
Updated: 7/26/18
EASY LIFT EQUIPMENT WARRANTY POLICY
FOR MODELS WITH PREFIXES: ED/ER/EL/ELDR/EG & RCR
Easy Lift Equipment (“ELE”) warrants each new product to be free from factory material and workmanship
defects, under normal use with proper maintenance, for a period of 12 months. Warranty coverage for this
warranty period is provided by authorized dealers and includes parts. Labor is covered for the same periods of 12
months as outlined above. Please call ELE for the authorized repair dealer in your area.
ELE shall be the sole judge of the validity of any claim or defect and may elect to make any replacement or repair
of any part thereof that it has agreed to be defective. Wearable Items such as: hoses, bearings, belts, brushes,
seals, lift motors, clamp motors, relays, fuses, springs and wheels are wear items not covered under the warranty
policy. ELE assumes no responsibility whatsoever to work done, parts replaced, or expenses incurred not
specifically authorized by ELE. Normal maintenance or replacement of service items is not covered by this
warranty. No warranty claims will be considered for customers with any delinquent outstanding balance. When
batteries, battery chargers, scale printers or scale indicators are purchased from ELE with the equipment, the
original manufacturer’s warranty applies.
WARRANTY LIMITATION/DISCLAIMERS:
Easy Lift Equipment reserves the right to void warranty coverage if the unit has been overloaded beyond rated
capacity; damaged due to: abuse, misuse, neglect, accidents, freight damage, improper usage, improper repair,
and/or improper storage; or any modification or repair conducted in a manner not approved by Easy Lift
Equipment. Equipment used in freezers, abrasive, corrosive, and/or excessively moist conditions must be properly
equipped for the environment to ensure the warranty is not voided. Warranty questions and claims should be
directed to our customer service department. ELE customer service representatives will help you assess and
resolve the claim or assist you in contacting the local authorized dealer or representative. The warranty described
here shall constitute the sole remedy of the authorized dealer and/or the initial purchaser. ELE neither assumes nor
authorizes any person to assume for it any other obligation or responsibility in connection with this product
warranty. In no event shall ELE be responsible for direct, indirect, special or consequential damages or any other
delay or any economic or commercial loss resulting from Easy Lift Equipment’s performance or non-performance
under this warranty. This warranty is expressly in lieu of all warranties, obligations or responsibilities of ELE
dealers or other authorized source, expressed, implied or statutory.
SUBMITTING CLAIMS:
To make a claim under this policy, please contact Easy Lift Equipment for assistance. We can be reached by
calling 800-233-1800 ext. 4 for customer service or by writing to sales@easylifteqpt.com. Do not return
defective parts unless a return authorization (RA) has been provided requesting the return. If requested, we will
provide shipping information on how the part should be returned and bear the expense for the return shipping, if
the part is proven to be defective. A copy of the work order made at the time of the repair and parts claimed under
warranty may be requested for ELE’s inspection.
ORDERING PARTS:
Easy Lift Equipment’s parts are distributed through our customer service department and ship the same day as
ordered whenever possible. You will be well taken care of whenever parts, adjustments or repairs are needed.
When contacting ELE, please be sure to state the model and serial number for the equipment. There is no
cost for electronic copies of replacement manuals, parts lists and other general information containing part
numbers and nomenclature. Most manuals contain parts pricing, but it is not guaranteed to be valid as parts pricing
can change at any time without notice. Any customer service representative can provide timely parts quotations
upon request. Adherence to above procedure will save time and provide prompt assistance when it counts. You are
of course always welcome to bring to us any questions, comments or recommendations pertaining to your Easy
Lift Equipment products.
MANUFACTURER CONTACT INFORMATION:
Easy Lift Equipment Co., Inc. Phone: 800-233-1800: 302-737-7000
2 Mill Park Ct. Fax: 302-737-7333
Newark, DE 19713 Website: www.easylifteqpt.com
Email: sales@easylifteqpt.com