging.
Lights off:
Charging complete.
Solid amber: Fault – if this
persists contact the
Dyson Helpline.
Flashing red: Fault (contact Dyson
Helpline).
Flashing blue – Not charging
– Re-fit charger or try another
socket. If warning light persists,
contact the Dyson Helpline.

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Looking for blockages
Stubborn blockages – Disassembly Reassembly
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Direct drive cleaner head: Clearing obstructions
Important!
Wash your filter
Wash your filter with cold water at least once every month.
Ensure that the filter is completely dry before refitting.
7

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Using your Dyson machine
Please read the ‘Important safety instructions’ in your Dyson User manual
before proceeding.
Operation
• Do not use outdoors or on wet surfaces or to vacuum water or other liquids – electric
shock could occur.
• Ensure the appliance remains upright in use and in storage. Dirt and debris may be
released if it is turned upside down.
• Do not operate while checking for blockages.
• For domestic indoor and car use only. Do not use it whilst the car is in motion or
while driving.
• To operate the Max mode, locate the switch on the top of the appliance. Slide the switch
to the Max mode position.
• To switch off Max mode, slide the switch back to the Powerful suction mode position.
• This machine has carbon fibre brushes. Take care if coming into contact with them, as
they may cause minor skin irritation. Wash your hands after handling the brushes.
Installing your docking station
• Use appropriate mounting hardware for your wall type and ensure that the docking
station is mounted securely. Ensure no pipe work (gas, water, air) or electrical cables,
wires or ductwork are located directly behind the mounting area. The docking station
must be mounted in accordance with regulations and applicable codes/standards
(state and local laws may apply). Dyson recommends the use of protective clothing,
eyeware and materials when installing the docking station.
Carpets or hard floors
• Before vacuuming your flooring, rugs and carpets, check the manufacturer’s
recommended cleaning instructions.
• The brush bar on the machine can damage certain carpet types and floors.
Some carpets will fuzz if a rotating brush bar is used when vacuuming. If this happens,
we recommend discontinuing use and consulting with your flooring manufacturer.
• Before vacuuming highly polished or delicate floors, such as wood or lino, first check
that the underside of the floor tool and its brushes are free from foreign objects that
could cause marking.
Looking after your Dyson machine
• Do not carry out any maintenance or repair work other than that shown in your Dyson
User manual, or advised by the Dyson Helpline.
• Only use parts recommended by Dyson. If you do not, this could invalidate
your guarantee.
• Clean the machine with a dry cloth only. Do not use any lubricants, cleaning agents,
polishes or air fresheners on any part of the machine.
• Check the brush bar regularly and clear away any debris (such as hair). Debris left on
the brush bar may cause damage to flooring when vacuuming.
Using your machine
• Do not use without the clear bin and filter(s) in place.
• Fine dirt such as flour should only be vacuumed in very small amounts.
• Do not use the machine to pick up sharp hard objects, small toys, pins, paper clips, etc.
They may damage the machine.
• When vacuuming, certain carpets may generate small static charges in the clear
bin. These are harmless and are not associated with the mains electricity supply. To
minimise any effect from this, do not put your hand or insert any object into the clear
bin unless you have first emptied it. Clean the clear bin with a damp cloth only. (See
‘Cleaning your clear bin’.)
• Use extra care when cleaning on stairs.
• Do not rest the machine on chairs, tables, etc.
• Do not press down on the nozzle with excessive force when using the machine as this
may cause damage.
• Do not leave the cleaner head in one place on delicate floors.
• On waxed floors the movement of the cleaner head may create an uneven lustre. If this
happens, wipe with a damp cloth, polish the area with wax, and wait for it to dry.
Emptying your bin
• Empty as soon as the dirt reaches the MAX level – don't overfill. Using your machine
when the dirt is above the MAX line may cause the dirt to reach the filter and more
frequent maintenance will be required.
• Ensure the machine is disconnected from the charger before emptying the clear bin.
Be careful not to pull the power trigger.
