Earthquake Consumer Warranty and Guidelines
www.earthquakesound.com 32
Five (5) year limited warranty: • Bent amplifier casing, damaged finish on the casing due to abuse, misuse, or improper
Earthquake warrants the original purchaser that all Factory Sealed New Audio use of cleaning material.
Products tobefreefrom defectsinmaterial andworkmanship,undernormal andproperuse, • Burnt tracers on PCB.
foraperiodoffive(5)yearsfromthedateofpurchase(asshownonthe original bill of sale • Product/part damaged due to poor packaging or abusive shipping conditions.
with serial number affixed/written on it). The five (5) year warranty period is valid only if an • Subsequent damage to other products.
authorized Earthquake dealer properly installs the product, and the warranty registration
cardisproperlyfilledoutandsenttoEarthquakeSoundCorporation.Ifanon-authorizedparty warranty claim will not be valid if the warranty registration card is not properly filled
installstheproductaninety(90)daywarrantyperiodwillbeapplied. & returned to Earthquake with a copy of the sales invoice. Warranty card is located
Aon the last page of this manual.
(A) Five (5) years limited warranty plan coverage guidelines:
(E) Service Request:
• First year: Earthquake pays for labor, parts, and ground freight (only in US mainland, To receive product/s service, contact Earthquake service department at (510)
not including Alaska and Hawaii). 732-1000 and request an RMA number (Return Material Authorization), items shipped
• Second year: Earthquake pays for labor and parts only, customer must pay freight both without a valid RMA number will be refused. Make sure you provide us with your
ways. complete/correct shipping address, a valid phone number, and a brief description of the
• Third, fourth & fifth year: Earthquake pays labor only. Customer must pay for parts problem you are experiencing with the product. In most cases, our technicians might be able
and freight both ways. toresolvetheproblemoverthephone,thuseliminatingtheneedtoshiptheproduct.
(B) Warning: (F) Shipping Instructions:
Products (sent for repair) that are tested by Earthquake technicians and deemed to Product/s must be packaged in its original protective box(s) to minimize
have no problem(s) will not be covered by the five (5) year limited warranty. Customer will be transport damage. Shipper claims regarding items damaged in transit must be presented to
charged a minimum of one (1) hour of labor (ongoing rates) plus shipping charges back to carrier. Earthquake Sound Corporation reserves the right to refuse product improperly
customer. packed.Original billofsalemustaccompanyproduct returnedforservice.Weencourageyou
to include with the package a written description of the problem. Ship product to: Earthquake
(C) Earthquake will repair or replace - at our option - all defective products/parts Sound Corp. 2727 Mc Cone Avenue, Hayward, CA 94545. Ph (510) 732-1000. You are
subject to the following provisions: responsibleforthecostofshippingtheproducttoEarthquakeSoundCorporation.
• Defective products/parts have not been altered or repaired by other than an Earthquake (G) Disputes Resolution:
factory approved technician. Products/parts are not subjected to negligence, misuse, All disputes - between clients and Earthquake Sound Corporation - resulting
improper use, or accident, damaged by improper line voltage, used with incompatible from the five (5) years limited warranty policy must be resolved according to the laws &
products, or have its serial number or any part of it altered, defaced or removed, or have regulationsofthecountyofAlameda-California.
been used in any way that is contrary to Earthquake's written instructions.
(D) Warranty Limitations:
Warranty does not cover products that have been modified or abused. Including
but not limited to the following:
• Damages to speaker cabinet and cabinet finish due to misuse, abuse, or use of
improper use of cleaning materials/methods.
• Bent speaker frame, broken speaker connectors, holes in speaker cone, surround &
dust cap, burnt speaker voice coil.
• Fading, deterioration of speaker components & finish due to improper exposure to
elements.
SERIAL NUMBER
Pleasekeepthiswarrantyinformation ina
safe place. Also we recommended that
youplaceorwrite yourserialnumber here
forfuturereferenceifnecessary.