• To make emptying the clear bin easier, it is advisable to remove the wand and floor tool.
• To minimise dust/allergen contact when emptying, cover the clear bin tightly in a dust
proof bag while you empty. Remove the clear bin carefully from the bag. Seal the bag
tightly and dispose.
• To release the dirt, hold the machine by the handle, pull the red lever back and lift
upwards to release the cyclone. Continue until the bin base automatically opens and
releases the dirt.
• Remove the clear bin carefully from the bag.
• Seal the bag tightly, dispose as normal.
• To close, push the cyclone downwards until it is in the normal position and manually
close the base of the bin – the base will click when it is securely in place.
Cleaning your clear bin
• Ensure the machine is disconnected from the charger before removing the clear bin.
Be careful not to pull the power trigger.
• Remove the wand and floor tool.
• To remove the cyclone, hold the machine by the handle, pull the red lever towards you
and lift upwards until the bin opens, then push in the red button located behind the
cyclone and lift the cyclone out.
• To detach the clear bin from the machine, pull back on the red catch located at the
base, slide the clear bin down and carefully remove forwards from the main body.
• Clean the clear bin with a damp cloth only.
• Do not use detergents, polishes or air fresheners to clean the clear bin.
• Do not put the clear bin in a dishwasher.
• Ensure the clear bin is completely dry before replacing.
• To replace the clear bin, align the tabs on the clear bin with the grooves on the main
body and slide upwards into place until the catch clicks.
• Slide the cyclone into the grooves of the main body and push downwards until it is in its
normal position and manually close the base of the bin – the base will click when it is
securely in place.
Washable parts
Your machine has washable parts, which require regular cleaning. Follow the
instructions below.
Washing your filter
• Ensure the machine is disconnected from the charger before removing the filter.
Be careful not to pull the power trigger.
• Your machine has one washable filter, located as shown.
• To remove the filter, lift it out of the top of the machine.
• Check and wash the filter regularly according to instructions to maintain performance.
• The filter may require more frequent washing if vacuuming fine dust or if used mainly in
‘MAX’ mode.
• Wash the filter with cold water only. No hot water and no detergents.
• Run water over the outside of the filter until the water runs clear.
• Squeeze and twist with both hands to make sure the excess water is removed.
• Leave the filter to dry completely for a minimum of 24 hours.
• Do not put any part of your machine in a dishwasher, washing machine, tumble dryer,
oven, microwave or near a naked flame.
• To refit, place the dry filter back into the top of the machine. Make sure it is seated
properly.
Blockages – automatic cut-out
• This machine is fitted with an automatic cut-out.
• If any part becomes blocked, the machine may automatically cut out.
• This will happen after the motor pulses a number of times (i.e switches on and off in
quick succession).
• Leave to cool down before looking for blockages.
• Ensure the machine is disconnected from the charger before looking for blockages.
Failure to do so could result in personal injury.
• Make sure any blockages are clear and all parts are refitted before using your machine.
• Refit all parts securely before using.
• Clearing blockages is not covered by your guarantee.
Looking for blockages
The motor will pulse when there is a blockage. Please follow the instructions below to
locate the blockage:
• Ensure the machine is disconnected from the charger before looking for blockages.
Be careful not to pull the power trigger.
• Do not operate while checking for blockages. Doing so could result in personal injury.
• Beware of sharp objects when checking for blockages.
• To check for blockages in the main body of the machine, remove the clear bin and
cyclone as per the instructions in the 'Cleaning your clear bin' section and remove
the blockage. Please consult the 'Stubborn blockages' section of the illustrations for
further guidance.
• If you cannot clear an obstruction you may need to remove the brush bar. Use a coin
to unlock the fastener, slide the brush bar out of the cleanerhead and remove the
obstruction. Replace the brush bar and secure it by tightening the fastener. Ensure it is
fixed firmly before operating the machine.
• This machine has carbon fibre brushes. Take care if coming into contact with them, as
they may cause minor skin irritation. Wash your hands after handling the brushes.
• Refit all parts securely before using.
• Clearing blockages is not covered by your guarantee.
Charging and storing
• Your machine won’t operate or charge if the ambient temperature is below 5°C (41°F).
This is designed to protect both the motor and battery. The recommended temperature
range for storage, operating and charging your machine is between 18°C (64°F) and
28°C (82°F).
• To help prolong battery life, avoid recharging immediately after a full discharge. Allow
to cool for a few minutes.
• Avoid using the machine with the battery flush to a surface. This will help it run cooler
and prolong battery run time and life.

9
Battery safety instructions
• If the battery needs replacing, please contact the Dyson Helpline.
• Use only Dyson chargers for charging this Dyson appliance. Use only Dyson batteries:
other types of batteries may explode, causing injury to persons and damage.
• The battery is a sealed unit and under normal circumstances poses no safety concerns.
In the unlikely event that liquid leaks from the battery, do not touch the liquid as it may
cause irritation or burns, and observe the following precautions:
– Skin contact – can cause irritation. Wash with soap and water.
– Inhalation – can cause respiratory irritation. Expose to fresh air and seek medical
advice.
– Eye contact – can cause irritation. Immediately flush eyes thoroughly with water for
at least 15minutes. Seek medical attention.
– Disposal – wear gloves to handle the battery and dispose of immediately, following
local ordinances or regulations.
Caution
The battery used in this machine may present a risk of fire or chemical burn if
mistreated. Do not short contacts, heat above 60°C(140°F), or incinerate. Keep away
from children. Do not disassemble and do not dispose of in fire.
Disposal information
Dyson products are made from high-grade recyclable materials. Please dispose of this
product responsibly and recycle where possible.
When your Dyson machine reaches the end of its life, we can assist with its safe
disposal. You can send your old Dyson machine back to us (at our cost) and we will
organise for it to be recycled.*
*Please note that not all parts are recyclable. Recycling of parts is subject to the
capabilities of third party suppliers. Available in Australia only.
Simply:
1. Box up your old Dyson machine.
2. Take the package to your local post office and send it to the address below:
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
8–10 Mangrove Lane
Taren Point, NSW 2229
• Keep the used batteries away from children as these can still harm children
if swallowed.
• Your filter unit is non-washable and non-recyclable.
• To dispose of your old filter unit: remove it from the appliance and place it in your
household waste bin.
• The battery should be removed from the machine before disposal.
Dyson customer care
Thank you for choosing to buy a Dyson machine
After registering your two-year Dyson guarantee, your Dyson machine will be covered
for parts and labour for two years from the date of purchase, subject to the terms of
the guarantee. If you have any questions about your Dyson machine, call the Dyson
Helpline with your serial number and details of where and when you bought the
machine. Most questions can be solved over the phone by one of our trained Dyson
Helpline staff.
Australian Consumer Law
In Australia, your Dyson machine comes with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a replacement or refund for
a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have your Dyson machine repaired or replaced if it
fails to be of acceptable quality and the failure does not amount to a major failure. All
rights under the Dyson guarantee are in addition to your rights under the Australian
Consumer Law.
New Zealand Consumer Law
Under the New Zealand Consumer Guarantees Act 1993, if the product is not of
acceptable quality but that defect is not substantial, Dyson may choose whether to
repair or replace the product. If a repair will be difficult, Dyson may instead provide
you with a refund. If a product’s defect is substantial or cannot be fixed, you can
ask for either a refund, replacement product, or compensation for any reduction in
that product’s value. You are also entitled to compensation for any other reasonably
foreseeable loss caused by that substantial defect.
Dyson 2-year guarantee
Terms and conditions of the Dyson 2-year guarantee
What is covered
• The repair or replacement of your Dyson machine (at Dyson’s discretion) if it is found
to be defective due to faulty materials, workmanship or function within two years of
purchase (if any part is no longer available or out of manufacture, Dyson will replace it
with a functional replacement part).
• This Dyson guarantee will only be valid if the machine is used in the country in which it
was sold.
What is not covered
Under your Dyson guarantee, Dyson shall not be liable for costs of repair or
replacement of a product incurred as a result of:
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless
operation or handling of the Dyson machine which is not in accordance with your
Dyson User manual.
• Use of the Dyson machine for anything other than normal domestic purposes in the
country of purchase.
• Use of parts not assembled or installed in accordance with the instructions of Dyson.
• Use of parts and accessories other than those produced or recommended by Dyson.
• Repairs or alterations carried out by parties other than Dyson or its authorised agents.
• Damage from external sources such as transit, weather, electrical outages or
power surges.
• Failures caused by circumstances outside Dyson’s control.
• Blockages – refer to the Dyson User manual for details on how to look for and
clear blockages.
• Normal wear and tear (e.g. brush bar etc.).
• Use of this machine on rubble, ash, plaster.
• Reduction in battery discharge time due to battery age or use (cordless machines only).
• Whether or not the Dyson guarantee applies, you may have rights and remedies
available to you under Australian or New Zealand Consumer Law.
Other terms relating to the
Dyson guarantee
• The Dyson guarantee becomes effective from the date of purchase.
• All work will be carried out by Dyson Appliances (Aust.) Pty Limited, Dyson New
Zealand Limited (NZ) or their authorised agents.
• Any parts replaced by Dyson or its service agents will become the property of Dyson
Appliances (Aust.) Pty Limited or Dyson New Zealand Limited (NZ).
• You must provide proof of purchase for your Dyson machine in order to make a claim
under the Dyson guarantee.
• Under the Dyson guarantee, the repair, replacement and any associated delivery
charges (both to and from Dyson) will be at no cost to you.
• Whether or not the Dyson guarantee applies, you may have rights and remedies
available to you under Australian or New Zealand Consumer Law.
Important data
protection information
When registering your Dyson machine:
• You will need to provide us with basic contact information to register your machine and
enable us to support your Dyson guarantee.
• When you register, you will have the opportunity to choose whether you would like to
receive communications from us. If you opt-in to communications from Dyson, we will
send you details of special offers and news of our latest innovations.
• We never sell your information to third parties and only use information that you
share with us as defined by our privacy policies which are available on our website
privacy.dyson.com.

JN.109462 PN.232540-72-03 29.12.20
Important!
Wash filter
Wash filter with cold water at least once every month.
Ensure the filter is completely dry before refitting.
www.dyson.com
Dyson customer care
Your Dyson appliance will be covered for parts and labour for 2 years
from the date of purchase, as detailed in the terms of the Dyson
guarantee in this Dyson Operating Manual.
If you have a query about your Dyson appliance, contact us via the
website. Alternatively, call the Dyson Customer Care Helpline quoting
your serial number and details of where and when you bought
the appliance.
Most queries can be solved over the phone by one of our Dyson
Customer Care Helpline staff.
Australia
Website: www.dyson.com.au
Email: [e-mail]
Dyson Helpline: 1800 239 766
Address: Dyson Appliances (Aust.) Pty Limited, PO Box 2175,
Taren Point, NSW 2229 Australia
New Zealand
Website: www.dyson.co.nz
Email: [email protected].nz
Dyson Helpline: 0800 397 667
Address: Dyson New Zealand Limited, Unit 6,
99 Carbine Road, Mount Wellington, Auckland, 1060, New Zealand

Why register?
Expert advice
Free phone and live chat support.
‘How to’ Videos
To help you get the most from your
machine. Quick and easy.
Free Dyson parts and labour
The Dyson Guarantee covers
replacement parts or repairs if
something goes wrong.
Hassle-free replacement
The Dyson Guarantee includes
replacement of your machine
when it can’t be repaired. Fast.
Exclusive owner benefits
Priority access to previews of new Dyson
technology, events and offers.
Helpful tips
Tailored reminders that will keep your
machine working at its best, for longer.
Register your Dyson
vacuum online
Australia
dyson.com.au/register
New Zealand
dyson.co.nz/register
AU: 1800 239 766
NZ: 0800 397 667